1095 Client Support Specialist jobs in Norwich

• Lead, coach, and mentor a team of customer service representatives to achieve performance goals.
• Monitor team performance metrics and provide regular feedback and training.
• Handle escalated customer inquiries and complex technical issues.
• Develop and implement strategies to improve customer satisfaction and retention.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Collaborate with other departments to resolve customer issues effectively.
• Identify trends in customer inquiries and provide insights for product/service improvements.
• Maintain accurate customer records and documentation.
• Contribute to the development and updating of support knowledge base articles.
• Assist with recruitment and onboarding of new team members.

• Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to understand and explain technical concepts.
• Experience with CRM systems and ticketing software.
• Ability to motivate and develop a team.
• Knowledge of customer service best practices.
• A proactive approach to identifying and resolving issues.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities in **Norwich**, Norfolk, UK.

• Provide advanced technical support and troubleshooting for our client's software and hardware products via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical issues, ensuring timely and effective solutions.
• Escalate critical issues to engineering or product teams, providing detailed documentation and clear problem descriptions.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
• Train and mentor junior support staff, sharing expertise and best practices.
• Identify recurring issues and contribute to product improvement by providing feedback to the development teams.
• Proactively monitor system performance and identify potential issues before they impact customers.
• Manage customer inquiries and provide timely updates on issue resolution status.
• Participate in the development and delivery of training materials for customers and internal teams.
• Contribute to the continuous improvement of support tools and processes.

• Proven experience as a Technical Support Engineer or in a similar role, with a strong focus on customer service.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience troubleshooting complex technical problems in a client-facing environment.
• Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely.
• Ability to work independently and manage time effectively in a remote work setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Certifications such as CompTIA A+, Network+, or specific vendor certifications are a plus.
• A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• A proactive attitude and a commitment to delivering exceptional customer support.

• Professionally answering and directing phone calls.
• Handling and resolving client enquiries efficiently.
• Onboarding new clients and ensuring a smooth transition.
• Managing incoming and outgoing post.
• Supporting the Client Care Team with various administrative duties.

• A supportive and collaborative work environment.
• Opportunities for career growth and professional development.
• Competitive salary and comprehensive benefits package.

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous experience in a customer service or administration role is advantageous.

Customer Service Administrator (Immediate start)
Contract Type: Contract

We are looking for a reliable and enthusiastic Customer Service Administrator to join our team on a part-time basis. This role is ideal for someone who enjoys working in a fast-paced environment and delivering excellent customer support.

Key Responsibilities:

• Responding to customer enquiries via phone and email
• Processing orders and maintaining accurate records
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Requirements:

• Strong communication and organisational skills
• Good attention to detail
• Confident using Microsoft Office
• Previous experience in customer service or administration is desirable

To apply or find out more, please get in touch.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? Our client is seeking a Customer Service team member to join its vibrant team.

Imagine working in a place where your contributions bring joy to thousands, and your professional growth is actively supported. Our client fosters a collaborative working environment, ensuring a healthy work-life balance. If you value being part of a business that genuinely cares about its people, this role could be the perfect fit for you.

As a Customer Service professional, you'll be the first point of contact for customers, ensuring their experience is seamless and positive. You'll be part of a fun, energetic team, dedicated to providing outstanding support and ensuring every interaction is handled with a "right first time" attitude.

As a Customer Service Executive, you will:

• Communicate with customers via email, live web chat, andinbound calls.
• Liaise directly with experience providers to confirm arrangements and communicate updates to customers promptly.
• Provide expert advice on the product range
• Prioritise and manage your workload efficiently in a busy office environment.
• Collaborate seamlessly with team members to achieve shared goals.

Our client is looking for a Customer Service Executive who has:

• An excellent, positive, and enthusiastic attitude towards customer service.
• A "right first time" mentality in all tasks.
• The ability to prioritise and multitask effectively in a fast-paced setting.
• The ability to be a strong team player and really thrives in a collaborative environment.

By applying for the Customer Support Executive position, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you, and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact; and if not, we will be keeping your details on file for any future vacancies.

Exact Sourcing is an equal opportunity employer.

Customer Service Administrator

Are you interested in joining an ever-growing creative industry? Are you friendly and customer-focused? If so, this could be a role suited to you!

The role:

• Our client is looking for a new team member to help them continue to provide their customers with excellent service.
• You’ll be the one of the customer service teams, point of contact for business owners. Our clients customers will be making purchases, and our client is there to support them every step of the way.
• Our client thrives from customer feedback to pilot new ideas, you’ll need to listen to our customers and understand from them how we can build a product base.
• You will be required to receive and direct incoming telephone calls and provide a range of administrative support to our clients sales and customer service teams.
• Ongoing training is provided from day 1 in order to help you understand our business and to support your professional development.
• Some compatible experience would be desirable, along with basic IT, written and verbal communication skills, however, character and enthusiasm are just as important, and as such this could be a first job opportunity for the right candidate.

Hours:

39 per week.

Monday – Thursday: 8.30am – 5.30pm

Friday: 8.30am – 4.30pm

What you will be doing:

• Great telephone skills
• Quote preparation abiity
• Manage customer agreements
• Attend contract reviews
• Assist with post sales customer service issues
• Administrative housekeeping

What we're looking for:

Customer service experience (we will consider all industries)

Passion for the customer journey and experience

Empathetic, with a friendly and caring nature

Adaptable to change

Receptive to feedback

Willingness to learn and develop

What you'll get in return:

• Basic salary of up to £26000 per annum
• Cycle to work scheme.
• Free daily parking.
• Anniversary rewards.
• Generous holiday allowance, not including bank holidays.
• We provide free breakfast and snacks (Our clients kitchen is always fully stocked).
• 25 days holiday plus qualifying statutory bank holidays.
• Accident and death insurance.
• Pension: The Company operates a combined contribution pension scheme available after 3 months of satisfactory service.

In addition, my client has a reputation for placing emphasis on continuous learning and have built an environment where they can make it possible every day! Internal growth is important to them and their goal is to guide every employee to realise their career aspirations and strengths.

An exciting new job opportunity has arisen for a committed Hospitality Manager to work in amazing care home based in the Brooke, Norwich area. You will be working for one of UK's leading health care providers

This care home really gets to know the residents and the staff pride themselves on offering the highest quality care tailored to their needs

**To be considered for this position you must have experience of Hospitality Management**

As the Hospitality Manager your key responsibilities include:

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Refer-a-friend*
• Reward Gateway - discounts, wellbeing, employee assistance & much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• We are a Living Wage Employer

Reference ID: 7092

To apply for this fantastic job role, please call on or send your CV

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.


What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!




What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given


What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 8pm Monday to Saturday, you will rotate on the following shift patterns:

Monday to Friday:

• 8am until 5pm
• 8.30am until 5.30pm
• 9am until 6pm

Saturday working is 1 in 4 and working hours are 9am-6pm 

LMIND