What Jobs are available for Customer Service Representative in Crawley?

• Job Title: Client Services Associate
• Hours: 38hrs - Monday to Friday 09:00-17:30 & Weekends 1 in 3 10:00-19:00
• Location: Eastbourne
  Salary: 24k-30k
• Work Type: Permanent

HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.

Key Responsibilities:

• Respond efficiently to client inquiries via phone, email, and in-person interactions.
• Maintain and update client records using Microsoft Office and internal databases.
• Provide administrative support to the team, including scheduling, data entry, and reporting.
• Collaborate with other departments to address and resolve client issues promptly and effectively.
• Continuously seek opportunities to enhance the client experience.

Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Previous experience in an Customer Services is required.
• Ability to communicate effectively and professionally.
• Excellent organisational and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary with progression opportunities
• Office based in town centre with easy access to train lines
• Large social committee
• Games room with free snacks and drinks
• Casual dress
• Large friendly team
• Bright and open working spaces

if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.

We are looking to appoint a Client Services Administrator for our Leatherhead based client. 

They offer

They will provide you with all the necessary support, training, and continued learning

Salary – Up to 34k

Holidays - 25 days annual leave + bank holidays, + an additional day after 3 years of service and 1 per year thereafter, up to a maximum of 3 additional days.

Pension - 5% employee and 5% employer pension contribution.

Benefits - Critical Illness, Income Protection and Death-in-Service cover after probationary period

Our client, a results-driven financial planning firm, are offering the position of Client Services Administrator  to join their high-performing team.

They are seeking someone who is naturally organised, professional, and eager to contribute to their continued success. If you thrive in a fast-paced environment and love supporting others to deliver outstanding client service, we want to hear from you.

The Role

You will play a vital role in supporting the day-to-day operations of the team through a range of administrative responsibilities, including but not limited to:

• General office administrative duties
• Supporting Client Services team members
• Opening, scanning, and distributing post
• Preparing meeting rooms for client appointments
• Updating and maintaining client and product records using a bespoke database
• Preparing meeting packs and documentation
• Administering new and existing client pensions, investments, and risk products
• Following workflows and internal processes
• Liaising with product providers and strategic partners
• Gathering documentation and data for client meetings
• Supporting ad hoc project work

Key Skills & Experience

We’re looking for someone with the following attributes:

• Strong administrative background, ideally in financial services
• Confident communicator (verbal and written), comfortable dealing with all levels of stakeholders
• Exceptional attention to detail and a "right first time" mindset
• Able to prioritise, meet deadlines, and manage your workload effectively
• Positive, professional, and proactive with a can-do attitude
• A collaborative team player who can also work independently
• Resilient, adaptable, and capable of solving problems effectively
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)

Requirements

• Minimum 4 years’ experience in a similar administrative role
• Proven experience in a financial services environment

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly,  experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.

Customer Support Agent
Customer Service / Technical Support
Full-time, Permanent | Monday to Friday
25,260 | Hybrid (3 days in office)

About the Role

Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical support while ensuring queries are resolved efficiently.

Key Responsibilities

• Handling customer queries via phone, email, and live chat
• Processing customer orders
• Monitoring and maintaining relevant internal systems
• Supporting colleagues across sales and consultancy teams
• Recommending suitable products and services to customers
• Working with internal experts to resolve complex enquiries in a timely manner

Skills & Experience

• Strong written and verbal communication skills
• Excellent customer service and problem-solving ability
• High attention to detail and accuracy
• Experience in 1st Line Support is beneficial however not essential as full training is provided

Benefits

• Salary of 25,260 per annum
• Hybrid working: 3 days in the office each week
• A supportive and collaborative team environment
• Opportunities for learning and career growth

If you are motivated, customer-focused, and looking for your next long-term opportunity, we would love to hear from you, start date ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we would love to hear from you.

Overline is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, Data, and other communication capabilities.

The Role

This role is a full-time, office-based position. It’s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people.

As a Customer Support Consultant, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers.
Responsibilities

• Deal courteously, respectfully, and effectively with enquiries or requests from customers and clients.
• Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff.
• Keeping customers informed of new products and services that could be beneficial to them.
• Processing customer/client information in accordance with processes and procedures
• Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA’s.
• Proactively establishing and maintaining a strong professional working team relationship

Key Skills and Experience

• Contact centre/Customer Service experience.
• Experience within Telecoms industry (is desirable but not essential)
• An excellent, clear, and professional telephone manner
• Good verbal communication skills
• Great problem solving and organisational skills.
• Good working knowledge of Microsoft Packages (Outlook, Word, and Excel)
• The ability to work well in a fast-paced environment.

What we offer

We are a growing technology company, and we deliver on what we say we do. We believe in developing and rewarding people who work hard, and we will work with to carve out your success plan and make a real difference.

We offer:

• 33 days holiday (inclusive of public holidays).
• Pension and life assurance
• A Competitive Salary
• A comfortable and supportive working environment that brings out the best in you.
• Investment in your development and full supportive learning program providing you with everything you need to know.
• A constant supply of free tea and coffee to keep you hydrated.
• Great incentives, competitions and prizes for you and the team.

Customer Support Executive

As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service.

Customer Support Executive Key Responsibilities

• Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers.
• Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms.
• Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies.
• Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance.
• Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities.
• Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs.
• Collaborate with Application Engineers to verify technical specifications and finalise order documentation.
• Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery.
• Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release.
• Generate internal status reports and contribute to continuous improvement of customer service processes.
• Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution.
• Undertake additional responsibilities and provide cross-functional support as required.

Customer Support Executive Preferred Qualifications & Requirements

• Bachelor’s degree or equivalent work experience preferred.
• Minimum of 2 years’ experience in a customer service or sales support role, ideally within a technical or manufacturing environment.
• Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred).
• Excellent telephone and email etiquette.
• Strong verbal and written communication skills with a customer-first approach.
• Detail-oriented with the ability to manage multiple priorities under tight deadlines.
• Team-focused, proactive, and able to work independently.
• Strong problem-solving ability and adaptability in a fast-paced environment.

Customer Support Executive  Benefits & Hours of Work

• Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4%

PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Educate customers on product features, functionalities, and best practices.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain accurate records of customer interactions and support activities in the CRM system.
• Identify recurring customer issues and provide feedback to the product and development teams for improvement.
• Contribute to the development and maintenance of customer support knowledge base articles.
• Process customer requests, such as order modifications, cancellations, or returns.
• Proactively engage with customers to ensure their needs are met and satisfaction is high.
• Adhere to company policies and procedures, and uphold service level agreements (SLAs).

• Proven experience in a customer service or helpdesk role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a passion for helping customers.
• Familiarity with (mention a relevant product/service industry, e.g., software applications, e-commerce platforms, telecommunications) is a plus.
• Good keyboard skills and attention to detail.
• Ability to work collaboratively within a team.
• Willingness to learn and adapt to new products and processes.

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customer inquiries.
• Proficiency in using customer service software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A genuine passion for delivering excellent customer experiences.
• High school diploma or equivalent; further education or certifications are a plus.

Technical Customer Support Coordinator

Location: Forest Row, East Sussex
Salary: Competitive + Benefits
Job Type: Permanent, Full Time

VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.

We are seeking a Customer Support Coordinator to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business.

Key Responsibilities:

• Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
• Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
• Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
• Develop and deliver training materials for field service staff, both virtually and in person.
• Coordinate spare parts logistics to support efficient field service operations.
• Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.

Candidate Profile:

• At least 12 months experience in technical support within a scientific or engineering setting, or hands-on analytical chemistry/engineering experience in industry.
• BSc/MSc in Chemistry or closely related scientific subject.
• Strong customer service mindset with excellent communication and organisational skills.
• Calm, proactive, and adaptable in a fast-paced technical environment.

Please note this role is 100% site-based in Forest Row, East Sussex, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.

In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.

Apply to VRS today to be considered!

Keywords: customer support, troubleshooting, laboratory, chemistry, engineering, field service, coordinator, technical support, pharmaceutical, pharma, in vitro, in vivo, drug development, drug discovery, pharmacology, pharmacologist, ABPI, ADME, DMPK, East Grinstead, Crawley, Crowborough, Haywards Heath, Forest Row, Tonbridge, East Sussex, Sussex, VRS9182AW

Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve complex technical issues, guiding customers through step-by-step solutions.
• Provide comprehensive product information and support to customers, ensuring they have a positive experience.
• Escalate unresolved issues to appropriate departments or senior management when necessary.
• Document all customer interactions, resolutions, and feedback accurately in the CRM system.
• Develop and maintain a deep understanding of our products and services to provide expert advice.
• Assist in training and mentoring new and junior customer support team members.
• Identify trends in customer inquiries and provide feedback to product and development teams for service improvements.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Proactively identify opportunities to improve the customer support process and customer satisfaction.
• Handle customer complaints and work towards satisfactory resolutions.

• Previous experience in a customer service or support role, with at least 2 years in a senior or lead capacity.
• Excellent verbal and written communication skills, with a clear and concise tone.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to remain calm and patient under pressure, especially when dealing with challenging customer situations.
• A genuine passion for helping customers and delivering outstanding service.
• Experience in troubleshooting technical products or software is a significant advantage.
• Ability to work effectively both independently and as part of a team.
• Familiarity with hybrid work environments and ability to adapt to changing schedules.