580 Customer Interaction jobs in Plymouth
Customer Support Specialist
PL1 2AG Plymouth, South West
£24000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Join our client's dedicated customer service team in Plymouth, Devon, UK as a Customer Support Specialist. In this hybrid role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently and effectively. You will leverage your strong communication skills and problem-solving abilities to ensure a positive customer experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshooting and resolving technical issues, product-related questions, and service requests.
- Escalating complex issues to appropriate departments when necessary.
- Maintaining accurate customer records and documenting all interactions in the CRM system.
- Providing information about products and services.
- Gathering customer feedback to help improve products and services.
- Achieving individual and team targets for customer satisfaction and response times.
- Collaborating with colleagues to share knowledge and best practices.
Qualifications:
- Previous experience in a customer service or helpdesk role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using customer support software and CRM systems.
- Ability to work effectively both independently and as part of a team.
- A patient and empathetic approach to customer interactions.
- Good organizational and time management skills.
- Familiarity with IT troubleshooting is a plus.
- Flexibility to work a hybrid schedule, balancing remote and in-office work in Plymouth .
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
PL5 1 Plymouth, South West
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team. This role is crucial in ensuring our customers receive timely, effective, and friendly assistance across various communication channels, including phone, email, and live chat. The ideal candidate will be adept at troubleshooting common issues, providing clear solutions, and maintaining a high level of customer satisfaction. You will be responsible for logging all customer interactions, tracking issues, and escalating complex problems to the appropriate departments. Furthermore, you will contribute to the development of our knowledge base by documenting solutions and FAQs. This is a fantastic opportunity to develop your career in customer service within a supportive environment. The role will be based in our office in Plymouth, Devon, UK , with a hybrid working model allowing for a balance between office-based collaboration and remote flexibility. We are looking for individuals who are patient, possess excellent communication skills, and have a genuine desire to help others. Prior experience in a customer-facing role is advantageous, as is familiarity with CRM software. Strong IT literacy and the ability to quickly learn new systems are essential. You will be part of a team that values teamwork, proactive problem-solving, and a commitment to continuous improvement. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally.
- Provide accurate information regarding products and services.
- Troubleshoot technical and non-technical customer problems.
- Escalate unresolved issues to senior team members or relevant departments.
- Maintain detailed and accurate records of customer interactions.
- Contribute to the creation and maintenance of helpdesk documentation and FAQs.
- Identify trends in customer issues and provide feedback for service improvement.
- Adhere to company policies and procedures at all times.
- Collaborate with internal teams to ensure a seamless customer experience.
- Proactively seek opportunities to enhance customer satisfaction.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
PL1 2BG Plymouth, South West
£22000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their frontline support team. This role requires you to be based in the office, providing direct support to customers through various channels. You will be responsible for resolving customer inquiries, troubleshooting issues, and ensuring a positive customer experience. Your duties will include responding to phone calls, emails, and live chat messages, guiding customers through product usage, and escalating complex issues to the appropriate departments. Excellent communication and problem-solving skills are essential.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate solutions.
- Troubleshoot technical issues and guide customers through resolution steps.
- Handle customer complaints and escalations with professionalism and empathy.
- Document all customer interactions and resolutions in the CRM system.
- Educate customers on product features and benefits.
- Identify and report recurring customer issues to management for process improvement.
- Collaborate with other departments to ensure customer satisfaction.
- Maintain a high level of product knowledge.
- Adhere to company policies and procedures for customer service.
- Contribute to team goals and objectives.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
PL1 2AA Plymouth, South West
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Plymouth, Devon, UK . This role is integral to ensuring customer satisfaction by providing timely and effective technical assistance and resolving inquiries. You will be the first point of contact for customers, addressing their questions and concerns via phone, email, and potentially live chat. Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing requests, and escalating complex problems to appropriate departments. The ideal candidate will possess exceptional communication and interpersonal skills, a patient and empathetic demeanor, and a genuine desire to help others. Previous experience in a customer service or technical support role is highly beneficial. A solid understanding of common IT issues and troubleshooting methodologies is expected. You must be adept at problem-solving and be able to maintain a positive and professional attitude, even under pressure. This position offers a dynamic work environment and opportunities for growth within a growing company. Join us in providing outstanding support to our valued customer base in Plymouth, Devon, UK .
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide timely resolution of issues via multiple communication channels.
- Troubleshoot technical problems and guide users through step-by-step solutions.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate unresolved issues to the relevant technical teams.
- Provide product information and support to customers.
- Identify trends in customer issues and provide feedback to improve products and services.
- Maintain a high level of customer satisfaction.
- Assist with the onboarding process for new customers.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven customer support or technical support experience.
- Excellent communication skills, both written and verbal.
- Strong listening and problem-solving abilities.
- Patience and a customer-centric approach.
- Ability to work effectively in a team environment.
- Familiarity with CRM software and helpdesk ticketing systems.
- Basic understanding of IT systems and software.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
PL4 0NX Plymouth, South West
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Job Title: Customer Support Specialist
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team. This hybrid role offers the flexibility of working both remotely and from their modern office facilities located in the heart of Plymouth, Devon, UK . You will be the primary point of contact for clients, providing timely and effective assistance across various communication channels.
Key Responsibilities:
Qualifications:
This role requires a blend of remote work and in-office presence, offering a balanced work-life approach within the picturesque coastal city of Plymouth, Devon, UK .
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their dynamic team. This hybrid role offers the flexibility of working both remotely and from their modern office facilities located in the heart of Plymouth, Devon, UK . You will be the primary point of contact for clients, providing timely and effective assistance across various communication channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve technical issues related to our software products, providing clear step-by-step guidance.
- Document all customer interactions, feedback, and issue resolutions in the CRM system.
- Identify and escalate complex technical issues to senior support staff or development teams.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Assist with customer onboarding processes, ensuring a smooth transition to our services.
- Gather customer feedback to identify areas for product improvement and service enhancement.
- Maintain a high level of customer satisfaction through empathetic and efficient problem-solving.
- Collaborate with sales and account management teams to ensure cohesive customer experience.
- Proactively monitor customer accounts for potential issues and reach out with solutions.
- Stay updated on product features, updates, and industry best practices.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Participate in team meetings and training sessions, both virtually and in-person.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Ability to explain technical concepts clearly to non-technical users.
- Customer-centric approach with a focus on building rapport.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a collaborative team.
- Experience with SaaS products is a plus.
- High school diploma or equivalent; further education or certifications are advantageous.
- Reliability and a strong work ethic, with a commitment to meeting targets.
- Adaptability to a fast-paced and evolving work environment.
This role requires a blend of remote work and in-office presence, offering a balanced work-life approach within the picturesque coastal city of Plymouth, Devon, UK .
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
PL1 2BD Plymouth, South West
£22000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their established team in Plymouth, Devon, UK . This role is crucial for maintaining high levels of customer satisfaction by providing timely and effective support. You will be the primary point of contact for customer inquiries, resolving issues efficiently and professionally.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
- Troubleshoot and resolve customer issues related to products and services.
- Escalate complex problems to the appropriate departments for resolution.
- Maintain detailed records of customer interactions and transactions.
- Provide customers with product and service information and guidance.
- Identify and suggest improvements to customer service processes.
- Process orders, forms, and applications accurately.
- Build and maintain strong customer relationships by providing excellent service.
- Meet and exceed individual and team performance metrics.
- Stay up-to-date with product knowledge and company policies.
- Previous experience in a customer service or call center environment is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience and a customer-centric attitude.
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Familiarity with technical support or IT-related issues is advantageous.
- Team player with a positive attitude.
- Adaptability to changing workflows and customer needs.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
PL1 2LU Plymouth, South West
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Support Specialist to join their dedicated support team. This role, based in Plymouth, Devon, UK , is focused on providing exceptional assistance to customers, resolving inquiries, and ensuring a positive user experience. You will be responsible for responding to customer queries via phone, email, and live chat, troubleshooting technical issues, and guiding customers through product features and services. Key duties include documenting customer interactions, escalating complex issues to appropriate departments, and contributing to the knowledge base. The ideal candidate will have previous experience in a customer service or technical support role. Excellent communication, active listening, and interpersonal skills are essential. You should be patient, empathetic, and possess strong problem-solving abilities. A good understanding of common IT issues and troubleshooting techniques is beneficial. Familiarity with CRM systems and support ticketing software is a plus. The ability to work effectively both independently and as part of a team, managing time and prioritising tasks efficiently, is important. This role offers a supportive work environment, comprehensive training, and opportunities for career progression within the customer service field. If you are passionate about helping people and have a knack for delivering outstanding customer service, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support (Sales) Engineer
Totnes, South West
Teledyne
Posted 4 days ago
Job Viewed
Job Description
**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
The role of this position is to:
Provide support for the instruments that Valeport Water has supplied, either by remote access or on-site visits
Help customers with the installation and configuration of Valeport Water instruments
Communicate with customers to understand their needs and requirements
Ensure compliance with relevant codes and client specifications
Collaborate with Engineering, Service and Production staff when needed
Work independently and as part of a team
Qualifications / Experience:
We are looking for a candidate who meets the following criteria:
You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study.
You should have worked within the UK water industry for a minimum of 3 years, and have experience in water supply, wastewater treatment, or water quality management.
You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication.
You should be willing to work in accordance with the company's Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
The role of this position is to:
Provide support for the instruments that Valeport Water has supplied, either by remote access or on-site visits
Help customers with the installation and configuration of Valeport Water instruments
Communicate with customers to understand their needs and requirements
Ensure compliance with relevant codes and client specifications
Collaborate with Engineering, Service and Production staff when needed
Work independently and as part of a team
Qualifications / Experience:
We are looking for a candidate who meets the following criteria:
You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study.
You should have worked within the UK water industry for a minimum of 3 years, and have experience in water supply, wastewater treatment, or water quality management.
You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication.
You should be willing to work in accordance with the company's Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Support Specialist
PL1 2BG Plymouth, South West
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their vibrant team. This fully remote position is ideal for individuals who thrive in a virtual environment and are passionate about delivering exceptional customer service. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's products and services through various communication channels, including email, chat, and phone. The role requires excellent communication skills, patience, and a proactive approach to problem-solving.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Provide accurate information regarding products, services, and policies.
- Maintain customer records and document all interactions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate departments.
- Contribute to team goals by achieving performance metrics and customer satisfaction targets.
- Proactively identify opportunities to improve the customer experience.
- Gather customer feedback and relay it to the relevant teams for product and service enhancements.
- Stay up-to-date with product knowledge and company updates.
- Previous experience in a customer service or helpdesk role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote setting.
- A dedicated home office space with a stable internet connection.
- High school diploma or equivalent; further education is a plus.
- Adaptability and a positive attitude when dealing with challenging situations.
- A genuine passion for helping customers.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Support Specialist
PL1 2SW Plymouth, South West
£24000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for dedicated and empathetic Customer Support Specialists to join their fully remote support team. In this role, you will be the first point of contact for customers, providing exceptional assistance and resolving inquiries via phone, email, and live chat. Your primary goal will be to ensure customer satisfaction by delivering timely, accurate, and friendly support. You will troubleshoot customer issues, guide them through product features, and escalate complex problems to the appropriate departments when necessary. A deep understanding of the client's products and services is essential, and you will be provided with comprehensive training. Strong communication skills, patience, and a problem-solving attitude are critical for success in this position. You must be comfortable working independently in a remote setting and managing your time effectively. Experience with CRM systems and customer support software is a plus. This is an ideal opportunity for individuals who are passionate about helping others and excel in a customer-facing role, all from the comfort of their own home. You will be part of a supportive team environment that values collaboration and continuous improvement. The ability to adapt to different customer needs and provide tailored solutions is highly valued. We are committed to providing a positive and productive remote working experience for all our team members.
Key Responsibilities:
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat.
- Troubleshoot and resolve customer inquiries and technical issues.
- Guide customers on product usage and features.
- Escalate unresolved issues to appropriate teams.
- Maintain accurate customer records and interaction logs.
- Gather customer feedback and identify areas for service improvement.
- Adhere to company policies and service level agreements (SLAs).
- Contribute to a positive team environment.
This advertiser has chosen not to accept applicants from your region.
9