29 Customer Service Manager jobs in Portsmouth

• Leading, mentoring, and developing a remote team of customer service and helpdesk representatives.
• Establishing and enforcing service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality support.
• Overseeing the daily operations of the helpdesk, including ticket management, issue resolution, and escalation processes.
• Developing and implementing customer service policies, procedures, and training programs.
• Utilising helpdesk software and CRM systems to track performance, identify trends, and generate reports.
• Gathering customer feedback and using insights to drive improvements in products and services.
• Collaborating with other departments, such as product development and sales, to address customer needs effectively.
• Managing the knowledge base and ensuring its content is up-to-date and easily accessible.
• Troubleshooting complex technical and service-related issues escalated by the team.
• Championing a customer-centric culture throughout the organisation.

• Handling inbound customer calls, emails, and general enquiries.
• Providing accurate information about products, services, and company policies.
• Investigating and resolving customer complaints or issues promptly and efficiently.
• Processing customer orders, returns, and exchanges accurately.
• Maintaining up-to-date customer records and interaction logs.
• Liaising with other departments to resolve customer queries effectively.
• Seeking opportunities to upsell or cross-sell relevant products or services where appropriate.
• Contributing to a positive and supportive team atmosphere.

• Proven experience in a customer service or contact centre role.
• Excellent communication, interpersonal, and active listening skills.
• Strong ability to empathise with customers and resolve issues effectively.
• Proficient in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team.
• Good organisational skills and the ability to multitask.
• A polite, patient, and professional demeanour.
• Resilience and the ability to handle challenging customer interactions.

• Handle customer inquiries via phone, email, and face-to-face interactions.
• Provide information about products, services, and company policies.
• Process customer orders and manage accounts.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate customer records and update information in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure satisfaction.
• Adhere to service level agreements and performance standards.
• Contribute to team efforts and assist colleagues.
• Identify opportunities to improve customer service processes.

• Previous experience in a customer service or call centre role.
• Excellent communication, interpersonal, and listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computers and common office software.
• Familiarity with CRM systems is advantageous.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and attention to detail.
• A customer-focused attitude and a desire to help.
• Team player with a positive attitude.
• High school diploma or equivalent qualification.

Customer Service Executive – Southampton - £25,000-£27,000-

Free parking on site – Monday to Friday in the office – full time hours

Are you passionate about delivering outstanding customer service and thrive in a fast-paced, collaborative environment? We’re looking for a proactive and enthusiastic individual to join a thriving team, working closely with an External Sales Manager to ensure their customers receive the highest level of support and care. This is a fantastic opportunity to become an integral part of a friendly, professional team where your contributions truly make a difference.

Key Responsibilities:

• Act as a vital link between their customers and internal departments, ensuring smooth communication and service delivery.
• Process customer orders with accuracy and efficiency.
• Proactively manage customer expectations and anticipate their needs.
• Handle incoming calls and enquiries with a warm, professional manner.
• Maintain accurate and up-to-date customer records.
• Monitor and manage customer stock levels.
• Provide support and cover during team absences due to annual leave or illness.

What We’re Looking For:

• A quick learner who adapts easily to new systems and processes.
• Confident with IT tools including Outlook, Excel, and Word.
• Self-motivated and able to work independently.
• Friendly, polite, and professional—especially over the phone.
• Reliable, punctual, and well-organised.
• Calm under pressure and able to thrive in a busy environment.
• A natural problem solver who takes initiative.

Customer Account Specialist / Customer Service Co-ordinator

Location: Segensworth, near Portsmouth/Southampton, Hampshire

Salary: Up to £34,000 plus five weeks’ holiday, 11% pension, share-save scheme, supermarket discounts, on-site gym, excellent training and strong support from a long-standing team.

Are you a Customer Service professional with experience in manufacturing or engineering? This is a fantastic chance to join a market-leading aerospace business, working in a fast-paced team of four supporting a growing customer base.

This full-time role is 38 hours per week, with flexible start times between 7 am and 9 am, finishing between 4 pm and 6 pm, plus a half-day on Fridays. You’ll spend three days on site with the team and can work up to two days from home.

About the role

The company has many loyal, long-term partnerships, and you’ll play a key part in maintaining these relationships and delivering excellent service. Most customer interaction is via portals, email and telephone. You’ll manage allocated accounts day-to-day, keeping customers informed about deliveries, process orders, manage appointments and field complaints. You’ll also take part in on-site (and occasional off-site) client meetings, supported by the manager and an experienced team.

What we’re looking for

• Proven customer service experience, ideally within manufacturing or engineering
• Strong communication skills and the ability to work collaboratively
• Good IT literacy and confidence using customer portals
• Interest in regulated standards and processes
• A proactive, focused approach with a willingness to learn

This is an excellent opportunity to join a respected aerospace company employing 180 people on site, with steady year-on-year growth.

To find out more, contact Neil Williams at Kingdom People on , or click Apply Now to send your CV — we’ll review it promptly and be in touch.

Kingdom People is acting as a Recruitment Agency on behalf of its client.

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

Customer Service Advisor
Location: Rogerstone, Wales
40hr per week Monday-Friday (8:00am to 5:00pm)
Excellent salary + benefits

Are you ready to shape the future of construction with a company behind some of the nation’s most iconic projects?

At Marshalls plc , we’ve been innovating since the 1890s, creating hard landscaping, building, and roofing products that stand the test of time. As a proud FTSE 250 company and recognised Superbrand since 2010, we’re committed to improving the world around us.

With over a century of expertise, Marshalls Bricks and Masonry leads the way in the Brick and Walling sector. We specialise in sustainable, low-carbon solutions that set the industry standard. As part of Marshalls, you’ll be at the heart of a growing industry where your career can flourish.

We are now offering an exciting opportunity for a Customer Service Advisor to join our close-knit team.

What's the role?
As a Customer Service Advisor , you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service , whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world-class experience we’re known for.

In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services . You’ll have a real impact by identifying opportunities to promote our market-leading solutions , all while gaining valuable commercial insights that will fuel your career growth.

At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business . With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.

Ready to make your mark with Marshalls Bricks and Masonry ? Let’s build something great together.

What skills are we looking for?

• Confident customer service background of at least 12 months
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment whilst paying close attention to detail and order processing
• Previous experience in the construction or manufacturing industry is desirable
• Ability to build rapport with customers and colleagues with a positive and upbeat approach
• A proactive approach to problem-solving, taking full end to end ownership of customer contact and always using initiative/being create
• Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
• Maths – GCSE 4 or above/Equivalent Key Skills
• English – GCSE 4 or above/Equivalent Key Skills
• Basic/Intermediate MS Office including Microsoft Outlook and Excel
• Competent computer user
• Good organisation, planning and time management
• Attention to detail

What's in it for you?
We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry-leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls!

Benefits include:

• 26 days per annum plus bank holidays
• Guaranteed Christmas holidays
• Development and training opportunities
• Free onsite parking
• Health care cash plan
• Cycle to work scheme
• Employee discount on products - Marshalls and Marley
• Share purchase scheme
• Life assurance
• Enhanced Maternity, Paternity and Adoption pay and leave
• 5% company matched pension scheme
• Marshalls Wellbeing Centre – move, money & mind

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.
Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website:

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: 23/11/2025
Agencies: We've got this one, thanks!

Job Title: Customer Service Specialist
Industry: Manufacturing

Full-time, 37.5 hours per week

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? We are looking for a dedicated and driven Customer Service Specialist to join our dynamic team at a leading manufacturing business within the health and beauty industry.

About Us:
We are a renowned and innovative manufacturer with a reputation for delivering high-quality health and beauty products to global markets. With decades of expertise and a commitment to excellence, we pride ourselves on creating trusted partnerships with some of the world’s leading brands. Our state-of-the-art facilities and strong emphasis on sustainability set us apart, ensuring that we remain at the forefront of the industry.

Role Overview:
As a Customer Service Specialist , you will be the first point of contact for our valued clients, helping to ensure smooth communication and resolution of any inquiries. You’ll play a key role in maintaining our reputation for excellence by providing efficient, friendly, and accurate service to both new and existing customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and support with OTIF delivery.
• Handle customer complaints and resolve issues in a professional and empathetic manner.
• Process orders, manage returns, and ensure timely communication on delivery updates.
• Deal with customer demand including firms PO’s.
• Collaborate with internal teams, including production, quality, and sales, to ensure a seamless customer experience.
• Keep accurate records of customer interactions and follow up on open cases.
• Support the sales team with administrative tasks and customer account management.
• Continuously strive to improve the customer experience by identifying areas for process enhancement.

What We’re Looking For:

• Proven experience in a customer service role, within a manufacturing or product-driven environment.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• A problem-solving mindset with a keen attention to detail.
• Ability to remain calm and professional under pressure.
• Familiarity with CRM systems and Microsoft Office tools.
• A team player who thrives in a collaborative environment.

• Lead, coach, and motivate a team of customer service representatives to achieve performance targets.
• Oversee daily customer service operations, ensuring efficient and effective resolution of customer inquiries.
• Monitor customer interactions across various channels (phone, email, chat, social media) and provide feedback for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Train new team members on company policies, product knowledge, and customer service protocols.
• Handle escalated customer issues with professionalism and efficiency.
• Analyze customer service data and metrics to identify trends, areas for improvement, and reporting insights.
• Collaborate with other departments (e.g., sales, marketing, product development) to ensure a seamless customer experience.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to the development and refinement of customer service processes and procedures.
• Ensure team adherence to quality standards and performance metrics.
• Foster a positive and supportive team environment.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or equivalent relevant experience.
• Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or team lead role.
• Proven ability to lead and motivate a team effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and customer support platforms.
• Proficiency in analyzing customer service data and generating reports.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Adaptability and willingness to embrace change.
• Experience in e-commerce or retail customer service is a strong advantage.
• Comfortable working in both an office and remote setting as required by the hybrid model.