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Customer Support Expert (Technical Support)
Newcastle, Northern Ireland
Sage
Posted 8 days ago
Job Viewed
Job Description
Customer Support Expert (Technical Support)
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Representative
Belfast, Northern Ireland
Proofpoint
Posted 10 days ago
Job Viewed
Job Description
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Company overview**
Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats.
**The Role**
We are seeking a **_Technical Customer Support Specialist_** to join our team in a hybrid work environment.
**Do you have a passion for educating customers on technology solutions?**
Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
**Do you have the need for speed?**
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
**Ever spend time learning something new, just because you were curious?**
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
**Have a desire to work independently AND part of a team?**
We also believe it's important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
**Your day to day**
+ Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
+ Proactively research and integrate product changes into daily support process
+ Maintain a consultative approach to customer support and program implementation
+ Act as an intermediary between customers & internal teams to resolve escalated & technical issues
+ Maintain the customer-facing knowledge-base documentation
+ Perform other duties as assigned
**What you bring to the team**
+ Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
+ Experience troubleshooting browsers, networks, and general HTML is an added bonus
+ Must enjoy the rewards and challenges of a large dynamic, collaborative group
+ Adaptive skills, learns quickly, asks questions, and solves and resolves independently
+ High energy, confidence, and enthusiastic attitude for customer support
+ Demonstrate innate customer care with strong verbal and written communication skills
+ Demonstrate smart decision making with attention to detail
+ Ability to identify resources and achieve exceptional customer satisfaction
**Why Proofpoint**
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity - and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Company overview**
Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats.
**The Role**
We are seeking a **_Technical Customer Support Specialist_** to join our team in a hybrid work environment.
**Do you have a passion for educating customers on technology solutions?**
Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
**Do you have the need for speed?**
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
**Ever spend time learning something new, just because you were curious?**
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
**Have a desire to work independently AND part of a team?**
We also believe it's important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
**Your day to day**
+ Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
+ Proactively research and integrate product changes into daily support process
+ Maintain a consultative approach to customer support and program implementation
+ Act as an intermediary between customers & internal teams to resolve escalated & technical issues
+ Maintain the customer-facing knowledge-base documentation
+ Perform other duties as assigned
**What you bring to the team**
+ Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
+ Experience troubleshooting browsers, networks, and general HTML is an added bonus
+ Must enjoy the rewards and challenges of a large dynamic, collaborative group
+ Adaptive skills, learns quickly, asks questions, and solves and resolves independently
+ High energy, confidence, and enthusiastic attitude for customer support
+ Demonstrate innate customer care with strong verbal and written communication skills
+ Demonstrate smart decision making with attention to detail
+ Ability to identify resources and achieve exceptional customer satisfaction
**Why Proofpoint**
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity - and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
This advertiser has chosen not to accept applicants from your region.
1
Security Systems Remote Technical Support Engineer
Belfast, Northern Ireland
Complete Security Recruitment
Posted 9 days ago
Job Viewed
Job Description
Security Systems Remote Technical Support Engineer - Belfast (Office Based)
Location: Belfast Office
Salary: £30,000
Hours: 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
Contract: Full-time, 100% office-based
We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams.
Key Responsibilities:
Location: Belfast Office
Salary: £30,000
Hours: 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
Contract: Full-time, 100% office-based
We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams.
Key Responsibilities:
- Provide technical support and troubleshooting to both engineers and end users across fire and security systems.
- Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts.
- Prioritise workload to ensure contractual deadlines are met.
- Handle customer calls with professionalism, meeting internal service standards.
- Support the Service Scheduling team when required.
- Deliver accurate, timely information to engineers and customers.
- Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire).
- Strong customer focus and excellent telephone manner.
- Team player with strong interpersonal and communication skills.
- Ability to prioritise and manage workloads effectively.
- General fire systems knowledge with Network/IP-based product experience.
- Knowledge of UDL software across Galaxy, ATS, Intruder Panels.
- Experience with Cash4Windows.
- Exposure to enterprise-level networked CCTV systems (e.g., Cathexis).
- Remote programming experience for enterprise-level access control systems.
- Competitive salary with structured shifts.
- Office-based role with opportunities to develop technical expertise.
- Flexible working requests considered from day one.
This advertiser has chosen not to accept applicants from your region.
2
Security Systems Remote Technical Support Engineer
Belfast, Northern Ireland
£30000 Annually
Complete Security Recruitment
Posted 9 days ago
Job Viewed
Job Description
Security Systems Remote Technical Support Engineer - Belfast (Office Based)
Location: Belfast Office
Salary: £30,000
Hours: 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
Contract: Full-time, 100% office-based
We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams.
Key Responsibilities:
Location: Belfast Office
Salary: £30,000
Hours: 4 on / 4 off shift pattern (2 days, 2 nights - 6am-6pm / 6pm-6am)
Contract: Full-time, 100% office-based
We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams.
Key Responsibilities:
- Provide technical support and troubleshooting to both engineers and end users across fire and security systems.
- Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts.
- Prioritise workload to ensure contractual deadlines are met.
- Handle customer calls with professionalism, meeting internal service standards.
- Support the Service Scheduling team when required.
- Deliver accurate, timely information to engineers and customers.
- Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire).
- Strong customer focus and excellent telephone manner.
- Team player with strong interpersonal and communication skills.
- Ability to prioritise and manage workloads effectively.
- General fire systems knowledge with Network/IP-based product experience.
- Knowledge of UDL software across Galaxy, ATS, Intruder Panels.
- Experience with Cash4Windows.
- Exposure to enterprise-level networked CCTV systems (e.g., Cathexis).
- Remote programming experience for enterprise-level access control systems.
- Competitive salary with structured shifts.
- Office-based role with opportunities to develop technical expertise.
- Flexible working requests considered from day one.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Engineer (3rd Line)
BT1 5GS Belfast, Northern Ireland
£40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer (3rd Line) to join their dedicated team in Belfast, Northern Ireland, UK . This critical role will provide advanced technical assistance for complex issues, acting as a point of escalation for the support desk. The ideal candidate will possess in-depth knowledge of networking, server infrastructure, operating systems (Windows Server, Linux), and common enterprise applications. You will be responsible for diagnosing and resolving challenging technical problems, performing root cause analysis, and implementing permanent solutions to prevent recurrence. This position requires strong troubleshooting skills, excellent problem-solving abilities, and the capacity to work effectively under pressure. You will document technical solutions, update knowledge bases, and contribute to the continuous improvement of support processes and procedures. Collaboration with development and system administration teams will be crucial for resolving intricate issues and implementing system enhancements. The successful candidate will also be involved in mentoring junior support staff, providing them with technical guidance and training. A customer-centric approach, with excellent communication and interpersonal skills, is essential for interacting with users and clients. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent professional experience, is required. Significant experience (5+ years) in a 3rd line technical support or systems administration role is essential, along with relevant certifications such as CompTIA Network+, MCSE, or CCNA. Experience with virtualisation technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) is highly desirable. This is an excellent opportunity for a motivated technical professional to advance their career within a challenging and rewarding environment.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Officer (Procurement and Stores)
Belfast, Northern Ireland
Belfast City Council
Posted 2 days ago
Job Viewed
Job Description
Technical Support Officer (Procurement and Stores)
There is currently one permanent, full-time vacancy.
Please note, other permanent, temporary, fixed term, full-time, part-time and job share posts may be filled from reserve lists from the above recruitment campaigns as indicated in the advertised terms and conditions for each post.
As young people (people under the age of 35), people with a disability and people from minority ethnic communities are currently underrepresented in Belfast City Council across all job groups, applications from these groups would be particularly welcome.
In addition, where there is further under representation, details will be highlighted on the jobs website, in the notes section for each individual vacancy.
Closing date for Belfast City Council jobs is before 12 midnight on Monday 15 September 2025.
The closing time for receipt of application forms on this date will vary from council to council so please check the relevant council's website for this information to ensure your application form is received by the required date and time. No late application forms will be accepted. All recruitment in local government is regulated by the Local Government Staff Commission's Code of Procedures on Recruitment and Selection. Local government is committed to the fair and equal treatment of all those seeking employment and in employment
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Technical Products
BT2 7AB Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a highly skilled and empathetic Customer Support Specialist to join their dedicated team. This role is based in Belfast, Northern Ireland, UK , and offers a hybrid working model, providing a balance between collaborative office time and remote flexibility. You will be the primary point of contact for customers, resolving technical issues and providing exceptional support for our innovative product suite. Your responsibilities will encompass:
The ideal candidate will have previous experience in a customer service or technical support role, ideally within the tech industry. Strong problem-solving abilities and a patient, customer-centric approach are essential. Excellent verbal and written communication skills are a must. Familiarity with CRM software and ticketing systems is highly desirable. You should be adept at explaining technical concepts in an easy-to-understand manner. A proactive attitude and a commitment to delivering outstanding customer experiences are key. This role offers a fantastic opportunity to grow your career in a supportive and innovative company, working within a hybrid model.
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnosing and troubleshooting technical issues with our software and hardware products.
- Guiding customers through setup, installation, and usage of our products.
- Escalating complex issues to appropriate technical teams and ensuring timely resolution.
- Maintaining accurate records of customer interactions and issue resolutions in our CRM system.
- Developing and updating knowledge base articles and FAQs to empower customers.
- Gathering customer feedback to identify areas for product and service improvement.
- Providing training and onboarding assistance to new customers.
- Collaborating with sales and product development teams to share customer insights.
- Contributing to a positive and supportive team environment.
The ideal candidate will have previous experience in a customer service or technical support role, ideally within the tech industry. Strong problem-solving abilities and a patient, customer-centric approach are essential. Excellent verbal and written communication skills are a must. Familiarity with CRM software and ticketing systems is highly desirable. You should be adept at explaining technical concepts in an easy-to-understand manner. A proactive attitude and a commitment to delivering outstanding customer experiences are key. This role offers a fantastic opportunity to grow your career in a supportive and innovative company, working within a hybrid model.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Support Specialist
BT2 7GS Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Lead Customer Support Specialist to manage and enhance their customer service operations in **Belfast, Northern Ireland, UK**. This pivotal role requires an individual with exceptional communication, problem-solving, and leadership skills. You will be at the forefront of ensuring our client's customers receive outstanding support, addressing inquiries, resolving issues, and fostering strong customer relationships. The Lead Customer Support Specialist will be responsible for overseeing a team of support agents, providing training, setting performance targets, and ensuring adherence to service level agreements. Your duties will include handling complex customer escalations, analysing support trends to identify areas for improvement, and implementing strategies to enhance customer satisfaction and retention. You will also collaborate with other departments, such as product development and sales, to provide valuable customer feedback and drive service enhancements. A deep understanding of customer support best practices, ticketing systems (e.g., Zendesk, Salesforce Service Cloud), and CRM software is essential. The successful candidate will be adept at de-escalating difficult situations, demonstrating empathy, and maintaining a calm and professional demeanor under pressure. This role is crucial for maintaining our client's reputation for excellent customer care and plays a significant part in their continued success. A proactive approach to identifying and resolving potential customer issues before they escalate is highly valued. This is an excellent opportunity for an ambitious individual looking to advance their career in customer service management.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Manage and resolve escalated customer complaints and issues.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor team performance and ensure achievement of key performance indicators (KPIs).
- Analyse customer feedback and support data to identify trends and suggest improvements.
- Maintain up-to-date knowledge of company products and services.
- Collaborate with cross-functional teams to resolve customer issues and enhance the customer experience.
- Ensure efficient operation of the customer support ticketing system.
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Proficiency with customer support software and CRM systems.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
- Demonstrated empathy and a customer-centric approach.
- Experience in the (Specify Industry, e.g., Tech, Retail) sector is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Interim Printer Support Engineer
BT41 Antrim, Northern Ireland
Red King Resourcing
Posted 1 day ago
Job Viewed
Job Description
Interim Printer Support Engineer
Location: Northern Ireland (Multiple constituency sites)
Contract Length: 12 months
Start Date: ASAP
Day Rate: 120 Per day
Overview
We are seeking a Printer Support Engineer to provide onsite technical support and onboarding services across 12 constituency sites for the Northern Ireland Assembly. The role will focus on the setup, registration, and troubleshooting of HP multifunction devices (MFDs), ensuring printers are successfully onboarded to the HP Device Control Center (DCC) using the HP MPS Printer Onboarding Tool.
Key Responsibilities
- Travel across 12 constituency sites in Northern Ireland to provide onsite printer setup and support.
- Configure and onboard HP printers using the HP MPS Printer Onboarding Tool (HPCC/DCC).
- Register devices to HP Cloud services, enabling consumables tracking and reporting.
- Connect devices to customer networks (via wireless or wired options) and ensure successful communication with the onboarding tool.
- Enable and troubleshoot HP Web Services and SNMP v3 configurations as part of onboarding.
- Liaise with stakeholders to complete onboarding steps where elevated access is restricted.
- Follow standard operating procedures and accurately log work completed.
- Escalate complex issues to HP support teams when required.
Required Skills & Experience
- Previous experience supporting or deploying HP printers/MFDs.
- Hands-on experience with device onboarding tools, imaging, or configuration utilities (HP MPS Printer Onboarding Tool preferred).
- Strong knowledge of network connectivity troubleshooting (DNS, DHCP, VPN, TCP/IP).
- Familiarity with Active Directory environments and printer queue mapping is desirable.
- Excellent communication and problem-solving skills.
- Willingness to travel across multiple sites in Northern Ireland.
- Ability to work independently onsite with minimal supervision.
Additional Information
- This role requires full mobility across Northern Ireland, with travel expenses covered.
- Training and documentation on onboarding procedures will be provided.
- There is a possibility it may not operate as a full-time role and could instead be based around scheduled site visits as required.
This advertiser has chosen not to accept applicants from your region.
8
Interim Printer Support Engineer
Antrim, Northern Ireland
£120 Daily
Red King Resourcing
Posted 1 day ago
Job Viewed
Job Description
Interim Printer Support Engineer
Location: Northern Ireland (Multiple constituency sites)
Contract Length: 12 months
Start Date: ASAP
Day Rate: 120 Per day
Overview
We are seeking a Printer Support Engineer to provide onsite technical support and onboarding services across 12 constituency sites for the Northern Ireland Assembly. The role will focus on the setup, registration, and troubleshooting of HP multifunction devices (MFDs), ensuring printers are successfully onboarded to the HP Device Control Center (DCC) using the HP MPS Printer Onboarding Tool.
Key Responsibilities
- Travel across 12 constituency sites in Northern Ireland to provide onsite printer setup and support.
- Configure and onboard HP printers using the HP MPS Printer Onboarding Tool (HPCC/DCC).
- Register devices to HP Cloud services, enabling consumables tracking and reporting.
- Connect devices to customer networks (via wireless or wired options) and ensure successful communication with the onboarding tool.
- Enable and troubleshoot HP Web Services and SNMP v3 configurations as part of onboarding.
- Liaise with stakeholders to complete onboarding steps where elevated access is restricted.
- Follow standard operating procedures and accurately log work completed.
- Escalate complex issues to HP support teams when required.
Required Skills & Experience
- Previous experience supporting or deploying HP printers/MFDs.
- Hands-on experience with device onboarding tools, imaging, or configuration utilities (HP MPS Printer Onboarding Tool preferred).
- Strong knowledge of network connectivity troubleshooting (DNS, DHCP, VPN, TCP/IP).
- Familiarity with Active Directory environments and printer queue mapping is desirable.
- Excellent communication and problem-solving skills.
- Willingness to travel across multiple sites in Northern Ireland.
- Ability to work independently onsite with minimal supervision.
Additional Information
- This role requires full mobility across Northern Ireland, with travel expenses covered.
- Training and documentation on onboarding procedures will be provided.
- There is a possibility it may not operate as a full-time role and could instead be based around scheduled site visits as required.
This advertiser has chosen not to accept applicants from your region.
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