14 Customer Review Analyst jobs in the United Kingdom

Ratings Review Analyst, Analytic Quality & Validation

London S&P Global

Posted 3 days ago

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Job Description

**About the Role:**
**Grade Level (for internal use):**
09
**The Team:**
Analytic Quality & Validation (AQV) is a control function of S&P Global Ratings that is responsible for assessing the ratings methodologies, models, and analyses used to assign credit ratings. The AQV team comprises both credit analysts as well as model specialists with experience in credit ratings and the capital markets more broadly.
The position supports the AQV team which is global, multi-cultural, and works closely together in its evaluation of the quality of S&P Global Ratings' ratings methodologies, models, and analysis. The Review Analyst will participate in assigned risk-based activities and is expected to actively contribute to the team's overall validation activities, and so the position will specifically appeal to a diligent and analytically curious self-starter with a strong work ethic and a drive to succeed.
**The Impact:**
+ Work in a dynamic environment in a team that has global, cross-sector responsibilities.
+ Opportunity to work in a collegial culture with potential for professional development gaining exposure to varied asset classes and sectors.
+ Team members typically specialize in either model validation or criteria validation/credit review but will have the opportunity to develop skills and experience across both disciplines.
**Responsibilities:**
+ Under the direction and guidance of assigned Management, the successful candidate will perform some or all of the following:
+ Test and validate quantitative financial-based models and engines.
+ Interact with relevant staff to gather model related information and clarify model related queries.
+ Conduct validation and credit review activities using both qualitative credit skills and statistical / quantitative analyses in the evaluation of ratings performance.
+ Test the soundness of the criteria assumptions and the calibration of ratings outcomes against established benchmarks and ratings definitions.
+ Conduct and interpret sector research to identify key credit trends / risks and apply to assess ratings performance.
+ Participate in producing well written reports and presentations to relevant review bodies, including senior management, in order to defend conclusions and present any findings.
+ Display effective communication skills that demonstrate clear / concise writing style, strong verbal skills, and attentive listening abilities.
+ Manage multiple deliverables while maintaining effective organization skills and adherence to agreed-upon deadlines.
**Compensation/Benefits Information:** (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $69,661 to $89,706. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here ( .
**Right to Work Requirements:**
For US candidates, this role is limited to persons with indefinite right to work in the United States.
For UK candidates, this role is limited to persons with indefinite right to work in Great Britain.
**What We're Looking For:**
**Basic Qualifications**
+ A bachelor's degree in financial engineering / quantitative finance, Math, Statistics, Data Science, Engineering, Economics, or other relevant program.
+ An S&P Global employee at this level would typically have 2+ years relevant work experience in the Financial Services industry.
+ The ability to analyze original, non-routine analytical/business problems in a timely and insightful manner.
+ Proficiency with Excel / VBA and R / Python.
+ Well-rounded communication skills that implement strong listening techniques, clear / concise writing style, and effective verbal skills.
+ Works well in a team environment, focusing on collaboration and adapting to the demands of a diverse team.
+ Adept at managing multiple tasks and adhering to regular agreed-upon deadlines.
**Preferred Qualifications**
+ Advanced Degree or CFA (Chartered Financial Analyst Certification).
+ Quantitative skills in the areas of structured finance, credit derivatives, default and recovery modeling, and / or credit risk management.
+ Relevant work experience in credit analysis of debt / capital markets, credit analysis / research, quantitative finance, model development or validation.
+ Proficient programming skills in SAS, MATLAB, or C++.
**About S&P Global Ratings**
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), ANLYTC202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:** 315885
**Posted On:** 2025-05-19
**Location:** New York, New York, United States
This advertiser has chosen not to accept applicants from your region.

Customer Outcomes Analyst

Essex, Eastern HFG Insurance Recruitment

Posted today

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Job Description

A rapidly growing insurance business, based in Essex, is seeking 3 Customer Outcomes Analysts to work on personal lines products.


These are newly-created roles and will see you work on a hybrid basis (1 day a week in the office).


The base salary goes to £35,000, dependent on experience.


On a day-to-day basis, you will:


  • Support compliance with Consumer Duty outcomes and FCA cross cutting rules
  • Produce of monthly Customer Outcome monitoring:
  • Liaise with various functions to gather the required data
  • Highlight actions where metrics are operating outside of appetite
  • Support the Customer committee by building content for the Committee


You will need at least 18 months' experience of working in a regulated entity in customer roles and familiarity with Consumer Duty requirements, experience of prior engagement with FCA and PRA would be beneficial.

This advertiser has chosen not to accept applicants from your region.

