45,112 E Commerce Customer Service Representative jobs in the United Kingdom

Customer Service Representative

Location: Welwyn Garden City (Hybrid – approx. 2 days visiting customer sites , remaining days in office/home working)
Salary: £26,000 + bonus
Job Type: Full-time, Permanent

Customer Service Representative – About our client:

Our client is seeking a proactive and customer-focused individual for a role combining site visits and hybrid working. This position involves roughly two days per week visiting customer sites across the UK, with the remainder of the time spent working from the office or home. The role is ideal for someone looking to grow their career supporting and managing customer relationships within a friendly, supportive team. Strong organisation, relationship-building, and attention to detail are essential.

Driving license is essential.

Customer Service Representative – Benefits:

• Hybrid working after training
• Bonus and commission opportunities
• 25 days holiday plus birthday off
• Pension, healthcare & wellbeing support
• Laptop, phone, and company car provided
• Regular team socials

Customer Service Representative – Responsibilities:

• Build and maintain strong relationships with your group of customer accounts
• Support clients via phone, email, and on-site visits
• Help clients make cost-saving decisions and see the benefits of the service
• Coordinate with internal teams to deliver excellent customer service
• Review and present client reports and analysis
• Assist with implementing new services or contract changes
• Identify opportunities to introduce additional services in a consultative manner

Customer Service Representative – What We’re Looking For:

• Grade 5/6 or above in Maths (equivalent to a B)
• Full UK driving licence (essential for site visits)
• Ideally 12 months+ experience in an office-based or customer-facing role
• Confident, clear communicator who builds rapport easily
• Highly organised with a keen eye for detail
• Proactive, solutions-focused, and service-driven
• Good basic IT skills – Word, Excel, Outlook
• Comfortable working independently and as part of a team

If you are interested in this role, please apply today with your CV.

WGCCOMMPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency/business. Your application will be considered in competition with others, and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract, and permanent placements. To stay updated with our recruitment activity, like us on Facebook, follow us on Instagram, and sign up for free email job alerts on our website.

The Company:

A provider of Returnable Packaging Solutions including pooling, rental, washing and management of a large variety of equipment. 

Supplying equipment largely into the food and retail sectors, the focus of the business is to reduce the level of single-use packaging in the supply chain, creating a more sustainable future.

Title: Customer Support Representative

Salary:  £28,000 - £32,000 10% bonus - office based

Role and Responsibilities:

To provide proactive internal coordination and be the main point of contact for customers day to day queries. To build and maintain relationships and deliver excellent customer service in a timely manner. To ensure accuracy when sending information to customers.

Key Accountabilities:  

• Develop close relationships with customers and provide a professional first point of contact.
li>Professional and courteous response to all incoming calls, queries and complaints from customers in a timely manner and with high quality standard
• Prompt and efficient follow-up of customer queries and service requests
• Record customer queries and complaints in our CRM system.
• Ensure supply is seamless throughout the order and production process ensuring orders are received on time and in full.
• To ensure proactive contact is maintained at all times and target to resolve issues within 24 – 48 hours with regular updates to the customer.
< i>Liaise between the customer and operations team making proactive contact with customers, and the operations team where necessary to facilitate a positive outcome
• To ensure the effective coordination and distribution of information both internally and externally.
• Perform joint customer visits with Account Managers.
• Understand all the company’s systems and the use of data within those systems
< i>Provide analytical data and support on specific account queries.
• To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues.

Skills and Experience:  

li>Commercial / office-based experience essential.
• IT competency, particularly Word and Excel skills
• Confident and pro-active
• Accuracy and attention to detail.
• Strong organisational skills.
• An ability to work under pressure and to deadlines.
• An ability to work independently and as a team.
• Professional, highly organised, articulate, self-motivated, team player, customer facing.

Customer Service Representative

Company Overview:

Founded in 1994, Sprint handles turnkey commercial kitchen and bar projects with ease and supplies a wide range of cost effective and outstanding quality products from leading manufacturers. Equipment specialists and engineers operate a spot replacement service to minimise any disruption that equipment breaking down may have on your business.

We are part of the Airedale Group who are a market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. Working alongside clients from the initial designs, offering the complete end to end solution with established, long-standing relationships across an extensive, blue chip client base.

We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing assistance with product orders. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to think quickly and provide solutions in a timely manner.

We are looking for someone who is passionate about providing exceptional customer service and who can work in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner.

• Provide accurate information about products and services.

• Maintain customer records and update customer information as needed.

• Identify and escalate priority issues to the appropriate personnel.

• Follow up with customers to ensure their satisfaction with the resolution of their issue.

• Prioritise customer requests in order of urgency and work collaboratively with the wider team to ensure enquiries are managed efficiently.

Experience:

• Previous experience within a customer service-based role.

• A pro-active approach with the ability to resolve queries efficiently.

• Excellent communication skills and confident in taking customer calls.

