10 Crm Management jobs in London
CRM Specialist (Braze Expert)
Posted 16 days ago
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Job Description
Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence
Ten is on a mission to become the most trusted service business in the world.
Senior CRM Specialist (4 Month FTC)
Posted 20 days ago
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Job Description
ABOUT DROOL
DROOL is a fast-growing e-commerce startup that’s on a mission to become the world’s most progressive destination for discovering and shopping unique contemporary art prints. Having grown profitably, we’re now backed by a US VC that has considerable domain expertise scaling startups like Ruggable, Dr Squatch and Fabletics into e-commerce powerhouses.
ROLE SUMMARY
We’re looking for a commercially-minded, technically capable Senior CRM Specialist to own the customer lifecycle across data capture, acquisition, retention, and reactivation during our peak Black Friday/holiday period. You’ll use data-driven insights to deliver impactful multi-channel campaigns (email, SMS) that drive growth for our fast-scaling e-commerce brand.
If you thrive in fast-paced, high-impact environments and want to shape the customer journey end-to-end, this role is for you.
This 3-4 month fixed-term opportunity will work on a hybrid basis from our office in Shoreditch, London. For the right candidate, we are open to the opportunity of this becoming a full-time permanent role.
RESPONSIBILITIES:
New Customer Acquisition
- Build strong, best-in-class campaign journeys that convert sign-ups into first-time buyers.
- Test messaging, offers, and creative to maximise conversion from acquisition channels.
- Ensure alignment with growth and paid media teams to close the loop between ads and CRM touchpoints.
Customer Retention
- Develop lifecycle journeys that increase repeat purchase and strengthen customer loyalty.
- Leverage behavioural and transactional data to test personalisation (segmentation, product recommendations etc).
- Align campaigns with trading calendars, product drops, and seasonal moments.
- Write on-brand, engaging copy that deepens customer connection.
Lapsed Customer Reactivation
- Create win-back campaigns tailored to churned or inactive segments.
- Test incentives, messaging, and channels to re-engage lapsed customers.
- Monitor reactivation performance and feed insights back into lifecycle strategy
Data Capture (Sign-up forms & quizzes)
- Constantly rethink, test and optimise sign-up flows, quizzes, and other data capture tools to grow the CRM database.
- Implement progressive profiling to enrich customer data and enable more personalised messaging.
- Monitor data quality and compliance (GDPR/CCPA).
CORE RESPONSIBILITIES (across lifecycle)
- Deliver multi-channel CRM campaigns (e.g. product drops, seasonal sale campaigns, new product launches etc) end-to-end, from planning and segmentation, to build and reporting.
- Build and optimise automated journeys using decision splits, delays, entry/exit criteria, and dynamic content.
- Run robust testing (e.g., A/B, hold-outs, incrementality, etc.) to improve opens, clicks, conversions, and revenue contribution.
- Translate campaign performance into actionable insights for cross-functional teams.
- Work cross-functionally to inform the testing roadmap (e.g. using paid traffic insights to inform popups or flows)
Requirements
- 2+ years in CRM, retention marketing, or lifecycle management, within e-commerce brands.
- Hands-on experience with leading CRM platforms (e.g. Klaviyo).
- Strong commercial acumen with a track record of driving measurable revenue.
- Data-driven mindset: comfortable with segmentation, reporting, and experimentation.
- Creative eye for compelling copy and customer-first communication.
- Collaborative approach, able to work closely with growth/marketing and data teams.
Benefits
- Competitive salary
- Work from home opportunities
- 25 days holiday + bank holidays (pro rata to the duration of the contract)
- 50-75% employee discount
Customer Relationship Manager
Posted today
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Job Description
Customer Relationship Manager
Posted today
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Job Description
Customer Relationship Manager
Posted today
Job Viewed
Job Description
Are you a customer-focused Account Manager or Customer Success leader eager to drive client satisfaction and engagement in a fast-growing, mission-driven tech company?
Who you are
If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!
- You’ve got 2-3+ years experience working in a client facing role
- You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
- You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
- You take ownership of your work and pride in building meaningful, long-term relationships motivated by helping customers succeed and grow with the product.
Who is Trybe?
Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.
What the role involves
- Own and nurture client relationships by becoming a trusted partner - deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
- Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
- Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
- Identify upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
- Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
- Monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.
Trybe Benefits
- A competitive salary
- Vitality private health insurance
- Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
- We have 3 furry colleagues, Sooty, Pax and Hugo
- Weekly team lunch
- Quarterly team parties and annual office bake off
- 26 days annual leave plus bank holidays
Customer Relationship Manager
Posted 8 days ago
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Job Description
Location : Kensington, London
Start date: November 2025 or earlier
At LUCA FALONI , we create timeless Italian menswear crafted with the finest materials and traditional artisanship. We bring uncompromising quality, effortless style, and exceptional service to clients worldwide.
We are looking for a Customer Relationship Manager to join our London-based team and lead our customer service operations globally. If you are passionate about delivering outstanding client experiences, building strong teams, and driving service excellence in a luxury retail environment, this could be your next big step.
What you will do:
- Lead and inspire the customer service team to deliver best-in-class support across all channels (email, chat, phone, social).
- Develop and implement service strategies that elevate the customer journey and build long-term loyalty.
- Monitor key performance metrics and continuously improve response times, quality, and satisfaction.
- Collaborate closely with e-commerce, retail, logistics, and marketing teams to ensure a seamless omnichannel experience.
- Lead customer interactions with empathy and efficiency, transforming challenges into opportunities to build lasting client loyalty.
- Train, mentor, and grow your team to achieve their highest potential.
What we are looking for:
- Proven experience in customer service management, ideally within luxury retail, fashion, or e-commerce.
- Strong leadership and people management skills.
- Excellent communication and problem-solving abilities.
- Data-driven mindset with the ability to analyse performance and implement improvements.
- Passion for delivering exceptional client experiences and representing a premium brand.
Why join LUCA FALONI?
- Be part of a growing international brand with Italian heritage and global reach.
- Work in a collaborative, ambitious, and creative environment.
- Opportunities for professional growth and career development.
- Competitive salary
- Benefit package including generous employee discount, work-from-anywhere allowance and much more.
If you’re ready to take the next step in luxury retail and play a key role in shaping an exceptional client experience, we’d love to hear from you
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process .
We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.
Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.
Customer Relationship Manager
Posted today
Job Viewed
Job Description
Are you a customer-focused Account Manager or Customer Success leader eager to drive client satisfaction and engagement in a fast-growing, mission-driven tech company?
Who you are
If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!
- You’ve got 2-3+ years experience working in a client facing role
- You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
- You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
- You take ownership of your work and pride in building meaningful, long-term relationships motivated by helping customers succeed and grow with the product.
Who is Trybe?
Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.
What the role involves
- Own and nurture client relationships by becoming a trusted partner - deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
- Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
- Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
- Identify upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
- Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
- Monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.
Trybe Benefits
- A competitive salary
- Vitality private health insurance
- Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
- We have 3 furry colleagues, Sooty, Pax and Hugo
- Weekly team lunch
- Quarterly team parties and annual office bake off
- 26 days annual leave plus bank holidays
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Customer Relationship Manager
Posted today
Job Viewed
Job Description
Location : Kensington, London
Start date: November 2025 or earlier
At LUCA FALONI , we create timeless Italian menswear crafted with the finest materials and traditional artisanship. We bring uncompromising quality, effortless style, and exceptional service to clients worldwide.
We are looking for a Customer Relationship Manager to join our London-based team and lead our customer service operations globally. If you are passionate about delivering outstanding client experiences, building strong teams, and driving service excellence in a luxury retail environment, this could be your next big step.
What you will do:
- Lead and inspire the customer service team to deliver best-in-class support across all channels (email, chat, phone, social).
- Develop and implement service strategies that elevate the customer journey and build long-term loyalty.
- Monitor key performance metrics and continuously improve response times, quality, and satisfaction.
- Collaborate closely with e-commerce, retail, logistics, and marketing teams to ensure a seamless omnichannel experience.
- Lead customer interactions with empathy and efficiency, transforming challenges into opportunities to build lasting client loyalty.
- Train, mentor, and grow your team to achieve their highest potential.
What we are looking for:
- Proven experience in customer service management, ideally within luxury retail, fashion, or e-commerce.
- Strong leadership and people management skills.
- Excellent communication and problem-solving abilities.
- Data-driven mindset with the ability to analyse performance and implement improvements.
- Passion for delivering exceptional client experiences and representing a premium brand.
Why join LUCA FALONI?
- Be part of a growing international brand with Italian heritage and global reach.
- Work in a collaborative, ambitious, and creative environment.
- Opportunities for professional growth and career development.
- Competitive salary
- Benefit package including generous employee discount, work-from-anywhere allowance and much more.
If you’re ready to take the next step in luxury retail and play a key role in shaping an exceptional client experience, we’d love to hear from you
We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination.
Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process .
We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.
Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.
Customer Relationship Ambassador / Sales Ambassador
Posted 4 days ago
Job Viewed
Job Description
**Location:**
+ Birmingham
+ London
+ South East (Sussex and Kent)
**About Abbott:** Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our portfolio includes life-changing technologies across diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in more than 160 countries, Abbott is committed to advancing healthcare worldwide.
**About the Organization:** Our Ambassadors are part of our customer-focused operations. As the healthcare landscape evolves our mission is to create stronger, solutions-focused partnerships while meeting day-to-day service and support needs.
**Primary Objective of the Position:** The Abbott Sales Ambassador is responsible for managing and expanding existing accounts, improving customer relationships, enhancing account profitability, and providing first-line service support.
**Major Accountabilities:**
+ **Revenue Responsibility:** Manage full revenue responsibility
+ **Customer Partnership:** Act as a trusted partner and advisor, serving as Abbott's main contact for customers.
+ **Account Development:** Drive the development of accounts through strategic management and post-sales implementation processes.
+ **Sales Support:** Target new product and menu expansions, and provide sales support.
+ **Customer Reviews:** Prepare and execute regular customer business reviews.
+ **Contract Management:** Manage routine renewals of base business accounts and negotiate long-term contracts.
+ **Service Support:** Provide first-line service support and technical troubleshooting with an average completion time of 2 hours (range 0-4 hours).
+ **Proactive Service:** Perform technical service bulletins (TSBs) within 2 hours and implement new assays.
+ **Training and Coaching:** Provide ongoing training and coaching to customers.
+ **Project Oversight:** Oversee the progress of cross-functional implementation teams (post-sale) with project managers.
**Educational Background:**
+ **Required:** Bachelor's degree or equivalent experience.
**Experience:**
+ Experience in the diagnostic industry, with an emphasis on managing and expanding existing accounts, improving customer relationships, and enhancing account profitability.
+ Proven track record in a similar position, supported by management and customer references.
+ Excellent product and industry knowledge.
+ Strong understanding of key stakeholders and customer dynamics.
+ Strong solution selling and relationship building skills.
+ Excellent communication skills.
+ Fluency in local language and English; additional languages are advantageous.
**Benefits:** As a global healthcare company, Abbott offers a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Customer Success and Relationship Management Team
Posted 5 days ago
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Job Description
**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom