What Jobs are available for Customer Service Manager in Blackburn?

Who are we?

We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals.

Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.

Why do we need you?

We’re looking for a Customer Service Account Manager to join our Account Management team to manage client communications as the principal responsibility of their role. We need specialists to interact directly with all new and existing customers via telephone, email, customer portal and post, providing quality customer service as well as with creditors to ensure arrangements are in place to maximise plan success.

What’s in it for you?

We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:

• Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 23 days holiday allowance per year.
• Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit.
• Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
• Café – We want our people to be happy and healthy, which is why we provide an award winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day.
• Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
• Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes and an on site free to access Wellbeing Counsellor to support mindset and mental health counselling.
• Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.

Visit our website to find out more about our company culture

What do we need you to do?

• Contact existing customers to complete annual reviews.
• Identify changes in circumstances and recommend adjustments.
• Ensure documentation is accurate and compliant.
• Keep accurate records of review outcomes.
• Work collaboratively with other teams (e.g., compliance, Insolvency)
• Proved New Advice and ensure to always put the customer first with recommendations.

What skills and experience do we need you to have?

• Strong interpersonal and questioning skills.
• Organised and detail focused.
• Ability to explain complex information clearly.
• Commercial awareness.
• Customer-centric mindset.
• Data entry accuracy.
• Self-motivation and time management.

Are you ready to join us?

At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

I'm recruiting for multiple Customer Service Account Manager to join my client to meet the demand for their continued success and growing client base. This role is all about building strong relationships—managing customer communications across phone, email, portal, and post, and ensuring that customers have everything they need to succeed. You’ll also liaise with third parties to help support customer outcomes.

This is an ideal opportunity for someone who enjoys a dynamic, customer-focused environment and wants to grow within a company that values empathy, accuracy, and clear communication.

What will you be doing?

• Contact existing customers to complete regular account reviews
• Identify changes in circumstances and recommend appropriate adjustments
• Ensure all documentation is accurate, complete, and compliant
• Maintain detailed records of review outcomes
• Collaborate with internal teams such as compliance and support services
• Deliver advice and recommendations with a customer-first mindset

What do you bring to the team?

• Strong interpersonal and questioning skills
• Organised and detail-oriented approach
• Ability to communicate complex information simply and clearly
• A commercial and customer-focused mindset
• High accuracy in data entry and record keeping
• Self-motivated and able to manage your own time effectively

Ready to make a difference?

My client is passionate about creating an environment where people can grow, thrive, and make a meaningful impact. If you’re ready to be part of a supportive team that values your ideas, celebrates progress, and helps people live better—apply today!

WHO WE ARE:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

WHAT WE STAND FOR:

It’s simple… we want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight-talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves and interactive investor.

PURPOSE OF ROLE:

To effectively manage a team of Customer Service Representatives. Responsible for providing inspirational leadership through coaching, reward, recognition, regular communication, feedback, development and performance management. Accountable for managing and achieving key KPI’s, quality excellence and risk management for the team and department.

KEY RESPONSIBLITIES:

• Lead and manage a team of Customer Service Representatives to meet performance and efficiency targets.

• Ensure delivery of a high-quality, omni-channel customer service (inbound, outbound, email, social media).

• Drive customer satisfaction by resolving issues, focusing on First Point Resolution, and addressing root causes.

• Build a motivated, high-performing team, fostering a culture of ownership, improvement, and customer-focused behaviour.

• Collaborate with key business areas to enhance customer and employee experiences.

• Monitor team performance, provide coaching, and manage resources for optimal efficiency and service delivery.

• Maintain risk management controls and ensure adherence to compliance policies and procedures.

• Effective handling of critical incidents, such as system outages, escalated customer complaints, or high call volumes, while maintaining service quality.

• Lead strategic initiatives and drive continuous improvement in customer service operations.

Requirements

Essential:

• Proven team management experience in a demanding contact centre, preferably in a regulated environment.

• Strong KPI management, including performance, SLA, productivity, and error monitoring.

• Technical understanding of online stockbroking for quality monitoring and coaching.

• Familiarity with customer relationship management (CRM) software (preferably Salesforce).

• Strong data analysis and reporting skills to drive actionable insights.

• Ability to quickly adjust priorities to meet SLAs across all customer channels.

• Effective team leadership, coaching, development, and decision-making skills.

• Strong relationship-building with team, management, and stakeholders.

• Knowledge of the Consumer Duty principles, Treating Customers Fairly (TCF) and Anti Money Laundering/KYC regulations.

• Ability to develop and implementing strategies to minimise potential risks, such as improving processes or addressing common customer complaints proactively.

Desirable:

• Knowledge of ISA and SIPP products.

• Familiarity with FCA complaint handling processes.

Personal Attributes:

STRAIGHT TALKING    |    MOVING WITH SPEED    |    OWNING THE OUTCOME

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and takes ownership of outcomes
• Not afraid to challenge and be open to challenges

Benefits

• Group Personal Pension Plan  – 8% employer contribution and 4% employee contribution
• Life Assurance  and Group Income Protection
• Private Medical Insurance  – Provided by Bupa
• 25 Days Annual Leave , plus bank holidays
• Staff Discounts  on our investment products
• Personal & Well-being Fund  – Supporting your physical and mental wellness
• Retail Discounts  – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits  – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

What You'll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.

• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.

• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.

• Train and mentor new team members on company policies, procedures, and customer service best practices.

• Develop and implement customer service strategies to enhance the overall customer experience.

• Analy s e customer feedback and service trends to identify areas for improvement.

• Collaborate with other departments to streamline processes and improve communication.

• Prepare reports on team performance and customer satisfaction metrics for management review.

• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.

• Stay updated on industry trends and best practices in customer service.

What We're Looking For

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you

Permanent Full-Time

Location

Manchester, Greater Manchester, United Kingdom

eCommerce, Customer Service & Trading Executive

Location: Old Trafford, Manchester

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Role:

We are seeking a passionate, detail-oriented, and customer-focused E-commerce Trading and Customer Service Executive to join our dynamic team at Manchester United. This role will be crucial in managing the online retail store, ensuring smooth customer interactions, driving sales, and enhancing the overall fan experience. You will work closely with both the trading and customer service teams to ensure that our e-commerce platform runs efficiently and that fans receive a first-class service.

Key Responsibilities:

Customer Service:

• Serve as the primary point of contact for online customers, responding promptly to inquiries via email.
• Handle customer issues, including product returns, exchanges, and order queries, ensuring timely resolutions.
• Monitor customer feedback and proactively suggest improvements to enhance the overall shopping experience.
• Ensure that all customer communication is aligned with the club's values and provides a consistent, high-quality experience.
• Manage customer complaints and work to resolve them in a manner that strengthens the relationship between the fan and the club.
• Manage the relationship with a third party who provide front-line service, advising them of policy changes and working with them to ensure we are continuously improving.

General Administration:

• Monitor and report on customer service KPIs (Key Performance Indicators), including response times, satisfaction ratings, and order issues.
• Support the creation of customer-facing content such as FAQs, product descriptions, and promotional materials.
• Collaborate with other teams (marketing, logistics, and operations) to ensure smooth e-commerce processes and strong customer service.

E-commerce Trading:

• Manage daily operations of the club's online store, including product enrichment, stock levels, pricing, and promotions.
• Assist in the development and execution of product merchandising strategies to maximize sales.
• Support the launch and promotion of new merchandise, ensuring the timely availability of products.
• Coordinate with logistics and inventory teams to ensure that product availability and delivery timelines are met.
• Collaborate with the marketing team to support promotional campaigns and enhance online visibility.

The Person:

Experience :

• At least some experience working in e-commerce, online trading, retail, or customer service

Skills :

• Strong understanding of e-commerce platforms
• Excellent communication skills, both written and verbal, with a customer-first mindset.
• Analytical skills to review sales trends and customer data.
• Ability to multi-task, stay organized, and manage time efficiently in a fast-paced environment.

Personal Attributes :

• Highly motivated, results-driven, and enthusiastic about working in the sports retail environment.
• Ability to work independently and as part of a team in a fast-moving and evolving industry.
• Strong attention to detail, with a passion for delivering excellent customer service and ensuring a positive fan experience.

What We Offer:

At Manchester United, we recognise that our people are at the heart of our success. That's why we offer a range of rewards designed to support your professional and personal well-being:

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You:

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application by Monday 27th October 2025

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

• 7:45–16:15
• 8:30–17:00
• 9:00–17:30
• 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 24th November 2025.

Requirements

To be successful in the role, you will:

• Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
• Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
• You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
• Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

Essential:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

Desirable:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

We are currently looking for a Customer Service Advisor to join our team in Salford. In this exciting new role you will play a key part in providing exceptional service to our customers across multiple channels, including phone, face-to-face, email, and social media. You will handle a wide range of customer inquiries, ensuring that each interaction is professional, efficient, and meets the highest standards of customer satisfaction.

Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - 

Requirements

Outline of key responsibilities for the Customer Service Advisor… 

• Provide in depth support to resolve and complete enquiries and transactions received by the Customer Service Centre via a range of methods
• Communicate effectively to meet customers’ needs, listening and building rapport to ensure the best outcome is achieved and high levels of customer satisfaction are maintained.

• Assist and advise potential and existing customers using a computerised customer relationship management system (CRM) and a wide range of other systems on a full range of issues including but not limited to, general queries, rent account queries, waiting list enquiries, repairs and maintenance requests, anti-social behaviour, estate services and complaints.
• Foster a collaborative team environment by sharing knowledge, best practices, and experiences, while supporting one another to achieve the best possible outcomes for customers, built on a foundation of openness, trust, and cooperation.
• Provide a comprehensive reception service to visitors and customers at office locations where appropriate.

We are looking for someone who has.

• Experience in a contact centre is preferred, as the position requires managing a large volume of phone calls.
• Proven ability to work on own initiative and as part of a team supporting colleagues, taking initiative and demonstrating self-motivation to achieve results.
• Demonstrate a commitment to delivering excellent customer service to a diverse range of customers through a logical approach to dealing with problems or challenging/demanding situations.
• Ability to handle enquiries across a wide range of functions with minimal referral, including the handling of complaints
• Ability to demonstrate an awareness of the needs of customers (from a diversity perspective) and to be able to respond appropriately

Benefits

In return, we are offering the successful candidate in the Customer Service Advisor role…

• Starting salary of £25,748
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays 
• This role requires full-time office attendance for the first month, then shifts to a hybrid schedule with two work-from-home days per week.
• You will be working 37 hours per week Monday-Friday.
• A flexible working environment, with a range of family friendly policies
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. 
• Attractive pension scheme 
• Health and wellbeing benefits including access to GPs 
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. 
• To view the full range of our award winning benefits click on the Employee Benefits Link  

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay! 

Please ensure you fully answer the questions on the application form.

INDTHG2

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

• 7:45–16:15
• 8:30–17:00
• 9:00–17:30
• 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

• Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
• Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
• You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
• Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive

WHO WE ARE:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

• Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.
• The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

7:45–16:15

8:30–17:00

9:00–17:30

9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 3rd November 2025.

Requirements

To be successful in the role, you will:

·    Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.

·    Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.

·    You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.

·    Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

ESSENTIAL:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

DESIRABLE:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive