Business Operations Manager
Posted 1 day ago
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Job Description
Job Title: Business Operations Manager
Location: Remote – London-based
Employment Type: Full-time
Salary: £90,000 + performance-driven bonus
About the Role
We are working with a leading client seeking a proactive Business Operations Manager to take ownership of their daily payment operations. This pivotal role will focus on driving effective reconciliation practices, ensuring adherence to internal control standards, overseeing vendor partnerships, and delivering outstanding service across all payment channels. You'll be instrumental in building a robust and scalable operational infrastructure that supports future growth.
What You’ll Be Doing
- Manage the full cycle of payment processing and reconciliation activities (across fiat and crypto assets)
- Design, implement, and uphold comprehensive internal control measures
- Maintain and strengthen relationships with key vendors (including PSPs, custodians, and service providers), ensuring service excellence
- Handle operational inquiries promptly, collaborating with internal teams and external partners to resolve issues
- Oversee and report on key operational metrics and performance indicators
- Mentor and develop team members through broad operational exposure and knowledge sharing
- Champion automation initiatives to streamline workflows and enhance efficiency
- Ensure a transparent and scalable fee model is maintained and continually improved
What You’ll Bring
Experience:
- 7+ years’ experience in payment operations, banking, fintech, or financial services environments
- In-depth understanding of reconciliation processes and internal controls
- Solid background in managing vendor relationships and solving operational challenges
- Proven leadership skills with a track record of cross-team collaboration
Bonus Points For:
- Familiarity with International Financial Systems (IFS)
- Exposure to cryptocurrency and digital asset payments operations
- Experience working in fintech startups or scaling environments
Key Attributes:
- Strong operational ownership with a hands-on leadership style
- Meticulous attention to detail and analytical approach to problem-solving
- Excellent communication skills, both verbal and written
- Compliance-focused with a risk-aware mindset
- Collaborative team leader who excels in building high-performing teams
Business Operations Specialist
Posted 8 days ago
Job Viewed
Job Description
Who we are:
ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation.
Due to ongoing expansion, Alten Ltd is looking for an Business Operations Specialist to join our growing team here in London. This is a fantastic chance to join a fast-growing company with strong core values of; Excellence, Accountability, Integrity, and Service and well a clear developmental path for the successful candidate.
What will you do?
- Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights.
- Perform operational analyses and create presentations, with active participation in commercial meetings.
- Oversee performance indicators by tracking business efficiency through various KPIs / Acting as a business partner.
- Collaborate in the design, implementation, and enhancement of decision-support tools for top management, as well as improve existing processes and tools.
- Prepare for career committee reviews each semester, analysing Business Manager performance history and supporting optimizations within the commercial organization.
- Calculate manager objectives to generate accurate bonus letters.
- Assess and calculate semester results, followed by review sessions with directors.
What we are looking for?
- Bachelor’s & or Masters Degree in Controlling, Finance, data Analysis or similar field.
- 1-2 years of relevance experience (Internship experience included).
- High degree of competency within MS Office, especially within Excel (Data Visualisation).
- Dynamic, rigorous, and proactive with good interpersonal and communication skills.
- Excellent analytical and synthesis skills.
What we offer:
- Competitive basic salary accompanied by an attractive bonus based on your performance.
- Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance.
- Pension scheme with company contributions up to 6%.
- A challenging position in a fast-growing company with a quick career development for its best talents.
Any doubts?
Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Director, Business Administration - Supplier Management
Posted 10 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Business Administration - Supplier Management
OVERVIEW
The Bank of England (The Bank) recognises Vocalink as a Specified Service Provider of critical national infrastructure to multiple Recognised Payment System Operators (e.g. PayUK, LINK).
This means that Vocalink falls under the regulation of The Bank and relevant RPSOs. As part of our regulatory obligations, there are rules around how we should engage with and manage our suppliers and the risks associated with using third-parties.
The Supplier Management function works to ensure we are demonstrably upholding our obligations to our regulators. Our directive is that we will ensure our ability to demonstrate a clear understanding of our supply chain (and associated risks), and will actively govern that supply base within the appropriate management frameworks based on the required level of oversight.
Vocalink therefore operates its own Supplier Management Framework to keep in line with regulatory requirements and industry best practice. The Supplier Management team work to ensure suppliers are managed in line and adhere to the requirements of this framework.
The Supplier Management Team maintains a separate artefact repository consisting of key third party governance documentation and evidence.
ROLE
This role will work across and in collaboration with Internal Vocalink stakeholders with a defined supplier management role, other VL and Mastercard functions such as Risk, Security & Regulatory Compliance and Sourcing along with external suppliers. Responsibilities include:
- Ensuring the Supplier Management Framework is deployed and functioning as designed across in scope areas to mitigate Supplier risk.
- Identifying gaps / areas of shortfall, working with those with supply roles, providing coaching and upskilling as necessary.
- Manage the undertaking regular assessments against the management framework, driving (and tracking) improvement plans in conjunction with respective business owners.
- Manage the development and ongoing delivery of a monthly MI Dashboard providing defined metrics with insightful and actionable information in respect of Supply Chain Management and associated risks
- Lead on establishing and maintaining at a regular cadence an artefact repository so at any point VLL can demonstrate an up to date understanding of their supply chain and management frameworks to customers, supervisory bodies, internal stakeholders or other interested parties as required
- Ensuring regular review and update of supplier management frameworks / approach to ensure VLL meet ongoing / evolving needs (internal & External)
- Establish a more involved/proactive stance within the relationships of our Critical and Key suppliers to ensure the multi-level governance framework is fully embedded and adopted on an ongoing basis.
- Work with key stakeholders and other resources to design solutions for established objectives, define functional requirements, test and implement the solution.
- Risk mitigation and remediation with suppliers as required - identify and deliver outputs including logical recommendations based on analysis undertaken in order to facilitate discussion and drive positive outcomes.
- Ensuring close alignment with L1 Risk Management, Operational Resilience, Mastercard Sourcing and Third-Party Risk Management is maintained.
- Implement and manage growing industry requirements from customers and regulators
- Co-ordinate Supplier Management involvement with regards to contract negotiations and extensions.
- Take lead on Intercompany Relationship Management and Intercompany Agreements
- Manage the delivery against our Operational Resilience and O&TPRM Commitments.
- Manage and improve the risk and control maturity of the function.
- Enable, support and build further upon Mastercard's ESG strategy and priorities through business focus to drive sustainability.
- Annually review and refresh key documentation such as the Supplier Management Framework and Outsourcing & Third Party Risk Management (O&TPRM) Policy
ALL ABOUT YOU
Essential
- Knowledge of Sourcing and Supply Chain principles
- Ability to organize, manage and work effectively to accomplish multiple high priority tasks
- Stakeholder management - experience facilitating communication/mitigations both internally to stakeholders and externally with suppliers
- Experience designing and implementing a programme, and then performing the assurance
- Industry expertise on UK regulatory requirements
- Experience of 3rd parties and associated management frameworks
- Excellent interpersonal skills including facilitation, negotiation, collaboration and influencing
- Strong stakeholder management skills
- Strong analysis, initiative and problem-solving skills
- Teamwork and coaching
- High degree of self-organisation
- Strong analytical skills
Desirable
- Understanding of Vocalink process and systems (e.g. purchasing, recruitment, onboarding, organisational governance)
- Experience in the Payments Industry and some understanding of one or more payments systems e.g. BACS, LINK, FPS, ICS, IPS
- Experience of 3rd parties and associated management frameworks
- Ability to identify inefficient processes and propose enhancements
- Ability to support customer and regulatory-facing requirements
- Business process mapping experience and understands its importance to process excellence
Key Competencies
The typical competencies we look for at VLL include:
- Organisation & Strategic Planning - Shows effective ownership and responsibility to achieve goals and deadlines, even when there is a high degree of change. Ensure a strategic vision allows for the growth of a sustainable programme
- Ability to drive positive and impactful change - integration of the various aspects of this programme will require 'buy-in' from stakeholders
- Communication - the ability to communicate organisational initiatives, issues, and resolution plans within several cross-functional teams.
- Leadership - Displays positive and appropriate interpersonal skills providing a shared vision for team, influencing and motivating them to achieve relevant goals, even when not having direct "line management" responsibility.
