802 Boots jobs in Brighton and Hove

• Respond to telephone, email, and written enquiries, resolving or escalating as needed.
• Contact customers regarding lead times, pricing, and product enquiries.
• Process customer complaints following company procedures.
• Report enquiries over £10k to the Sales Director.

• Accurately enter customer purchase orders into the Sales Order Processing system.
• Check stock availability and lead times before processing orders.
• Notify Production Department of any amendments to sales orders.
• Identify incomplete orders and follow up until completion.

• Coordinate with warehouse and production teams for shipment arrangements.
• Liaise with freight forwarding companies to obtain shipping quotes and organise freight.
• Complete necessary documentation for shipment dispatch.
• Match shipments to agent portals to ensure tracking.

• Prepare quotations and sales literature based on price lists or manager instructions.
• Maintain a quotation log and follow up on outstanding quotes.
• Identify opportunities to increase order value and sell from stock.
• Support marketing and sales campaigns as directed by Sales Managers.

• Maintain accurate contact information in the CRM system.
• Include key details such as discounts, pricing, and shipping terms.
• Save/record relevant customer communications to CRM

• Liaise with Credit Control regarding payment terms and account openings.
• Attend weekly sales team meetings and provide updates.
• Process and maintain stock for van representatives, including invoices and payments.
• Review order book and report delays or chasers for production meetings.

• Comply with company policies, procedures, and guidelines.
• Provide backup assistance for team members and cover during absences.
• Carry out ad hoc tasks and projects as requested by management.

The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.

Client Details

This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.

Description

Duties will include but not limited to:

• Responding to Customer queries via phone, email, and social media
• Preparing quotations based on client's specifications
• Communicating with Carriers, H/O and suppliers
• Supporting the sales team with administration tasks
• Building relationships with clients to boost retention
• Collaborating with internal teams
• Maintaining accurate and up-to-date customer records
• Providing status updates on shipments, delivery schedules and any changes/delays
• Handling any customer complaints professionally
• Staying up to date with industry trends, procedures and regulations

Profile

A successful Customer Service Administrator should have:

• Experience in customer service, particularly in the transport, logistics & distribution industry.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Proficiency in using customer relationship management (CRM) tools and systems.
• A collaborative mindset and the ability to work effectively in a small team setting.

Job Offer

• Competitive salary in the range of 26,000 to 30,000 depending on experience.
• Monthly performance-based bonus scheme.
• Friendly and supportive office environment in Eastbourne.
• Casual workwear policy promoting a relaxed atmosphere.
• Convenient central location with excellent transport links.

This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!

Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.

Key Benefits and Perks:

• Salary up to 25,000 (DOE)
• Fixed-term contract with possibility of going perm (6 month FTC)
• Standard office hours, Monday to Friday - hybrid after training
• Generous holiday allowance plus bank holidays
• Company pension scheme
• Opportunity to be part of a growing business with a positive work culture
• Free on-site parking

Customer Service Administrator Responsibilities:

• Efficiently manage customer enquiries via phone and email
• Coordinate and schedule engineers' tasks for optimal productivity
• Prepare and follow up on customer invoices and payments
• Build strong relationships with customers while managing their accounts
• Process parts requests accurately and promptly
• Collaborate effectively with service engineers and customers
• Prioritise tasks to meet deadlines in a fast-paced environment
• Update customer portals with relevant information
• Fulfil other duties as assigned by the company

Customer Service Administrator Essential Skills:

• Proactive with meticulous attention to detail
• Self-motivated team player with excellent communication skills
• Strong literacy and numeracy abilities
• Basic computer proficiency (training provided)
• Proficient in Microsoft Office suite
• Comfortable working in a fast-paced environment

Desirable:

• Previous experience in a busy service department is advantageous

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Application Note:

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Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.

The Customer Service Administrator will play a pivotal role in the manufacturing and production industry, ensuring seamless communication and administrative support for clients and stakeholders. This temporary position, based in Worthing, requires a detail-oriented individual with strong organisational skills and a commitment to excellent service.

Client Details

This opportunity is with a small-sized organisation within the manufacturing and production sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.

