851 Customer Care jobs in London

Job Advertisement: Sales & Customer Care Executive - Temp Role

Calling all pet / dog lovers :)

Are you passionate about delivering outstanding customer service? Do you love pets and want to make a difference in their lives? If so, we have the perfect temporary opportunity for you as a Sales & Customer Care Executive with our client!

Location: Hybrid Role - Central London Office (Goodge Street) & Work from Home
Contract Type: Temporary
Working Pattern: Full Time

Start date: asap for 3 months possibly longer or a great perm opportunity for Account Management role

Rate: 13.85 - 14.50 per hour

About the Role:

As our Sales & Customer Care Executive - Independents, you will be the voice of our indie stockists, ensuring they receive exceptional service. Reporting to the National Account Manager, you will:

• Process live orders and track deliveries.
• Offer advice on products and handle customer queries with professionalism.
• Build strong relationships with independent stockists.
• Support the Sales team by sharing feedback and insights.
• Drive sales through effective communication and customer engagement.

What We're Looking For:
We seek enthusiastic individuals with:

• A genuine passion for pets (experience with pets is a plus!).
• Proven customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Zendesk or Commerce Cloud (ideal but not essential).
• Strong communication and relationship-building skills.
• A proactive, adaptable mindset in a fast-paced environment.

Your Impact:
In this role, you will play a crucial part in our client's growth strategy for Independents. Your responsibilities will include:

• Collaborating closely with the National Account Manager on priority customers.
• Conducting regular store visits to strengthen relationships and promote new products.
• Implementing new processes to streamline stockists' experiences.
• Contributing to social and environmental goals through transparency and sustainability practises.

Why Join Us?
At our client, we believe in inclusively and diversity. We welcome applicants from all backgrounds and experiences. Here are just a few perks of being part of our team:

• Flexible Working: Enjoy a mix of home and office work.
• Community Engagement: Volunteering opportunities to give back to causes you care about.
• Fun Environment: Dogs at work and a supportive team culture.

Your Place at the Table:
If you're ready to bring your energy, adaptability, and passion for pets to our client's team, we want to hear from you! This role has the potential to evolve into a Business Account Executive position with greater responsibilities.

Please email your CV to: (url removed)

Join us in making a positive impact on the lives of pets and their owners. We can't wait to welcome you to our team!

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are looking for an enthusiastic and customer focused Host to join our team at The Hero.

The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team in the Grill restaurant.

If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!

Hourly rate up to £13 per hour + Tips (Earn up to £9 per hour)

What's in it for you as a Host at The Hero:
● 50% off food and drink in our pubs for a table of up to 4 people
● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. (Average hourly £3-£ per hour)
● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
● 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
● Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds.
● Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
● Earn more with our employee referral scheme.
● Delicious staff meals on shift.
● Career progression opportunities, on going training to develop yourself personally and professionally.

What you'll be doing as a Host at The Hero:
● Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
● Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
● Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
● Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
● Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host at The Hero:
● Previous experience as a Host or similar role within hospitality.
● Positive and friendly attitude, with a willingness to work collaboratively with the team.
● Excellent communication and interpersonal skills.
● Ability to work effectively in a fast-paced environment.
● A passion for delivering exceptional customer service and creating a positive experience for guests.
● Flexible approach to work.

If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero!

Apply now and we'll take it from there

#Host #Hostess #Frontofhouse #Nottinghill #Jobsinlondon #Hospitalityjobs #Restaurantjobs #Immediatestart.

We are looking for an enthusiastic and customer focused Host to join our team at The Hero.

The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team in the Grill restaurant.

If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we’d love to hear from you!

Hourly rate up to £13 per hour + Tips (Earn up to £9 per hour)

What's in it for you as a Host at The Hero:
● 50% off food and drink in our pubs for a table of up to 4 people
● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. (Average hourly £3-£ per hour)
● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
● 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
● Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds.
● Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
● Earn more with our employee referral scheme.
● Delicious staff meals on shift.
● Career progression opportunities, on going training to develop yourself personally and professionally.

What you'll be doing as a Host at The Hero:
● Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
● Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
● Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
● Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
● Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host at The Hero:
● Previous experience as a Host or similar role within hospitality.
● Positive and friendly attitude, with a willingness to work collaboratively with the team.
● Excellent communication and interpersonal skills.
● Ability to work effectively in a fast-paced environment.
● A passion for delivering exceptional customer service and creating a positive experience for guests.
● Flexible approach to work.

If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team at The Hero!

Apply now and we'll take it from there

#Host #Hostess #Frontofhouse #Nottinghill #Jobsinlondon #Hospitalityjobs #Restaurantjobs #Immediatestart.

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role:

This role will operate on three different shift patterns, which will rotate weekly to meet the needs of the business. We offer a hybrid style of work, only requiring you to work in the office for 3 days on your core shift.

Early: 8:00 am – 4:30 pm

Core: 9:30 am – 6:00 pm

Late: 11:30 am – 8:00 pm

You will also be required to work 1 in 6 weekends, on a core shift.

Role Accountabilities:

As Senior Customer Service Advisor you will have exceptional customer service skills, a professional work ethic and a willingness to go above and beyond to provide an outstanding brand experience. Confident in solving customer queries and finding solutions across omnichannels (email, telephone, live chat) demonstrating excellent communication skills.

Previous experience as a customer service advisor and working across social media platforms such as YouTube, Instagram, Facebook and Twitter are a massive plus. You should be a ‘people person’ with great customer service skills and the ability to effectively moderate online and offline conversations within our community. You are excited to act and communicate with followers as the face and voice of our brand and manage community conversations via all channels.

This role requires the advisor to have an understanding of the brand and products, whilst offering exceptional advice and consultation to customers. You will be reporting directly into the UK Customer Service Manager and work closely with all stakeholders within the business.

• Communicate with customers courteously and efficiently by email and telephone
• Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA's
• Provide product information and offer order assistance to help the e-commerce department achieve sales goals
• Work toward daily individual and team goals, supporting the business operating plan
• Process and review website orders and back orders via our ERP system
• Execute customer return requests, issuing appropriate refunds and credit notes and notifying the customer within 48 hours of receipt of goods
• Serve as the brand’s “front lines” for any product or brand related issues, escalating as appropriate to help mitigate any potential wider service issues
• Liaise directly with our warehouse to resolve any web order delivery and logistics queries
• Support the department in achieving business KPIs including; queries actioned, customer response time, complaints to appreciations
• Coordinate relevant departments to ensure tone of voice and brand consistency across community communications, whilst maintaining exceptional levels of customer service and professionalism
• Act as a liaison between the Customer Care team and Team Leaders, ensuring smooth communication and alignment.
• Monitor team performance and identify opportunities for improvement in productivity, quality and adherence to targets.
• Handle and oversee customer escalations ensuring resolution is timely, effective and in line with company standards.
• Provide regular updates to management on outstanding tasks, tickets or issues that require attention.
• Complete ad hoc administrative or operational tasks assigned by management to support team efficiency and workflow.

Reporting Relationships:

·    You will be reporting directly into the UK Customer Care Operations Manager.

Requirements

Key Selection Criteria:

• The ideal candidate will have operated within a similar role
• Fluent in Spanish, German, French is preferable but not essential
• This role will operate on the shift patterns mentioned above however flexibility is required to cover evenings and weekend to meet the needs of the business during busier periods
• Excellent verbal and written communication skills with confidence in your editorial capabilities
• Customer-centric, resilient and passionate about service and systems and fixated on improving the customer experience
• Strong people skills, proactive and self-motivated in responding to customers and followers
• Data-driven and detail obsessed with a passion for solution finding!
• Strong interest in the beauty industry and an affinity for all things makeup!
• Ability to speak additional language(s) are a plus (French/Spanish), but not required
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Able to demonstrate examples of building and improving customer relationships

·    Passionate about social media and experience working across a variety of brand platforms

Benefits

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

·    Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

·    We’re a hybrid model with flexibility, allowing you to work how best suits you

·    25 days holiday (plus bank holidays) with an additional day to celebrate your birthday

·    Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey

·    Financial security and planning with our pension and life assurance for all

·    Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues

·    Bring your fury friend to work with you on our allocated dog friendly days and spaces

·    And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

We are working with a lovely company who are looking for a motivated and experienced Client Relations Manager to join their team.

The successful candidate is responsible for building and maintaining strong account management relationships with corporate clients, ensuring service excellence, driving account growth and delivering strategic value.

Who we are looking for:

This role will suit someone with proven experience in the corporate travel sector who is commercially focused, a natural relationship builder, and confident working with both clients and colleagues. You'll be proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities:

* Account manage a portfolio of key corporate clients, ensuring optimisation,
satisfaction, retention, and growth.
* Build strong relationships with clients through regular reviews and proactive
engagement.
* Introduce relevant services where beneficial and ensuring smooth resolution of
issues.
* Manage client implementation and ensure tailored solutions are delivered in
collaboration with internal colleagues.
* Analyse client travel data to provide actionable recommendations.
* Stay current with industry trends, travel technology and represent the business
at external events.
* Provide active input and support to digital marketing.

Essential Requirements:

* Proven corporate travel sector experience.
* Strong knowledge of business travel, corporate client needs and TMC service
delivery.
* Excellent communication, negotiation, and presentation skills.
* Commercially focused with excellent relationship-building skills.
* Ability to work in a fast-paced environment and manage competing priorities.
* Experience in travel data analysis and reporting tools.
* Proficient in Microsoft Office Suite and CRM systems.
* SLA and RFP experience.
* GDS knowledge (Amadeus preferable)
* Experienced with emerging travel technology and automation tools would be
advantageous

Benefits:

* Up to 55,000 DOE
* Travel discounts and perks
* Training and professional development opportunities
* Pension scheme
* Flexible working arrangements

We are working with a lovely company who are looking for a motivated and experienced Client Relations Manager to join their team.

The successful candidate is responsible for building and maintaining strong account management relationships with corporate clients, ensuring service excellence, driving account growth and delivering strategic value.

Who we are looking for:

This role will suit someone with proven experience in the corporate travel sector who is commercially focused, a natural relationship builder, and confident working with both clients and colleagues. You'll be proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities:

* Account manage a portfolio of key corporate clients, ensuring optimisation,
satisfaction, retention, and growth.
* Build strong relationships with clients through regular reviews and proactive
engagement.
* Introduce relevant services where beneficial and ensuring smooth resolution of
issues.
* Manage client implementation and ensure tailored solutions are delivered in
collaboration with internal colleagues.
* Analyse client travel data to provide actionable recommendations.
* Stay current with industry trends, travel technology and represent the business
at external events.
* Provide active input and support to digital marketing.

Essential Requirements:

* Proven corporate travel sector experience.
* Strong knowledge of business travel, corporate client needs and TMC service
delivery.
* Excellent communication, negotiation, and presentation skills.
* Commercially focused with excellent relationship-building skills.
* Ability to work in a fast-paced environment and manage competing priorities.
* Experience in travel data analysis and reporting tools.
* Proficient in Microsoft Office Suite and CRM systems.
* SLA and RFP experience.
* GDS knowledge (Amadeus preferable)
* Experienced with emerging travel technology and automation tools would be
advantageous

Benefits:

* Up to 55,000 DOE
* Travel discounts and perks
* Training and professional development opportunities
* Pension scheme
* Flexible working arrangements

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.

Reporting Line: This role reports directly to the Head of Client Management

Key responsibilities:

As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:

• Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
• Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
• Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
• Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
• Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
• Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.

Who You Are:

You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.

• Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
• Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
• Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
• Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
• Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
• Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
• Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
• Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success

The perks of being a payabl.er:  

• Drive in Style:  Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
• Future-Proof Your Finances:  Jump on board, and after your probation period, we'll kickstart your Provident Fund.
• Grow Without Limits:  Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
• Speak Like a Local:  Greek language classes, offered twice a week for all team members.
• Shop and Save:  Get exclusive access to a discount card at various local businesses.
• Multicultural Workplace:  Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
• Lead the Charge in Pioneering Projects:  Be at the forefront of innovation by playing a key role in groundbreaking projects.
• Max Out Your Downtime:  With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
• Support for Your Educational Aspirations:  We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch:  Enjoy a Wolt lunch allowance of €150 per month.

Please note:  The benefits listed above are for Cyprus only. As this role is open to multiple locations, the benefits and employment conditions may vary depending on your location. A full overview of applicable benefits and conditions will be discussed during your first interview with our Talent Acquisition team.