824 Customer Care jobs in London

Our client is a House Builder with a reputation for delivering homes across East London and South London.

They are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role will be to assistcustomers in their homes and carry out works to a high-quality and timely manner. The person will travel across the region covered as necessary, they have sites in Stratford, Newham, Basildon to Streatham and Croydon.

You must have experience working for a House Builder within a similar role such as Multi Trader / Operative

Our client, a leading name in the luxury fashion industry, is seeking an experienced Customer Care Professional to join their dynamic team to cover some team annual leave during a busy time. This is an exciting opportunity for a seasoned customer service professional who thrives in a fast-paced environment and is passionate about delivering outstanding support.

Job Title: Customer Care Executive

Contract: Temporary

Pay: 15-16

Hours: 10am-6pm

Duration: 11th-26th August

Location: Victoria, London

In this role you will be responsible for the day-to-day management of the Customer Care requests across e-commerce and retail. You will provide a proactive and exceptional customer service experience, taking ownership of the customer service portal, tracking, and following up on daily requests.

• Managing all online customer queries via email, telephone, and live chat, resolving any order discrepancies including exchanges and refunds when needed. Ensuring they are adhered to in a timely manner
• Advising customers on the product options available, fully engaging with customers online, by phone, WhatsApp and on social media
• Assist customers with placing orders and managing order-related queries
• Update customer profiles accurately
• Work collaboratively with team members and other departments to ensure consistent and high-quality customer service
• Effectively and closely manage orders from VIP clients, including special made-to-orders requests
• Monitor and measure the current customer service experience, collecting feedback and providing feedback to management team
• If required offer operational support to warehouse which includes mainly procedures around online orders; returns; faulty items

What are we looking for?

• Previous experience in a customer service role is essential, preferably in a fashion / ecommerce / retail environment
• Previous experience working with MS Office, Shopify and Zendesk is required
• Confident and an exceptional communicator who is articulate in written and spoken English
• Ability to multi-task, stay patient and remain calm under pressure
• A good team player, who can also work autonomously
• A flexible individual with a can do attitude, enthusiasm and good initiative

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Plumber for Customer Care Team

We are currently recruiting for a number of plumbers to oversee residential customer care works on behalf of a mechanical contractor on jobs inside the m25. Expected to travel between sites in central London - fuel expenses paid by company.

Working Mon to Fri 7:30am to 4:30pm day rate (Apply online only). Paid weekly CIS/ LTD.

Works are just starting to get underway and consist of the following

• 1st fix plumbing
• 2nd fix
• Repairs of leaky pipes
• Referring fixings back to management of faulty
• Sanitary ware
• Customer facing work
• All other associated tasks.

Applicants must have experience in a similar role and be able to work on own initiative with limited supervision.

Applicants must have own tools, PPE and a valid JIB/ CSCS Blue or Gold card.

Immediate start available call Padstone Recruitment NOW! (phone number removed)

Our client is a House Builder with a reputation for delivering homes across East London and South London.

They are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role will be to assistcustomers in their homes and carry out works to a high-quality and timely manner. The person will travel across the region covered as necessary, they have sites in Stratford, Newham, Basildon to Streatham and Croydon.

You must have experience working for a House Builder within a similar role such as Multi Trader / Operative

Our client is a House Builder with a reputation for delivering homes across East London and South London.

They are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role will be to assistcustomers in their homes and carry out works to a high-quality and timely manner. The person will travel across the region covered as necessary, they have sites in Stratford, Newham, Basildon to Streatham and Croydon.

You must have experience working for a House Builder within a similar role such as Multi Trader / Operative.

FRENCH SELECTION (FS)

French speaking Customer Care
Location: Croydon
Salary: Up to 27,000 Depending on experience
Ref: 5488F

To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 5488F

The Company:
Very well-established company with an international presence

Main duties:
Offer support to customers while managing the service offered to them

The Role:
- Answer telephone calls from customers and assist them in an efficient and professional manner
- Occasionally meet customers face to face
- Ensure compliance with country regulations
- Data inputting and ensuring the database is kept updated
- External visits as and when required

The candidate:
- Fluent in French (both written and verbally) - Essential
- Excellent communication skills both in English and French
- Flexible to work occasional weekends and late shifts
- Empathetic candidate with the ability to stay self-motivated and positive
- Strong attention to detail

Salary: Up to 27,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

Stafforce is hiring Luxury Customer Care Consultant to support a prestigious international retail business. Join a dynamic team working with a unique multi-brand retailer offering in-season, off-season, and online flagship stores. This role is based in Charlton, South East London , with hybrid work opportunities after training.

Competitive salary: of 25,642 per annum.

