1443 Customer Service Representatives jobs in Dartford
Client Services Executive
Posted 12 days ago
Job Viewed
Job Description
Position: Client Services Executive
Contract Type: Permanent
Salary: 27,000 - 30,000 per annum
Working Pattern: Full Time, 8am - 4pm or 9am - 5pm
Are you a people person with a flair for providing exceptional service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! Our client is looking for a passionate and motivated Client Services Executive to join us on a permanent basis.
What You'll Do:
As a Client Services Executive, you'll be at the heart of our operations, ensuring our clients receive top-notch support and guidance. You'll be responsible for:
- Building and maintaining strong relationships with clients
- Responding to inquiries and resolving issues with a smile
- Coordinating with internal teams to ensure seamless service delivery
- Monitoring client accounts and providing updates on services
- Assisting in the development of client-focused solutions
What We're Looking For:
- Passion for Service: You genuinely care about helping clients and ensuring their needs are met.
- Strong Communication Skills: You can convey information clearly and effectively, both verbally and in writing.
- Problem-Solver: You enjoy tackling challenges and finding solutions that work for everyone.
- Team Player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
Why Join Us?
We offer a vibrant work culture where your contributions are valued and your career can flourish. Here are some perks of joining our team:
- Competitive Salary: Earn between 27,000 - 30,000 annually, depending on experience.
- Full-Time Position: Enjoy a stable work schedule that allows you to balance work and life.
- Professional Growth: We're committed to your career development with opportunities for training and advancement.
- Supportive Environment: Join a friendly team that celebrates successes and supports one another.
What's Next?
If you're ready to take the next step in your career and make a real impact in a rewarding role, we'd love to hear from you! Apply now and let's embark on this exciting journey together!
Note: Driving is not required for this position. We're looking for someone who can work full-time in our office.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Client Services Associate, Capital Markets
Posted 2 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
07
**The Role**
The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform, and Excel Plug-in, combined with on the job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.
**The Team**
You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who are able to work well within a team and can demonstrate exceptional learning agility, creativity and problem-solving ability.
**The Impact**
Client Services Associates are the first point of contact for clients. You'll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you're a natural problem solver with a passion for finance, then this could be the role for you.
**What's in it for you**
You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world's financial markets.
You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will get an opportunity to work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers and get to be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office. Career paths include client facing roles with our Sales and Customer Success teams.
**Responsibilities**
+ Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
+ Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
+ Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
+ On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client's workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.
**What We're Looking For**
+ BSc or BA degree, or equivalent graduated no later than June 2025
+ A background in Business, Economics or Finance is beneficial but not a necessity.
+ Fluency in French or German languages.
+ Excellent written and verbal presentation and communication skills.
+ Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
+ Ability to effectively multitask, prioritise and work in a team. Positive, flexible and proactive with a "can do" attitude.
**Right to work requirements**
This role is limited to persons with indefinite right to work in UK.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 314760
**Posted On:** 2025-07-09
**Location:** London, United Kingdom
Senior Client Services FCP Specialist
Posted 377 days ago
Job Viewed
Job Description
The role specifically falls within the Commercial Team, which is part of Vitesse’s broader Commercial Sales Team, reporting to our Head of Client Services. The Commercial Team has a number of different responsibilities with the overarching aim of growing revenues across both existing and new customers, you will play a pivotal role liaising with internal and external stakeholders across the Lloyd’s Insurance Market.
YOUR MISSION
We’re looking for a Client Services Manager to join our Team in Holborn, London in a specialised role. You will be working primarily with our Relationship Management Team and Business Development to build strong relationships and support commercial growth across our client base with a specific focus on Faster Claims Payments, (FCP) - our key Lloyd’s Market initiative.
You will become the go-to person within Client Service on FCP, and act as a key point of contact for all Managing Agents in relation to complex or emerging FCP queries. Managing resolution across Vitesse, Lloyd’s, LIMOSS and relevant participants, you’ll use your experience to inform our roadmap and educate colleagues and market participants. You’ll be working alongside our Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Commercial Team with revenue growth.
RESPONSIBILITIES
- Develop strong relationships with our existing customers through a deep understanding of our FCP proposition with proactive engagement and effective communication
- Collaborate with internal Vitesse teams to resolve complex or emerging FCP queries, adhering to SLAs and seeking opportunities to improve quality, speed and process where applicable.
- Supporting complex queries responses and then ensuring that they are captured within market FAQ and other service record points and feeding any necessary development change back into the Vitesse functions.
- Provide training and support across internal and external teams to increase detailed understanding of FCP processes and impacts
- Work in collaboration with the Lloyd's/LIMOSS Partnership team and other key stakeholders to advocate for market participants
- Develop end to end process understanding
- Attendance at market events
- Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets.
