What Jobs are available for Birmingham City Council in Birmingham?

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: Various start dates in December 2025/January 2026
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Work from Home
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Temporary - up to 3 months
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE, WIFI CONNECTION IS NOT POSSIBLE.

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you interested in joining our team as a Customer Expert? 

If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU  to bring out your best then THIS  is the place for you!

Job Overview

• Start Date: Various start dates in December 2025/January 2026
• Salary: £12.21 per hour (£25,396.80 per annum)
• Hours: 40 hours per week
• Site: Work from Home
• Shifts: 08:00-20:00 Mon-Fri. – Sat-Sun - some weekend working is a requirement .
• Training Duration:   8.5 days
• Contract: Temporary - up to 3 months
• Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number.

For a list of acceptable right to work documents can be found here

Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence.

PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE

YOU WILL BE PROVIDED WITH A DESKTOP PC. YOU MUST HAVE HOME BROADBAND AND BE ABLE TO CONNECT TO YOUR MODEM VIA ETHERNET CABLE, WIFI CONNECTION IS NOT POSSIBLE.

Who are we?  We are the voice of our clients.

We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”.

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries.  Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available?  Teleperformance is currently hiring on a temporary full-time contract to work for a reputed public sector client, this contract is for up to 3 months. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential.

The Role

Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.

Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.

We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

  What does an average day look like? Now there’s a question!

• A typical day will see you working in a lively & vibrant contact centre environment.
• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• The ability to handle challenging calls with resilience and determination.
• Basic computer skills such as navigating between systems and switching between different applications.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there’s plenty, where do we start? 

• Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Anything else that we have to offer? Always, and just to name a few.

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Client Support Manager - Procurement / Public Sector Engagement

54,000 + Car Allowance 5,740 + 22% Pension + 44 Days Holiday + Hybrid Working + Career Development + 300 Wellness Allowance

Do you have experience selling to, engaging with, or managing clients across the public sector especially housing associations and local authorities?

Are you confident navigating procurement frameworks, tendering, and bid management within complex stakeholder environments?

This long-established not-for-profit has been a trusted name in procurement and construction for decades. Known for its collaborative culture and community-first values, it empowers staff, reinvests in social impact, and offers an exceptional work-life balance.

In this Midlands-based role, you'll act as the key regional relationship manager for public sector clients and appointed contractors. You'll ensure partners gain maximum value from frameworks, guide them through compliant procurement routes, and identify new opportunities for collaboration and growth.

You'll engage directly with housing associations, local authorities, and other public bodies, helping them deliver better homes, buildings, and communities. This is a people-focused role with real purpose, combining strategic relationship management, procurement expertise, and business development.

The ideal candidate will have experience selling to or managing public sector clients, especially housing associations and local authorities. They'll understand procurement frameworks, tendering, and bid management, and be confident influencing senior stakeholders while identifying new opportunities and delivering value through compliant procurement solutions.

This is a brilliant opportunity to join a nationally respected procurement consultancy, step into a strategic, relationship-driven role, and make a visible impact across public sector housing and community projects.

The Role

*Act as the primary contact for regional public sector clients (housing associations, local authorities, etc.), building and maintaining trusted relationships.
*Promote and advise on procurement frameworks, ensuring compliance, efficiency, and best value.
*Support bid and tender processes, helping clients and contractors navigate public procurement routes.
*Develop and deliver client engagement and business development strategies across the Midlands region.
*Identify new opportunities and manage a clear pipeline of leads via CRM (Microsoft Dynamics).
*Collaborate with internal teams on case studies, events, and marketing initiatives to raise regional visibility.
*Attend the Uxbridge office every Wednesday and travel regularly to meet clients and contractors across the region.

