582 Customer Interaction jobs in Plymouth
Customer Support Specialist
PL1 1AA Plymouth, South West
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative technological solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. Based in our modern offices in Plymouth, Devon , with the flexibility of a hybrid working model, you will be the first point of contact for customers experiencing issues with our products and services. Your primary goal will be to provide exceptional support, resolve technical queries efficiently, and ensure a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions.
- Escalate complex issues to senior support tiers or relevant departments when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Gather customer feedback to identify areas for product and service improvement.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Adhere to service level agreements (SLAs) and quality standards.
- Proven experience in a customer service or technical support role.
- Excellent communication and active listening skills.
- Strong problem-solving and analytical abilities.
- Familiarity with ticketing systems and CRM software.
- Patience and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Basic understanding of technology and software applications is advantageous.
- Willingness to adapt to new technologies and support processes.
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0
Customer Support (Sales) Engineer
Totnes, South West
Teledyne
Posted 16 days ago
Job Viewed
Job Description
**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
The role of this position is to:
Provide support for the instruments that Valeport Water has supplied, either by remote access or on-site visits
Help customers with the installation and configuration of Valeport Water instruments
Communicate with customers to understand their needs and requirements
Ensure compliance with relevant codes and client specifications
Collaborate with Engineering, Service and Production staff when needed
Work independently and as part of a team
Qualifications / Experience:
We are looking for a candidate who meets the following criteria:
You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study.
You should have worked within the UK water industry for a minimum of 3 years, and have experience in water supply, wastewater treatment, or water quality management.
You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication.
You should be willing to work in accordance with the company's Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
The role of this position is to:
Provide support for the instruments that Valeport Water has supplied, either by remote access or on-site visits
Help customers with the installation and configuration of Valeport Water instruments
Communicate with customers to understand their needs and requirements
Ensure compliance with relevant codes and client specifications
Collaborate with Engineering, Service and Production staff when needed
Work independently and as part of a team
Qualifications / Experience:
We are looking for a candidate who meets the following criteria:
You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study.
You should have worked within the UK water industry for a minimum of 3 years, and have experience in water supply, wastewater treatment, or water quality management.
You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication.
You should be willing to work in accordance with the company's Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
This advertiser has chosen not to accept applicants from your region.
1
Remote Customer Support Lead
PL1 1AA Plymouth, South West
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage their remote customer service operations. This fully remote position is ideal for an individual passionate about delivering exceptional customer experiences and leading a team to achieve service excellence. You will be responsible for overseeing the day-to-day operations of the customer support desk, ensuring timely and effective resolution of customer inquiries and issues. Your role will involve guiding the support team, developing efficient support processes, and analysing customer feedback to drive improvements.
Key Responsibilities:
Qualifications and Experience:
This is a fantastic opportunity to shape the customer support function for a growing company, working from the comfort of your own home. Join our client and be a key player in building lasting customer relationships.
Key Responsibilities:
- Lead and mentor a team of remote customer support representatives, fostering a positive and productive work environment.
- Manage incoming customer inquiries via multiple channels (phone, email, chat, social media) ensuring prompt and accurate responses.
- Develop and implement customer support policies and procedures to enhance service quality and efficiency.
- Train new support staff on product knowledge, company policies, and customer service best practices.
- Monitor team performance metrics, such as response times, resolution rates, and customer satisfaction scores.
- Identify trends in customer issues and collaborate with other departments to implement solutions.
- Handle escalated customer complaints and complex issues with professionalism and tact.
- Create and maintain a comprehensive knowledge base for customer support.
- Contribute to product development by providing insights from customer interactions.
- Ensure all customer interactions are documented accurately in the CRM system.
Qualifications and Experience:
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Demonstrated ability to manage and motivate a remote team.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and customer support platforms.
- Strong understanding of customer service principles and best practices.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in developing training materials and conducting team training sessions.
- A genuine passion for helping customers and a commitment to service excellence.
- Familiarity with (mention a relevant industry, e.g., SaaS, e-commerce, fintech) is a plus.
This is a fantastic opportunity to shape the customer support function for a growing company, working from the comfort of your own home. Join our client and be a key player in building lasting customer relationships.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
PL1 2AB Plymouth, South West
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is looking for a dedicated and empathetic Senior Customer Support Specialist to join their remote-first team. Based out of **Plymouth, Devon, UK**, you will be responsible for providing exceptional technical support and building strong relationships with our diverse client base. This role requires a proactive approach to problem-solving, excellent communication skills, and a deep understanding of customer needs.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via email, phone, and live chat, resolving complex issues related to our software platform.
- Troubleshoot and diagnose software problems, providing clear and concise solutions and workarounds.
- Escalate critical issues to the appropriate internal teams (e.g., development, product management) while ensuring timely resolution and customer satisfaction.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and reduce support volume.
- Proactively identify trends in customer inquiries and feedback, providing insights to the product and engineering teams for service improvements.
- Onboard new customers, conducting training sessions and ensuring they have the resources needed to succeed.
- Manage customer relationships, ensuring a high level of satisfaction and retention.
- Participate in user acceptance testing for new software releases and features.
- Assist in training and mentoring junior support staff.
- Contribute to the continuous improvement of customer support processes and tools.
- Document all customer interactions and resolutions accurately in the CRM system.
- Advocate for the customer internally, ensuring their needs are understood and addressed.
- A minimum of 5 years of experience in a customer support or technical support role, preferably within the SaaS industry.
- Proven ability to troubleshoot and resolve complex technical issues for software products.
- Excellent written and verbal communication skills, with a knack for explaining technical concepts in simple terms.
- Strong understanding of customer relationship management (CRM) principles and experience with support ticketing systems (e.g., Zendesk, HubSpot Service Hub).
- Experience in creating and managing knowledge base content.
- A proactive and empathetic approach to customer service, with a strong focus on problem-solving.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience in training or mentoring others is a plus.
- Familiarity with agile development methodologies is beneficial.
- Must be eligible to work in the UK.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Specialist
PL1 1AB Plymouth, South West
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their growing team, serving customers across the UK. This is a fully remote position, offering the flexibility to work from the comfort of your own home. You will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively.
As a Remote Customer Support Specialist, your primary role will be to assist customers with a wide range of queries via phone, email, and chat. You will need to possess excellent communication skills, a patient demeanor, and a genuine desire to help people. You will gain in-depth knowledge of our client's products and services to provide accurate and comprehensive support. This role requires a proactive approach to problem-solving and the ability to manage your workload independently in a remote setting.
Key Responsibilities:
Qualifications and Experience:
This is a fantastic opportunity to work remotely for a company that values its employees and provides a supportive work environment. If you are passionate about customer service and looking for a rewarding remote role, we encourage you to apply.
As a Remote Customer Support Specialist, your primary role will be to assist customers with a wide range of queries via phone, email, and chat. You will need to possess excellent communication skills, a patient demeanor, and a genuine desire to help people. You will gain in-depth knowledge of our client's products and services to provide accurate and comprehensive support. This role requires a proactive approach to problem-solving and the ability to manage your workload independently in a remote setting.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally across multiple channels (phone, email, chat).
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and service processes.
- Maintain up-to-date knowledge of product offerings and company updates.
- Collaborate with internal teams to ensure a seamless customer experience.
- Contribute to building strong customer relationships and fostering loyalty.
- Adhere to service level agreements (SLAs) and performance metrics.
Qualifications and Experience:
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A stable internet connection and a dedicated, quiet workspace.
- Experience in a technical support role is a plus.
- A patient, empathetic, and customer-focused attitude.
- High school diploma or equivalent; further education or certifications are advantageous.
This is a fantastic opportunity to work remotely for a company that values its employees and provides a supportive work environment. If you are passionate about customer service and looking for a rewarding remote role, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Support Specialist
PL1 1AB Plymouth, South West
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their fully remote team. This is an exciting opportunity for individuals passionate about providing exceptional customer service from the comfort of their own homes. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing guidance on our products and services via phone, email, and chat. The ideal candidate will have outstanding communication skills, a patient and understanding demeanor, and a knack for problem-solving. You should be comfortable working independently and as part of a virtual team, managing your time effectively to meet customer needs and service level agreements. This role requires a reliable internet connection and a dedicated workspace free from distractions. Responsibilities include:
We are looking for candidates with a minimum of 1-2 years of experience in a customer service or helpdesk role. Excellent written and verbal communication skills in English are essential. Proficiency with CRM software and standard office applications is required. The ability to work flexible hours, including evenings and weekends, may be necessary. A strong commitment to customer satisfaction and a passion for helping others are key attributes. This is a fully remote position, allowing you to work from anywhere within the UK. Training will be provided remotely, and ongoing support will be available from your virtual team and manager. This is a fantastic chance to build a career in customer support within a company that values its employees and prioritizes a healthy work-life balance.
- Responding promptly and professionally to customer inquiries via various communication channels.
- Troubleshooting and resolving customer issues with a focus on first-contact resolution.
- Providing accurate information about products, services, and company policies.
- Escalating complex issues to appropriate departments when necessary.
- Documenting all customer interactions and resolutions in the CRM system.
- Identifying opportunities to improve customer experience and providing feedback to management.
- Adhering to all company policies and procedures, including data privacy and security protocols.
- Proactively seeking solutions to customer problems and demonstrating empathy and understanding.
- Maintaining a positive and professional attitude at all times.
We are looking for candidates with a minimum of 1-2 years of experience in a customer service or helpdesk role. Excellent written and verbal communication skills in English are essential. Proficiency with CRM software and standard office applications is required. The ability to work flexible hours, including evenings and weekends, may be necessary. A strong commitment to customer satisfaction and a passion for helping others are key attributes. This is a fully remote position, allowing you to work from anywhere within the UK. Training will be provided remotely, and ongoing support will be available from your virtual team and manager. This is a fantastic chance to build a career in customer support within a company that values its employees and prioritizes a healthy work-life balance.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Team Lead
PL1 2AL Plymouth, South West
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an enthusiastic and experienced Customer Support Team Lead to manage and motivate their remote customer service team based in Plymouth, Devon, UK . This role is essential for ensuring the delivery of exceptional customer support, driving team performance, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in customer service operations, excellent leadership skills, and a passion for helping customers.
Key responsibilities:
The successful candidate will have:
Key responsibilities:
- Lead, coach, and mentor a team of customer support representatives, fostering a positive and productive work environment.
- Monitor team performance, analyse key metrics (e.g., response times, resolution rates, customer satisfaction scores), and implement strategies for continuous improvement.
- Handle escalated customer inquiries and issues, providing timely and effective solutions.
- Develop and maintain customer support procedures and documentation to ensure consistency and efficiency.
- Train new team members on products, services, and customer support best practices.
- Collaborate with other departments to resolve customer issues and provide feedback on product or service improvements.
- Ensure the team adheres to service level agreements (SLAs) and quality standards.
- Conduct regular team meetings and one-on-one performance reviews.
- Identify training needs and opportunities for the team.
- Contribute to the development of customer support strategies and initiatives.
- Manage the scheduling and resource allocation for the support team to ensure adequate coverage.
- Act as a point of escalation and support for the customer service team members.
The successful candidate will have:
- Proven experience in a customer support role, with at least 2 years in a supervisory or team lead capacity.
- Excellent leadership, coaching, and motivational skills.
- Strong understanding of customer service principles and best practices.
- Proficiency with customer support software and CRM systems.
- Exceptional communication, problem-solving, and conflict resolution skills.
- Ability to work effectively in a remote team environment.
- A customer-centric approach with a passion for delivering outstanding service.
- Strong organisational and time management skills.
- Ability to analyse data and identify trends to improve team performance.
- Flexibility to adapt to changing customer needs and business priorities.
- Familiarity with various communication channels (phone, email, chat).
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Team Lead
PL1 2EX Plymouth, South West
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Customer Support Team Lead to manage and motivate a team of customer service professionals. This role is crucial for ensuring the highest levels of customer satisfaction and efficient issue resolution. Based in **Plymouth, Devon, UK**, this position offers a hybrid working model, combining remote flexibility with essential in-office collaboration. As a Team Lead, you will be responsible for overseeing the day-to-day operations of the support team, providing guidance, training, and performance management to your team members. You will handle escalated customer inquiries, ensuring they are resolved promptly and effectively, and identify trends in customer issues to propose solutions and improvements to our products or services. This role involves developing and implementing best practices for customer service, including response times, communication protocols, and problem-solving techniques. You will also be involved in performance reporting, analyzing key metrics such as customer satisfaction scores (CSAT), first-call resolution (FCR), and average handling time (AHT). Building a positive and productive team culture, fostering a supportive environment, and ensuring adherence to company policies and procedures are also key responsibilities. The ideal candidate will have a strong understanding of customer service principles, excellent leadership capabilities, and the ability to communicate clearly and empathetically. Experience with CRM systems and helpdesk software is essential. You will work closely with other departments to ensure a cohesive customer experience across all touchpoints. This is an excellent opportunity for someone looking to take the next step in their customer service career and lead a team in a growing organization.
Key Responsibilities:
Key Responsibilities:
- Supervise and lead a team of customer support representatives.
- Provide training, coaching, and performance feedback to team members.
- Handle and resolve escalated customer complaints and inquiries.
- Monitor team performance metrics and identify areas for improvement.
- Develop and implement customer service policies and procedures.
- Analyze customer feedback and identify product or service enhancement opportunities.
- Collaborate with other departments to ensure seamless customer support.
- Maintain accurate records of customer interactions and resolutions.
- Foster a positive and motivating team environment.
- Ensure adherence to service level agreements (SLAs).
- Proven experience in a customer service role, with at least 2 years in a supervisory or leadership capacity.
- Demonstrated ability to lead and motivate a team.
- Excellent problem-solving and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk ticketing systems.
- Effective communication, interpersonal, and organizational skills.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Team Lead
PL1 2AB Plymouth, South West
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a rapidly expanding e-commerce company dedicated to providing exceptional customer experiences. We are seeking an experienced and motivated Customer Support Team Lead to join our team in Plymouth, Devon, UK . This hybrid role combines in-office collaboration with remote work flexibility. You will be responsible for leading a team of customer support agents, ensuring the delivery of outstanding service, resolving complex customer issues, and driving continuous improvement within the support function. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and mentor a team of customer support representatives, fostering a positive and productive work environment.
- Set performance goals for the team and individual agents, monitoring progress and providing regular feedback.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Develop and implement customer support processes and best practices to enhance efficiency and effectiveness.
- Train new team members and provide ongoing training to existing staff on product knowledge, service standards, and system usage.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and take action to improve performance.
- Analyze customer feedback and support data to identify trends, root causes of issues, and opportunities for service improvement.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer concerns and provide insights from customer interactions.
- Ensure adherence to company policies and procedures.
- Manage team schedules and workload distribution to ensure adequate coverage.
- Contribute to the development of knowledge base articles and support documentation.
- Minimum of 3 years of experience in a customer support role, with at least 1 year in a supervisory or team lead capacity.
- Proven track record of successfully leading and motivating a customer service team.
- Excellent understanding of customer service principles and best practices.
- Strong problem-solving and conflict-resolution skills.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in using customer support software and CRM systems (e.g., Zendesk, Salesforce).
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- A proactive and results-oriented approach.
- Experience in the e-commerce industry is a plus.
- A Bachelor's degree in a related field is desirable, but equivalent experience will be considered.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
PL1 2AA Plymouth, South West
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to manage inquiries and provide exceptional service to their valued customers in Plymouth, Devon, UK . This role is critical in ensuring customer satisfaction and retention by resolving issues efficiently and effectively. You will be responsible for handling complex customer escalations, coaching and mentoring junior support staff, and identifying trends in customer feedback to recommend service improvements. Key duties include responding to customer queries via phone, email, and chat; troubleshooting technical and non-technical issues; documenting customer interactions accurately; and collaborating with other departments to resolve customer concerns. The ideal candidate will possess outstanding communication and problem-solving skills, with a proven ability to handle difficult situations with patience and professionalism. A minimum of 3 years of experience in a customer-facing support role, with at least 1 year in a senior or lead capacity, is required. Familiarity with CRM systems and ticketing platforms is essential. You should have a passion for helping others and a commitment to delivering a superior customer experience. This on-site position based in Plymouth, Devon, UK , offers a stable work environment and the opportunity to grow within a supportive team. If you are dedicated to providing top-tier customer service and have a knack for resolving complex issues, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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