What Jobs are available for Customer Service Manager in Glasgow City?

Our client, a progressive and purpose-led financial service provider, is seeking a Customer Support Advisor to join their team in Glasgow (9am-5pm; office-based). This is a permanent, full-time role offering a competitive salary and the opportunity to contribute to a growing, tech-enabled financial services organisation.

The organisation is undergoing a transformation to enhance its digital capabilities and customer experience. This role is central to supporting that journey, with a strong emphasis on multi-tasking across multiple channels and systems, far beyond a traditional call centre environment.

About the Role

This is a front-line, customer-facing position where you'll support users across the full lifecycle of financial products and services. You'll work across a range of digital and traditional communication channels, using bespoke systems to deliver high-quality outcomes.

Key responsibilities include:

• Delivering omnichannel support via ticketing platforms, email, phone, and other digital tools.
• Managing multiple tasks and systems simultaneously in a fast-paced environment.
• Making informed decisions that balance customer needs with business risk.
• Ensuring fair outcomes in line with Consumer Duty and Vulnerability policies.
• Supporting operational goals including service levels, quality standards, and risk management.
• Handling secure customer transactions and completing both front and back-office tasks.
• Working flexibly across the business to support evolving service models.

The ideal candidate will be comfortable working in a fast-paced, omnichannel support environment, handling customer interactions across digital platforms, telephony, and internal systems. A background in financial services or other regulated industries is highly desirable, along with strong administrative and communication skills.

If you would like more information please get in touch

Job Types: Full-time, Permanent

Pay: £25,500.00-£26,000.00 per year

Work Location: In person

Customer Service Advisor

Glasgow

6 month Contract

£157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Central Glasgow, Scotland.
• Working 9:30am - 18:00pm
• Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
• 17th November start date!

What you will be doing

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 17th November.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

LOCATION: The Forge

PAY RATE: £12.59 per hour

SHIFT PATTERN: weekdays and weekends, 0 hours per week

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at  We're here to help!

ROLE OVERVIEW AND PURPOSE

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at  . We're here to help!

Job Purpose: 

To maintain a safe and secure environment within the shopping centre by patrolling the premises, monitoring surveillance systems, responding to incidents, and providing assistance to the public. 

Key Responsibilities: 

Patrol Duties: 

• Conduct regular foot patrols of the shopping centre, including car parks, service areas, and public spaces. 

• Monitor for suspicious behaviour, theft, vandalism, or other criminal activity. 

Surveillance Monitoring: 

• Operate CCTV and other security systems. 

• Identify potential security risks and respond accordingly. 

Incident Response: 

• Respond promptly to alarms and emergencies (e.g., fire, medical incidents, theft). 

• Report and record incidents accurately and in a timely manner. 

• Liaise with emergency services when required. 

Customer Service: 

• Provide directions and assistance to visitors. 

• Assist with lost children or vulnerable individuals. 

• Support retailers and staff with security concerns. 

Access Control: 

• Monitor and control access to restricted areas. 

• Check deliveries and contractor credentials. 

Health & Safety: 

• Monitor and report hazards. 

• Ensure compliance with safety procedures during evacuations and drills. 

Reporting: 

• Complete daily occurrence logs and incident reports. 

• Maintain records of inspections, patrols, and incidents. 

Key Skills and Attributes: 

• Strong observational skills and attention to detail. 

• Good communication and interpersonal skills. 

• Ability to stay calm under pressure and handle conflict professionally. 

• Physical fitness and the ability to be on foot for extended periods. 

• Basic computer skills (for CCTV, report writing, etc.). 

Qualifications and Requirements: 

• Valid SIA (Security Industry Authority) licence (UK-specific; equivalent in other countries). 

• Previous experience in a security role is preferred. 

• First Aid certification (desirable). 

• DBS/Criminal background check clearance (depending on jurisdiction). 

• Knowledge of emergency procedures and health & safety regulations. 

Typical Shift Patterns: 

• May include day and night shifts, weekends, and holidays. 

• Rotating shifts depending on operational needs. 

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

LOCATION: The Forge

PAY RATE: £12.59 per hour

SHIFT PATTERN: 5 over 7, 0 hours per week

ROLE OVERVIEW AND PURPOSE

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at  . We're here to help!

Job Purpose: 

To maintain a safe and secure environment within the shopping centre by patrolling the premises, monitoring surveillance systems, responding to incidents, and providing assistance to the public. 

Key Responsibilities: 

Patrol Duties: 

• Conduct regular foot patrols of the shopping centre, including car parks, service areas, and public spaces. 

• Monitor for suspicious behaviour, theft, vandalism, or other criminal activity. 

Surveillance Monitoring: 

• Operate CCTV and other security systems. 

• Identify potential security risks and respond accordingly. 

Incident Response: 

• Respond promptly to alarms and emergencies (e.g., fire, medical incidents, theft). 

• Report and record incidents accurately and in a timely manner. 

• Liaise with emergency services when required. 

Customer Service: 

• Provide directions and assistance to visitors. 

• Assist with lost children or vulnerable individuals. 

• Support retailers and staff with security concerns. 

Access Control: 

• Monitor and control access to restricted areas. 

• Check deliveries and contractor credentials. 

Health & Safety: 

• Monitor and report hazards. 

• Ensure compliance with safety procedures during evacuations and drills. 

Reporting: 

• Complete daily occurrence logs and incident reports. 

• Maintain records of inspections, patrols, and incidents. 

Key Skills and Attributes: 

• Strong observational skills and attention to detail. 

• Good communication and interpersonal skills. 

• Ability to stay calm under pressure and handle conflict professionally. 

• Physical fitness and the ability to be on foot for extended periods. 

• Basic computer skills (for CCTV, report writing, etc.). 

Qualifications and Requirements: 

• Valid SIA (Security Industry Authority) licence (UK-specific; equivalent in other countries). 

• Previous experience in a security role is preferred. 

• First Aid certification (desirable). 

• DBS/Criminal background check clearance (depending on jurisdiction). 

• Knowledge of emergency procedures and health & safety regulations. 

Typical Shift Patterns: 

• May include day and night shifts, weekends, and holidays. 

• Rotating shifts depending on operational needs. 

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Peter Cox Customer Service Adviser

£22,500 basic & bonus opportunities

Monday to Friday

Shift Patterns: 8.30 am- 4.30 pm / 9.00 am -5.00 pm / 10.00 am - 6.00 pm

Glasgow - Hybrid Working - home and office-based (2 days in the Office and 3 at home)

Peter Cox provides homes and businesses across the UK with the very best in property preservation and property maintenance. We provide expert advice and treatment in things such as structural repair work, damp proofing and structural waterproofing, as well as dealing with things such as woodworm, wet rot and dry rot issues. We work with both residential and commercial customers all over Britain and also provide pre-purchase surveys for potential homebuyers.

Due to growth, we are now seeking a full-time Customer Service Adviser in our Glasgow Branch

The day-to-day job includes:

• Survey Booking and Administration
• Daily PC use to produce and update documents
• Surveyor Diary Management
• Answering telephone calls
• Updating the database & collecting marketing information
• Maintenance of records and filing
• Arranging development calls for surveyors

Requirements

Successful candidates will have:

• Good telephone manner and communication skills
• Previous administrative experience
• Good attention to detail
• Good organisational and time management skills
• Excellent PC skills
• A “can do” attitude

Benefits

In return, you will receive;

• 28 days annual leave
• An excellent opportunity to progress and shine in a friendly and ambitious working environment.
• Training and development opportunities
• Company Pension
• Childcare vouchers

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here:

Wise Property Care

Customer Service Advisor

Salary - £22,500 basic & bonus opportunities

Monday to Friday

Shift Patterns: 8.00am- 4.00 pm / 9.00 am -5.00 pm

Barrhead - Office Based

Wise Property Care provides homes and businesses across the UK with the very best in property preservation and property maintenance. We provide expert advice and treatment in things such as structural repair work, damp proofing and structural waterproofing, as well as dealing with things such as woodworm, wet rot and dry rot issues. We work with both residential and commercial customers all over Britain and also provide pre-purchase surveys for potential homebuyers.

Due to growth, we are now seeking a full-time Customer Service Adviser in our Barrhead Branch

The day-to-day job includes:

• Survey Booking and Administration
• Daily PC use to produce and update documents
• Surveyor Diary Management
• Answering telephone calls
• Updating the database & collecting marketing information
• Maintenance of records and filing
• Arranging development calls for surveyors

Requirements

Successful candidates will have:

• Good telephone manner and communication skills
• Previous administrative experience
• Good attention to detail
• Good organisational and time management skills
• Excellent PC skills
• A “can do” attitude

Benefits

In return, you will receive;

• 28 days annual leave
• An excellent opportunity to progress and shine in a friendly and ambitious working environment.
• Training and development opportunities
• Company Pension

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our privacy policy here:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Document customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience.
• Maintain a deep understanding of company products and services.
• Collaborate with internal teams to ensure customer needs are met.
• Contribute to team goals and objectives.

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and other customer service tools.
• Ability to multitask and manage time effectively in a remote setting.
• A positive attitude and a passion for customer satisfaction.
• Self-motivated and able to work independently.

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues effectively.
• Provide accurate information about products and services.
• Process orders, returns, and exchanges.
• Escalate complex issues to relevant departments.
• Document customer interactions and maintain records in CRM.
• Contribute to the improvement of customer service processes.
• Build positive customer relationships and ensure satisfaction.

• Proven experience in a customer service role.
• Excellent communication and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and manage time effectively.
• Proficiency with CRM software and ticketing systems.
• Comfortable working in a remote environment.
• High school diploma or equivalent; further education or certifications are a plus.
• Empathy and a customer-centric attitude.

• Previous experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Proven ability to lead, motivate, and develop a customer service team.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to handle escalated customer issues effectively and efficiently.
• Knowledge of customer service best practices and performance metrics.
• Good organizational skills and the ability to manage multiple priorities.
• Experience working in a hybrid or remote team environment is a plus.
• High school diploma or equivalent; further education or certifications in customer service management are advantageous.