Requirements
- Experience in customer facing role with a strong client-oriented focus.
- Strong confident communicator with excellent listening skills
- Good understanding of Insurance/Lloyd’s market.
- Analytical mindset - ability to utilise data to support strategy and decisions.
- Proficient in excel, word, power point & outlook.
- Ability to build and grow sustainable client relationships.
- Ability to prioritise workloads and complete tasks in a timely manner.
- Ability to work effectively in a team to deliver solutions for clients.
- Strong sense of ownership and accountability
- Used to working in a fast-paced environment.
- Highly motivated to work in a start-up environment!
- Strong understanding of the end to end FCP flow from both technical and operational perspective would be advantageous
Benefits
- 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
- Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
- Contributory pension scheme
- Enhanced Parental leave
- Cycle to Work Scheme
- Private Medical Insurance with AXA
- Unlimited access to therapy sessions through our partner, Oliva
- Discounted Gym membership through Gympass
- Financial Coaching with Octopus Wealth
- 2 days of volunteering leave per year
- Sabbatical after 5 years’ service
- Life Assurance - MetLife (UK employees only)
- Ongoing Learning and Development to support you reach your career goals
We are Vitesse – the payment provider of choice for the insurance and treasury industry.
Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.
With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.
We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.
As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?
Vitesse at our best – our values
The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes
Confident Humility
We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.
Driven to Succeed
We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.
Tenacious Responsibility
We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.
We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.
Private Client Services US/UK Tax Director
Posted 1 day ago
Job Viewed
Job Description
We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.
We’ll broaden your horizons
The BDO US led private client practice concentrates an offering to address the key US market with a unique tax system which requires US persons to comply in the US irrespective of tax residence.
In spite of global changes the US remains a key market for entrepreneurs and families with ramifications of planning and support to address the complexities that the US system places upon those with foreign structures from entities, through trusts, pensions and investments.
The provision of services that combine US expertise as a central focus alongside the UK and other third country requirements, positioned as a service for the HNW and SHNW continues to be a growing market as the complexity of the US system alongside many other countries mean that clients and prospects increasingly need access to a truly advisory service which is a differentiator in the way that BDO is building its team.
We’ll help you succeed
Our rapidly growing Private Client Team manage funds, businesses and trusts of individuals, families, and entrepreneurs. Alongside solving a constantly evolving range of technical challenges, working in this team means building strong relationships with individuals so you can become their trusted advisor and oversee their tax affairs in line with what they want to achieve as an individual or business.
We’ve established a strong global network that is recognised as a leader especially in looking after entrepreneurs and owner-managed businesses. You’ll need excellent people skills and strong technical ability as you visit clients across the world. In return, you’ll have unparalleled access to partners and opportunities to develop your career in many different directions as you work across a truly diverse portfolio of global clients.
Responsibilities:nLeading client relationships with a proactive advisory approach and a strong, adaptable manner to suit an eclectic and demanding client base
In depth experience and a strong understanding of working with families and entrepreneurs delivering dual US/UK written advisory memos on topics including pre-US and pre UK residency tax planning, succession planning including advising on trusts, alternate structuring and pensions
Wide experiences with the use of the UK/US treaty in detail
Advanced understanding of complex foreign tax credit scenarios and planning solutions.
An established record of winning work
A reputation in the marketplace and familiarity working in conjunction with lawyers, wealth advisers and other professionals that support UHNW individuals with US aspects to their lives
Signing out complex UK and US tax returns including Forms 1040, 1040NR, 3520, 5471, 8858, 8865 etc
Experience of presenting internally and externally on topics pertinent to US PCS tax matters
The individual would be able to form strong collaborative relationships with other teams on projects
A desire for continual learning, assisting in training and inculcating US advisory skills, and development in the junior members of the team
Good people management skills and an ability to actively support and influence the continual improvement in efficiencies and the evolution of the US PCS strategic offering in line with the wider firm initiatives.
Eager for the opportunity to develop a fast-growing US/UK Private Client practice
A successful candidate would have a drive for finding practical solutions, an ability to collaborate and the initiative and resilience to persevere with challenging work.
We’re looking for someone with:nUS Enrolled Agent (EA) and ATT qualifications required as a minimum.
A broad base of US and UK private client experience working with UHNW families and their family offices
Extensive experience delivering written advisory reports
Strong capabilities to lead and manage complex projects resolving US and foreign matters involving clients, their advisors, and our global network where needed
The passion to make a significant impact within a small, fast growing, dynamic team
You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.
