26 Crm Implementation jobs in London

Here at Mindera we are currently looking for a Software Implementation Engineer to build, configure and support our clients in-store devices. You’ll manage their full lifecycle, automate deployments and updates using MECM and scripts, and ensure devices are secure, compliant, and always reliable for users.

Requirements

1. Design and construct automated build processes using Microsoft System Center Configuration Manager (MECM)

2. Create unattended installations of various software products using both scripted and MSI delivery mechanisms.

3. Develop tools for use by related technical teams ranging from simple batch files to high-level Windows apps.

4. Work with related support teams to triage problems and escalate to find a solution.

5. Provide a technical bridge between project teams within M&S and external suppliers.

6. Develop an in-depth technical understanding of various retail platforms such as manned tills, self-checkouts and store infrastructure.

Skills required

-MECM (Current Branch) all aspects

-Visual Basic Script (VBS), PowerShell and batch scripting

-InstallShield

-Microsoft Windows Operating System and command line interface

-SQL

-Windows hardware driver technology

-Computer hardware

-Windows management instrumentation (WMI)

Benefits

Competitive day rate

Job Title: Implementation Consultant – Housing Software (Remote)

A fully remote role designing and implementing software solutions for our clients.

About ROCC

With more than 40 years’ experience, we are independently owned, dynamic, and adaptable, driven by a simple collective goal: to be the UK’s leading supplier of housing maintenance software solutions.

Our reputation is built on long-standing client partnerships founded on reliability, flexibility, and transparency. This commitment has helped us maintain 100% customer satisfaction among our local authority, housing association and maintenance clients.

Our people are at the heart of this success. We’re proud of our hugely supportive and collaborative team, where colleagues feel valued, thrive, and shape their careers around what works for them. Our average length of service is over 11 years — a testament to our culture.

The Role

We are growing, and as a result, looking to expand our dynamic product consultancy team.

Reporting to the Head of Projects, this pivotal, hugely varied role will see you manage project implementations by providing:

• Business analysis, gathering and scoping of customer requirements
• Designing specifications and configuring solutions that match client needs
• Liaising with internal teams and 3rd parties to help deliver solutions
• Ensuring functional requirements are met via QA, UAT and demos
• Managing the go live and reporting process

There is a wide array of implementation projects. You could be managing minor change requests, delivering upgrades or enhancements, deploying new modules and eventually, leading full new client implementations.

Whatever the project, your focus will be the same — delivering exceptional outcomes for our clients.

Key responsibilities include:

• Building strong relationships with clients to aid in project implementation and customer success.
• Management of the day-to-day delivery of minor to mid-size customer projects
• Working as part of a team on larger customer projects
• Supporting the Pre-Sales teams with face to face and online product demos.
• Training clients and internal teams to share product knowledge
• Identifying revenue generating opportunities from clients (e.g. change requests, additional modules or functionality)

About You

• Some exposure to housing software within a software house, local authority, housing association or consultancy (essential)
• Software implementation and configuration experience, and an understanding of system integration.
• Strong communication and the ability to build strong customer relationships
• A consulting mindset. Strong analysis, problem solving and project management skills
• A solid multi-tasker, able to manage multiple stakeholders and projects in parallel
• Based in the UK and able to work here without restriction. We work fully remote, but you’ll need to be flexible to travel to client sites across the UK (typically 1–2 days per month).

What We Offer

• Variety – a broad role at the heart of the business
• Collaboration – a team environment where every voice is heard. We may be remote, but our team is at the heart of all we do
• Tangible Achievement - taking projects from conception to deployment
• Customer Centric – customer success is at the heart of everything we do
• Real Responsibility – you will be self-managed but supported by regular 1:1s with the Head of Projects to help you succeed and progress
• Stability – an average length of service of over 11 years

Salary & Hours

• £45-65,000 dependant on experience
• Performance-related bonus
• Company Pension and Life Assurance
• 25 days holiday, plus bank holidays, your birthday and one day per year paid volunteering leave

Apply Now

If this sounds like the right role for you, we’d love to hear from you. Apply today or get in touch with me directly at . I’d be happy to answer any questions or hold a confidential discussion.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

``

Job Title: Implementation Consultant – Housing Software (Remote)

A fully remote role designing and implementing software solutions for our clients.

About ROCC

With more than 40 years’ experience, we are independently owned, dynamic, and adaptable, driven by a simple collective goal: to be the UK’s leading supplier of housing maintenance software solutions.

Our reputation is built on long-standing client partnerships founded on reliability, flexibility, and transparency. This commitment has helped us maintain 100% customer satisfaction among our local authority, housing association and maintenance clients.

Our people are at the heart of this success. We’re proud of our hugely supportive and collaborative team, where colleagues feel valued, thrive, and shape their careers around what works for them. Our average length of service is over 11 years — a testament to our culture.

The Role

We are growing, and as a result, looking to expand our dynamic product consultancy team.

Reporting to the Head of Projects, this pivotal, hugely varied role will see you manage project implementations by providing:

• Business analysis, gathering and scoping of customer requirements
• Designing specifications and configuring solutions that match client needs
• Liaising with internal teams and 3rd parties to help deliver solutions
• Ensuring functional requirements are met via QA, UAT and demos
• Managing the go live and reporting process

There is a wide array of implementation projects. You could be managing minor change requests, delivering upgrades or enhancements, deploying new modules and eventually, leading full new client implementations.

Whatever the project, your focus will be the same — delivering exceptional outcomes for our clients.

Key responsibilities include:

• Building strong relationships with clients to aid in project implementation and customer success.
• Management of the day-to-day delivery of minor to mid-size customer projects
• Working as part of a team on larger customer projects
• Supporting the Pre-Sales teams with face to face and online product demos.
• Training clients and internal teams to share product knowledge
• Identifying revenue generating opportunities from clients (e.g. change requests, additional modules or functionality)

About You

• Some exposure to housing software within a software house, local authority, housing association or consultancy (essential)
• Software implementation and configuration experience, and an understanding of system integration.
• Strong communication and the ability to build strong customer relationships
• A consulting mindset. Strong analysis, problem solving and project management skills
• A solid multi-tasker, able to manage multiple stakeholders and projects in parallel
• Based in the UK and able to work here without restriction. We work fully remote, but you’ll need to be flexible to travel to client sites across the UK (typically 1–2 days per month).

What We Offer

• Variety – a broad role at the heart of the business
• Collaboration – a team environment where every voice is heard. We may be remote, but our team is at the heart of all we do
• Tangible Achievement - taking projects from conception to deployment
• Customer Centric – customer success is at the heart of everything we do
• Real Responsibility – you will be self-managed but supported by regular 1:1s with the Head of Projects to help you succeed and progress
• Stability – an average length of service of over 11 years

Salary & Hours

• £45-65,000 dependant on experience
• Performance-related bonus
• Company Pension and Life Assurance
• 25 days holiday, plus bank holidays, your birthday and one day per year paid volunteering leave

Apply Now

If this sounds like the right role for you, we’d love to hear from you. Apply today or get in touch with me directly at . I’d be happy to answer any questions or hold a confidential discussion.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

``

Job Title: Implementation Consultant – Housing Software (Remote)

A fully remote role designing and implementing software solutions for our clients.

About ROCC

With more than 40 years’ experience, we are independently owned, dynamic, and adaptable, driven by a simple collective goal: to be the UK’s leading supplier of housing maintenance software solutions.

Our reputation is built on long-standing client partnerships founded on reliability, flexibility, and transparency. This commitment has helped us maintain 100% customer satisfaction among our local authority, housing association and maintenance clients.

Our people are at the heart of this success. We’re proud of our hugely supportive and collaborative team, where colleagues feel valued, thrive, and shape their careers around what works for them. Our average length of service is over 11 years — a testament to our culture.

The Role

We are growing, and as a result, looking to expand our dynamic product consultancy team.

Reporting to the Head of Projects, this pivotal, hugely varied role will see you manage project implementations by providing:

• Business analysis, gathering and scoping of customer requirements
• Designing specifications and configuring solutions that match client needs
• Liaising with internal teams and 3rd parties to help deliver solutions
• Ensuring functional requirements are met via QA, UAT and demos
• Managing the go live and reporting process

There is a wide array of implementation projects. You could be managing minor change requests, delivering upgrades or enhancements, deploying new modules and eventually, leading full new client implementations.

Whatever the project, your focus will be the same — delivering exceptional outcomes for our clients.

