853 Customer Relationships jobs in London

**Group Details:**
An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional . and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead.
We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.
Principal/Essential Duties and Responsibilities
1. Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.
2. Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.
3. Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.
4. Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.
5. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.
6. Partners with the Global Sales team when required.
Required Skills
Required Skills
The successful candidate will have the ability to:-
· Manage a high volume and complex Client portfolio.
· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition
· Create complex reports, detailed business communications, policies, process and procedures.
· Give effective presentations to management and large groups
· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.
· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.
Required Experience
Required Education/Experience
· Bachelor's degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.
· Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.

Who we are

Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

The Role

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

What you’ll do:

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

We'd really like to hear from you, if you have.

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

What you’ll get:

Here are some of our favourite perks and benefits, but we have so many more!

We’re pushing the boundaries of Insurance Technology.

INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.

Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.

With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.

Responsibilities will include :

People Leadership:

• With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
• You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• You'll cultivate a collaborative and high-performance ethos within the team.

Client Relationship Management:

• Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
• As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
• You will lead business reviews and strategic discussions to align client objectives with platform capabilities

Strategic Account Management:

• You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
• You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.

Client Success Strategy:

• You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
• You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.

Client Feedback and Product Enhancement:

• You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
• Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
• You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.

Stakeholder engagement:

• You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
• You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.

Requirements

Essential Requirements:

Candidates must successfully evidence proven, demonstrable experience in the following areas:

• Insurance industry - developed either within an insurance company, or an insurance software provider;
• Account Management/ Customer Success Management experience
• Leading and managing teams
• Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
• Excellent leadership, interpersonal and communications skills
• Strategic thinking and the ability to align client needs with company objectives
• Analytical mindset with the capability to interpret data and make informed decisions
• Demonstrated track record of managing and nurturing strategic client relationships
• Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.

Desirable:

• Bachelor’s degree in Business, Marketing, Technology or related field
• Solid understanding of InsurTech landscape desirable

Benefits

• We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
• Inclusion in the company share plan

• Participation in a performance linked bonus scheme
• Annual Learning & Development allowance of £1,250
• Free access to LinkedIn Learning & Microsoft ESI Learning platforms
• Monthly wellness allowance of £100 for you to put towards health and wellness activities
• Group Income Protection
• Life Cover
• We are a member of the Employee Assistance Program, that supports our staff 24/7
• Participation in the company pension scheme
• Cycle to Work Scheme

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management, Digital Assets-1
The Global Partnerships team is looking for a Manager, Account Management to drive our digital assets and blockchain customer strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, digital assets and blockchain technological developments, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role In this client-facing position, you will
- Manage all global account management tasks in line with Mastercard best practices and ensure that we successfully deliver on our strategy, achieve our commercial targets and remain a critical partner to leading crypto and blockchain native companies around the world
- Drive relevant product innovation based on the feedback we receive from our customers
- Further embed Mastercard in the global crypto and blockchain industry by establishing relationships with exchanges, wallets, layer 1, onramps and similar relevant entities
- Deliver on Mastercard acquiring and issuing revenue targets and product targets, driven by the digital assets and blockchain segment
- Partner with key global, regional and market-based stakeholders (Core, Services, Finance, Franchise, LFI, Marketing, Coms as well as regional and market-based teams) to drive business and ensure that Mastercard proactively shapes the future of the digital economy
- Review and expand our target segments, based on new opportunities and new products Mastercard has launched
All About You The ideal candidate for this position should:
- Has experience in business development and account management
- The ideal candidate has relevant experience in the blockchain and crypto eco system and brings a relevant network of contacts
- Feels comfortable working within a fast paced, ambiguous and highly innovative environment - Look for complementary products or services that can also help the customer
- Strong presentation and communication with
- Strong work ethic with high sense of urgency and ownership
- Ability to travel internationally as needed
-Bachelor's or MBA (especially with a focus on strategy, finance, entrepreneurship, or technology management)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management, Digital Assets-2
The Global Partnerships team is looking for a Manager, Account Management to drive our digital assets and blockchain customer strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, digital assets and blockchain technological developments, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role In this client-facing position, you will
- Manage all global account management tasks in line with Mastercard best practices and ensure that we successfully deliver on our strategy, achieve our commercial targets and remain a critical partner to leading crypto and blockchain native companies around the world
- Drive relevant product innovation based on the feedback we receive from our customers
- Further embed Mastercard in the global crypto and blockchain industry by establishing relationships with exchanges, wallets, layer 1, onramps and similar relevant entities
- Deliver on Mastercard acquiring and issuing revenue targets and product targets, driven by the digital assets and blockchain segment
- Partner with key global, regional and market-based stakeholders (Core, Services, Finance, Franchise, LFI, Marketing, Coms as well as regional and market-based teams) to drive business and ensure that Mastercard proactively shapes the future of the digital economy
- Review and expand our target segments, based on new opportunities and new products Mastercard has launched
All About You The ideal candidate for this position should:
- Has experience in business development and account management
- The ideal candidate has relevant experience in the blockchain and crypto eco system and brings a relevant network of contacts
- Feels comfortable working within a fast paced, ambiguous and highly innovative environment - Look for complementary products or services that can also help the customer
- Strong presentation and communication with
- Strong work ethic with high sense of urgency and ownership
- Ability to travel internationally as needed
-Bachelor's or MBA (especially with a focus on strategy, finance, entrepreneurship, or technology management)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Why This Role is Exciting:

Cognia is a fast-growing law company with bold plans to achieve our strategic goals over the next five years. This role is a fantastic opportunity to join a high-energy team and contribute to the success of the business.

The fundamental purpose of the Sales Development Representative (SDR) (known internally as a Lead, Deal & Account Manager (LDAM) ) is to generate and qualify new business leads, while also acting as a trusted point of contact for assigned accounts.

This role combines proactive hunting and lead generation with account management responsibilities, ensuring prospects and clients have a consistent go-to person as opportunities develop into lasting relationships.

As the Lead Generator you will:

• Identify, research, and target prospective clients, building and maintaining a pipeline of high-quality leads.
• Proactively engage with senior legal leaders (e.g., GCs, Heads of Legal) to position Cognia’s value proposition and secure meetings.
• Work with assigned LT/Executive Sponsors to plan and progress lead-generation activities.
• Qualify opportunities by understanding client needs, using case studies and KPIs to build a business case.
• Develop creative outreach tactics and campaigns to open doors and build trust.
• Manage and update Pipedrive for your own leads and accounts.

As the Deal Driver you will:

• Work with Cognia Leadership Team (LT), SMEs, and the wider team to develop leads, shape opportunities, qualify deals, implement win plans, orchestrate Team Cognia, and progress deals through the sale cycle until closure.
• Act as primary point of contact and ‘owner’ for new business opportunities received by Cognia.
• Oversee assigned leads by managing touchpoints during the sales cycle, shaping opportunities into winnable deals.
• Move deals through Pre-Sales and Qualification, ensuring fit with Cognia and working with prospects/clients to build express needs and KPIs.
• Develop and manage win plans for qualified deals.
• Orchestrate all Team Cognia engagement with clients, including Executive Sponsors and SMEs.
• Demonstrate ownership for progressing and managing bids through stage 1 and 2, contributing actively to drafting proposals and solutions.
• Support contract and commercial discussions with accounts/deals.

As the Account Manager you will:

• Work with Executive Sponsors, SMEs, and Team Cognia to prepare and manage account plans with strategies and actions to achieve business objectives and metrics.
• Manage ongoing execution of account plans, ensuring planning and follow-up activities are completed.
• Establish and nurture strong client relationships at all levels, including procurement.
• Lead and orchestrate Team Cognia in support of these relationships.
• Understand the competitive landscape of accounts, developing strategies to engage and win versus competitors.
• Shape client needs to address business objectives, increasing opportunity and improving Cognia’s win chances.
• Develop leads, shape opportunities, qualify deals, and orchestrate Team Cognia to progress deals through to closure.
• Support all contract and commercial discussions within accounts/deals.

• Collaborate with delivery teams to review and enhance account performance, identifying areas for additional support

This is a hybrid role, requiring 3 days per week in our London office , with the flexibility to work remotely for the remaining 2 days.

Requirements

We are looking for a mid-level professional with a clear hunter mentality in sales and proven experience balancing lead generation with account management.

You will bring:

• Experience in services sales (product-only sales is not sufficient), ideally within professional services, legal, consulting, or outsourcing.
• A proven ability to generate and qualify new business leads and manage opportunities through early-stage deal cycles.
• Account management experience, serving as a go-to contact for clients and nurturing relationships over time.
• Resilience and persistence to manage longer sales cycles.
• Strong communication and objection-handling skills, with the ability to build trust quickly.
• Proficiency in MS Word, PowerPoint, Excel, and CRM systems, with the ability to learn new tools quickly.
• Knowledge of the Legal/Professional Services or ALSP market is desirable.
• A university degree (e.g. in business, law, or related field) is preferred but not essential if you have strong sales experience.

Personal qualities:

• Driven, motivated to win, and positive outlook.
• A hunter mentality: thrives on opening doors, creating new opportunities, and finding ways in.
• Self-starter, able to work independently while knowing when to involve others.
• Relationship builder, confident engaging senior stakeholders.
• Agile, creative, and curious, willing to test new approaches and learn fast.

Are you ready to bring your energy, persistence, and curiosity to a role where you can truly grow, driving leads, supporting deals, and managing client accounts?

Apply now and take the first step towards a rewarding career in professional services sales.