The Person

*Proven experience selling to or engaging with public sector organisations, ideally housing associations or local authorities.
*Strong understanding of public sector procurement frameworks, tendering, and bid management.
*Background in business development, client engagement, or account management within a service-led or consultancy environment.
*Confident communicator, capable of building influence at senior stakeholder level.
*Highly organised, proactive, and commercially astute, with the ability to manage multiple priorities.
*Based in the Midlands, with flexibility to travel regionally and attend Uxbridge weekly.
*Full driving licence and access to a suitable vehicle (car allowance provided).

Business Development Manager - IT Managed Services and Solutions, Cloud, SaaS, Public Sector

Reports to Birmingham Office. Remote plus anchor days. To suit candidate living in England with good motorway access. No visa holders please. Must have ILR or be UK or European Citizen with at least part settled status.

Circa 50-65K depending on experience + Car + Uncapped Comm + Package

Job Description

Applause IT are working with a large well established IT Technology client with a wide product portfolio, looking for a driven and results-oriented Business Development Manager to join a fast-growing Public Sector sales team at one of the UK's leading managed service providers. This role is net new business focused , making it perfect for a motivated sales professional with a background in technology solutions and a deep understanding of public sector procurement frameworks.

This is a remote-first role, giving you the flexibility to work from home while being supported by a collaborative, high-performing team. You'll take full ownership of identifying and closing new opportunities, managing your own pipeline, and shaping go-to-market strategies across a defined product and vertical focus.

Key Responsibilities:

• Generate new business within the public sector across targeted accounts.
• Develop and manage a day success plan to drive your pipeline growth.
• Own a rolling list of 100 named target accounts in your vertical and product focus.
• Lead sales activities using HubSpot including pipeline forecasting, campaign execution, and CRM admin.
• Work with internal teams to co-create joint campaigns and go-to-market strategies.
• Design and deliver marketing-led initiatives such as webinars, roundtables, and industry events.
• Build early-stage opportunities by engaging decision-makers and aligning solutions with key sector needs.
• Navigate public sector frameworks and governance, clearly positioning service differentiators.
• Become a subject matter expert in a chosen specialism (e.g. Cybersecurity, Cloud, Unified Comms etc).

What We're Looking For (in multiple hires) :

• Proven success in new business sales , ideally within the IT, cloud, comms, or cybersecurity space.
• Knowledge of public sector frameworks (e.g. RM6116 NS3, RM6100 TS3, YPO, G-Cloud).
• Proficiency with tools like Sales Navigator, Cognism , and HubSpot .
• Experience creating and executing marketing campaigns and events aligned to technology offerings.
• Excellent bid writing skills , able to create persuasive proposals independently.
• Strong organisational skills with the ability to manage complex sales cycles.
• Specialism in winning new business from any and all of these areas: NHS, Central Government, Police / Blue Light, Local Government.

What's On Offer:

• Remote-first working with flexible hybrid options.
• 25 days holiday , increasing annually to 28 days.
• Private medical insurance , discounted health plans, and virtual GP access.
• Comprehensive health & wellbeing programme , supported by a dedicated internal wellbeing team.
• Eye care support and an employee assistance programme.
• A progressive, high-performance culture that supports career development.

If you're a strategic thinker with a passion for creating new business opportunities and building long-term client relationships in the public sector, we'd love to hear from you.

Apply now to take the next step in your career with one of the UK's largest managed service providers.

Business Development Managers and Business Development Directors - IT Managed Services and Solutions, Cloud, SaaS, Public Sector. New Business Role.

Reports to Birmingham Office. Remote plus anchor days. To suit candidate living in England with good motorway access to London, Birmingham, Manchester for anchor days.

Must have ILR or be UK or European Citizen with at least part settled status.

Circa 60-90K depending on experience and seniority + Car + Uncapped Commission + Package

Job Description

Applause IT are working with a large well established IT Technology client with a wide product portfolio, looking for a driven and results-oriented Business Development Managers and Business Development Directors to join a fast-growing Public Sector sales team at one of the UK's leading managed service providers. This role is net new business focused , making it perfect for a motivated sales professional with a background in technology solutions and a solid understanding of use of public sector procurement frameworks.