Description

As a Customer Service Administrator your responsibilities will include:

• Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
• Maintain and update customer records accurately within the company's database system.
• Coordinate and schedule appointments with clients and stakeholders as required.
• Provide administrative support to the wider customer service team, including document preparation and filing.
• Handle incoming communication, directing queries to the appropriate department or individual.
• Assist with resolving customer issues, escalating more complex cases to senior team members.
• Support the delivery of exceptional service standards across all customer interactions.

Profile

A successful Customer Service Administrator should have:

• Proven experience in an administrative or customer service role
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Excellent organisational abilities and attention to detail.

Job Offer

• An hourly rate of approximately 13 - 14.50 per hour
• Opportunity to work a couple of days from home, once trained!
• A temporary position offering flexibility and the opportunity to gain experience in the sector.
• Opportunities to develop skills in customer service and administration

A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work.

The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office.

As a Customer Service Executive you will:

• Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs
• Handle general client queries and monitor / handle external and internal emails
• Place customer orders using multiple and sometimes complex systems
• Learn and maintain product and service knowledge
• Set up client accounts and provide support to new customers including quotations
• Promote existing and new products and services where required

Skills & experience required:

• Previous phone / office based customer service experience ideally
• Good computer literacy and administration skills
• High attention to detail and good accuracy levels
• An aptitude for problem solving
• Previous experience with Google Drive, technical systems and CRM systems is a strong advantage

Salary, hours & company benefits:

• 25,260 per annum
• Monday to Friday 9am to 5.30pm
• Flexible working - hybrid with 3 days per week in the office and 2 from home
• 25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday
• Share incentive plan
• Pension scheme
• Life assurance scheme
• Income protection plan
• Comprehensive discounts at major retailers
• Wellbeing centre
• Access to free health and fitness classes and other perks
• Volunteer days

Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.

Customer Service Coordinator

Hours: Full time, (Mon- Friday) 8.00 am – 5 pm

Salary: £25,522 a year + Benefits

Location: Eastbourne – Free parking

We are currently looking for a full time Customer Service Administrator to join the team within our East Sussex Wheelchair Service centre based in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.

As a wheelchair provider, Ross Care, work in partnership with the NHS to supply the necessary equipment to support people in their day to day life which can make a significant impact in giving people the confidence to live more independently.

The Role:

Customer Service Coordinator:

• Communication – Responsible for answering daily calls and emails in a courteous/friendly manner.
• Communicating any issues with orders to the customer service supervisor that are    unable to be resolved by yourself to ensure effective solution/outcome in all cases. 
• Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing suitable delivery/collection/service time. 
• Responsible for scheduling, updating and closing the orders within set time frames.
• Appointments – To assist with the arrangement of booking appointments with the clients, next of kin, carers, suppliers.
• Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and colleagues.
• Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clinical areas of the customer service.
• Hardware – Ensure that the IT equipment is maintained and functional.  Responsible for the safekeeping of your own computer.
• General – Responsible for helping out in required area of the customer service.  Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.

Undertake the job in line with Ross Care competencies as follows:

• Achieves business results and adds value to the service
• Focuses on internal and external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change , stay calm and professional at all times
• Perform duties according to all Company policies, procedures and instructions.

This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor or manager feels are within your capabilities and skill set.  The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.

About you:

• Strong experience within a similar busy and fast paced environment with telephone customer service experience being beneficial
• Excellent communication skills and ability to empathise. Calm under pressure.
• Previous administration and diary management experience is advantageous
• Professional and confident manner over the telephone and via email.
• Good attention to detail, accuracy and be able to multitask.
• Competent IT skills with an ability to learn new systems
• Qualified to GCSE level or equivalent
• An enthusiastic, motivated , positive and approachable individual who strives to succeed.

What can we offer you?

• Permanent, full-time contract after probationary period ( 6 months)
• 25 days holiday FTE , (plus Bank Holidays)
• Company Pension Scheme
• Life Assurance
• Free on-site parking

INDLS 

• Respond to telephone, email, and written enquiries, resolving or escalating as needed.
• Contact customers regarding lead times, pricing, and product enquiries.
• Process customer complaints following company procedures.
• Report enquiries over £10k to the Sales Director.

• Accurately enter customer purchase orders into the Sales Order Processing system.
• Check stock availability and lead times before processing orders.
• Notify Production Department of any amendments to sales orders.
• Identify incomplete orders and follow up until completion.

• Coordinate with warehouse and production teams for shipment arrangements.
• Liaise with freight forwarding companies to obtain shipping quotes and organise freight.
• Complete necessary documentation for shipment dispatch.
• Match shipments to agent portals to ensure tracking.

• Prepare quotations and sales literature based on price lists or manager instructions.
• Maintain a quotation log and follow up on outstanding quotes.
• Identify opportunities to increase order value and sell from stock.
• Support marketing and sales campaigns as directed by Sales Managers.

• Maintain accurate contact information in the CRM system.
• Include key details such as discounts, pricing, and shipping terms.
• Save/record relevant customer communications to CRM

• Liaise with Credit Control regarding payment terms and account openings.
• Attend weekly sales team meetings and provide updates.
• Process and maintain stock for van representatives, including invoices and payments.
• Review order book and report delays or chasers for production meetings.

• Comply with company policies, procedures, and guidelines.
• Provide backup assistance for team members and cover during absences.
• Carry out ad hoc tasks and projects as requested by management.

The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.

Client Details

This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.

Description

Duties will include but not limited to:

• Responding to Customer queries via phone, email, and social media
• Preparing quotations based on client's specifications
• Communicating with Carriers, H/O and suppliers
• Supporting the sales team with administration tasks
• Building relationships with clients to boost retention
• Collaborating with internal teams
• Maintaining accurate and up-to-date customer records
• Providing status updates on shipments, delivery schedules and any changes/delays
• Handling any customer complaints professionally
• Staying up to date with industry trends, procedures and regulations

Profile

A successful Customer Service Administrator should have:

• Experience in customer service, particularly in the transport, logistics & distribution industry.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Proficiency in using customer relationship management (CRM) tools and systems.
• A collaborative mindset and the ability to work effectively in a small team setting.

Job Offer

• Competitive salary in the range of 26,000 to 30,000 depending on experience.
• Monthly performance-based bonus scheme.
• Friendly and supportive office environment in Eastbourne.
• Casual workwear policy promoting a relaxed atmosphere.
• Convenient central location with excellent transport links.

This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!

Customer Service Advisor ,from 25,500, Burgess Hill, West Sussex, 8:30am-5:30pm, Full time, Permanent, 20 days holiday + bank holidays + birthday off, Healthcare scheme after 1 year, Pension, Training & development opportunities

The Role
We are seeking a professional and customer-focused Customer Service Advisor to join a dynamic Client Services team within a well-established company specialising in the manufacturing of vehicle livery. Based in Burgess Hill, this permanent full-time role is key to delivering exceptional service to both new and existing customers, ensuring a smooth and positive client journey from enquiry to after-sales support.

Reporting to the Client Services Manager, the successful candidate will be the first point of contact for client communications, process crash part orders, and contribute to customer satisfaction and retention.

• Act as the first point of contact for customer enquiries, ensuring prompt and accurate responses
• Promote company services and recommend relevant products where appropriate
• Process crash part orders accurately and efficiently
• Resolve customer issues and enquiries via phone and email in a professional and timely manner
• Liaise with internal departments to align customer expectations with production timelines
• Complete documentation accurately and follow internal procedures
• Conduct post-installation follow-ups to ensure satisfaction and manage feedback
• Handle online orders and provide ongoing service support
• Maintain current knowledge of company products and services (training provided)

Requirements
Applicants should have previous experience in a customer service or client-facing role and demonstrate excellent written and verbal communication skills. A professional, flexible and proactive approach is highly desirable, alongside the ability to manage multiple priorities. Strong administrative skills, problem-solving ability, and a team-oriented mindset are also essential.

Competence in Microsoft Office (Excel, Word, Outlook) is highly desirable, as is a minimum of GCSE Grade C or above in English and Maths (or equivalent).

This role could suit someone who has worked as a Customer Support Advisor, Client Relationship Coordinator, or Sales Administrator.

Company Information
This is an opportunity to join a growing business within the vehicle livery manufacturing sector. The company prides itself on delivering high-quality, bespoke solutions and exceptional customer service. With a collaborative and supportive team culture, they value innovation, continuous improvement, and professional development.

Package

• Competitive salary (from 25,500 depending on experience)
• 8:30am-5:30pm, Monday to Friday
• 20 days holiday plus bank holidays and your birthday off
• Company pension scheme
• Healthcare scheme available after one year
• Cycle to work scheme
• Canteen facilities
• Company events
• Ongoing training and development

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.