82 Customer Relationship Management jobs in London
Customer Success and Relationship Management Team
Posted 13 days ago
Job Viewed
Job Description
**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Customer Success Executive
Posted 2 days ago
Job Viewed
Job Description
Customer Success Executive
Salary : £35k-45k + excellent benefits (travel allowance, bonus scheme, pension, health insurance)
Location: London, Docklands/Tower Hill
Job Type: Permanent/ Full Time
Starting Date: asap
Our client are looking for a vibrant and driven Customer Success Executive with passion for customer support to join their Customer Excellence team. You will be responsible for providing general administrative support to the Customer Success Team, assisting with management of the customer accounts, addressing enquiries, and ensuring a seamless service delivery.
Key tasks:
- Manage a small portfolio of customer accounts li>Collate operational data and use it to produce monthly reports
- Provide administrative support to the Customer Success Team
- Maintain accurate records of customer interactions
- Respond to customer inquiries promptly and professionally
- Regularly audit work being done and customer service being provided to ensure all standards are met
- Co-ordinate with various departments to resolve client issues quickly and professionally
- Monitor customer issues and feedback to identify patterns, and work to lessen recurring issues
- Attend customer and industry focused networking events
About you:
- Previous service experience
- Strong customer facing skills
- Collaborative approach
- Strong written and verbal communication skills
- Good reporting & analytical skills
- Data Centre industry knowledge would be welcomed
Customer Success Manager
Posted 3 days ago
Job Viewed
Job Description
Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months
We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.
We are looking for candidates who have strong customer success experience working in financial services companies.
What you'll be doing:
- Lead end-to-end client onboarding processes
- Review and coordinate contracts, SLAs, and performance agreements
- Act as a key liaison between clients and internal teams
- Track commercial metrics and manage timelines
- Resolve issues quickly to maintain strong client relationships
What we're looking for:
- Experience in client onboarding, client services, or implementation
- Familiarity with contracts, SLAs, and KPIs
- Excellent communication and stakeholder management skills
- Strong organisational skills and ability to deliver to deadlines
- Background working in financial services companies.
This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Customer Success Specialist
Posted 5 days ago
Job Viewed
Job Description
Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.
The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.
This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.
Specific duties include but are not limited to the following job functions.
• Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical
• Provide cover for Customer Success Managers on key accounts during absence
• Collate operational data and produce monthly customer service reports
• Provide exceptional administrative support to the Customer Success Team
• Maintain accurate records of customer interactions
• Respond to customer inquiries promptly and professionally by phone, email or other communications channels
• Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly
• Co-ordinate with various departments to resolve client issues quickly and professionally
• Participate in team meetings to and contribute ideas to improve overall customer satisfaction
• Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues
• Attend customer and industry focused networking events both on-site and off-site
• Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required
Customer Success Manager
Posted 8 days ago
Job Viewed
Job Description
Customer Success Manager
A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.
Location: Central London– Hybrid – 3 days on site
Salary: Negotiable
Requirements for Customer Success Manager
- Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation li>This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
- You are able to easily grasp technology and are intrigued by the impact AI is having
- Excellent customer-facing skills
- A motivated self-starter with a problem-solving attitude
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
Responsibilities for Customer Success Manager
- You will be a central font of knowledge ensuring an excellent customer experience to the users.
- You will be liaising with clients, sales team and technical teams
- Execute seamless handovers between pre-sales and post-sales
- Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
- Solve client problems and resolve issues/queries quickly and help with user adoption
- Act as a voice for the customer, providing insights to internal teams to enhance service delivery
- Maximise customer renewals through user engagement
What this offers
- Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
- Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
- A good remuneration and benefits package
Applications:
If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords: Customer Success Manager / Client Success Manager / Customer Experience Manager / Customer Engagement Manager / SaaS Customer Success / Customer Account Manager / Customer Relationship Manager / Client Services Manager / Customer Retention Specialist / Customer Operations Manager / SaaS / Software as a Service / Cloud Software / B2B Software / AI / Artificial Intelligence / Machine Learning / Legal Software / CRM / Customer Lifecycle / Client Onboarding / User Adoption / Customer Engagement / Renewals / Upselling / Account Growth / Business Relationship Management / Communication Skills / Problem-Solving / Stakeholder Management / Computer Science / Law / Business Management / Economics / Mathematics
***
RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Customer Success Consultant
Posted 12 days ago
Job Viewed
Job Description
Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months
We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.
What you'll be doing:
- Lead end-to-end client onboarding processes
- Review and coordinate contracts, SLAs, and performance agreements
- Act as a key liaison between clients and internal teams
- Track commercial metrics and manage timelines
- Resolve issues quickly to maintain strong client relationships
What we're looking for:
- Experience in client onboarding, client services, or implementation
- Familiarity with contracts, SLAs, and KPIs
- Excellent communication and stakeholder management skills
- Strong organisational skills and ability to deliver to deadlines
- Background in financial services, professional services, or training is a plus
This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Customer Success Executive
Posted today
Job Viewed
Job Description
Who we are…
GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world’s largest industries for companies, government organisations and industry professionals.
We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.
Why join GlobalData?
GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.
Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future.
The role…
Join our dynamic EMEA Customer Success Team as a Customer Success Executive, where you'll be the vital link between our cutting-edge intelligence solutions and our clients' business success. This role combines relationship building, strategic thinking, and client advocacy to ensure maximum value delivery and long-term partnerships.
What you’ll be doing…
Client Relationship Management
- Proactively build and maintain strong relationships with clients through regular engagement li>Ensure clients maximise their return on investment and see full value in our services < i>Engage, delight, and retain clients by addressing their business and individual user challenges
Strategic Partnership
- < i>Partner with Account Managers, Analysts, Sales Executives to understand client objectives and identify growth opportunities < i>Act as the 'voice of the customer' within our business, providing valuable feedback to drive continuous improvement
Product Expertise & Industry Knowledge
- < i>Stay current with industry trends and developments to drive meaningful client conversations < i>Maintain accurate client records in our CRM system to ensure data integrity
What we’re looking for…
Essential Requirements
- Bache or's degree and/or 1-3 years of experience in client support, customer success, or service roles < i>Strong goal orientation with a positive approach to KPIs and performance targets < i>Excellent written and verbal communication skills < i>Proven ability to meet deadlines with exceptional attention to detail < i>Strong prioritisation and organisational capabilities < i>Ability to work independently and collaboratively within a team
Preferred Qualifications
In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)
GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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Customer Success Manager
Posted 3 days ago
Job Viewed
Job Description
Customer Success Specialist
Location: London (Hybrid)
Contract: 6 months
We're looking for a proactive Customer Success Specialist to join a Global leading company focused on financial training & learning solutions. to join on a 6-month contract. You'll play a key role in supporting both new and existing clients, ensuring smooth onboarding and day-to-day business processes.
We are looking for candidates who have strong customer success experience working in financial services companies.
What you'll be doing:
- Lead end-to-end client onboarding processes
- Review and coordinate contracts, SLAs, and performance agreements
- Act as a key liaison between clients and internal teams
- Track commercial metrics and manage timelines
- Resolve issues quickly to maintain strong client relationships
What we're looking for:
- Experience in client onboarding, client services, or implementation
- Familiarity with contracts, SLAs, and KPIs
- Excellent communication and stakeholder management skills
- Strong organisational skills and ability to deliver to deadlines
- Background working in financial services companies.
This is an urgent vacancy with deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Customer Success Specialist
Posted 5 days ago
Job Viewed
Job Description
Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.
The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.
This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.
Specific duties include but are not limited to the following job functions.
• Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical
• Provide cover for Customer Success Managers on key accounts during absence
• Collate operational data and produce monthly customer service reports
• Provide exceptional administrative support to the Customer Success Team
• Maintain accurate records of customer interactions
• Respond to customer inquiries promptly and professionally by phone, email or other communications channels
• Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly
• Co-ordinate with various departments to resolve client issues quickly and professionally
• Participate in team meetings to and contribute ideas to improve overall customer satisfaction
• Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues
• Attend customer and industry focused networking events both on-site and off-site
• Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required
Customer Success Manager
Posted 8 days ago
Job Viewed
Job Description
Customer Success Manager
A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.
Location: Central London– Hybrid – 3 days on site
Salary: Negotiable
Requirements for Customer Success Manager
- Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation li>This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
- You are able to easily grasp technology and are intrigued by the impact AI is having
- Excellent customer-facing skills
- A motivated self-starter with a problem-solving attitude
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
Responsibilities for Customer Success Manager
- You will be a central font of knowledge ensuring an excellent customer experience to the users.
- You will be liaising with clients, sales team and technical teams
- Execute seamless handovers between pre-sales and post-sales
- Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
- Solve client problems and resolve issues/queries quickly and help with user adoption
- Act as a voice for the customer, providing insights to internal teams to enhance service delivery
- Maximise customer renewals through user engagement
What this offers
- Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
- Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
- A good remuneration and benefits package
Applications:
If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords: Customer Success Manager / Client Success Manager / Customer Experience Manager / Customer Engagement Manager / SaaS Customer Success / Customer Account Manager / Customer Relationship Manager / Client Services Manager / Customer Retention Specialist / Customer Operations Manager / SaaS / Software as a Service / Cloud Software / B2B Software / AI / Artificial Intelligence / Machine Learning / Legal Software / CRM / Customer Lifecycle / Client Onboarding / User Adoption / Customer Engagement / Renewals / Upselling / Account Growth / Business Relationship Management / Communication Skills / Problem-Solving / Stakeholder Management / Computer Science / Law / Business Management / Economics / Mathematics
***
RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status