Details:

• Company pension

• Annual Company Bonus

• Monday to Friday 09:00am – 17:00pm

• Occasional Weekend Overtime

This local luxury business service provider is looking for a talented and professional Customer Service Representative to join their team in Aberdeen.

Monday to Friday, no evenings or weekends.

What’s in it for you as a Customer Service Representative?

• Great pay and benefits
• An opportunity to work for a successful and growing company
• A chance to work for a company who will support your development
• A luxury working environment

What will you be doing as a Customer Service Representative?

• Assisting the General Manager in running the building to the highest possible standard
• Dealing with customer queries or complaints efficiently and professionally
• Ensuring the building is maintained to the highest 5* standards
• Proactively form positive working relationships with customers, getting to know their business needs and requirements
• Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible.
• Monitor housekeeping, making sure standards are kept high
• Deliver tours of the building to prospective customers

What experience are we looking for in a Customer Service Representative?

• 2+ years’ experience delivering exceptional 5* customer service
• Experience managing others, training others and supporting staff development
• Experience in assisting to manage a commercial building (for example a hotel)
• Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism
• Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you’re unfamiliar with.
• Well organised, with good time management

Personal attributes required as a Customer Service Representative:

• A positive, friendly, outgoing personality
• Confident dealing with a range of people, from visitors to senior business management
• Skilled at multi-tasking and handing conflicting priorities
• Good negotiation skills, able to show tact and diplomacy
• A passion for 5* customer service
• A self-motivated problem solver
• Able to manage others

If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Customer Service role is for you. Please apply online with your CV today!

Job Title: Customer Service Representative
IMMEDIATE START AVAILABLE



Job Description:
We are seeking a dedicated and friendly Customer Service Representative to join our team. The successful candidate will handle inbound customer calls, address inquiries, and resolve issues efficiently while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Handle high volumes of inbound customer calls in a professional manner
• Provide accurate information and resolve customer concerns effectively
• Build and maintain positive relationships with customers
• Document customer interactions and track relevant data
• Collaborate with team members to improve overall customer experience
• Stay informed about company products, policies, and procedures

Skills and Qualifications:

• Proven experience in a customer service role
• Strong verbal and communication skills
• Ability to handle stressful situations with professionalism
• Strong problem-solving skills and attention to detail
• Proficiency in using computers and various software applications
• Dependable, punctual, and adaptable

This role is for immediate start and on a temporary basis.

Working hours are full time over a 5 day week, including working Saturdays and Sundays which you must be able to commit to.

How to Apply:
Interested candidates should send their resume and a cover letter outlining their relevant experience to (url removed)

Please include "Customer Service Representative Application" in the subject line.

Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including weekend work) 8:30am until 5:00pm
Salary: 13.91 per hour

Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.

Key Responsibilities

Customer Service

Provide first-class support by answering customer queries professionally via phone and email.

Take and process customer orders using SagePay or online payment methods.

Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.

Liaise with online doctors to resolve customer issues promptly and efficiently.

Identify opportunities to grow prescription volume and support business development.

Participate in weekend shifts on a rota basis (time off during the week when working weekends)

Administration & Stock Control

Maintain accurate prescription records and ensure documentation is legally compliant.

Order stock from suppliers and help manage stock levels in the dispensary.

Keep work areas clean, organised, and compliant with health and safety standards.

Support with counting prescriptions and updating systems.

Follow internal processes and use company software and portals as required.

General Duties

Comply with all company health and safety policies, report risks or near misses.

Attend required meetings and complete online or in-person training on time.

Support company initiatives and uphold high standards in security, communication, and operations.

Adhere to all Standard Operating Procedures (SOPs).

Use the holiday booking portal for leave requests, subject to manager approval.

Key Competencies

Strong customer focus and empathy

Excellent verbal and written communication skills

Detail-oriented and organised

Reliable, honest, and professional

Confident working independently and within a team

Friendly, approachable, and respectful

Able to handle sensitive/confidential information discreetly

Flexible and adaptable to changing tasks

Skills & Experience

Previous customer service experience is essential

Experience in a medical or pharmacy setting is preferred

Computer literate with solid time management skills

Comfortable handling numbers and written communication

Clear and professional telephone manner

Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.

Job Type: Full-time

Pay: 13.91 per hour

Expected hours: 40 per week

Benefits:

• Canteen
• Casual dress
• Company events
• Free parking
• On-site parking

Schedule:

• Weekend availability

Ability to commute/relocate:

• Banbury (Oxfordshire): reliably commute or plan to relocate before starting work (required)

Work Location: In person

Customer Service Representative

Location: Melton Area, HU14

Monday-Friday 8:30am-17.00pm

13.08 per hour

Temp to perm opportunity

Adecco UK Ltd are recruiting for Customer Support Representatives for a large National organisation to work in a fast paced, high energy business to business environment.

Main Duties

Responsibilities:

• Handle customer queries in a courteous, professional, and timely manner, striving to exceed customer expectations.
• Process customer orders accurately and efficiently, utilising computer systems and software.
• Provide product information, resolve issues, and offer appropriate solutions to ensure customer satisfaction and retention.
• Keep accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
• Collaborate with the sales team to provide seamless customer support throughout the sales process.
• Continuously enhance product knowledge to effectively address customer inquiries.
• Communicate with internal teams and escalate complex concerns when necessary to ensure swift resolution.
• Collaborate with the warehouse team to coordinate shipments and manage delivery expectations.

Interested applicants must have excellent administrative and numeracy skills, be hardworking and reliable.

Please apply via this website

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Advertisement: Customer Service Representative

Location: White Waltham, Maidenhead
Contract Type: Permanent
Working Pattern: Full Time, Monday-Friday, 9am-5pm, hybrid (3 days in the office, 2 days from home)
Driving Required: Yes

Salary: 32K

Benefits: 25 days holiday, Life Assurance, Pension, Private medical after 6 months, Counselling, Travel Insurance, Eye Test

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want YOU to join our client's dynamic team as a Customer Service Representative !

In this exciting role, you'll be the heartbeat of our customer service department, ensuring our clients receive the best experience possible. As a key player, you will interface with both internal teams and external customers, helping to uphold the outstanding reputation of our organisation in the manufacturing and production industry.

Key Responsibilities:

• Deliver outstanding customer service to both internal and external customers, consistently aligning with our mission.
• Manage sales orders and process tickets efficiently using our Oracle ERP system and Sales Force platform.
• Take ownership of customer inquiries, setting realistic expectations and providing timely solutions.
• Acquire product knowledge to handle product queries effectively, collaborating with sales representatives and clinical specialists.
• Oversee loan kit management, coordinating returns and collections with hospitals.
• utilise the Sales Force system for tracking and communication, ensuring seamless interactions with hospitals.
• Participate in tender activities, leveraging your Excel skills to manage pricing and product data.
• Engage in year-end financial and TUV audits, ensuring compliance with audit requests.
• Review and align Standard Operating Procedures (SOP) with quality assurance processes.
• Prepare quotes using Oracle and contribute to regular team meetings to share experiences and address challenges.
• Assist with various office tasks as needed, such as ordering stationery and organising team lunches.

What We're Looking For:

• A proactive, flexible approach to diverse tasks.
• High personal standards and attention to detail in all work produced.
• A desire to improve existing processes and help colleagues during peak periods.
• Strong relationship-building skills with various teams, including Sales, Marketing, QA, Distribution, and Finance.
• Ability to thrive under pressure and manage same-day requests efficiently.

Qualifications:

• GCSEs in English and Maths; NVQ or higher is a plus.
• Previous customer service experience is essential; experience in the medical devices industry is a bonus.
• Excellent written and verbal communication skills in English.
• Proficient in MS Office (Excel & Word); experience with Oracle and Sales Force is advantageous.
• A "can-do" attitude with a flexible approach to work.

What's in It for You?

• Join a supportive and enthusiastic team dedicated to making a difference in patients' lives.
• Enjoy a hybrid working model-2 days from home and 3 days in the office.
• Be part of an organisation that values your input and encourages professional growth.

If you are ready to make a meaningful impact and join a team that values excellence and innovation, we'd love to hear from you! Apply today to embark on a rewarding career as a Customer Service Representative !

Note: We are an equal-opportunity employer and welcome applications from all qualified individuals.

Take your first step towards an exciting new career with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our international client based in Felling Gateshead are looking for a Customer Service Representative who supports and assures the Customer Service Team's highly professional interactions with customers associated with their order processing, complaint registration, general management and information required.

Hours - Monday to Friday 36.15 min a week between 8.30am to 4.30pm
Hourly rate - 13.00per hour
Duration - 4 months initially

Key responsibilities;

• Register and process orders in the SAP system received via email, phone or through other contact with the customer or associate.
• Acts as first level contact with customers for order receipt, quotations, general enquiries and attempting to resolve complaints.
• Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessel or direct to customers.
• Ensure order processing is handled on time and in full and is transferred to the appropriate warehouse, logistic team and transport company.
• Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer's orders.
• Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Raises issues in delivery and/or invoice process with Team Co-ordinator and/or Cluster Customer Service Manager.
• Refers higher level customer complaints to Team Co-ordinator and/or Cluster Customer Service Manager.
• Makes proposals for improvements to work processes to Cluster Customer Service Manager and OTC Development Manager.
• Completes registering / filing / archiving of customer service-related documentation.
• Adheres to all applicable corporate as well as site policies/procedures with attention to personal conduct/HS&E standards and acts in compliance with all regulations.
• Completes all mandatory H&S and compliance internal training modules.

Experience

• Experience in customer service department / facing customers

Language Skills

• Good local language required
• Good English

IT Skills

• Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
• SAP Knowledge

Other Skills

• Good networking skills with all stakeholders across several internal and external functions
• Demonstrable experience of ability to work under pressure
• Attention to detail and accuracy
• Strong client-facing and communication skills
• Problem- solving
• Proactivity