This is a remote-first role, giving you the flexibility to work from home while being supported by a collaborative, high-performing team. You'll take full ownership of identifying and closing new opportunities, managing your own pipeline, and shaping go-to-market strategies across a defined product and vertical focus.

Key Responsibilities:

• Generate new business within the public sector across targeted accounts.
• Develop and manage a day success plan to drive your pipeline growth.
• Own a rolling list of 100 named target accounts in your vertical and product focus.
• Lead sales activities using HubSpot including pipeline forecasting, campaign execution, and CRM admin.
• Work with internal teams to co-create joint campaigns and go-to-market strategies.
• Design and deliver marketing-led initiatives such as webinars, roundtables, and industry events.
• Build early-stage opportunities by engaging decision-makers and aligning solutions with key sector needs.
• Navigate public sector frameworks and governance, clearly positioning service differentiators.
• Become a subject matter expert in a chosen specialism (e.g. Cybersecurity, Cloud, Unified Comms etc).

What We're Looking For (in multiple hires) :

• Proven success in new business sales , ideally within the IT, cloud, comms, or cybersecurity space.
• Strong knowledge of public sector frameworks (e.g. RM6116 NS3, RM6100 TS3, YPO, G-Cloud).
• Proficiency with tools like Sales Navigator, Cognism , and HubSpot .
• Experience creating and executing marketing campaigns and events aligned to technology offerings.
• Excellent bid writing skills , able to create persuasive proposals independently.
• Strong organisational skills with the ability to manage complex sales cycles.
• Specialism in winning new business from any and all of these areas: NHS, Central Government, Police, Blue Light, Local Government.

What's On Offer:

• Highly Competitive Basic and Commission Plan + Car + Package
• Remote-first working with flexible hybrid options.
• 25 days holiday , increasing annually to 28 days.
• Private medical insurance , discounted health plans, and virtual GP access.
• Comprehensive health & well being programme , supported by a dedicated internal well being team.
• Eye care support and an employee assistance programme.
• A progressive, high-performance culture that supports career development.

If you're a strategic thinker with a passion for creating new business opportunities and building long-term client relationships in the public sector, we'd love to hear from you.

Apply now to take the next step in your career with one of the UK's largest managed service providers.

Client Support Manager - Procurement / Public Sector Engagement

54,000 + Car Allowance 5,740 + 22% Pension + 44 Days Holiday + Hybrid Working + Career Development + 300 Wellness Allowance

Do you have experience selling to, engaging with, or managing clients across the public sector especially housing associations and local authorities?

Are you confident navigating procurement frameworks, tendering, and bid management within complex stakeholder environments?

This long-established not-for-profit has been a trusted name in procurement and construction for decades. Known for its collaborative culture and community-first values, it empowers staff, reinvests in social impact, and offers an exceptional work-life balance.

In this Midlands-based role, you'll act as the key regional relationship manager for public sector clients and appointed contractors. You'll ensure partners gain maximum value from frameworks, guide them through compliant procurement routes, and identify new opportunities for collaboration and growth.

You'll engage directly with housing associations, local authorities, and other public bodies, helping them deliver better homes, buildings, and communities. This is a people-focused role with real purpose, combining strategic relationship management, procurement expertise, and business development.

The ideal candidate will have experience selling to or managing public sector clients, especially housing associations and local authorities. They'll understand procurement frameworks, tendering, and bid management, and be confident influencing senior stakeholders while identifying new opportunities and delivering value through compliant procurement solutions.

This is a brilliant opportunity to join a nationally respected procurement consultancy, step into a strategic, relationship-driven role, and make a visible impact across public sector housing and community projects.

The Role

*Act as the primary contact for regional public sector clients (housing associations, local authorities, etc.), building and maintaining trusted relationships.
*Promote and advise on procurement frameworks, ensuring compliance, efficiency, and best value.
*Support bid and tender processes, helping clients and contractors navigate public procurement routes.
*Develop and deliver client engagement and business development strategies across the Midlands region.
*Identify new opportunities and manage a clear pipeline of leads via CRM (Microsoft Dynamics).
*Collaborate with internal teams on case studies, events, and marketing initiatives to raise regional visibility.
*Attend the Uxbridge office every Wednesday and travel regularly to meet clients and contractors across the region.

