1329 Customer Service Operations jobs in London

Operations & Customer Service Administrator

Location: Rainham, Essex RM13, UK
Employment Type: Full-time, Permanent
Shifts: 8:30am - 5:00pm (Mon-Fri)
Salary: 24,800

Role Purpose

This role is designed to deliver seamless operational support and outstanding customer service.
You will be responsible for coordinating logistics, managing supplier and delivery schedules, processing orders, and acting as the first point of contact for customers - ensuring a smooth end-to-end experience.

Key Responsibilities



Operations Support

• Schedule works into the operations scheduler and maintain accurate timelines
• Generate supplier purchase orders and track delivery paperwork
• Book and manage delivery logistics, liaising with delivery partners as needed
• Audit labour and logistics invoices for accuracy
• Monitor inbound deliveries and ensure timely order completion
• Close completed orders in the internal system

Customer Service

• Act as primary contact for customer queries (phone, email, and in person)
• Process customer orders and maintain accurate order records
• Liaise with internal teams to resolve customer issues promptly
• Proactively communicate order status updates to customers
• Ensure a positive customer experience and uphold service standards

Key Skills & Experience

• Previous experience in operations administration or customer service roles
• Strong attention to detail and organisational skills
• Excellent communication skills, both written and verbal
• Ability to multitask and work to tight deadlines
• Proficiency with MS Office (Word, Excel, Outlook)
• Problem-solving mindset and willingness to collaborate across teams
• Desirable: qualification in Business Administration or Health & Safety

Personal Attributes

• Team player with a proactive, can-do attitude
• Able to stay calm under pressure and maintain professionalism
• Customer-focused, with a commitment to delivering quality service
• Analytical thinker with ability to spot inefficiencies and suggest improvements
• Full driving licence is admirable but not essential (due to location)

Benefits

• Company pension
• Private medical insurance & health & wellbeing programme
• Life insurance
• Additional leave & sick pay
• Cycle-to-work scheme
• Company events & staff discounts
• On-site parking

Introduction

Saab UK is a British company that is part of Saab Group's global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK, we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions that push boundaries for what is considered technically possible. Our mission is to help our customers to keep people and society safe.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Across the country, we have seven principal sites which focus on software engineering, AI swarming drones, underwater robotics, training services and radars. Globally, we number over 24,000 employees and have operations on all continents. Technologically, we are leaders in many areas and we reinvest a high proportion of our earnings in internal research and development. We collaborate with colleagues around the world who all share our challenge - to make the world a safer place.

Saab is a company with opportunities, a company where we see diversity as an asset and where you have both considerable responsibility as well as good opportunities for advancing in your career. Additionally, Saab is a company that respects each person's needs for a rewarding life beyond work.

The Role

You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports.

As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving the SAFE platform and its supporting systems, services, and infrastructure.

This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance.

Key Responsibilities

Leadership & Strategy

• Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction.
• Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement.
• Mentor and develop team members, encouraging professional growth and performance excellence.

Operational Management

• Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting.
• Oversee resource allocation across projects and functions, ensuring optimal use of team capabilities, staffing, and budget.
• Monitor and analyse SLAs, KPIs, and service metrics, identifying trends and opportunities for improvement.

Service Quality & Governance

• Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement.
• Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions.
• Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows).

Cross-functional Collaboration

• Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services.
• Ensure operational alignment across teams, facilitating effective cross-team collaboration.

Stakeholder & Customer Engagement

• Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution.
• Maintain open communication with customers, addressing service-related concerns and driving service excellence.
• Communicate effectively with internal and external stakeholders, providing insights and updates on service health and operational performance.

Continuous Improvement

• Lead initiatives to increase automation, observability, and operational resilience.
• Stay abreast of industry trends, emerging technologies, and best practices, fostering a culture of continuous learning within the team.

Requirements

• Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment
• Strong understanding of service management practices (e.g., ITIL, SRE, DevOps)
• Excellent problem-solving skills and a data-driven approach
• Strong communication and coordination skills across technical and non-technical audiences
• Experience managing operational risk and service transitions
• Familiarity with security, compliance, and business continuity processes

Desirable

• ITIL v4 Foundation or similar certification
• Experience scaling service operations in a high-growth or complex environment
• Exposure to Agile delivery methodologies
• Background in software engineering, infrastructure, or DevOps

Introduction

Saab UK is a British company that is part of Saab Group's global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK, we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions that push boundaries for what is considered technically possible. Our mission is to help our customers to keep people and society safe.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Across the country, we have seven principal sites which focus on software engineering, AI swarming drones, underwater robotics, training services and radars. Globally, we number over 24,000 employees and have operations on all continents. Technologically, we are leaders in many areas and we reinvest a high proportion of our earnings in internal research and development. We collaborate with colleagues around the world who all share our challenge - to make the world a safer place.

Saab is a company with opportunities, a company where we see diversity as an asset and where you have both considerable responsibility as well as good opportunities for advancing in your career. Additionally, Saab is a company that respects each person's needs for a rewarding life beyond work.

The Role

You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports.

As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving the SAFE platform and its supporting systems, services, and infrastructure.

This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance.

Key Responsibilities

Leadership & Strategy

• Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction.
• Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement.
• Mentor and develop team members, encouraging professional growth and performance excellence.

Operational Management

• Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting.
• Oversee resource allocation across projects and functions, ensuring optimal use of team capabilities, staffing, and budget.
• Monitor and analyse SLAs, KPIs, and service metrics, identifying trends and opportunities for improvement.

Service Quality & Governance

• Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement.
• Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions.
• Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows).

Cross-functional Collaboration

• Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services.
• Ensure operational alignment across teams, facilitating effective cross-team collaboration.

Stakeholder & Customer Engagement

• Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution.
• Maintain open communication with customers, addressing service-related concerns and driving service excellence.
• Communicate effectively with internal and external stakeholders, providing insights and updates on service health and operational performance.

Continuous Improvement

• Lead initiatives to increase automation, observability, and operational resilience.
• Stay abreast of industry trends, emerging technologies, and best practices, fostering a culture of continuous learning within the team.

Requirements

• Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment
• Strong understanding of service management practices (e.g., ITIL, SRE, DevOps)
• Excellent problem-solving skills and a data-driven approach
• Strong communication and coordination skills across technical and non-technical audiences
• Experience managing operational risk and service transitions
• Familiarity with security, compliance, and business continuity processes

Desirable

• ITIL v4 Foundation or similar certification
• Experience scaling service operations in a high-growth or complex environment
• Exposure to Agile delivery methodologies
• Background in software engineering, infrastructure, or DevOps

Service Operations Manager - London

Introduction

Saab UK is a British company that is part of Saab Group's global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK, we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions that push boundaries for what is considered technically possible. Our mission is to help our customers to keep people and society safe.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Across the country, we have seven principal sites which focus on software engineering, AI swarming drones, underwater robotics, training services and radars. Globally, we number over 24,000 employees and have operations on all continents. Technologically, we are leaders in many areas and we reinvest a high proportion of our earnings in internal research and development. We collaborate with colleagues around the world who all share our challenge - to make the world a safer place.

Saab is a company with opportunities, a company where we see diversity as an asset and where you have both considerable responsibility as well as good opportunities for advancing in your career. Additionally, Saab is a company that respects each person's needs for a rewarding life beyond work.

The Role

You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports.

As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving the SAFE platform and its supporting systems, services, and infrastructure.

This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance.

Key Responsibilities

Leadership & Strategy

• Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction.
• Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement.
• Mentor and develop team members, encouraging professional growth and performance excellence.

Operational Management

• Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting.
• Oversee resource allocation across projects and functions, ensuring optimal use of team capabilities, staffing, and budget.
• Monitor and analyse SLAs, KPIs, and service metrics, identifying trends and opportunities for improvement.

Service Quality & Governance

• Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement.
• Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions.
• Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows).

Cross-functional Collaboration

• Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services.
• Ensure operational alignment across teams, facilitating effective cross-team collaboration.

Stakeholder & Customer Engagement

• Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution.
• Maintain open communication with customers, addressing service-related concerns and driving service excellence.
• Communicate effectively with internal and external stakeholders, providing insights and updates on service health and operational performance.

Continuous Improvement

• Lead initiatives to increase automation, observability, and operational resilience.
• Stay abreast of industry trends, emerging technologies, and best practices, fostering a culture of continuous learning within the team.

Requirements

• Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment
• Strong understanding of service management practices (e.g., ITIL, SRE, DevOps)
• Excellent problem-solving skills and a data-driven approach
• Strong communication and coordination skills across technical and non-technical audiences
• Experience managing operational risk and service transitions
• Familiarity with security, compliance, and business continuity processes

Desirable

• ITIL v4 Foundation or similar certification
• Experience scaling service operations in a high-growth or complex environment
• Exposure to Agile delivery methodologies
• Background in software engineering, infrastructure, or DevOps

Are you a detail-oriented, process-driven professional ready for your next challenge? If you’re looking for variety, ownership, and the chance to make a real impact in a fast-paced environment, we’d love to hear from you. Join a fun, ambitious company that’s serious about growth - both yours and ours.

The Company 

This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 6 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC. Our strong brand profile has quickly enhanced our credibility resulting in impressive conversation ratios from enquiries to sales.

A non-corporate environment with a focus on the bigger picture and the bottom line. Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount.

We believe great people make a great company. We strive to inspire an ambitious approach to career progression where anything is possible, ideas are listened to, and flexible working and employee wellbeing is prioritised. We invest in our people by providing coaching and mentoring whilst supporting and encouraging paths towards other career aspirations within the business, whether that be management or contributing to other departments; the choice is yours. We nurture the resilient and driven into well-rounded and well-rewarded individuals who become part of our dynamic, loyal team.

Join our supportive & professional team, who take pride in both their work and each other.

The Role

We are looking for a reliable, organised, and trustworthy individual with excellent attention to detail to join us as a Service & Operations Executive to provide exceptional customer service, as well as operational, administrative and logistical support, ensuring that the company's complex operational objectives are met in an effective and efficient manner. As a relatively small company that is enjoying sustained expansion, we’re looking for a team player who isn’t afraid to get involved into other elements of the business, as this role has the opportunity and flexibility to grow into a larger one with more responsibility.

Role responsibilities

• Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.
• Manage client accounts and provide clients with detailed information about their investments and account status.
• Assist with general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
• Provide top quality customer care, relationship management, database management, and logistical expertise.
• Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.
• Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.
• Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
• Taking, processing and hedging orders through our bespoke Salesforce system
• Undertake administration and provide support for operations and projects.
• Assist the wider team as necessary.

Requirements

• Proficient with IT and technology, including in Microsoft365 suite products, (Excel, Outlook, Teams, Loop, etc) and Salesforce (or equivalent).
• Experience, or interest in, precious metal markets, and wider financial/investment markets.
• An organised planner with excellent administration skills, attention to detail, and multitasking abilities.
• A logical thinker with a thorough and diligent approach to prioritising work.
• Process orientated to ensure compliance across multiple jurisdictions.
• Proactively delivers excellent customer service and solutions.
• Resilient and adaptable to working in a growth environment.
• A quick learner who is comfortable working autonomously when required
• A team player with a willingness to pitch in to help others.
• Ability to work under pressure and flexibility to cope with changing priorities.
• A confident communicator, both verbal and written
• Good time-management and planning skills.
• Confident to express an opinion and unafraid to challenge.

Benefits

Package & Hours

• Monday to Friday, 9 am – 5.30 pm (1-hour lunch break)
• £0,000 - 2,000 (dependent on experience)
• Generous pension scheme
• Hybrid working schedule (2 days remote, 3 days in central London office)

Holiday & Benefits

• 25 days annual leave, plus bank holidays
• An extra day of holiday for your Birthday
• An extra day to volunteer
• Private Healthcare & Health Cash Plan
• Christmas closing (confirmed annually)
• Regular Company Days and social activities
• Discounted gym membership
• Electric vehicle leasing scheme
• Cycle to work scheme
• Generous family leave policies
• A positive, ambitious, and rewarding culture

About Gizmo

Gizmo is an AI startup on a mission to make learning so easy that anyone can learn anything. We're building Duolingo for Anything - a platform that uses gamification and social mechanics to make learning fun and effective. With over 1 million monthly active users and $4M in annual recurring revenue, we're already one of the fastest-growing startups in the UK. Well funded with $2M in Series A backing from top investors like NFX and Ada Ventures, Gizmo has achieved 10x growth in the past year. We're now positioned to scale from 4M to 25M ARR by 2026 while expanding our market leadership into the US.

About the role

We're looking for our first Customer Support hire to become the voice of our users and the bridge between our community and product + engineering teams. Working directly with our Founders and Product team, you'll own the entire customer support experience while building the systems and processes that will scale our support function as we grow.

This is a hands-on, high-impact role where you'll spend your days solving user problems, managing support agents, and directly influencing product decisions based on user feedback. You'll be answering emails, managing tickets, and talking to users all day - but you'll also be shaping how a million+ users experience our product.

Responsibilities

• Customer Support: own all customer interactions across Intercom. You'll be responding to user queries, troubleshooting issues, and ensuring every user feels heard and supported.
• Ticketing & Bug Management: develop and manage our support ticketing system, categorise and prioritise user issues, and work closely with engineering to ensure bugs are tracked and resolved quickly.
• User Insights & Reporting: analyse support conversations to identify patterns in user behavior, feature requests, and pain points. You'll create regular reports that directly inform product roadmap decisions.
• Team Building: hire, train, and manage customer support agents as we scale. You'll build the playbooks, processes, and culture that ensure consistent, excellent support at scale.
• Product Partnership: serve as the voice of the customer in product discussions. You'll advocate for user needs and help prioritise features based on real user feedback and support volume trends.

Requirements

• You are genuinely excited about helping users and solving problems - you understand that you'll be answering emails and tickets for most of your day
• You are customer-obsessed with excellent written communication skills and the ability to turn frustrated users into advocates
• You have experience in customer support, ideally in consumer tech 
• You've managed support team members or are ready to build and scale a support function from the ground up
• You are comfortable with support tools (Intercom, Zendesk, Freshdesk, Zoho, etc) and can quickly learn new systems
• You have strong problem-solving skills and can troubleshoot technical issues with non-technical users

Nice-to-haves:

• You have some experience with database management via admin panels and making data changes to resolve user issues
• You've worked in high-growth consumer tech companies and understand the unique challenges of scaling support
• You've built support processes from scratch and scaled support teams in fast-growing companies

Benefits

• Meaningful equity included - you’ll own a piece of what you’re building 
• Hybrid working model with 4 days in our Shoreditch office.
• Private health insurance
• The opportunity to be one of the earliest employees in one of the UK’s fastest-growing startups

Our client is actively seeking a highly motivated and experienced Senior Customer Support Manager to lead their dedicated customer service team. This hybrid role, based in **London, England, UK**, offers an exciting opportunity to shape and elevate the customer experience. You will be responsible for overseeing all aspects of customer support operations, ensuring prompt, efficient, and effective resolution of customer inquiries and issues. This includes managing a team of customer support representatives, setting performance targets, providing training and coaching, and implementing best practices to enhance service quality. The ideal candidate will have a deep understanding of customer support methodologies, CRM systems, and ticketing platforms. You should possess strong leadership and interpersonal skills, with a proven ability to motivate and develop a high-performing team. Key responsibilities will involve developing and implementing customer service strategies, analysing support metrics to identify areas for improvement, and collaborating with other departments (e.g., sales, product development) to address customer feedback and enhance product/service offerings. Experience in managing service level agreements (SLAs) and ensuring customer satisfaction is crucial. You must be adept at handling escalated customer issues with professionalism and empathy. We are looking for a strategic thinker with a passion for customer advocacy and a commitment to delivering exceptional service. This role requires excellent problem-solving, communication, and organisational skills. The successful candidate will have a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 5 years of experience in customer service management. This is a fantastic opportunity to make a significant impact on customer loyalty and retention within a dynamic and growing organisation.

Our client is searching for an experienced and results-driven Senior Customer Support Manager to lead their customer service operations in London, England, UK . This vital role will be responsible for enhancing the overall customer experience, managing a team of support professionals, and ensuring the efficient resolution of customer inquiries and issues. The ideal candidate will possess a strong background in customer service management, excellent leadership skills, and a deep understanding of support technologies and best practices.

Responsibilities include developing and implementing customer support strategies, policies, and procedures to improve service quality and customer satisfaction. You will manage the day-to-day operations of the customer support department, including staff scheduling, performance management, and training. A key focus will be on monitoring key performance indicators (KPIs), such as response times, resolution rates, and customer satisfaction scores, and implementing strategies for continuous improvement. The Senior Customer Support Manager will also be responsible for handling escalated customer complaints and complex issues, ensuring timely and effective resolutions. You will collaborate with other departments, such as sales, product development, and marketing, to identify customer needs and provide feedback for product and service enhancements. Experience with CRM systems and helpdesk software is essential. The ability to analyse customer feedback and data to identify trends and areas for improvement is critical. This role offers a significant opportunity to shape the customer support function within a growing organisation and contribute directly to customer loyalty and retention. A proactive approach to problem-solving and a passion for delivering exceptional customer service are paramount for success in this position.

INTL Operations Manager - OG07YZ
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Operations Manager - Central Service
International Underwriting Operations, Global Specialty
Position Overview
Leads the Central Service team of Underwriting Assistants and Delegated Authority administrators, delivering exceptional service and innovative solutions to underwriting teammates, broker partners, and customers. Operates across all lines of business, reporting to the International Operations Manager, who oversees all underwriting operations.
This role is pivotal in optimising service delivery for the Underwriting team. It offers an exciting opportunity to support The Hartford's ambitious growth plans by creating capacity, streamlining processes, and implementing cutting-edge technology to scale operations.
Responsibilities:
+ Lead and support a team of 20, made up of, Team Leaders, Underwriting Assistants and Delegated Authority administrators, to deliver accurate, expert-level service to underwriting teams - while fostering a collaborative environment that drives high engagement and continuous improvement.
+ Actively contribute as a member of the Operations Management Team, working collaboratively with peers and the International Operations Manager to continuously enhance service delivery standards for underwriters and foster a positive and inclusive work environment.
+ Hiring and cultivating the pipeline of future underwriters.
+ Drive the annual performance review process by facilitating meaningful goal-setting conversations and identifying development opportunities.
+ Manage workload prioritisation.
+ Lead in increasing the knowledge and proficiency of underwriting systems, processes and procedures and future improvements within the team.
+ Ensure timely and quality policy administration, including submission to binding, amendments via endorsements, documentation filing, pre-modelling requests, business exception reports, quality control, and contract certainty amendments.
+ Ensure that monthly, quarterly and year-end business timetable is adhered to, providing effective communication to key stakeholders and support all internal and external reporting deadlines.
+ Identify opportunities for continuous improvement, managing root cause problem solving and process improvement solutions.
+ Support the maintenance and usage of the staffing model to ensure adequate staffing levels are maintained to deliver customer service.
+ Monitor and ensure the adoption, adherence and contribution to maintenance of the standard operating procedures.
+ Act as a focal point for the team on IT and systems projects by coordinating the team's technical input into requirements specifications, test plans & procedural documentation, and by ensuring that progress is communicated.
+ Leading the team through change and supporting The Hartford's journey through technology enhancement, transforming processes and implementing AI.
+ Embed The Hartford's culture, vision and values across the team.
Experience & Skills:
+ Experience of supervising underwriting support staff.
+ Experience of Delegated Authority business processing preferred.
+ Track record of driving execution and achieving results through a team.
+ Experience of developing a high performing team.
+ Lloyd's and London Market International business experience strongly preferred.
+ Experience of multiple insurance lines preferable.
+ Demonstrated ability to build strong partnerships with a variety of stakeholders.
+ Reporting, communications, and developing strong rapport with senior underwriting leaders.
+ Flexibility and willingness to adapt to changing trends (operational, industry, and technological).
+ Strong attention to customer needs and capability to translate into actionable solutions.
+ Continuous Improvement mindset and a passion for delivering innovative outcomes.
+ Leading through change.
+ Good organisational skills.
+ Strong communication skills with ability to communicate effectively and influence people at all levels.
+ Logical, analytical, and resourceful.
+ Excellent attention to detail.
+ Use of Subscribe, Genius or other Lloyd's underwriting systems preferred.
+ Excel experience required.
About Us ( | Our Culture ( | What It's Like to Work Here ( day, a day to do right.
Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.
Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?
That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.
And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
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