5 Cloud Computing jobs in Cambridgeshire
Technical Support Engineer (Cloud Services)
CB2 1AA Cambridge, Eastern
£40000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Technical Support Engineer to join their fully remote team, supporting their cutting-edge cloud services. This role is vital in providing high-level technical assistance to customers, resolving complex infrastructure and application issues, and contributing to the stability and performance of their cloud platform. The ideal candidate will possess a strong background in cloud technologies and a passion for troubleshooting and problem-solving.
Key Responsibilities:
This is a fully remote position, allowing you to work from anywhere in the UK. We are looking for an individual who is highly analytical, detail-oriented, and possesses excellent communication skills, with the ability to explain technical concepts clearly. If you have a solid understanding of cloud computing principles (AWS, Azure, GCP), virtualisation, and networking, and thrive in a dynamic, remote-first environment, this role is perfect for you. You will be instrumental in ensuring the smooth operation of critical cloud services for a growing client base. This opportunity offers significant scope for professional development and the chance to work with a talented and supportive team.
Qualifications:
Key Responsibilities:
- Provide expert technical support to customers experiencing issues with cloud services, including infrastructure, applications, and configurations.
- Diagnose and resolve complex technical problems related to servers, networks, databases, and cloud environments.
- Investigate, document, and escalate critical issues to engineering and development teams.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams to ensure timely and effective resolution of customer incidents.
- Assist in the deployment and configuration of cloud solutions.
- Provide feedback to product management and engineering on recurring issues and potential improvements.
- Participate in on-call rotation to provide 24/7 support as needed.
- Ensure a high level of customer satisfaction through efficient and effective support.
This is a fully remote position, allowing you to work from anywhere in the UK. We are looking for an individual who is highly analytical, detail-oriented, and possesses excellent communication skills, with the ability to explain technical concepts clearly. If you have a solid understanding of cloud computing principles (AWS, Azure, GCP), virtualisation, and networking, and thrive in a dynamic, remote-first environment, this role is perfect for you. You will be instrumental in ensuring the smooth operation of critical cloud services for a growing client base. This opportunity offers significant scope for professional development and the chance to work with a talented and supportive team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3+ years of experience in technical support or systems administration, with a focus on cloud environments.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Experience with operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting languages.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with containerisation technologies (e.g., Docker, Kubernetes) is a plus.
- Customer-centric attitude with a commitment to providing excellent service.
This advertiser has chosen not to accept applicants from your region.
0
Senior Technical Support Specialist - Cloud Services
CB2 4NL Cambridge, Eastern
£45000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a leading innovator in cloud computing solutions, is actively seeking a highly skilled Senior Technical Support Specialist to join their fully remote, customer-centric support team. This role is ideal for a proactive problem-solver with a passion for assisting clients and a deep understanding of cloud technologies. You will be responsible for providing expert-level technical assistance to customers experiencing issues with our client's suite of cloud products and services. This includes diagnosing complex technical problems, troubleshooting infrastructure and application issues, and guiding customers through resolution steps via phone, email, and chat. You will also be expected to contribute to the knowledge base by creating detailed documentation, FAQs, and troubleshooting guides, thereby empowering both customers and internal support teams. The ability to effectively communicate technical concepts to both technical and non-technical audiences is crucial. You will act as a point of escalation for challenging support tickets, working closely with engineering and product development teams to identify root causes and implement permanent solutions. This role offers significant opportunities for professional development in a fast-paced, dynamic environment. As a fully remote position, you will need a dedicated home office setup, excellent self-management skills, and a commitment to providing outstanding customer service regardless of geographical location.
Responsibilities:
Responsibilities:
- Provide advanced technical support for cloud services and platforms.
- Diagnose and resolve complex customer-reported issues in a timely manner.
- Troubleshoot software, hardware, and network-related problems.
- Escalate unresolved issues to appropriate engineering teams with detailed documentation.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Identify trends in customer issues and provide feedback to product development.
- Assist customers with product configurations and best practices.
- Contribute to the continuous improvement of support processes and tools.
- Mentor junior support staff and share technical expertise.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5+ years of experience in technical support, helpdesk, or a similar IT role.
- In-depth knowledge of cloud computing concepts (AWS, Azure, GCP).
- Proficiency in operating systems (Windows, Linux) and networking protocols.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Strong analytical and troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
1
Senior Backend Software Engineer - Cloud Services
CB2 1FB Cambridge, Eastern
£75000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Backend Software Engineer with a strong focus on cloud services to join their innovative and fully remote technology team. This role is instrumental in designing, developing, and deploying scalable, high-performance backend systems that power their cutting-edge applications. You will work with a talented team of engineers to build robust APIs, manage databases, and ensure the efficiency and reliability of cloud-based infrastructure. The ideal candidate will possess deep expertise in modern programming languages, microservices architecture, and cloud platforms such as AWS, Azure, or GCP. Responsibilities include writing clean, maintainable, and well-tested code, participating in code reviews, designing system architecture, and troubleshooting complex technical issues. You will also be involved in optimizing system performance, ensuring security best practices, and contributing to the continuous integration and continuous deployment (CI/CD) pipeline. This position requires a strong understanding of distributed systems, containerization technologies (Docker, Kubernetes), and database technologies (SQL and NoSQL). As this is a fully remote role, exceptional communication skills, strong problem-solving abilities, and the capacity to work autonomously and collaboratively in a virtual environment are essential. You should be passionate about building scalable solutions and driving technical excellence. The successful applicant will have a proven track record of delivering complex software projects and a commitment to continuous learning and innovation. This role is based in **Cambridge, Cambridgeshire, UK**, but offers a fully remote working arrangement.
Responsibilities:
Responsibilities:
- Design, develop, and maintain scalable backend services and APIs.
- Build and optimize microservices architecture.
- Implement robust database solutions (SQL/NoSQL).
- Develop and manage CI/CD pipelines for efficient deployment.
- Ensure the security and performance of cloud-based applications.
- Collaborate with frontend engineers and product managers to deliver features.
- Write clean, efficient, and well-documented code.
- Participate in code reviews and provide constructive feedback.
- Troubleshoot and resolve complex technical issues.
- Optimize application performance and scalability.
- Stay current with emerging cloud technologies and software development trends.
- Mentor junior engineers and contribute to team knowledge sharing.
- Work effectively in a fully remote, agile development environment.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 7+ years of professional experience in backend software development.
- Expertise in at least one major programming language (e.g., Python, Java, Go, Node.js).
- Strong experience with cloud platforms (AWS, Azure, GCP).
- Proficiency in designing and implementing RESTful APIs.
- Experience with microservices architecture and containerization (Docker, Kubernetes).
- Solid understanding of database technologies (e.g., PostgreSQL, MongoDB).
- Familiarity with CI/CD tools and practices.
- Excellent problem-solving and debugging skills.
- Strong communication and collaboration skills for remote work.
- Experience with agile development methodologies.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Engineer (Cloud Services)
CB2 9BD Cambridge, Eastern
£50000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is a rapidly growing provider of cloud-based solutions, committed to delivering exceptional customer experiences. We are seeking a highly skilled Senior Technical Support Engineer to join our fully remote customer service and helpdesk team. In this role, you will be instrumental in providing advanced technical assistance, resolving complex issues, and ensuring the smooth operation of our cloud services for a global clientele.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 3 technical support for cloud-based applications and infrastructure, resolving complex customer issues in a timely and efficient manner.
- Diagnose, troubleshoot, and debug technical problems related to connectivity, performance, configuration, and security of cloud services.
- Document technical solutions, create knowledge base articles, and develop troubleshooting guides to empower customers and internal teams.
- Collaborate with engineering and product development teams to identify root causes of recurring issues and provide feedback for product improvements.
- Manage and prioritize support tickets, ensuring adherence to service level agreements (SLAs).
- Act as an escalation point for Tier 1 and Tier 2 support engineers, providing guidance and expertise.
- Conduct in-depth analysis of system logs and performance metrics to identify and resolve performance bottlenecks.
- Stay current with the latest advancements in cloud technologies, virtualization, and networking.
- Assist with the onboarding and training of new support team members.
- Contribute to the continuous improvement of support processes and tools.
- Build and maintain strong relationships with customers, ensuring their satisfaction with our services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Extensive experience (5+ years) in technical support or a similar customer-facing role, with a focus on cloud services.
- In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, GCP), including compute, storage, networking, and security services.
- Proficiency in troubleshooting operating systems (Windows Server, Linux) and networking protocols (TCP/IP, DNS, HTTP).
- Experience with scripting languages (e.g., PowerShell, Python) for automation is a plus.
- Strong understanding of databases (SQL, NoSQL) and web application architectures.
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional communication, customer service, and interpersonal skills.
- Ability to work independently, manage time effectively, and thrive in a remote, fast-paced environment.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, CompTIA Cloud+) are advantageous.
This advertiser has chosen not to accept applicants from your region.
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