1,037 Client Experience jobs in the United Kingdom

Job Title: Client Experience Specialist

Location: Hybrid, 3 days in office in Wrexham

Remuneration: £27,000 to £31,000 DOE

Contract Details: Permanent

Responsibilities:

- Become the go-to expert on our client’s journey, understanding the clients organisation’s history, methodology, systems, and products to provide top-notch support.

- Guide clients in leveraging our products and services, ensuring they receive clear, proactive support through both verbal and written communication.

- Collect and relay client feedback to relevant teams to drive improvements, reduce churn, and boost product adoption.

- Create and maintain high-quality educational resources and evergreen content to facilitate seamless product adoption and ongoing client engagement.

- Deliver engaging digital demonstrations and contribute to automating product walkthroughs to enhance usability.

- Resolve client queries efficiently via the Help Centre, case management, phone, or video calls, adopting a solution-focused approach.

- Identify client needs proactively and introduce relevant product features and services to enhance their experience and drive value.

- Maintain consistent communication with clients and collaborate with internal teams for timely issue resolution and continuous service improvement.

- Conduct regular check-ins with client accounts, identify upselling opportunities, and strengthen long-term relationships.

- Recognise growth opportunities within the client base, working closely with the Client Outcomes team to foster community growth.

- Stay updated on industry trends to provide clients with valuable guidance that supports their success.

- Ensure all client data is handled with the utmost confidentiality and compliance.

Skills / Traits:

- Self-motivated and organised, thriving in a fast-paced environment.

- Warm, confident communicator with a knack for building strong client relationships.

- Influential and adept at demonstrating products digitally to drive engagement and adoption.

- Strong market awareness and understanding of customer behaviours.

- Collaborative team player with a passion for problem-solving.

- Technologically savvy, proficient in Microsoft Suite, including Excel and PowerPoint.

- Commercially aware, skilled at identifying client needs and providing tailored solutions.

Benefits:

- Annual leave of 25–30 days based on length of service.

- Sports and fitness allowance.

- Private Health Insurance after 3 months.

- Pension scheme after 3 months (5% company contribution and 5% employee contribution).

- Life insurance (4 times salary) after 3 months.

- Flexi-time working arrangements.

- Free car parking and complimentary lunches.

Join us in making a difference! If you are passionate about creating exceptional client experiences and are ready to take on a rewarding challenge, we want to hear from you! Apply now to become our next Client Experience Specialist!

The Client Experience Lead will be responsible for leading, scaling, and inspiring our Account Management function to deliver world-class service and measurable value to our clients. This individual will ensure that every client experiences exceptional service quality, seamless mobilisation, and ongoing success through our solutions. Combining strategic leadership with hands-on commercial accountability, the role will focus on nurturing client relationships, driving revenue growth through upselling and cross-selling, and identifying innovative partnership opportunities. As a senior leader, the Lead of Client Services will play a pivotal role in client satisfaction, retention, and long-term revenue expansion across the portfolio.

• Team Leadership: Lead, coach, and develop the Account Management team to achieve ambitious performance goals. Establish clear KPIs, promote the sharing of best practices, and cultivate a culture of collaboration, accountability, and continuous improvement. Champion professional growth through regular training, feedback, and structured career progression.
• Client Mobilisation: Oversee and refine the onboarding and mobilisation process for all new clients, ensuring an efficient, transparent, and engaging experience from contract to delivery. Coordinate across departments to guarantee that operational, technical, and commercial elements align for a successful launch.
• Client Success & Growth: Serve as the senior point of contact for key accounts, managing high-level relationships and ensuring client satisfaction at every stage. Anticipate challenges, proactively resolve escalations, and work closely with clients to maximise the value and impact of our solutions.
• Revenue Generation: Drive commercial growth within existing accounts through targeted upselling and cross-selling initiatives. Partner with clients to identify opportunities for additional services, joint ventures, and new collaborative programs that strengthen long-term relationships and increase profitability.
• Operational Excellence: Develop and implement scalable processes, tools, and reporting frameworks to enhance consistency, responsiveness, and service quality. Work closely with internal teams to streamline communication, standardise workflows, and improve client touchpoints.
• Strategic Insight: Capture and analyse client feedback, usage data, and engagement trends to identify risks and opportunities. Provide actionable insights to inform product innovation, strategic planning, and organisational growth.
• Reporting & Accountability: Monitor and report on performance metrics, including client retention, satisfaction, and revenue expansion. Present regular updates to the senior leadership team, highlighting successes, risks, and recommendations for improvement.

The post holder will be part of an on-call rota during the academic term to respond to urgent issues as they arise. They will act as a point of escalation for colleagues, ensuring that matters are managed promptly and effectively, and that appropriate action is taken to minimise disruption to students, staff, and operations. It is also expected, in the case of serious problems, that the post holder responds outside of their on-call rota pattern.

Requirements

Skills & Experience

• Demonstrated experience leading client services, account management, or customer success teams within a fast-paced, service-oriented environment.
• Proven ability to drive commercial growth through structured upselling, cross-selling, and client engagement strategies.
• Strong track record in managing complex client mobilisation and onboarding projects from initiation to steady-state.
• Exceptional leadership and communication skills, with the ability to inspire teams and build trusted, long-term relationships at all levels.
• Strategic, analytical, and client-centric mindset, balancing operational excellence with commercial performance.
• Highly organised, proactive, and adaptable, with strong problem-solving skills and a focus on delivering measurable results.

Benefits

• Base salary is based on experience, and performance bonuses are based on KPIs.
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development opportunities
• Unlimited book budget.
• Additional benefits such as a pension and 25 days' holiday also apply.

ABOUT VECTARE

Vectare is an award-winning transport consultancy and technology company, providing creative solutions to enhance the transport provision of educational establishments, corporate clients, and the public sector.

We’re a young company, founded in 2016, which means we’re innovative, agile, and a fun place to work. Our small team works to the highest standards, and we expect everyone to focus on delivering high-quality service and attention to detail. You’ll work closely with our Senior Management Team, and you’ll have much more access to and insight from these senior leaders than you would get in a larger business.

At Vectare , we strongly believe in valuing our staff, both as individuals and for the contributions they can make to all levels of the business. This means that we’ll treat you with respect, and we’ll expect you to extend that same respect to everybody you work with, at all levels of the business.

Feedback is an essential part of our culture, and as such, we need you to feel confident about sharing your opinions with senior management. This is crucial for our business growth.

We work closely with over 200+ independent schools around the United Kingdom, and we are seeking growth in both the domestic and International Markets. 

The Client Experience Lead will be responsible for leading, scaling, and inspiring our Account Management function to deliver world-class service and measurable value to our clients. This individual will ensure that every client experiences exceptional service quality, seamless mobilisation, and ongoing success through our solutions. Combining strategic leadership with hands-on commercial accountability, the role will focus on nurturing client relationships, driving revenue growth through upselling and cross-selling, and identifying innovative partnership opportunities. As a senior leader, the Head of Client Services will play a pivotal role in client satisfaction, retention, and long-term revenue expansion across the portfolio.

• Team Leadership: Lead, coach, and develop the Account Management team to achieve ambitious performance goals. Establish clear KPIs, promote the sharing of best practices, and cultivate a culture of collaboration, accountability, and continuous improvement. Champion professional growth through regular training, feedback, and structured career progression.
• Client Mobilisation: Oversee and refine the onboarding and mobilisation process for all new clients, ensuring an efficient, transparent, and engaging experience from contract to delivery. Coordinate across departments to guarantee that operational, technical, and commercial elements align for a successful launch.
• Client Success & Growth: Serve as the senior point of contact for key accounts, managing high-level relationships and ensuring client satisfaction at every stage. Anticipate challenges, proactively resolve escalations, and work closely with clients to maximise the value and impact of our solutions.
• Revenue Generation: Drive commercial growth within existing accounts through targeted upselling and cross-selling initiatives. Partner with clients to identify opportunities for additional services, joint ventures, and new collaborative programs that strengthen long-term relationships and increase profitability.
• Operational Excellence: Develop and implement scalable processes, tools, and reporting frameworks to enhance consistency, responsiveness, and service quality. Work closely with internal teams to streamline communication, standardise workflows, and improve client touchpoints.
• Strategic Insight: Capture and analyse client feedback, usage data, and engagement trends to identify risks and opportunities. Provide actionable insights to inform product innovation, strategic planning, and organisational growth.
• Reporting & Accountability: Monitor and report on performance metrics, including client retention, satisfaction, and revenue expansion. Present regular updates to the senior leadership team, highlighting successes, risks, and recommendations for improvement.

The post holder will be part of an on-call rota during the academic term to respond to urgent issues as they arise. They will act as a point of escalation for colleagues, ensuring that matters are managed promptly and effectively, and that appropriate action is taken to minimise disruption to students, staff, and operations. It is also expected, in the case of serious problems, that the post holder responds outside of their on-call rota pattern.

Requirements

Skills & Experience

• Demonstrated experience leading client services, account management, or customer success teams within a fast-paced, service-oriented environment.
• Proven ability to drive commercial growth through structured upselling, cross-selling, and client engagement strategies.
• Strong track record in managing complex client mobilisation and onboarding projects from initiation to steady-state.
• Exceptional leadership and communication skills, with the ability to inspire teams and build trusted, long-term relationships at all levels.
• Strategic, analytical, and client-centric mindset, balancing operational excellence with commercial performance.
• Highly organised, proactive, and adaptable, with strong problem-solving skills and a focus on delivering measurable results.

Benefits

• Base salary is based on experience, and performance bonuses are based on KPIs.
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development opportunities
• Unlimited book budget.
• Additional benefits such as a pension and 25 days' holiday also apply.

ABOUT VECTARE

Vectare is an award-winning transport consultancy and technology company, providing creative solutions to enhance the transport provision of educational establishments, corporate clients, and the public sector.

We’re a young company, founded in 2016, which means we’re innovative, agile, and a fun place to work. Our small team works to the highest standards, and we expect everyone to focus on delivering high-quality service and attention to detail. You’ll work closely with our Senior Management Team, and you’ll have much more access to and insight from these senior leaders than you would get in a larger business.

At Vectare , we strongly believe in valuing our staff, both as individuals and for the contributions they can make to all levels of the business. This means that we’ll treat you with respect, and we’ll expect you to extend that same respect to everybody you work with, at all levels of the business.

Feedback is an essential part of our culture, and as such, we need you to feel confident about sharing your opinions with senior management. This is crucial for our business growth.

We work closely with over 200+ independent schools around the United Kingdom, and we are seeking growth in both the domestic and International Markets. 

Client Experience/Leadership Trainer –Automotive (JLR)

Location: Leamington Spa Salary: up to £40,000 + car

Are you passionate about creating exceptional learning experiences? Do you have a flair for engaging people and inspiring growth?

We are looking for an inspiring Learning & Development facilitator to lead our client facing roles through their bespoke learning journeys. As a brand ambassador, you will champion our distinct House of Brands and create unforgettable learning experiences for our retailer colleagues.

What You’ll Be Doing

• Deliver high-quality training, specialising in Leadership (face-to-face and virtual)
• Maintain and update delivery materials
• Support reporting requirements
• Assist with delegate queries and promote courses
• Add value through innovative ideas and continuous improvement initiatives
• Contribute to Client Experience ‘Of The Year’ competitions
• Prepare and manage training resources, activities, and administration tasks

What We’re Looking For

• Proven experience in training delivery within leadership (desirable)
• Excellent interpersonal and communication skills
• Strong attention to detail with the ability to self-manage effectively
• Agile, creative, and proactive approach to meeting client needs
• Leadership experience within an Automotive or luxury brand environment (desirable)

Why Join?

As a key member of the JLR Client Experience Academy delivery team, you will be part of the driving force behind our retailers’ success. Your contributions will shape the future of modern luxury, helping steer operational excellence across JLR’s retailer network. Come, be a proud creator of the exceptional.

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. NScale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an NScaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future

About the Role

We are seeking a Vice President, Client Experience to lead Nscale’s Technical Presales and GTM organization, spanning both direct technical sales and technical partnerships. This executive will rapidly scale the Technical GTM team, establish the technical client buying journey with Product and Engineering, and own the product feedback loop, ensuring client needs shape our roadmap.

What You’ll be Doing

• Build and scale a global Technical GTM team across presales, direct sales, and partnerships.
• Define and manage the technical client buying journey, from evaluation through adoption.
• Serve as executive Tech sponsor for key client engagements, ensuring success and trust.
• Lead technical partnership engagements with Enterprise and AI Native clients
• Own product feedback loops, channeling direct client insights to Product and Engineering.
• Drive technical enablement, assets, and playbooks for consistent execution

About You (Skills / Qualifications)

• 15+ years in technical presales, solutions engineering, or technical GTM leadership (cloud, infrastructure, or AI preferred).
• Proven ability to scale global technical GTM teams in high-growth environments.
• Strong technical expertise in GPUs, cloud, and AI/ML workloads.
• Executive presence with ability to engage at both technical and business levels.
• Track record of building trusted client and partner relationships.

What We Can Offer You

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

• Highly competitive package (base + equity) with reviews every 12 months .

• Perform a comprehensive range of advanced aesthetic treatments, including facials, peels, microdermabrasion, laser therapies, and other specialized procedures with precision and care.
• Conduct thorough client consultations, assessing skin conditions and needs to recommend personalized treatment plans and homecare regimens.
• Educate clients on the benefits and procedures of various treatments, ensuring their comfort and understanding throughout the process.
• Maintain meticulous client records, tracking treatments, progress, and any adverse reactions.
• Stay current with the latest advancements, techniques, and product innovations in the beauty and wellness industry.
• Lead and mentor junior aesthetician staff, providing guidance on treatment protocols, client communication, and professional development.
• Contribute to the development and refinement of treatment menus and service offerings.
• Assist with inventory management of skincare products and treatment supplies, ensuring adequate stock levels and product quality.
• Uphold the highest standards of hygiene, sanitation, and safety in the treatment rooms and clinic environment.
• Build and maintain strong, long-lasting relationships with clients, fostering loyalty and encouraging repeat business.
• Contribute to the overall client experience, ensuring a welcoming, relaxing, and professional atmosphere.
• Assist with retail sales of skincare products, providing expert advice and recommendations.

• Recognized qualifications in Beauty Therapy (e.g., NVQ Level 3/4, ITEC, CIDESCO) with specialized certifications in advanced aesthetic procedures.
• Minimum of 5 years of experience as a practicing Aesthetician, with at least 1-2 years in a lead or supervisory capacity.
• Expertise in performing a wide array of non-invasive aesthetic treatments and familiarity with relevant equipment.
• In-depth knowledge of skin physiology, conditions, and product ingredients.
• Excellent communication, interpersonal, and customer service skills, with a genuine passion for client well-being.
• Strong organizational and time management abilities, with the capacity to manage multiple clients and tasks efficiently.
• Demonstrated ability to lead, inspire, and guide a team.
• Professional and polished presentation, with a commitment to maintaining high ethical standards.
• Proficiency in maintaining accurate client records and performing administrative tasks.
• A proactive approach to learning and professional development within the beauty industry.

• NVQ Level 3 or equivalent in Beauty Therapy or a related field.
• A minimum of 5 years of hands-on experience as an Aesthetician, with a proven track record in client consultation and care.
• Extensive knowledge of skincare ingredients, product formulations, and common dermatological concerns.
• Experience with virtual consultations and online client management systems.
• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and empathetically.
• Proficiency in video conferencing tools (e.g., Zoom, Teams) and CRM software.
• A proactive and results-oriented approach to client engagement and service delivery.
• Ability to work autonomously and manage time effectively in a remote setting.
• Passion for continuous learning and staying abreast of industry trends.

• Perform a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, laser treatments, and skin analysis.
• Lead, train, and mentor a team of aestheticians, ensuring consistent service quality and adherence to protocols.
• Manage clinic scheduling, appointment bookings, and client flow to maximise efficiency and client satisfaction.
• Conduct client consultations, providing personalised recommendations and treatment plans tailored to individual needs and goals.
• Oversee inventory management for skincare products and treatment supplies, ensuring adequate stock levels and managing ordering.
• Maintain meticulous client records, ensuring confidentiality and accuracy in line with industry regulations.
• Uphold the highest standards of hygiene, sanitation, and safety within the clinic environment.
• Drive client retention and loyalty through exceptional service, follow-up care, and proactive communication.
• Contribute to the development and implementation of new treatments and service offerings.
• Handle client inquiries, feedback, and concerns professionally and empathetically, resolving issues effectively.
• Assist in marketing initiatives and client engagement activities to promote the clinic's services.

• NVQ Level 3 or 4 in Beauty Therapy or equivalent recognised qualification.
• Extensive experience as a practising aesthetician with a comprehensive understanding of various skincare technologies and ingredients.
• Proven experience in a leadership or supervisory role within a salon or clinic setting.
• Exceptional client service skills, with a passion for creating positive and memorable experiences.
• Strong communication, interpersonal, and client-management abilities.
• Knowledge of relevant health and safety regulations and best practices.
• Ability to work effectively within a team and manage staff performance.
• A proactive and results-oriented approach to client satisfaction and business growth.
• Proficiency in using clinic management software and basic computer applications.
• A genuine interest in the beauty and wellness industry, with a commitment to continuous professional development.
• Must be able to work on-site at our Sunderland, Tyne and Wear, UK clinic.

• Perform a comprehensive range of advanced aesthetic treatments including facials, microdermabrasion, chemical peels, and laser therapies, adhering to the highest professional standards.
• Develop and implement personalized treatment plans for clients, considering their individual skin concerns and long-term goals.
• Provide expert consultations, educating clients on skincare, product recommendations, and at-home care routines.
• Lead and mentor a team of junior aestheticians, providing ongoing training, performance feedback, and fostering a collaborative environment.
• Manage appointment scheduling, client records, and inventory of treatment supplies, ensuring efficient clinic operations.
• Actively contribute to client retention strategies and actively seek opportunities to upsell services and products.
• Ensure all treatment areas are impeccably clean, organised, and compliant with health and safety regulations.
• Uphold the clinic's reputation for excellence by providing a consistently outstanding and personalised client experience from initial contact to post-treatment follow-up.
• Collaborate with the clinic management to identify new service offerings and treatment innovations.
• Stay abreast of the latest industry trends, techniques, and technologies in the beauty and wellness sector.

• Minimum of 5 years of experience as a qualified Aesthetician, with a strong portfolio of advanced treatments.
• NVQ Level 3 or equivalent qualification in Beauty Therapy or related field is essential.
• Proven experience in leading or supervising a team is highly desirable.
• Exceptional communication and interpersonal skills, with a natural ability to build rapport and trust with clients.
• A deep understanding of dermatological principles and skincare science.
• Proficiency in using clinic management software and standard office applications.
• A genuine passion for the beauty and wellness industry and a commitment to continuous professional development.
• Ability to work flexibly, including some weekends and evenings, to meet client needs.
• A proactive and problem-solving attitude, with meticulous attention to detail.