814 Customer Service Management jobs in London

** THIS IS A FULL-TIME OFFICE BASED ROLE IN STANMORE, MIDDLESEX, PLEASE ONLY APPLY IF YOU ARE PREPARED TO COMMUTE OR RELOCATE TO THAT LOCATION **

If you have some experience with the Financial Services industry and are seeking an employed role that can help you progress your career, then this could be the opportunity for you!

As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for an individual to work as admin assistant on an Employed basis with one of our Strategic Partner firms.

Key Responsibilities:

• Support mortgage brokers in the processing and administration of residential and commercial mortgage applications.

• Supporting financial advisors in the processing and administration of reviewing client finances.

• Liaise with clients, providers, and third parties to ensure smooth and timely progression of applications.

• Analyse financial information and comply with regulations.

• Able to learn and use new systems

• Monitor and follow up on the status of applications, ensuring deadlines are met and issues are promptly addressed.

• Prepare and submit provider packages, ensuring all documentation meets compliance and underwriting standards.

• Ensure all files are maintained in accordance with regulatory requirements and brokerage policies.

• Provide exceptional customer service by answering client queries and updating them throughout the process.

• Support post-completion tasks, including discharge requests, commission tracking, and archiving.

Requirements:

• Experience in use of Microsoft Office (Word, Excel, Outlook, teams).

• Excellent organisational skills and attention to detail.

• Effective communication skills, both written and verbal.

• Ability to manage multiple files simultaneously in a fast-paced environment.

• Ability to work effectively as part of a team and independently using own initiative.

What We Offer:

• Competitive salary and potential for performance-based bonuses.

• A collaborative and supportive environment.

• Opportunities for professional development.

• Full training will be provided.

Are you highly organised, data-savvy, and ready to support critical housing projects in one of London's most dynamic boroughs?

We're looking for a motivated and detail-oriented Client Support Officer (Asset Management) to join a busy Housing Services team in East London, supporting the HRA Asset Management Team (AMT).
In this varied and vital role, you'll be the engine behind the team's operation by supporting systems, managing project data, and helping ensure housing projects run smoothly, safely, and on time. Your work will directly contribute to delivering safe, well-managed homes for residents across the borough.

Key responsibilities include:
·Supporting AMT project managers with procurement, diary coordination, and programme management
·Collecting, validating and presenting data to support decision-making and ensure compliance
·Developing and maintaining data systems, including those that support building safety and HHSRS (Housing Health & Safety Rating System) inspections
·Assisting with resource management, performance reporting, and contract monitoring
·Handling enquiries, correspondence, and stakeholder engagement both internally and externally
·Helping improve internal processes to support efficiency and digital transformation in asset management

This role is ideal for someone with a background in housing, asset management, or project support-especially those with strong skills in data management, reporting, and cross-team collaboration. You'll need to be confident working across different systems, comfortable with numbers, and able to prioritise in a fast-paced environment.
If you're ready to join a high-performing local authority team and contribute to shaping better housing outcomes for the community, we want to hear from you.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
 

Are you highly organised, data-savvy, and ready to support critical housing projects in one of London's most dynamic boroughs?

We're looking for a motivated and detail-oriented Client Support Officer (Asset Management) to join a busy Housing Services team in East London, supporting the HRA Asset Management Team (AMT).
In this varied and vital role, you'll be the engine behind the team's operation by supporting systems, managing project data, and helping ensure housing projects run smoothly, safely, and on time. Your work will directly contribute to delivering safe, well-managed homes for residents across the borough.

Key responsibilities include:
·Supporting AMT project managers with procurement, diary coordination, and programme management
·Collecting, validating and presenting data to support decision-making and ensure compliance
·Developing and maintaining data systems, including those that support building safety and HHSRS (Housing Health & Safety Rating System) inspections
·Assisting with resource management, performance reporting, and contract monitoring
·Handling enquiries, correspondence, and stakeholder engagement both internally and externally
·Helping improve internal processes to support efficiency and digital transformation in asset management

This role is ideal for someone with a background in housing, asset management, or project support-especially those with strong skills in data management, reporting, and cross-team collaboration. You'll need to be confident working across different systems, comfortable with numbers, and able to prioritise in a fast-paced environment.
If you're ready to join a high-performing local authority team and contribute to shaping better housing outcomes for the community, we want to hear from you.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
 

• Being the main point of contact for clients and stakeholders, ensuring smooth communication at all times
• Ensuring all product materials are accurate and are documented efficiently and correctly on the database
• Maintaining and updating all project files and project documents

• Required to be fluent in Spanish, written and spoken
• Additional fluency in English, both written and spoken
• Previous experience in client facing roles, customer support or customer service within a large/international institution, governmental, regulatory or otherwise
• Previous skills in organisation, administration, project coordination or data entry are essential
• Exceptional IT skills, especially in Microsoft programs (Excel, PowerPoint, Outlook) and Adobe
• Demonstrable skills in client-focused, but administrative and process-driven roles
• Able to work well in a fast-paced environment as well as independently
• High levels of accuracy
  

Client Engagement & Support Manager - Financial Technology - London / Hybrid

(Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership)

Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight.

Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions.

In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly updates, enabling clients to effectively communicate with their own stakeholders.

Your remit will also include managing IT operational responsibilities such as system upgrades, patching schedules, uptime monitoring, database management, and performance optimisation. You'll ensure high availability and reliability for all client environments, while also driving improvements to operational processes, runbooks, and service documentation.

The role will see you leading both UK-based and international teams, managing resources across time zones, and facilitating effective communication between support, development, QA, and IT. You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance-helping identify opportunities for improvement and future product enhancements.

To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership role and two or more years managing application support or technical support teams. You will have exceptional stakeholder management skills, experience with service delivery in a technology environment, and the confidence to present in client service reviews. Knowledge of the investment or wealth management sector will be highly beneficial.

This is an excellent opportunity to join a forward-thinking technology business where your leadership will directly influence client satisfaction, operational performance, and product success.

Location: London, UK / Hybrid working

Salary: £60,000 - £70,000 + Bonus + Benefits

Applicants must have the right to work in the UK.

NOIRUKTECHREC

NOIRUKREC

Job Title: Facilities Management (FM) Helpdesk Officer

Location: London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT

Salary: £18.22 per hour

Hours: Full-time

Job Purpose

The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers.

Key Responsibilities

• Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system.
• Log, prioritize, and assign service requests to appropriate teams or contractors.
• Track the progress of work orders, ensuring timely resolution and stakeholder updates.
• Escalate urgent issues or unresolved requests to relevant personnel.
• Maintain accurate records of service requests, maintenance schedules, and compliance documentation.
• Coordinate planned preventive maintenance (PPM) activities and contractor visits.
• Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs).
• Assist with procurement by raising purchase orders and tracking invoices for FM-related services.
• Liaise with external contractors to schedule maintenance, repairs, and inspections.
• Ensure contractors comply with site policies, health & safety regulations, and agreed service levels.
• Verify completion of works and follow up on outstanding tasks.
• Provide courteous and professional support to staff, tenants, and external stakeholders.
• Keep requesters informed of the status of their service requests.
• Handle complaints and service escalations efficiently to ensure prompt resolution.

Essential Skills & Experience

• Previous experience in facilities management, customer service, or administrative roles.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems).
• Ability to work under pressure and prioritize workload effectively.
• Strong attention to detail and problem-solving abilities.

Desirable Qualifications

• Experience in a facilities management environment.
• Knowledge of health & safety regulations and compliance standards.
• Understanding of SLA and KPI reporting within an FM setting.
• Proficiency in data management and reporting tools.

About Us

• Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do.
• The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406.

Important Notice

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