28 Customer Lifecycle Management jobs in London
Customer Engagement Manager
Posted 17 days ago
Job Viewed
Job Description
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 4,000 people across our London, Southampton, Cardiff and Manchester offices.
Reporting to the Customer Engagement Lead in the Customer Engagement Team you will play a key role in helping create communication experiences that foster customer loyalty and increase product awareness and adoption.
What you'll be doingYou will be responsible for developing and delivering compelling communications across a channel mix that includes email, mobile notifications and in-app messaging. Working autonomously you’ll be hands on briefing, designing, building, executing and analysing campaigns.
You’ll take the lead on communications supporting large-scale campaigns driven by product and marketing initiatives. You will also be instrumental in spearheading the development of our automated customer journeys. Whether it’s early life, retention or re-engagement, your expertise will be required to meticulously analyse customer behavioral data, identifying opportunities to integrate communication flows that yield measurable outcomes and significant business value. We welcome a test-and-learn curious mindset, you should always be on the lookout for how we can improve our communications through tech and industry innovation, or through new ways to effectively communicate with our customers.
We are a regulated bank and with that comes great responsibility. You must have a strong eye for detail and an understanding of processes that need to be followed. That being said, we don’t want to feel like ‘any other bank’, we want everything we put in front of customers to feel relevant, timely and help them be good with money.
We’re looking for someone who is comfortable working at pace and in an agile environment, and able to adapt to business priorities and the rate of product development.
Requirements
- Minimum of 3-4 years of experience in customer engagement and marketing automation, with a proven track record of success in developing and implementing related strategies
- Strong technical knowledge of analysis and segmentation
- Experience of using data visualisation and reporting tools to drive insights
- In depth understanding of customer engagement platforms and technology
- Strong collaboration skills with data, engineering, product, and compliance teams
- An eye for detail
- Previous experience within financial services or a regulated environment would be beneficial
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Account Executive, Customer Engagement
Posted 8 days ago
Job Viewed
Job Description
What we do:
Founded in 2021, Zero100 is a leading cross-industry research and intelligence company that connects and provides strategic advice to global operations and supply chain leaders from a range of leading global businesses including Nike, Walmart, Unilever, Pfizer, Google, Honeywell, Volvo Cars and many others. Clients use the company’s peer networking, data, research and advisory services to shape their global supply chain strategies and accelerate progress on long-term digitization and sustainability initiatives.
The Sunday Times Best Places to Work 2025
The Sundays Times 100 (#
LinkedIn Top 25 start-ups (#
Who We're Looking For:
Note: This is primarily an office-based role (4 days a week in the office) for applicants based in the UK.
As an Account Executive on the Customer Engagement team at Zero100, you will be an integral part of the team focused on delivering an exceptional customer engagement experience, retaining and growing our partnerships with our existing members. You will be responsible for managing a portfolio of our members, Chief Operating Officers, Chief Supply Chain Officers and their teams across Fortune 1000 companies, driving high engagement and collaborating closely with product and research teams to ensure our clients are deriving maximum value from our offerings. Your focus will be on understanding member priorities, aligning them with Zero100’s offerings, and continuously delivering value that supports their most important initiatives. Your goal will be to renew 100% of our existing Annual Recurring Revenue (ARR) and upsell existing accounts to expand Zero100’s reach and influence.
Key Responsibilities:
- Lead the engagement, retention and growth strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
- Own member retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
- Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities
- Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
- Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
- Regularly analyze engagement data, upsell trends and member feedback to identify risk factors and intervene early to prevent churn and drive growth.
- Act as the voice of the customer internally—sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.
Requirements
- Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
- Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
- Experience negotiating contracts with sophisticated procurement teams.
- Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
- Resourcefulness, resilience, and strong oral and written communication skills.
- Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
- Ability to thrive in an ambiguous environment and persevere through challenges.
- Willingness to adapt and flex as the business evolves.
- Ability to travel and be in-person with customers
Benefits
- Competitive salary and commission scheme
- Unlimited holidays
- Private healthcare & Life Insurance
- Enhanced Pension
- Enhanced Parental Leave Policy
- Custom designed offices in central London with free breakfasts & snacks
- Regular team socials
Zero100 is an Equal Opportunity-Affirmative Action Employer, welcoming applications from individuals of all backgrounds. We embrace diversity and inclusion in our workplace.
Account Executive, Customer Engagement
Posted 10 days ago
Job Viewed
Job Description
What we do:
Founded in 2021, Zero100 is a leading cross-industry research and intelligence company that connects and provides strategic advice to global operations and supply chain leaders from a range of leading global businesses including Nike, Walmart, Unilever, Pfizer, Google, Honeywell, Volvo Cars and many others. Clients use the company’s peer networking, data, research and advisory services to shape their global supply chain strategies and accelerate progress on long-term digitization and sustainability initiatives.
Who We're Looking For:
Note: This is primarily an office-based role (4 days a week in the office) for applicants based in the UK.
As an Account Executive on the Customer Engagement team at Zero100, you will be an integral part of the team focused on delivering an exceptional customer engagement experience, retaining and growing our partnerships with our existing members. You will be responsible for managing a portfolio of our members, Chief Operating Officers, Chief Supply Chain Officers and their teams across Fortune 1000 companies, driving high engagement and collaborating closely with product and research teams to ensure our clients are deriving maximum value from our offerings. Your focus will be on understanding member priorities, aligning them with Zero100’s offerings, and continuously delivering value that supports their most important initiatives. Your goal will be to renew 100% of our existing Annual Recurring Revenue (ARR) and upsell existing accounts to expand Zero100’s reach and influence.
Key Responsibilities:
- Lead the engagement, retention and growth strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
- Own member retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
- Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities
- Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
- Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
- Regularly analyze engagement data, upsell trends and member feedback to identify risk factors and intervene early to prevent churn and drive growth.
- Act as the voice of the customer internally—sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.
Requirements
- Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
- Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
- Experience negotiating contracts with sophisticated procurement teams.
- Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
- Resourcefulness, resilience, and strong oral and written communication skills.
- Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
- Ability to thrive in an ambiguous environment and persevere through challenges.
- Willingness to adapt and flex as the business evolves.
- Ability to travel and be in-person with customers
Benefits
- Competitive salary and commission scheme
- Unlimited holidays
- Private healthcare & Life Insurance
- Enhanced Pension
- Enhanced Parental Leave Policy
- Custom designed offices in central London with free breakfasts & snacks
- Regular team socials
Zero100 is an Equal Opportunity-Affirmative Action Employer, welcoming applications from individuals of all backgrounds. We embrace diversity and inclusion in our workplace.
Senior Marketing Manager, Customer Engagement
Posted 5 days ago
Job Viewed
Job Description
Are you passionate about customer engagement marketing?
Would you like to join a company that helps advance science, technology and health?
About our Team:
Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
About the Role:We're looking for a Senior Marketing Manager, Customer Engagement Marketing to lead strategies that strengthen customer adoption, engagement, and long-term loyalty.
You'll collaborate across marketing, customer success, and regional teams to design inclusive programs and measurable campaigns that turn users into advocates.
Responsibilities:
+ Lead customer engagement marketing strategy aligned with business goals
+ Develop programs that support retention, growth, and advocacy
+ Create customer-focused campaigns using insights, storytelling, and automation
+ Collaborate across teams to ensure alignment and scalability
+ Track performance and optimize programs using data
Requirements:
+ Experience in marketing with a focus on customer engagement
+ Ability to lead strategy and manage projects across teams
+ Strong communication and collaboration skills
+ Comfort using data to guide decisions
+ Interest in digital tools, customer communities, or customer-facing roles
+ Passion for creating meaningful customer experiences
Work in a way that works for you:
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Life assurance
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
About the business:A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Dynamics 365 for Customer Engagement Solution Architect
Posted today
Job Viewed
Job Description
This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solution.
Responsibilities
— The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
— Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
— Have an exceptional understanding of Dynamics 365 technical and functional capabilities
— Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
— Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
— Define training needs within the team and coach other team members
— Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
— Meet and exceed customer expectations of business knowledge, skills and behaviour.
— Identify business/project risk and mitigate or communicate as necessary.
— Ensure progress updates are communicated to relevant parties both formally and informally.
— Identify practice development activities and help in defining how these will be delivered
— Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
— In all activities, ensure timely completion of internal processes and mandatory training.
— Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.
Requirements:
Qualifications and Skills
— Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
— Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
— Broad understanding of software development lifecycle, development management,
release management, data migrations, cut-over planning and early live support.
— Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
- Sales Management
- Marketing automation
- Project Services Automation
- Customer Service Management
- Field Services
— Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
— Graduate from a top University
— A relevant degree within a computational or business discipline
— Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
Experience and Background
— Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
— Ability to lead engagements and present to the C-Suite stakeholders.
— Experience with Dynamics 365 in a Lead Design Consulting role
— Experience of large scale CRM implementations
— Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
— Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge
— Experience of mentoring junior and offshore staff
Dynamics 365 for Customer Engagement Solution Architect
Posted today
Job Viewed
Job Description
We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff.
This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that is KPMG Microsoft Business Solution.
Responsibilities
— The Solution Architect will lead the delivery of our Microsoft Dynamics 365 solutions
— Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
— Have an exceptional understanding of Dynamics 365 technical and functional capabilities
— Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
— Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
— Define training needs within the team and coach other team members
— Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
— Meet and exceed customer expectations of business knowledge, skills and behaviour.
— Identify business/project risk and mitigate or communicate as necessary.
— Ensure progress updates are communicated to relevant parties both formally and informally.
— Identify practice development activities and help in defining how these will be delivered
— Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
— In all activities, ensure timely completion of internal processes and mandatory training.
— Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.
Requirements:
Qualifications and Skills
— Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
— Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
— Broad understanding of software development lifecycle, development management,
release management, data migrations, cut-over planning and early live support.
— Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
- Sales Management
- Marketing automation
- Project Services Automation
- Customer Service Management
- Field Services
— Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
- Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data Service
- Visual Studio Team Service
— Knowledge of best practices for working with offshore teams
— Experience of Agile Methodology
— Certification in TOGAF or Zachman Framework would be beneficial
— Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
— Graduate from a top University
— A relevant degree within a computational or business discipline
— Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
Experience and Background
— Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
— Ability to lead engagements and present to the C-Suite stakeholders.
— Experience with Dynamics 365 in a Lead Design Consulting role
— Experience of large scale CRM implementations
— Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
— Pre-sales experience
— Excellent presentation and demonstration skills
— Business process mapping, modelling and documentation knowledge
— Experience of mentoring junior and offshore staff
Head of Digital Marketing Strategy
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and implement innovative digital marketing strategies to achieve business objectives.
- Oversee all digital marketing channels, including SEO, SEM, social media, email, and content.
- Manage and optimize the digital marketing budget effectively.
- Analyze campaign performance data and provide actionable insights for improvement.
- Lead, mentor, and inspire the digital marketing team.
- Conduct market research and competitor analysis to identify opportunities.
- Collaborate with cross-functional teams (e.g., sales, product, creative) to ensure brand consistency.
- Stay abreast of emerging digital marketing trends and technologies.
- Drive customer acquisition, engagement, and retention through digital efforts.
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Head of Digital Marketing Strategy
Posted 4 days ago
Job Viewed
Job Description
As the Head of Digital Marketing Strategy, you will lead a team of talented digital marketers, fostering a collaborative and high-performance culture. Your responsibilities will include defining target audiences, setting key performance indicators (KPIs), and managing substantial digital marketing budgets to achieve optimal ROI. You will oversee the creation and execution of integrated campaigns, analyze performance data, and provide strategic recommendations for continuous improvement. Strong analytical skills are essential to track, measure, and report on the effectiveness of all digital marketing initiatives, translating complex data into actionable insights. You will work closely with cross-functional teams, including sales, product development, and creative services, to ensure a cohesive brand message and customer experience. This role demands exceptional leadership qualities, strategic thinking, and the ability to inspire and motivate a distributed team. We are looking for an individual who thrives in a remote environment, possesses outstanding communication skills, and is passionate about leveraging digital channels to achieve ambitious business goals. The successful candidate will be a thought leader in the digital marketing space, capable of shaping and executing impactful strategies.
Responsibilities:
- Develop and implement overarching digital marketing strategies across all online channels.
- Define and manage digital marketing budgets and allocate resources effectively.
- Oversee SEO, SEM, social media, content marketing, email marketing, and affiliate programs.
- Set and track key performance indicators (KPIs) for all digital marketing initiatives.
- Analyze campaign performance data and provide actionable insights for optimization.
- Lead, mentor, and develop a high-performing remote digital marketing team.
- Collaborate with internal stakeholders (sales, product, creative) to ensure cohesive brand messaging.
- Identify emerging digital trends and technologies to drive innovation.
- Manage relationships with external agencies and technology vendors.
- Ensure brand consistency and optimize customer journey across digital touchpoints.
- Develop comprehensive reports on digital marketing performance for senior leadership.
- Bachelor's or Master's degree in Marketing, Business Administration, Communications, or a related field.
- Extensive experience (8+ years) in digital marketing, with a significant focus on strategy development and execution.
- Proven track record of developing and implementing successful digital marketing campaigns that drive growth.
- Deep understanding of all major digital marketing channels and analytics platforms (e.g., Google Analytics, Adobe Analytics).
- Experience with marketing automation and CRM systems.
- Exceptional leadership, team management, and communication skills.
- Strong analytical and problem-solving abilities.
- Experience in managing remote teams is essential.
- Demonstrated ability to think strategically and creatively in a fast-paced environment.
Head of Digital Marketing Strategy
Posted 5 days ago
Job Viewed
Job Description
Location: London, England, UK
As the Head of Digital Marketing Strategy, you will be responsible for setting the overall digital marketing vision, defining key performance indicators (KPIs), and managing the digital marketing budget. You will lead a team of marketing specialists, providing guidance, mentorship, and fostering a culture of continuous improvement. Collaboration with sales, product development, and creative teams will be crucial to ensure alignment of marketing strategies with business objectives. Responsibilities include conducting market research, analyzing competitor activities, and identifying new opportunities for digital growth. You will also be responsible for managing external agencies and vendors. This hybrid role requires a strong presence in our London office for strategic planning and team collaboration, with flexibility for remote work. A passion for innovation and a commitment to staying ahead of digital marketing trends are essential. The ability to translate complex data into actionable insights and communicate effectively to senior leadership is paramount.
Responsibilities:
- Develop and execute comprehensive digital marketing strategies.
- Oversee SEO, SEM, social media, content, email, and performance marketing campaigns.
- Set digital marketing KPIs and track performance against goals.
- Manage the digital marketing budget and allocate resources effectively.
- Lead, mentor, and develop a team of digital marketing professionals.
- Analyze campaign performance, identify trends, and optimize for ROI.
- Conduct market research and competitive analysis.
- Collaborate with cross-functional teams to ensure marketing alignment.
- Manage relationships with external agencies and technology partners.
- Stay abreast of emerging digital marketing technologies and best practices.
- Bachelor's or Master's degree in Marketing, Business, or a related field.
- Minimum of 8 years of experience in digital marketing, with at least 3 years in a strategic leadership role.
- Proven expertise across various digital marketing channels.
- Strong analytical skills and experience with marketing analytics tools (e.g., Google Analytics, SEMrush).
- Demonstrated success in developing and executing data-driven marketing strategies.
- Excellent leadership, communication, and project management skills.
- Experience managing budgets and external agencies.
- Familiarity with A/B testing and conversion rate optimization (CRO).
- Ability to thrive in a hybrid work environment.
Head of Digital Marketing Strategy
Posted 6 days ago
Job Viewed