134 Client Service Associate jobs in Birmingham

Role Purpose

We are looking for a proactive and persuasive Customer Relations Officer Presales at Gedu to engage with potential customers, generate leads, create applications and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth.

Job Responsibilities:

• Looking for counsellors/advisors with overseas education background 
• Make outbound calls to potential customers to introduce and explain the companys products/services.
• Identify student needs and qualify leads for the sales team.
• Cross sell our other brands as may be applicable as per the students profile.
• Follow-up with the customers on calls/emails/WhatsApp diligently. 
• Schedule appointments and ensure a seamless handover of qualified leads.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with potential customers to maximize conversion opportunities.
• Meet daily/weekly/monthly call and lead qualification targets.
• Maintain a positive and professional attitude in customer interactions.

Essential Skills and Experience

• In depth experience in tele-calling, customer service, or pre-sales.
• Excellent verbal communication skills in English 
• Strong persuasion, negotiation, and relationship-building abilities.
• Ability to handle objections and maintain professionalism.
• Basic knowledge of MS Office and CRM tools.
• Target-driven, self-motivated, and result-oriented mindset.
• Overseas education counselling experience preferred.
• Document collection and creating university/college applications will be an added advantage. 

• Respond to inbound customer enquiries through the website, eBay, email, social media and incoming phone calls
• Liaising with the sales, operations and technical teams to provide customer issue resolution and forwarding enquiries where needed.
• Support the wider team with managing the sales process runs smoothly
• Support with the purchasing team with stock ordering, inventory control and managing suppliers
• Process and arrange supplier returns as and when required.

• Proven experience in a customer facing role, with exposure to dealing with enquiries on a website, social media as well as emails and phone calls
• Understanding/ experience with the automotive sector – can be employment or passion
• Proven track record of managing end to end customer enquiries and working as part of a wider team to manage the sales funnel
• Excellent IT skills, experience of Microsoft packages, CRM systems, website management tools and web chat

• Salary of up to £28,000
• Christmas shutdown
• 25 days holiday a year + BH
• Pension
• 0830 – 1700 office based

Title: Customer Support Lead

Location: Solihull (Hybrid - 3 days in the office)

Salary: up to 30,000 + benefits (Depending on experience)

Our client, an exciting Prop-tech business are looking Customer Support Lead ideally with a background in Estate agency / Letting agency.

You will report into the Customer Support Team manager and be involved in Driving productivity to hit team goals, reach KPI's and SLA's through collaboration and teamwork.

You will also deputise in the absence of the Manager (produce reports, attend meetings)

You will supervise ticket & call management within the framework provided by the Customer Support Manager, delivering to agreed SLAs.

You will act as a first point of contact for internal and customer escalations relating to Customer Support tickets.

Required skills / Experience:

• 3 years + customer service experience
• Experience of working in a Service Delivery environment
• Experience of leading people

Desirable skills:

• ITIL
• Background / knowledge of the Estate / Letting agency world

• Overseeing the day-to-day operations of the customer support team.
• Responding to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Investigating and resolving complex customer issues, escalating when necessary.
• Providing guidance and support to customer service representatives, fostering a collaborative and productive team environment.
• Developing and implementing customer support policies, procedures, and best practices.
• Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Identifying trends in customer inquiries and providing feedback to other departments to drive product and service improvements.
• Training new support agents and conducting ongoing training for the existing team.
• Managing customer feedback and ensuring it is used to enhance the customer experience.
• Handling customer complaints and difficult situations with patience and professionalism.
• Contributing to the creation and maintenance of a comprehensive knowledge base.
• Ensuring adherence to company service level agreements (SLAs).
• Proactively identifying opportunities to improve the customer journey.
• Maintaining accurate records of customer interactions and transactions.

• Proven experience in a customer service or support role, with at least 2 years in a lead or supervisory capacity.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using helpdesk software and CRM systems.
• Ability to manage and motivate a team.
• A customer-centric approach with a genuine desire to help.
• Strong organizational and time-management skills.
• Experience in the e-commerce industry is a plus.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education or certifications in customer service are an advantage.
• A positive attitude and a commitment to delivering outstanding service.