1694 Customer Service Representatives jobs in Bradford
Client Services Administrator
Posted 5 days ago
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Job Description
Client Services Administrator
Private Health Insurance
Baildon
£25,000 - £28,000
HYBRID - 2 DAYS HOME WORKING
37.5 HOURS MON - FRI (FLIXIBLE START/FINISH TIMES)
An excellent salary is offered with super benefits, 25 days holiday plus banks, hybrid working, free on-site parking, gym membership, private healthcare and great pension.
Working closely with clients to deeply understand their needs, enabling you to develop solutions that are truly best-in-class. My client has the expertise required to solve even the most complex challenges. Their entrepreneurial approach promotes innovation, integrity and a constant focus on delivering the best solutions for their clients.
You will be providing an efficient service and support to the account managers, to a portfolio of clients in respect of their healthcare schemes.
The schemes will largely be experience rated schemes but may also include smaller age rated schemes.
As the Client Service Coordinator, you will be responsible for providing support, which will include regular Teams meetings with clients.
In a collaborative way you challenge wider processes to enable and drive improvements to service whilst ensuring compliance.
You build strong internal, client and provider relationships based on respect that develops and builds loyalty, retention and increased client benefit spend.
This is a great opportunity for someone looking to advance in the Insurance industry, if you enjoy building and maintaining internal relationships, supporting teams with demanding adminstrative tasks and managing customer relationships, this is most certainly the role for you.
If you thrive and enjoy the pressure that comes with working in a data responsible role and have superb administrative support experience for this super busy Client Services team.
They really need your strong Microsoft Excel skills as you will be assisting the sales and management teams with SLA reporting for over 60 customers nationally at any one time.
You need a great positive and professional attitude for this super team based in Baildon.
A confident Excel user is absolutely essential for this role as you will be solely responsible for recording activity with customers and producing analytical reports and stats.
Working well under pressure as you know comes hand in hand with this type of position, if you thrive working in a busy environment and react well to finding solutions for internal teams then I would really like to speak with you.
Managing client queries will be a key aprt if this role whilst assiatnign the account managers with all the relevant administrative support.
Ensuring renewal communications are issued to clients and provide assistance to consultants and clients .
Your Excel skills will be needed as youy will be required to analyse data and prepare client reports and support with tender and new business activities.
I look forward to hearing form you, thank you for applying.
Lisa
Farr Associates
Recruitment Specialist
Client Services Administrator
Posted 5 days ago
Job Viewed
Job Description
Client Services Administrator
Private Health Insurance
Baildon
£26,000 - £28,000
HYBRID - 2 DAYS HOME WORKING
37.5 HOURS MON - FRI (FLEXIBLE START/FINISH TIMES)
An excellent salary is offered with super benefits, 25 days holiday plus banks, hybrid working, free on-site parking, gym membership, private healthcare and great pension.
Working closely with clients to deeply understand their needs, enabling yo.
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Customer Service Support
Posted 5 days ago
Job Viewed
Job Description
Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.
Client Details
Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.
Description
- Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
- Ensure all relevant data is accurately recorded in the CRM system.
- Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
- Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
- Develop proficiency in product costing and pricing using the company price list.
- Provide support and act as a deputy for Sector Managers during their absence.
- Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
- Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
- Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
- Issue Purchase Orders for goods and transportation as required.
- Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
- Adhere to the company's Quality Assurance procedures.
- Facilitate effective communication across departments to maintain high levels of customer satisfaction.
- Fully understand client needs, build strong relationships, and provide excellent customer support.
- Report and resolve any problems or complaints promptly.
- Understand team roles and provide cover when necessary.
- Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
- Generate Certificates of Conformity as per company protocols when needed.
- Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
- Maintain the warehouse schedule for incoming goods and outbound shipments.
- Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.
Profile
A successful Customer Support professional should have:
- Previous experience in a similar role.
- Strong knowledge of export/supply chain.
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- Problem-solving abilities and a customer-focused mindset.
