1936 Customer Service Representatives jobs in Harlow
Client Services Supervisor
Posted 14 days ago
Job Viewed
Job Description
Job title: Client Services Supervisor
Location: Witham
Salary 40,000 - 45,000
Benefits:
- 5% EE with 5% ER pension
- 24 days (rising to 25 in 2024) holidays plus public bank holidays
- Life Assurance - 3x cover
- Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
- Employee Assistance Program
- Cycle to Work - Flex Self Funded
- Techscheme (White Goods) - Flex Self Funded
- Gym Membership discount vouchers - Flex Self Funded
- Discounts/Perks - Flex Self Funded
- Learning - not work related - Flex Self Funded
We're looking for a dynamic leader who thrives in a technical environment and has a passion for delivering exceptional client service. You'll be someone who can balance the demands of team management with hands-on involvement in complex client relationships, while driving continuous improvement across all service areas.
A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role.
About
Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.
The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.
Key Responsibilities
Team Leadership & Management
- Lead and develop a team of 4-6 Client Service Coordinators
- Manage workload distribution and maintain appropriate staffing levels
- Conduct appraisals, training, and performance management
- Act as the primary technical point of contact for complex client queries
Service Delivery Excellence
- Oversee the coordination of laboratory services including sample handling, confirmations, and results delivery
- Monitor key performance indicators to ensure exceptional service standards
- Build and maintain strong relationships with clients and internal stakeholders
- Resolve issues and problems as they arise, working closely with laboratory teams
Business Development & Commercial Focus
- Support production of quotations, tenders, and discount requests
- Drive effective cash collection in liaison with Credit Control
- Maintain up-to-date market intelligence and industry best practices
- Ensure client data quality and system efficiency
Quality & Compliance
- Ensure adherence to strict health, safety, and environmental guidelines
- Maintain company quality systems across the entire team
- Drive process improvements and system enhancements
- Champion change initiatives
Essential Requirements
Experience & Qualifications
- Degree level qualification (or equivalent experience)
- Proven people management / Supervisory experience
- Experience in contract and commercial agreements
- Background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols
Client Services Associate
Posted today
Job Viewed
Job Description
**Grade Level (for internal use):**
07
**Client Services Associate, Capital Markets**
**The Role**
The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform, and Excel Plug-in, combined with on the job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.
**The Team**
You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who are able to work well within a team and can demonstrate exceptional learning agility, creativity and problem-solving ability.
**The Impact**
Client Services Associates are the first point of contact for clients. You'll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you're a natural problem solver with a passion for finance, then this could be the role for you.
**What's in it for you**
You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world's financial markets.
You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will get an opportunity to work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers and get to be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office. Career paths include client facing roles with our Sales and Customer Success teams.
**Responsibilities**
+ Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
+ Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
+ Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
+ On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client's workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.
**What We're Looking For**
+ Ability to join a class of new hires in **January 2026**
+ BSc or BA degree, or equivalent graduated no later than January 2026
+ A background in Business, Economics or Finance is beneficial but not a necessity.
+ Fluency in French or German languages.
+ Excellent written and verbal presentation and communication skills.
+ Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
+ Ability to effectively multitask, prioritise and work in a team. Positive, flexible and proactive with a "can do" attitude. **Right to work requirements** This role is limited to persons with indefinite right to work in UK.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Specialist, Client Services
Posted 13 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
08
**The Team:**
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact:**
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
+ Manage incoming customer requests using internal systems and processes.
+ Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
+ Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
+ Manage the communication and relationship between clients and the business.
+ Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
+ Drive continual improvement of the client service processes.
+ Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Able to self-organize, schedule, and prioritize effectively.
+ Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
+ Advanced working knowledge of main Microsoft Office programs required.
+ Strong oral and written communication skills are essential.
+ Experience with client facing responsibilities an advantage.
+ Interest in working with software systems and technology.
+ Adept at building and maintaining relationships with external clients and with colleagues at all levels.
**Additional Preferred Qualifications:**
+ Experience or strong knowledge of indices and ETFs an advantage.
+ Experience with SQL Server, XML, JAVA, or Python beneficial.
+ Prior use of salesforce or similar client support tools.
+ Data visualisation and/or AI experience desirable.
