1318 Customer Inquiries jobs in Milton Keynes

Our client, a leading provider of innovative SaaS solutions, is seeking a highly motivated and experienced Customer Support Manager to lead their dedicated support team. This role is fully remote, offering the flexibility to work from anywhere. You will be instrumental in ensuring exceptional customer service, building strong customer relationships, and driving continuous improvement in support processes. Your leadership will empower the team to resolve customer issues efficiently and effectively, contributing to high levels of customer satisfaction and retention.

Responsibilities:

• Lead, mentor, and manage a remote team of customer support specialists.
• Develop and implement customer support strategies, policies, and procedures.
• Monitor and analyze customer support metrics (e.g., response times, resolution rates, customer satisfaction scores).
• Ensure timely and accurate resolution of customer inquiries and issues via various channels (email, phone, chat).
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
• Train new support staff and provide ongoing coaching and development to the existing team.
• Manage escalations and complex customer issues.
• Oversee the efficient use of customer support software and tools.
• Foster a customer-centric culture within the support team and across the organization.
• Conduct regular team meetings and performance reviews.
• Contribute to the continuous improvement of support processes and workflows.

Qualifications:

• Proven experience in a customer support leadership role, managing a team.
• Strong understanding of customer service principles and best practices.
• Experience with helpdesk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Ability to motivate and lead a remote team effectively.
• Experience in the SaaS industry is highly preferred.
• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
• Demonstrated ability to develop and implement effective support strategies.
• A proactive approach to identifying and resolving customer issues.

Join a forward-thinking company that values customer success and offers a truly flexible remote working environment.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Milton Keynes, Buckinghamshire, UK . This role offers a hybrid working arrangement, providing a balance between in-office collaboration and remote flexibility. You will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services. The ideal candidate will have excellent communication skills, a patient demeanour, and a strong understanding of customer service principles.

Key responsibilities include responding to customer inquiries via phone, email, and live chat in a timely and professional manner. You will be responsible for troubleshooting customer issues, providing accurate information, and guiding them through solutions. This role requires meticulous record-keeping of customer interactions and feedback using our CRM system. You will also be involved in identifying recurring customer problems and escalating them to relevant departments for resolution, contributing to product and service improvements. A crucial aspect of the job is to build rapport with customers, fostering loyalty and satisfaction.

The Customer Support Specialist will be expected to stay up-to-date with product knowledge and company policies to provide comprehensive support. You will assist in developing and maintaining support documentation and knowledge bases. The ability to handle challenging customer situations with diplomacy and professionalism is paramount. Our client values teamwork and expects the successful candidate to collaborate effectively with colleagues across different departments. This role offers a fantastic opportunity to develop your customer service skills within a supportive environment, contribute to customer success, and grow within a reputable organisation. The hybrid model allows for both focused work and team synergy.

Qualifications and Experience:

• Previous experience in a customer service or support role (minimum 2 years).
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly.
• Strong active listening skills and a patient, empathetic approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Good problem-solving abilities and the capacity to think critically under pressure.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with basic IT troubleshooting is advantageous.
• A proactive attitude towards learning about products and services.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid setting.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

Our client is looking for a dedicated and empathetic Customer Support Lead to manage and inspire a team of support professionals. This role is crucial in ensuring our customers receive exceptional service and timely resolutions to their inquiries. You will be the primary point of contact for escalated customer issues and will be instrumental in developing and implementing strategies to enhance customer satisfaction and loyalty.

Responsibilities:

• Lead, mentor, and coach a team of customer service representatives, fostering a positive and high-performing work environment.
• Develop and maintain comprehensive knowledge of the company's products and services to provide accurate and effective support.
• Handle complex customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Monitor team performance metrics, identify areas for improvement, and implement training programs to enhance skills and efficiency.
• Contribute to the development and refinement of customer service policies and procedures.
• Analyze customer feedback and support trends to identify recurring issues and propose solutions to product or service enhancements.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Collaborate with other departments, such as sales and technical support, to address customer needs effectively.
• Maintain accurate records of customer interactions and transactions.
• Stay up-to-date with industry best practices in customer service and support.

Qualifications:

• Previous experience in a customer service role, with demonstrated leadership or supervisory experience.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training and motivating a team.
• Familiarity with IT support concepts is a plus.
• This role requires you to be based at our offices in Milton Keynes, Buckinghamshire, UK , providing direct, in-person support to our valued customer base.

If you are passionate about delivering outstanding customer experiences and possess strong leadership qualities, we encourage you to apply for this exciting opportunity.

