112 Customer Service Representatives jobs in Harlow
Client Relations Manager (Acquiring)
Posted 10 days ago
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payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
About the Role:
Our Client Relations Team is expanding, and we’re looking for a proactive, client-focused professional to join us! If you thrive in a dynamic, fast-paced environment and are eager to be part of a rapidly growing European fintech company, this could be the perfect opportunity for you. We value transparency, collaboration, and innovation, and we’re seeking a talented Client Relations Manager who can build lasting client relationships, drive success, and make a meaningful impact.
Reporting Line: This role reports directly to the Group Chief Growth Officer
Key responsibilities:
As a Client Relations Manager , you will play a crucial role in managing and enhancing client relationships while ensuring seamless service delivery. Your responsibilities will include:
- Client Relationship Management: Serve as the primary point of contact for an assigned portfolio of clients, fostering strong, long-term relationships and acting as their trusted advisor.
- Client Success & Optimization: Provide expert guidance on system usage, offering insights and recommendations to help clients maximize efficiency and value.
- Issue Resolution & Performance Monitoring: Monitor system performance, proactively identify potential issues, and coordinate with internal teams to resolve challenges swiftly.
- Liaison & Coordination: Act as a bridge between clients and suppliers, ensuring that client requirements are clearly communicated and met.
- Project Oversight: Manage client-driven projects from inception to completion, ensuring alignment with specifications, deadlines, and quality standards.
- Collaboration with Sales & Product Teams: Work closely with the Sales team to provide clients with updates on product enhancements, ensuring they are fully informed and engaged.
Who You Are:
You’re a client champion—driven, strategic, and obsessed with delivering exceptional service. You thrive in fast-paced environments, effortlessly building relationships, retaining key clients, and driving business growth. You don’t just manage accounts; you elevate them. With deep expertise in the fintech and payments space, you anticipate industry shifts, adapt quickly, and always stay one step ahead.
- Fintech & Payments Expert – You bring 3+ years of experience in client relations, business development, or sales within fintech, payments, or financial services. You understand acquiring, cross-border payments, and merchant solutions inside out.
- Client-Centric & Growth-Driven – You know how to build strong, long-lasting relationships. You proactively engage clients, drive retention, and contribute to market expansion.
- Industry Insider – You have a deep understanding of the payments ecosystem, emerging trends, regulatory landscapes, and competitive dynamics.
- Data-Driven & Strategic – You leverage customer success metrics and KPIs to make informed decisions and maximize client value.
- Exceptional Communicator – Whether it’s negotiating deals, delivering impactful presentations, or resolving complex client needs, you communicate with confidence and clarity.
- Fast-Paced & Adaptable – You thrive in a dynamic, ever-changing environment and can pivot quickly to meet evolving business needs.
- Multilingual & Globally Minded – Fluent in English (additional languages are a plus). You understand diverse markets and are ready to engage clients across regions.
- Always on the Move – You’re willing to travel as needed to strengthen client relationships, attend key industry events, and drive business success
The perks of being a payabl.er:
- Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability.
- Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
- Grow Without Limits: Our environment is all about nurturing your talents and fuelling your ambition with endless opportunities for professional development.
- Speak Like a Local: Greek language classes, offered twice a week for all team members.
- Shop and Save: Get exclusive access to a discount card at various local businesses.
- Multicultural Workplace: Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
- Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
- Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
- Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
- Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.
European Client Relations - French Speaking
Posted 9 days ago
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An exciting entry-level opportunity has arisen to join Tradeweb's European Client Relations Team, with a particular focus for the French region. The role is based in London. Working in a challenging and dynamic environment, you will be someone who has an interest in starting a career in financial services, who enjoys working in a team environment and is motivated to learn new things.
**Job Responsibilities:**
**Operational support to the institutional clients:**
+ Be responsible for the operational onboarding of new customers, setting up users' profiles, and adjusting users' accesses.
+ Assist in any billing or regulatory configuration on various client types and across regions.
+ Assist clients with troubleshooting around daily usage inquiries.
+ Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements.
+ Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.
+ Monitor and answer any incomings on chats, emails or phone.
