6 Customer Service Manager jobs in Portsmouth

The Company: 

• p>A market leading diagnostics company. 

• Global business 

• A progressive, high-tech healthcare business. 

• Invest in their staff. 

• Offer career progression opportunities. 

The Role of the Customer Support Engineer 

li>

Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset 

• Attending to breakdowns, repair and PPM. 

• Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio. 

  < li>

• Will also be providing customer training on the equipment 

• Covering the IVD portfolio 

• Full Product and training provided 

Benefits of the Customer Support Engineer 

li>

£52,170 basic salary with some flex potentially depending on experience 

/li>

• Bonus 12% of Salary 

• Car or £7200 allowance  

  < li>

• Group Income Protection

• Employee Assistance Programme

• Pension  

  /li>

• Life Assurance, 

• Benefit Funding 

The Ideal Person for the Customer Support Engineer 

li>

Must have an engineering qualification, Bsc or HND of equivalent 

• Ideally you will have clinical pathology diagnostics experience  

  /li>

• Will look at other complex medical equipment such as MRI systems 

• An ambitious and motivated, qualified field service professional  

  /li>

• You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge 

• A logical and process-driven mindset driven & ability to manage personal time 

• Disciplined to deliver service support in line with service KPIs 

• Quick learnerwith innovative and continual improvement mind-set 

• Experience of “on-site” customer-facing engineering support 

• Proven track record of troubleshooting experience 

• Good working knowledge of electronics, electro-mechanical systems and information technology 

• Knowledge of Customer Relationship Management  

  /li>

• A valid driver’s license and indefinite rights of working in UK are required 

  < li>

• Must be living in Hampshire or Dorset 

If you think the role of Customer Support Engineer is for you, apply now! 

Consultant: David Gray 

Email: (url removed) 

Tel no. (phone number removed) 

Candidates must be eligible to work and live in the UK. 

About On Target 

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. 

Harwood Brittain Technology (HB Tech) is a growing provider of outsourced IT services to businesses and charities on the south coast. Our clients typically operate computer networks with between 1 and 20 virtual servers, and between 10 and 150 network users. Although we provide IT infrastructure and expertise, at our heart we are a service company. The company is on a growth trajectory, so this is a great opportunity to join an organisation in its relatively early stages and that is constantly evolving. The company has enjoyed continued growth over the last ten years and we are looking for people to join us who want to be part of this ongoing journey.

Purpose

We require a dedicated IT customer service desk technician to provide ticket resolution and to be accountable for escalations. Reporting to our Helpdesk Manager, you will minimise disruption to our clients by resolving incidents in a timely and efficient manner and by providing outstanding levels of customer service. 

Day to day

We offer a varied, fast paced, challenging role that will typically include:

• Resolution of support issues
li>Assigning tickets for escalation
• Ensuring that tickets involving 3rd party suppliers are raised and monitored appropriately
• Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted
• Assisting the Helpdesk Manager to ensure that all SLA’s are achieved, and service quality levels are maintained
< i>To provide technical support internally when appropriate
• Translate technical knowledge to understandable terms for clients
• Understand business impact of clients not being able to work
• Assist with rolling out version/change updates

The successful candidate

Our perfect candidate will likely have the following characteristics:

• Circa 2 years of IT customer service desk experience
• Knowledge and experience of Microsoft Partner Centre and Office 365 Admin Centre
• Be accredited with MS900 certification as a minimum
• Confident on the phone; verbal communication is key for this role
• Clear and accurate writing skills
• Working in a small team it is critical that you are friendly, optimistic, dependable and calm
• The ability to listen is key to ensure a clear understanding of customer issues and requests
• A diplomatic, caring, professional nature is a must
• We very much value the pursuit of growth and learning
• A willingness to counsel, teach and guide each other
• To work without judgement
• Always look for the best outcome to any situation
• Be caring, helpful and put self in the shoes of others

Office Location

Based on the edge of Romsey in Hampshire, our office is located 5 minutes from Romsey and 25 minutes, or less, from Ringwood, Salisbury, Southampton, Winchester. Our office has free parking, great views and many woodland walks that are perfect for a lunch time stroll!

