1323 Customer Centric Approach jobs in Milton Keynes
Customer Experience Manager
Posted 5 days ago
Job Viewed
Job Description
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment youve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting whether in retail, food service, or hospitality where youve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs from sales and stock availability to customer satisfaction and colleague engagement, youve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Experience Manager
Posted 10 days ago
Job Viewed
Job Description
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer Experience Investigation Officer
Posted 5 days ago
Job Viewed
Job Description
Customer Experience Investigation Officer
Bedford (Hybrid)
36,070 per annum
Permanent, Full time
The Customer Experience Investigation Officer plays a vital role in ensuring a high standard of customer service within the Property Services and Compliance directorate. The role involves investigating service failures, resolving issues, and implementing improvements to enhance customer satisfaction. The officer will act as a champion for customer service excellence and support compliance with relevant regulations and codes, including the Housing Ombudsman code.
Key Responsibilities
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Investigate stage two complaints related to Property Services and Compliance and produce well-written outcomes.
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Collaborate with service managers to resolve issues and implement service improvements.
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Support responses to Housing Ombudsman reports and determinations.
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Work with Surveying Services and Legal teams to embed learning from housing disrepair cases.
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Champion customer service excellence across the directorate and promote continuous improvement.
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Engage with internal panels and teams to represent customer needs and feedback.
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Attend meetings and shadow colleagues to gain a holistic understanding of service delivery.
Requirements
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Minimum 3 years of experience in housing, property maintenance, or customer service.
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Strong organisational, communication, and IT skills.
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Ability to take ownership of issues and proactively resolve them.
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Excellent analytical and investigation skills.
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Effective written communication and report writing skills.
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Experience with complex complaints and knowledge of the Housing Ombudsman code.
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Understanding of housing sector regulations and maintenance best practices.
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Health and safety qualifications.
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A-Level or equivalent qualification, or substantial experience in a similar role.
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An awareness of Housing health and safety rating system (HHSRS) would be desirable.
Customer Experience and Transport Planner
Posted 1 day ago
Job Viewed
Job Description
About us:
VEKA Recycling is an industry leader in recycling ‘end of life’ uPVC windows and doors, offering a reliable, cost-effective and long-term service that you can depend on. We work with window fabricators and installers, as well as waste companies throughout the UK to ensure that valuable uPVC material is not lost to landfill. We use our innovative recycling process to close the loop on uPVC recycling. This means that old windows and doors can be recycled and extruded into new windows and doors that boast the same standard of quality as the ones previous. We are committed to the sustainability of our environment. We have worked meticulously to ensure that every stage of our closed loop process is an environmentally friendly as possible. This is what separates VEKA from the competition.
Main Purpose:
To plan and coordinate transport operations efficiently while ensuring excellent customer service. This hybrid role requires managing delivery schedules, liaising with drivers, and serving as the first point of contact for customer transport queries, building first class relationships and ensuring the VR collection service meets supplier expectations.
Required Knowledge:
- Previous experience in transport planning, logistics coordination, or a similar role.
- Strong customer service experience, ideally in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Comfortable and confident with outbound calling and handling objections
- Problem-solving mindset with the ability to manage multiple tasks.
- High attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Tech-savvy; experience with CRM software (HubSpot) is a plus.
- Analytical thinking and ability to interpret customer data.
Personal Attributes:
- Communication: Excellent verbal and written communication skills.
- Organisational: Strong organizational and time management skills.
- Technical: Proficiency in using office software and equipment.
- Interpersonal: Ability to work well with others and build rapport.
- Problem-Solving: Ability to identify and resolve issues efficiently.
- Confidentially: handling all data with the required level of confidentiality.
Remote Customer Experience Specialist - Global Support
Posted 3 days ago
Job Viewed
Job Description
Customer Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Bedford 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Customer Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Bedford 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
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Customer Support Administrator
Posted 5 days ago
Job Viewed
Job Description
Do you enjoy keeping processes running smoothly, supporting colleagues, and making sure customers receive an efficient service?
Looking for a stable, full-time position in Banbury with a well-established manufacturing business?
Our client is a respected design and manufacturing company with over 25 years of success supporting customers worldwide. They're looking for a Customer Support Administrator to join their friendly team, providing essential administrative support across customer orders, documentation, and CRM systems. You'll be central to keeping the sales and service functions running efficiently, processing orders, updating records, preparing delivery paperwork, and ensuring customers are kept informed.
Key Responsibilities
- Providing general administrative support across sales and customer support functions
- Processing orders, quotations, delivery notes, and supporting documentation for UK and export customers
- Preparing and maintaining delivery paperwork, including packing lists and shipping documents
- Updating and cleansing CRM data to ensure accuracy of records
- Liaising with internal departments (production, logistics, service) to track progress and provide updates
- Generating scheduled stock lists for distributors and OEMs
- Assisting with audit preparation, reporting, and document management
- Maintaining accurate filing and record-keeping systems
Key Skills & Experience
- Strong administrative background with excellent attention to detail
- Confident communicator with good written and verbal skills
- Proficient in Microsoft Word, Excel, and Outlook
- Comfortable using CRM or ERP systems (SAP or similar experience desirable)
- Highly organised, able to manage multiple tasks and priorities calmly
- Proactive and adaptable, with a hands-on approach to problem-solving
- 25 days holiday + bank holidays
- Free onsite parking - Company pension scheme (5% employer / 3% employee)
- Eyecare scheme - Cycle to work scheme
- Employee assistance & wellbeing support; access to retail and leisure discounts
- Full induction and ongoing training with opportunities for career development
Customer Support Coordinator
Posted 1 day ago
Job Viewed
Job Description
We are currently seeking an experienced Service Coordinator to join our team in Northampton.
Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.
In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processes
Technical Service Coordinator & Administration.
- Provide a world class response to all Technical Service activities to internal and external customers, such as: -
- Device delivery & collection
- Technical fault reporting & resource planning.
- Updating various databases with service related information.
- Maintenance of service contracts.
- Processing of parts and pricing requests.
- Managing device loan pool information.
- Administration of service related complaints.
- Responding to and proactively communicating with customers by telephone and e-mail.
General
- Proactively maintaining and extending own and others skill base and technical knowledge through personal development and training
- Establish & maintain communication & partnership with customers, team members and business contacts
- Ensure data accuracy in all aspects of work.
- Take on other roles/duties as requested by Supervisor/Manager
- Embrace and adhere with all Quality and EHS elements
Education/Experience
- Education sufficient to work in a fast paced administration environment.
- Competence in working with Microsoft office & other general administration packages.
- Experience of working in a similar environment would be an advantage.
- Desire to provide the very best service to all customers.
Computer Skills
Basic knowledge required
Microsoft Office
Functional requirements & competencies
- Communicative, customer focused
- Disciplined, independent in executing tasks, but also a strong team player
- Driven to deliver high quality service
- Comply with regulations and standards and protect Vantive's public reputation
Customer Support Specialist
Posted 4 days ago
Job Viewed