142 Customer Service Manager jobs in Kilburn

Job title: Customer Service Manager

Location: Hoddesdon

Contract: Permanent

Hours: 8-5

Salary: 35k

About the role:

Join a market-leading bathroom solutions distributor and lead their internal sales team to deliver the company’s business plan and meet key regional sales targets, all while upholding their core values. Foster a motivated and supportive team environment to ensure exceptional, professional service for customers.

Key responsibilities:

Team Management

• Plan resources to meet daily and long-term goals
• Develop, train, and upskill team members
• Motivate and engage team through regular reviews
• Ensure strong product knowledge and customer service standards
• Manage attendance and performance
• Oversee recruitment, development, and succession planning

Internal Sales Management

• Set and achieve team KPIs and sales targets
• Drive product sales through team training and brand promotion
• Analyse orders, returns, and market trends
• Report weekly on sales performance and insights
• Collaborate with Warehouse and Transport teams on delivery issues
• Ensure consistent and efficient sales processes
• Identify and implement process improvements
• Maintain a safe working environment

Candidate Requirements:

• Experience in customer service management
• Experienced with CRM systems (Kerridge a plus)
• Strong team leadership skills
• Commercially aware
• Customer-focused with service excellence
• Motivational and proactive leader
• Detail-oriented
• Excellent communicator
• Committed to continuous improvement
• Able to manage multiple priorities

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

Customer Service Manager - Commercial Linen Services

Location: Hybrid (2 days from home, 3 days on-site or in-office)

Salary: Up to £40,000 per year

Hatched Talent Solutions is proud to be recruiting on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. We're looking for a hands-on, organised, and customer-focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region.

This is a Hybrid relationship-driven role - perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment.

About the Role

As Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues, and coordinating with internal teams to maintain a high standard of delivery.

Key Responsibilities

• Serve as the primary point of contact for customers across your assigned region
• Conduct regular site visits to hospitals and healthcare facilities
• Carry out accurate stock checks and manage itinerary stock during visits
• Proactively resolve customer issues and maintain service satisfaction
• Maintain a consistent and professional standard of customer care across all touchpoints

What We're Looking For

• Experience in a customer-facing or field-based service role
• Strong communication and interpersonal skills - you'll be the face of the service
• Excellent organisation and time-management capabilities
• Hands-on and practical mindset - confident managing stock, resolving issues, and navigating site visits
• Willingness to travel regularly (UK driving licence and access to a vehicle required)
• Experience within the laundry, linen, or facilities sector is an advantage but not essential

What's on Offer

• Competitive salary of up to £40,000 per year
• Hybrid working (2 days from home, 3 days on-site or in-office)
• The opportunity to manage key client relationships in a critical service sector
• Supportive and collaborative internal team structure
• A stable and growing business with strong client demand

Customer Service Manager - Commercial Linen Services

Location: Hybrid (2 days from home, 3 days on-site or in-office)

Salary: Up to £40,000 per year

Hatched Talent Solutions is proud to be recruiting on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. We're looking for a hands-on, organised, and customer-focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region.

This is a Hybrid relationship-driven role - perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment.

About the Role

As Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues, and coordinating with internal teams to maintain a high standard of delivery.

Key Responsibilities

• Serve as the primary point of contact for customers across your assigned region
• Conduct regular site visits to hospitals and healthcare facilities
• Carry out accurate stock checks and manage itinerary stock during visits
• Proactively resolve customer issues and maintain service satisfaction
• Maintain a consistent and professional standard of customer care across all touchpoints

What We're Looking For

• Experience in a customer-facing or field-based service role
• Strong communication and interpersonal skills - you'll be the face of the service
• Excellent organisation and time-management capabilities
• Hands-on and practical mindset - confident managing stock, resolving issues, and navigating site visits
• Willingness to travel regularly (UK driving licence and access to a vehicle required)
• Experience within the laundry, linen, or facilities sector is an advantage but not essential

What's on Offer

• Competitive salary of up to £40,000 per year
• Hybrid working (2 days from home, 3 days on-site or in-office)
• The opportunity to manage key client relationships in a critical service sector
• Supportive and collaborative internal team structure
• A stable and growing business with strong client demand

Location: Hybrid
Hours: 37.5 hours per week
Pay: £21.60 per hour

We are looking for a detail-oriented Customer Service Manager to oversee and manage customer service operations within our IT & Consultancy services company. This role focuses on effective management of customer enquiries and smooth coordination with our technical team to ensure excellent service delivery.

Key Responsibilities:

• Manage the.

WHJS1_UKTJ

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com  is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com  is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Role Overview

Oversee the contact centre to ensure ticket buyers receive the best possible experience while managing team performance and operational efficiency.

Key Responsibilities

• Provide the best possible experience for ticket buyers .
• Set, monitor, and meet contact centre rota and performance targets  for efficiency and quality.
• Manage the daily operation of the contact centre, including coaching and motivating agents .
• Identify training needs  and develop/deliver training material.
• Record statistics, user rates, and performance levels , preparing reports as required.
• Handle any matters requiring escalation .

Requirements

• 3+ years in customer service management , preferably in ticketing or live events.
• Strong leadership, coaching, and team management skills.
• Excellent communication and problem-solving skills.
• Experience with contact centre tools and CRM systems .

• Leading, coaching, and motivating a remote customer service team to achieve performance targets.
• Developing and implementing customer service policies, procedures, and standards.
• Monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
• Handling escalated customer complaints and resolving complex issues efficiently and effectively.
• Designing and delivering comprehensive training programs for new and existing team members.
• Utilizing customer relationship management (CRM) software and other support tools to manage interactions and track performance.
• Analysing customer feedback and data to identify trends and recommend service improvements.
• Collaborating with other departments (e.g., Sales, Marketing, Product) to ensure a seamless customer experience.
• Staying up-to-date with industry best practices and emerging customer service technologies.
• Contributing to the development of self-service options and knowledge base content.

Customer Service Manager - Maternity Cover

Location: Remote until December, thereafter Kingston upon Thames with parking

Salary: 45,000 - 50,000 per annum plus amazing benefits package including medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic facilities including pay day pastries.

Hours: 9am to 5pm, Monday to Friday with 2 days working from home after December

Contract Type: Maternity cover with likely extension

Are you ready to take your career to the next level in the dynamic world of this exciting organisation?

My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences!

If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

Key Responsibilities :

• Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance.
• Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience.
• Data-Driven Insights : Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights.
• Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team.
• Compliance and Best practises : Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement.

Requirements:

• Experience in a Customer Service leadership role managing a team of direct reports. A background in customer service, logistics, or project management is a plus.
• Data Savvy: Comfortable working with data and presenting insights effectively, strong user of Excel and Power BI is desirable.
• Language Skills: Excellent command of English is essential; knowledge of Swedish, Norwegian, or Danish is a bonus!
• Soft Skills : Exceptional interpersonal and communication skills, a customer-focused mindset, and resilience in handling objections.
• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.

Why Join this company?

• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.
• Growth Opportunities : We offer an environment that encourages professional growth and development. Join us in leading digital transformation initiatives and enhancing customer value!
• Team Spirit: Be part of a collaborative team that values your input and fosters a culture of excellence.

If you are proactive, adaptable, and have a knack for coaching and listening, we want to meet you! Join their mission to deliver outstanding customer experiences and make a meaningful impact.

How to Apply :

Ready to embark on this exciting journey? Apply today!

Let's work together to make every customer interaction exceptional! Apply now!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Manager - Maternity Cover

Location: Remote until December, thereafter Kingston upon Thames with parking

Salary: 45,000 - 50,000 per annum plus amazing benefits package including medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic facilities including pay day pastries.

Hours: 9am to 5pm, Monday to Friday with 2 days working from home after December

Contract Type: Maternity cover with likely extension

Are you ready to take your career to the next level in the dynamic world of this exciting organisation?

My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences!

If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

Key Responsibilities :

• Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance.
• Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience.
• Data-Driven Insights : Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights.
• Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team.
• Compliance and Best practises : Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement.

Requirements:

• Experience in a Customer Service leadership role managing a team of direct reports. A background in customer service, logistics, or project management is a plus.
• Data Savvy: Comfortable working with data and presenting insights effectively, strong user of Excel and Power BI is desirable.
• Language Skills: Excellent command of English is essential; knowledge of Swedish, Norwegian, or Danish is a bonus!
• Soft Skills : Exceptional interpersonal and communication skills, a customer-focused mindset, and resilience in handling objections.
• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.

Why Join this company?

• Empowerment: Within this role, you will act and decide independently, shaping the future of customer service within the organisation.
• Growth Opportunities : We offer an environment that encourages professional growth and development. Join us in leading digital transformation initiatives and enhancing customer value!
• Team Spirit: Be part of a collaborative team that values your input and fosters a culture of excellence.

If you are proactive, adaptable, and have a knack for coaching and listening, we want to meet you! Join their mission to deliver outstanding customer experiences and make a meaningful impact.

How to Apply :

Ready to embark on this exciting journey? Apply today!

Let's work together to make every customer interaction exceptional! Apply now!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.