787 Customer Service Management jobs in London
German Client Support Administrator
Posted 5 days ago
Job Viewed
Job Description
Role: German Client Support Administrator
Location: Remote, with occasional travel to Switzerland
Hours: Full time
Pay: 30,000 - 35,000
An excellent opportunity has arisen for a German Client Support Administrator to join one of our longstanding clients, a specialist professional services organisation, working remotely as part of a small and dynamic international team.
Benefits:
- Work from home with occasional travel to Switzerland
- Commitment to your career progression
- Join a close-knit and multicultural team
- Be part of a client-focused, high-performing business
The Requirements:
- Fluent in English and German; French is a plus
- A university degree or equivalent in business, legal, or STEM fields
- 5-7 years of experience in financial services or a similar professional environment
- Strong client service orientation and attention to detail
- Excellent communication and interpersonal skills
- Independent, solution-oriented, and able to manage a diverse workload
- Proficient in MS Word, Excel, PowerPoint, and relevant IT tools
The Role:
- Provide administrative support across Trading, Sales, Management, and IT
- Manage client files and correspondence, including account opening and payment processes
- Respond to client queries and assist with cross-departmental coordination
- Support compliance-related activities, including KYC and document management
- Assist with internal projects and contribute to company-wide initiatives
- Ensure high standards of service in a fast-paced, front-office environment
If you're keen to join an exceptional team who value service excellence and international collaboration, then please apply to this German Client Support Administrator role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .
German Client Support Administrator
Posted 8 days ago
Job Viewed
Job Description
Role: German Client Support Administrator
Location: Remote, with occasional travel to Switzerland
Hours: Full time
Pay: 30,000 - 35,000
An excellent opportunity has arisen for a German Client Support Administrator to join one of our longstanding clients, a specialist professional services organisation, working remotely as part of a small and dynamic international team.
Benefits:
- Work from home with occasional travel to Switzerland
- Commitment to your career progression
- Join a close-knit and multicultural team
- Be part of a client-focused, high-performing business
The Requirements:
- Fluent in English and German; French is a plus
- A university degree or equivalent in business, legal, or STEM fields
- 5-7 years of experience in financial services or a similar professional environment
- Strong client service orientation and attention to detail
- Excellent communication and interpersonal skills
- Independent, solution-oriented, and able to manage a diverse workload
- Proficient in MS Word, Excel, PowerPoint, and relevant IT tools
The Role:
- Provide administrative support across Trading, Sales, Management, and IT
- Manage client files and correspondence, including account opening and payment processes
- Respond to client queries and assist with cross-departmental coordination
- Support compliance-related activities, including KYC and document management
- Assist with internal projects and contribute to company-wide initiatives
- Ensure high standards of service in a fast-paced, front-office environment
If you're keen to join an exceptional team who value service excellence and international collaboration, then please apply to this German Client Support Administrator role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .
Client Engagement and Support Manager
Posted 4 days ago
Job Viewed
Job Description
Client Engagement & Support Manager - Financial Technology - London / Hybrid
(Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership)
Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight.
Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions.
In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly updates, enabling clients to effectively communicate with their own stakeholders.
Your remit will also include managing IT operational responsibilities such as system upgrades, patching schedules, uptime monitoring, database management, and performance optimisation. You'll ensure high availability and reliability for all client environments, while also driving improvements to operational processes, runbooks, and service documentation.
The role will see you leading both UK-based and international teams, managing resources across time zones, and facilitating effective communication between support, development, QA, and IT. You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance-helping identify opportunities for improvement and future product enhancements.
To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership role and two or more years managing application support or technical support teams. You will have exceptional stakeholder management skills, experience with service delivery in a technology environment, and the confidence to present in client service reviews. Knowledge of the investment or wealth management sector will be highly beneficial.
This is an excellent opportunity to join a forward-thinking technology business where your leadership will directly influence client satisfaction, operational performance, and product success.
Location: London, UK / Hybrid working
Salary: £60,000 - £70,000 + Bonus + Benefits
Applicants must have the right to work in the UK.
NOIRUKTECHREC
NOIRUKREC
Facilities Management (FM) Helpdesk Officer
Posted 1 day ago
Job Viewed
Job Description
Job Title: Facilities Management (FM) Helpdesk Officer
Location: London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT
Salary: £17.66 per hour
Hours: Full-time
Job Purpose
The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers.
Key Responsibilities
- Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system.
- Log, prioritize, and assign service requests to appropriate teams or contractors.
- Track the progress of work orders, ensuring timely resolution and stakeholder updates.
- Escalate urgent issues or unresolved requests to relevant personnel.
- Maintain accurate records of service requests, maintenance schedules, and compliance documentation.
- Coordinate planned preventive maintenance (PPM) activities and contractor visits.
- Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs).
- Assist with procurement by raising purchase orders and tracking invoices for FM-related services.
- Liaise with external contractors to schedule maintenance, repairs, and inspections.
- Ensure contractors comply with site policies, health & safety regulations, and agreed service levels.
- Verify completion of works and follow up on outstanding tasks.
- Provide courteous and professional support to staff, tenants, and external stakeholders.
- Keep requesters informed of the status of their service requests.
- Handle complaints and service escalations efficiently to ensure prompt resolution.
Essential Skills & Experience
- Previous experience in facilities management, customer service, or administrative roles.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems).
- Ability to work under pressure and prioritize workload effectively.
- Strong attention to detail and problem-solving abilities.
Desirable Qualifications
- Experience in a facilities management environment.
- Knowledge of health & safety regulations and compliance standards.
- Understanding of SLA and KPI reporting within an FM setting.
- Proficiency in data management and reporting tools.
About Us
- Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do.
- The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406.
Important Notice
The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at
Client Service Delivery Specialist / Broker Support 12 month FTC
Posted 15 days ago
Job Viewed
Job Description
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?
Do you thrive in making a difference in your role and continually seek to improve processes?
Are you looking for a role that offers you a structured career path and ongoing development?
Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.
Due to growth we are growing our client service delivery team, these role are initially 12 month FTC positions.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be responsible for managing key technical activities across the broking / placement process.
A usual day as a Client Service Delivery Specialist will involve:
Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues.
Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
Collaborating with Client Service Delivery colleagues to meet divisional targets.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working u2013 we ensure activities are allocated appropriately. Right people, right skills, right activities.
This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.
Skills and experience that will lead to success.
High attention to detail.
Ability to work to deadlines.
Ability to work individually and in a team.
Relevance experience within the insurance industry preferred.
Understanding of insurance risk
Excellent listening, organisation, and presentation abilities.
An organised, highly personable, and approachable individual, who is a skilled communicator.
Willingness to learn and share knowledge.
Understanding of Word and Excel.
Whatu2019s in it for you.
Structured onboarding & training process
Discretionary bonus
Pension and life assurance scheme
Private medical care
Cycle to work scheme.
Virtual GP and employee assistance programme.
Workplace savings scheme
Two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI-RC
#Hybrid
2025-85326
Client Service Delivery Specialist u2013 Global Broking Centre
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?
Do you thrive in making a difference in your role and continually seek to improve processes?
Are you looking for a role that offers you a structured career path and ongoing development?
Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.
Due to growth we are growing our client service delivery team, these role are initially 12 month FTC positions.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be responsible for managing key technical activities across the broking / placement process.
A usual day as a Client Service Delivery Specialist will involve:
Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues.
Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
Collaborating with Client Service Delivery colleagues to meet divisional targets.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working u2013 we ensure activities are allocated appropriately. Right people, right skills, right activities.
This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.
Skills and experience that will lead to success.
High attention to detail.
Ability to work to deadlines.
Ability to work individually and in a team.
Relevance experience within the insurance industry preferred.
Understanding of insurance risk
Excellent listening, organisation, and presentation abilities.
An organised, highly personable, and approachable individual, who is a skilled communicator.
Willingness to learn and share knowledge.
Understanding of Word and Excel.
