87 Cloud Services jobs in London

Our client, a rapidly growing provider of cloud-based solutions, is seeking a highly skilled Senior Technical Support Engineer to join their team in **London, England, UK**. This hybrid role offers the flexibility to work partly from home and partly from our central London office. You will be responsible for providing advanced technical support to enterprise clients, troubleshooting complex issues related to our cloud platform, and ensuring client satisfaction. Key responsibilities include diagnosing and resolving software and hardware issues, managing client escalations, and working collaboratively with engineering and product development teams to identify and address bugs and feature requests. The Senior Technical Support Engineer will also play a crucial role in developing and maintaining support documentation, knowledge base articles, and training materials for both clients and internal support staff. Experience with cloud infrastructure (AWS, Azure, GCP), containerization technologies (Docker, Kubernetes), and scripting languages (Python, Bash) is highly desirable. You will be expected to manage multiple support tickets simultaneously, prioritize effectively, and communicate technical information clearly and concisely to both technical and non-technical audiences. The ability to analyze complex system logs and network traces to pinpoint root causes of problems is essential. This role also involves participating in on-call rotations to provide 24/7 support for critical client issues. Mentoring junior support engineers and contributing to the continuous improvement of support processes and tools will be important aspects of the role. The ideal candidate will possess excellent analytical and problem-solving skills, a customer-centric approach, and a strong desire to stay current with evolving cloud technologies. This is an excellent opportunity to join a dynamic and innovative company and make a significant impact on client success.

Responsibilities:

• Provide advanced technical support for cloud-based services and platforms.
• Troubleshoot and resolve complex client issues related to software and infrastructure.
• Manage client escalations and ensure timely resolution of critical problems.
• Collaborate with engineering teams on bug fixes and product enhancements.
• Develop and maintain support documentation, knowledge bases, and FAQs.
• Analyze system logs, network traffic, and performance metrics.
• Participate in on-call rotation for urgent support needs.
• Mentor and guide junior technical support staff.
• Contribute to the improvement of support processes and tools.
• Ensure high levels of client satisfaction and retention.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, preferably in a cloud services environment.
• Strong knowledge of cloud platforms (AWS, Azure, GCP) and related services.
• Experience with operating systems (Linux/Windows Server) and networking concepts.
• Familiarity with scripting languages (e.g., Python, Bash) and automation tools.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).

Cognizant's delivery model infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results.
**This is your chance to be part of the success story: Cognizant's Cloud & Infrastructures services teams are hiring now and were looking for our next Senior Sales Specialist to join us as an SLS, Director grade**
Are you ready to be a **change-maker and focus on large deals?**
This role will be based at our **London headquarter and offers hybrid work model.**
Service Line Specialists (SLS) are critical to Cognizant's approach of Consultative Selling : they provide deep expertise in a Service Line and work with the Client Leadership Team to close new and expansion opportunities on accounts. SLSs are trusted advisors with a strong technical background and a good mix of strategic and tactical management experience.
You will be actively involved in growing the service line's footprint and working with the Account team to engage clients with opportunities.
**In this role you will :**
+ Be dedicated to Cloud & Infrastructure Services for Europe and be responsible for **TCV** ( Total Contract Value) and **Revenue targets**
+ Lead business development and sales and be accountable for identifying, qualifying and closing new business opportunities.
+ Build mindshare with clients, vertical stakeholders and partner community - Drive thought leadership as well as manage Exec briefings, business reviews
+ Invest time in strengthening existing client relationships - Engage with CXO, VP and Director and key client stakeholders; Participate in reviews and provides educated and relevant perspectives.
+ Collaborate across all of Cognizant practices and offerings in AI, Data, IoT and Applications to ensure we bring the best of Cognizant and offer integrated solutions while growing Cloud, Infrastructure & Security services market shares
+ Guide solutioning and architecture teams to ensure that solution is aligned to client needs and business outcomes
+ **Leverage and enhance Hyperscaler& Partner relationships to identify opportunities** , drive Infra cloud campaigns & initiatives, capitalise on partner funding and drive value in the existing and new accounts
+ Provide subject matter expertise to proposal development and overall solution.
+ Respond to and deliver on client requests; respond to RFP's.
+ Identify opportunities, make proactive proposals to client in line with account strategy.
+ Lead pursuits to close new and expansion opportunities related to applications and software transformations.
+ Maintain excellent hygiene across al sales activities in Salesforce and prepare accurate sales forecasts and sales cycle reporting
+ Report to regional leadership based on interactions with clients, prospects and other market players
**What you need to have to be considered**
+ Master or Bachelor's degree in information technology, software engineering, computer science
+ Experience in selling large deals in Cloud & Infrastructure services with offshore deliveries for **multi-geo programs** ( UK, Europe)
+ Subject matter expertise across Digital Workplace services; Hybrid cloud solutions; Public cloud on Azure, AWS & GCP; Security Services
+ Proven track record of consistently exceeding corporate objectives and targets with strong techno-commercial skills to structure large complex deals
+ Strong consultative selling background and ability to bring Executive level interactions and relationship management
+ Excellent communication, presentation and negotiation skills
+ A good understanding of the competitive landscape and partner ecosystems and ability to leverage partner solutions to solve customer problems
+ At ease developing opportunity pipelines, qualifying high priority deals, and winning
+ You like working collaboratively in a virtual and highly matrixed environment. To be successful, **you need to be fluent in English**
**What you can expect from Cognizant :**
+ An organization driven by technology, a strong Practice of 30k+ Associates fueled by innovation
+ Proven recognition from the markets to support your sales effort : Leader in Multicloud Public Services - ISG Provider Lens
+ An internal open and 'can do' team spirit and an environment where you can make your own ideas reality
At Cognizant, we embrace diversity. We believe it's what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.
**Need a change in 2026 to grow in responsibility and evolve in your career ? Join us ! Please share you CV in English and we will connect soon.**
#Dir #LI-hybrid #Sales #Cloud #Infrastructureservices
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Overview

Software & Cloud Services Director (UK)

| Location: UK-Based | Seniority: Director | Type: Full-time | Competitive Salary + Executive BenefitsnLead the future of cloud and software innovation. We are seeking a strategic and results-driven

Software & Cloud Services Director

to oversee and elevate our UK portfolio. In this pivotal role, you will report to the Managing Director - Software & Security and lead the software and cloud services agenda spanning IT Asset Management (ITAM), FinOps, Enterprise Service Management (DAP), and pre-sales delivery strategy. Your mission is to deliver innovative, scalable, and commercially successful solutions that meet the evolving needs of our enterprise clients.

#J-18808-Ljbffrn

**About the Opportunity**
Are you a seasoned technology leader with a passion for building cutting-edge enterprise products and a hands-on approach to engineering? Join Citi's Cloud Technology Services (CTS) team and be part of our commitment to transform Citi technology leveraging game-changing Cloud capabilities to drive agility, efficiency, and innovation.
We're providing our businesses with a competitive edge by leveraging public cloud scale and enabling new infrastructure economics. As the **Public Cloud Foundational Services Engineering Head** , you will play a pivotal role in shaping and executing our public cloud strategy.
You will be part of a team that continues to deliver big! From building cloud base High Performance Compute (HPC) platform to run huge risk calculation, enabling Citi to leverage GenAI at scale, all the way to enabling payments solutions, this team is at the forefront of innovation.
**What You'll Do:**
+ **Lead the Charge:** Own the public cloud infrastructure strategy and its execution, enabling Citi's secure and enterprise-scale adoption of public cloud. You will provide technical authority for all foundational services.
+ **Build and Inspire:** Lead and grow a team of deeply technical cloud specialists and full-stack software developers, fostering a culture of innovation and collaboration.
+ **Innovate and Automate:** Drive client satisfaction and business value by identifying and developing process improvement and automation initiatives.
+ **Partner and Collaborate:** Establish partnerships across the broader Citi technology landscape to align with business growth initiatives and priorities.
+ **Engineering** **Excellence:** Define measurable success criteria and routinely assess service availability and reliability.
+ **Champion Compliance:** Drive compliance with applicable standards, policies, and regulations, always assessing risk with Citi's reputation, clients, and assets in mind.
**Who You Are:**
You are a talented technologist with a proven track record of engineering leadership, a deep expertise in public cloud, and a passion for engineering best practices. You have:
+ **Cloud Expertise:** A deep understanding of public cloud services adoption at scale. Expert-level understanding of AWS/GCP native infrastructure services across:
+ Landing Zones & Projects/Accounts - AWS Control Tower, GCP Resource Manager, etc.
+ Network - AWS Transit Gateway, GCP Shared VPC, AWS Route53, GCP Cloud DNS, etc.
+ Observability - AWS OpenSearch, GCP Monitoring/Traces, OpenTelemetry, Grafana, Prometheus, etc.
+ **Automation Prowess:** Hands-on experience with modern Infrastructure as Code (IaC) automation tools and frameworks (Terraform, Jenkins, Ansible, etc.).
+ **Software Development Acumen:** A software development background is highly desirable, specifically architecting or developing microservices using Java/Spring Boot to automate infrastructure deployment.
+ **Agile and DevOps Mindset:** Familiarity with Agile Development, DevOps, and SRE practices.
+ **Strategic Thinking:** Experience evaluating complex requirements and rationalizing them into a consistent service offering.
+ **Leadership Experience:** A proven track record of managing a diverse, inclusive, and high-performing Engineering team.
+ **Engineering Excellence:** Understanding of Test-Driven Development (TDD) and Behavior Driven Development (BDD).
**We offer:**
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
+ 27 days annual leave (plus bank holidays)
+ A discretional annual performance related bonus
+ Private Medical Care & Life Insurance
+ Employee Assistance Program
+ Pension Plan
+ Paid Parental Leave
+ Special discounts for employees, family, and friends
+ Access to an array of learning and development resources
Visit our Global Benefits page to learn more. ( these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-MK2
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**Job Family Group:**
Technology
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**Job Family:**
Technology Management
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.



Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. Youu2019ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.



The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.



Key job responsibilities

As an experienced technology professional, you will be responsible for:

1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

2. Providing technical guidance and troubleshooting support throughout project delivery

3. Collaborating with stakeholders to gather requirements and propose effective migration strategies

4. Acting as a trusted advisor to customers on industry trends and emerging technologies

5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts



About the team

Diverse Experiences:

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS? Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture - Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth - Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.

Basic Qualifications

- 5+ years of experience in cloud architecture and implementation

- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

Preferred Qualifications

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)

- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

- Experience with automation and scripting (e.g., Terraform, Python)

- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)

- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.



Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. Youu2019ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.



The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.



Key job responsibilities

As an experienced technology professional, you will be responsible for:

1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

2. Providing technical guidance and troubleshooting support throughout project delivery

3. Collaborating with stakeholders to gather requirements and propose effective migration strategies

4. Acting as a trusted advisor to customers on industry trends and emerging technologies

5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts



About the team

Diverse Experiences:

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS? Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture - Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth - Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.

Basic Qualifications

- 5+ years of experience in cloud architecture and implementation

- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

Preferred Qualifications

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)

- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

- Experience with automation and scripting (e.g., Terraform, Python)

- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)

- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 5+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
+ Share insights from customer interactions to improve our product and support experience
+ Document troubleshooting steps and resolutions clearly for both internal and customer use
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
+ In-depth understanding of public cloud platforms and deployment best practices
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
+ 3-5 years of experience in Technical Support, or similar hands-on roles
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Senior Delivery Consultant - Cloud Architecture, Professional Services

Job ID: | Amazon Web Services Singapore Private LimitednA Delivery Consultant (DC) in ProServe is a technical expert who works directly with customers to implement and manage cloud solutions that align with their business objectives. This role combines deep technical knowledge of AWS services with strong consulting skills to ensure successful project delivery and customer satisfaction.

A Delivery Consultant works closely with customers to understand their technical requirements and business objectives, and how those objectives can be met through their cloud journey. Delivery Consultants are responsible for designing, implementing, and managing AWS solutions, providing technical guidance and best practices, troubleshooting issues, and ensuring successful project delivery. Delivery Consultants collaborate cross-functionally and leverage their expertise in cloud technologies to drive their customers success.

Delivery Consultants have a deep understanding of AWS products and services, including compute, storage, networking, security, databases, machine learning, and serverless technologies. Delivery Consultants are proficient in delivering complex, scalable, and secure solutions tailored to meet the specific needs of each customer. Delivery Consultants work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. They are responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. Delivery Consultants are often trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. They share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements.

About the teamnDiverse ExperiencesnAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWSnAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life BalancenWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team CulturenAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career GrowthnWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancingnBASIC QUALIFICATIONS

- 5+ years of experience in cloud architecture and implementationn- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experiencen- Experience in cloud migration and modernizationn- Experience in cloud native, event-driven architecturesnPREFERRED QUALIFICATIONS

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, Terraform)n- AWS experience in Containers (EKS or ECS), Microservicesn- Full-stack development experiencen- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferredn- Experience with automation and scripting (e.g., Terraform, Python)n- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)n- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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