69 Customer Service Manager jobs in Blackburn

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

We are currently looking for an experienced Customer Service Manager to lead a vibrant customer service department for a large reputable e-commerce retailer who specialises in the FMCG industry. The role will undertake a fresh approach on improving the customer experience both through online & physical shopping journeys, & will take responsibility for implementing new strategies to increase brand exposure, product placement & CSR levels.

Client Details

Our client is a leading online retailer specialising in the delivery & produce of commercial goods to large retailers across the UK. Renowned for its innovative products and trend-setting styles, the brand has established a strong presence in the FMCG & retail industry by blending high-quality offerings with an exceptional customer experience journey.

Description

Key responsibilities will consist of:

• Supervise and support Retail Logistics Coordinators and Team Leaders.
• Coach and develop the team to enhance performance and accountability.
• Implement best practices to optimise retail logistics operations.
• Track key performance indicators to drive customer satisfaction and continuous improvement.
• Partner with cross-functional teams to address order processing challenges.
• Evaluate operations and recommend enhancements for efficiency.
• Serve as the Oracle ERP business lead for system improvements.
• Experience in E-commerce system navigation.
• Work with IT and operations to test and implement new solutions.
• Deliver technical support and training to team members.
• Identify and execute strategic initiatives to eliminate process inefficiencies.

Profile

The successful candidate will consist of:

• Exceptional leadership and motivational abilities.
• Demonstrated success in leading teams within fast-paced operational environments.
• Strong analytical and problem-solving capabilities.
• Proven expertise in developing innovative solutions to enhance productivity.
• Results-driven, with a focus on achieving team and company objectives.
• Strong interpersonal skills, with the ability to influence and lead effectively.
• Excellent written and verbal communication skills.
• Highly collaborative, skilled in leading meetings and engaging with cross-functional teams.
• Ability to set and manage multiple priorities while effectively delegating tasks.

Job Offer

• Basic starting salay of 35k + DOE.
• Team performance-related bonus.
• Pension contribution.
• Product & in-store discounts.
• Hybrid working with flexibility.
• Free parking.
• New & recently refurbished office environment.
• Free days out & monthly reward incentives.
• Free gym memberships & loyalty schemes.

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire

Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience

Service Improvement Manager - Job Description

• Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals.

• Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved.

• Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping.

• Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement.

• Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement.

• Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-understand format for a range of stakeholders including business managers and relevant tenant committees.

• Oversee the management of the complaints process, ensuring it is accessible and easy for customers to use, issues are addressed and responded to quickly, and they remain compliant with the Housing Ombudsman's Complaint Handling Code.

• Lead on scrutiny function, using insight to identify and suggest suitable timely topics for Central to consider. Support tenant committee to inform and oversee scrutiny exercises.

• Proactively respond and adapt to change and effectively manage conflicting priorities and deadlines that may arise to ensure key priorities are delivered on time and to an excellent standard.

• Provide expertise and knowledge to identify and recommend solutions, such as changes to policy and ways of working, that will increase customer satisfaction.

• Research best practice across the sector to identify lessons learnt and share this information to the wider business.

• Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.

Interested candidates will essentially have knowledge and experience across Customer Service/Complaints. Working in Housing isn't essential however could be an advantage

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

I'm recruiting for multiple Customer Service Account Manager  to join my client to meet the demand for their continued success and growing client base. This role is all about building strong relationships—managing customer communications across phone, email, portal, and post, and ensuring that customers have everything they need to succeed. You’ll also liaise with third parties to help support customer outcomes.

This is an ideal opportunity for someone who enjoys a dynamic, customer-focused environment and wants to grow within a company that values empathy, accuracy, and clear communication.

What will you be doing?

• Contact existing customers to complete regular account reviews
• Identify changes in circumstances and recommend appropriate adjustments
• Ensure all documentation is accurate, complete, and compliant
• Maintain detailed records of review outcomes
• Collaborate with internal teams such as compliance and support services
• Deliver advice and recommendations with a customer-first mindset

What do you bring to the team?

• Strong interpersonal and questioning skills
• Organised and detail-oriented approach
• Ability to communicate complex information simply and clearly
• A commercial and customer-focused mindset
• High accuracy in data entry and record keeping
• Self-motivated and able to manage your own time effectively

Ready to make a difference?

