45,364 Client Support jobs in the United Kingdom

We're looking for a reliable and proactive Client Support Officer to join a growing team. This is a key role combining customer service and administrative duties to ensure smooth day-to-day operations.

You'll be the first point of contact for client enquiries, assist with payments, manage account data, and help keep the office running efficiently.

Key Responsibilities for the Client Support Officer:

• Respond to inbound phone calls and email enquiries in a timely and professional manner
• Provide accurate information and assistance to clients, escalating issues where necessary
• Process client payments over the phone
• Set up new user accounts and maintain accurate client records
• Monitor and troubleshoot issues with devices such as SIMs when needed
• Perform data entry and general admin tasks
• Support internal teams with day-to-day operations
• Help maintain organised systems and ensure smooth office processes

Key skills for the Client Support Officer:

• Experience in a similar office-based admin or customer service role
• Strong communication skills, both written and verbal
• High attention to detail and good time management
• Confident using Microsoft Office and open to learning new systems
• Self-motivated and comfortable working independently
• Friendly, professional, and solution-focused attitude
• A team player who's willing to assist where needed

Own transport is essential due to limited public transport access to the office

Testing & Inspection Client Support Administrator
Based in Herts
Permanent
Monday to Friday
(Apply online only)
25-26K per annum.

General Description:

To arrange, schedule and manage electrical testing & inspection works in residential and communal properties using the company workflow system. Work tasks can include, but not limited to, scheduling testing & inspection appointments for engineers, booking appointments with residents/site staff to gain access to properties, uploading Asbestos reports onto works orders, day-to-day generic updating of spreadsheets and client portals.

This role is pivotal in maintaining the high standards of safety, quality, and professionalism expected across our contracts.

Key Responsibilities:

Operational Management

• Input jobs into the company workflow management system
• Update job workflows on the management system
• Book appointments with residents
• Schedule appointments for engineers including re-scheduling appointments for priority jobs
• Daily uploading of Asbestos Reports onto works orders on our scheduling system.
• Basic understanding and interpretation of engineers technical notes.
• Updating spreadsheets, overdue reports and client portals
• Arrange parking for engineers (when required)
  
  
• To deliver excellent customer service
• To undertake any training provided by the company
• To fully participate with performance improvement programmes, including appraisals
• To liaise with office staff and supervisors to assist in the resolving of queries
• To support any business change for the benefit of the company
• Adhere to any KPI's set by the company
• Any ad-hoc duties as reasonably instructed by your line manager or directors

Client Administrator

Sittingbourne

28,000

We are recruiting on behalf of our client, a leading company in the cosmetic ingredients sector, for a dependable and detail-oriented Client Administrator to join their team. This is an excellent opportunity for someone with strong organisational skills and a proactive mindset, looking to support client relationships and ensure smooth administrative operations.

Key Responsibilities:

• Act as the first point of contact for client enquiries via phone, email, and online platforms
• Maintain and update client records accurately within internal systems
• Support the order process, including handling returns and account updates
• Liaise with internal departments to ensure client needs are met promptly
• Provide general administrative support to the wider team as required

The ideal candidate will be:

• Highly organised and detail-focused
• Strong in communication and client service skills
• Proficient in Microsoft Office and confident with IT systems
• Able to manage multiple tasks with accuracy and efficiency

If you are looking to take the next step in your career and thrive in a client-focused administrative role, please apply now with your up-to-date CV!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Client Support Manager

Salary circa £30k FTE dependent on skills and experience

Wetherby, LS22 (free parking) – office-based

Full/Part time hours considered - Permanent – 4-5 days per week

About us

Moulds Accountants is a trusted accountancy and business advisory firm in Wetherby, supporting businesses since 1997. We provide expert advice for clients looking for accounts, bookkeeping, tax, payroll, and financial guidance to help clients improve cash flow and profitability.

Role & Responsibilities but not limited to:-

The role is to provide high-quality administrative, operational, and client service support to ensure the smooth running of the accounts function. The role supports both client-facing tasks and internal practice processes (such as workflow coordination).

Key responsibilities include:

• Booking in year-end accounts ready for the accounts team to work on. Liaise with clients over information required, proactively chasing up missing information.
• Preparing letters and dividend vouchers and minutes to send to clients when the accounts are agreed
• Monitoring accounts filing deadlines and working with the accounts team to ensure all year end accounts & corporation tax returns are filed on time.
• Liaising with clients over payroll information, chasing up missing wages information and dealing with client queries.
• Liaising with clients over bookkeeping information, chasing missing information as required, and dealing with queries or directing them to the relevant person
• Preparing self assessment tax return folders using approved systems guidance so the work is ready to start by the accounts team
• Maintain internal trackers to monitor deadlines and deliverables
• Assist with ad hoc client queries via email, phone, or in person ensuring an excellent service is delivered to clients
• Assist in the company’s marketing efforts
• Work proactively with the wider team

Key skills

• Must be organised and proactive
• Must have excellent verbal and written communication skills and be happy talking to clients
• Some bookkeeping & payroll knowledge would be advantageous
• Must be able to use Outlook, Excel, Word

If you are passionate about working with a busy team on a variety of clients and possess the necessary skills to excel in this role, we encourage you to apply.

INDHS

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Job description

As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.

Key Responsibilities

• Serve as the initial contact for service requests via phone and email.
• Use GTR Asset Pro to manage job assignments and ensure timely completion.
• Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
• Prioritise urgent tasks and coordinate resources to address immediate needs.
• Support operative and subcontractor coordination for efficient service delivery.
• Attend training and health & safety courses as directed.

Qualifications and Experience

• GCSEs or equivalent (Grade C or above in English and Maths).
• Proven experience in Facilities Management within an administrative or helpdesk role.
• Strong knowledge of CAFM systems, or CRM
• Proficiency in MS Office, including Excel and Outlook.
• Must have a driving licence

Skills and Attributes

• Excellent planning, organisation, and prioritisation skills.
• Strong communication skills and a professional telephone manner.
• Enthusiastic, with a willingness to learn and adapt.

Position: Help Desk Administrator

Location: Knowle, Bristol

Duration: Permanent

Salary: £25,500 based on a 37.5 hour week

We are looking for an experienced Help Desk Administrator for a full time, permanent position based in Knowle.

This position will be working within a team of Administrators that deal with the coordination of planned and reactive maintenance engineers throughout Bristol

The right person for this position will already have a strong administrative background with strong customer services skills. They need to be excellent communicators with experience talking to engineers and clients.

This is an administration position, however we would prefer this person to have some experience in co ordinating.

Requirements

• Strong Administration background
• Experience dealing with engineers would be an advantage
• Excellent IT skills
• Good communicator via phone and email
• Based in a commutable distance to Knowle
• Must be willing to work full time in the office. No remote working
• Experience in co ordinating would be a major advantage for this position

Package

• Basic salary based on a 37.5 hourweek
• 25 days holiday plus bank holidays
• Pension
• Free parking

If you are interested in this position, please send your CV or contact Wendy Evemy ASAP

SER-IN

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Main Duties

• Ensure accurate P&L reporting
• Monitoring spend against client budget & glide path targets
• Raising and gaining approval for chargeable works
• Liaise with Operation Team regarding the status of purchase orders, projects, and quotes to ensure timely and accurate allocation of costs
• Completion of log for project, Ad Hoc, core & PxV works
• Raising, Goods Receipting & accurate allocation of orders in SAP / Coupa
• Re consolidate Technical, Scientific & Soft Services accounts and ensure all month end documentation is returned to the central finance team on time
• To take notes at disciplinary, grievance and investigation meetings
• To attend and actively participate in comm cells, governance, meetings, and training courses as required relevant to your role
• To manage all near miss & observation uploads into EcoOnline, report accordingly to site lead & the onsite client
• Take calls from customers in relation to reactive jobs and general enquiries and log onto Maximo ensuring correct and sufficient information is obtained from the customer to allow the jobs to be completed in a timely manner
• Minimise the number of duplicate jobs raised through regular reviews of open tickets
• Proactively chase and close jobs in line with the SLAs using daily reports and the Mozaic reporting platform
• Have a good understanding of the site operations and site locations
• Ensure the delivery of the services within the Mitie team, ensuring customer requirements are met and their needs anticipated at all times
• To undertake any reasonable additional request by the Site Lead to ensure that the overall service standard is maintained.

What we are looking for

• Experience of working in a Helpdesk environment
• Previous Finance experience - Experience in SAP / Coupa highly desirable
• Ability to challenge and influence in order to achieve best practice
• Methodical and process driven with excellent attention to detail
• Possesses an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
• Has developed excellent written, verbal communication and negotiation skills to support them in their role
• Can effectively plan and manage own workloads, however, understands when to ask for support when needed
• A team player with the ability to lead by example through operation excellence, strong interpersonal skills, and the ability to interact at all levels
• Represents Mitie and the client always in a professional, courteous, and confident manner