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their fully remote support team. This is an excellent opportunity for individuals who are passionate about providing exceptional service and resolving customer inquiries efficiently. You will be the first point of contact for customers, handling a variety of requests via phone, email, and chat. The primary responsibility is to ensure customer satisfaction by providing accurate information, troubleshooting issues, and escalating complex problems when necessary. The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and empathetic demeanor. You should be adept at active listening and problem-solving, with a strong ability to explain technical information in a clear and concise manner. Proficiency with customer support software and CRM systems is essential. This role requires a high level of self-motivation, organization, and the ability to manage your workload effectively in a remote environment. You must be able to adapt quickly to new products and procedures and work collaboratively with other team members in a virtual setting. If you are a proactive individual with a commitment to delivering outstanding customer experiences and are seeking a rewarding, fully remote role, we encourage you to apply. Join a supportive team that values excellent customer service and professional growth.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively.
• Escalate complex technical problems to appropriate departments.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer service processes.
• Adhere to company policies and procedures.
• Contribute to team goals and maintain performance metrics.
• Educate customers on product features and best practices.
• Gather customer feedback to identify areas for product and service improvement.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a similar support role.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce).
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Ability to adapt to changing priorities and learn new information quickly.
• Team player with a positive attitude.

About Us

AnalytiChem UK (formerly Cherwell Laboratories) has been based in Bicester, UK since 1971. We manufacture and supply the Redipor® range of prepared microbiological media to the pharmaceutical and associated industries. We also supply and service specialist environmental air monitoring equipment and decontamination equipment, primarily into the same markets.

AnalytiChem UK operates an ISO9001 Quality Management system and is regularly audited by its customers. The company has managed continued growth over the last 10 years and is planning for further expansion.

AnalytiChem UK is part of the AnalytiChem Group, a global family of companies providing quality control products and services. These include both off the shelf and customisable chemicals, high-quality standards, certified reference materials, laboratory and analytical equipment.

The Role

We are looking for a talented and enthusiastic Senior Customer Support individual who can contribute to and share in our success.

The purpose is to maintain and develop strong customer relationships, to assist the company in retaining and growing the business, while supporting the external sales team and providing after sales support.

We offer competitive salary starting from £30,000 per annum, depending on experience and qualifications.

Key Responsibilities

• Provide excellent customer service and support in relation to enquiries, and resolve customer queries quickly and effectively, while always maintaining a professional manner
• Support with overseeing the day-to-day processes of the Customer Support team
• Administration tasks such as welcoming visitors on site, being first point of contact for answering telephone calls, dealing with customer queries, non-delivery issues, customer collections, customer orders and confirming product availability
• Demonstrate high-level data accuracy when preparing quotations, processing orders and dealing with invoices
• Update and maintain accurate sales and customer records within Priority and HubSpot
• Provide after-sales support, communicating important feedback from customers to the appropriate business development manager
• Work with business development managers to provide customer support to grow sales and assist with continued business growth ambitions
• Work with the business development managers to process standing orders and provide monthly reporting
• Liaise with other departments to ensure customer needs are met
• Work closely with ERP Manager to assist with the implementation and continual development of the ERP system, supporting good data control and ensuring all team members are fully updated of any system changes. Understand the escalation process with Priority and provide team support when the ERP Manager is unavailable – ERP System Superuser
• Have a clear understanding of the annual sales growth target, along with the business development manager’s individual targets
• Work to achieve business and team KPI’s
• Ensure a basic knowledge about the manufacturing and supply of all AnalytiChem UK Products, and demonstrate a proactive nature to filling knowledge gaps
• Stay up to date with new products and features

Competencies & Qualifications

• Administration skills – previous administration experience, highly competent communicator and computer skills will be vital
• Customer Service experience – Demonstrated ability to deliver exceptional customer service at all times by employing professional communication and customer-focused language, both verbal and written
• People Skills – ability to communicate effectively and build strong relationships with customers and colleagues
• Organised & Flexible - must be able to prioritise workload effectively. Flexibility to adapt to changes in priorities, strategies, and industry trends in a fast-paced environment.
• High Standards – demonstrate a methodical, right first-time approach to all work
• Communication Skills – ability to effectively communicate both verbally and in writing, with all stakeholders.
• Computer Skills - must demonstrate high level of experience working with Microsoft platforms, ERP and CRM systems (e.g. Priority and HubSpot)
• Organisational Skills - strong organisational skills to manage multiple tasks, prioritise workloads, and meet deadlines effectively.
• Attention to Detail - meticulous attention to detail to ensure accuracy in all areas of work, including preparing quotations, processing orders and dealing with invoices
• Teamwork - capacity to collaborate effectively with cross-functional teams, including production and warehouse, as well as demonstrating the autonomy to work independently.
• Numeracy & Data skills – must be able to demonstrate the ability to accurately handle data from an ERP and CRM system
• Professionalism - demonstrates a professional demeanour and maintains confidentiality when handling sensitive information
• Self-motivated – must be self-motivated and show a “can do” attitude to work

Think you’re a fit? We’d love to meet you.

Apply now!

About Us AnalytiChem UK (formerly Cherwell Laboratories) has been based in Bicester, UK since 1971. We manufacture and supply the Redipor® range of prepared microbiological media to the pharmaceutical and associated industries. We also supply and service specialist environmental air monitoring equipment and decontamination equipment, primarily into the same markets. AnalytiChem UK operates an ISO9001 Quality Management system and is regularly audited by its customers. The company has managed continued growth over the last 10 years and is planning for further expansion. AnalytiChem UK is part of the AnalytiChem Group, a global family of companies providing quality control products and services. These include both off the shelf and customisable chemicals, high-quality standards, certified reference materials, laboratory and analytical equipment. The Role We are looking for a talented and enthusiastic Senior Customer Support individual who can contribute to and share in our success. The purpose is to maintain and develop strong customer relationships, to assist the company in retaining and growing the business, while supporting the external sales team and providing after sales support. We offer competitive salary starting from £30,000 per annum, depending on experience and qualifications. Key Responsibilities Provide excellent customer service and support in relation to enquiries, and resolve customer queries quickly and effectively, while always maintaining a professional manner Support with overseeing the day-to-day processes of the Customer Support team Administration tasks such as welcoming visitors on site, being first point of contact for answering telephone calls, dealing with customer queries, non-delivery issues, customer collections, customer orders and confirming product availability Demonstrate high-level data accuracy when preparing quotations, processing orders and dealing with invoices Update and maintain accurate sales and customer records within Priority and HubSpot Provide after-sales support, communicating important feedback from customers to the appropriate business development manager Work with business development managers to provide customer support to grow sales and assist with continued business growth ambitions Work with the business development managers to process standing orders and provide monthly reporting Liaise with other departments to ensure customer needs are met Work closely with ERP Manager to assist with the implementation and continual development of the ERP system, supporting good data control and ensuring all team members are fully updated of any system changes. Understand the escalation process with Priority and provide team support when the ERP Manager is unavailable – ERP System Superuser Have a clear understanding of the annual sales growth target, along with the business development manager’s individual targets Work to achieve business and team KPI’s Ensure a basic knowledge about the manufacturing and supply of all AnalytiChem UK Products, and demonstrate a proactive nature to filling knowledge gaps Stay up to date with new products and features Competencies & Qualifications Administration skills – previous administration experience, highly competent communicator and computer skills will be vital Customer Service experience – Demonstrated ability to deliver exceptional customer service at all times by employing professional communication and customer-focused language, both verbal and written People Skills – ability to communicate effectively and build strong relationships with customers and colleagues Organised & Flexible - must be able to prioritise workload effectively. Flexibility to adapt to changes in priorities, strategies, and industry trends in a fast-paced environment. High Standards – demonstrate a methodical, right first-time approach to all work Communication Skills – ability to effectively communicate both verbally and in writing, with all stakeholders. Computer Skills - must demonstrate high level of experience working with Microsoft platforms, ERP and CRM systems (e.g. Priority and HubSpot) Organisational Skills - strong organisational skills to manage multiple tasks, prioritise workloads, and meet deadlines effectively. Attention to Detail - meticulous attention to detail to ensure accuracy in all areas of work, including preparing quotations, processing orders and dealing with invoices Teamwork - capacity to collaborate effectively with cross-functional teams, including production and warehouse, as well as demonstrating the autonomy to work independently. Numeracy & Data skills – must be able to demonstrate the ability to accurately handle data from an ERP and CRM system Professionalism - demonstrates a professional demeanour and maintains confidentiality when handling sensitive information Self-motivated – must be self-motivated and show a “can do” attitude to work Think you’re a fit? We’d love to meet you. Apply now!

Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their busy team, supporting customers across a range of products and services. This role is crucial in ensuring customer satisfaction and providing expert-level assistance. You will handle escalated customer inquiries, troubleshoot complex issues, and contribute to improving support processes and documentation. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. This is a hybrid position, requiring a balance of remote work and in-office presence.

Responsibilities:

• Provide advanced technical support and troubleshooting for customer issues via phone, email, and chat.
• Handle and resolve escalated customer complaints and complex queries effectively and efficiently.
• Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
• Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
• Train and mentor junior support staff, sharing best practices and product knowledge.
• Proactively identify opportunities to improve the customer support experience and internal processes.
• Monitor support ticket queues, ensuring timely and accurate responses and resolutions.
• Gather customer feedback and relay insights to product and development teams.
• Assist with user acceptance testing for new product releases or updates.
• Contribute to team meetings and actively participate in discussions regarding service improvement.

Qualifications:

• Proven experience in a customer support or technical helpdesk role, with at least 3 years in a senior or lead capacity.
• Excellent problem-solving and analytical skills with a knack for identifying root causes.
• Strong understanding of CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric approach to service.
• Ability to work effectively both independently and as part of a hybrid team.
• Proficiency in common software applications and operating systems.
• Experience in (Specific industry relevant to client's products, e.g., SaaS, E-commerce, IT services) is a strong advantage.
• High school diploma or equivalent; further education or certifications are a plus.
• Must be able to commute to our office in Milton Keynes, Buckinghamshire, UK on designated days.

We are an equal opportunity employer and value diversity at our company.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Milton Keynes, Buckinghamshire, UK . This is a crucial role within the organisation, responsible for handling complex customer inquiries, resolving escalated issues, and providing exceptional service to our diverse client base. You will be expected to act as a point of escalation for junior team members, offering guidance and support to ensure consistent service quality.

Responsibilities include:

• Responding to customer queries via phone, email, and live chat in a timely and professional manner.
• Investigating and resolving customer complaints, identifying root causes and implementing solutions.
• Providing technical assistance and troubleshooting for product-related issues.
• Escalating complex cases to the appropriate departments while ensuring effective communication and follow-up.
• Maintaining accurate records of customer interactions and transactions in the CRM system.
• Contributing to the development and improvement of customer service processes and policies.
• Training and mentoring new and existing customer service representatives.
• Analyzing customer feedback to identify trends and areas for service enhancement.
• Collaborating with other departments to ensure a seamless customer experience.
• Achieving and exceeding key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.

Qualifications:

• Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to work effectively under pressure and manage multiple priorities.
• A proactive approach to identifying and resolving issues.
• Experience in a technical support environment is highly desirable.
• A genuine passion for delivering outstanding customer service.
• Ability to adapt to changing procedures and technologies.
• Team player mentality with a willingness to support colleagues.

This role offers a competitive salary, opportunities for professional development, and a hybrid working model that balances in-office collaboration with remote flexibility. If you are a dedicated customer service professional looking for a challenging and rewarding opportunity, we encourage you to apply.

Our client is a leading provider of innovative software solutions, and they are looking for a dedicated and empathetic Remote Customer Support Specialist to join their growing team. This role is crucial for ensuring our clients receive exceptional service and timely assistance, contributing directly to customer satisfaction and retention. As a fully remote position, you will have the flexibility to work from anywhere within the UK, provided you have a stable internet connection and a dedicated, quiet workspace.

In this role, you will be the primary point of contact for customer inquiries, providing support via phone, email, and live chat. You will be responsible for troubleshooting technical issues, guiding users through product features, and resolving customer complaints efficiently and professionally. A key aspect of this position involves documenting all customer interactions, feedback, and issues in the CRM system to help identify recurring problems and inform product development. You will also be involved in creating and updating knowledge base articles and FAQs to empower customers with self-service resources.

The ideal candidate will possess outstanding communication skills, both written and verbal, with a patient and customer-centric attitude. Previous experience in a customer service or technical support role is highly advantageous. You should be a proficient computer user, capable of quickly learning new software and systems. Strong problem-solving skills and the ability to remain calm under pressure are essential. You must be a self-starter, able to manage your time effectively and work autonomously in a remote setting, while also being an engaged team player within a distributed workforce. This role demands a proactive approach to identifying customer needs and providing solutions that exceed expectations.

Qualifications:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage time effectively and work independently.
• Proficiency in using CRM systems and helpdesk software.
• Familiarity with troubleshooting techniques for software or hardware.
• High school diploma or equivalent; college degree in a related field is a plus.
• Must have a reliable internet connection and a suitable home office setup.

If you are passionate about helping others and thrive in a remote work environment, this opportunity to join our client's team, supporting customers from your own home, is perfect for you. We are committed to fostering a supportive and inclusive remote culture for all our employees.