My client is passionate about creating an environment where people can grow, thrive, and make a meaningful impact. If you’re ready to be part of a supportive team that values your ideas, celebrates progress, and helps people live better—apply today!

I'm recruiting for multiple Customer Service Account Manager  to join my client to meet the demand for their continued success and growing client base. This role is all about building strong relationships—managing customer communications across phone, email, portal, and post, and ensuring that customers have everything they need to succeed. You’ll also liaise with third parties to help support customer outcomes.

This is an ideal opportunity for someone who enjoys a dynamic, customer-focused environment and wants to grow within a company that values empathy, accuracy, and clear communication.

What will you be doing?

• Contact existing customers to complete regular account reviews
• Identify changes in circumstances and recommend appropriate adjustments
• Ensure all documentation is accurate, complete, and compliant
• Maintain detailed records of review outcomes
• Collaborate with internal teams such as compliance and support services
• Deliver advice and recommendations with a customer-first mindset

What do you bring to the team?

• Strong interpersonal and questioning skills
• Organised and detail-oriented approach
• Ability to communicate complex information simply and clearly
• A commercial and customer-focused mindset
• High accuracy in data entry and record keeping
• Self-motivated and able to manage your own time effectively

Ready to make a difference?

My client is passionate about creating an environment where people can grow, thrive, and make a meaningful impact. If you’re ready to be part of a supportive team that values your ideas, celebrates progress, and helps people live better—apply today!

Client Services Manager

-Manchester (Hybrid - 2 days in the office)
-33,000 - 36,000 per annum

We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Key Responsibilities

• Client Management : Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery : Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning : Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development : Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building : Develop a deep understanding of each client's business, brand, and sector.
• Collaboration : Work closely with colleagues across departments on multi-channel campaigns.
• Reporting : Provide clear, detailed monthly reports and regular performance updates.
• Innovation : Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets : Deliver against agreed upsell/cross-sell targets.
• Accountability : Take ownership of client success and maintain open, honest communication.

About You

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What's on Offer

• Competitive salary of 33,000 - 36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv Grant @ KRG.

Client Services Manager

-Manchester (Hybrid - 2 days in the office)
-33,000 - 36,000 per annum

We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Key Responsibilities

• Client Management : Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery : Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning : Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development : Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building : Develop a deep understanding of each client's business, brand, and sector.
• Collaboration : Work closely with colleagues across departments on multi-channel campaigns.
• Reporting : Provide clear, detailed monthly reports and regular performance updates.
• Innovation : Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets : Deliver against agreed upsell/cross-sell targets.
• Accountability : Take ownership of client success and maintain open, honest communication.

About You

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What's on Offer

• Competitive salary of 33,000 - 36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv Grant @ KRG.

Client Services Manager

-Manchester (Hybrid - 2 days in the office)
-33,000 - 36,000 per annum

We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.

The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.

Key Responsibilities

• Client Management : Lead and nurture a portfolio of clients across multiple service areas.
• Campaign Delivery : Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
• Strategy & Planning : Convert client marketing plans into targeted campaigns with measurable outcomes.
• Growth & Development : Identify upsell and cross-sell opportunities, forecasting growth potential.
• Relationship Building : Develop a deep understanding of each client's business, brand, and sector.
• Collaboration : Work closely with colleagues across departments on multi-channel campaigns.
• Reporting : Provide clear, detailed monthly reports and regular performance updates.
• Innovation : Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
• Sales & Targets : Deliver against agreed upsell/cross-sell targets.
• Accountability : Take ownership of client success and maintain open, honest communication.

About You

• 3+ years' experience in client services/account management within a digital agency environment.
• Strong understanding of at least one of SEO, PPC, or Paid Social.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in reporting, analysis, and presenting campaign performance.
• Highly organised with strong time management skills.
• Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
• Commercially minded with the ability to spot growth opportunities.
• Passionate about digital marketing and delivering exceptional client service.

What's on Offer

• Competitive salary of 33,000 - 36,000 (depending on experience)
• Hybrid working model (2 days per week in the Manchester office)
• A supportive, collaborative, and innovative agency environment
• Opportunities for professional development and career progression

Apply Now

If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv Grant @ KRG.