102 Cloud Support Roles jobs in London

Our client, a rapidly growing technology firm, is seeking a highly motivated Senior Technical Support Engineer to join their dynamic team in **London, England, UK**. This role is crucial for ensuring seamless operation and exceptional support for their cutting-edge cloud-based services. You will be responsible for diagnosing and resolving complex technical issues, providing expert guidance to customers, and contributing to the continuous improvement of support processes and documentation. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a dedication to delivering outstanding customer service.

Key Responsibilities:

• Provide advanced technical support for cloud infrastructure and SaaS applications via various channels (phone, email, chat, ticketing system).
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by enterprise clients.
• Escalate unresolved issues to Tier 3 support or engineering teams, providing detailed diagnostic information.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and guide junior support engineers, sharing technical expertise and best practices.
• Proactively monitor system performance and identify potential issues before they impact clients.
• Collaborate with product management and engineering teams to identify root causes of recurring issues and advocate for product improvements.
• Manage customer relationships, ensuring timely and effective resolution of support requests.
• Participate in on-call rotations for urgent after-hours support.
• Contribute to the development and implementation of support strategies and tools.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4-6 years of experience in technical support, helpdesk, or systems administration, with a focus on cloud environments.
• Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS) and experience with major cloud providers (AWS, Azure, GCP).
• Proficiency in operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, HTTP), and scripting languages (e.g., PowerShell, Bash).
• Experience troubleshooting web applications, APIs, and databases.
• Excellent analytical and problem-solving skills with a methodical approach.
• Exceptional customer service orientation and communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with ITIL best practices and ITSM tools is highly desirable.
• Relevant certifications (e.g., AWS Certified Solutions Architect, MCSA) are a plus.

This role offers a significant opportunity to grow within a leading tech company, working with innovative technologies and supporting a global client base. Our client provides a stimulating work environment and a competitive compensation package. The position is based in our client's **London** office, with a hybrid working model that combines in-office collaboration with remote flexibility.

Our client, a rapidly growing provider of cloud-based solutions, is seeking a highly skilled Senior Technical Support Engineer to join their team in **London, England, UK**. This hybrid role offers the flexibility to work partly from home and partly from our central London office. You will be responsible for providing advanced technical support to enterprise clients, troubleshooting complex issues related to our cloud platform, and ensuring client satisfaction. Key responsibilities include diagnosing and resolving software and hardware issues, managing client escalations, and working collaboratively with engineering and product development teams to identify and address bugs and feature requests. The Senior Technical Support Engineer will also play a crucial role in developing and maintaining support documentation, knowledge base articles, and training materials for both clients and internal support staff. Experience with cloud infrastructure (AWS, Azure, GCP), containerization technologies (Docker, Kubernetes), and scripting languages (Python, Bash) is highly desirable. You will be expected to manage multiple support tickets simultaneously, prioritize effectively, and communicate technical information clearly and concisely to both technical and non-technical audiences. The ability to analyze complex system logs and network traces to pinpoint root causes of problems is essential. This role also involves participating in on-call rotations to provide 24/7 support for critical client issues. Mentoring junior support engineers and contributing to the continuous improvement of support processes and tools will be important aspects of the role. The ideal candidate will possess excellent analytical and problem-solving skills, a customer-centric approach, and a strong desire to stay current with evolving cloud technologies. This is an excellent opportunity to join a dynamic and innovative company and make a significant impact on client success.

Responsibilities:

• Provide advanced technical support for cloud-based services and platforms.
• Troubleshoot and resolve complex client issues related to software and infrastructure.
• Manage client escalations and ensure timely resolution of critical problems.
• Collaborate with engineering teams on bug fixes and product enhancements.
• Develop and maintain support documentation, knowledge bases, and FAQs.
• Analyze system logs, network traffic, and performance metrics.
• Participate in on-call rotation for urgent support needs.
• Mentor and guide junior technical support staff.
• Contribute to the improvement of support processes and tools.
• Ensure high levels of client satisfaction and retention.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, preferably in a cloud services environment.
• Strong knowledge of cloud platforms (AWS, Azure, GCP) and related services.
• Experience with operating systems (Linux/Windows Server) and networking concepts.
• Familiarity with scripting languages (e.g., Python, Bash) and automation tools.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).

Our client, a fast-growing SaaS provider, is seeking an experienced Lead Backend Software Engineer to join their innovative engineering team. This role is based in **London**, with the option for fully remote work within the UK. You will take a leading role in the design, development, and deployment of scalable and robust backend systems for our cutting-edge cloud-based platform. Key responsibilities include architecting microservices, developing APIs, and optimising database performance. You will mentor and guide junior engineers, fostering a culture of technical excellence and collaborative development. The ideal candidate will have extensive experience with backend development, proficiency in languages such as Python, Java, or Go, and a deep understanding of cloud platforms like AWS, Azure, or GCP. Experience with containerisation technologies (Docker, Kubernetes) and CI/CD pipelines is essential. You should possess strong knowledge of database technologies, including SQL and NoSQL databases. Excellent problem-solving skills, a proactive approach, and the ability to lead and inspire a team are critical. You will collaborate closely with frontend engineers, product managers, and DevOps teams to deliver high-quality software solutions. A degree in Computer Science or a related field, or equivalent practical experience, is required. This is a pivotal role offering the opportunity to shape the technical direction of a rapidly evolving product and work on challenging, impactful projects. We offer a competitive salary, comprehensive benefits, and a flexible working environment.

Our client is a cutting-edge technology firm seeking a highly skilled Senior Backend Software Engineer to join their dynamic team in **London, England, UK**. This role offers a hybrid work arrangement, providing the best of both worlds: collaborative office-based innovation and the flexibility of remote work.

You will be instrumental in designing, developing, and deploying scalable and robust backend services and APIs for our next-generation cloud platform. The ideal candidate possesses a deep understanding of microservices architecture, distributed systems, and modern cloud technologies. You will work with a talented team of engineers, architects, and product managers to deliver high-quality software solutions that power our global operations.

Key responsibilities:

• Design, develop, and maintain scalable microservices and RESTful APIs.
• Build and optimize efficient, reusable, and reliable code.
• Implement robust security and data protection measures.
• Collaborate with frontend developers and other stakeholders to integrate user-facing elements.
• Write comprehensive unit tests and integration tests to ensure code quality.
• Deploy and manage applications on cloud platforms (AWS, Azure, GCP).
• Troubleshoot, debug, and upgrade existing systems.
• Participate in code reviews and contribute to team best practices.
• Mentor junior engineers and share technical knowledge.
• Stay current with emerging technologies and industry trends.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of professional experience in backend software development.
• Proficiency in one or more backend languages such as Python, Java, Go, or Node.js.
• Extensive experience with cloud platforms (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).
• Strong understanding of microservices architecture, design patterns, and best practices.
• Experience with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, DynamoDB).
• Familiarity with CI/CD pipelines and infrastructure as code.
• Excellent problem-solving, analytical, and debugging skills.
• Strong communication and interpersonal skills for effective collaboration in a hybrid environment.

This is an exciting opportunity to contribute to a leading technology company. Join our team in **London, England, UK**, and shape the future of cloud services.

Cognizant's delivery model infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results.
**This is your chance to be part of the success story: Cognizant's Cloud & Infrastructures services teams are hiring now and were looking for our next Senior Sales Specialist to join us as an SLS, Director grade**
Are you ready to be a **change-maker and focus on large deals?**
This role will be based at our **London headquarter and offers hybrid work model.**
Service Line Specialists (SLS) are critical to Cognizant's approach of Consultative Selling : they provide deep expertise in a Service Line and work with the Client Leadership Team to close new and expansion opportunities on accounts. SLSs are trusted advisors with a strong technical background and a good mix of strategic and tactical management experience.
You will be actively involved in growing the service line's footprint and working with the Account team to engage clients with opportunities.
**In this role you will :**
+ Be dedicated to Cloud & Infrastructure Services for Europe and be responsible for **TCV** ( Total Contract Value) and **Revenue targets**
+ Lead business development and sales and be accountable for identifying, qualifying and closing new business opportunities.
+ Build mindshare with clients, vertical stakeholders and partner community - Drive thought leadership as well as manage Exec briefings, business reviews
+ Invest time in strengthening existing client relationships - Engage with CXO, VP and Director and key client stakeholders; Participate in reviews and provides educated and relevant perspectives.
+ Collaborate across all of Cognizant practices and offerings in AI, Data, IoT and Applications to ensure we bring the best of Cognizant and offer integrated solutions while growing Cloud, Infrastructure & Security services market shares
+ Guide solutioning and architecture teams to ensure that solution is aligned to client needs and business outcomes
+ **Leverage and enhance Hyperscaler& Partner relationships to identify opportunities** , drive Infra cloud campaigns & initiatives, capitalise on partner funding and drive value in the existing and new accounts
+ Provide subject matter expertise to proposal development and overall solution.
+ Respond to and deliver on client requests; respond to RFP's.
+ Identify opportunities, make proactive proposals to client in line with account strategy.
+ Lead pursuits to close new and expansion opportunities related to applications and software transformations.
+ Maintain excellent hygiene across al sales activities in Salesforce and prepare accurate sales forecasts and sales cycle reporting
+ Report to regional leadership based on interactions with clients, prospects and other market players
**What you need to have to be considered**
+ Master or Bachelor's degree in information technology, software engineering, computer science
+ Experience in selling large deals in Cloud & Infrastructure services with offshore deliveries for **multi-geo programs** ( UK, Europe)
+ Subject matter expertise across Digital Workplace services; Hybrid cloud solutions; Public cloud on Azure, AWS & GCP; Security Services
+ Proven track record of consistently exceeding corporate objectives and targets with strong techno-commercial skills to structure large complex deals
+ Strong consultative selling background and ability to bring Executive level interactions and relationship management
+ Excellent communication, presentation and negotiation skills
+ A good understanding of the competitive landscape and partner ecosystems and ability to leverage partner solutions to solve customer problems
+ At ease developing opportunity pipelines, qualifying high priority deals, and winning
+ You like working collaboratively in a virtual and highly matrixed environment. To be successful, **you need to be fluent in English**
**What you can expect from Cognizant :**
+ An organization driven by technology, a strong Practice of 30k+ Associates fueled by innovation
+ Proven recognition from the markets to support your sales effort : Leader in Multicloud Public Services - ISG Provider Lens
+ An internal open and 'can do' team spirit and an environment where you can make your own ideas reality
At Cognizant, we embrace diversity. We believe it's what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.
**Need a change in 2026 to grow in responsibility and evolve in your career ? Join us ! Please share you CV in English and we will connect soon.**
#Dir #LI-hybrid #Sales #Cloud #Infrastructureservices
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This vacancy is for candidates who are based in the UK and willing to travel internationally
**About Pearson**
At Pearson we're committed to a world that's always learning. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to be better. By pushing the boundaries of technology, and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world's innovations, personal and global.
We are the UK's largest awarding body and offer qualifications that are globally recognised and benchmarked, with educational excellence rooted in a range of General and Vocational courses.
**Purpose**
The Standards Verifier plays a key role in maintaining the integrity and consistency of vocational qualifications by ensuring that assessment and internal verification practices meet national standards. This involves providing expert subject-specific support to centres, conducting sampling and verification activities, delivering clear and constructive feedback, and contributing to the ongoing development of quality assurance processes. Through regular training, collaboration with internal teams, and engagement with centres, the Standards Verifier helps uphold Pearson's commitment to high-quality, reliable assessment.
**Core Services**
When carrying out your role; please be mindful that you represent Pearson and that you should always maintain your professional integrity. Therefore, it is essential that you:
Ensure compliance with all parts of the terms and conditions and other policies.
Act at all times in a way which will not bring Pearson, it's employees and its representatives into disrepute.
Adhere to Pearson policies and guidance related to data privacy and security of information.
Remain respectful and advocate for others to ensure diversity, equity, and inclusion, in a professional manner.
Raise any concerns if you suspect or are made away of any malpractice, maladministration and/ or Safeguarding issues.
Adhere to deadlines given by Pearson and ensure that all work is carried out to the best of an individual's ability.
Respect the confidentiality of centres and learners.
You are responsible for the provision of your own IT equipment and must therefore ensure it is capable of running Pearson required software, relevant malware, appropriate anti-virus software and a suitable internet connection. As well as this we require a Personal email address attached to a secure account. (This cannot be a work email)
Collaborate and communicate in a timely manner with Pearson.
**Role Specific Services and Expectations**
In addition to Pearson's core service expectations, this role requires the following specialised responsibilities:
Stay up to date with relevant qualification specifications and, where applicable, National Occupational Standards.
Provide expert advice, guidance, and support tailored to your subject area and in line with verification requirements.
Attend and complete all mandatory training and annual standardisation activities within required timelines.
Conduct centre visits as required for qualifications involving visiting verification, following guidance from the Assessment team and subject to approval.
Adhere to Pearson's quality assurance processes and follow prescribed sampling strategies for allocated qualifications.
Review learner work and internal verification records to ensure accuracy and compliance.
Ensure assessment decisions are valid, consistent, and aligned with national standards.
Provide constructive feedback and support to centres during the sampling process.
Produce comprehensive and actionable sampling reports for each centre visited.
Clearly communicate when standards are not met and outline the necessary corrective actions.
Assist centres in addressing issues, implementing improvements, and maintaining ongoing compliance.
Identify and recommend suitable learner work or assessment materials for use in future training and standardisation events.
Maintain regular communication with your Pearson supervisor and work collaboratively with internal teams.
This role requires a proactive approach to quality assurance and a commitment to maintaining Pearson's high standards across all responsibilities.
**Experience and Qualifications required:**
**Experience:**
As a representative of the company, you will be expected to have experience in, or be able to demonstrate the ability of the following:
Strong background in quality assurance and assessment practices.
Experience in verifying regulated qualifications.
Exceptional communication skills.
Proven ability to deliver and coordinate training sessions, including standardisation and other standards-focused activities.
In-depth knowledge of specifications relevant to your specialist sector, encompassing both internal.
Examples of previous leadership or support roles in essential quality assurance activities.
**Qualifications:**
Qualifications required to apply for your chosen role at Pearson will depend on the qualification you are delivering. Please contact Pearson ahead of your application if you have any questions on the requirements.
**Vocational Qualifications (eg. BTEC)**
A minimum of one full academic year of teaching experience in the relevant subject area/sector within the last 8 years and/or extensive knowledge and experience in Pearson assessment, quality and processes and national standards within the last 5 years
Relevant CPD evidence in the subject area/sector within the last 12 months
Hold a relevant qualification in the subject area/sector.
A UK recognised teaching qualification
Please note upon successful application Pearson may ask you to provide proof of the qualifications required.
**Application Information**
We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
#LI-KB1

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements Due to the nature of this role and the customers we support, candidates must either: Have lived in the UK for the last 5 consecutive years, or Hold British Citizenship This is essential to obtain UK Security Clearance and is a strict hiring requirement. Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries In-depth understanding of public cloud platforms and deployment best practices Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE) Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks. Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages 3–5 years of experience in Technical Support, or similar hands-on roles Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
• Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
• Triage and resolve technical issues via ticketing systems, phone, and remote sessions
• Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
• Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
• Share insights from customer interactions to improve our product and support experience
• Document troubleshooting steps and resolutions clearly for both internal and customer use
• Lead root cause analysis and coordinate corrective actions to prevent recurrence
  
  

Qualifications

Your Experience

Mandatory Requirements

Due to the nature of this role and the customers we support, candidates must either:

• Have lived in the UK for the last 5 consecutive years, or
• Hold British Citizenship
• This is essential to obtain UK Security Clearance and is a strict hiring requirement.
• Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
• Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
• In-depth understanding of public cloud platforms and deployment best practices
• Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
• Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
• Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
• Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
• Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
• 3–5 years of experience in Technical Support, or similar hands-on roles
• Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience
  
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
+ Share insights from customer interactions to improve our product and support experience
+ Document troubleshooting steps and resolutions clearly for both internal and customer use
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
+ In-depth understanding of public cloud platforms and deployment best practices
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
+ 3-5 years of experience in Technical Support, or similar hands-on roles
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.