Harwood Brittain Technology (HB Tech) is a growing provider of outsourced IT services to businesses and charities on the south coast. Our clients typically operate computer networks with between 1 and 20 virtual servers, and between 10 and 150 network users. Although we provide IT infrastructure and expertise, at our heart we are a service company. The company is on a growth trajectory, so this is a great opportunity to join an organisation in its relatively early stages and that is constantly evolving. The company has enjoyed continued growth over the last ten years and we are looking for people to join us who want to be part of this ongoing journey.

Purpose

We require a dedicated IT customer service desk technician to provide ticket resolution and to be accountable for escalations. Reporting to our Helpdesk Manager, you will minimise disruption to our clients by resolving incidents in a timely and efficient manner and by providing outstanding levels of customer service. 

Day to day

We offer a varied, fast paced, challenging role that will typically include:

• Resolution of support issues
li>Assigning tickets for escalation
• Ensuring that tickets involving 3rd party suppliers are raised and monitored appropriately
• Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted
• Assisting the Helpdesk Manager to ensure that all SLA’s are achieved, and service quality levels are maintained
< i>To provide technical support internally when appropriate
• Translate technical knowledge to understandable terms for clients
• Understand business impact of clients not being able to work
• Assist with rolling out version/change updates

The successful candidate

Our perfect candidate will likely have the following characteristics:

• Circa 2 years of IT customer service desk experience
• Knowledge and experience of Microsoft Partner Centre and Office 365 Admin Centre
• Be accredited with MS900 certification as a minimum
• Confident on the phone; verbal communication is key for this role
• Clear and accurate writing skills
• Working in a small team it is critical that you are friendly, optimistic, dependable and calm
• The ability to listen is key to ensure a clear understanding of customer issues and requests
• A diplomatic, caring, professional nature is a must
• We very much value the pursuit of growth and learning
• A willingness to counsel, teach and guide each other
• To work without judgement
• Always look for the best outcome to any situation
• Be caring, helpful and put self in the shoes of others

Office Location

Based on the edge of Romsey in Hampshire, our office is located 5 minutes from Romsey and 25 minutes, or less, from Ringwood, Salisbury, Southampton, Winchester. Our office has free parking, great views and many woodland walks that are perfect for a lunch time stroll!

The Company: 

• p>A market leading diagnostics company. 

• Global business 

• A progressive, high-tech healthcare business. 

• Invest in their staff. 

• Offer career progression opportunities. 

The Role of the Customer Support Engineer 

li>

Engineering and customer support role, working in a team of 4, covering 7 hospital sites across Hampshire and Dorset 

• Attending to breakdowns, repair and PPM. 

• Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the sites’ portfolio. 

  < li>

• Will also be providing customer training on the equipment 

• Covering the IVD portfolio 

• Full Product and training provided 

Benefits of the Customer Support Engineer 

li>

£52,170 basic salary with some flex potentially depending on experience 

/li>

• Bonus 12% of Salary 

• Car or £7200 allowance  

  < li>

• Group Income Protection

• Employee Assistance Programme

• Pension  

  /li>

• Life Assurance, 

• Benefit Funding 

The Ideal Person for the Customer Support Engineer 

li>

Must have an engineering qualification, Bsc or HND of equivalent 

• Ideally you will have clinical pathology diagnostics experience  

  /li>

• Will look at other complex medical equipment such as MRI systems 

• An ambitious and motivated, qualified field service professional  

  /li>

• You have good electro-mechanical systems knowledge, however our client is able to train and develop your skills and knowledge 

• A logical and process-driven mindset driven & ability to manage personal time 

• Disciplined to deliver service support in line with service KPIs 

• Quick learnerwith innovative and continual improvement mind-set 

• Experience of “on-site” customer-facing engineering support 

• Proven track record of troubleshooting experience 

• Good working knowledge of electronics, electro-mechanical systems and information technology 

• Knowledge of Customer Relationship Management  

  /li>

• A valid driver’s license and indefinite rights of working in UK are required 

  < li>

• Must be living in Hampshire or Dorset 

If you think the role of Customer Support Engineer is for you, apply now! 

Consultant: David Gray 

Email: (url removed) 

Tel no. (phone number removed) 

Candidates must be eligible to work and live in the UK. 

About On Target 

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally. 

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