The demand for client experience professionals is growing, reflecting the increasing importance businesses place on customer satisfaction and loyalty. These roles focus on creating positive interactions and building lasting relationships with clients. Professionals in this field work to understand client needs, address concerns, and improve overall service delivery. 45,428 Client Experience jobs in the United Kingdom
Aladdin Client Experience - Client Success Specialist, Analyst
Posted 3 days ago
Job Viewed
Job Description
Responsible for driving overall product strategy, as well related strategic initiatives to evolve the platform in response to client (internal and external) needs in order to increase revenue opportunity for the firm. Partners with investment team, users, technology leaders and other stakeholders (e.g., sales, marketing, engineers) to shape vision for the next "version" of the platform and define the overall deployment strategy. Innovates, conceptualizes, designs and pilots new capabilities available. Also sets in place process and framework for continuous improvement of platform to enhance stability, reliability and performance.
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock ( | Twitter: @blackrock ( | LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Client Experience Lead - VP - BELFAST
Posted 5 days ago
Job Viewed
Job Description
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
**Team/Role Overview**
This team sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. The individual within this role will be working closes with the commodities business to understand the current client experience and how make measurable improvements both for our clients and for our internal teams.
**What you'll do**
+ Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
+ Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).
+ Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
+ Acts as client advisor in the client's interest while driving cross-regional & cross-functional process improvement opportunities.
+ Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
+ Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.
**What we'll need from you**
+ Breadth of knowledge of the business and organization; Well-developed working knowledge of the business and the upstream and downstream influences
+ Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions Ability to identify and implement effective process improvements Intermediate to
+ Advanced level MS Office Skills
+ Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience
+ Entrepreneurial mindset when taking on new processes.
**What we can offer you**
This is a role that'll offer you the opportunity to build an in-depth knowledge of Citi's client experience within financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. You will also have the ability to create and develop new ideas while creating a positive experience for Citi.
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
+ Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
+ A discretional annual performance related bonus
+ Private medical insurance packages to suit your personal circumstances
+ Employee Assistance Program
+ Pension Plan
+ Paid Parental Leave
+ Special discounts for employees, family, and friends
+ Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Client Management
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Event Manager (Planning & Client Experience)
Posted 7 days ago
Job Viewed
Job Description
At Lick Me I’m Delicious , we bring imagination to life, turning wild ideas into edible, immersive event moments for brands like Google, Disney and Amazon. Think Nitro Ice Cream Pods, Chocolate Selfie Stations, and Edible Mist Orbs – flavoured mist that you suck up with a straw.
We’re looking for an Event Manager - not someone who delivers events onsite, but someone who plans them meticulously, keeps clients calm and confident, and ensures our onsite team has everything they need to make magic happen.
We are based near Oxford - you must live within a reasonable commute.
This Role in a (Chocolate-Coated) Nutshell
You’ll be the main point of contact for our clients from the moment they book – calmly guiding them through the process, answering their questions, and helping shape their plans within the structure of our tried-and-tested LMID experience.
You’ll know where every van is going, what every Event Manager needs, how every client is getting their logo printed, and whether the machine needs one or two 13-amp sockets. You’ll problem-solve when plans change and support the build of internal systems to help us manage it all at scale.
This is a behind-the-scenes role, but one that makes everything else possible.
Key Responsibilities:
- Act as the main contact for clients once they have confirmed their booking, answering all their questions and gathering all key details
- Manage event planning and logistics - who’s going where, when, with what, and how they’re getting in
- Own all aspects of client comms - including branding, access, parking, H&S, power requirements, delivery timing and more
- Support clients in submitting their health & safety docs - signposting where needed, and becoming an expert in how our machines work
- Keep our internal planning systems up-to-date, so our Event Managers have exactly what they need via their EM App
- Be a key contact for our onsite Event Managers - providing clear info, supporting their problem solving, and (where needed) acting as an out-of-hours support
- Collaborate with our People and Production teams to ensure everything is joined up pre-event
- Contribute to system improvements - helping us streamline how we manage high volumes with clarity and ease
What You’ll Need
- Experience working in or around events , with a strong understanding of how things work behind the scenes
- Confidence working with corporate clients - this isn’t your average party brief
- Strong organisational skills, attention to detail, and a love of making chaos make sense
- The ability to stay calm under pressure and think on your feet
- Experience with internal systems (we’ll train you on ours) and confidence using Adobe InDesign, Photoshop and Illustrator
- A proactive, problem-solving mindset - someone who spots gaps before they become issues
- A people-first approach - you’re supporting both our clients and our onsite team, and you need to make them both feel like they’re in safe hands
Why You’ll Love Working Here
- A genuinely interesting role with variety, ownership and creative energy
- A chance to be part of a creative, fun team that’s all about delivering amazing events
- A fun, supportive team that takes our work seriously - but not ourselves
- 25 days holiday + bank holidays (plus extra for length of service)
- A working pattern that includes 4 days in the office (1 of which can be a flexi-day) and 1 day from home
- No dress code! Want to wear shorts or a summer dress? Sure. Suit? That’s ok too.
- Regular social events and activities as a team – we are a small company and culture is important to us. From go karting, to rock climbing, and beyond!
- A front-row seat in a company doing big things with bubbles, branding and a whole lot of delicious
To Apply
Send us your CV and, if you fancy, tell us your favourite event moment, or maybe what your dream Lick Me I’m Delicious invention would be. We like people with ideas.
Client Support Officer
Posted 1 day ago
Job Viewed
Job Description
We're looking for a reliable and proactive Client Support Officer to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.
You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.
Key Responsibilities for the Client Support Officer:
- Respond to inbound phone calls and email enquiries in a timely and professional manner
- Provide accurate information and assistance to clients, escalating issues where necessary
- Process client payments over the phone
- Set up new user accounts and maintain accurate client records
- Monitor and troubleshoot issues with devices such as SIMs when needed
- Perform data entry and general admin tasks
- Support internal teams with day-to-day operations
- Help maintain organised systems and ensure smooth office processes
Key skills for the Client Support Officer:
- Experience in a similar office-based admin or customer service role
- Strong communication skills, both written and verbal
- High attention to detail and good time management
- Confident using Microsoft Office and open to learning new systems
- Self-motivated and comfortable working independently
- Friendly, professional, and solution-focused attitude
- A team player who's willing to assist where needed
Own transport is essential due to limited public transport access to the office
Client Support Administrator
Posted 1 day ago
Job Viewed
Job Description
Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
(Apply online only)
25-26K per annum.
General Description:
To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.
This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.
Key Responsibilities:
Operational Management
- Input jobs into the company workflow management system
- Update job workflows on the management system
- Book appointments with residents
- Schedule appointments for engineers including re-scheduling appointments for priority jobs
- Daily uploading of Asbestos Reports onto works orders on our scheduling system.
- Basic understanding and interpretation of engineers technical notes.
- Updating spreadsheets, overdue reports and client portals
- Arrange parking for engineers (when required)
- To deliver excellent customer service
- To undertake any training provided by the company
- To fully participate with performance improvement programmes, including appraisals
- To liaise with office staff and supervisors to assist in the resolving of queries
- To support any business change for the benefit of the company
- Adhere to any KPI's set by the company
- Any ad-hoc duties as reasonably instructed by your line manager or directors
Client Support Administrator
Posted 1 day ago
Job Viewed
Job Description
Client Administrator
Sittingbourne
28,000
We are recruiting on behalf of our client, a leading company in the cosmetic ingredients sector, for a dependable and detail-oriented Client Administrator to join their team. This is an excellent opportunity for someone with strong organisational skills and a proactive mindset, looking to support client relationships and ensure smooth administrative operations.
Key Responsibilities:
- Act as the first point of contact for client enquiries via phone, email, and online platforms
- Maintain and update client records accurately within internal systems
- Support the order process, including handling returns and account updates
- Liaise with internal departments to ensure client needs are met promptly
- Provide general administrative support to the wider team as required
The ideal candidate will be:
- Highly organised and detail-focused
- Strong in communication and client service skills
- Proficient in Microsoft Office and confident with IT systems
- Able to manage multiple tasks with accuracy and efficiency
If you are looking to take the next step in your career and thrive in a client-focused administrative role, please apply now with your up-to-date CV!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
German Client Support Administrator
Posted 1 day ago
Job Viewed
Job Description
Role: German Client Support Administrator
Location: Remote, with occasional travel to Switzerland
Hours: Full time
Pay: 30,000 - 35,000
An excellent opportunity has arisen for a German Client Support Administrator to join one of our longstanding clients, a specialist professional services organisation, working remotely as part of a small and dynamic international team.
Benefits:
- Work from home with occasional travel to Switzerland
- Commitment to your career progression
- Join a close-knit and multicultural team
- Be part of a client-focused, high-performing business
The Requirements:
- Fluent in English and German; French is a plus
- A university degree or equivalent in business, legal, or STEM fields
- 5-7 years of experience in financial services or a similar professional environment
- Strong client service orientation and attention to detail
- Excellent communication and interpersonal skills
- Independent, solution-oriented, and able to manage a diverse workload
- Proficient in MS Word, Excel, PowerPoint, and relevant IT tools
The Role:
- Provide administrative support across Trading, Sales, Management, and IT
- Manage client files and correspondence, including account opening and payment processes
- Respond to client queries and assist with cross-departmental coordination
- Support compliance-related activities, including KYC and document management
- Assist with internal projects and contribute to company-wide initiatives
- Ensure high standards of service in a fast-paced, front-office environment
If you're keen to join an exceptional team who value service excellence and international collaboration, then please apply to this German Client Support Administrator role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .
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German Client Support Administrator
Posted 4 days ago
Job Viewed
Job Description
Role: German Client Support Administrator
Location: Remote, with occasional travel to Switzerland
Hours: Full time
Pay: 30,000 - 35,000
An excellent opportunity has arisen for a German Client Support Administrator to join one of our longstanding clients, a specialist professional services organisation, working remotely as part of a small and dynamic international team.
Benefits:
- Work from home with occasional travel to Switzerland
- Commitment to your career progression
- Join a close-knit and multicultural team
- Be part of a client-focused, high-performing business
The Requirements:
- Fluent in English and German; French is a plus
- A university degree or equivalent in business, legal, or STEM fields
- 5-7 years of experience in financial services or a similar professional environment
- Strong client service orientation and attention to detail
- Excellent communication and interpersonal skills
- Independent, solution-oriented, and able to manage a diverse workload
- Proficient in MS Word, Excel, PowerPoint, and relevant IT tools
The Role:
- Provide administrative support across Trading, Sales, Management, and IT
- Manage client files and correspondence, including account opening and payment processes
- Respond to client queries and assist with cross-departmental coordination
- Support compliance-related activities, including KYC and document management
- Assist with internal projects and contribute to company-wide initiatives
- Ensure high standards of service in a fast-paced, front-office environment
If you're keen to join an exceptional team who value service excellence and international collaboration, then please apply to this German Client Support Administrator role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .
Client Support (German Speaking)
Posted 7 days ago
Job Viewed
Job Description
*Start Date September*
We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job functions:
-Speaking to clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great
Client Support (German Speaking)
Posted 7 days ago
Job Viewed
Job Description
*Start Date September*
We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job functions:
-Speaking to clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great