8 Crm Management jobs in London

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.    

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.   

We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.   

For more information, check out our Welcome to Ten video !   

We are seeking a data-oriented CRM Specialist to lead and enhance our email marketing and CRM initiatives. This position is ideal for an individual who is enthusiastic about crafting personalised, data-driven customer experiences and excels at transforming insights into actionable strategies while implementing CRM solutions using top-tier tools like Braze. You will be both a strategic thinker and a proactive executor, capable of developing a lifecycle journey from the ground up, and then analysing the metrics to optimise performance.

Create & Deliver Impactful Campaigns

• Develop and oversee engaging email communications ranging from informative newsletters to intricate customer lifecycle journeys.
• Take full ownership of the process: from crafting copy and visuals to executing segmentation, conducting tests, deploying campaigns, and analysing results.

Enhance Personalisation Through Automation

• Design intelligent, scalable, and adaptive customer journeys utilising Braze features (including Canvas, Liquid, segmentation, and more).
• Utilise real-time data to ensure messages reach the right audience at the perfect moment, through the appropriate channel.

Lead Reporting & Optimisation Efforts

• Monitor and evaluate CRM campaign success, email metrics, and customer engagement statistics.
• Transform data into practical insights - consistently test, learn, and refine strategies to enhance outcomes.
• Provide transparent reporting on the CRM's influence throughout the customer journey, from engagement to retention.

Become the Braze Champion

• Serve as the primary Braze authority within our organisation, maximising the benefits of the platform.
• Investigate new Braze functionalities and integrations to foster innovation in our customer communication strategies.

Requirements

• A minimum of 2 years of hands-on experience in CRM and Email Marketing with successful campaign design for customer engagement and retention.

• Expert knowledge of Braze, including advanced features like Canvases, Liquid logic, segmentation techniques, and data integration.
• Strong understanding of customer lifecycle marketing and retention strategies for nurturing leads and enhancing loyalty.
• Proficient in HTML and CSS for email creation and optimisation, able to modify templates for visual appeal and functionality.
• Data-driven mindset with strong analytical skills to interpret data and derive actionable marketing insights.
• Skilled in A/B testing, audience segmentation, and personalisation strategies for tailored customer experiences.
• Passionate about CRM, keeping up with trends and best practices to improve customer relationships and drive business growth.

• The opportunity to build best-in-class CRM programs that impact millions of users
• Creative freedom to experiment and innovate in a supportive, collaborative team
• Opportunity to develop your skills and career in a fast-moving, customer-obsessed business

• Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

• A competitive salary depending on experience
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Remote Working Holidays  - possibilities to Travel and Work anywhere in the world!
• Employee Discounts.  Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team , with diversity at its core.
• Genuine career opportunities  within a dynamic and international company.

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” 

Join Ten Group – apply before 20 September 2025.

Please note: We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.

Role: Salesforce Business Analyst (4 Month FTC)

Location: London - x2 a month (Adhoc)

Salary: Up to £60,000

Heavy Salesforce experience is essential for this role, and you will need to have either a 2 week notice or less OR immediately available.

A recognised UK based nonprofit are undergoing a large long-term Salesforce digital transformation seeking a Salesforce Business Analyst to join their cross-functional team of experts. They have a variety of clouds in their org, and you will gain first hand exposure to the latest NonProfitCloud.

You will lead across stakeholder engagements with technical and non-technical teams, hold requirement gathering workshops and involved in change management.

Their internal culture is vibrant, people-first and offers flexibility. You will be required to attend office a couple of times a month on an adhoc basis where the team get together and often have social team bonding activities during these allocated days.

This will be a 4 month FTC with room for extension by at least another 2 months.

Requirements:

• Proven experience as salesforce business analyst
• NPSP experience is essential & Service cloud - Desired
• Proficiency in stakeholder engagement and running workshops
• Full right to work in the UK
• Experience with change management
• Relevant Salesforce certifications

Benefits include:

• 25 days AL + BH (Additional days acquired after 2 years’ service)
• Flexible working, and flexi working hours
• 6% employer pension contributions
• Enhanced maternity leave
• Death in service
• Interest free educational loans
• Discretionary bonus scheme
• + other perks

Interviews will commence WC 8th - Apply and await to hear if you fit the requirements.

This is an opportunity for a driven Product Owner to take on an exciting new career challenge

• You’ll understand and deliver the vision of a product from the point of view of customer, end user or stakeholder, leading a team towards this vision

• t’s a chance to have a tangible effect on our function, put your existing skills to the test and advance your career

• You ll work from home some of the time, but you'll also spend at least two days a week working in the office

What you'll do

You'll own and drive the product vision and roadmap for the new CRM platform for Coutts, envisioning future client needs based on thorough market understanding. You'll ensure stories and enablers meet the acceptance and quality criteria and are aligned to the vision, features and objectives.

In addition, you'll:

• B accountable for the team backlog and help break down features into stories and priorities

• A alyse client insight, market and competitor analysis, along with the commercial performance of the product set, to enhance the proposition offering across all franchise journeys

• R commend improvements to the client experience, and drive these through to implementation to improve client acquisition, development and retention

• D monstrate commercial responsibility for the product set with end-to-end profit and loss view, including benefits realisation

• P rtner with Finance to ensure budgets align with client journey performance

The skills you'll need

You'll need a good understanding of Agile methodologies, with experience of working in an Agile team and the ability to relate everyday work to the strategic vision of the feature team with a strong focus on business outcomes. You'll also have hands-on experience leading CRM product delivery, collaborating across business and technology teams to align with strategic goals.

You’ll also need:

• A p oven track record of delivering Microsoft Dynamics solutions, ideally in banking or financial services

• K owledge of product development and management techniques

• E perience of changing team or department mindsets, culture and structure

• E perience of working with delivery teams and knowledge of collaboration techniques

• S rong leadership skills with proven product experience in the financial services industry and a focus on delivering customer value

• A excellent track record of meeting objectives in deadlines and budget