40 Case Management jobs in the United Kingdom
Paralegal
Liverpool, North West
Bond Turner
Job Viewed
Job Description
Litigation Assistant / Paralegal / FE Credit Hire & Personal Injury Litigation
Contract Type: Perm
Position Type: Full Time
Bond Turner is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners . We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centered approach.
With offices in Liverpool and Bolto.
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
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Case Management Officer
Greater London, London
i-Jobs
Posted 9 days ago
Job Viewed
Job Description
Case Management Officer
Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 21.45 per day
Job Ref: OR9960
Responsibilities
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 21.45 per day
Job Ref: OR9960
Responsibilities
- Support vulnerable adults in making informed decisions about their resources, support, and services to sustain or enhance their quality of life and well-being. li>Collaborate with Lewisham's Integrated Health and Social Care model, working alongside multi-disciplinary teams, including the voluntary sector, to promote independence and personalisation.
- Serve as the primary contact for residents and their unpaid carers, aiding them in maximizing their independence and benefiting from personalisation and community resources.
- Coordinate quality community-based packages and other services for Service Users and their Carers, ensuring they represent Best Value for the borough and the NHS CCG.
- Encourage self-help and mutual aid through initiatives that increase individual and community capacity, social inclusion, and community networks. Support reciprocal support and sustainable caring roles by employing a strength-based approach to casework.
- Proven experience in supporting vulnerable adults and facilitating informed decision-making.
- Strong understanding of integrated health and social care models and experience working with multi-disciplinary teams.
- Excellent communication and interpersonal skills, with the ability to serve as a main point of contact for residents and carers.
- Experience in arranging community-based packages and services, with a focus on achieving Best Value.
- Ability to adopt a strength-based approach to casework, promoting social inclusion and community networking.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
This advertiser has chosen not to accept applicants from your region.
0
Case Management Officer
Greater London, London
i-Jobs
Posted 12 days ago
Job Viewed
Job Description
Case Management Officer
Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 21.45 per day
Job Ref: OR9960
Responsibilities
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 1+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 21.45 per day
Job Ref: OR9960
Responsibilities
- Support vulnerable adults in making informed decisions about their resources, support, and services to sustain or enhance their quality of life and well-being. li>Collaborate with Lewisham's Integrated Health and Social Care model, working alongside multi-disciplinary teams, including the voluntary sector, to promote independence and personalisation.
- Serve as the primary contact for residents and their unpaid carers, aiding them in maximizing their independence and benefiting from personalisation and community resources.
- Coordinate quality community-based packages and other services for Service Users and their Carers, ensuring they represent Best Value for the borough and the NHS CCG.
- Encourage self-help and mutual aid through initiatives that increase individual and community capacity, social inclusion, and community networks. Support reciprocal support and sustainable caring roles by employing a strength-based approach to casework.
- Proven experience in supporting vulnerable adults and facilitating informed decision-making.
- Strong understanding of integrated health and social care models and experience working with multi-disciplinary teams.
- Excellent communication and interpersonal skills, with the ability to serve as a main point of contact for residents and carers.
- Experience in arranging community-based packages and services, with a focus on achieving Best Value.
- Ability to adopt a strength-based approach to casework, promoting social inclusion and community networking.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
This advertiser has chosen not to accept applicants from your region.
1
Case Management Systems Specialist
Taunton, South West
£35000 - £40000 Annually
Meridian Business Support
Posted 2 days ago
Job Viewed
Job Description
HYBRID ROLE - Taunton based office.
In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.
Key Responsibilities:
In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.
Key Responsibilities:
- Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
- Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
- Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
- Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
- Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
- Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.
- Significant hands-on experience with case management system development and workflow automation.
- Proficiency in Power BI and Excel for data analysis and reporting.
- Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
- Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
- Excellent communication and interpersonal skills with the ability to explain technical information clearly.
- Experience delivering system training to individuals and groups.
- Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.
- Proficiency in SQL for data extraction, analysis, and reporting.
- Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
- Experience working with third-party integrations related to case or workflow management systems.
- Previous experience in a legal, financial, or professional services environment.
This advertiser has chosen not to accept applicants from your region.
2
Case Management Systems Specialist
TA1 Taunton, South West
Meridian Business Support
Posted 2 days ago
Job Viewed
Job Description
HYBRID ROLE - Taunton based office.
In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.
Key Responsibilities:
In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.
Key Responsibilities:
- Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
- Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
- Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
- Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
- Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
- Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.
- Significant hands-on experience with case management system development and workflow automation.
- Proficiency in Power BI and Excel for data analysis and reporting.
- Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
- Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
- Excellent communication and interpersonal skills with the ability to explain technical information clearly.
- Experience delivering system training to individuals and groups.
- Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.
- Proficiency in SQL for data extraction, analysis, and reporting.
- Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
- Experience working with third-party integrations related to case or workflow management systems.
- Previous experience in a legal, financial, or professional services environment.
This advertiser has chosen not to accept applicants from your region.
3
Case Management Systems Specialist
Meridian Business Support
Posted today
Job Viewed
Job Description
HYBRID ROLE - Taunton based office.
In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our te.
In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our te.
This advertiser has chosen not to accept applicants from your region.
4
Case Management System Manager
Soldiers, Sailors, Airmen and Families Association (SSAFA)
Posted 3 days ago
Job Viewed
Job Description
The military charity sector relies on SSAFA CMS Ltd to provide and maintain a casework management system. Based around Mosaic, the system manages tens of thousands of applications for support every year and facilitates the distribution of over £20m to beneficiaries.
Managing a small but talented team, the CMS Manager is responsible for maintaining system performance and supporting users across the .
This advertiser has chosen not to accept applicants from your region.
5
ER Case Manager,ER Centralized Case Management Team
London, London
Amazon
Posted 18 days ago
Job Viewed
Job Description
Description
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.
Key job responsibilities
- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
Basic Qualifications
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing with multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
Preferred Qualifications
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.
Key job responsibilities
- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
Basic Qualifications
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing with multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
Preferred Qualifications
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
ER Case Manager,ER Centralized Case Management Team
London, London
Amazon
Posted 18 days ago
Job Viewed
Job Description
Description
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.
Key job responsibilities
- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
Basic Qualifications
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing with multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
Preferred Qualifications
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.
Key job responsibilities
- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
Basic Qualifications
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing with multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
Preferred Qualifications
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
ER Case Manager,ER Centralized Case Management Team
Manchester, North West
Amazon
Posted 18 days ago
Job Viewed
Job Description
Description
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.
Key job responsibilities
- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
Basic Qualifications
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing with multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
Preferred Qualifications
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.
Key job responsibilities
- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
Basic Qualifications
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing with multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
Preferred Qualifications
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
ER Case Manager,ER Centralized Case Management Team
Manchester, North West
Amazon
Posted 18 days ago
Job Viewed
Job Description
Description
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.
Key job responsibilities
- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
Basic Qualifications
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing with multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
Preferred Qualifications
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly u2013 acting a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates e.g. grievance, ethics line or executive escalations as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.
You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field allowing you to support and advise your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.
Key job responsibilities
- Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
- Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes
- Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. Also you will analyzes ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
- PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. Also you will shares best practices and maintains accurate reporting for business reviews
- Data and reporting: You will strengthen case management reporting through comprehensive data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. Also you will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
- HR policy and practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices
Basic Qualifications
- Bachelor's Degree or equivalent post-secondary qualification
- Experience in Complex ER Case Management
- Experience in managing with multiple disciplinary and grievance cases
- Fluent in both spoken and written English (Common European Framework of Reference C2)
Preferred Qualifications
- CIPD qualified
- Good understanding of MS Office tools (Outlook, Excel) and HR information systems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
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