**Right to Work Requirements:**
This role is limited to persons with indefinite right to work in the United Kingdom.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
Head of Client Services
Posted 1 day ago
Job Viewed
Job Description
London or NYC | Hybrid | exceptional base + bonus + equity
Our leading global trading technology client is seeking a senior operator to lead a high-impact, technical team at the intersection of trading support, client services, and engineering. This is a rare opportunity to work directly with world-class founders, shape the function, and help scale a business that services some of the largest and most sophisticated trading firms in the world – including hedge funds, market makers, and asset managers.
The RolenThis is not a typical production support job. The successful candidate will bring a blend of technical depth, client-facing acumen, and leadership experience. You’ll be hands-on in the early stages – understanding systems, mentoring engineers, and building operational maturity across the support function. Over time, you’ll shape the team’s strategic direction and deepen relationships with external clients.
Your role:
Act as the escalation point for high-stakes incidents with major trading clients
Engage directly with senior stakeholders, building trust and credibility
Be accountable for production stability and client experience across regions
Scale the team’s processes, tools, and performance globally
Manage and coach high-performing ICs, many of whom are strong coders
Help tier client interactions, optimise time allocation, and drive efficiency
Own execution-related support – asset class agnostic but must understand high standards
About you
Proven experience in trading support, SRE and/or production engineering
Strong knowledge of execution systems or real-time trading infrastructure
Strong client engagement skills – able to interface credibly with major institutional clients
Executive presence and EQ – a calm operator under pressure
Cloud-native mindset and familiarity with observability, automation, and tooling
Experience working in high-performance or low-latency environments (asset class flexible)
SaaS knowledge & experience a plus
Work directly with founders and influence business strategy
Inherit a top-tier global team with strong pedigree
Clear mandate and autonomy to build and evolve the function
Tech-first culture with no red tape – business cases win, not bureaucracy
Platform processes billions daily; multiple industry awards and record growth
Exceptional people, comp, benefits and culture
Note:
This is a high-urgency hire. The company has explored internally and is now going to market.
Vertex Search is acting as a recruitment agency on this engagement.
Seniority level
Director
Employment type
Full-time
Job function
Engineering, Finance, and Information Technology
Industries: Financial Services, Capital Markets, and Investment Management
#J-18808-Ljbffrn
Client Services Project Manager III
Posted 10 days ago
Job Viewed
Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
**Job Description**
When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
**Location**
This role is based in Bishops Stortford, Bishop's Stortford, UK,
**Discover Impactful Work:**
Join our ambitious team at Thermo Fisher Scientific where you will help clients tackle complex challenges and achieve their objectives. Your work will have a real-world impact, supplying to life-saving innovations and environmental sustainability.
**A day in the Life:**
+ Lead client onboarding and communication, ensuring flawless project execution.
+ Formulate and supervise detailed project plans, tracking progress and landmarks.
+ Collaborate with internal teams to deliver world-class service and drive revenue realization.
**Keys to Success:**
+ Scientific degree or equivalent experience required, or other degree with equivalent pharma/CRO work experience.
+ Minimum 1-2 years of confirmed project management experience.
+ Experience in a customer-facing role and handling sophisticated projects.
+ Familiarity with GXP requirements in a pharma or CRO environment.
**Knowledge, Skills, Abilities**
+ Outstanding leadership and communication skills.
+ Ability to analyze problems and resolve effective solutions.
+ Tight-knit teamwork and communication skills, with a customer-centric approach.
This role may require occasional overtime to meet project deadlines. The work environment is collaborative, fast-paced, and encouraging, ensuring you have the resources you need to succeed.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Vice President - Global Client Services
Posted 1 day ago
Job Viewed
Job Description
Senior Client Services FCP Specialist
Posted 448 days ago
Job Viewed
Job Description
The role specifically falls within the Commercial Team, which is part of Vitesse’s broader Commercial Sales Team, reporting to our Head of Client Services. The Commercial Team has a number of different responsibilities with the overarching aim of growing revenues across both existing and new customers, you will play a pivotal role liaising with internal and external stakeholders across the Lloyd’s Insurance Market.
YOUR MISSION
We’re looking for a Client Services Manager to join our Team in Holborn, London in a specialised role. You will be working primarily with our Relationship Management Team and Business Development to build strong relationships and support commercial growth across our client base with a specific focus on Faster Claims Payments, (FCP) - our key Lloyd’s Market initiative.
You will become the go-to person within Client Service on FCP, and act as a key point of contact for all Managing Agents in relation to complex or emerging FCP queries. Managing resolution across Vitesse, Lloyd’s, LIMOSS and relevant participants, you’ll use your experience to inform our roadmap and educate colleagues and market participants. You’ll be working alongside our Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Commercial Team with revenue growth.
RESPONSIBILITIES
- Develop strong relationships with our existing customers through a deep understanding of our FCP proposition with proactive engagement and effective communication
- Collaborate with internal Vitesse teams to resolve complex or emerging FCP queries, adhering to SLAs and seeking opportunities to improve quality, speed and process where applicable.
- Supporting complex queries responses and then ensuring that they are captured within market FAQ and other service record points and feeding any necessary development change back into the Vitesse functions.
- Provide training and support across internal and external teams to increase detailed understanding of FCP processes and impacts
- Work in collaboration with the Lloyd's/LIMOSS Partnership team and other key stakeholders to advocate for market participants
- Develop end to end process understanding
- Attendance at market events
- Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets.
Requirements
- Experience in customer facing role with a strong client-oriented focus.
- Strong confident communicator with excellent listening skills
- Good understanding of Insurance/Lloyd’s market.
- Analytical mindset - ability to utilise data to support strategy and decisions.
- Proficient in excel, word, power point & outlook.
- Ability to build and grow sustainable client relationships.
- Ability to prioritise workloads and complete tasks in a timely manner.
- Ability to work effectively in a team to deliver solutions for clients.
- Strong sense of ownership and accountability
- Used to working in a fast-paced environment.
- Highly motivated to work in a start-up environment!
- Strong understanding of the end to end FCP flow from both technical and operational perspective would be advantageous
Benefits
- 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
- Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
- Contributory pension scheme
- Enhanced Parental leave
- Cycle to Work Scheme
- Private Medical Insurance with AXA
- Unlimited access to therapy sessions through our partner, Oliva
- Discounted Gym membership through Gympass
- Financial Coaching with Octopus Wealth
- 2 days of volunteering leave per year
- Sabbatical after 5 years’ service
- Life Assurance - MetLife (UK employees only)
- Ongoing Learning and Development to support you reach your career goals
We are Vitesse – the payment provider of choice for the insurance and treasury industry.
Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.
With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.
We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.
As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?
Vitesse at our best – our values
The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes
Confident Humility
We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.
Driven to Succeed
We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.
Tenacious Responsibility
We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.
We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.
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Function Lead Project Manager for Client Services
Posted 14 days ago
Job Viewed
Job Description
Lead Project Manager
Banking Technology / Client Services
London | Hybrid | Excellent + benefits
Are you an accomplished Lead Project Manager / Programme Manager experienced in delivering complex change and technology programmes for top-tier banks? An international financial institution seeks a leader for transformational digital banking projects. Only those with deep, recent experience in large-scale banking technology or enterprise-level FS environments will be considered.
About the Role:
Play a pivotal role managing high-value digital engineering and regulatory change portfolios in a leading banking group. Oversee EMEA-scale initiatives where strong governance, cost-control, and senior stakeholder leadership are essential.
Essential Candidate Profile:
10+ years' full lifecycle programme/project management in major banking or large FS organisations.
Experience in complex, multi-million-pound banking technology change (Agile & Waterfall).
In-depth understanding of digital banking solutions, regulatory pressures, and FS risk management.
Proven track record influencing senior stakeholders, executives, and cross-functional technical teams within banking.
Mastery of governance, RAID management, vendor/consultancy oversight, and robust budget control.
Key Responsibilities:
Deliver transformational banking technology and regulatory change across EMEA operations.
Drive stakeholder engagement at all levels, from IT leaders to business executives.
Ensure controls, compliance, and best-in-class risk management.
Report concisely on benefit tracking, costs, and delivery status.
This role offers visibility, impact, and professional growth within a global bank renowned for investment in leadership.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.