Customer Insight Analyst

Rochdale, North West Rochdale Boroughwide Housing

Posted 3 days ago

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Job Description

permanent

Permanent - Full Time (36.25 hours per week)

Here at Rochdale Boroughwide Housing (RBH), we are seeking aCustomer Insight Analyst to join us and take the lead on the design, implementation and analysis of customer feedback mechanisms to improve customer satisfaction and service delivery. Managing transactional and perception surveys, analysing sentiment and trends in customer feedback and providing .


WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Customer Success Analyst

Leeds, Yorkshire and the Humber £25100 annum Arbor Education

Posted 19 days ago

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Job Description

Permanent
  • £25,100 starting salary
  • Central Leeds Office - Hybrid working
  • 8:30am - 5:00pm Monday - Friday working hours (no weekends or bank holidays!)
  • Fantastic development opportunities
  • Rapidly growing tech company
  • An opportunity to make a real difference in the world of education!

About the Role

As a Customer Success Analyst at Arbor Education, you will be an essential part of delivering exceptional service and support to our users. Your primary responsibility will be to resolve customer inquiries effectively and efficiently through various communication channels, including phone, email, and webchat. Your proactive approach and keen problem-solving skills will ensure that our users receive timely and accurate assistance.

You will join a collaborative, enthusiastic team that is dedicated to enhancing the customer experience and driving success for schools across the country.


Key Responsibilities:

  • Provide excellent first-line support by addressing customer inquiries across calls, webchat, and emails.
  • Identify potential risks and communicate relevant information to internal teams.
  • Ensure resolution of customer queries and complaints within agreed service level agreements (SLAs).
  • Maintain accurate records of customer interactions and keep documentation up-to-date.
  • Represent and uphold the company values in all customer engagements.
  • Contribute to the creation of FAQs and other online resources for customers.
  • Strive to exceed customer expectations at every opportunity.
  • Track and report recurring themes in customer feedback.
  • Facilitate customer feedback on feature requests through internal processes.

Role Progression:

By the end of your first month, you will:

  • Have a solid understanding of our core products and services.
  • Familiarize yourself with the structure and objectives of the Customer Team.
  • Introduce yourself to key team members across various departments.
  • Begin to contribute meaningful ideas during team meetings.

Within three months, you will:

  • Be confident in communicating with end users and resolving their inquiries.
  • Master our communication style in verbal and written interactions.
  • Understand our internal systems and suggest improvements for efficiency.

Within six months, you will:

  • Participate actively in our feedback loop, assisting product and engineering teams.
  • Become adept at working within SLAs.
  • Engage with ongoing projects that aim to enhance customer interactions across multiple channels.

Requirements

About You
  • A genuine passion for delivering outstanding customer service.
  • Strong problem-solving skills with the ability to work collaboratively with teams.
  • Excellent communication and interpersonal skills.
  • Enjoy exploring issues and devising creative solutions.
  • A track record of teamwork to achieve common objectives.
  • Interest in the educational sector is a plus, but not essential.
  • Proactive and enthusiastic in responding to customer needs.
  • Familiarity with CRM or MIS systems is beneficial; quick learners are encouraged!
  • Fluency in written and spoken English.
  • Adept at thriving in a dynamic, results-driven environment through strong organizational skills.

Benefits

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
  • 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
  • Life Assurance paid out at 3x annual salary
  • Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks 
  • Private Dental Insurance with Bupa 
  • Salary sacrifice Pension provided by Scottish Widows
  • Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
  • 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
  • Access to services such as Calm and Bippit (financial wellbeing coaching) 
  • All of our roles champion flexible working and we are happy to discuss what this means to you
  • Social committees that plan team, office and company wide events to bring people together and celebrate success
  • Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
  • Volunteer with a charity of your choice for a day each year
  • Dog friendly offices!
Interview process
    1. Once your CV has been shortlisted by our People Team,  we will be in touch to schedule a 20-30 minute introductory call. This will be a chance for you to ask any initial questions, learn more about us and the role as well as us learning more about your search and experience.
    2. Our 1st stage interview takes place with 2 Support Team Leads online - we use Google Meet for the majority of our video interviews. This will be 1 hour long, covering competency and scenario based questions for us to understand your experience further but also a chance for you to learn more about what you might be doing day to day.
    3. We would be keen to invite you in-person for our final stage interview will be a video call and will include a short role play task. The conversation will also focus around our values and mission as all Arbor employees are very much aligned to our impact led mission!


We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at .

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 


Refer a friend 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:  


Please note: We are unable to provide visa sponsorship at this time.

This advertiser has chosen not to accept applicants from your region.

