112 Customer Service Representatives jobs in Harlow

Role Overview

The Help Desk Operator at Artek will act as the first point of contact for all customer and internal support queries. This role involves responding to inquiries, troubleshooting issues, providing accurate information, and ensuring timely resolutions. The position requires close collaboration with sales, logistics, and operations teams to deliver excellent service and maintain smooth communication across the business.

Key Responsibilities

• Handle incoming inquiries via phone, email, and ticketing system.
• Provide accurate product, service, and order-related information.
• Log, monitor, and resolve support tickets promptly, escalating when necessary.
• Liaise with logistics, warehouse, and customer service teams to address customer needs.
• Follow up with customers on open requests and provide timely updates.
• Assist with troubleshooting product, order, or delivery-related concerns.
• Maintain detailed records of interactions, issues, and resolutions.
• Identify recurring problems and suggest improvements to processes.
• Support internal staff with operational and system-related help desk queries.
• Prepare reports for management on customer queries and resolution performance.

Skills Required

• Strong communication and active listening skills.
• Excellent telephone and email handling abilities.
• Customer-focused approach with problem-solving skills.
• Ability to handle multiple tasks and prioritise under pressure.
• IT literacy, including MS Office and CRM/ticketing systems.
• Strong organisational and record-keeping skills.
• Calm and professional approach in challenging situations.
• Team-oriented and proactive attitude.

Qualifications

• Minimum GCSEs / High School Diploma or equivalent.
• Previous experience in a help desk, call centre, or customer service role (preferred).
• Familiarity with CRM or ticketing systems (advantageous).
• IT or customer service training/certifications (desirable).
• Willingness to undertake ongoing training and development.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Work Location: In person

Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.

Job Description: Client Relations Manager

We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.

You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.

You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.

Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.

Key Objectives:

• Organize and manage all required documentation to facilitate the sales process.
• Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
• Oversee and support the progression of sales through timely follow-ups and clear communication.
• Address client inquiries related to property details, reducing the need for developer involvement.
• Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.

Core Responsibilities:

• Provide regular updates to the sales team on the status of their clients.
• Maintain consistent communication with clients and internal teams about project developments.
• Monitor sales progress through completion and promptly address inquiries from clients and agents.
• Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
• Take the initiative to ensure performance standards are consistently met.

Education:

• Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.

Skills and Requirements:

• Fluency in English and French, with excellent verbal and written communication skills.
• Strong numerical skills and the ability to work effectively with clients and team members.
• Motivated to learn new concepts and take on new projects.
• A proactive, hands-on approach with a strong sense of initiative and problem-solving.
• Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.

For more information please apply ASAP!

Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

Hi, we're Bloom & Wild. We don't just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It's being there for the highs. Stepping up for the lows.

We care wildly about people and our planet. Which is why we're so proud to be a certified B Corp – committed to making long-term positive change for our community, and the world around us.

Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we've fulfilled and delivered over 20 million orders (and counting), making us the largest direct to consumer flower business in Europe.

Now home to a family of 3 beautiful brands, we're driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.

Customer Delight Team @ Bloom & Wild Group

With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out.

• Do you love to be in contact with people, take problems seriously, and strive for solutions?
• Do you have a friendly personality and like to make people happy?
• Are you proactive and like to work in a dynamic environment?

Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction

In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. As a part of both the Dutch and UK teams you'll handle requests from both Dutch-speaking and English-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible for our Dutch and British customers via email, whatsapp and phone. From time to time we will also ask you to jump into our German email queues (you can answer in English or Dutch, we are working with a great translation tool).

You will also be responsible for coordinating Dutch deliveries in the Netherlands and you will be in contact with logistics partners to provide our customers with up-to-date information. It is essential that you can think in a solution-oriented way and are able to act independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away.

We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person.

Please note that this role requires fluent German language skills.

• What you'll be doing:

• A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties

• You'll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role
• Working hours for this role will be with shifts between 08:00 and 19:00 (GMT) Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role. We expect you to work at least one evening shift per week and in a pattern across weekends too.

• • Strong verbal communication and writing skills in German (fluent) as well as English as you will work to support customers in both languages
• A background in a customer service-oriented position is a plus
• Comfortable working towards quality and productivity targets
• A solution-oriented and friendly attitude as well as a kind nature
• Proactive and definite 'can do' attitude.
• These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you.

Belonging @ Bloom & Wild

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.

Our ways of working

We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.

We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you'll agree this with your manager.

Whether it's through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.

We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly: we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas

Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference

Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other

Work that works for you

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

Our perks and benefits include:

25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year

1 Volunteering day each year

Enhanced family leave and a workplace nursery scheme

A flexible training framework for every stage of your career

Irresistible discounts on our products, blooms & subscriptions

Share in our success with a choice to take equity options from day 1

For more information on our perks & bens, please see

Getting hired

We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited) that we're the right move for you.

We believe in leading change for good, so if there's anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.

Role: Customer Support Advisor

Location: London W1U 2AU (with hybrid working after completion of training)

Salary: £27,020.00 per annum plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: hours PW Sunday-Thursday

Expert Heath Ltd has over 15 years of experience in leading the way in Digital Medicine. Our mission is to achieve excellence in delivering personalised and accessible healthcare on a large scale. Our algorithms are the basis of our patient-facing digital consultations and clinician-facing decision-making tool. Our algorithms power brands such as LloydsPharmacy Online Doctor, Well Online Doctor and Sexual Health London.