**Administrative support to the internal teams:**
+ Participate in building guides on new functionalities and updating current protocols to stay up-to-date with the company growth and market changes.
+ Draft summaries and sales notes after client calls or visits.
+ Actively collate clients' feedback with appropriate internal teams.
+ Provide regular monitoring and updates to the wider teams on reoccurring events and processes.
+ Communicate and coordinate with other teams in the company to help fix issues quickly, answer customers' queries and ensure any set up or update is made in a timely manner.
+ Participate in the training of new joiners and existing members of the team.
**Client Relations:**
+ Provide initial demos of the platform for new Traders or Admin users.
+ Help educate clients on how they could maximize the usage of the platform.
+ Support trading activity and ensure that clients have the necessary information to execute trades.
+ Begin to build relationships with new and existing clients.
+ Provide reliable support to the Sales team and participate in relationship management and the selling of new products/ functionalities to their clients.
+ Deliver Tradeweb's white-glove service.
**Required Qualifications:**
+ Fluency in French and English.
+ Any additional European language is beneficial.
+ Ability to work in a high-pressure, fast-paced environment
+ Good time management skills - able to work efficiently within short timeframes.
+ Technical savvy - able to use trading technology comfortably
+ Strong attention to detail - Accurate and conscientious
+ Team player - Excellent interpersonal skills - Ability to collaborate with more junior and senior people comfortably.
+ Strong independent worker - ability to take ownership & responsibility of tasks and projects with minimal involvement of other members of the team.
+ High self-motivation - always go the extra mile
+ Good knowledge of Microsoft Office (especially Outlook, Word, Excel and PPT), any additional technical skills or experiences related to data management will be beneficial.
+ Strong interest in financial markets and willingness to build knowledge across the markets offered on Tradeweb.
+ Experience or exposure to a client-focused position preferred.
**The working hours are 8am-5.30pm.**
**About Tradeweb:**
Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
Tradeweb values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
**Private Policy Statement Link:**
Help Desk Operator
Posted today
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Role Overview
The Help Desk Operator at Artek will act as the first point of contact for all customer and internal support queries. This role involves responding to inquiries, troubleshooting issues, providing accurate information, and ensuring timely resolutions. The position requires close collaboration with sales, logistics, and operations teams to deliver excellent service and maintain smooth communication across the business.
Key Responsibilities
- Handle incoming inquiries via phone, email, and ticketing system.
- Provide accurate product, service, and order-related information.
- Log, monitor, and resolve support tickets promptly, escalating when necessary.
- Liaise with logistics, warehouse, and customer service teams to address customer needs.
- Follow up with customers on open requests and provide timely updates.
- Assist with troubleshooting product, order, or delivery-related concerns.
- Maintain detailed records of interactions, issues, and resolutions.
- Identify recurring problems and suggest improvements to processes.
- Support internal staff with operational and system-related help desk queries.
- Prepare reports for management on customer queries and resolution performance.
Skills Required
- Strong communication and active listening skills.
- Excellent telephone and email handling abilities.
- Customer-focused approach with problem-solving skills.
- Ability to handle multiple tasks and prioritise under pressure.
- IT literacy, including MS Office and CRM/ticketing systems.
- Strong organisational and record-keeping skills.
- Calm and professional approach in challenging situations.
- Team-oriented and proactive attitude.
Qualifications
- Minimum GCSEs / High School Diploma or equivalent.
- Previous experience in a help desk, call centre, or customer service role (preferred).
- Familiarity with CRM or ticketing systems (advantageous).
- IT or customer service training/certifications (desirable).
- Willingness to undertake ongoing training and development.
Job Types: Full-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Work Location: In person
Client Relations Manager - French Speaking - Mat Cover
Posted today
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Job Description
Edward Mann are hiring for an excellent Client Relations Manager to join a successful client within the Property sector.
Job Description: Client Relations Manager
We are seeking a proactive and detail-driven Client Relations Manager to join our team in London. This role involves serving as the primary point of contact for clients, ensuring exceptional service and operational efficiency.
You will be responsible for managing client documentation, compliance, and partnership agreements, while fostering strong, trust-based relationships. Regular client interaction will include addressing questions, concerns, and guiding them through processes, ensuring all documentation meets regulatory and company standards.