Customer Success Analyst

Lincoln, East Midlands £25100 annum Arbor Education

Posted 19 days ago

Job Viewed

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Job Description

Permanent
  • £25,100 starting salary
  • Lincoln - Hybrid working
  • 8:30am - 5:00pm Monday - Friday working hours (no weekends or bank holidays!)
  • Fantastic development opportunities
  • Rapidly growing tech company
  • An opportunity to make a real difference in the world of education!
About the Role

As a Customer Success Analyst at Arbor Education, you will be instrumental in ensuring our customers receive exceptional support and success with our products. You will manage first-line customer inquiries, providing solutions and troubleshooting assistance to facilitate a smooth user experience. This role requires curiosity, excellent problem-solving skills, and the ability to communicate effectively across various channels including phone, email, and webchat.

Our customer support team is composed of friendly and skilled professionals dedicated to ensuring that every customer's needs are met with enthusiasm.


Typical Responsibilities Include:

  • Providing outstanding first-line support to resolve customer inquiries and issues via calls, webchat, and emails.
  • Identifying potential risks and communicating them to relevant internal teams.
  • Ensuring that customer queries and complaints are resolved in accordance with service level agreements (SLAs).
  • Maintaining thorough and accurate records of customer interactions.
  • Consistently representing the company values during customer engagements.
  • Assisting in the development of FAQs and online support materials.
  • Going above and beyond to delight our customers.
  • Identifying and sharing key themes from customer interactions to improve service delivery.
  • Collecting customer feedback for product improvement initiatives.

Role Progression:

Within the first month, you will:

  • Gain a foundational understanding of our core products and services.
  • Learn about the Customer Team's structure and how your role supports it.
  • Meet and connect with key team members from various departments.
  • Begin to actively contribute in team meetings.

By three months, you will:

  • Become confident in handling calls and resolving customer issues.
  • Capably use our standardized communication methods with customers.
  • Understand our internal workflows to improve efficiency.

By six months, you will:

  • Play an integral role in the customer feedback loop for product and project teams.
  • Be adept at operating within SLAs while assisting with scaling efforts.
  • Support innovative solutions in multiple channels, including webchat.

Requirements

About You
  • A genuine passion for providing excellent customer service.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • An eagerness to investigate issues and formulate creative solutions.
  • A collaborative approach to working with teammates toward collective goals.
  • An understanding of the education sector is beneficial, though not required.
  • A proactive attitude toward handling calls, webchat, and emails.
  • Experience with CRM or MIS systems is a plus; a readiness to learn is essential!
  • Fluency in written and spoken English.
  • Strong organizational and operating skills to thrive in a fast-paced environment.

Benefits

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

  • A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
  • 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
  • Life Assurance paid out at 3x annual salary
  • Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks 
  • Private Dental Insurance with Bupa 
  • Salary sacrifice Pension provided by Scottish Widows
  • Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
  • 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
  • Access to services such as Calm and Bippit (financial wellbeing coaching) 
  • All of our roles champion flexible working and we are happy to discuss what this means to you
  • Social committees that plan team, office and company wide events to bring people together and celebrate success
  • Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
  • Volunteer with a charity of your choice for a day each year
  • Dog friendly offices!
Interview process
    1. Once your CV has been shortlisted by our People Team,  we will be in touch to schedule a 20-30 minute introductory call. This will be a chance for you to ask any initial questions, learn more about us and the role as well as us learning more about your search and experience.
    2. Our 1st stage interview takes place with 2 Support Team Leads online - we use Google Meet for the majority of our video interviews. This will be 1 hour long, covering competency and scenario based questions for us to understand your experience further but also a chance for you to learn more about what you might be doing day to day.
    3. We would be keen to invite you in-person for our final stage interview will be a video call and will include a short role play task. The conversation will also focus around our values and mission as all Arbor employees are very much aligned to our impact led mission!


We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at .

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 


Refer a friend 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:  


Please note: We are unable to provide visa sponsorship at this time.

This advertiser has chosen not to accept applicants from your region.

Customer Success Analyst

£25000 - £30000 annum Trade Nation

Posted 224 days ago

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Job Description

Permanent

The Customer Success Analyst will be responsible for ensuring that our global client base receives an exemplary standard of customer support across multi-channels - via email, phone, and live chat.

Remote: shift time 11:00 to 19:00 UK time.

Who we are

We are Trade Nation. We help our customers power up their trading through killer insights, transparent costs, and fairer ways to trade. We’re innovators, and proud of it. And we’ve grown a lot in our decade as a market-leading low-cost trading powerhouse. Our reach is global through our teams in the UK, Australia, South Africa, Seychelles and The Bahamas.

Founded on transparency, forged in trust and powered by people, we’re committed to empowering our customers to outperform the markets. How? By minimising expenses and harnessing technology to prioritise the lowest trading costs.

But enough about us. Let’s hear about you.

Who you are

You’re something special. You pride yourself on being unique and bringing your own history to the table – finding solutions to daily challenges in a way that can’t be done by anyone else. Maybe you talk a big game, maybe you don’t. The important thing is that you do what you say and follow through to see every customer thrive.

You don’t play with the bumpers up. That means breaking out of your lane when needed to help others – or forging your own completely. Every problem is our  problem and that’s how you see it too. Because Trade Nation’s people have a shared vision, and you want to be part of making it a reality.

You know when to take the right sort of risks, the ones that push you to be better. You’re not afraid to try, fail, and then try harder. But don’t worry, you’ll have all the support you need to thrive with us at Trade Nation, and we can’t wait to enable you to learn and grow.

Ready to roll up your sleeves and get stuck in?

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities
  • Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
  • Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
  • Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
  • Ensure that you act with adherence to all Treating Customers Fairly (TCF) principles and relevant regulatory requirements.

Requirements

  • Previous experience in working in the financial services sector. 
  • Knowledge or demonstrated interest in the CFD/FX/online trading space.
  • Previous experience working for a CFD Broker or similar.

Benefits

  • Competitive salary, and discretionary annual bonus.
  • Private healthcare.
  • Life Insurance, Critical Illness & Income Protection cover.
  • Active Lifestyle allowance.
  • Annual leave above minimum entitlement.
  • Cycle to work scheme.
  • Up to 3 weeks allowance to work in any location.
This advertiser has chosen not to accept applicants from your region.

Graduate Customer Support Analyst

Maidenhead, South East Dynatrace

Posted 3 days ago

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Job Description

**Your role at Dynatrace**
We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won't be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role. Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack. If you have always wanted to work in technology, Dynatrace could be the right company for you.
**Responsibilities include:**
+ Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
+ Assist in configuration and implementation of best practices and maintain a customer's Dynatrace environment based on communicated customer business goals
+ Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
+ Create and manage web and mobile measurements scripts
+ Analyze day-to-day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal
+ Analysts Proactively identify issues, escalating to appropriate team members as needed and communicating progress
**What will help you succeed**
**Minimum Requirements:**
+ Associate's Degree in a technology related field is required
+ Minimum of 1 year of experience in technology related field
**Preferred Requirements:**
+ Bachelor's Degree in a technology related field is preferred
+ Experience in data driven analysis
+ Excellent at working with, understanding and analyzing data Familiarity with JavaScript
**Why you will love being a Dynatracer**
+ Dynatrace is a leader in unified observability and security.
+ We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
+ Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
+ The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
+ Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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Graduate Customer Support Analyst

Windsor, South East Dynatrace

Posted 3 days ago

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Job Description

**Your role at Dynatrace**
We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won't be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role. Each day, you will ensure our products are working for our customers, helping them understand the performance data we collect about their sites and being their go-to person for trainings and configuration. Most of this customer interaction happens over email or Slack. If you have always wanted to work in technology, Dynatrace could be the right company for you.
**Responsibilities include:**
+ Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
+ Assist in configuration and implementation of best practices and maintain a customer's Dynatrace environment based on communicated customer business goals
+ Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
+ Create and manage web and mobile measurements scripts
+ Analyze day-to-day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal
+ Analysts Proactively identify issues, escalating to appropriate team members as needed and communicating progress
**What will help you succeed**
**Minimum Requirements:**
+ Associate's Degree in a technology related field is required
+ Minimum of 1 year of experience in technology related field
**Preferred Requirements:**
+ Bachelor's Degree in a technology related field is preferred
+ Experience in data driven analysis
+ Excellent at working with, understanding and analyzing data Familiarity with JavaScript
**Why you will love being a Dynatracer**
+ Dynatrace is a leader in unified observability and security.
+ We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
+ Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
+ The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
+ Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Customer service analyst/call logger

RG317 Reading, South East £120 Annually Global Technology Solutions Ltd

Posted 6 days ago

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Job Description

contract
  • Customer service analyst - 1-Month Contract
  • Location: Reading (Office-Based)
  • Start Date: Immediate
  • IR35 Status: Inside IR35 - via Umbrella
  • Pay Rate : £120

We are currently seeking Customer service analysts to join our client's team based in Reading on a 1-month contract . These roles are fully office-based and require candidates who are proactive, highly organised, and confident using Excel.

Key Responsibilities:

  • Making numerous calls hourly collecting personal information from existing company contacts
  • Provide coordination and administrative support across the project
  • Maintain documentation, and ensure key milestones are met
  • Liaise with internal teams and external stakeholders to ensure consistent communication and alignment
  • Data storing through Excel and the ability to use other MS software

Key Requirements:

  • Proven experience in a Customer Service
  • Excellent organisational skills with strong attention to detail
  • Effective communication and stakeholder management skills
  • Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
  • Ability to prioritise tasks and work under pressure in a structured, deadline-driven environment
  • Available to start immediately and work Full time onsite in Reading

Contract Details:

  • Duration: 1 months
  • Inside IR35 - via umbrella company
  • Immediate start
  • Location: Office-based in Reading (5 days per week)
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