The Person

*Proven experience selling to or engaging with public sector organisations, ideally housing associations or local authorities.
*Strong understanding of public sector procurement frameworks, tendering, and bid management.
*Background in business development, client engagement, or account management within a service-led or consultancy environment.
*Confident communicator, capable of building influence at senior stakeholder level.
*Highly organised, proactive, and commercially astute, with the ability to manage multiple priorities.
*Based in the Midlands, with flexibility to travel regionally and attend Uxbridge weekly.
*Full driving licence and access to a suitable vehicle (car allowance provided).

Business Development Manager - IT Managed Services and Solutions, Cloud, SaaS, Public Sector

Reports to Birmingham Office. Remote plus anchor days. To suit candidate living in England with good motorway access. No visa holders please. Must have ILR or be UK or European Citizen with at least part settled status.

Circa 50-65K depending on experience + Car + Uncapped Comm + Package

Job Description

Applause IT are working with a large well established IT Technology client with a wide product portfolio, looking for a driven and results-oriented Business Development Manager to join a fast-growing Public Sector sales team at one of the UK's leading managed service providers. This role is net new business focused , making it perfect for a motivated sales professional with a background in technology solutions and a deep understanding of public sector procurement frameworks.

This is a remote-first role, giving you the flexibility to work from home while being supported by a collaborative, high-performing team. You'll take full ownership of identifying and closing new opportunities, managing your own pipeline, and shaping go-to-market strategies across a defined product and vertical focus.

Key Responsibilities:

• Generate new business within the public sector across targeted accounts.
• Develop and manage a day success plan to drive your pipeline growth.
• Own a rolling list of 100 named target accounts in your vertical and product focus.
• Lead sales activities using HubSpot including pipeline forecasting, campaign execution, and CRM admin.
• Work with internal teams to co-create joint campaigns and go-to-market strategies.
• Design and deliver marketing-led initiatives such as webinars, roundtables, and industry events.
• Build early-stage opportunities by engaging decision-makers and aligning solutions with key sector needs.
• Navigate public sector frameworks and governance, clearly positioning service differentiators.
• Become a subject matter expert in a chosen specialism (e.g. Cybersecurity, Cloud, Unified Comms etc).

What We're Looking For (in multiple hires) :

• Proven success in new business sales , ideally within the IT, cloud, comms, or cybersecurity space.
• Knowledge of public sector frameworks (e.g. RM6116 NS3, RM6100 TS3, YPO, G-Cloud).
• Proficiency with tools like Sales Navigator, Cognism , and HubSpot .
• Experience creating and executing marketing campaigns and events aligned to technology offerings.
• Excellent bid writing skills , able to create persuasive proposals independently.
• Strong organisational skills with the ability to manage complex sales cycles.
• Specialism in winning new business from any and all of these areas: NHS, Central Government, Police / Blue Light, Local Government.

What's On Offer:

• Remote-first working with flexible hybrid options.
• 25 days holiday , increasing annually to 28 days.
• Private medical insurance , discounted health plans, and virtual GP access.
• Comprehensive health & wellbeing programme , supported by a dedicated internal wellbeing team.
• Eye care support and an employee assistance programme.
• A progressive, high-performance culture that supports career development.

If you're a strategic thinker with a passion for creating new business opportunities and building long-term client relationships in the public sector, we'd love to hear from you.

Apply now to take the next step in your career with one of the UK's largest managed service providers.

Business Development Managers and Business Development Directors - IT Managed Services and Solutions, Cloud, SaaS, Public Sector. New Business Role.

Reports to Birmingham Office. Remote plus anchor days. To suit candidate living in England with good motorway access to London, Birmingham, Manchester for anchor days.

