20 Customer Service Manager jobs in Glasgow City
Customer Service Manager
Posted 8 days ago
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More About The Role
We Make Morrisons…
From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.
Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed.
Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.
Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service li>Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department li>Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
How do we say thank you?
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
Want more?
Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.
About You
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- li>Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About The Company
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
Senior Customer Service Manager
Posted today
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The Senior Customer Service Manager will be responsible for overseeing the day-to-day operations of the customer service department, implementing best practices, managing team performance, and driving continuous improvement. This role requires strong leadership, excellent communication skills, and a deep understanding of customer service principles.
Key Responsibilities:
- Lead, manage, and motivate a team of customer service representatives and supervisors.
- Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.
- Set performance targets for the team and monitor performance against these targets.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Train and coach team members to improve their skills and performance.
- Analyse customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues and improve the overall customer journey.
- Manage the customer service budget and resources effectively.
- Ensure compliance with company standards and service level agreements (SLAs).
- Contribute to the development and implementation of new customer service technologies and tools.
Qualifications:
- Proven experience (5+ years) in a customer service management or supervisory role, preferably within a contact centre environment.
- Demonstrable success in leading and developing customer service teams.
- Excellent understanding of customer service principles and best practices.
- Strong problem-solving and decision-making skills.
- Proficiency in customer relationship management (CRM) software and helpdesk systems.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Ability to analyse data and generate actionable insights.
- Experience in training and coaching staff.
- Strong organisational and time management abilities.
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
This hybrid role offers a blend of in-office collaboration and remote flexibility, based in Glasgow . If you are a customer-centric leader with a passion for service excellence and driving team success, we encourage you to apply.
Client Services Advisor
Posted today
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Role: Client Services Advisor
Place of work: Glasgow, City Centre
Contract type: Permanent, 35 hours per week
Working Hours: Monday-Friday, 9am-5pm
Do you have a passion for providing excellent service? Do you have experience in a sales/customer service role? If so, Jones Whyte has the perfect opportunity for you!
Jones Whyte is an established law firm based in Glasgow, specialising in providing comprehensive legal services to individuals and businesses. With a strong commitment to excellence and client satisfaction, we are dedicated to delivering innovative solutions and exceptional legal advice tailored to our clients' needs.
The Role
We are seeking a Client Services Advisor to join our dynamic and fast-paced Client Services department, specifically working within our Private Client Bereavement team.
In this role, you will be responsible for handling and converting both inbound and outbound enquiries, ensuring potential clients receive the best possible service. Each of our Client Services sub-team specialises in managing enquiries related to a specific area of the firm, providing tailored support to those in need. Our Private Client Bereavement team support clients who are dealing with a bereavement and require support in the administration of an estate.
You will work closely with a dedicated Team Leader and a supportive team of Client Services Advisors. Collaboration is key, as our department works together to ensure every client enquiry is addressed efficiently and professionally.
There is the option to work hybrid, with at least 3 days in the Glasgow office, upon completion of office-based training.
This role presents an opportunity for the right candidate to develop personally and professionally within the firm and gain promotion. No legal experience is necessary, but would be desirable, as full training will be provided. Customer service with call handling background is essential.
Responsibilities
- To respond to inbound and outbound calls, emails, and web enquiries (warm leads) from existing, new, and returning clients looking for legal advice and services
- To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
- Talking to clients to understand their requirements and selecting services to suit
- Handling leads from multiple channels and controlling them through our leads management system
- Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
- Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
- Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
- Taking payments online and over the phone
- Producing contracts and managing e-sign processes
- Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
- Providing an efficient, professional service to clients at all times
- Attending and contributing to weekly team meetings
Key Attributes
- Excellent communication
- Ability to build rapport quickly with others
- Professional, confident & courteous phone manner
- Basic computing & IT skills (MS Office applications)
- Positive forward-thinking mind-set
- Customer focus
- Results driven mind-set
- Experience of sales, customer service and/or contact centres
- Experience working towards daily/monthly KPIs/targets
Desirable but not essential:
- Experience working in a law firm
- Experience working with HubSpot
Company Benefits & Perks
- Competitive salary & Monthly Commission
- 23 days holiday plus 8 bank holidays.
- Holiday Loyalty Scheme: Up to 5 additional days
- Buy and Sell up to 3 holiday days each year
- Enhanced maternity and paternity benefits
- Wellbeing Support
- Annual Company Day out
- Hybrid working and modern Glasgow office
- Birthday early finish and regular team events
Client Services Analyst Pension Transfers
Posted 2 days ago
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Client Services Analyst Pension Transfers
Location: Glasgow
Salary: £25-27k DOE + up to 10% bonus
Hours: 35 hours per week, Monday Friday
Working Pattern: Hybrid (2 Days office / 3 days at home after training)
Were looking for aClient Services Analyst Pension Transfers to join our Operations team in Glasgow. If you enjoy problem-solving, delivering excellent service, and supporting others to achieve.
WHJS1_UKTJ
Contracts Support Manager
Posted 6 days ago
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NES Fircroft is recruiting a Contracts Support Manager to join a leading chemical manufacturing company. This role is based at our client's site in Grangemouth on an initial 12 month contract. Hybrid working options available.
As a Contracts Support Manager you will support a portfolio, circa 5m, of Engineering Service Contracts through the Contract Lifecycle, minimising risk and delivering value to site.
You will also be responsible for:
- Provide management of Engineering Service Contractsensuring contractual requirements, HSE, commercial and legislative obligations are delivered.
- Collaborate with key internal and external stakeholders
- Ensure that contracts are managed in a safe, economical, compliant and ethical manner.
- Working with Procurement, leverage best value from contractsto benefit the site, utilising effective negotiation skills.
- Perform vetting of Suppliers through Contractor Prequalification
- Work with the Suppliers to manage Contracts from a Transactional to a Value-Add relationship.
Education and Experience:
- Awareness of either Engineering Operations or Legislative Requirements is desirable
- Have some experience managing contracts,understands the different phases from end to end.
- Have a basic understanding of Commercial Contract Law; what constitutes a contract?
- Basic understanding of inflation and price indices
- Comfortable analysing cost data and ability to calculate impact to site.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Contracts Support Manager
Posted 2 days ago
Job Viewed
Job Description
NES Fircroft is recruiting a Contracts Support Manager to join a leading chemical manufacturing company. This role is based at our client's site in Grangemouth on an initial 12 month contract. Hybrid working options available.
As a Contracts Support Manager you will support a portfolio, circa 5m, of Engineering Service Contracts through the Contract Lifecycle, minimising risk and delivering value to site.
You will also be responsible for:
- Provide management of Engineering Service Contractsensuring contractual requirements, HSE, commercial and legislative obligations are delivered.
- Collaborate with key internal and external stakeholders
- Ensure that contracts are managed in a safe, economical, compliant and ethical manner.
- Working with Procurement, leverage best value from contractsto benefit the site, utilising effective negotiation skills.
- Perform vetting of Suppliers through Contractor Prequalification
- Work with the Suppliers to manage Contracts from a Transactional to a Value-Add relationship.
Education and Experience:
- Awareness of either Engineering Operations or Legislative Requirements is desirable
- Have some experience managing contracts,understands the different phases from end to end.
- Have a basic understanding of Commercial Contract Law; what constitutes a contract?
- Basic understanding of inflation and price indices
- Comfortable analysing cost data and ability to calculate impact to site.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Business Support Manager
Posted today
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Business Support Manager
Location: Hamilton, South Lanarkshire (Office-Based)
Hours: Flexible - 40 hours per week
Salary: Competitive + Performance-Based Bonuses
About Roofing Talent America
Roofing Talent America is the market leader in commercial roofing recruitment, connecting America’s top roofing contractors with technically and culturally fit candidates - all from an office in Hamilton. We operate at a high level, with ambitious growth goals to open an office in Miami and a commitment to excellence in everything we do.
The Role: The Backbone of Our CEO’s Success
This is not your average admin role. As our Business Support Manager , you’ll be at the core of our operations, keeping the CEO and leadership team efficient, organized, and focused on driving the business forward
You will be trusted with high-level responsibilities , ensuring smooth international travel, managing communication with clients, and handling vital company processes. If you love being the person who makes everything run like clockwork , this is the role for you.
Your Responsibilities:
- CEO Travel & Diary Management – Book flights, hotels, transfers, and coordinate the CEO’s schedule for international trips. As well as Diary Management.
- Inbox & Communication Management – Take ownership of the CEO’s inbox, responding to clients and ensuring key matters are handled efficiently.
- Internal Document Coordination – Keep company documents organized, ensuring quick access to critical information.
- Company Data & Reporting – Track and compile staff stats, key performance metrics, and business insights for CEO review.
- Executive Support – Assist the COO and Business Director as needed, ensuring seamless collaboration across leadership.
- Marketing & Content – Help coordinate the marketing content calendar and collaborate with our external marketing partners
- Sales Assistance - Help with ad-hoc sales duties, For example, sending wax stamped letters to prospective clients
- Office & Operations Management – Keep the fridge stocked, maintain a tidy office, and create an organized, high-performance environment.
