53 Customer Service Representative jobs in Brighton and Hove

End Date

Friday 17 October 2025

Salary Range

£25,000 - £5,000

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

A full-time branch-based opportunity working 35 hours per week.

Job Description

JOB TITLE: Customer Support

LOCATION: Bury . Working across our Lloyds and Halifax branches within a reasonable distance.

HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

SALARY: £2 000 increasing to 5,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn 0,750 for our highest skill level.

About this opportunity

You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.

Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
  Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Educate customers on product features, functionalities, and best practices.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain accurate records of customer interactions and support activities in the CRM system.
• Identify recurring customer issues and provide feedback to the product and development teams for improvement.
• Contribute to the development and maintenance of customer support knowledge base articles.
• Process customer requests, such as order modifications, cancellations, or returns.
• Proactively engage with customers to ensure their needs are met and satisfaction is high.
• Adhere to company policies and procedures, and uphold service level agreements (SLAs).

• Proven experience in a customer service or helpdesk role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a passion for helping customers.
• Familiarity with (mention a relevant product/service industry, e.g., software applications, e-commerce platforms, telecommunications) is a plus.
• Good keyboard skills and attention to detail.
• Ability to work collaboratively within a team.
• Willingness to learn and adapt to new products and processes.

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customer inquiries.
• Proficiency in using customer service software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A genuine passion for delivering excellent customer experiences.
• High school diploma or equivalent; further education or certifications are a plus.

Scientific Customer Support Coordinator

Location: Forest Row, East Sussex

Salary: Competitive + Benefits

Job Type: Permanent, Full Time

VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.

We are seeking a Customer Support Coordinator to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting, process coordination, and occasional hands-on field service support.

Key Responsibilities:

• Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
• Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
• Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
• Develop and deliver training materials for field service staff, both virtually and in person.
• Coordinate spare parts logistics to support efficient field service operations.
• Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
• Provide field service backup when required.
• Support production and facilities teams to ensure all customer support-related operations run smoothly and efficiently.

Candidate Profile:

• Strong customer service mindset with excellent communication and organisational skills.
• At least 12 months experience in technical support within a scientific or engineering setting.
• BSc/MSc in Chemistry or closely related scientific subject.
• Calm, proactive, and adaptable in a fast-paced technical environment.

Please note this role is 100% site-based, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.

In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.

Apply to VRS today to be considered!

Keywords: customer support, troubleshooting, laboratory, chemistry, engineering, field service, coordinator, technical support, pharmaceutical, pharma, in vitro, in vivo, drug development, drug discovery, pharmacology, pharmacologist, ABPI, ADME, DMPK, East Grinstead, Crawley, Crowborough, Haywards Heath, Forest Row, Tonbridge, East Sussex, Sussex, VRS9182AW

Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website.

• Handle inbound customer inquiries, providing timely and accurate support.
• Diagnose and troubleshoot technical issues, escalating when necessary to senior technical staff or development teams.
• Document customer interactions, issues, and resolutions in the CRM system.
• Develop and maintain a deep understanding of our client's product suite.
• Contribute to the creation and improvement of customer support documentation, FAQs, and knowledge base articles.
• Train and mentor junior support staff.
• Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
• Participate in cross-functional team meetings to discuss customer feedback and service improvements.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Manage and prioritize a queue of support tickets effectively.

• Proven experience in a customer service or technical support role, preferably in a similar industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to learn new software quickly.
• Experience with CRM software and ticketing systems.
• Ability to work effectively both independently and as part of a team.
• Experience in a support leadership or mentoring role is a plus.
• Familiarity with (specific software/technology relevant to client, e.g., cloud platforms, SaaS applications) is desirable.
• A customer-centric mindset with a genuine desire to help others.
• Excellent written and verbal English proficiency.

• Respond to customer inquiries via phone, email, and chat, providing clear and concise technical assistance.
• Troubleshoot and diagnose software-related issues, identifying root causes and implementing effective solutions.
• Guide customers through product features, functionalities, and troubleshooting steps.
• Escalate complex or unresolved issues to senior support staff or relevant technical teams.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring customer issues and provide feedback to the product development team for potential improvements.
• Ensure a high level of customer satisfaction through proactive and empathetic support.
• Maintain up-to-date knowledge of the company's products and services.
• Adhere to support service level agreements (SLAs) and performance metrics.
• Collaborate with internal teams to ensure a seamless customer experience.

• Proven experience in a customer support or technical support role, preferably within the SaaS industry.
• Strong understanding of common software applications and troubleshooting techniques.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• A customer-centric mindset with a passion for helping others.
• Experience working remotely and effectively managing time and tasks independently.
• Familiarity with ITIL best practices is a plus.
• A degree or certification in a relevant technical field is advantageous.

• Lead, mentor, and motivate a team of customer support representatives to achieve performance targets.
• Oversee daily operations of the customer support function, ensuring efficient ticket management and resolution times.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective solutions.
• Develop and implement customer support policies, procedures, and best practices.
• Train new team members and provide ongoing coaching and performance feedback to existing staff.
• Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), net promoter score (NPS), and first-contact resolution (FCR).
• Analyze customer feedback and support trends to identify areas for improvement in products and services.
• Collaborate with other departments (e.g., Product, Engineering, Sales) to address customer needs and provide feedback.
• Ensure the team provides accurate, helpful, and consistent information to customers.
• Manage team schedules, workload distribution, and ensure adequate coverage.
• Contribute to the development and maintenance of knowledge base articles and support documentation.
• Foster a positive and supportive team environment, promoting a customer-centric approach.

• Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent understanding of customer service principles and best practices.
• Strong problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and active listening skills.
• Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to train, coach, and motivate a team effectively.
• Calm and professional demeanor, especially when handling difficult customer situations.
• Strong organizational and time-management skills.
• Ability to work under pressure and meet deadlines.
• Experience in the tech or SaaS industry is a plus.
• A genuine passion for helping customers and ensuring their satisfaction.

• Provide high-level technical support and troubleshooting for software products via phone, email, and chat.
• Diagnose and resolve complex customer issues in a timely and efficient manner.
• Educate customers on product features, functionalities, and best practices to maximize their use of the software.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to the product and engineering teams for product improvement.
• Create and update comprehensive support documentation, FAQs, and knowledge base articles.
• Assist in training and mentoring junior customer support team members.
• Contribute to improving support processes and customer satisfaction metrics.
• Manage escalations effectively and ensure timely resolution of critical customer problems.
• Act as a customer advocate, ensuring their voice is heard within the organization.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in customer support, technical support, or a helpdesk role, preferably within a SaaS environment.
• Strong technical understanding of software applications and troubleshooting methodologies.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
• Exceptional problem-solving and analytical skills.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Customer-focused mindset with a passion for delivering outstanding service.
• Experience in a lead or senior support role is highly desirable.

• Lead, train, and mentor a team of customer support representatives.
• Oversee daily operations of the customer support department.
• Handle escalated customer inquiries and complex issue resolution.
• Develop and implement customer service policies and procedures.
• Monitor team performance and provide regular feedback and coaching.
• Analyze customer feedback and identify areas for improvement.
• Ensure timely and effective resolution of customer issues across various channels.
• Collaborate with other departments to resolve cross-functional issues.
• Maintain and update customer support documentation and knowledge base.
• Champion a customer-centric culture within the team.

• Proven experience in a customer service role, with at least 1-2 years in a team lead or supervisory capacity.
• Excellent leadership, coaching, and motivational skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
• Exceptional communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Solid understanding of customer service principles and best practices.
• Experience in the relevant industry is a plus.