52 Cloud Services jobs in London

**About the Opportunity**
Are you a seasoned technology leader with a passion for building cutting-edge enterprise products and a hands-on approach to engineering? Join Citi's Cloud Technology Services (CTS) team and be part of our commitment to transform Citi technology leveraging game-changing Cloud capabilities to drive agility, efficiency, and innovation.
We're providing our businesses with a competitive edge by leveraging public cloud scale and enabling new infrastructure economics. As the **Public Cloud Foundational Services Engineering Head** , you will play a pivotal role in shaping and executing our public cloud strategy.
You will be part of a team that continues to deliver big! From building cloud base High Performance Compute (HPC) platform to run huge risk calculation, enabling Citi to leverage GenAI at scale, all the way to enabling payments solutions, this team is at the forefront of innovation.
**What You'll Do:**
+ **Lead the Charge:** Own the public cloud infrastructure strategy and its execution, enabling Citi's secure and enterprise-scale adoption of public cloud. You will provide technical authority for all foundational services.
+ **Build and Inspire:** Lead and grow a team of deeply technical cloud specialists and full-stack software developers, fostering a culture of innovation and collaboration.
+ **Innovate and Automate:** Drive client satisfaction and business value by identifying and developing process improvement and automation initiatives.
+ **Partner and Collaborate:** Establish partnerships across the broader Citi technology landscape to align with business growth initiatives and priorities.
+ **Engineering** **Excellence:** Define measurable success criteria and routinely assess service availability and reliability.
+ **Champion Compliance:** Drive compliance with applicable standards, policies, and regulations, always assessing risk with Citi's reputation, clients, and assets in mind.
**Who You Are:**
You are a talented technologist with a proven track record of engineering leadership, a deep expertise in public cloud, and a passion for engineering best practices. You have:
+ **Cloud Expertise:** A deep understanding of public cloud services adoption at scale. Expert-level understanding of AWS/GCP native infrastructure services across:
+ Landing Zones & Projects/Accounts - AWS Control Tower, GCP Resource Manager, etc.
+ Network - AWS Transit Gateway, GCP Shared VPC, AWS Route53, GCP Cloud DNS, etc.
+ Observability - AWS OpenSearch, GCP Monitoring/Traces, OpenTelemetry, Grafana, Prometheus, etc.
+ **Automation Prowess:** Hands-on experience with modern Infrastructure as Code (IaC) automation tools and frameworks (Terraform, Jenkins, Ansible, etc.).
+ **Software Development Acumen:** A software development background is highly desirable, specifically architecting or developing microservices using Java/Spring Boot to automate infrastructure deployment.
+ **Agile and DevOps Mindset:** Familiarity with Agile Development, DevOps, and SRE practices.
+ **Strategic Thinking:** Experience evaluating complex requirements and rationalizing them into a consistent service offering.
+ **Leadership Experience:** A proven track record of managing a diverse, inclusive, and high-performing Engineering team.
+ **Engineering Excellence:** Understanding of Test-Driven Development (TDD) and Behavior Driven Development (BDD).
**We offer:**
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
+ 27 days annual leave (plus bank holidays)
+ A discretional annual performance related bonus
+ Private Medical Care & Life Insurance
+ Employee Assistance Program
+ Pension Plan
+ Paid Parental Leave
+ Special discounts for employees, family, and friends
+ Access to an array of learning and development resources
Visit our Global Benefits page to learn more. ( these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-MK2
---
**Job Family Group:**
Technology
---
**Job Family:**
Technology Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.



Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. Youu2019ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.



The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.



Key job responsibilities

As an experienced technology professional, you will be responsible for:

1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

2. Providing technical guidance and troubleshooting support throughout project delivery

3. Collaborating with stakeholders to gather requirements and propose effective migration strategies

4. Acting as a trusted advisor to customers on industry trends and emerging technologies

5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts



About the team

Diverse Experiences:

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS? Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture - Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth - Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.

Basic Qualifications

- 5+ years of experience in cloud architecture and implementation

- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

Preferred Qualifications

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)

- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

- Experience with automation and scripting (e.g., Terraform, Python)

- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)

- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.



Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. Youu2019ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.



The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.



Key job responsibilities

As an experienced technology professional, you will be responsible for:

1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

2. Providing technical guidance and troubleshooting support throughout project delivery

3. Collaborating with stakeholders to gather requirements and propose effective migration strategies

4. Acting as a trusted advisor to customers on industry trends and emerging technologies

5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts



About the team

Diverse Experiences:

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.



Why AWS? Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture - Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth - Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.

Basic Qualifications

- 5+ years of experience in cloud architecture and implementation

- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

Preferred Qualifications

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)

- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

- Experience with automation and scripting (e.g., Terraform, Python)

- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)

- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 5+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Senior ProServe Cloud Architect, Professional ServicesnThe Amazon Web Services Professional Services (ProServe) team is seeking an experienced Senior ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer's cloud journey.

In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit between ProServe Account Executives and our Shared Delivery Teams (SDT), you’ll ensure proposed solutions are realistic, achievable, and optimize ProServe and/or our partners to maximize CBOs. As a Sr. PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements.

Your experience in designing technical solutions within the technology/consulting sector, will equip you with the ability to architect complex, scalable, and secure solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a Sr. PCA will be linked to impacting the signing of SOWs, and the successful implementation of solutions which achieve CBOs while exceeding customer satisfaction (CSAT) expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs)

Providing technical guidance and best practices during pre-sales and implementation phases

Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable

Acting as a trusted advisor to customers on industry trends and emerging technologies

Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.

About the teamnDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About accommodations: If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

BASIC QUALIFICATIONS

5+ years of experience in cloud architecture, designing and implementing cloud solutions

5+ years of experience in enterprise architecture, design and technical domain

Experience in external or internal customer facing, complex and large scale project management

Experience in consulting/service sales, business development and technical Pre-sales experience

Bachelor's degree, or experience as technical specialist in design and architecture

PREFERRED QUALIFICATIONS

Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies

Expertise in performance optimization and cost management for cloud environments

Ability to manage multiple projects and priorities in a fast-paced environment

AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

#J-18808-Ljbffrn

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
• Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
• Triage and resolve technical issues via ticketing systems, phone, and remote sessions
• Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
• Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
• Share insights from customer interactions to improve our product and support experience
• Document troubleshooting steps and resolutions clearly for both internal and customer use
• Lead root cause analysis and coordinate corrective actions to prevent recurrence
  
  

Qualifications

Your Experience

Mandatory Requirements

Due to the nature of this role and the customers we support, candidates must either:

• Have lived in the UK for the last 5 consecutive years, or
• Hold British Citizenship
• This is essential to obtain UK Security Clearance and is a strict hiring requirement.
• Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
• Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
• In-depth understanding of public cloud platforms and deployment best practices
• Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
• Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
• Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
• Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
• Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
• 3–5 years of experience in Technical Support, or similar hands-on roles
• Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience
  
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
+ Share insights from customer interactions to improve our product and support experience
+ Document troubleshooting steps and resolutions clearly for both internal and customer use
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
+ In-depth understanding of public cloud platforms and deployment best practices
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
+ 3-5 years of experience in Technical Support, or similar hands-on roles
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Overview

This range is provided by Prism Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.nBase pay range

Direct message the job poster from Prism DigitalnSalary - £60,000nHolborn / TCR office 3 days a weeknMy client is a world-leading independent production and distribution group that produces some of the most popular TV programmes in the world.nThey are looking for a Cloud Infrastructure Engineer who will support circa 30 internal companies with approximately 1,500 users and hundreds of freelancers. You will operate in a fast-paced and dynamic work environment. You will be working for a fun organisation, diversity-focused and dress-down culture based in the Holborn / Tottenham Court Road location. The role is on a hybrid model with non-negotiable in-office requirements, currently every Tuesday.nYou will work alongside 3 other senior engineers, and 2 project-based engineers reporting to the IT Manager.nA bit of a unique opportunity here as you will be a “modern Windows engineer” as our client is hosting 95% of their infrastructure in AWS. You will be involved in project work as well as dealing with 3rd line support tickets. There’s a separate 1st / 2nd line support team so you won’t have to tackle any of these tickets.nYou will be working with the infrastructure team that’s predominantly cloud-based. It’s a unique setup being a Windows/Microsoft environment inside the AWS ecosystem. Everything is glued together using Terraform so there’s great tooling at work here.nResponsibilities

Support circa 30 internal companies with approximately 1,500 users and hundreds of freelancers.nWork in a fast-paced, dynamic environment as part of a small team of engineers reporting to the IT Manager.nOperate as a modern Windows engineer with 95% of infrastructure hosted in AWS.nEngage in project work and 3rd line support (note: 1st/2nd line support is handled by a separate team).nContribute to a predominantly cloud-based infrastructure setup in a Windows/Microsoft environment within AWS, using Terraform.nWork on migration projects and automation initiatives involving AWS, Okta, Terraform, and Office 365/SharePoint.nParticipate in Windows VM provisioning and AWS EC2-related tasks; manage 100+ Windows VMs across multiple accounts.nHandle S3 backups and storage; utilize Okta and Okta Workflows for automation.nAssist with onboarding for newly acquired businesses and security access processes.nRequired / Qualifications

AWS – solid experience is an absolute mustnWindows Server administration ) in an IaaS setup within AWSnOkta & Okta WorkflowsnTerraformnOffice 365 / SharePointnBenefits

Hybrid working – in-office on Tuesdays is essentialn25 days of holidaynPension contributionnFree fresh fruit and office snacksnTraining opportunities with open access to UdemynApply ASAP if you would relish the opportunity to work in an exciting production environment alongside creative experts in the field.

#J-18808-Ljbffrn

Salary £60,000nLocation Leeds/HybridnShift Pattern Monday to Friday 9am - 5pmnContract Type PermanentnHours of Work per Week 35nClosing Date 19/09/2025nRef No 2297nDocumentsnJDn(Word, 82.46kb)

Are you an AWS Cloud infrastructure professional with a solid background in both AWS Cloud and Server Infrastructure (Windows)?

Are you interested in solidifying your skills in the above areas and joining a team who have recently migrated to AWS?

Do you have the experience to assist StepChange in the transformation to AWS and all that comes with it? From tech, to process, to modernisation?

We are undertaking multiple large technology transformation projects across our business to revolutionize the way we offer our services, moving from on-premises towards cloud-based solutions.

This newly created position will be integral to enhancing our technical infrastructure and ensuring best-in-class security.

You will work cross-functionally and collaborate with senior stakeholders across the business while working closely with Technology Services colleagues to implement procedural and technical aspects of Security Operations, including liaison and engagement with the MSSP/SOC.

What will you be doing?

In this role, you will play a key role in implementing, optimizing, and maintaining the cloud infrastructure (AWS), ensuring robust performance, high availability, and comprehensive support.

You will also lead on the maintenance of the charity's legacy environments (Windows Server)

This role is ideal for someone driven by the ever-changing world of technology and has a passion for researching and understanding new technologies which may contribute to improved, and cost-effective service provision.

We are looking for people with:

Legacy Environment Support (Essential):nProviding operational support and maintenance for our Windows Server estate.nTroubleshooting, patching, and managing upgrades to ensure system stability and securitynSupporting the transition of legacy workloads into modern cloud-native solutions where appropriatenCompute & Infrastructure (Essential):nDeploying, configuring, and optimising workloads using EC2 and related servicesnBuilding and managing resilient and highly available infrastructure across multiple AWS regions and availability zonesnStorage (Essential):nImplementing and supporting storage solutions within AWS.nDesigning data lifecycle policies and ensuring efficient, cost-effective storage usagenNetworking & Content Delivery (Essential):nConfiguring and maintaining VPCs, subnets, route tables, Transit Gateways, and VPNsnLeveraging CloudFront, Route 53, and API Gateway for secure and scalable content deliverynSecurity & Identity (Essential):nApplying best practice security principles using IAM, KMS, Secrets Manager, and AWS OrganisationsnWorking with the Cyber Security team to embed compliance, monitoring, and governance controlsnAutomation & Orchestration (Essential):nBuilding Infrastructure as Code (IaC) using Terraform.nDesigning CI/CD pipelines for repeatable, automated deploymentsnDriving operational excellence with monitoring, logging, and observability tools such as CloudWatch and AWS Config.nMonitoring (Desirable) - GrafananStrong troubleshooting skills and diagnostic abilities for BAU escalationsnAn aptitude for Security and a keen eye for detail.nIdeally but not mandatory - Load Balancing, IP Telephony and contact centre services and containerisationnAWS (Strong Experience):

Experience/understanding of FCA rules and regulations along with ITIL experience is preferential but not essential.nYou will have a proven track record in cloud infrastructure with a sound understanding of security (anti-virus, firewalls, access control, etc.)

Your Benefits

If flexible working is important to you, then look no further! At StepChange, we are proud of our culture and our commitment to flexible working. This role is based in our Leeds city centre office (currently working 2 days a month in the office and the rest from home).

You will also get an excellent benefits package including:

27 days annual leave (this increases by one day per year up to a maximum of 5 additional days plus bank holidays)nThe opportunity to buy and sell annual leavenHybrid working – with IT equipment provided when you’re working from homenGroup pension schemenGroup Company Life AssurancenWestfield Health cash plan with employee discounts in high street shopsnVitality at Work health and wellbeingn