Whatu2019s in it for you.
Structured onboarding & training process
Discretionary bonus
Pension and life assurance scheme
Private medical care
Cycle to work scheme.
Virtual GP and employee assistance programme.
Workplace savings scheme
Two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI-RC
#Hybrid
Client Service Delivery Specialist / Broker Support 12 month FTC
Posted 15 days ago
Job Viewed
Job Description
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?
Do you thrive in making a difference in your role and continually seek to improve processes?
Are you looking for a role that offers you a structured career path and ongoing development?
Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.
Due to growth we are growing our client service delivery team, these role are initially 12 month FTC positions.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be responsible for managing key technical activities across the broking / placement process.
A usual day as a Client Service Delivery Specialist will involve:
Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues.
Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
Collaborating with Client Service Delivery colleagues to meet divisional targets.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working u2013 we ensure activities are allocated appropriately. Right people, right skills, right activities.
This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.
Skills and experience that will lead to success.
High attention to detail.
Ability to work to deadlines.
Ability to work individually and in a team.
Relevance experience within the insurance industry preferred.
Understanding of insurance risk
Excellent listening, organisation, and presentation abilities.
An organised, highly personable, and approachable individual, who is a skilled communicator.
Willingness to learn and share knowledge.
Understanding of Word and Excel.
Whatu2019s in it for you.
Structured onboarding & training process
Discretionary bonus
Pension and life assurance scheme
Private medical care
Cycle to work scheme.
Virtual GP and employee assistance programme.
Workplace savings scheme
Two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI-RC
#Hybrid
2025-85326
Client Service Delivery Specialist u2013 Global Broking Centre
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?
Do you thrive in making a difference in your role and continually seek to improve processes?
Are you looking for a role that offers you a structured career path and ongoing development?
Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.
Due to growth we are growing our client service delivery team, these role are initially 12 month FTC positions.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be responsible for managing key technical activities across the broking / placement process.
A usual day as a Client Service Delivery Specialist will involve:
Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues.
Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
Collaborating with Client Service Delivery colleagues to meet divisional targets.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working u2013 we ensure activities are allocated appropriately. Right people, right skills, right activities.
This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.
You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.
Skills and experience that will lead to success.
High attention to detail.
Ability to work to deadlines.
Ability to work individually and in a team.
Relevance experience within the insurance industry preferred.
Understanding of insurance risk
Excellent listening, organisation, and presentation abilities.
An organised, highly personable, and approachable individual, who is a skilled communicator.
Willingness to learn and share knowledge.
Understanding of Word and Excel.
Whatu2019s in it for you.
Structured onboarding & training process
Discretionary bonus
Pension and life assurance scheme
Private medical care
Cycle to work scheme.
Virtual GP and employee assistance programme.
Workplace savings scheme
Two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
#LI-RC
#Hybrid
Service Management Analyst
Posted 2 days ago
Job Viewed
Job Description
Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week
This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a member of this team, you'll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client offers a dynamic, diverse, and collaborative environment where your skills will thrive.
Job Type: Permanent
Salary: Up to £70,000 (dependent on experience)
Working Arrangement: Hybrid (~2 days on-site per week)
Office Location: Central London
- Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance.
- Service Transition/Service Introduction: Collaborate with Transformation and Technical Teams to ensure robust service transition practices and support business readiness activities.
- Change Management: Act as Change Manager, chairing the Change Advisory Board (CAB) when required, improving governance, and conducting Post-Implementation Reviews (PIRs).
- Incident Management: Serve as a Major Incident Manager when required, supporting technical teams in resolution and leading incident reviews.
- Knowledge Management and Reporting: Enhance Knowledge Management materials in ServiceNow and produce ad-hoc and management reports to support ITIL processes and audits.
This role requires familiarity with all five streams (Problem Management, Service Transition, Change Management, Incident Management, and Knowledge Management/Reporting). You'll work closely with the Service Manager, shadowing and stepping in as needed, with the confidence to engage across all streams.
Required Experience:- At least 3 years' experience in Service Management practices and ITIL process management.