Role Purpose

In this role, you will play a key role in advancing digital healthcare transformation, ensuring that patients receive safe, efficient, and high-quality service in a dynamic, evolving environment. Initially office-based for a 6-8 week training period Monday to Friday, this position will transition to hybrid/contracted working pattern once training is complete. Your contracted working pattern is Sunday-Thursday.

What's in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Employee discount site

Employee assistance programme

In-house mental health support

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme*(subject to minimum earnings)

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Hybrid working

Commitment to CPD/training

25 days annual leave

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you'll be doing?

• Deliver a discreet, responsive, and efficient service to patients.
• Prioritize patient safety and uphold the highest standards of care.
• Collaborate as part of a fast-paced, high-energy team.
• Manage high volumes of patient inquiries with accuracy and empathy.
• Confidently engage with patients over the phone, focusing on first-contact resolution.
• Use the secure internal messaging system as the primary communication tool for patient responses.
• Operate the bespoke Online Doctor OPMS system to accurately flag calls and messages, ensuring precise data collection.
• Allocate lab test results to patients and assist them in arranging relevant treatments as needed.
• Coordinate with pharmacies, labs, and GP surgeries to support patient care.
• Report and address any operational or service-related issues impacting patient satisfaction.
• Investigate and resolve complaints received via multiple channels, including secure messaging.
• Oversee patient identity verification checks through an external partner.
• Follow policies and procedures related to NHS partnerships.
• Serve as the 'voice of the customer' in business projects and expansion initiatives.
• Work cross-functionally with various departments to represent Online Doctor.
• Triage calls to other business areas as appropriate.

Who are we looking for?

• Experienced in customer service with at least 2 years in a call centre or customer facing role.
• Confident communicator who thrives on resolving patient queries over the phone and via secure messaging.
• Empathetic and energetic personality with a strong commitment to delivering first-contact resolution.
• Organised and self-motivated, able to manage high volumes of patient interactions with precision and care.
• Tech-savvy with solid skills in Outlook, Excel, Word, MS Teams, and CRM systems.
• Healthcare-aware — prior experience in a medical or digital health setting is a plus.
• Detail-oriented problem solver who can investigate complaints and support operational improvements.
• Team player ready to collaborate across departments and represent the voice of the patient in business initiatives.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Identify opportunities to improve customer service processes.
• Gather customer feedback and relay it to relevant teams.
• Maintain a high level of customer satisfaction.
• Collaborate with internal teams to resolve customer issues.
• Stay up-to-date with product knowledge and company policies.

• Previous experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent required.

Job Type: Full Time (35 hrs per week, Mon - Fri), Permanent Contract

Location: Hybrid Working (3 days in Head Office Wembley Park HA9, 2 days WFH)

Reports to: Service Manager, dotted line responsibility to Team Leader - Customer Services

Casio Electronics Co. Limited, a leading multinational electronics company, is seeking a highly motivated and dedicated Customer Support Advisor to join our Service Centre team in the UK. At Casio we pride ourselves on launching innovative designs and leading technologies to both consumer and B2B sectors. Our products span across a variety of categories including watches, calculators, musical instruments and medical devices. Our vision is to see our brands inspire users across generations.

As a Customer Support Advisor you will provide professional, efficient and friendly customer support by handling enquiries across multiple channels including telephone, email, live chat, WhatsApp and social media; maintaining Casio's service standards and promoting a positive customer experience. This is an entry level to intermediate position designed to build product and service expertise whilst contributing to team success.

Joining Casio means stepping into an environment where you can team up with passionate and talented individuals who share our vision. Our employees are at the heart of everything we do, and we are excited to share that Casio UK has recently been recognised as a Great Place To Work . This achievement is something we take great pride in, and we are committed to continuously improving our workplace culture.

• Respond to customer inquiries in a prompt, courteous, and accurate manner.
• Handle incoming communications through phone, email, and digital channels.
• Provide information regarding Casio's products, services, warranties, and repair options.
• Assist with Parts & Accessories inquiries, including processing orders for parts.
• Record all interactions accurately in the CRM system (Zendesk).
• Adhere to established processes and escalate any complex or unresolved issues.
• Achieve performance targets related to quality, response times, and customer satisfaction.
• Make a positive contribution to a collaborative, customer-focused team.

Requirements

• At least one year of experience in customer service, retail, or administrative positions.
• Outstanding verbal and written communication abilities.
• Strong skills in active listening and interpersonal communication.
• Effective organisational and time management capabilities.
• Proven ability to handle multiple tasks with changing priorities.
• Ability to remain calm, resilient, and professional when addressing customer complaints or inquiries.
• Willingness to learn new systems, processes, and product information, and openness to feedback for personal development.
• A positive attitude and a strong desire to grow and develop within the department.
• A collaborative team player who enjoys supporting colleagues and contributing to the success of the team.
• Basic familiarity with the Microsoft Office suite.
• Previous experience with CRM systems (preferably Zendesk) is highly desirable, but not essential as comprehensive training will be provided.

Benefits

• 25 days annual leave plus Bank Holidays
• Paid Birthday Day Off
• Competitive Salary
• Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
• Death In Service (4x salary)
• Excellent non-contributory Pension Scheme, up to 14%**
• Employee Discount, up to 50%**
• Anytime access to personal development and training courses via LinkedIn Learning
• Anytime access to retail discounts at 200+ retails (Reward Gateway)