1847 Client Relations Manager jobs in Birmingham

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

Customer Service
Location: Birmingham
Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 20/10/2025
Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)
Training: Full-time, 100% attendance required for the first 6 weeks

Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.

We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations

You'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.

Shift Patterns
We offer a variety of shift options to suit different lifestyles.

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time and may include evenings.

Full Training & Career Progression
You'll receive comprehensive training and ongoing support. Within six months, you'll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.

Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)

Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Are you ready to make a difference in customer service? At Finning (UK) Ltd , we are on the lookout for a passionate Customer Service Controller to elevate our customer experience to new heights! As part of Finning Power Rental , the leading provider of temporary and emergency power solutions in the U.K. and Ireland, you will play a crucial role in optimizing resources to meet our customers' needs efficiently.

As a Customer Service Controller, you will:

• Lead the Service Engineering Team: Understand and respond to customer requests, assess priorities, and identify actions with agreed timelines.
• Support Fleet Availability: Ensure timely inspections, repairs, and maintenance while keeping all data up-to-date.
• Maximize Engineer Productivity: Plan jobs effectively and allocate resources to meet customer needs.
• Manage Job Progress: Oversee every stage of job execution to ensure smooth operations.
• Drive Best Practices: Implement 5-star contamination control practices through audits.
• Foster Customer Relationships: Liaise with customers to ensure mutual satisfaction.
• Accurate Work Orders: Open and close work orders to maximize billing accuracy.
• Identify Opportunities: Address safety reworks and maintenance alongside repairs.
• Data Management: Timely upload of internal drives with accurate job and fleet information.
• Engage Employees: Drive team engagement in line with business targets.
• Ensure Safety: Implement procedural changes to maintain site security and health & safety standards.

To thrive in this role, you should possess:

• Customer Service Skills: Ability to develop strong customer relations.
• Planning and Organization Skills: Excellent attention to detail.
• Interpersonal Skills: Strong influencing and negotiation abilities.
• IT Proficiency: Familiarity with Excel, Teams, and Outlook is essential.
• Team Spirit: A collaborative mindset and a champion for health & safety.

Ideal candidates will have:

• Knowledge of diesel generator products and engine/fuel control systems.
• Experience with M3/INFOR systems (training will be provided).
• Understanding of parts identification and ordering processes.
• Familiarity with warranty and commissioning processes.

As a valued member of our team, you will enjoy:

• A competitive salary and annual bonus.
• 25 days of annual leave plus bank holidays (with the option to purchase an additional 5 days).
• A laptop and phone to support your work.
• Generous rewards, life insurance, and healthcare benefits (medical, optical, dental, and more).
• Enhanced maternity and paternity packages, along with family-friendly policies.
• Flexible working options and support from a dedicated team of Mental Health First Aiders.
• Opportunities to give back through our “Give As You Earn” program.
• Recognition awards for length of service and outstanding contributions.

If you’re excited to join an industry-leading organization and make a real impact, we encourage you to apply online today!

At Finning, we celebrate diversity and are committed to creating an inclusive environment for all. We welcome applicants from all backgrounds and identities, and we do not discriminate based on gender identity, race, religion, age, sexual orientation, or disabilities. We are also proud to be a forces-friendly employer, supporting those who have served in the armed forces.

Are you ready to make a difference in the world of customer service? At Finning Power Rental, we are on the lookout for a passionate Customer Service Controller to elevate our customer experience and optimize our resources. As a leader in temporary and emergency power solutions across the U.K. and Ireland, we pride ourselves on being the largest global dealer of Cat® products and services.

As a Customer Service Controller, you will:

• Lead the Service Engineering Team: Understand and respond to customer requests, assess priorities, and identify actions with agreed timelines.
• Ensure Fleet Availability: Adhere to processes for inspections, repairs, and maintenance, keeping all data up-to-date.
• Maximize Engineer Productivity: Plan jobs effectively and allocate resources to meet customer needs.
• Manage Job Progress: Oversee every stage of job completion to ensure satisfaction.
• Drive Best Practices: Implement 5-star contamination control through audits and operational excellence.
• Communicate Effectively: Liaise with customers to ensure mutual benefits and resolve issues promptly.
• Maintain Accurate Work Orders: Open and close work orders to maximize billing accuracy.
• Identify Opportunities: Address safety reworks and keep systems updated with accurate job and fleet information.
• Engage Employees: Foster a consistent approach within the team, using engagement surveys as a guide.
• Ensure Safety: Implement procedural changes to maintain site security and promote safe practices.

• Customer Service Skills: Ability to build strong relationships with clients.
• Planning and Organization: Excellent skills to manage multiple tasks efficiently.
• Attention to Detail: A keen eye for accuracy in all aspects of work.
• Interpersonal Skills: Strong communication and negotiation abilities.
• IT Proficiency: Familiarity with Excel, Teams, and Outlook is essential.
• Team Player: Works well in a collaborative environment.
• Health & Safety Champion: Commitment to promoting safe practices.

• Understanding of diesel generator products and engine/fuel control systems.
• Familiarity with M3/INFOR systems (training provided).
• Parts identification and ordering through SIS/manuals and part.cat.com.
• Knowledge of warranty processes and commissioning.

As a valued member of our team, you will enjoy:

• A competitive salary and annual bonus.
• 25 days of annual leave plus bank holidays (with the option to purchase an additional 5 days).
• A laptop and phone to support your work.
• Generous reward schemes, life insurance, and healthcare benefits (medical, optical, dental, and more).
• Enhanced maternity and paternity packages, along with family-friendly policies.
• Flexible working options and support from a dedicated team of Mental Health First Aiders.
• Opportunities to support your charity of choice through “Give As You Earn” and recognition awards for length of service.

If you’re excited about being part of an industry-leading organization that values diversity and inclusion, we want to hear from you! At Finning, we are committed to creating a welcoming environment for all individuals. We encourage applicants from all backgrounds and identities to apply.

Let’s work together to achieve great things!

Customer Service Administrator

Lye

Temp to Perm

Monday to Thursday (occasionally required to work Fridays)

40 hours per week

£12.21 per hour (salary will be reviewed after the temporary period)

We are currently seeking a proactive and detail-oriented Customer Service Administrator to join our client in Lye. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and is looking for a long-term role with the potential to become permanent.

Job duties:

• Respond promptly and professionally to customer enquiries via telephone and email
• Accurately input customer orders into the internal system
• Keep customers informed on the status of their orders
• Provide customers with proof of delivery when required
• Carry out general administrative tasks to support the wider team

Personal specification:

• Previous experience in a customer service or administrative role is desirable, but not essential
• Excellent communication skills, both verbal and written
• Strong attention to detail and high level of accuracy in data entry
• Proficient in Microsoft Office and comfortable using computer systems
• Ability to manage time effectively and prioritise tasks

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful

SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Advisor on a permanent basis.

Salary: £25,000-£27,000
Working pattern: full time Monday to Friday, site based

Responsibilities will include:

- Answering Switchboard overflow
- Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public
- Dealing with all email enquiries
- Processing internet orders using Sage and our in-house systems
- Processing email orders using in house system
- Filing all paperwork on to our archive system
- Processing sample requests and internal picks
- Booking in deliveries for customers who require it
- Preparing quotes in Sage and in-house systems
- Providing information on part numbers etc. and some basic technical details
- Setting up customers for online ordering
- Promotions and mailshots for customers in designated areas
- Dealing with the carriers, chasing deliveries and obtaining POD's
- Maintain customer database to keeping contact details updated
- Overseeing forward orders, call offs and projects for your customers
- Monitoring customer's orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts
- Working with other departments to ensure excellent efficient service from initial enquiry to despatch and after care service
- Entry of all debit notes, both emailed and posted, on to our in-house system
- Monitoring Returns email inbox and ensuring all queries are dealt with promptly
- Running credits from our in-house system and Sage
- Scanning debits and corresponding paperwork on to our archive system
- Deal with all incoming debit queries (via telephone and email) both internal and external
- Liaising with carriers and Quality department in organising collection of faulty goods
- Liaising with External Sales team on stock cleanse debits and compensating orders
- Liaise with External Sales team to resolve aged debit queries
- Investigating price queries with Customer Service, and the Commercial team
- Co-ordination of faulty returns and liaising with Quality departments on fault testing
- Dealing with POD requests from carriers
- Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
- Regularly chase all outstanding returns/queries by phone and email
- Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve
- Scanning and validating documents on to our archive system
- Cover for the Bespoke Product Team in the creation and completion of works orders to rework a product
- Any other ad-hoc office administrator/customer service duties as and when required to support the wider team

SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Administrator on a permanent basis.

Salary: £26,000-£27,000
Working pattern: full time Monday to Friday, site based

Responsibilities will include:

- Providing comprehensive administrative support, coordinating with various departments
throughout the organization
- Generating and analysing reports to identify trends and proactively address potential issues
and compiling statistical data for board meetings
- Monitoring marketing board stock levels, back orders, raising works orders when required
and provide regular updates to the relevant departments
- Coordinating and scheduling deliveries with key customers
- Liaise with the warehouse to investigate delivery incidents, identify issues, analyse trends,
collate information to report findings to senior team
- Coordinate goods collections with external carriers, collaborate with internal teams,
monitor carrier performance, and produce data-driven reports to support the improvement
of collections
- Handling the processing of replacement orders through SAGE and internal systems
- Monitoring arranged collection data, such as failed collections and reoccurring issues
- Prepare and finalize the necessary courier customs documentation for Irish deliveries and
returns
- Oversee the allocation of all email inquiries from the admin inbox
- Managing daily delivery reports from carriers, liaising with carriers, Customer Service, and
the warehouse to resolve any delivery issues. Handling all claims and cross-checking carrier
invoices against the claims to ensure accuracy, in collaboration with the admin team
- Working collaboratively with the warehouse, upgrading/amending customer orders, running
reports and ensuring customer orders are despatched without issue
- Handling sample requests, processing marketing orders, and managing internal orders
across affiliated companies
- Analyse carrier performance data, identifying trends and root causes of failed deliveries,
such as address issues, weather delays, or logistic failures
- Coordinating with carriers, tracking deliveries, obtaining Proof of Deliveries (PODs), and
managing claims arising from any failed deliveries
- Scanning and verifying documents for upload to our archive system
- Providing support for house accounts
Job Description Template v.(phone number removed) Page | 2
- Update and manage HS Code information on the Government TSS portal to ensure seamless
deliveries to Northern Ireland
- Ensuring that NI declarations are submitted accurately and do not require any further
intervention
- Collaborate with other departments, including customer service, quality, and warehouse
support, to ensure smooth operations and customer satisfaction
- Work with various departments to troubleshoot and resolve operational challenges,
ensuring minimal disruption to customers
- Managing and replenishing stationery inventory
- Managing switchboard overflow and providing full reception support, including greeting and
checking in visitors, as well as handling incoming mail
- Perform any other administrative tasks as needed to support customer service and the
broader team

Role: Customer Service Advisor

Location: Halesowen (B62)

Salary: 26,740 per annum

About the Role:

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What you will be doing:

• Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
• Use My Policy systems to enter customer data to a high standard of accuracy.
• Validate and process new customer accounts assisting customers with any account related enquiries.
• Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
• To work collaboratively with your peer group and other colleagues sharing best practice.
• When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
• Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
• Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
• Contribute to an open and honest culture within teams through collaborative and supportive working.
• Support a culture of continuous improvement for Customer experience, and operating systems.
• Liaise with relevant stakeholders across the business to instigate and influence positive change.

What we're looking for:

• Strong Communicator
• Effective decision maker in a fast-paced environment
• Individuals who have a passion and commitment to providing quality Customer Service
• Team Player
• Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
• Pro-active and well organised
• Adaptable
• Computer literate and proficient in MS Office suite
• Accuracy and attention to detail
• A desire to develop own skill sets

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.