- ITIL V3 or V4 Foundation certification is essential ; additional ITIL life cycle certifications are advantageous.
- Demonstrable experience across all five streams : Problem Management, Service Transition/Service Introduction, Change Management, Incident Management, and Knowledge Management/Reporting.
- Experience with ServiceNow administration. .
- Strong proficiency in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.
- Prior experience in legal IT.
- Creative, solution-oriented mindset with strong interpersonal and communication skills.
To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy .
Be The First To Know
About the latest Customer service management Jobs in London !
IT Manager - Supplier & Service Management - Hybrid
Posted 5 days ago
Job Viewed
Job Description
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?
We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.
If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.
The Role at a Glance:
IT Manager
West London - Onsite 4 days a week
£40,000 - £0,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.
Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.
Who we are:
We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.
Key Responsibilities:
• Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
• Control £700k IT OPEX budget; t ck costs and manage asset register
• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
• Communicate clearly with execs; use NPS/CSAT to improve supplier service
What You’ll Bring to the Team:
• Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
• Understanding Microsoft Cloud environment
• Run IT Teams across Microsoft stack
• Led RFPs, contract negotiations, and vendor performance reviews
• Tracked SLAs and supported supplier-led change projects
• Familiar with ISO 27001, GDPR, and risk reporting
• Clear communicator with execs, users, and vendors
• Data-driven; focused on cost, service, and risk improvement
Certifications & Education:
• ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
• CIPS Level 4 (Commercial & Contract Management)
• Degree in IT, Info Systems, or Business Management
Why Join Us?
We value our employees and offer a range of benefits to support your well-being and professional growth:
• Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
• Performance Linked Annual Bonus.
• Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
• Training & Development – We invest in our people, offering job-specific training and career development opportunities.
Join us and be part of a team that values growth, support, and career progression!
Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
IT Manager - Supplier & Service Management - Hybrid
Posted 8 days ago
Job Viewed
Job Description
Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?
We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.
If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.
The Role at a Glance:
IT Manager
West London - Onsite 4 days a week
£40,000 - £0,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.
Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.
Who we are:
We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.
Key Responsibilities:
• Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
• Control £700k IT OPEX budget; t ck costs and manage asset register
• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
• Communicate clearly with execs; use NPS/CSAT to improve supplier service
What You’ll Bring to the Team:
• Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
• Understanding Microsoft Cloud environment
• Run IT Teams across Microsoft stack
• Led RFPs, contract negotiations, and vendor performance reviews
• Tracked SLAs and supported supplier-led change projects
• Familiar with ISO 27001, GDPR, and risk reporting
• Clear communicator with execs, users, and vendors
• Data-driven; focused on cost, service, and risk improvement
Certifications & Education:
• ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
• CIPS Level 4 (Commercial & Contract Management)
• Degree in IT, Info Systems, or Business Management
Why Join Us?
We value our employees and offer a range of benefits to support your well-being and professional growth:
• Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
• Performance Linked Annual Bonus.
• Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
• Training & Development – We invest in our people, offering job-specific training and career development opportunities.
Join us and be part of a team that values growth, support, and career progression!
Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Facilities Management / Service Planner
Posted 1 day ago
Job Viewed
Job Description
Radius is seeking an Facilities Management Coordinator / Service Planner for our client based in East London.
Onsite position.
15% Bonus
£5K Travel Allowance
10% Pension
To support the Service Planning Manager in the planning and coordination of all maintenance requests and work flows as well as provide general administrative assistance to the Data Centre Operations Department under the guidance and direction of the Service Planning Manager
This role will support the Service Planning Manager by having the ability to interpret data, recognise patterns, extract actionable insights through delivering and utilising new software to provide high quality analytical functional reporting.
Utilising the Computer Aided Facilities Management (CAFM) Software System, acting as a System Administrator for the CAFM software
Experience of project planning/scheduling and reporting
• Experience in the data centre sector, telecommunications or construction environments.
• Experience in Asset Management
• 2-4 years’ experience in a Facilities Maintenance co-ordination role