1692 Customer Service Representative jobs in Bradford

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Client Details

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Description

As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.

You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.

The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.

Administrative duties will also be involved and keeping customer records updated.

Profile

Previous customer service/sales order processing experience

Confident telephone manner and excellent communication skills

A keen eye for detail and organisation

The ability to work in a fast paced environment

Able to work as part of a team and independently

Job Offer

Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Client Details

Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!

This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.

Description

As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.

You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.

The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.

Administrative duties will also be involved and keeping customer records updated.

Profile

Previous customer service/sales order processing experience

Confident telephone manner and excellent communication skills

A keen eye for detail and organisation

The ability to work in a fast paced environment

Able to work as part of a team and independently

Job Offer

Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview

• Harrogate Based
• £26,750 - £28,750 per annum, dependent on experience
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK , residing within a commutable distance to Harrogate . Please note that our client cannot offer visa sponsorship .

THE OPPORTUNITY

Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are supporting the business in their search for several driven individuals to join their Customer Experience Team .

The successful candidates will have a genuine ability to connect with customers and will be responsible for dealing with and responding to inbound enquiries , with the aim of triaging to the appropriate team .

This is an evolving role so the responsibilities may increase or decrease in line with business needs, however your key responsibilities will include:

• Responding to all incoming automotive enquiries to qualify leads , establish requirements and progress to the appropriate team (internal or external) if appropriate.
• Appropriately representing the client you’re assigned to in all customer-facing communication.
• Building authentic connections with customers, through genuine conversations.
• Logging all communications and outcomes accurately on the CRM system (Salesforce ).
• Organising vehicle demonstrations with the relevant automotive retailer when necessary.

SKILLS AND EXPERIENCE

• Experience in a customer-facing role preferably within a telephone-based environment.
• Confident communicator with a strong and engaging phone presence.
• Resilient and self-motivated.
• Strong attention to detail with solid admin and process-following skills.
• A forward-thinking and proactive attitude, with a drive to further develop your career.
• Naturally curious and can demonstrate an ability to build strong rapport with customers in this way.

This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within an ethical and growing business. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister on the number listed on our website: wearemarmion.com.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

• Greet customers warmly and provide assistance with product inquiries, stock availability, and store services.
• Handle customer complaints and issues professionally and empathetically, striving for first-contact resolution.
• Process customer transactions accurately using our Point of Sale (POS) system.
• Maintain a deep knowledge of our products and services to offer tailored recommendations and advice.
• Assist with visual merchandising and maintaining store presentation standards.
• Manage incoming calls and customer emails, responding promptly and accurately.
• Process returns and exchanges efficiently, ensuring customer satisfaction.
• Contribute to achieving store sales targets through excellent customer engagement.
• Collaborate with team members to ensure a seamless customer journey across all touchpoints.
• Adhere to all company policies and procedures, including those related to health, safety, and security.

• Previous experience in a customer-facing role, preferably within retail or hospitality.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and the capacity to handle difficult customer situations calmly.
• A genuine passion for customer service and a proactive attitude.
• Ability to work effectively as part of a team.
• Basic math skills for handling transactions.
• Flexibility to work various shifts, including weekends and holidays, as required by store operations.
• A positive attitude and a commitment to upholding brand standards.

• Respond to customer inquiries promptly and professionally across various channels.
• Provide information about products and services.
• Process customer orders and manage account details.
• Resolve customer complaints and issues efficiently.
• Escalate unresolved issues to senior staff or relevant departments.
• Maintain accurate customer records and interaction logs.
• Identify opportunities to improve customer satisfaction.
• Adhere to company policies and procedures.

• Previous experience in customer service is desirable but not essential.
• Excellent communication and listening skills.
• Strong interpersonal abilities and a friendly demeanour.
• Proficiency in using computers and standard office applications.
• Ability to multitask and manage time effectively.
• A proactive approach to problem-solving.

• Respond to customer inquiries and resolve issues via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer problems and offer effective solutions.
• Process orders, returns, and exchanges according to company procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors.
• Maintain a high level of customer satisfaction.
• Adhere to quality assurance standards and service level agreements.
• Contribute to team goals and continuously improve customer service processes.
• Identify and suggest improvements for products and services based on customer feedback.

• High school diploma or equivalent; associate's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in computer usage and experience with CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Ability to adapt to changing processes and technologies.

• Act as a subject matter expert and customer-facing professional in a regulated, fast-moving, and evolving environment.
• Resolve queries at first point of contact, including addressing initial customer dissatisfaction.
• Ensure accuracy in both written and verbal communications, maintaining high standards of professionalism.
• Demonstrate role-model behaviours that deliver positive customer outcomes and support colleagues to do the same.
• Embrace flexibility and adapt to shifting priorities throughout the day.
• Promote effective teamwork and collaborative working across all functions.
• Adhere to company policies, procedures, and service-level agreements.

• Manage and resolve customer queries promptly and accurately across all communication channels in line with SLAs and regulations.
• Encourage and enable first-contact resolution of queries and complaints.
• Act as a point of contact and mentor for less experienced colleagues.
• Support leadership teams as required within Transfer Agency.

• Possess a strong background in financial services, ideally within funds.
• Demonstrate understanding of complaint handling, incident recognition, and breach identification.
• Show commitment to professional development, ideally working towards IOC qualifications.

• Excellent, proven customer service skills.
• Up-to-date knowledge of financial services and industry practices.
• Ability to coach and support less experienced colleagues.
• Strong interpersonal skills with the ability to influence internal and external stakeholders.
• Collaborative team player with excellent communication skills.
• IOC Module 1 (desirable).