- Attention to detail and organisational skills.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and workloads.
Job Offer
- Competitive salary of approximately 26,000 to 28,000 per annum.
- Supportive work environment.
- On site parking
- 24 days annual leave
- Benefits package
Customer Service Support
Posted 5 days ago
Job Viewed
Job Description
Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.
Client Details
Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.
Description
- Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
- Ensure all relevant data is accurately recorded in the CRM system.
- Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
- Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
- Develop proficiency in product costing and pricing using the company price list.
- Provide support and act as a deputy for Sector Managers during their absence.
- Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
- Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
- Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
- Issue Purchase Orders for goods and transportation as required.
- Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
- Adhere to the company's Quality Assurance procedures.
- Facilitate effective communication across departments to maintain high levels of customer satisfaction.
- Fully understand client needs, build strong relationships, and provide excellent customer support.
- Report and resolve any problems or complaints promptly.
- Understand team roles and provide cover when necessary.
- Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
- Generate Certificates of Conformity as per company protocols when needed.
- Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
- Maintain the warehouse schedule for incoming goods and outbound shipments.
- Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.
Profile
A successful Customer Support professional should have:
- Previous experience in a similar role.
- Strong knowledge of export/supply chain.
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- Problem-solving abilities and a customer-focused mindset.
- Attention to detail and organisational skills.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and workloads.
Job Offer
- Competitive salary of approximately 26,000 to 28,000 per annum.
- Supportive work environment.
- On site parking
- 24 days annual leave
- Benefits package
Administrator/Customer Support
Posted 5 days ago
Job Viewed
Job Description
E & M Talent Partners are delighted to be supporting a key partner based in Leeds who are looking to appoint an experienced administrator to jointheir busy team.
The role will be done on a temp to perm basis.
Youmust be available to start immediately or on no more than 1 week notice period.
Hours are Monday to Friday 8am until 5.00pm on site.
Duties will include:
- Handling customer calls and emails
- follow up and provide quotes
- process orders
- respond to emails
- work closely with the sales teams
you will need to have had previous experience in office based role before and be comfortable speaking with people over the phone.
please apply now for an immediate call back
Customer Support Lead
Posted 1 day ago
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Job Description
Key Responsibilities:
- Lead, mentor, and motivate a team of customer support representatives to achieve performance targets.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Ensure adherence to service level agreements (SLAs) and quality standards in all customer interactions.
- Handle escalated customer issues, providing timely and effective resolutions.
- Develop and maintain comprehensive knowledge base articles and training materials for the support team.
- Analyse customer feedback and support metrics to identify trends and areas for service improvement.
- Collaborate with other departments to resolve complex customer issues and advocate for customer needs.
- Contribute to the development and implementation of new customer support strategies and initiatives.
- Ensure efficient use of customer support tools and technologies.
- Foster a positive and supportive team environment.
- Stay updated on product knowledge and industry best practices in customer service.
Customer Support Specialist
Posted 2 days ago
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Job Description
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Customer Support Specialist
Posted 3 days ago
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Customer Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Key responsibilities include responding to customer queries about products, orders, and services; troubleshooting and resolving issues efficiently; processing returns and exchanges; and escalating complex problems to the appropriate departments. You will maintain accurate customer records and interactions in the CRM system. A deep understanding of the company's products and services is essential, and ongoing product training will be provided. Strong written and verbal communication skills are a must, along with a friendly and empathetic tone.
We are seeking individuals with a proven track record in customer service, preferably within an online retail or tech support setting. Excellent problem-solving skills, the ability to multitask, and proficiency in using customer support software and tools are required. As this is a fully remote position, you must be self-motivated, organized, and possess a reliable internet connection and a dedicated workspace. A positive attitude and a commitment to exceeding customer expectations are highly valued. Join us in delivering outstanding support and enhancing the customer experience for our valued clients. This exciting opportunity is based remotely, serving our customer base across the UK.
Customer Support Specialist
Posted 3 days ago
Job Viewed