What Jobs are available for Axa in Bristol?

Our team is the best in the industry - is it time you join us?

Our nationwide Survey and Safety division hire a range of equipment including Robotic and GPS equipment to the construction, utilities, and infrastructure sectors.

The Role:

As the first point of contact at our depots, Customer Service Administrators play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day will involve:

• Processing all hire desk administration including customer and supplier queries
• Managing a range of incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions has 11 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

• Apprentice Customer Service Specialist
• Salary:   £17,784 pa (£8.55 per hour) Year 1
• Hours:   40 per week
• Location:  Pioneer Park, Bristol BS4 3QB
• Annual leave:  25 days plus Bank Holidays

Do you enjoy helping people, solving problems, and creating positive experiences? If so, our Customer Service Apprenticeship  could be the perfect start to your career.

At Renault Retail Group, our service desks are the heart of our business. They’re where customers come for advice, reassurance, and solutions — and where you’ll build the skills and confidence to shine in a people-focused role.

What you'll be doing:

• Welcoming customers and making them feel at ease
• Listening carefully to their needs and finding the right solutions
• Learning how to manage bookings, paperwork, and communication with the workshop
• Working closely with a friendly, supportive team

Why join us?

• A nurturing environment where your ideas are valued
• Support from experienced mentors who’ll guide your growth
• Training that builds both confidence and practical skills
• Earn while you learn, with a pathway to a long-term career in customer service

This is more than just an apprenticeship – it’s your chance to build strong people skills, gain confidence, and be part of a team that celebrates your progress every step of the way.

We welcome applications from everyone – whether you already enjoy customer service or are curious to learn something new. What matters most is your enthusiasm and your commitment to creating great experiences for others.

Apply today and start building your future with Renault Retail Group.

• Respond to customer inquiries via multiple channels (phone, email, live chat) in a timely and professional manner.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges accurately.
• Provide product information and recommendations to customers.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to improve the customer experience.
• Collaborate with internal teams to address customer needs.
• Adhere to company policies and procedures.
• Contribute to a positive and supportive remote team environment.

• Proven experience in a customer service or contact center role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and help desk systems.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further education is a plus.
• A positive attitude and a customer-first mindset.
• Reliable high-speed internet connection and a suitable home office setup.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, and services.
• Provide clear and concise solutions to customer problems, escalating complex issues when necessary.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Assist customers with account management, billing inquiries, and general product usage.
• Identify recurring issues and provide feedback to the product development team for potential improvements.
• Contribute to the creation and maintenance of knowledge base articles and FAQs.
• Build rapport with customers, fostering loyalty and satisfaction.
• Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.
• Collaborate with internal teams to ensure seamless customer support.

• Previous experience in a customer service or technical support role is essential.
• Strong technical aptitude and ability to understand and explain technical concepts.
• Excellent communication, active listening, and problem-solving skills.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with (Specify relevant software/product type, e.g., SaaS platforms, hardware diagnostics) is a plus.
• High school diploma or equivalent; further education or certifications are advantageous.
• A genuine passion for helping people and resolving issues.

• Provide first-line technical support to customers via multiple channels, including email, live chat, and phone.
• Troubleshoot and diagnose software and hardware issues, guiding users through step-by-step solutions.
• Escalate complex issues to senior technical teams when necessary, ensuring clear documentation and follow-up.
• Maintain a deep understanding of our product suite, including features, functionalities, and common user issues.
• Document customer interactions, technical issues, and resolutions accurately within the support ticketing system.
• Contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides.
• Identify trends in customer issues and provide feedback to the product development and quality assurance teams.
• Proactively engage with customers to ensure their needs are met and their experience is positive.
• Adhere to service level agreements (SLAs) and maintain high standards of customer service.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.

• Proven experience in a customer service or technical support role, preferably within the technology sector.
• Strong understanding of common software and hardware troubleshooting techniques.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using support ticketing systems (e.g., Zendesk, Intercom) and CRM software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A proactive learner with a keen interest in technology.
• Ability to work independently and as part of a remote team.
• Basic understanding of networking concepts is a plus.

Join an innovative team in an exciting new office space near Temple Meads Railway Station! You must be based in Bristol or the surrounding areas to be considered for this position.

The Team

Our client prides itself on the people it employs. They fully understand that people are a key resource and with that, will help them grow and continue to be a successful company.

Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?

What They Offer

The newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace - it's a place where ideas thrive and people flourish. Here's what you can look forward to:

• The chance to work in a modern, inspiring environment that's just a stone's throw from Temple Meads Station
• An outstanding workplace designed for you
• Subsidised cafeteria
• A competitive salary and benefits package
• A supportive and inclusive team culture
• Secure bike & scooter storage
• Showers & Drying Room - Perfect for those who bike or run to work
• Games Room - Take a break, recharge, and connect with colleagues

Required Competencies:

• Customer Focus
• High Quality Work
• Initiates Action
• Innovative
• Adaptable
• Builds Working Partnerships
• Team Worker
• Engages in Continuous Learning

Purpose of Role:

As a Customer Service & Claims Representative, you will play a crucial role in the Customer's journey, particularly when they need to make a claim.

You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly.

The process will include assessing the loss, communicating with customers as well as developing a full understanding of the products and policies. The role will also involve handling customer service enquiries and complaints, which will be in Spanish and English, as well as assisting the team with other shared tasks & responsibilities all while working in a collaborative team environment.

Main Duties:

Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution.

You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to our customers.

If you have experience working in the insurance sector or the financial industry, this would be advantageous, but not essential. What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.

Knowledge Required:

• Ability to speak and write English and Spanish fluently and to a professional standard
• Experience in a customer service/claims environment
• Awareness of cultural and working practices in Spain

Our commitment to Diversity, Equity and Inclusion

Our client is are an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. They are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables their ongoing success.

Their goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best.

Respect for Others - making all feel welcomed and included forms part of their Company Values and when you join, you'll find a welcoming and open workplace where everyone's voice is heard and supported.

Job Type: Full-time

Pay: 25,000 - 26,125 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• Private medical insurance

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (required)

Language:

• Spanish (required)

Licence/Certification:

• Right to Work in UK (required)

Work Location: Bristol

• Lead, coach, and motivate a team of customer service and technical support representatives to achieve performance targets.
• Monitor team performance, providing regular feedback, conducting one-to-one meetings, and facilitating team training sessions.
• Ensure the team provides exceptional customer service, resolving inquiries and issues efficiently and effectively.
• Handle escalated customer complaints and complex technical issues, providing timely and satisfactory resolutions.
• Develop and implement strategies to improve customer satisfaction, first-contact resolution rates, and overall team efficiency.
• Analyze customer feedback and performance data to identify trends and areas for improvement.
• Collaborate with other departments, such as product development and sales, to address customer needs and feedback.
• Maintain up-to-date knowledge of the company's products and services to effectively support the team.
• Ensure adherence to company policies, procedures, and service level agreements (SLAs).
• Contribute to the recruitment and onboarding of new team members.

• Proven experience in a Team Leader or supervisory role within a customer service or technical support environment.
• Demonstrated ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Technical aptitude and the ability to understand complex product features and troubleshooting steps.
• Experience with CRM software and customer support ticketing systems.
• Ability to analyze data and generate reports to track team performance.
• Excellent organizational and time management skills.
• Resilience and the ability to handle challenging customer interactions.
• Familiarity with the technology sector is a plus.

• Provide leadership and guidance to a remote customer service and technical support team.
• Act as the primary escalation point for complex customer issues, ensuring timely and effective resolution.
• Develop and deliver training programs for new and existing support agents.
• Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and identify areas for improvement.
• Analyze customer feedback and support trends to proactively identify potential issues and propose solutions.
• Collaborate with product and engineering teams to relay customer feedback and advocate for product enhancements.
• Ensure adherence to company policies and service level agreements (SLAs).
• Foster a positive and collaborative team environment within a remote setting.
• Contribute to the development and implementation of customer support strategies.

• Proven experience in a customer service or technical support role, with at least 2 years in a lead or supervisory capacity.
• Strong technical aptitude and the ability to quickly learn and troubleshoot software or hardware issues (specify product type if applicable).
• Exceptional communication, interpersonal, and problem-solving skills.
• Experience in training and mentoring team members.
• Proficiency with customer support software (e.g., Zendesk, Intercom) and CRM systems.
• Ability to manage multiple priorities and work effectively under pressure.
• A customer-centric mindset with a passion for delivering excellent service.
• Experience working in a remote team environment is essential.
• Strong organizational skills and attention to detail.

Junior Scheduler / Junior Customer Service (Tech / IT)

25,000 - 28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount

Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas.

Are you highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance?

This is a rare and genuinely exciting opportunity to propel your career in a growing specialist that will invest in your experience and career where you will play a pivotal role in the success of the team.

This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand.

This role will suit a highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance.

The Role:
*Supporting Field Engineers, Customers and Technical Support staff
*Managing customer expectations to deliver a brilliant service
*Office and home based, 9am-5pm with lots of training

The Person:
*Highly organised

Reference Number: (phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates