7 Crm Management jobs in London

ABOUT DROOL

DROOL is a fast-growing e-commerce startup that’s on a mission to become the world’s most progressive destination for discovering and shopping unique contemporary art prints. Having grown profitably, we’re now backed by a US VC that has considerable domain expertise scaling startups like Ruggable, Dr Squatch and Fabletics into e-commerce powerhouses. 

ROLE SUMMARY

We’re looking for a commercially-minded, technically capable Senior CRM Specialist to own the customer lifecycle across data capture, acquisition, retention, and reactivation during our peak Black Friday/holiday period. You’ll use data-driven insights to deliver impactful multi-channel campaigns (email, SMS) that drive growth for our fast-scaling e-commerce brand.

If you thrive in fast-paced, high-impact environments and want to shape the customer journey end-to-end, this role is for you.

This 3-4 month fixed-term opportunity will work on a hybrid basis from our office in Shoreditch, London. For the right candidate, we are open to the opportunity of this becoming a full-time permanent role.

RESPONSIBILITIES:

New Customer Acquisition

• Build strong, best-in-class campaign journeys that convert sign-ups into first-time buyers.
• Test messaging, offers, and creative to maximise conversion from acquisition channels.
• Ensure alignment with growth and paid media teams to close the loop between ads and CRM touchpoints.

Customer Retention

• Develop lifecycle journeys that increase repeat purchase and strengthen customer loyalty.
• Leverage behavioural and transactional data to test personalisation (segmentation, product recommendations etc).
• Align campaigns with trading calendars, product drops, and seasonal moments.
• Write on-brand, engaging copy that deepens customer connection.

Lapsed Customer Reactivation

• Create win-back campaigns tailored to churned or inactive segments.
• Test incentives, messaging, and channels to re-engage lapsed customers.
• Monitor reactivation performance and feed insights back into lifecycle strategy

Data Capture (Sign-up forms & quizzes)

• Constantly rethink, test and optimise sign-up flows, quizzes, and other data capture tools to grow the CRM database.
• Implement progressive profiling to enrich customer data and enable more personalised messaging.
• Monitor data quality and compliance (GDPR/CCPA).

CORE RESPONSIBILITIES (across lifecycle)

• Deliver multi-channel CRM campaigns (e.g. product drops, seasonal sale campaigns, new product launches etc) end-to-end, from planning and segmentation, to build and reporting.
• Build and optimise automated journeys using decision splits, delays, entry/exit criteria, and dynamic content.
• Run robust testing (e.g., A/B, hold-outs, incrementality, etc.) to improve opens, clicks, conversions, and revenue contribution.
• Translate campaign performance into actionable insights for cross-functional teams.
• Work cross-functionally to inform the testing roadmap (e.g. using paid traffic insights to inform popups or flows)

Requirements

• 2+ years in CRM, retention marketing, or lifecycle management, within e-commerce brands.
• Hands-on experience with leading CRM platforms (e.g. Klaviyo).
• Strong commercial acumen with a track record of driving measurable revenue.
• Data-driven mindset: comfortable with segmentation, reporting, and experimentation.
• Creative eye for compelling copy and customer-first communication.
• Collaborative approach, able to work closely with growth/marketing and data teams.

Benefits

• Competitive salary
• Work from home opportunities
• 25 days holiday + bank holidays (pro rata to the duration of the contract)
• 50-75% employee discount

CRM Marketing Operations Specialist

Role: CRM Marketing Operations Specialist
Industry: Media & Entertainment
Specialism(s): CRM, Messaging, Braze, AEM, Quality Assurance, CRM Lifecycle Comms, Solution Design, Push, In-App, SMS
Type: Contract, Inside IR35
Location: London (Hybrid)
Pay Rate: 250 - 305 per day
Start: October 2025

CRM Marketing Operations Specialist

CPS Group UK are delighted to be working with a leading brand to appoint a CRM Marketing Operations Specialist to enable marketer strategies through knowledge and execution of messaging channel end-to-end solutions

The CRM Marketing Operations Specialist is accountable across the messaging lifecycle, from solution design to build and deployment, to understanding the impact of the campaign. The role is critical to ensuring high-quality user experience through a rigorous quality assurance approach and peer feedback.

Role Requirements

* Build, test and execute CRM messages across the entire customer lifecycle
* Continually drive messaging optimization and best practice adoption
* Run A/B and multivariate tests
* Coordinate with marketing teams to create and manage the end-to-end marketing campaign process
* Create and manage project plans with clearly defined deliverables and resources
* Within the team, coordinate CRM workstreams and prioritise effectively
* Track and communicate CRM messaging progress
* Monitor messaging campaigns and initiatives, flagging and mitigating issues where required
* Traffic messages utilizing targeting capabilities, considering business goals
* Implement and audit all analytic encoding to enable messaging effectiveness
* Report and analyse on message performance
* Ensure CRM operations conform to regulatory standards (e.g. GDPR)


Require Skills & Experience

* 2+ years of work experience in marketing operations, analytics
* Proficiency using Braze platform
* Experience in Marketing/CRM automation and personalisation
* Active certifications in messaging platforms (Salesforce Marketing Cloud, Braze, Adobe Experience Manager)
* Understanding of messaging best practices (email, push, in-app)
* Strives for quality
* High attention to detail and ability to readily spot potential bugs/issues
* Excellent written/documentation skills
* Skilled in Insights Analysis
* Working knowledge of SQL
* Experience working in agile teams
* Effective communication skills with globally diverse cultures
* Curious and analytic mindset, striving to build expertise
* Multi-lingual (desirable, excellent English language/written skills mandatory)

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

CRM Marketing Operations Specialist

Role: CRM Marketing Operations Specialist
Industry: Media & Entertainment
Specialism(s): CRM, Messaging, Braze, AEM, Quality Assurance, CRM Lifecycle Comms, Solution Design, Push, In-App, SMS
Type: Contract, Inside IR35
Location: London (Hybrid)
Pay Rate: 250 - 305 per day
Start: October 2025

CRM Marketing Operations Specialist

CPS Group UK are delighted to be working with a leading brand to appoint a CRM Marketing Operations Specialist to enable marketer strategies through knowledge and execution of messaging channel end-to-end solutions

The CRM Marketing Operations Specialist is accountable across the messaging lifecycle, from solution design to build and deployment, to understanding the impact of the campaign. The role is critical to ensuring high-quality user experience through a rigorous quality assurance approach and peer feedback.

Role Requirements

* Build, test and execute CRM messages across the entire customer lifecycle
* Continually drive messaging optimization and best practice adoption
* Run A/B and multivariate tests
* Coordinate with marketing teams to create and manage the end-to-end marketing campaign process
* Create and manage project plans with clearly defined deliverables and resources
* Within the team, coordinate CRM workstreams and prioritise effectively
* Track and communicate CRM messaging progress
* Monitor messaging campaigns and initiatives, flagging and mitigating issues where required
* Traffic messages utilizing targeting capabilities, considering business goals
* Implement and audit all analytic encoding to enable messaging effectiveness
* Report and analyse on message performance
* Ensure CRM operations conform to regulatory standards (e.g. GDPR)


Require Skills & Experience

* 2+ years of work experience in marketing operations, analytics
* Proficiency using Braze platform
* Experience in Marketing/CRM automation and personalisation
* Active certifications in messaging platforms (Salesforce Marketing Cloud, Braze, Adobe Experience Manager)
* Understanding of messaging best practices (email, push, in-app)
* Strives for quality
* High attention to detail and ability to readily spot potential bugs/issues
* Excellent written/documentation skills
* Skilled in Insights Analysis
* Working knowledge of SQL
* Experience working in agile teams
* Effective communication skills with globally diverse cultures
* Curious and analytic mindset, striving to build expertise
* Multi-lingual (desirable, excellent English language/written skills mandatory)

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

**About the Role:**
**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom