121 Customer Relationship Management jobs in London
Customer Relationship Management Business Analyst
Posted today
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Role: Salesforce Business Analyst (4 Month FTC)
Location: London - x2 a month (Adhoc)
Salary: Up to £60,000
Heavy Salesforce experience is essential for this role, and you will need to have either a 2 week notice or less OR immediately available.
A recognised UK based nonprofit are undergoing a large long-term Salesforce digital transformation seeking a Salesforce Business Analyst to join their cross-functional team of experts. They have a variety of clouds in their org, and you will gain first hand exposure to the latest NonProfitCloud.
You will lead across stakeholder engagements with technical and non-technical teams, hold requirement gathering workshops and involved in change management.
Their internal culture is vibrant, people-first and offers flexibility. You will be required to attend office a couple of times a month on an adhoc basis where the team get together and often have social team bonding activities during these allocated days.
This will be a 4 month FTC with room for extension by at least another 2 months.
Requirements:
- Proven experience as salesforce business analyst
- NPSP experience is essential & Service cloud - Desired
- Proficiency in stakeholder engagement and running workshops
- Full right to work in the UK
- Experience with change management
- Relevant Salesforce certifications
Benefits include:
- 25 days AL + BH (Additional days acquired after 2 years’ service)
- Flexible working, and flexi working hours
- 6% employer pension contributions
- Enhanced maternity leave
- Death in service
- Interest free educational loans
- Discretionary bonus scheme
- + other perks
Interviews will commence WC 8th - Apply and await to hear if you fit the requirements.
Customer Relationship Management Business Analyst
Posted today
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Job Description
Customer Success and Relationship Management Team
Posted 8 days ago
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Job Description
**The Team:**
At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients.
This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.
For more regarding OSTTRA, please visit: and Impact:**
OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.
In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:
+ **Proactive Customer Engagement:** Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale.
+ **Driving Adoption & Value:** Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
+ **Strategic Account Growth:** Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
+ **Customer Advocacy & Feedback:** Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements.
+ **Issue Resolution & Escalation:** Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
+ **Product Expertise:** Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
+ **Performance Monitoring:** Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.
**_What's in it for you:_**
+ **Opportunity for Growth:** Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
+ **Dynamic Environment:** Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
+ **Building Relationships:** Forge strong customer relationships with key industry participants.
+ **Impactful Work:** Directly contribute to the success of our global financial market infrastructure.
+ **Collaborative Culture:** Join a supportive and innovative team dedicated to client success and continuous learning.
**What We're Looking For:**
+ **Financial Market Knowledge:** A sound understanding of financial markets and market participants.
+ **Experience:** Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
+ **Platform Familiarity:** Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.)
+ **Presentation Skills:** Proven experience in running presentations for clients.
+ **Language Fluency:** Fluency in English is required; one or more additional languages is a plus.
+ **Exceptional Communication:** Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
+ **Client Services Orientation:** Strong listening, critical thinking, analytical skills, and a high degree of empathy.
+ **Team Player:** An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
+ **Data Acumen:** Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus.
+ **Problem-Solving:** Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
+ **Time Management & Organization:** Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
+ **Self-Motivated & Proactive:** A driven individual who takes initiative and anticipates customer needs.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Customer Success Manager
Posted 11 days ago
Job Viewed
Job Description
Customer Success Manager
A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.
Location: Central London– Hybrid – 3 days on site
Salary: £50,000 – £75,000 per annum + excellent benefits
Requirements for Customer Success Manager
- Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation li>This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
- You are able to easily grasp technology and are intrigued by the impact AI is having
- Excellent customer-facing skills
- A motivated self-starter with a problem-solving attitude
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
Responsibilities for Customer Success Manager
- You will be a central font of knowledge ensuring an excellent customer experience to the users.