- Training & Events – Organize company training, team events, and celebrations to keep morale high.
- Staff Recognition – Ensure staff feel valued by organizing birthday presents and celebrations.
- General Executive Assistance – Support the CEO with any admin-heavy tasks, allowing him to focus on high-level business strategy.
Who You Are:
- A highly organized problem solver who thrives on keeping everything running smoothly.
- Proactive and resourceful —you anticipate what needs to be done before being asked.
- A strong communicator who can manage client relationships with professionalism.
- A detail-oriented multitasker who can juggle multiple responsibilities without dropping the ball.
- Someone who thrives in a fast-paced, high-performance environment.
- A trusted right-hand person who understands the importance of confidentiality and discretion.
Why Join Roofing Talent America?
- Work directly with the CEO and leadership team, playing a vital role in the company’s success.
- Be part of a fast-growing, industry-leading company with ambitious goals.
- A dynamic, rewarding environment where no two days are the same.
- Competitive salary with performance-based bonuses.
- 5x therapy sessions paid for by the company, because mental health matters.
- 4x mindset coaching sessions paid for by the company to level up your thinking and performance.
Ready to Own This Role?
If you are obsessively organized, thrive under pressure, and love being the person who makes everything happen , we want to hear from you.
If you would like to be considered for this role, please send your CV and cover letter directly to our CEO Luke on
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Application Support Manager
Posted today
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Application Support Manager
Head Resourcing is proud to be working with one of Scotland’s leading mutual financial organisations, as they seek to recruit an experienced Application Support Manager to join their Glasgow-based technology team.
This is a key leadership role within the business, overseeing the delivery of high-quality application support across a range of business-critical systems. The successful candidate will lead a small team, working closely with internal stakeholders, developers, and third-party vendors to ensure that software applications are stable, supported, and continually improved to meet business needs.
Key Responsibilities:
- Manage and lead the Application Support team, ensuring the effective handling of support requests across the organisation.
- Own and continuously improve support processes, prioritising the resolution of issues and the delivery of excellent service.
- Provide technical guidance and mentoring to team members, supporting their development and ensuring high performance.
- Act as the escalation point for complex incidents, liaising with internal technical teams and external vendors to ensure timely resolution.
- Oversee routine maintenance, monitoring, and support activities for key business applications.
- Work collaboratively with project teams and business users to support software changes, testing, and implementation.
- Ensure support documentation, procedures, and reporting are maintained and up to date.
- Champion best practices in application support, identifying opportunities for automation, efficiency, and improved customer experience.
Skills & Experience Required:
- Proven experience in an application support leadership or management role.
- Strong knowledge of application support methodologies and IT service delivery processes.
- Hands-on experience with SQL (Microsoft or Oracle) and supporting enterprise applications.
- Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent.
- Excellent problem-solving skills and the ability to manage competing priorities effectively.
- Strong communication and stakeholder management skills, with a focus on service and delivery.
- Previous experience working with life or pension products is highly desirable.
- Knowledge of Sonata Financial Systems would be beneficial but is not essential.
Ways of working:
- Hybrid 2 days per week onsite in Glasgow
If this sounds like you we would like to hear from you
Regional Support Manager
Posted 17 days ago
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Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Regional Support Manager
**Job Location:** **Scotland, Northern Ireland, North East Region**
**Job Type:** **Permanent**
**Remuneration:** **Competitive salary based on experience, skills, and qualifications**
**Empower claims teams and drive operational excellence across Scotland, Northern Ireland, and the North East**
We're excited to offer a leadership opportunity within Sedgwick's Commercial Property Team. As a **Regional Support Manager** , you'll play a pivotal role in supporting our claims technicians and Commercial Property Managers, ensuring high-quality service delivery and continuous improvement across the region.
This is a hands-on leadership role where your technical expertise in commercial claims will be key. You'll be the go-to person for resolving complex queries, removing barriers to progress, and driving compliance and performance. Whether it's managing surge periods, leading engagement activities, or supporting recruitment, your influence will be felt across the team.
You'll also be responsible for coaching and developing colleagues, identifying skills gaps, and coordinating training to help everyone reach their potential. Your work will directly impact service quality, team morale, and client satisfaction.