- Customer focus - Takes time to fully understand customer needs or requirements and follows through actions to the end result. Constantly checks others needs or requirements and puts themselves out to achieve customer needs
- Attitude & Personal Motivation - Highly motivated and committed to the job and the Company. Positively influences others and consistently generates new ideas for improvement in own area.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Management Trainee - Business Intelligence
Posted 281 days ago
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Job Description
Updraft is an award winning, FCA-authorised, high-growth fintech based in London. Our vision is to revolutionise the way people spend and think about money, by automating the day-to-day decisions involved in managing money and mainstream borrowings like credit cards, overdrafts and other loans.
We are building a complete personal financial service on mobile that provides
- a 360-degree spending view across all your financial accounts (using Open banking),
- A free credit report with tips and guidance to help improve your credit score
- Personalised financial planning using a proprietary mix of automated algorithms and manual advice
- Intelligent lending products to help reduce cost of credit.
- Saving products that help users automate their savings
We are looking for a management trainee to help us develop and implement our growth strategies. This position is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. During your traineeship, you’ll learn how to identify and apply important strategies and business processes. You’ll get to know the nuts and bolts of our company’s functions and operations; you will be responsible to analyse multiple data sets and provide customer insights to help the customers to achieve the best outcomes. This role supports the Business Heads to optimises product marketing, risk and finance and provide them insightful and timely analysis and management information. To succeed in this role, strong analytical skills and effective communication are important management trainee qualifications you should have. If you’re excited with our company’s vision and want to start the path of becoming one of our future leaders, we’d like to hear from you
We are a small team so it is important that the successful candidate is not only technically highly competent, but also a great cultural fit with shared ambition with the rest of the team. The candidate should be prepared to work weekends based on business needs.
Requirements
The perfect addition to the team will have :- An independent and self-driven approach
- a passion for helping people achieve their goals and the ability to take genuine interest
- A passion for data and analytics - being able to hack around in python and build response, risk, collections and portfolio management models a plus
- have an interest in finance and have worked with financial data
- Participate in company’s strategic planning
- Help managers in evaluating performance (e.g. writing reports, analysing data)
- Keep track of business revenue
- Research ways to increase profitability and lower risk
- You have experience with cloud services, AWS or Google
- Excellent math and computational ability
- A degree in Management or Business
Benefits
As an early stage employee in a fast moving startup you have the opportunity to shape the structure of the organisation, team and our business.
A workplace pension scheme.
We welcome applications from all and are fully committed to diversity and equality as an equal opportunities employer.
We also support flexible working.
Further enquires and applications (CV and covering letter) should be sent to .
Associate Director, Supply Chain Business Process Management
Posted 14 days ago
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Job Description
Location: London, UK
Reports to: VP, Global Manufacturing Technology & Supply
Job Summary:
The Associate Director, Supply Chain Business Process Management (BPM) is responsible for evaluating, designing, and optimizing end-to-end supply chain processes to align with Orchard’s strategic goals. The role focuses on process improvement, digital transformation, and cross-functional collaboration, ensuring seamless integration of ERP and patient orchestration platforms within a GxP-regulated environment.
Key Responsibilities
Business Process Optimization:
- Analyze, design, and improve SCM business processes across logistics, distribution, manufacturing, and warehousing.
- Lead process improvement projects, ensuring alignment with operational goals.
- Define workflows, document processes, and establish KPIs.
- Oversee change management, training, and post-implementation reviews.
- Provide leadership and problem solving expertise to effectively work with and influence teams of the functional representatives.
Digital Transformation & ERP Implementation:
- Translate business needs into ERP and patient orchestration platform requirements.
- Lead system selection, vendor management, and project execution.
- Align digital initiatives with IT and business strategy.
- Ensure cross-functional system integration with quality, commercial, clinical, and medical functions.
- Manage risk, milestones, stakeholder communication, and project governance.
Operational Excellence & SCM Management:
- Lead S&OP cycles and KPI reporting for executive leadership.
- Apply Lean Six Sigma to enhance SCM efficiency.
- Establish SCM risk management processes and reviews.