Hybrid working: 60% in-office, 40% from home, working in modern offices.

• Process outbound orders and customer returns accurately within agreed SLAs.
• Deliver exceptional customer service, ensuring a premium experience.
• Develop product knowledge to provide expert purchase advice.
• Maximise sales opportunities through upselling and outfit accessorising.
• Meet and exceed individual and team KPIs in telephony quality, sales, and productivity.
• Collaborate with internal departments to fulfil customer needs.
• Identify and resolve potential issues affecting shipments.
• Manage workload effectively in a fast-paced environment.

• Outstanding customer service skills with a customer-first approach.
• A genuine passion for fashion and awareness of current trends.
• Strong communication skills with the ability to engage positively.
• Problem-solving abilities and confidence in decision-making.
• Ability to work under pressure while meeting customer SLAs.
• Team-oriented mindset with a strong individual work ethic.

• Competitive salary of 25,642.50 per annum.
• Ongoing contract with opportunity to go permanent.
• Weekly pay for financial convenience.
• Comprehensive training with potential for long-term opportunities.
• Hybrid working (after training) in modern offices.
• Exclusive benefits including 24/7 GP access, retail & gym discounts.

• Flexibility required.
• 37.5 hours per week , working 5 out of 7 days between 8:30 AM - 9:30 PM .
• Weekend shifts: 1 in 3 weekends (8 AM-4:30 PM or 10 AM-6:30 PM).
• Weekday shifts: All PM shifts (1 PM-9:30 PM).
• Hybrid work: 60% in-office, 40% from home.

If you're passionate about fashion and delivering premium customer service, apply now and be part of a world-class team!

S87

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

Customer Care Call Handler

About us

A fantastic opportunity has arisen for a Customer Care Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.

RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East.

Job Role for a Customer Care Call Handler

Due to growth within the company, we are eager to welcome an enthusiastic Customer Care Call Handler to join our team. If you are looking for an exciting opportunity to join an already well established but fast-growing company and you fulfil the criteria set out below, please get in touch.

Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.

• Provide fantastic customer service support to all incoming calls including residents, clients and RGE engineers.
li>Responsible for inbound calls with a helpful, tactful approach and to see the enquiry through to conclusion.
• Distribute incoming calls to the relevant department.
• Book appointments for works by telephone and email.

Experience needed for a Customer Care Call Handler;

• Ability and willingness to commute to our Chigwell office
• Good written and verbal communication skills
• A minimum of one year experience within a similar role.
• Clear and Concise telephone manner

• Computer literacy: Microsoft Outlook, Excel, and Word
• Ability to prioritise workload, with good planning & organisational skills
• Good attention to detail and a genuine care for getting things right
• Be able to work as part of a team
• A positive problem-solving attitude
• Flexible & adaptable
• Can work well under pressure

Salary & Benefits

• Competitive salary relative to experience (PAYE)
• 23 days holiday per year, rising to 25 days after two years of employment
• Access to a pension scheme
• Employee wellbeing programme
• Casual dress, company social events, on-site parking

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

If this sounds like you, let’s talk.

Our Customer Care Escalations Supervisor will be a part of our global Customer Care team. Responsible for managing, facilitating, and reporting on the resolution of escalated customer complaints received either through INEOS’s Call Centre Partner, an INEOS Dealership or via the INEOS Senior Team. The team’s goal is to achieve a 'White Glove' Service for all customers and while we work towards this the team are continuously working on data driven improvements that will enhance the customer experience.

Responsibilities include (but are not limited to):

• Resolve complex customer experience problems
• Set customer expectations and provide updates regarding troubleshooting and resolution action plans
• Restore and maintain the customer's confidence in INEOS Automotive through effective listening, communications skills and recommended financial or goodwill remedies where appropriate
• Actively contribute to projects, initiatives, and workstreams led by other senior team members
• Proactively manage customer cases with network partners, assisting in the resolution of customer enquiries and complaints
• Gather and submit appropriate financial information to facilitate the processing of external reimbursements “refunds and or compensation" in line with fraud prevention and GDPR to support Customers, IAL Finance and the Retail Network.  

What we are looking for:

• Experience within Customer Service environment, preferably in a Supervisor, Escalations or Specialist Team
• Automotive or high-end Retail experience desirable
• Previous experience with SAP/CRM systems advantageous
• Experience of working with complex cases involving multiple departments

• Able to communicate complex subjects effectively both verbally and in writing with both customers and internal colleagues
• Able to make sound judgements and well thought through decisions quickly
• High level of literacy, numeracy and attention to detail is essential
• Ability to manage multiple customer escalations at varying levels including case documentation

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation!