785 Customer Service Management jobs in London

Role: German Client Support Administrator
Location: Remote, with occasional travel to Switzerland
Hours: Full time
Pay: 30,000 - 35,000

An excellent opportunity has arisen for a German Client Support Administrator to join one of our longstanding clients, a specialist professional services organisation, working remotely as part of a small and dynamic international team.

Benefits:

• Work from home with occasional travel to Switzerland
• Commitment to your career progression
• Join a close-knit and multicultural team
• Be part of a client-focused, high-performing business

The Requirements:

• Fluent in English and German; French is a plus
• A university degree or equivalent in business, legal, or STEM fields
• 5-7 years of experience in financial services or a similar professional environment
• Strong client service orientation and attention to detail
• Excellent communication and interpersonal skills
• Independent, solution-oriented, and able to manage a diverse workload
• Proficient in MS Word, Excel, PowerPoint, and relevant IT tools

The Role:

• Provide administrative support across Trading, Sales, Management, and IT
• Manage client files and correspondence, including account opening and payment processes
• Respond to client queries and assist with cross-departmental coordination
• Support compliance-related activities, including KYC and document management
• Assist with internal projects and contribute to company-wide initiatives
• Ensure high standards of service in a fast-paced, front-office environment

If you're keen to join an exceptional team who value service excellence and international collaboration, then please apply to this German Client Support Administrator role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .

Are you highly organised, data-savvy, and ready to support critical housing projects in one of London's most dynamic boroughs?

We're looking for a motivated and detail-oriented Client Support Officer (Asset Management) to join a busy Housing Services team in East London, supporting the HRA Asset Management Team (AMT).
In this varied and vital role, you'll be the engine behind the team's operation by supporting systems, managing project data, and helping ensure housing projects run smoothly, safely, and on time. Your work will directly contribute to delivering safe, well-managed homes for residents across the borough.

Key responsibilities include:
·Supporting AMT project managers with procurement, diary coordination, and programme management
·Collecting, validating and presenting data to support decision-making and ensure compliance
·Developing and maintaining data systems, including those that support building safety and HHSRS (Housing Health & Safety Rating System) inspections
·Assisting with resource management, performance reporting, and contract monitoring
·Handling enquiries, correspondence, and stakeholder engagement both internally and externally
·Helping improve internal processes to support efficiency and digital transformation in asset management

This role is ideal for someone with a background in housing, asset management, or project support-especially those with strong skills in data management, reporting, and cross-team collaboration. You'll need to be confident working across different systems, comfortable with numbers, and able to prioritise in a fast-paced environment.
If you're ready to join a high-performing local authority team and contribute to shaping better housing outcomes for the community, we want to hear from you.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
 

Are you highly organised, data-savvy, and ready to support critical housing projects in one of London's most dynamic boroughs?

We're looking for a motivated and detail-oriented Client Support Officer (Asset Management) to join a busy Housing Services team in East London, supporting the HRA Asset Management Team (AMT).
In this varied and vital role, you'll be the engine behind the team's operation by supporting systems, managing project data, and helping ensure housing projects run smoothly, safely, and on time. Your work will directly contribute to delivering safe, well-managed homes for residents across the borough.

Key responsibilities include:
·Supporting AMT project managers with procurement, diary coordination, and programme management
·Collecting, validating and presenting data to support decision-making and ensure compliance
·Developing and maintaining data systems, including those that support building safety and HHSRS (Housing Health & Safety Rating System) inspections
·Assisting with resource management, performance reporting, and contract monitoring
·Handling enquiries, correspondence, and stakeholder engagement both internally and externally
·Helping improve internal processes to support efficiency and digital transformation in asset management

This role is ideal for someone with a background in housing, asset management, or project support-especially those with strong skills in data management, reporting, and cross-team collaboration. You'll need to be confident working across different systems, comfortable with numbers, and able to prioritise in a fast-paced environment.
If you're ready to join a high-performing local authority team and contribute to shaping better housing outcomes for the community, we want to hear from you.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
 

Job Title: Customer Relations Officer

Location: Local authority based in Hounslow

Hourly rate: 22.79 PAYE/ 30.23 Umbrella

Contract Length: 3-month temporary contract (possibility of extension)

Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week)

Working Arrangements: Hybrid model: 2 days in office, 3 days working remotely

ASAP Start

Job Purpose:

As a Customer Relations Officer (Housing) you will play a key role in overseeing and

working with housing and Social care colleagues to resolve complaints within statutory

and corporate timescales. A core function will also be to ensure compliance with the

Housing Ombudsman and Local Government and Social Care Ombudsman Complaint

Handling Code.

Job Duties:

• Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure.
• To be clear, helpful and manage expectations in any telephone conversations and written communication with complainants
• Keep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service.
• To undertake such assignments of research, analysis, report writing and monitoring as required.
• To work with housing colleagues to ensure Ombudsman cases are investigated and responded to within Ombudsman timescales
• To work within the processes in place and highlight areas for development to continually improve the service provided.
• To use and help develop supporting IT software through workshops, testing and identifying new ways of working to maximise the effectiveness of the service.
• To administer corporate policies in respect of Data Protection, Freedom of Information and Environmental Information Requests.
• To take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure.

Person Specification: The ideal candidate must have:

• Previous experience working on complaints for a council or similar public sector organisation.

• Experience and/or skills in ensuring the Stage 1 and Stage 2 corporate complaint process is effectively implemented in line with the Ombudsman Complaint Handling Code and Complaints, Comments and Compliments policy.
• Experience in ensuring service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. Demonstrable skills and experience of being clear, helpful and manage expectations in any telephone conversations and written communication with complainants.

• Skills to take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Capgemini Invent

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

As a Service Management Senior Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

You will support in delivering value-driven Service Management capabilities that unlock the potential of ITSM platforms and optimise IT processes. Your work will enable cloud adoption, acceleration, and innovation through ITSM transformation and operating model design. This will include:

• Service Management Transformation : Support the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.
• Modernisation & Integration : Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
• Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
• Automation & AI Enablement: Champion an AI-first mindset by embedding automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
• Consulting Leadership & Growth: Contribute to practice development, lead sustainable transformations, and support business development.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal Contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities),  offering development.
• Learning & Development – Training to support your career development and the skills demand within the company, certifications etc.

Your Profile

We’re looking for candidates who bring a combination of the following experiences and strengths. You don’t need to meet every criterion—if you’re excited by the role and have relevant skills, we’d love to hear from you.

• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
• Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
• Proven track record of successfully delivering advisory engagements, mentoring team members, building trusted relationships internally and externally, and influencing skills to support sales generation.
• Practical experience supporting implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and understand hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.
• Currently working in a Consulting firm, and/or in industry but having a Service Management background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.

What You'll Love About Working Here

ou'll be part of a team where people can thrive professionally and personally. Here are just a few of the things our team values and enjoys:

• Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights.
• You’ll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution
• Our consultants are formally trained from industry experts on management consulting and client delivery.
• We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.
• Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed.
• We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
• There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city.
• There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

Need to Know

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Capgemini Invent

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

As a Service Management Managing Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

You will deliver value-driven Service Management capabilities that unlock the potential of ITSM platforms and optimise IT processes. Your work will enable cloud adoption, acceleration, and innovation through ITSM transformation and operating model design. This will include:

• Service Management Transformation : Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.
• Modernisation & Integration : Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
• Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
• Automation & AI Enablement: Champion an AI-first mindset by embedding automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
• Consulting Leadership & Growth: Contribute to practice development, lead sustainable transformations, and support business development.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal Contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities),  offering development.
• Learning & Development – Training to support your career development and the skills demand within the company, certifications etc.

Your Profile

We’re looking for candidates who bring a combination of the following experiences and strengths. You don’t need to meet every criterion—if you’re excited by the role and have relevant skills, we’d love to hear from you.

• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
• Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
• Proven track record of successfully delivering and leading advisory engagements, managing teams, building trusted relationships internally and externally, and influencing skills to support sales generation.
• Practical experience managing and implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and understand hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.
• Currently working in a Consulting firm, and/or in industry but having a service management background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
  Experience of proposition building and delivery.
• Business development – utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network, you’ll be contributing towards consulting revenues

What You'll Love About Working Here

You'll be part of a team where people can thrive professionally and personally. Here are just a few of the things our team values and enjoys:

• Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights.
• You’ll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution
• Our consultants are formally trained from industry experts on management consulting and client delivery.
• We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.
• Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed.
• We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
• There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city.
• There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.

Need to Know

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

IT Operations / Monitoring / Service Management Engineer

We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving, and delivering excellent service, this could be the role for you.

What you'll be doing

• Acting as the first point of contact for event management queries and issues.
• Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly.
• Maintaining operational integrity of monitoring systems, including user access and software version control.
• Supporting proactive identification and resolution of potential service issues before they affect customers.
• Assisting with documentation, reporting, and service improvement initiatives.
• Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service.

What we're looking for

Essential skills & experience

• Strong knowledge of the Logic Monitor platform (LMCA certification desirable).
• Experience with N-able N-sight RMM agent deployment and maintenance.
• Skilled in creating and managing operational checklists for system health.
• Solid understanding of IT processes and event management within ITSM frameworks.

Desirable

• Familiarity with ITIL best practices (Event, Incident, and Problem Management).
• Experience in IT support or operations roles.

About you

• Proactive, flexible, and eager to learn.
• Strong analytical and problem-solving skills.
• Organised with excellent communication and collaboration abilities.

This is an exciting opportunity to work in a dynamic environment where your expertise will directly impact service quality and customer satisfaction.