Must have ILR or be UK or European Citizen with at least part settled status.

Circa 60-90K depending on experience and seniority + Car + Uncapped Commission + Package

Job Description

Applause IT are working with a large well established IT Technology client with a wide product portfolio, looking for a driven and results-oriented Business Development Managers and Business Development Directors to join a fast-growing Public Sector sales team at one of the UK's leading managed service providers. This role is net new business focused , making it perfect for a motivated sales professional with a background in technology solutions and a solid understanding of use of public sector procurement frameworks.

This is a remote-first role, giving you the flexibility to work from home while being supported by a collaborative, high-performing team. You'll take full ownership of identifying and closing new opportunities, managing your own pipeline, and shaping go-to-market strategies across a defined product and vertical focus.

Key Responsibilities:

• Generate new business within the public sector across targeted accounts.
• Develop and manage a day success plan to drive your pipeline growth.
• Own a rolling list of 100 named target accounts in your vertical and product focus.
• Lead sales activities using HubSpot including pipeline forecasting, campaign execution, and CRM admin.
• Work with internal teams to co-create joint campaigns and go-to-market strategies.
• Design and deliver marketing-led initiatives such as webinars, roundtables, and industry events.
• Build early-stage opportunities by engaging decision-makers and aligning solutions with key sector needs.
• Navigate public sector frameworks and governance, clearly positioning service differentiators.
• Become a subject matter expert in a chosen specialism (e.g. Cybersecurity, Cloud, Unified Comms etc).

What We're Looking For (in multiple hires) :

• Proven success in new business sales , ideally within the IT, cloud, comms, or cybersecurity space.
• Strong knowledge of public sector frameworks (e.g. RM6116 NS3, RM6100 TS3, YPO, G-Cloud).
• Proficiency with tools like Sales Navigator, Cognism , and HubSpot .
• Experience creating and executing marketing campaigns and events aligned to technology offerings.
• Excellent bid writing skills , able to create persuasive proposals independently.
• Strong organisational skills with the ability to manage complex sales cycles.
• Specialism in winning new business from any and all of these areas: NHS, Central Government, Police, Blue Light, Local Government.

What's On Offer:

• Highly Competitive Basic and Commission Plan + Car + Package
• Remote-first working with flexible hybrid options.
• 25 days holiday , increasing annually to 28 days.
• Private medical insurance , discounted health plans, and virtual GP access.
• Comprehensive health & well being programme , supported by a dedicated internal well being team.
• Eye care support and an employee assistance programme.
• A progressive, high-performance culture that supports career development.

If you're a strategic thinker with a passion for creating new business opportunities and building long-term client relationships in the public sector, we'd love to hear from you.

Apply now to take the next step in your career with one of the UK's largest managed service providers.

• Lead and manage a team of remote community support workers.
• Develop, implement, and oversee virtual support programs and services.
• Ensure the delivery of high-quality, ethical, and trauma-informed care remotely.
• Provide supervision, training, and professional development to support staff.
• Establish and maintain effective referral pathways and partnerships.
• Monitor service delivery, track outcomes, and report on key performance indicators.
• Manage budgets and resources for remote support operations.
• Develop and update policies and procedures for online support services.
• Ensure compliance with safeguarding policies and data protection regulations.
• Contribute to strategic planning for service expansion and innovation.

• Relevant degree in Social Work, Psychology, Counselling, or a related field.
• Professional accreditation or registration where applicable.
• Minimum of 5 years of experience in community mental health services, with at least 2 years in a supervisory or management role.
• Proven experience in developing and managing remote or digital support services.
• In-depth knowledge of mental health conditions, therapeutic interventions, and safeguarding practices.
• Excellent leadership, team management, and communication skills.
• Proficiency in using virtual communication and collaboration platforms.
• Strong understanding of ethical considerations in remote service delivery.
• Ability to analyse data and develop strategic service improvements.
• A deep commitment to promoting mental well-being and social inclusion.