1323 Customer Centric Approach jobs in Milton Keynes

Leading in our stores:
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment youve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting whether in retail, food service, or hospitality where youve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs from sales and stock availability to customer satisfaction and colleague engagement, youve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Our client, a dynamic and customer-centric organisation, is looking for an experienced Customer Experience Lead to join their team in Milton Keynes, Buckinghamshire, UK . This role is pivotal in shaping and elevating the customer journey across all touchpoints. You will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and advocacy. The ideal candidate will have a deep understanding of customer service best practices, data analysis, and a passion for creating seamless and positive customer interactions. You will lead a team of customer support professionals, providing guidance, training, and performance management to ensure exceptional service delivery. Responsibilities include:

• Developing and executing customer experience strategies to improve satisfaction and retention.
• Analysing customer feedback and data to identify trends and areas for improvement.
• Implementing new customer service initiatives and technologies.
• Managing and mentoring the customer support team, fostering a high-performance culture.
• Developing training programs for customer-facing staff.
• Monitoring customer service metrics and reporting on key performance indicators (KPIs).
• Resolving complex customer escalations and ensuring timely resolution.
• Collaborating with other departments (e.g., Sales, Marketing, Product) to ensure a unified customer approach.
• Championing the voice of the customer within the organisation.
• Staying abreast of industry best practices in customer experience management.

A proven track record in customer service management or customer experience roles is essential, with at least 3-5 years of experience. Strong leadership, communication, and problem-solving skills are required. Experience with CRM systems and customer feedback tools is highly desirable. This hybrid role offers the opportunity to work both remotely and from our modern offices, providing a balance of flexibility and team collaboration.

Our client, a rapidly growing e-commerce leader, is looking for an experienced and strategic Senior Customer Experience Manager to elevate their customer service operations. This pivotal role will be responsible for defining and executing strategies that enhance customer satisfaction, loyalty, and retention across all touchpoints. You will lead a high-performing customer support team, fostering a culture of excellence and continuous improvement. Key responsibilities include developing and implementing customer service policies and procedures, monitoring key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter score (NPS), and first-response time. You will identify areas for process optimisation, leverage customer feedback to drive product and service enhancements, and manage the relationship with third-party support vendors. The ideal candidate will have a proven track record in customer experience management, preferably within the e-commerce or retail sectors. Strong leadership, analytical, and problem-solving skills are essential, along with a deep understanding of customer service best practices and CRM technologies. Experience in managing multiple support channels (phone, email, chat, social media) and implementing customer service automation tools is highly desirable. A degree in Business Administration, Marketing, or a related field is preferred. You should be adept at interpreting customer data to uncover insights and translate them into strategic initiatives. Excellent communication and stakeholder management skills are vital for collaborating with various departments, including Marketing, Sales, and Product Development. This is an exceptional opportunity to shape the customer journey and drive significant business growth. The role offers a hybrid working arrangement, combining office-based collaboration in Milton Keynes, Buckinghamshire, UK , with remote flexibility.

Our client is seeking an inspiring and strategic Head of Customer Experience to lead and elevate the customer journey across their diverse leisure and sports retail outlets. This hybrid role offers a blend of remote flexibility and in-person collaboration. You will be instrumental in defining and implementing a world-class customer experience strategy, ensuring seamless and engaging interactions from initial contact through to post-purchase. This pivotal position requires a deep understanding of consumer behaviour within the sports and leisure sectors, coupled with a passion for innovation and operational excellence. You will champion customer-centricity throughout the organisation, driving initiatives that foster loyalty, satisfaction, and positive word-of-mouth.

Key Responsibilities:

• Develop and execute a comprehensive customer experience strategy aligned with business goals.
• Map and analyse customer journeys across all touchpoints, identifying pain points and opportunities for improvement.
• Lead cross-functional teams to implement customer-centric initiatives and best practices.
• Oversee the development and management of customer feedback mechanisms, including surveys, reviews, and social listening.
• Utilise data analytics to measure customer satisfaction, loyalty, and lifetime value, providing actionable insights.
• Collaborate with marketing, sales, and operations teams to ensure a consistent and exceptional brand experience.
• Champion a culture of customer service excellence throughout the organisation.
• Identify emerging trends and technologies in customer experience and recommend adoption.
• Manage relationships with third-party CX vendors and technology providers.
• Develop and deliver training programs to enhance customer service skills across the retail network.

