What Jobs are available for Account Manager in Plymouth?

• Manage a portfolio of key client accounts, fostering strong, long-term relationships.
• Conduct regular business reviews with clients to assess their needs, satisfaction, and identify growth opportunities.
• Develop and execute strategic account plans to achieve sales targets and client retention goals.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Negotiate contracts and service agreements, ensuring mutually beneficial terms.
• Collaborate with internal teams (e.g., customer support, technical services) to ensure seamless client experience.
• Proactively address client issues and concerns, providing timely and effective resolutions.
• Stay informed about industry trends and competitor activities to better serve clients.
• Prepare and deliver persuasive presentations and proposals to clients.
• Contribute to sales forecasting and reporting processes.

• Proven track record in account management, sales, or a client-facing role, with at least 3-5 years of experience.
• Demonstrated success in meeting and exceeding sales targets.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of sales principles and customer relationship management (CRM) software.
• Ability to develop and execute effective account strategies.
• Experience in B2B sales or a related industry is highly desirable.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Ability to work effectively both independently and as part of a collaborative team, adapting to hybrid work arrangements.

Contract Type: Permanent

Location: Plymouth

Salary: £28,000 - £30,000 D.O.E

Hours:  Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)

Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike.

The position of Trade Account Manager is responsible for building upon both existing and new relationships with key trade customers. They will also develop strong working relationships with current and new suppliers / manufacturers.  They will be responsible for the growth of trade sales by managing a portfolio of accounts to achieve long-term success. They will achieve this growth by developing positive customer relationships by getting a deep understanding their needs and providing  tailored product recommendations and advising on promotions and details of our services.
 

The Trade Account Manager will generate sales and work to targets by using existing and potential customer networks. They will also be responsible for maintaining budgeted margins, working closely with our Commercial Analysts. They will develop an excellent understanding of marketing and business development processes and have an ability to influence and adapt quickly to different situations and personalities. They will deliver the highest level of customer service across all channels and will have exceptional product knowledge and customer service skills.

Key Responsibilities

• Contacting our existing customer base to generate new sales leads
• Identify new target clients and revenue opportunities and manage their requests, providing excellent customer service
• Develop and maintain successful business relationships with clients on the telephone and email to build loyalty and increase repeat business
• Researching and identifying potential new customers
• Obtaining feedback from our customers to establish any gaps in our product range
• Help promote the company through a positive attitude and engaging with the customers
• Liaising with suppliers, as required, to fulfil customer orders
• Help promote the company through a positive attitude and engaging with the customers
• To manage orders from point of quote, order processing and to deal with customer service in a fast efficient manner
• Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
• Up-selling products to existing customers, including key products and special offers
• Entering notes into a database, including dates for follow up calls
• Develop and retain product knowledge by attending supplier training events
• Working collaboratively by sharing ideas, knowledge and resources
• Responsible for engaging with new suppliers
• Undertake any further relevant research, development or training as required
• As and when, there will be a requirement for you to support other members of team, with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload.

Requirements

• GCSE Maths & English or equivalent
• Good telephone manner
• Experience of similar customer service role
• Computer literate with a high standard of written and spoken English
• Ability to absorb new information quickly
• Problem solving skills
• Ability to work to sales targets
• Team player with a “can do” attitude
• Communicates well with others
• Trustworthy and reliable

CMO SUPERSTORES Ltd is an equal opportunities employer.

A note to all applicants – is unable to offer sponsorship of any kind

Benefits

• Extra day off every fortnight
• Employee Assistance Programme
• BHN Extras (discount scheme)
• Cycle to work scheme
• On-site parking
• Company events
• Competitive holiday allowance

• Develop and implement comprehensive PR strategies and campaigns for a diverse portfolio of clients.
• Manage day-to-day client relationships, acting as the primary point of contact.
• Write compelling press releases, media pitches, speeches, and other PR materials.
• Cultivate and maintain strong relationships with journalists, bloggers, and influencers.
• Secure positive media coverage across traditional and digital channels.
• Monitor media coverage and industry trends, providing regular reports and analysis.
• Oversee social media content strategy and community engagement.
• Manage crisis communications and provide strategic counsel during challenging situations.
• Supervise and mentor junior account executives and interns.
• Collaborate with internal creative, digital, and marketing teams.
• Assist with new business pitches and client proposals.
• Track campaign performance against agreed KPIs and provide insights for optimisation.

• Develop and nurture strong, long-lasting relationships with key stakeholders within enterprise client organizations.
• Identify and pursue new business opportunities within existing accounts, understanding client challenges and positioning our client's solutions effectively.
• Achieve and exceed sales targets through strategic account management and pipeline development.
• Conduct in-depth needs analysis, product demonstrations, and proposal presentations.
• Collaborate with internal teams, including sales engineers and product specialists, to ensure successful client outcomes.
• Stay informed about market trends, competitor activities, and industry best practices.
• Manage the entire sales cycle from prospecting and qualification to negotiation and closing.
• Provide regular updates on account status, sales forecasts, and performance metrics to sales leadership.
• Act as a trusted advisor to clients, understanding their business objectives and aligning solutions to meet those goals.
• Resolve client issues and concerns promptly and professionally, ensuring high levels of client satisfaction.

• Proven track record of success in enterprise sales or account management, preferably within the technology or services sector.
• Demonstrated ability to build and maintain strong client relationships at senior levels.
• Excellent negotiation, communication, and presentation skills.
• Strong understanding of sales methodologies and consultative selling techniques.
• Ability to articulate complex solutions and their business value.
• Self-motivated with a high level of energy and a proactive approach to sales.
• Experience with CRM software (e.g., Salesforce) and sales enablement tools.
• Ability to travel as needed to meet with clients across the assigned territory.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Resilience and a passion for achieving sales goals in a competitive environment.

• Manage and develop a portfolio of existing client accounts, identifying opportunities for upselling and cross-selling technology solutions.
• Build and maintain strong, long-lasting relationships with key stakeholders at client organisations.
• Understand client business objectives and challenges to propose and deliver effective technology solutions.
• Develop and execute strategic account plans to achieve sales targets and expand market share within assigned accounts.
• Conduct product demonstrations and presentations to prospective and existing clients.
• Collaborate with pre-sales and technical teams to ensure successful solution design and implementation.
• Negotiate contracts and close agreements to maximise profitability.
• Act as a trusted advisor to clients, providing excellent customer service and support.
• Stay up-to-date with industry trends, competitor activities, and new technology developments.
• Generate accurate sales forecasts and reports for management.

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Minimum of 5 years of experience in B2B sales, with at least 3 years in account management, preferably within the technology sector.
• Proven track record of meeting and exceeding sales quotas.
• Strong understanding of technology products and services, particularly in areas like SaaS, cloud computing, or IT infrastructure.
• Excellent communication, negotiation, and presentation skills.
• Ability to build rapport and credibility with clients at various levels of an organisation.
• Proactive, self-motivated, and results-oriented.
• Experience using CRM software (e.g., Salesforce) and sales enablement tools.
• Full UK driving license and willingness to travel to client sites as required.
• A customer-centric approach and a passion for delivering value.

• Develop and execute strategic account plans to achieve and exceed sales targets for a portfolio of enterprise clients.
• Cultivate strong, long-term relationships with key decision-makers and stakeholders within assigned accounts.
• Identify opportunities for upselling and cross-selling our suite of technology solutions.
• Conduct in-depth needs assessments to understand client challenges and business objectives.
• Prepare and deliver compelling sales presentations, proposals, and demonstrations.
• Negotiate contract terms, pricing, and service level agreements.
• Act as the primary point of contact for clients, ensuring exceptional service delivery and client satisfaction.
• Collaborate with internal technical, support, and product teams to ensure client needs are met.
• Stay informed about industry trends, competitive landscape, and emerging technologies relevant to enterprise clients.
• Provide regular forecasts and sales reports to senior management.
• Mentor and guide junior sales team members on best practices for enterprise account management.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• Minimum of 7 years of proven success in enterprise-level B2B sales and account management, preferably within the technology sector.
• Demonstrated ability to consistently meet or exceed sales quotas.
• Exceptional negotiation, communication, presentation, and interpersonal skills.
• Strong understanding of enterprise IT infrastructure, cloud computing, cybersecurity, or software solutions.
• Proven ability to build and maintain relationships with C-level executives and senior management.
• Strategic thinker with excellent problem-solving and analytical skills.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Ability to travel as needed to client locations.
• A proactive, self-motivated individual with a strong work ethic and commitment to client success.

• Develop and implement comprehensive PR strategies and campaigns tailored to client objectives.
• Manage day-to-day client relationships, serving as a trusted advisor and main point of contact.
• Build and maintain strong relationships with media contacts, journalists, and influencers across various sectors.
• Draft and pitch press releases, media advisories, and other PR materials.
• Secure positive media coverage and manage potential crises effectively.
• Oversee social media content and engagement strategies for clients.
• Monitor media coverage and analyze campaign performance, providing regular reports to clients.
• Collaborate with internal teams, including creative, digital marketing, and social media, to ensure integrated campaign execution.
• Stay abreast of industry trends, news, and competitor activities.
• Mentor junior account executives and contribute to team development.

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 5 years of experience in public relations or communications, preferably within an agency setting.
• Proven track record of successful media relations and campaign management.
• Excellent written and verbal communication skills, with strong pitching and storytelling abilities.
• Proficiency in media monitoring and PR analysis tools.
• Strong understanding of social media platforms and digital PR strategies.
• Exceptional organizational, project management, and time management skills.
• Ability to manage multiple client accounts and deadlines effectively.
• Strong interpersonal skills and the ability to build rapport with clients and colleagues.
• Experience working effectively in a fully remote team environment is essential.