696 Banking jobs in Edinburgh

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

• Start Date: October/November 2025 
• Salary: £12.21 per hour
• Job Type: Full Time – Permanent
• Working Hours: 40 hours per week (including training)

• Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday

• Training: 2 weeks based in Glasgow, City Park.

• Training hours 09:00am – 18:00pm Monday – Friday 

• Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills, with fluency in English essential
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Confident in working independently
• Confident in making complex decisions
• Self-motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets
• Excellent numeracy skills
• Previous banking/ financial experience is highly desired but not essential
• Previous call centre/ customer service experience is essential

Values we look for you to have.

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
• Helping customers that may be going through financial difficulty and debit card support
• Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
• Confident in following banking processes and explaining this to customer

Here are our key benefits…

• Perks at Work – Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £0,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1 00 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 
• 28 day annual leave (inclusive of bank holidays), increasing with length of service
• Discounted Bus Travel in Glasgow (First Bus)
• No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

• Start Date: October/November 2025 
• Salary: £12.21 per hour
• Job Type: Full Time – Permanent
• Working Hours: 40 hours per week (including training)

• Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday

• Training: 2 weeks based in Glasgow, City Park.

• Training hours 09:00am – 18:00pm Monday – Friday 

• Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills, with fluency in English essential
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Confident in working independently
• Confident in making complex decisions
• Self-motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets
• Excellent numeracy skills
• Previous banking/ financial experience is highly desired but not essential
• Previous call centre/ customer service experience is essential

Values we look for you to have.

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
• Helping customers that may be going through financial difficulty and debit card support
• Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
• Confident in following banking processes and explaining this to customer

Here are our key benefits…

• Perks at Work – Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £0,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1 00 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 
• 28 day annual leave (inclusive of bank holidays), increasing with length of service
• Discounted Bus Travel in Glasgow (First Bus)
• No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 

We are working with a market-leading international firm who are looking for an Associate to join their Banking & Finance team within their Edinburgh or Glasgow office.

The Role:

The successful candidate will join an experienced and dedicated team, working on a diverse range of financial services matters, specialising in lending transactions. The candidate will support the team across matters, such as asset-based lending, bank formation, project finance, and debt capital markets.

The candidate will work with a broad variety of international and domestic clients, advising on high-profile and cross-border transactions. The candidate will also demonstrate a willingness to contribute to business development while managing client relationships.

Essential Criteria

• 2-8 PQE;
• Strong background in banking/financial services law and large-scale transactions;
• Ability to demonstrate strong commercial awareness;
• Outstanding academics;
• Technically excellent;
• Negotiation skills;
• Willingness to become involved in business development;
• Ability to work independently and as a team.

Benefits

• Excellent salary package (commensurate with experience);
• Generous benefits package;
• Extensive opportunities for career development;
• Excellent client base;
• Hybrid working;
• Inclusive and friendly culture.

Please contact Andrew Currie on or email if you would like to have a confidential discussion about this opportunity.

• Develop and manage complex financial models for valuation, LBOs, DCF, and other analyses.
• Conduct in-depth industry and company research to support transaction origination and execution.
• Prepare detailed pitch books, client presentations, and marketing materials.
• Assist in the due diligence process for mergers, acquisitions, and capital markets transactions.
• Manage deal execution processes, coordinating with clients, lawyers, accountants, and other advisors.
• Build and maintain relationships with existing and potential clients.
• Support senior bankers in client coverage and business development efforts.
• Mentor and guide junior team members.

• MBA or Master's degree in Finance, Economics, or a related field, or equivalent professional experience.
• 3-5 years of relevant investment banking, private equity, or corporate finance experience.
• Strong financial modeling, valuation, and analytical skills.
• Proficiency in financial software and databases (e.g., Bloomberg, CapIQ, FactSet).
• Excellent written and verbal communication skills, with the ability to articulate complex financial concepts clearly.
• High level of integrity, work ethic, and ability to perform under pressure.
• Team player with strong interpersonal skills.
• Must be eligible to work in the UK.

• Assisting in the execution of M&A transactions, from origination to closing.
• Conducting extensive financial modeling, valuation analysis (DCF, precedent transactions, trading multiples), and due diligence.
• Preparing high-quality client presentation materials, including pitch books, information memorandums, and management presentations.
• Developing and maintaining relationships with clients, understanding their strategic objectives and financial needs.
• Performing industry research and market analysis to identify potential transaction opportunities and assess market trends.
• Coordinating with other advisors, including legal counsel, accountants, and other industry specialists.
• Mentoring and supervising junior team members (Analysts).
• Ensuring all work is completed accurately, efficiently, and to the highest professional standards.

• Design, develop, and implement sophisticated mathematical models for pricing exotic derivatives and managing financial risk.
• Conduct quantitative research to identify new trading opportunities and strategies.
• Build and maintain valuation models for a wide range of financial instruments.
• Perform rigorous back-testing and validation of quantitative models.
• Collaborate with software developers to translate models into production-ready trading systems and risk analytics tools.
• Analyse market data to understand trends, identify anomalies, and support trading decisions.
• Contribute to the development and enhancement of the firm's risk management framework.
• Prepare detailed reports and presentations on model performance, risk exposure, and research findings for senior management and trading desks.
• Ensure all models and systems comply with regulatory requirements and internal policies.
• Stay at the forefront of quantitative finance research and industry best practices.

• Advanced degree (Master's or PhD) in a quantitative field such as Mathematics, Physics, Statistics, Computer Science, or Financial Engineering.
• Minimum of 4 years of experience in a quantitative role within investment banking, hedge funds, or asset management.
• Expertise in financial modelling, derivative pricing, and risk management techniques.
• Strong programming skills in languages such as Python, C++, R, or Java, with experience in quantitative libraries.
• Proficiency with statistical analysis and machine learning techniques.
• Excellent understanding of financial markets, instruments, and trading strategies.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Excellent communication and presentation skills, with the ability to explain complex quantitative concepts to non-technical audiences.
• Ability to work effectively in both a team-oriented and independent capacity within a hybrid work structure.
• Familiarity with financial databases and market data platforms.