Key responsibilities include:

• Building strong relationships with clients to aid in project implementation and customer success.
• Management of the day-to-day delivery of minor to mid-size customer projects
• Working as part of a team on larger customer projects
• Supporting the Pre-Sales teams with face to face and online product demos.
• Training clients and internal teams to share product knowledge
• Identifying revenue generating opportunities from clients (e.g. change requests, additional modules or functionality)

About You

• Some exposure to housing software within a software house, local authority, housing association or consultancy (essential)
• Software implementation and configuration experience, and an understanding of system integration.
• Strong communication and the ability to build strong customer relationships
• A consulting mindset. Strong analysis, problem solving and project management skills
• A solid multi-tasker, able to manage multiple stakeholders and projects in parallel
• Based in the UK and able to work here without restriction. We work fully remote, but you’ll need to be flexible to travel to client sites across the UK (typically 1–2 days per month).

What We Offer

• Variety – a broad role at the heart of the business
• Collaboration – a team environment where every voice is heard. We may be remote, but our team is at the heart of all we do
• Tangible Achievement - taking projects from conception to deployment
• Customer Centric – customer success is at the heart of everything we do
• Real Responsibility – you will be self-managed but supported by regular 1:1s with the Head of Projects to help you succeed and progress
• Stability – an average length of service of over 11 years

Salary & Hours

• £45-65,000 dependant on experience
• Performance-related bonus
• Company Pension and Life Assurance
• 25 days holiday, plus bank holidays, your birthday and one day per year paid volunteering leave

Apply Now

If this sounds like the right role for you, we’d love to hear from you. Apply today or get in touch with me directly at . I’d be happy to answer any questions or hold a confidential discussion.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

``

Are you a customer-focused Account Manager or Customer Success leader eager to drive client satisfaction and engagement in a fast-growing, mission-driven tech company?

Who you are

If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!

• You’ve got 2-3+ years experience working in a client facing role
• You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
• You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
• You take ownership of your work and pride in building meaningful, long-term relationships motivated by helping customers succeed and grow with the product.

Who is Trybe?

Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.

What the role involves

• Own and nurture client relationships by becoming a trusted partner - deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
• Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
• Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
• Identify upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
• Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
• Monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.

Trybe Benefits

• A competitive salary
• Vitality private health insurance
• Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
• We have 3 furry colleagues, Sooty, Pax and Hugo
• Weekly team lunch
• Quarterly team parties and annual office bake off
• 26 days annual leave plus bank holidays

Are you a customer-focused Account Manager or Customer Success leader eager to drive client satisfaction and engagement in a fast-growing, mission-driven tech company?

Who you are

If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!

• You’ve got 2-3+ years experience working in a client facing role
• You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
• You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
• You take ownership of your work and pride in building meaningful, long-term relationships motivated by helping customers succeed and grow with the product.

Who is Trybe?

Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.

What the role involves

• Own and nurture client relationships by becoming a trusted partner - deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
• Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
• Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
• Identify upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
• Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
• Monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.

Trybe Benefits

• A competitive salary
• Vitality private health insurance
• Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
• We have 3 furry colleagues, Sooty, Pax and Hugo
• Weekly team lunch
• Quarterly team parties and annual office bake off
• 26 days annual leave plus bank holidays

Location : Kensington, London

Start date: November 2025 or earlier

At LUCA FALONI , we create timeless Italian menswear crafted with the finest materials and traditional artisanship. We bring uncompromising quality, effortless style, and exceptional service to clients worldwide.

We are looking for a Customer Relationship Manager to join our London-based team and lead our customer service operations globally. If you are passionate about delivering outstanding client experiences, building strong teams, and driving service excellence in a luxury retail environment, this could be your next big step.

What you will do:

• Lead and inspire the customer service team to deliver best-in-class support across all channels (email, chat, phone, social).
• Develop and implement service strategies that elevate the customer journey and build long-term loyalty.
• Monitor key performance metrics and continuously improve response times, quality, and satisfaction.
• Collaborate closely with e-commerce, retail, logistics, and marketing teams to ensure a seamless omnichannel experience.
• Lead customer interactions with empathy and efficiency, transforming challenges into opportunities to build lasting client loyalty.
• Train, mentor, and grow your team to achieve their highest potential.

What we are looking for:

• Proven experience in customer service management, ideally within luxury retail, fashion, or e-commerce.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Data-driven mindset with the ability to analyse performance and implement improvements.
• Passion for delivering exceptional client experiences and representing a premium brand.

Why join LUCA FALONI?

• Be part of a growing international brand with Italian heritage and global reach.
• Work in a collaborative, ambitious, and creative environment.
• Opportunities for professional growth and career development.
• Competitive salary
• Benefit package including generous employee discount, work-from-anywhere allowance and much more.

If you’re ready to take the next step in luxury retail and play a key role in shaping an exceptional client experience, we’d love to hear from you

We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.

Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process .

We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.

Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.