Qualifications and Experience:

• Bachelor's degree in Business, Marketing, Hospitality, or a related field; Master's degree preferred.
• Proven experience (7+ years) in customer experience, customer journey management, or a related strategic role, preferably within the retail, leisure, or sports industry.
• Demonstrated success in developing and implementing customer experience strategies that drive measurable business results.
• Strong understanding of CX best practices, methodologies, and technologies (e.g., CRM, survey tools, analytics platforms).
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Exceptional leadership, communication, and stakeholder management skills.
• Passion for sports and leisure, with a keen understanding of the target customer.
• Ability to work effectively in a hybrid environment, balancing remote work with essential in-office collaboration.

This is a unique opportunity to shape the customer journey for a leading player in the leisure and sports market. If you are a visionary leader with a passion for creating unforgettable customer experiences, we invite you to apply. Join our client's team and make a significant impact in Milton Keynes, Buckinghamshire, UK .

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their growing team. This hybrid role offers a blend of in-office collaboration and remote flexibility, supporting customers in the **Milton Keynes, Buckinghamshire, UK** area. The ideal candidate will possess excellent communication skills and a genuine desire to help others resolve issues efficiently and effectively.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and comprehensive solutions.
• Maintain customer records by updating account information and interaction logs.
• Identify and escalate priority issues to the appropriate internal teams.
• Provide product and service information to customers, educating them on features and benefits.
• Process orders, forms, and applications accurately.
• Gather customer feedback and relay it to the management team for service improvement.
• Develop and maintain a deep understanding of the company's products and services.
• Adhere to company policies and procedures in all customer interactions.
• Contribute to team efforts by accomplishing related results as needed.

Qualifications:

• Previous experience in a customer service or helpdesk role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with customer concerns.
• A team-player attitude with the ability to work collaboratively.
• High school diploma or equivalent; college degree is a plus.
• Familiarity with the company's industry is advantageous.
• Must be able to commit to a hybrid work schedule, splitting time between remote work and the office in **Milton Keynes, Buckinghamshire, UK**.

This position offers an excellent opportunity to grow within a supportive environment and make a real difference to customer satisfaction.

Our client, a leading provider of innovative SaaS solutions, is seeking a highly motivated and experienced Customer Support Manager to lead their dedicated support team. This role is fully remote, offering the flexibility to work from anywhere. You will be instrumental in ensuring exceptional customer service, building strong customer relationships, and driving continuous improvement in support processes. Your leadership will empower the team to resolve customer issues efficiently and effectively, contributing to high levels of customer satisfaction and retention.

Responsibilities:

• Lead, mentor, and manage a remote team of customer support specialists.
• Develop and implement customer support strategies, policies, and procedures.
• Monitor and analyze customer support metrics (e.g., response times, resolution rates, customer satisfaction scores).
• Ensure timely and accurate resolution of customer inquiries and issues via various channels (email, phone, chat).
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Train new support staff and provide ongoing coaching and development to the existing team.
• Manage escalations and complex customer issues.
• Oversee the efficient use of customer support software and tools.
• Foster a customer-centric culture within the support team and across the organization.
• Conduct regular team meetings and performance reviews.
• Contribute to the continuous improvement of support processes and workflows.

Qualifications:

• Proven experience in a customer support leadership role, managing a team.
• Strong understanding of customer service principles and best practices.
• Experience with helpdesk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Ability to motivate and lead a remote team effectively.
• Experience in the SaaS industry is highly preferred.
• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
• Demonstrated ability to develop and implement effective support strategies.
• A proactive approach to identifying and resolving customer issues.

Join a forward-thinking company that values customer success and offers a truly flexible remote working environment.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Milton Keynes, Buckinghamshire, UK . This role offers a hybrid working arrangement, providing a balance between in-office collaboration and remote flexibility. You will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services. The ideal candidate will have excellent communication skills, a patient demeanour, and a strong understanding of customer service principles.

Key responsibilities include responding to customer inquiries via phone, email, and live chat in a timely and professional manner. You will be responsible for troubleshooting customer issues, providing accurate information, and guiding them through solutions. This role requires meticulous record-keeping of customer interactions and feedback using our CRM system. You will also be involved in identifying recurring customer problems and escalating them to relevant departments for resolution, contributing to product and service improvements. A crucial aspect of the job is to build rapport with customers, fostering loyalty and satisfaction.

The Customer Support Specialist will be expected to stay up-to-date with product knowledge and company policies to provide comprehensive support. You will assist in developing and maintaining support documentation and knowledge bases. The ability to handle challenging customer situations with diplomacy and professionalism is paramount. Our client values teamwork and expects the successful candidate to collaborate effectively with colleagues across different departments. This role offers a fantastic opportunity to develop your customer service skills within a supportive environment, contribute to customer success, and grow within a reputable organisation. The hybrid model allows for both focused work and team synergy.

Qualifications and Experience:

• Previous experience in a customer service or support role (minimum 2 years).
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly.
• Strong active listening skills and a patient, empathetic approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Good problem-solving abilities and the capacity to think critically under pressure.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with basic IT troubleshooting is advantageous.
• A proactive attitude towards learning about products and services.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid setting.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

Our client is looking for a dedicated and empathetic Customer Support Lead to manage and inspire a team of support professionals. This role is crucial in ensuring our customers receive exceptional service and timely resolutions to their inquiries. You will be the primary point of contact for escalated customer issues and will be instrumental in developing and implementing strategies to enhance customer satisfaction and loyalty.

Responsibilities:

• Lead, mentor, and coach a team of customer service representatives, fostering a positive and high-performing work environment.
• Develop and maintain comprehensive knowledge of the company's products and services to provide accurate and effective support.
• Handle complex customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Monitor team performance metrics, identify areas for improvement, and implement training programs to enhance skills and efficiency.
• Contribute to the development and refinement of customer service policies and procedures.
• Analyze customer feedback and support trends to identify recurring issues and propose solutions to product or service enhancements.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Collaborate with other departments, such as sales and technical support, to address customer needs effectively.
• Maintain accurate records of customer interactions and transactions.
• Stay up-to-date with industry best practices in customer service and support.

Qualifications:

• Previous experience in a customer service role, with demonstrated leadership or supervisory experience.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training and motivating a team.
• Familiarity with IT support concepts is a plus.
• This role requires you to be based at our offices in Milton Keynes, Buckinghamshire, UK , providing direct, in-person support to our valued customer base.

If you are passionate about delivering outstanding customer experiences and possess strong leadership qualities, we encourage you to apply for this exciting opportunity.

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their fully remote support team. This is an excellent opportunity for individuals who are passionate about providing exceptional service and resolving customer inquiries efficiently. You will be the first point of contact for customers, handling a variety of requests via phone, email, and chat. The primary responsibility is to ensure customer satisfaction by providing accurate information, troubleshooting issues, and escalating complex problems when necessary. The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and empathetic demeanor. You should be adept at active listening and problem-solving, with a strong ability to explain technical information in a clear and concise manner. Proficiency with customer support software and CRM systems is essential. This role requires a high level of self-motivation, organization, and the ability to manage your workload effectively in a remote environment. You must be able to adapt quickly to new products and procedures and work collaboratively with other team members in a virtual setting. If you are a proactive individual with a commitment to delivering outstanding customer experiences and are seeking a rewarding, fully remote role, we encourage you to apply. Join a supportive team that values excellent customer service and professional growth.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively.
• Escalate complex technical problems to appropriate departments.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes.
• Adhere to company policies and procedures.
• Contribute to team goals and maintain performance metrics.
• Educate customers on product features and best practices.
• Gather customer feedback to identify areas for product and service improvement.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a similar support role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce).
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Ability to adapt to changing priorities and learn new information quickly.
• Team player with a positive attitude.