15 Crm Systems jobs in London
Sales & Relationship Management - Italian Speaking
Posted 11 days ago
Job Viewed
Job Description
As a Senior Sales and Relationship Management Representative, you will play a key role in driving the success of client relationships within Italy and other European countries. You will oversee the entire sales lifecycle, from identifying and pursuing new business opportunities to analysing data and trends, conducting lead prospecting, and managing existing client relationships to ensure satisfaction and retention.
Your expertise in effectively presenting the OSTTRA value proposition will be essential, whether introducing new services or reinforcing the benefits of existing ones. You will also negotiate commercial terms with key decision-makers to maximise revenue potential. Collaborating with an experienced sales team and product specialists, you will engage with various departments across OSTTRA to deliver tailored solutions that meet client needs and foster long-term partnerships.
**Key Accountabilities:**
+ **Drive Revenue Growth:** Execute a strategic sales plan to enhance revenue generation from both existing and new clients, ensuring alignment with overall business objectives.
+ **Market Insight:** Analyse the global competitive and regulatory landscape, understanding its implications to inform strategic decisions and client engagements.
+ **Client-Specific Strategies:** Develop and implement tailored account plans that address the unique challenges and opportunities within client segments, fostering deeper relationships and enhanced service delivery.
+ **Collaborative Strategy Development:** Partner with Sales Leadership, Business Line Heads, Product Leads, and Marketing to create and execute strategies that effectively position OSTTRA's products and services, focusing on:
+ _Expanding client acquisition and segment penetration._
+ _Increasing the diversity of asset classes and products utilised by clients._
+ _Enhancing overall and per-client transaction volumes on our platforms._
+ **_Proactive Communication:_** _Utilise the CRM system to initiate and maintain_ proactive communication across segments, ensuring seamless coordination and driving effective sales efforts.
+ **Industry Representation:** Actively represent OSTTRA at industry conferences, trade shows, and professional associations, showcasing our value proposition and expanding our network.
**Person Specification:**
+ **Proven Experience:** Demonstrated success with the financial community, showcasing a robust track record in lead generation, impactful product presentations, effective commercial negotiations, and exceeding sales targets.
+ **Financial Market Knowledge:** Deep understanding of financial market ecosystems and post-trade processes, enabling you to navigate and address client needs effectively.
+ **Client Communication Skills:** Ability to interpret and respond to client communications thoughtfully, balancing their needs with strategic sales objectives to drive results.
+ **Solution-Oriented Mindset:** Capacity to understand client workflows and requirements, positioning tailored solutions that meet their unique challenges and enhance satisfaction.
+ **Relationship Building:** Strong ability to cultivate and maintain relationships with key decision-makers, fostering trust and collaboration for long-term partnerships.
+ **Team Player with Independence:** Comfortable working both independently and as part of a collaborative team, demonstrating adaptability and initiative.
+ **Effective Prioritisation:** Skilled in self-prioritising tasks and managing shifting objectives, ensuring focus on high-impact activities.
+ **Multitasking Ability:** Proven ability to thrive in a fast-paced, dynamic environment, managing responsibilities to both internal and external stakeholders efficiently.
+ **Organisational and Analytical Skills:** Strong organisational capabilities paired with analytical skills, allowing for effective data-driven decision-making.
+ **Exceptional Communication:** Excellent oral and written communication skills, facilitating clear and persuasive interactions with clients and colleagues alike.
+ **Languages:** Fluent Italian required
**Special Job Requirements:**
+ Some travel required
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 314744
**Posted On:** 2025-06-27
**Location:** London, United Kingdom
Regional Customer Relationship Manager
Posted 2 days ago
Job Viewed
Job Description
Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.
NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Regional Customer Relationship Manager
Posted 2 days ago
Job Viewed
Job Description
Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.
NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Regional Customer Relationship Manager
Posted 6 days ago
Job Viewed
Job Description
Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.
NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Regional Customer Relationship Manager
Posted 6 days ago
Job Viewed
Job Description
Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
Attritive salary, alongside a competitive commission structure
Access to a range of retail and leisure discounts
Access to a range of wellbeing support and Best Doctors Service
Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets
Excellent communication skills.
Networking within the local community to raise the profile of the home and generate enquiries
Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
Have proven sales and marketing experience preferably in healthcare but not essential
Have the ability to analyse data on Salesforce or similar CRM application
Be self-motivated and target driven
Have interpersonal and professional qualities
Confident user of Microsoft Office (Excel/Powerpoint)
Full UK driving licence.
NEED TO DO:
Represent Barchester and our state of the art home in a friendly and professional manner.
Responsible for all sales activity for the home.
Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
Engage with residents and relatives to understand their experience and requirements.
Respond to sales enquiries.
Actively generate leads and identify local marketing opportunities.
Maintain a contacts database.
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Senior Principal Relationship Management and Business Development
Posted 11 days ago
Job Viewed
Job Description
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
**Job Description:**
**What You'll Do**
Responsible for managing business development in one or more countries, regions or industries. Responsible for building and maintaining a robust pipeline of new sales opportunities through effective networking and relationship development with appropriate industry and FinTech companies.
Responsible for cultivating and expanding multiple strategic and complex external relationships by serving as lead representative for Discover to identify and drive opportunities to expand business targets within portfolio. Serves a strategic role in increasing network transaction volume and revenue generation by selling new programs (e.g. Prepaid, Credit, Debit, etc.).
**How You'll Do It**
+ Drive new partnerships with payment service providers to grow merchant acceptance for Discover in the UK.
+ Manage the entire sales process, from pipeline development, lead generation to closing deals, and implementation. Manage pipeline.
+ Strategically identifies leads, develops proposals, responds to RFP's and negotiates agreements to maximize network growth. Identifies and creates business case to establish new development activities with internal (Risk, AML, etc.) and external industry partners.
+ Serve as the strategic liaison between Discover external accounts, by maintaining relationships with decision-makers across company divisions of each participant. Actively manages and escalates risk and customer-impacting issues or complaints within the day-to-day role to management.
+ Explores new partnership opportunities and manages a portfolio of clients to retain, grow and drive existing and new business by exploring acceptance and volume growth.
+ Manage and build relationships with existing strategic network participants. Maintain knowledge of partners, industry trends and competitive environment by performing market analysis and maintaining opportunity pipeline to recommend actions in improving Discover's position.
+ Drives internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
+ Performs market analyses and business development activities to increase network transaction volume and revenue generation.
+ Partner internally and externally to identify new or additional business opportunities within accounts; maintain and grow relationships to attain new business value and improve client experience.
+ Advise network participant of new product, marketing or operational initiatives and act as primarily liason into Discover to ensure improved market position for DFS.
+ Address client inquiries and problem solve to resolve opportunities or issues. Negotiate contracts, pricing agreements or incentives while ensuring compliance with new processes and business practices.
**Qualifications You'll Need**
**The Basics**
+ Bachelors Business Administration and Management, Finance, Marketing or related
+ Payments, Relationship Management or Marketing
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
**In Lieu of Education Experience**
+ Business Development, Sales, Strategy, Payments, Relationship Management or Marketing
+ Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
**Physical and Cognitive Requirements**
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
+ Primarily remain in a stationary position.
+ Occasionally move about the work environment to complete the major responsibilities of the job.
+ Primarily performed indoors in an office setting.
+ Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
+ Ability to communicate verbally.; Ability to communicate in written form.
+ Travel up to 50% of the time.
**Bonus Points If You Have**
+ Masters Business Administration and Management, Finance, Marketing or related
+ Business Development in Fintech, Credit, Debit, Prepaid, and/or Commercial Payments
+ Passion for sales and adept at solving business problems, with a relentless drive to secure new PSP partnerships-whether directly or indirectly through Discover merchant acquirers.
+ Ability to work on a pipeline to sign up new partners while simultaneously managing existing partnerships.
+ Hands-on approach, involved in planning, sales, and implementation.
+ Proven track record of signing up new partners from planning to closure.
+ Extensive experience working with PSPs, including embedded finance companies like Bigcommerce and Lightspeed, as well as gateways or Payfacs, etc. Alternatively, experience at merchant acquirers or payment networks collaborating with these type of PSPs.
+ Solid understanding of the UK/European PSP landscape.
+ A team player who brings energy, ideas, and fun, along with a strong problem-solving mindset.
*** Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom on a full-time basis. ***
**Application Deadline:**
The application window for this position is anticipated to close on Jul-01-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) ( complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
UK Country Manager - EV Charging Operations & Customer Management - Remote with frequent travel -...
Posted today
Job Viewed
Job Description
UK Country Manager - EV Charging Operations & Customer Management - Remote with frequent travel - Salary DOE
Location: United Kingdom (home-based with travel across depot sites and customer offices)
Industry: EV Charging Infrastructure | Fleet Electrification
Type: Full-time | Remote & Field-Based
The Opportunity
A unique opportunity exists for an experienced and hands-on UK Country Manager to lead the delivery of EV charging infrastructure across fleet and depot sites. This role acts as the senior in-country operational lead, ensuring safe, compliant, and efficient project execution from installation through to long-term service support.
You'll oversee partner performance, manage key stakeholder relationships, and coordinate technical and compliance activities to the highest standards. The position is supported by a UK-based field technician and a remote technical team, offering both autonomy and collaboration in a high-growth sector.
Key Responsibilities
- Lead EV charging project delivery across UK depot sites
- Manage client relationships and represent customer needs
- Oversee contractor performance and partner coordination
- Ensure service quality, uptime, and SLA compliance
- Maintain documentation and regulatory compliance
- Identify growth and improvement opportunities
Candidate Profile
Experience & Skills
- Operational experience in EV infrastructure, industrial projects, or electrical contracting
- Familiarity with DC charging systems (Kempower experience desirable but not essential)
- Comfortable managing customers and service providers across multiple active sites
- Strong interpersonal and stakeholder management skills
- Able to work independently in a remote, self-directed environment
- Experience in a small business or startup setting is a strong advantage
Requirements
- UK-based with valid driver’s licence
- Right to work in the UK
- Willingness to travel across depots and customer offices regularly
- Background in project delivery, operations, or business development (technical industry preferred)
What’s on Offer
- A senior, autonomous role with direct impact on national EV infrastructure delivery
- Work from home, the field, and customer locations
- Opportunity to lead operations and represent the customer in a growing clean-tech business
- Join a future-focused sector transforming fleet and depot transportation
- Backing from a collaborative remote support team and dedicated field technician
If this role is of interest, please apply directly. For any questions, please share to
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UK Country Manager - EV Charging Operations & Customer Management - Remote with frequent travel -...
Posted today
Job Viewed
Job Description
UK Country Manager - EV Charging Operations & Customer Management - Remote with frequent travel - Salary DOE
Location: United Kingdom (home-based with travel across depot sites and customer offices)
Industry: EV Charging Infrastructure | Fleet Electrification
Type: Full-time | Remote & Field-Based
The Opportunity
A unique opportunity exists for an experienced and hands-on UK Country Manager to lead the delivery of EV charging infrastructure across fleet and depot sites. This role acts as the senior in-country operational lead, ensuring safe, compliant, and efficient project execution from installation through to long-term service support.
You'll oversee partner performance, manage key stakeholder relationships, and coordinate technical and compliance activities to the highest standards. The position is supported by a UK-based field technician and a remote technical team, offering both autonomy and collaboration in a high-growth sector.
Key Responsibilities
- Lead EV charging project delivery across UK depot sites
- Manage client relationships and represent customer needs
- Oversee contractor performance and partner coordination
- Ensure service quality, uptime, and SLA compliance
- Maintain documentation and regulatory compliance
- Identify growth and improvement opportunities
Candidate Profile
Experience & Skills
- Operational experience in EV infrastructure, industrial projects, or electrical contracting
- Familiarity with DC charging systems (Kempower experience desirable but not essential)
- Comfortable managing customers and service providers across multiple active sites
- Strong interpersonal and stakeholder management skills
- Able to work independently in a remote, self-directed environment
- Experience in a small business or startup setting is a strong advantage
Requirements
- UK-based with valid driver’s licence
- Right to work in the UK
- Willingness to travel across depots and customer offices regularly
- Background in project delivery, operations, or business development (technical industry preferred)
What’s on Offer
- A senior, autonomous role with direct impact on national EV infrastructure delivery
- Work from home, the field, and customer locations
- Opportunity to lead operations and represent the customer in a growing clean-tech business
- Join a future-focused sector transforming fleet and depot transportation
- Backing from a collaborative remote support team and dedicated field technician
If this role is of interest, please apply directly. For any questions, please share to
UK Country Manager - EV Charging Operations & Customer Management - Remote with frequent travel -...
Posted today
Job Viewed
Job Description
UK Country Manager - EV Charging Operations & Customer Management - Remote with frequent travel - Salary DOE
Location: United Kingdom (home-based with travel across depot sites and customer offices)
Industry: EV Charging Infrastructure | Fleet Electrification
Type: Full-time | Remote & Field-Based
The Opportunity
A unique opportunity exists for an experienced and hands-on UK Country Manager to lead the delivery of EV charging infrastructure across fleet and depot sites. This role acts as the senior in-country operational lead, ensuring safe, compliant, and efficient project execution from installation through to long-term service support.
You'll oversee partner performance, manage key stakeholder relationships, and coordinate technical and compliance activities to the highest standards. The position is supported by a UK-based field technician and a remote technical team, offering both autonomy and collaboration in a high-growth sector.
Key Responsibilities
- Lead EV charging project delivery across UK depot sites
- Manage client relationships and represent customer needs
- Oversee contractor performance and partner coordination
- Ensure service quality, uptime, and SLA compliance
- Maintain documentation and regulatory compliance
- Identify growth and improvement opportunities
Candidate Profile
Experience & Skills
- Operational experience in EV infrastructure, industrial projects, or electrical contracting
- Familiarity with DC charging systems (Kempower experience desirable but not essential)
- Comfortable managing customers and service providers across multiple active sites
- Strong interpersonal and stakeholder management skills
- Able to work independently in a remote, self-directed environment
- Experience in a small business or startup setting is a strong advantage
Requirements
- UK-based with valid driver’s licence
- Right to work in the UK
- Willingness to travel across depots and customer offices regularly
- Background in project delivery, operations, or business development (technical industry preferred)
What’s on Offer
- A senior, autonomous role with direct impact on national EV infrastructure delivery
- Work from home, the field, and customer locations
- Opportunity to lead operations and represent the customer in a growing clean-tech business
- Join a future-focused sector transforming fleet and depot transportation
- Backing from a collaborative remote support team and dedicated field technician
If this role is of interest, please apply directly. For any questions, please share to
Senior Director,Customer Success Account Management
Posted 12 days ago
Job Viewed
Job Description
This leader will oversee our Enterprise Commercial, Financial Services and Retail & Consumer Goods industries and Partner with the Public Sector CSAM Leader, itu2019s a customer-facing role, managing the teams that are the faces of the overall technical relationship and strategy between the customers and Microsoft. Your teams will own Unified customer engagements and the ideal candidate will have experience in building teams of customer-facing roles with technical expertise.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Management (CSAM) Senior Director, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!
This role has direct people management responsibility for CSAMu2019s, has overall accountability for their teamu2019s end to end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Senior Director is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
**Responsibilities**
Responsibilities
Customer Relationship Management u2013 You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
Customer Success leadership u2013 Customer Strategy and Growth u2013 You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.u200b
Customer Success Leadership and Consumption Leadership u2013 You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
Customer Success Leadership u2013 Delivery and Program Management u2013 You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Technical Relevance u2013 You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
**Qualifications**
Qualifications
**Preferred Qualifications (PQs)**
Extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
Extensive work experience within customer industry
Extensive experience in people management
Extensive experience managing a consumption portfolio
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .