What Jobs are available for Customer Interaction in Plymouth?
Showing 65 Customer Interaction jobs in Plymouth
Customer Support Lead
PL1 1AA Plymouth, South West
£35000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Customer Support Lead to manage their remote customer service team, working entirely from home. While the role is fully remote, ideally, candidates will be located within commuting distance of **Plymouth, Devon, UK**, to facilitate occasional team gatherings or training sessions. You will be responsible for leading, coaching, and motivating a team of customer service representatives to deliver exceptional support. Key duties include overseeing daily operations, managing support queues, ensuring service level agreements (SLAs) are met, and handling escalated customer inquiries. You will also be involved in developing and implementing customer support strategies, improving processes, and identifying training needs for the team. Developing and maintaining comprehensive knowledge base articles and FAQs to empower both customers and support agents is crucial. The ideal candidate will have a proven track record in customer service management, with at least 4 years of experience, including supervisory or leadership experience. Excellent communication, interpersonal, and problem-solving skills are paramount. Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer support ticketing systems is essential. You should have a deep understanding of customer service best practices and a passion for delivering outstanding customer experiences. Experience in training and performance management of remote teams is highly desirable. This is an excellent opportunity for a dedicated customer service professional to lead a growing team and make a significant impact on customer satisfaction in a flexible, remote setting.
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0
Customer Support Specialist
PL1 1AA Plymouth, South West
£24000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Plymouth, Devon . This role is instrumental in ensuring our clients receive exceptional support and assistance, fostering strong relationships and maximizing their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a genuine passion for helping others.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
- Troubleshoot and resolve customer issues related to software functionality, usage, and technical problems.
- Guide customers through product features, functionalities, and best practices.
- Document customer interactions, issues, and resolutions accurately within the CRM system.
- Escalate complex technical issues to higher-level support or development teams when necessary.
- Assist in the creation and maintenance of knowledge base articles, FAQs, and support documentation.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Contribute to achieving customer satisfaction targets and service level agreements (SLAs).
- Proactively identify opportunities to improve the customer support process and customer experience.
- Stay up-to-date with product updates and new features to provide informed support.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Previous experience in a customer service or technical support role is highly desirable.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills, with a patient and methodical approach.
- Proficiency with CRM software and common helpdesk ticketing systems.
- Familiarity with software applications and a willingness to learn new technologies quickly.
- A customer-centric mindset with a commitment to delivering outstanding service.
- Ability to multitask and manage time effectively in a dynamic environment.
- A team player with a positive attitude and a strong work ethic.
- Experience in the software industry is a plus.
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1
Senior Customer Support Specialist
PL4 0AB Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Plymouth, Devon, UK . This is a fantastic opportunity for a customer-centric individual to make a significant impact on user satisfaction and retention. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing exceptional support across various channels, including phone, email, and live chat. Your role will involve diagnosing software-related problems, guiding users through step-by-step solutions, and escalating issues to higher technical teams when necessary. You will also play a key role in documenting support processes, contributing to our knowledge base, and identifying trends in customer feedback to drive service improvements. The ideal candidate will possess a deep understanding of customer service principles and a proven ability to resolve challenging situations with empathy and efficiency. You will collaborate closely with product development and sales teams to ensure seamless customer experiences and contribute to product enhancements. This role requires excellent communication and interpersonal skills, the ability to multitask effectively, and a proactive approach to problem-solving. A strong technical aptitude and familiarity with CRM systems are essential. We are looking for individuals who are passionate about technology and dedicated to delivering outstanding customer service. This position offers a competitive salary, benefits package, and opportunities for professional growth within a supportive and forward-thinking company. The hybrid working model allows for a balance between in-office collaboration and remote flexibility.
Key Responsibilities:
Key Responsibilities:
- Manage and resolve escalated customer support tickets with a high degree of accuracy and speed.
- Provide expert technical assistance and guidance to users on our client's software products.
- Develop and maintain comprehensive documentation for support procedures and FAQs.
- Analyze customer feedback and support trends to identify areas for improvement.
- Collaborate with internal teams to resolve complex technical issues and improve product functionality.
- Proactively engage with customers to ensure satisfaction and build strong relationships.
- Train junior support staff and share best practices.
- Proven experience in a customer support or helpdesk role, preferably within the tech industry.
- Strong technical troubleshooting skills and analytical abilities.
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and ticketing systems.
- Ability to work independently and as part of a team.
- A passion for delivering exceptional customer service.
- Experience in documenting technical processes is a plus.
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2
Senior Customer Support Specialist
PL1 1AA Plymouth, South West
£30000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Plymouth, Devon, UK . This role offers a hybrid working model, providing a balance between in-office collaboration and remote flexibility. As a Senior Specialist, you will be instrumental in ensuring exceptional customer satisfaction by providing advanced technical support and resolving complex inquiries. Your primary responsibilities will include handling escalated customer issues, troubleshooting software and hardware problems, guiding junior support staff, and contributing to the development of support documentation and FAQs. You will also be involved in identifying trends in customer issues and providing feedback to product development teams to drive service improvements. The ideal candidate will possess a strong understanding of customer relationship management (CRM) systems and ticketing platforms. Excellent communication, problem-solving, and analytical skills are paramount. You should be adept at explaining technical concepts to non-technical users and maintain a calm and professional demeanor under pressure. A minimum of 3 years of experience in a customer service or technical support role is required. Experience in a supervisory or team lead capacity is highly desirable. You will be expected to work collaboratively with cross-functional teams, including sales, engineering, and operations, to ensure a seamless customer experience. This is an excellent opportunity for a driven individual to advance their career in a supportive and growth-oriented environment. The successful candidate will be responsible for maintaining high service levels, contributing to team training, and ensuring adherence to company policies and procedures. A proactive approach to identifying and resolving potential customer issues before they escalate is key. Furthermore, you will assist in the onboarding of new support team members and contribute to the continuous improvement of customer support processes.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex customer issues related to our product suite.
- Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
- Mentor and guide junior customer support representatives.
- Develop and maintain comprehensive support documentation, knowledge base articles, and troubleshooting guides.
- Identify recurring customer pain points and provide actionable feedback to product and engineering teams.
- Monitor customer support queues and ensure timely response and resolution of all inquiries.
- Contribute to the development and implementation of new customer support strategies and processes.
- Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.
- Collaborate with sales and account management teams to ensure a positive customer lifecycle.
- Proven track record of success in customer support or technical helpdesk roles (3+ years).
- Strong technical aptitude and ability to quickly learn new software and systems.
- Excellent verbal and written communication skills, with the ability to articulate complex technical information clearly and concisely.
- Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience in a leadership or mentoring role is a strong plus.
- High school diploma or equivalent; further education or certifications in IT or a related field are advantageous.
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3
Senior Customer Support Specialist
PL1 2AB Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Support Specialist to join their dedicated remote team. This role involves providing exceptional technical support and customer service to clients, resolving complex inquiries, and acting as a point of escalation for junior team members. You will leverage your extensive product knowledge and problem-solving skills to ensure customer satisfaction and retention. The ideal candidate is a patient communicator, adept at troubleshooting, and passionate about delivering outstanding support.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for client issues via phone, email, and chat.
- Resolve complex customer inquiries and complaints effectively and efficiently.
- Act as a subject matter expert and provide guidance to junior customer support representatives.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify recurring customer issues and collaborate with relevant departments to implement long-term solutions.
- Contribute to the creation and maintenance of support documentation, FAQs, and knowledge base articles.
- Escalate critical issues to appropriate internal teams and ensure timely resolution.
- Gather customer feedback and provide insights to improve products and services.
- Maintain a high level of customer satisfaction and loyalty.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Proven experience as a Senior Customer Support Specialist or in a similar advanced support role.
- Excellent technical troubleshooting and problem-solving skills.
- Strong knowledge of customer relationship management (CRM) software.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to remain calm and professional under pressure.
- Demonstrated ability to handle complex customer issues and de-escalate situations.
- Proficiency in using support ticketing systems and helpdesk software.
- Strong understanding of company products/services and relevant industry standards.
- Ability to work independently and manage time effectively in a remote environment.
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4
Senior Customer Support Specialist
PL1 1UA Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is a rapidly expanding software company looking for an experienced and empathetic Senior Customer Support Specialist to join their team based in Plymouth, Devon . This role offers a hybrid working model, combining the benefits of remote flexibility with in-office collaboration. You will be the primary point of contact for customers, providing exceptional technical support and troubleshooting for our client's innovative software solutions. Your expertise will be crucial in resolving complex customer issues, enhancing customer satisfaction, and contributing to the continuous improvement of our support processes. This position requires a proactive approach, excellent communication skills, and a deep understanding of customer needs.
Key Responsibilities:
Key Responsibilities:
- Handle escalated customer inquiries via phone, email, and chat with professionalism and efficiency.
- Diagnose and resolve complex technical issues related to our software products.
- Provide clear, concise, and actionable solutions to customers.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Assist in training and mentoring junior support team members.
- Identify recurring customer issues and provide feedback to the product development team for product improvement.
- Develop and maintain support documentation, knowledge base articles, and FAQs.
- Proactively identify opportunities to enhance the customer support experience.
- Collaborate with other departments to ensure a seamless customer journey.
- Contribute to team goals and performance metrics.
- Ensure high levels of customer satisfaction and retention.
- Proven experience (3+ years) in a customer support or technical helpdesk role, preferably in the software industry.
- Strong understanding of software applications and troubleshooting techniques.
- Excellent communication (written and verbal), interpersonal, and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience working in a hybrid or remote environment is advantageous.
- A patient, empathetic, and customer-centric attitude.
- High school diploma or equivalent; relevant certifications are a plus.
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5
Remote Customer Support Specialist
PL1 1AA Plymouth, South West
£22000 Annually
WhatJobs Direct
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their thriving virtual team. Based in Plymouth, Devon, UK , this role is entirely remote, offering the flexibility to work from the comfort of your own home. You will be the first point of contact for customers, providing exceptional support across various communication channels, including phone, email, and live chat. Your primary goal will be to resolve customer inquiries, troubleshoot issues, and ensure a high level of customer satisfaction. This is an opportunity to become an integral part of a customer-centric organization, contributing to its reputation for outstanding service.
Responsibilities:
Qualifications:
This fully remote position offers a competitive salary and benefits package. If you are a skilled communicator with a passion for delivering outstanding customer experiences and thrive in a home-based work setting, we encourage you to apply. Join our client's remote team and make a significant impact on their customer satisfaction.
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot technical problems and guide customers through solutions.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to relevant departments when necessary.
- Identify trends in customer inquiries and provide feedback to improve services.
- Maintain a high standard of customer service at all times.
- Participate in team meetings and training sessions to continuously improve skills.
Qualifications:
- Previous experience in a customer service or technical support role is essential.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in using CRM software and ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A stable internet connection and a dedicated workspace are required.
- Strong empathy and a genuine desire to help customers.
- Ability to adapt to changing priorities and customer needs.
- Familiarity with common software applications and troubleshooting techniques.
This fully remote position offers a competitive salary and benefits package. If you are a skilled communicator with a passion for delivering outstanding customer experiences and thrive in a home-based work setting, we encourage you to apply. Join our client's remote team and make a significant impact on their customer satisfaction.
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6
Senior Customer Support Specialist
PL1 2AA Plymouth, South West
£25000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is a leading provider of innovative software solutions and is looking for a dedicated Senior Customer Support Specialist to join their growing team in Plymouth, Devon, UK . This role is crucial in ensuring our clients receive exceptional support and a seamless experience with our products. You will be the first point of contact for customer inquiries, providing timely and effective solutions to a wide range of technical and non-technical issues. Your responsibilities will include troubleshooting software problems, guiding users through product features, and documenting solutions for our knowledge base. You will also be involved in identifying trends in customer feedback and collaborating with the product development team to drive improvements.
Key Responsibilities:
Required Skills and Experience:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve technical issues related to our software products.
- Provide clear and concise instructions and guidance to customers.
- Escalate complex issues to appropriate internal teams when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of our online knowledge base and FAQs.
- Identify recurring customer issues and provide feedback to the product development and quality assurance teams.
- Proactively seek opportunities to improve the customer support process and customer satisfaction.
- Assist in training new customer support representatives.
- Stay up-to-date with product updates and new features.
- Maintain a high level of customer satisfaction through excellent service.
- Collaborate with other departments to ensure a cohesive customer experience.
Required Skills and Experience:
- Proven experience in a customer support or helpdesk role, preferably in a technical environment.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.
- A patient and empathetic approach to customer interactions.
- Experience with SaaS products is highly desirable.
- Ability to work independently and as part of a collaborative team.
- Familiarity with common operating systems and web browsers.
- A genuine passion for helping customers succeed.
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7
Senior Customer Support Specialist
PL1 2EL Plymouth, South West
£25000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Senior Customer Support Specialist to join their growing team. This hybrid role combines the flexibility of remote work with the collaborative benefits of in-office interaction at their Plymouth, Devon, UK location. You will be the primary point of contact for customers, providing high-level technical assistance, resolving complex issues, and ensuring an exceptional customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of the company's products and services.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting to customers via phone, email, and chat.
- Resolve complex customer inquiries and issues efficiently and effectively, escalating when necessary.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Develop and maintain a deep understanding of the company's product suite and service offerings.
- Create and update knowledge base articles, FAQs, and support documentation.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Proactively identify opportunities to improve the customer support process and customer satisfaction.
- Manage customer escalations and ensure timely resolution of critical issues.
- Participate in team meetings, contributing to discussions on customer feedback and service improvements.
- Assist with onboarding new support team members.
- Proven experience (minimum of 4 years) in a customer support or technical support role, with at least 2 years in a senior capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills, with a logical approach to troubleshooting.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Experience working in a hybrid or remote team structure.
- Patience, empathy, and a customer-centric attitude.
- Experience in (Specific industry relevant to company, e.g., SaaS, FinTech, E-commerce) is highly desirable.
- Ability to work independently and collaboratively.
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8
Senior Customer Support Specialist
PL1 1AA Plymouth, South West
£28000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Plymouth, Devon, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolutions to their inquiries. You will be the first point of contact for customers, providing first-class support across various channels, including phone, email, and live chat. This is a fantastic opportunity for someone passionate about customer satisfaction and looking to advance their career in a supportive environment.
Responsibilities:
Responsibilities:
- Handle a high volume of inbound customer inquiries efficiently and professionally.
- Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide accurate information about products, services, and policies.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to management for service improvement.
- Train and mentor junior support staff.
- Contribute to the development of support documentation and knowledge base articles.
- Proactively engage with customers to ensure satisfaction and build lasting relationships.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Participate in team meetings and contribute to a positive team culture.
- Stay up-to-date with product updates and company policies to provide accurate information.
- Assist in the onboarding of new team members.
- Contribute to process improvement initiatives within the support department.
- Go the extra mile to ensure customer loyalty and retention.
- Handle customer complaints with empathy and find satisfactory solutions.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and ticketing systems.
- Ability to work under pressure and manage multiple tasks simultaneously.
- A patient and empathetic approach to customer interactions.
- Experience in training or mentoring junior team members is a plus.
- Familiarity with ITIL best practices is advantageous.
- A proactive attitude and a commitment to delivering outstanding service.
- Must be eligible to work in the UK.
- Ability to adapt to new technologies and software quickly.
- A keen eye for detail in logging and resolving issues.
- Discretion and professionalism when handling sensitive customer information.
- Demonstrated ability to work effectively both independently and as part of a team.
- A passion for helping others and a strong work ethic.
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9