- You will be liaising with clients, sales team and technical teams
- Execute seamless handovers between pre-sales and post-sales
- Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
- Solve client problems and resolve issues/queries quickly and help with user adoption
- Act as a voice for the customer, providing insights to internal teams to enhance service delivery
- Maximise customer renewals through user engagement
What this offers
- Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
- Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
- A good remuneration and benefits package
Applications:
If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords: Customer Success Manager / Client Success Manager / Customer Experience Manager / Customer Engagement Manager / SaaS Customer Success / Customer Account Manager / Customer Relationship Manager / Client Services Manager / Customer Retention Specialist / Customer Operations Manager / SaaS / Software as a Service / Cloud Software / B2B Software / AI / Artificial Intelligence / Machine Learning / Legal Software / CRM / Customer Lifecycle / Client Onboarding / User Adoption / Customer Engagement / Renewals / Upselling / Account Growth / Business Relationship Management / Communication Skills / Problem-Solving / Stakeholder Management / Computer Science / Law / Business Management / Economics / Mathematics
***
RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Customer Success Associate
Posted 11 days ago
Job Viewed
Job Description
Job Title: Customer Success Associate
Location: Canary Wharf, Hybrid (3 days office / 2 days home)
Salary: 45,000 to 50,000
The Role
We are building a scalable regional Customer Success function and this is the first hire. You will take charge of day to day relationships across a portfolio of UK and European accounts, driving renewals and making sure clients see measurable value from our services. You will work closely with internal teams, adapt quickly as the business grows, and help shape how Customer Success is delivered in a new department.
What You Will Do
Act as the main point of contact for assigned accounts, building success plans around client goals
Contribute to QBRs with clear insight on risk posture, KPIs, and improvement areas
Build and deliver renewal strategies, flag risks early, and secure timely renewals
Identify and develop upsell and cross sell opportunities
Use playbooks to drive adoption, engagement, and mitigate risk
Prepare clear executive level updates and input into QBR packs
Consistently deliver service value to clients
What We Are Looking For
1 to 3 years of experience in Customer Success or Account Management in tech, SaaS, or managed services
Strong communicator, confident with executive and technical stakeholders
Experience managing renewals and creating structured success plans
Awareness of cybersecurity tools and services such as SIEM, EDR, and MSS
Customer Success Manager
Posted 11 days ago
Job Viewed
Job Description
Job Title - Customer Success Manager
Location - London, Hybrid
My client is seeking a Customer Success Manager to deliver an outstanding experience for customers and brokers across our digital platforms. You will ensure smooth journeys, drive satisfaction, and act as the voice of the customer across the organisation.
DESCRIPTION .
- Own the end-to-end customer journey, from onboarding to retention.
- Actively identify and resolve friction points to improve customer satisfaction.
- Build strong, consultative relationships, advocating for their needs.
- Collaborate with product and operations teams to enhance tools and digital experiences.
- Analyse customer behaviour and feedback to drive actionable improvements.
- Support internal teams with guidance, training, and processes that improve customer outcomes.
PROFILE
To be considered for this role, you must:
- Customer-focused, curious, and proactive problem solver
- Strong communicator and collaborator
- Data-literate, able to track and analyse customer journeys
- Familiarity with mortgage broker operations is a plus
- Experience in fintech, mortgage tech, or CX tools is desirable
Customer Success Manager
Posted 11 days ago
Job Viewed
Job Description
Customer Success Manager
A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.
Location: Central London– Hybrid – 3 days on site
Salary: £50,000 – £75,000 per annum + excellent benefits
Requirements for Customer Success Manager
- Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation li>This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
- You are able to easily grasp technology and are intrigued by the impact AI is having
- Excellent customer-facing skills
- A motivated self-starter with a problem-solving attitude
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
Responsibilities for Customer Success Manager
- You will be a central font of knowledge ensuring an excellent customer experience to the users.
- You will be liaising with clients, sales team and technical teams
- Execute seamless handovers between pre-sales and post-sales
- Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
- Solve client problems and resolve issues/queries quickly and help with user adoption
- Act as a voice for the customer, providing insights to internal teams to enhance service delivery
- Maximise customer renewals through user engagement
What this offers
- Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
- Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
- A good remuneration and benefits package
Applications:
If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords: Customer Success Manager / Client Success Manager / Customer Experience Manager / Customer Engagement Manager / SaaS Customer Success / Customer Account Manager / Customer Relationship Manager / Client Services Manager / Customer Retention Specialist / Customer Operations Manager / SaaS / Software as a Service / Cloud Software / B2B Software / AI / Artificial Intelligence / Machine Learning / Legal Software / CRM / Customer Lifecycle / Client Onboarding / User Adoption / Customer Engagement / Renewals / Upselling / Account Growth / Business Relationship Management / Communication Skills / Problem-Solving / Stakeholder Management / Computer Science / Law / Business Management / Economics / Mathematics
***
RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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Customer Success Executive
Posted today
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- Customer Success Executive
- £35,000 base salary
- 1 day per week in central London
My client is a SaaS scale-up based in London who connect companies with vetted freelance specialists across Tech, Marketing & the Creative industries alongside an all-in-one SaaS solution that manages payroll, compliance, bookings and more.
They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career.
What the Customer Success Executive will be doing:
- Be the customer’s first point of contact and provide feedback loop to the product team to help improve the platform
- Identify opportunities for growth by relaying information back to the Account Management team
- Respond to support queries, provide answers and be the go-to guide
- Promote the value of the product
- Assist in creating training courses and educational materials
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
What the Customer Success Executive should bring:
- Possesses an entrepreneurial spirit
- Proven work experience in a Customer Success role
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Possess a strong work ethic and relentless attitude to achieve success
- Open to a culture of innovation, professional development and collaborating with others in a team
What the Customer Success Executive will get in return:
You will receive a basic salary of up to £35,000, hybrid working, all the latest tech and 25 days holiday.
What do next:
Apply now and get in touch with Alex.
Customer Success Executive
Posted today
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Job Description
Customer Success Executive (B2B)
About Us
Tom Dixon is an iconic British design and manufacturing brand with a commitment to innovation. We design, develop, and sell extraordinary objects and spaces for everyday use, including lighting, furniture, and interiors.
About the Role
As part of our ongoing ambition to deliver a world-class customer experience we are looking for a Customer Success Executive to deliver unparalleled customer service to our partners in wholesale, contract, and distributor customer segment.
You will be responsible for:
- Customers: support a portfolio of customers for your specific geo-regions, maintain a close relationship with them as one of their key contacts. You will work closely with the Sales Manager/s assigned to your area to ensure that we deliver the best experience to our customers and going above and beyond to deliver fast and efficient order flow.
- Order Management: process customer orders daily and coordinating the process from the moment the order is received to the moment it is delivered to your customer. Daily open order management is essential and would play the biggest part of your role, reserving stock against stock available, managing inbound stock allocations against your orders, obtaining and creating export documentation and coordinating shipments for your clients to ensure a seamless order flow.
- Aftersales: responsible for the aftercare aspects of all your orders, handling quality claims, product questions, delivery queries, collections, credits and returns.
- Relationships: it is key to build close partnerships with our internal team such as Sales, Agents, Finance, Planning, Range, and Logistics to achieve maximum fulfilment for your orders.
- Communication: manage and respond to customer queries via calls and emails (Product / Logistics / Aftersales) within agreed KPI’s, with enthusiasm and a can-do tone. Liaise with our planning department, warehouse, sales team, and partner freight forwarders.
About the Person
You are a self-starter with previous experience in customer service (B2B) who is driven by delivering exceptional customer experience and business growth. An academic background in a related subject and/or demonstrable experience working for companies operating predominantly in the wholesale or retail space will be advantageous for this role, along with prior sales experience.
You will:
- Have strong priority management and organisational skills – take pride in being organised and methodical with a keen eye for detail.
- Have an exceptional communication style - perfect command of written and spoken English.
- Have a resilient and proactive mindset - thrive on autonomy and ambiguity, and love to proactively create plans and structure their work. Have an exceptional work ethic and remain unfazed by customer demands and our rapid pace of work.
- Be proactive from end to end – have the ability to follow up and follow through with high attention to detail, from the moment an order is placed until it is delivered to customers and ensuring the customer is always updated.
- Have a positive attitude - care about our customers and naturally put themselves in their shoes. Take pride in delivering an exceptional service, spotting what needs to get done and go the extra mile for our customers. This, combined with charming disposition, enables them to foster authentic connections and relationships that sustain and deliver.
- Have Competent IT skills - are familiar with all Microsoft Office products and prior experience using Navision would be advantageous.
Our aim is to create a truly extraordinary workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.
Customer Success Specialist
Posted today
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Job Description
Who We Are
At Ultralytics , we relentlessly drive innovation in AI, building the world's leading YOLO models . We're looking for passionate individuals obsessed with AI, eager to make a global impact, and ready to excel in a dynamic, high-energy environment. Join our team and help shape the future of AI .
Location and Legalities
This full-time Email Marketing Specialist position is based onsite in our brand-new Ultralytics office in London, UK. Applicants must have legal authorization to work in the UK, as Ultralytics does not provide visa sponsorship.