Requirements
Qualifications:
- 10+ years in business process management, ERP implementation, and digital systems within biotech/life sciences.
- Deep knowledge of SCM ERP modules (procurement, logistics, manufacturing, warehousing).
- Experience with patient orchestration platforms for Cell and Gene Therapy.
- Proficient in business process mapping, Lean Six Sigma, and GxP compliance.
- Familiar with IT and quality change control processes.
Skills & Competencies:
- Certified Business Analysis Professional (CBAP) or equivalent preferred.
- Strong leadership, problem-solving, and project management skills.
- Excellent communication, organizational, and stakeholder management abilities.
- Self-motivated, detail-oriented, and able to work independently in dynamic environments.
Education:
- Bachelor’s degree in Computer Science, Life Sciences, or Business-related field.
Business / Operations Analyst - Supply Chain Compliance
Posted 1 day ago
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Job Description
Business / Operations Analyst - Supply Chain Compliance (Contract | London Hybrid | PAYE)
Join a fast-paced compliance and ops team supporting global supply chain functions. This is a 6-month contract (with likely extension) based in London - hybrid, Tues to Thurs onsite.
You'll analyse usage and asset data, update SOPs, support daily operations, and streamline business processes. It's a split between project work (70%) and operations (30%)-ideal for someone structured, data-friendly, and proactive.
What's in it for you?
- Annual Salary up to £54,000 doe
- 6 months contract - inside IR35 - PAYE - paid weekly
- Hybrid - 3 days onsite - Central London
Why this role:
- Get stuck into end-to-end projects at scale
- Work with cross-regional teams in a global tech environment
- No micromanagement - just support and ownership
You'll need:
- 2-4 years' experience in operations, compliance, or process analysis as a Business / Operations Analyst
- Excel skills (pivot tables, data manipulation)
- Experience documenting workflows, process maps, or SOPs
- Confident communicator who enjoys solving operational puzzles
- Bonus: exposure to SQL or Tableau
Hit apply or drop a message if you like the sound of it. Open minds welcome.
Warehouse Management system Business Analyst
Posted 4 days ago
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Job Description
Warehouse Management system Business Analyst
Contract role 6+ Months – Inside Ir35
Job Location : London
Hybrid 3-4 days onsite /Week
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
J͏ob Description
Min 4-5 end-to-end implementations of BY WMS or extensive warehouse management support
Strong in managing customer expectations, stakeholder management, regular reviews, and customer management
ocus on delivery-led growth leading to increased revenue generation
ontribute to RFP responses, customer presentations and project estimations
trong knowledge of SCM Planning concepts, practices, and procedures
xpert in customization of WMS models, conversant with MOCA, custom operation plan release mechanism in warehouse planning.
unctional & Technical hands-on experience in BY WMS.
uild custom functionalities in BY WMS
ands-on experience in BY integration, batch processes, Solution Architecture
ands-on experience in MOCA, Oracle PL/SQL components and fine-tuning SQL process
amiliarity with agile principles and project management
bility to produce quality deliverables with minimal supervision and direction
ands-on experience in handling business requirements in JIRA and similar tools
bility to conduct Business End user Training and grooming internal talent pool
bility to demonstrate a high level of responsiveness and a sense of urgency
rocess oriented with ability to problem solve and think outside of the box
xperience to independently manage presentations to Customers and Stakeholders
͏
2. Engage with delivery team to ensure right solution is proposed to the customer
a. Periodic cadence with delivery team to:
• rovide them with customer feedback/ inputs on the proposed solution
• R view the test cases to check 100% coverage of customer requirements
• C nduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
• D ploy and facilitate new change requests to cater to customer needs and requirements
• S pport QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
• C nduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
• Use data modelling practices to analyze the findings and design, develop improvements and changes
• E sure 100% utilization by studying systems capabilities and understanding business specifications
• S itch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
b. Support Project Manager/ Delivery Team in delivering the solution to the customer
• D fine and plan project milestones, phases and different elements involved in the project along with the principal consultant
• D ive and challenge the presumptions of delivery teams on how will they successfully execute their plans
• E sure Customer Satisfaction through quality deliverable on time
͏
3. Build domain expertise and contribute to knowledge repository
• En age and interact with other BA’s to share expertise and increase domain knowledge across the vertical
• Wri e whitepapers/ research papers, point of views and share with the consulting community at large
• I entify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
• C nduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
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Senior Software Engineer II - Business Expense Management (London)
Posted 2 days ago
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Company Description
Make sure to apply with all the requested information, as laid out in the job overview below.
Wise is a global technology company, building the best way to move and manage the worlds money.
Company Description
Wise is a global technology company, building the best way to move and manage the worlds money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
More about our mission and what we offer.
About The Role
We are looking for a Senior Backend Software Engineer to join our Business Expense Management team. Youll own everything related to the process of tracking, submitting, and managing business expenses as smoothly and hassle-free as possible. We help businesses collect receipts and information about expenses in the most convenient way, so our customers can focus on their work. Youll have an opportunity to build solutions that help employees easily submit their expenses, ensure compliance with company policies, make expenses transparent for monitoring and keep bookkeeping clean.
How We Work
For everything we do, we keep our customers' needs in mind. To provide the best experience for businesses, we prioritise projects using deep research based on the data, collect the feedback from customers and learn from our mistakes. At Wise, we believe in independent teams where we define our priorities ourselves and everyone can come up with ideas and suggestions.
What will you be doing?
- Designing and building robust distributed backend systems. Examples of functionality can be:
- Providing the best experience around managing receipts.
- Submitting information about expenses.
- Providing visibility over expenses for businesses.
- Participating in product roadmapping and strategy sessions with the product management team.
- Owning a technical roadmap to ensure that our application is maintained to high standards.
- Translating product requirements into technical specifications.
- Ensuring code quality, consistency, and maintainability through code reviews and best practices.
- Actively collaborating with other teams and leading projects from the beginning till the release.
Your contributions will directly impact hundreds of thousands businesses that trust Wise to manage their money. The solutions you develop will play a crucial role in sustaining and accelerating Wises growth, ensuring that our product offering stays a step ahead of our customer's needs and global market demands.
Qualifications
Who are we looking for?
- You know how to deliver complex product solutions and build distributed systems which are used by millions of customers.
- You are proficient in backend programming languages like Java, Python or Go.
- You have extensive experience in designing and implementing asynchronous, reliable and scalable systems in microservices environment.
- Experience working with relational DB, query optimisation and designing schemas.
- You have a strong product mindset and genuine passion for user experience you prioritize customer value and make data-driven decisions.
- You have a self-starter attitude with a collaborative spirit you work well independently and across teams.
- Clean, efficient, and well-tested code is your standard youre big on performance and maintainability.
- You are a strong communicator and can articulate complex, technical concepts to non-technical audience. You know how to communicate with multiple teams and find the best solution that suits everyone.
- Youve found your footing in the team and understand how your work connects to the broader mission
- Youre using Wises values to guide your decision-making
- You understand our customer needs very well and actively search for solutions for them.
- Youve built empathy for our users and the real-world impact of our product.
- You deliver new functionality for our customers efficiently and show visible impact.
For everyone, everywhere. We're people building money without borders without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.Seniority level
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionEngineering and Information Technology
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#J-18808-LjbffrBusiness Development Manager – New Business
Posted 20 days ago
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Job Description
Welcome to Seeders, where digital visibility forms the foundation of a successful online strategy. We help brands stand out on digital platforms through link building, Digital PR, SEO, and advertising.
As an international agency, we operate in more than fifty international markets. With our extensive network, built over the past ten years, we are able to generate online visibility in virtually any niche market. Together, we strive for digital growth and success for our clients.
Are you the engine behind our growth? Are you a talented sales professional with demonstrable experience and an excellent track record in generating new business and closing high-value deals? Do you have a proven track record in outbound sales, an extensive network and a deep understanding of the agency, and preferably, SEO world? If so, we are looking for you!
What do you so as a Business Developer?
As a New Business Developer, you are responsible for identifying, approaching and converting new sales opportunities. You have a keen eye for potential clients and know how to properly position the value of our SEO services to prospects. You play a crucial role in proactively expanding our client base and achieving our revenue and margin targets. Your 'hunting' skills and experience enable you to operate effectively in a dynamic, international environment.