Good deal of advisory experience and will likely be found in HNW teams.
You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.
At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
We’re in it together
Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.
Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.
We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.
We’re looking forward to the future
At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Private Client Services US/UK Tax Director
Posted 1 day ago
Job Viewed
Job Description
In spite of global changes the US remains a key market for entrepreneurs and families with ramifications of planning and support to address the complexities that the US system places upon those with foreign structures from entities, through trusts, pensions and investments.
The provision of services that combine US expertise as a central focus alongside the UK and other third country requirements, positioned as a service for the HNW and SHNW continues to be a growing market as the complexity of the US system alongside many other countries mean that clients and prospects increasingly need access to a truly advisory service which is a differentiator in the way that BDO is building its team.We’ll help you succeed Our rapidly growing Private Client Team manage funds, businesses and trusts of individuals, families, and entrepreneurs. Alongside solving a constantly evolving range of technical challenges, working in this team means building strong relationships with individuals so you can become their trusted advisor and oversee their tax affairs in line with what they want to achieve as an individual or business.We’ve established a strong global network that is recognised as a leader especially in looking after entrepreneurs and owner-managed businesses. You’ll need excellent people skills and strong technical ability as you visit clients across the world. In return, you’ll have unparalleled access to partners and opportunities to develop your career in many different directions as you work across a truly diverse portfolio of global clients.Responsibilities:Leading client relationships with a proactive advisory approach and a strong, adaptable manner to suit an eclectic and demanding client baseIn depth experience and a strong understanding of working with families and entrepreneurs delivering dual US/UK written advisory memos on topics including pre-US and pre UK residency tax planning, succession planning including advising on trusts, alternate structuring and pensionsWide experiences with the use of the UK/US treaty in detailAdvanced understanding of complex foreign tax credit scenarios and planning solutions.An established record of winning workA reputation in the marketplace and familiarity working in conjunction with lawyers, wealth advisers and other professionals that support UHNW individuals with US aspects to their livesSigning out complex UK and US tax returns including Forms 1040, 1040NR, 3520, 5471, 8858, 8865 etcExperience of presenting internally and externally on topics pertinent to US PCS tax mattersThe individual would be able to form strong collaborative relationships with other teams on projectsA desire for continual learning, assisting in training and inculcating US advisory skills, and development in the junior members of the teamGood people management skills and an ability to actively support and influence the continual improvement in efficiencies and the evolution of the US PCS strategic offering in line with the wider firm initiatives.Eager for the opportunity to develop a fast-growing US/UK Private Client practiceA successful candidate would have a drive for finding practical solutions, an ability to collaborate and the initiative and resilience to persevere with challenging work.We’re looking for someone with:
US Enrolled Agent (EA) and ATT qualifications required as a minimum.A broad base of US and UK private client experience working with UHNW families and their family officesExtensive experience delivering written advisory reportsStrong capabilities to lead and manage complex projects resolving US and foreign matters involving clients, their advisors, and our global network where neededThe passion to make a significant impact within a small, fast growing, dynamic teamYou’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.Good deal of advisory experience and will likely be found in HNW teams. You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.We’re in it togetherMutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitionsWe’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Managing Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services
Posted 2 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services
Managing Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a?sustainable?economy where everyone can prosper. We support a wide range of digital payments choices, making transactions?secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Managing Consultant, Advisors - Strategy & Transformation
Mastercard Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
This role will focus on building and growing the Retail & Commerce (R&C) practice at Mastercard, within the Strategy & Transformation specialisation. The R&C Managing Consultant will engage with Mastercard insights and diverse range of technology platforms, strategic consulting offerings, and marketing activation services. The R&C Managing Consultant will serve regional and global clients across financial institutions, digital & fintech players, and retail & commerce verticals and help clients develop and implement strategies to acquire new consumers, increase activation, deepen engagement, and build loyalty?
You are a great fit if you have experience in strategy, transformation, and analytics at a retailer, including e-commerce platforms, and/or a strategy consulting background with projects in retail strategy and insights (if so, please feel free to list the types of retail clients). But even more importantly, you are highly customer centric, like working with teams to solve complex and ambiguous problems, and can build trust-based relationships with clients while helping them challenge the status quo?
Roles and Responsibilities
Client Impact
- Lead client engagements across Retail and Commerce and Digital Partners
- Build retail and commerce practice by developing a robust understanding of Mastercard products and data analytics
- Develop strong value-driven narratives and customised presentations to support new business pitches
- Work closely with business development teams for an effective joint go to market and ensure best in class value delivery
- Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
- Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Team Collaboration & Culture
- Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills
- Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
- Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
- Provide on-the-job training, coaching, and mentorship to junior consultants
Qualifications
- 6-8 years work experience in consulting, corporate strategy, business intelligence, business line management, or product management as well as undergraduate degree
- Understanding of UK digital partners and merchants, experience at retail-focused consultancy or e-commerce platform strongly preferred
- Experience working on consumer engagement and acquisition projects or initiatives (lifecycle marketing, CRM, loyalty programs, customer journeys, channel strategy, segmentation, etc.)
- Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
- Experience managing key client relationships and leading conversations with senior internal and external stakeholders
- Knowledge of business KPIs, financials, and organizational leadership
- Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
- Logical, structured thinking, and affinity for numerical analysis
- Advanced Word, Excel, and PowerPoint skills
- Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English and the local office language (if applicable)
- Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
- Experience generating new knowledge or creating innovative solutions for a firm
- Relevant industry expertise
- MBA or master's degree with relevant specialization (not required)
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Client Partner - Telco, Media, Technology & Services - London
Posted 10 days ago
Job Viewed
Job Description
About the job you are considering
Capgemini's Telco Media Technology Services (TMTS) team are expanding and looking for focused sales people to join us in our growth.
Join us a Client Partner and benefit from a leadership team that is known for its supportive & development-focused strategy.
You will become a member of the Technology & Services sub-sector market unit, supporting the wider go-to-market strategy and our competitive differentiation in order to support growth plans. You will be expected to lead by example, demonstrate sales acumen, form and be part of effective teams and a clear desire and ambition to be recognised as a high-performer and future leader in our business.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
You will be responsible for a portfolio of accounts and developing new opportunities. You will have to build client intimacy, account strategy, sales and manage the operations & performance of the account P&L.
- Reach - CxO intimacy and coverage
- Relevance - Penetration in Cloud & Data + Group/industry portfolio
- Resilience - Progress in market share and annuity business
- Results – Top line growth and improved profitability
As part of the role you will engage pursuit teams and qualify leads as they are identified. The successful candidate will also craft proactive propositions, develop winning sales plans and drive the account performance to support growth. In your background you will have strong client networking skills, building relationships across the accounts stakeholder community. You will be able to demonstrate success in forging strong trust-based relationships and engagement across the breadth of the Capgemini global service lines to hit agreed budgets for sales, revenue, profitability and investment.
Key for the role will be your sales experience in addition to a degree of knowledge of the Telco, Media, Technology Services market, client business drivers and your ability to identify solutions and insights to build credibility. You will develop over time an awareness of the broad set of Capgemini capabilities through strategy, innovation, digital transformation, technology, infrastructure and business process outsourcing. You will not likely be an expert in all of these, but you will be able to leverage your industry knowledge and credibility to bring the power of Capgemini’s expertise to support you in developing client business.
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Your skills and experience
You are likely to have experience of selling broadscale technology services with a background in the Telco and Media market. Specifically, you will bring:
- Strong sales experience including exposure to sizeable deals and complex programmes
- A track record of relationship building with senior client stakeholders
- Industry insights on the role of digital, strategic advisory partners and potential to exploit next generation digital solutions
- Experience of managing a sales targets and planning with discipline in account forecasting and performance reporting
- Ability to innovatively and constructively challenge the status quo to drive forward the business
- Able to operate with a high degree of independence as well as being part of a team
- Experienced in opportunity qualification and bid management disciplines, controls & winning sales plans
- Knowledge of the digital industry, key players, points of differentiations, offers and broad capabilities
- Drive, determination and ambition to lead a high-performing account and team
To be successful you’ll bring strong personal skills and the ability to overcome internal barriers through the use of drive, determination and influencing skills. You’ll have a natural ability to work in mixed teams of colleagues and senior executives and possess outstanding communication and interpersonal skills.
Your security experience
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does "Get The Future You Want" mean for you?
Competitive total reward package
We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.
Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
Impactful and ethical
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere®. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
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Customer Support Executive
Posted 2 days ago
Job Viewed
Job Description
Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000
Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.
In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.
If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.
What You'll Be Doing:
- Managing day-to-day order fulfilment with precision and care
- Proactively resolving issues to keep things running smoothly
- Acting as a key point of contact for customers, ensuring a frictionless experience
- Keeping clients informed and updated with clear, timely communication
- Supporting process improvements and operational efficiency
- Building strong relationships with customers and internal teams
What You'll Need:
- A strong customer-first mindset
- Excellent communication and organisational skills
- Problem-solving ability and creative thinking
- High attention to detail and the ability to manage multiple priorities
- Good commercial awareness and team spirit
- Confident using Microsoft Office and Outlook
If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.