56 Customer Relationship Management jobs in London
Customer Success and Relationship Management Team
Posted 5 days ago
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**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
customer service
Posted 1 day ago
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Job Description
Role Overview:
The Multilingual Customer Experience Consultant is responsible for delivering exceptional customer support across multiple channels including phone, email, and live chat. This role requires fluency in both German and English and involves handling customer queries with professionalism and empathy.
Key Responsibilities:
- Respond promptly and professionally to customer enquiries via phone, email, and chat.
- Maintain high standards of customer satisfaction and service quality.
- Collaborate with team leaders and colleagues to meet client expectations.
- Represent the company professionally in all communications.
- Continuously seek ways to improve performance and customer experience.
- Work flexibly within the designated shift hours.
Skills & Experience:
- Excellent telephone manner and communication skills.
- Strong numeracy and literacy.
- Good analytical and problem-solving abilities.
- Previous experience in customer service or call centre (desirable).
- Fluency in German and English.
Training & Development:
- Full training provided including systems and interpersonal skills.
- Opportunities for career progression and additional responsibilities.
Benefits:
- Hybrid working model (80% remote)
- Supportive team environment
- Performance-based bonuses
- Opportunities for growth and development
Core Values:
- Customer-Centric Excellence
- Trust and Transparency
- Continuous Improvement
- Team Empowerment
- Prosperity
Position in Organisation:
Reports to the Customer Experience Team Manager with support from nearby colleagues.
Operational Details:
- Contracted hours: 8.00am - 10.00pm, Monday to Sunday (flexibility required)
- Office presence required during client visits, training, and other business needs
Join a dynamic and fun team committed to delivering outstanding customer experiences and driving innovation in customer service.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Representative
Posted 4 days ago
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Job Description
Customer Service Representative – Job Description
We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.
As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.
We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.
Key Responsibilities:
- Assist customers with bookings, reservations, inquiries, and complaints
- Maintain accurate and up-to-date records of customer interactions
- Provide clear and friendly communication across multiple channels
- Collaborate with internal departments to meet customer needs
- Handle transactions or payment processing as required
- Promote services, products, and special offers when appropriate
- Maintain a positive and professional image at all times
Requirements:
- No prior experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- A willingness to learn and grow in a team environment
If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.
Company Details
Customer Service Advisor
Posted today
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Customer Service Advisor
£22,000 – £0,000 | Ruislip | Permanent
A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.
What you’ll be doing:
- Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
- Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
- Building strong relationships to ensure long-term customer loyalty and retention
- Working towards individual and team sales/KPI targets with a focus on high performance
- Delivering a professional, customer-focused experience that drives both satisfaction and results
Who we’re looking for:
- Previous experience in sales, telesales, or customer service within a target-driven environment
- Confident, enthusiastic, and commercially minded communicator
- Results-oriented with the drive to exceed goals and celebrate success
- Motivated, reliable, and proactive problem solver
- Keen to learn, develop, and progress within a growing insurance business
What’s in it for you?
- Competitive salary of £22,00 – £3 000 (dependent on experience)
- Monday to Friday, 37.5 hours per week
- Full training provided with ongoing career development support
- Clear progression routes within a fast-growing business
- A collaborative and supportive team culture that recognises and rewards achievement
Customer Service Advisor
Posted today
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Job Description
Customer Service Representative
Posted 17 days ago
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Job Description
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Customer Service Representative
Posted 17 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
- Process orders, requests, and returns accurately.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve the customer experience and suggest service enhancements.
- Build rapport with customers and foster strong relationships.
- Collaborate with internal departments to ensure customer needs are met.
- Adhere to company service standards and performance metrics.
- Assist with administrative tasks related to customer service operations.
- Handle customer feedback and suggestions constructively.
- Previous experience in a customer service or call center environment is essential.
- Excellent communication and listening skills.
- Strong problem-solving abilities and a patient demeanor.
- Proficiency in using CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help customers.
- Good written and verbal English is mandatory.
- Must be able to work full-time from our office located in London, England, UK .
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Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor
£22,000 – £0,000 | Ruislip | Permanent
A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.
What you’ll be doing:
- Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
- Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
- Building strong relationships to ensure long-term customer loyalty and retention
- Working towards individual and team sales/KPI targets with a focus on high performance
- Delivering a professional, customer-focused experience that drives both satisfaction and results
Who we’re looking for:
- Previous experience in sales, telesales, or customer service within a target-driven environment
- Confident, enthusiastic, and commercially minded communicator
- Results-oriented with the drive to exceed goals and celebrate success
- Motivated, reliable, and proactive problem solver
- Keen to learn, develop, and progress within a growing insurance business
What’s in it for you?
- Competitive salary of £22,00 – £3 000 (dependent on experience)
- Monday to Friday, 37.5 hours per week
- Full training provided with ongoing career development support
- Clear progression routes within a fast-growing business
- A collaborative and supportive team culture that recognises and rewards achievement
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
A Consumer Care Advisor is responsible for delivering outstanding customer support across multiple contact channels. This role involves being the first point of contact for consumers, handling queries and complaints related to a wide range of consumer products.
You will ensure that all interactions meet high standards of care and quality, while adhering to established procedures. The role also includes liaising with internal teams regarding order management and product-related issues.
Hours: 40 hours per week (typically Monday-Friday 9am-6pm, Saturday 9am-4pm; flexibility required for shifts between 8am-8pm, Monday-Sunday)
Key Responsibilities:
· Respond to consumer enquiries via phone, email, live chat, and social media.
· Handle complaints and feedback with empathy and professionalism.
· Maintain accurate records using CRM systems.
· Collaborate with internal departments to resolve customer issues.
· Meet performance targets including customer satisfaction, productivity, and data accuracy.
Skills & Experience:
· Excellent verbal and written communication skills.
· Ability to communicate empathetically with a diverse customer base.
· Previous experience in customer service, ideally within the food or FMCG sector.
· Strong problem-solving skills and adaptability.
· Proficiency in Google Suite and Microsoft Office; CRM experience (e.g. Zendesk) is a plus.
· Flexible approach to working hours, including evenings and weekends.
· Self-motivated and collaborative team player.
Training & Development:
Full induction and ongoing training provided. Opportunities for career progression and salary increases based on performance.
Benefits:
· Supportive and sociable team culture
· Pension scheme
· Eye care vouchers and discounts
· Discounted gym membership
· Charity involvement and fundraising events
· Incentives and prizes
· Referral bonus scheme
· Apprenticeship and career development programmes
· Recognition and reward schemes
· Cycle to work scheme
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Travel Customer Service
Posted 5 days ago
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Job Description
We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.
Responsibilities:
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Assist customers with booking flights, hotels, and transportation.
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Provide clear and friendly support through phone, email, or chat.
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Answer basic travel questions and guide customers to the right options.
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Update reservations and confirm details for accuracy.
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Support the team with day-to-day travel service tasks.
Qualifications:
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Strong communication and customer service skills.
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Comfortable using computers and online booking systems.
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Ability to stay organized and pay attention to detail.
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Friendly, helpful, and patient with customers.
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Previous experience in customer service or hospitality is a plus, but not required.
Job Type: Remote — Full-time or Part-time
Benefits:
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Flexible schedule opportunities
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Work from home
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Training and growth potential
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Supportive team environment