What Jobs are available for Client Service Associate in Birmingham?

Overview

Are you a Client Relations Manager who excels at delivering high quality events? Do you have the ability to develop long lasting client relationships? GES are currently recruiting for a Client Relations Manager to join our Client Relations team. You will deliver, to the highest level, GES services to the organiser on all allocated Events.

GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life! Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.

• Deliver allocated events across all venues around the UK and Europe to the GES standard on time and within budget.
• Provide a single point of contact for the client for all services and ensure client satisfaction is met, if not, exceeding expectations.
• Manage onsite resources during build & break of the event, liaising with division Site Managers and maintaining open communication with the client.
• Provide onsite presence during open hours of the event to maintain the single point of contact for the client.
• Respond to client requests in a timely manner in order to exceed client expectations and customer service levels, whilst managing expectations.
• Review the P&L on all allocated shows and accurately forecast all LOB`s final total revenues when requested.
• Identify any additional service opportunities on all allocated events and formulate a plan to acquire the additional work, presenting back to the Head of UK Account Management.

You will be an experienced Event/Account Manager with excellent knowledge of the Exhibition Industry. You will have good financial acumen, have excellent communication skills and be adept at creating lasting relationships.

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing.

This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

Job Title: Cloud Service Delivery, Associate Manager

Location: West Midlands (Birmingham)
Salary: Competitive
Career Level: CL8

Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO

You will be part of the Service Delivery Team who are responsible for the delivery of infrastructure and cloud services to our clients. Our team is based and operates out of our Birmingham UK Office.

If you’re looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

• Own the end-to-end service delivery ensuring SLA compliance to the client contract.
• Participate in developing and implementing strategies for integrating AI and automation into IT operations to enhance efficiency and performance.
• Work with all teams and people involved in delivery of the service including IT infrastructure, end-client, service management and service owners to ensure timely and efficient service delivery within the agreed cost model.
• Act as the primary escalation point for all service related issues.
• Manage vendor relationships and ensure third-party services align with business objectives.
• Be part of an on-call rota.

• Be the primary point of contact for your client(s) for all service delivery matters.
• Communicate service updates, changes, and incident resolutions to clients in a clear and timely manner.
• Build and maintain strong client relationships to enhance overall client satisfaction.

• Identify opportunities for service improvement and work with the end-client to implement.
• Analyse service performance metrics providing insights for continuous improvement and upsell opportunities.
• Lead and implement AI-driven monitoring tools to proactively identify and resolve system issues, ensuring optimal performance and uptime.
• Utilize AI and machine learning to predict, prevent, and manage incidents, reducing downtime and improving response times where possible.
• Define and track key performance indicators (KPIs) to measure the impact of AI Ops initiatives on operational efficiency and business outcomes.
• Drive continuous improvement by leveraging AI to identify areas for optimization and implementing solutions.
• Analyze large volumes of operational data to identify trends, anomalies, and opportunities for improvement using AI-powered tools.

• Maintain accurate records of service agreements, client communications, incident reports and operational runbooks.
• Produce service delivery performance reports to the agreed client schedule, highlighting key performance indicators such as SLA compliance, Availability and service improvements.

• Work effectively as part of the Service Delivery team ensuring alignment with our client’s and company goals and objectives.
• Develop your sharing knowledge and experience to develop learning and experience.
• Work closely with cross-functional teams, including IT, DevOps, and business units, to align AI Ops initiatives with organisational goals.
• Educate teams on AI Ops tools and methodologies, fostering a culture of innovation and adaptability.
• Develop organisational AI capabilities by identifying skill gaps, providing training, and fostering a culture of AI adoption and innovation across teams.

• Identify potential risks or issues in service delivery and work proactively to remove or mitigate where needed.

• Work with security and compliance and when needed supporting annual audits. Providing operational details aligned to the applicable regulatory requirements.

• Lead efforts to automate repetitive tasks and workflows, enabling teams to focus on higher-value activities.
• Evaluate, select, and implement AI Ops tools and platforms that align with the organization's needs and objectives.

• Experience in a Service Delivery and AI Operations in managing Infrastructure and Cloud services.
• Hands-on experience with AI Ops platforms, such as Dynatrace, ServiceNow AI Ops.
• Experience and knowledge of IT Managed Services frameworks and processes.
• A good technical background along with experience in managing technical teams, internal and external.
• Client Data Protection knowledge and awareness. Ideally with experience in managing and maintaining a Client Data Protection Plan, including security controls.
• Strong key stakeholder relationship skills.
• Eligibility for UK Government security clearance

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes:

• 25 days’ vacation per year
• Private medical insurance
• 3 extra days leave per year for charitable work of your choice

Flexibility and mobility are required to deliver this role. There may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Set yourself apart:

• You will have a culture of learning and completing relevant training and certifications.
• Experience in Agile Delivery, Project management, DevOps, FinOps.
• Know how to manage customer expectations with customer-facing experience.
• Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k,
• Experience with AI Ops tools, frameworks, and implementation strategies.
• Knowledge of AI-enabled automation and monitoring solutions.
• Awareness of Site Reliability Engineering principles and practices.

Birmingham

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

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Join Accenture to work at the heart of change. Visit us at .

L & C Consulting are now recruiting for a new, permanent Customer Service Lead / Account Manager for a Telford based organisation. This exciting new role requires some UK travel so you MUST have a valid UK drivers licence. A hybrid working pattern is available for the right person, but you MUST live within a commutable distance of their Telford offices.

The full time role comes with a good salary, great support and expenses and youll be representing one of the leading industry brands.

Duties Will Include

• Account Managing a number of key, corporate accounts
• Supporting Customer Services with phone, email and other communications
• Visiting and keeping in close contact with these accounts
• Look to develop all sales opportunities within these accounts
• Attend industry events
• Log, investigate and resolve all customer complaints
• Provide management with detailed daily, weekly and monthly reports / information / figures

To be considered for this excellent role in an award winning, successful business then you must have a background in account management / customer development & support.

Youll be well organised, have a flexible approach, be well presented and a hard working ethos.

The role will require occasional nights away so you must be ok with this.

The Telford site is accessible from Shrewsbury, Wolverhampton, Market Drayton, Perton, Shifnal etc

L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction.

We are seeking a proactive and organised Customer Service Coordinator to join our dynamic team. This role is ideal for someone with experience in scheduling appointments for field engineers and managing customer communications related to machine repairs and servicing.

Key Responsibilities:

• Handle incoming customer enquiries via phone and email in a professional and courteous manner
• Schedule and coordinate appointments for engineers to carry out machine repairs and maintenance
• Liaise with engineers to ensure availability and efficient route planning
• Maintain accurate records of service requests, appointments, and customer interactions
• Provide timely updates to customers regarding appointment status and engineer arrival times
• Work closely with internal teams to ensure parts and resources are available for scheduled jobs
• Resolve customer issues and escalate where necessary to ensure high levels of satisfaction

Requirements:

Proven experience in a customer service role, ideally within a technical or engineering environment

• Strong organisational and time management skills
• Excellent communication skills, both written and verbal
• Ability to work under pressure and manage multiple tasks simultaneously
• Familiarity with scheduling software or CRM systems is a plus
• A team player with a positive attitude and a commitment to delivering outstanding service

The Benefits:

• Competitive salary with annual bonus scheme.
• Bunzl 'Save as you Earn' Sharesave scheme – buy Bunzl shares at a discounted price.
• 28 days holiday per annum (including bank holidays) & holiday purchase scheme.
• Company sick pay scheme.
• Company personal pension plan with free x3 free life assurance scheme.
• Comprehensive training, career development and advancement opportunities.
• Complete range of high street discounts, discounted gym memberships, etc.
• One day's paid time off per annum to undertake voluntary work.

Equal Opportunities:

We are an equal opportunity employer and Disability Confident Committed and welcome applications from individuals of all backgrounds, experiences, and perspectives. If you require any accommodations or adjustments during the application process, please let us know.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee stock purchase plan
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Application question(s):

• What experience do you have managing customer queries and booking in services to attend them to resolve their query?

Work Location: In person