**What you'll be doing:**
+ Support claims technicians with technical queries and remove obstacles to progress
+ Lead complaint resolution, process compliance, and task management
+ Manage data capture, MI reporting, and contribute to continuous improvement initiatives
+ Allocate and review claims in line with licensing authority
+ Collaborate with Commercial Property Managers to optimise quality, productivity, and profitability
+ Conduct regular performance meetings and assess team competencies
+ Identify development needs and coordinate training at team and individual levels
+ Deliver client reporting and analysis to support service enhancements
+ Drive compliance and lead colleague engagement across the region
+ Participate in recruitment and onboarding of new talent
**What you'll bring:**
+ **Claims expertise** : Strong knowledge of commercial property claims to support technical queries and guide the team.
+ **Regional mobility** : Flexibility and willingness to travel across Scotland, Northern Ireland, and the North East to manage and support teams.
+ **Professional development** : Either hold or be committed to obtaining a relevant qualification such as Cert CILA.
+ **Self-motivation** : Ability to work independently, take initiative, and maintain a conscientious approach to tasks.
+ **Digital mindset** : Enthusiasm for embracing innovative working practices and supporting Sedgwick's digital strategy.
+ **Networking experience** : Demonstrated recent professional development activity, including building and maintaining professional networks.
+ **Remote leadership** : Proven strategy for engaging and encouraging colleagues who work remotely.
+ **Performance focus** : Commitment to achieving and exceeding results, with adaptability during surge periods.
This role is ideal for someone who thrives in a dynamic environment, enjoys mentoring others, and is passionate about delivering exceptional service. If you're ready to lead by example and make a real impact, we'd love to hear from you.
**What we'll give you for this role:**
**Remuneration & more**
+ Competitive salary taking into account skills, experience and qualifications
+ A Self Invested Personal Pension Scheme (SIPP)
+ You will join an appropriate incentive (bonus) scheme
+ Fully funded company vehicle or cash in lieu allowance
+ Holiday allowance of 25 days plus bank holidays
+ Flexible working from our office or your home
**Health & support**
+ Private healthcare plan (including pre-existing conditions)
+ Life assurance
+ Employee assistance programme for employee wellbeing
+ Group Income Protection
**Other benefits**
+ Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
+ Discounts on various products and services
**This isn't just a position, it's a pivotal role in shaping our industry**
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.
**Next steps for you:**
**Think we'd be a great match? Apply now - we want to hear from you.**
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
#LI-HYBRID
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Business Support Manager - Hamilton
Posted 1 day ago
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Role: Business Support Manager
Salary: £35,000 - £38,000 + Commission
Location: Hamilton
We are seeking a Business Support Manager to join our skilled team in Hamilton.
This role is to provide seamless support to the commercial team with leadership and management of the coordinator team.
The role will involve administrative and commercial tasks along with managing the day-to-day operations of the team, ensuring quotes are returned in a timely manner, KPI's for the team are met and procedures and processes are adhered to.
As a Business Support Manager, you will:
* Ensure Service Level Agreements for generation of quotes & incoming leads are achieved.
* Follow and if possible over achieve on KPI targets
* Ensure business development calls are achieved to increase opportunity generation, including your own targets
* Support the team, liaising with other departments to provide innovative new processes to support business function throughout the company.
* Direct line management of the coordinator team ensuring meaningful one to one meeting's are carried out monthly.
For a full list of responsibilities, please view our role profile here.
Benefits & Opportunities
* 25 days plus bank holidays, option to buy additional 5 days
* Working flexibly principles - predominantly office based
* Contributory pension
* Commission
As a Portakabin Employee, you will also be able to access a range of dedicated health and wellbeing services, a chance to give back to your community with an annual volunteering day off, and fully funded professional qualifications! There is also a great opportunity for career progression within Portakabin.
Our ideal candidate
We are looking for someone who has:
* Previous Business Development experience B2B or B2C
* Customer Relationship Management experience
* Strong Commercial Administration experience
* Demonstrated Team Leadership qualities
* Computer Literate (Microsoft Package, CRM)
Why Portakabin?
At Portakabin, we design and deliver high-quality modular buildings for organisations of all sizes. Our solutions support a wide range of sectors, including manufacturing, education, healthcare, transport, utilities, and construction.
We're committed to sustainability, from reducing the environmental impact of our own operations, to designing energy-efficient buildings for our customers, and supporting the communities we serve through employee volunteering and charitable giving.
Today, more than 2,000 people work for Portakabin across ten European countries.
Portakabin is an equal opportunities employer and is committed to the equal treatment of all current and prospective colleagues. We welcome applications from people of all backgrounds and perspectives and hire great people to build talented and diverse teams.
We are committed to making reasonable adjustments throughout the application, recruitment, and onboarding processes for candidates that require additional support and/or adjustments to be made. If you are having any difficulty applying, please contact our recruitment team on