This is who you are
You have proven experience in outbound sales (5+ years)
In depth knowledge about SEO is a must (3+ years experience), especially within authority marketing.
You have a proven track record in achieving sales targets and building relationships.
You are good at handling a structured (sales) process and methodology (BANT, MEDDPICC, SPIN, etc.), including the use of supporting sales tools and CRM.
You have an existing network of valuable business contacts that can be addressed directly and will lead to converted customers for Seeders already in the short term.
You are skilled in recognizing opportunities and translating customer needs into effective solutions.
You have excellent communication and negotiation skills
Preferred: You have experience with closing MRR or subscription deals to large enterprises.
You are driven, results-oriented and have a proactive mindset. You take real responsibility for your own results, actions and contribution to the overall success of Seeders.
What We Offer You:
A competitive salary, ranging from €3.550 to €.000 based on a full-time position, depending on your experience and qualifications.
An attractive bonus scheme.
30 vacation days per year based on a 40-hour workweek.
Travel reimbursement: 23 per kilometer for car travel and 100% reimbursement for public transport.
Flexible working hours.
A hybrid work environment, with an office in Zwolle and the option to work remotely.
And there's more:
For every new team member, we partner with Tree-Nation to plant two trees each month, contributing together to a greener planet.
Bringing your own lunch? No need! We have a daily shared lunch at the office.
Pension contributions to help you build your future.
Room for new ideas and initiatives — whether you've been with us a week, a month, or a year, we welcome fresh perspectives.
The opportunity to work at a fast-growing, sustainable international online marketing agency.
Personal development and growth, with access to training and upskilling opportunities.
Option to join corporate fitness programs if you like.
Regular social events, parties, and team activities you won’t want to miss!
Ready to take the next step in your career? Apply now and help shape the future of digital marketing with us!
Senior Manager-Compliance - ECMX Business Operations Hub

Posted 10 days ago
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Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Enterprise Comms & MarTech Experiences (ECMX) enables high quality, innovative marketing through marketing campaign consultation & execution; and developing best-in-class products & processes which modernize the end-to-end marketing ecosystem. The ECMX Business Operations Hub is a newly formed team which will centralize the management, guidance, and governance of ECMX-required activities in support of core operational risk and control initiatives such as Project Guardian, Risk Control Self-Assessment (RCSA), Offers, Benefits & Rewards (OBR), internal and external audit engagements and issues management. The team will work closely with Control Management, the 2nd line of defense, Audit, and Regulatory exam managers to represent ECMX and coordinate the efforts of ECMX process and product owners to enhance the operational risk framework.
**How will you make an impact in this role?**
Responsibilities:
+ Act as a central hub for risk management activities, supporting subject matter experts across each of the ECMX VP teams
+ Enable, provide guidance, and support the management of key strategic risk and control objectives in partnership with Control Management.
+ Manage Business Unit activities of the Risk and Control Self-Assessment (RCSA) process to help ensure consistency and accuracy
+ Act as a central point of contact for internal and external exam management activities, supporting the ECMX product and operational teams in assigning and preparing responses to audit requests, drafting audit reports and completing action plans against findings.
+ Provide strategic direction to senior management on process risk issues and mitigation strategies
+ Support the design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations
+ Foster a culture of risk awareness and ongoing improvement within ECMX
+ Facilitate the understanding and use of the risk governance framework through regular communication
+ Enable and monitor the integration of changes in the Operational Risk framework
+ Be a key leader for sharing insights, better practices, themes, etc. across ECMX
**Minimum Qualifications**
+ Experience with operational risk management lifecycle / control management activities
+ Proven experience in process improvement, operational excellence, or related field
+ Excellent project management, communication, and interpersonal skills, with an ability to interact and influence across all levels of the organization
+ Positive "roll-up your sleeves" attitude, a proactive mentality, and a passion to win required
+ Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability
+ Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change
+ Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Compliance
**Primary Location:** United Kingdom-East Sussex-Brighton
**Other Locations:** United Kingdom-London-London
**Schedule** Full-time
**Req ID:** 25013473