You will support the sales process by identifying client needs and collaborating with the sales team to explore growth opportunities. In addition, you will contribute to business development campaigns and uncover new value propositions for both existing and prospective channels.
Your work will also involve gathering client feedback to improve processes and enhance the company's reputation. This position requires strong organizational skills, problem-solving abilities, and a proactive approach to client satisfaction and business success.
Key Objectives:
- Organize and manage all required documentation to facilitate the sales process.
- Act as a liaison between clients, developers, and legal professionals, providing clear guidance and ensuring all parties understand processes and documentation.
- Oversee and support the progression of sales through timely follow-ups and clear communication.
- Address client inquiries related to property details, reducing the need for developer involvement.
- Keep stakeholders motivated and aligned to meet scheduled deadlines for project exchanges.
Core Responsibilities:
- Provide regular updates to the sales team on the status of their clients.
- Maintain consistent communication with clients and internal teams about project developments.
- Monitor sales progress through completion and promptly address inquiries from clients and agents.
- Manage and follow up on departmental invoicing, ensuring all records are updated across internal systems (e.g., CRM, shared drives).
- Take the initiative to ensure performance standards are consistently met.
Education:
- Bachelor’s degree in business administration or a related field, or demonstrated experience in client and vendor relationship management.
Skills and Requirements:
- Fluency in English and French, with excellent verbal and written communication skills.
- Strong numerical skills and the ability to work effectively with clients and team members.
- Motivated to learn new concepts and take on new projects.
- A proactive, hands-on approach with a strong sense of initiative and problem-solving.
- Positive energy and a can-do attitude, with a willingness to collaborate and make an impact as part of the team.
For more information please apply ASAP!
Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
Customer Support Associate
Posted today
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Hi, we're Bloom & Wild. We don't just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It's being there for the highs. Stepping up for the lows.
We care wildly about people and our planet. Which is why we're so proud to be a certified B Corp – committed to making long-term positive change for our community, and the world around us.
Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we've fulfilled and delivered over 20 million orders (and counting), making us the largest direct to consumer flower business in Europe.
Now home to a family of 3 beautiful brands, we're driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
Customer Delight Team @ Bloom & Wild Group
With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out.
- Do you love to be in contact with people, take problems seriously, and strive for solutions?
- Do you have a friendly personality and like to make people happy?
- Are you proactive and like to work in a dynamic environment?
Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction
In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. As a part of both the Dutch and UK teams you'll handle requests from both Dutch-speaking and English-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible for our Dutch and British customers via email, whatsapp and phone. From time to time we will also ask you to jump into our German email queues (you can answer in English or Dutch, we are working with a great translation tool).
You will also be responsible for coordinating Dutch deliveries in the Netherlands and you will be in contact with logistics partners to provide our customers with up-to-date information. It is essential that you can think in a solution-oriented way and are able to act independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away.
We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person.
Please note that this role requires fluent German language skills.
What you'll be doing:
A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties
- You'll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role
- Working hours for this role will be with shifts between 08:00 and 19:00 (GMT) Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role. We expect you to work at least one evening shift per week and in a pattern across weekends too.
- Strong verbal communication and writing skills in German (fluent) as well as English as you will work to support customers in both languages
- A background in a customer service-oriented position is a plus
- Comfortable working towards quality and productivity targets
- A solution-oriented and friendly attitude as well as a kind nature
- Proactive and definite 'can do' attitude.
- These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you.
Belonging @ Bloom & Wild
We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.
Our ways of working
We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.
We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you'll agree this with your manager.
Whether it's through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.
We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
Lead change for good: we have the guts to try new things and step up to do what matters most
Think deeply, act swiftly: we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas
Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other
Work that works for you
To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
Our perks and benefits include:
25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
1 Volunteering day each year
Enhanced family leave and a workplace nursery scheme
A flexible training framework for every stage of your career
Irresistible discounts on our products, blooms & subscriptions
Share in our success with a choice to take equity options from day 1
For more information on our perks & bens, please see
Getting hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited) that we're the right move for you.
We believe in leading change for good, so if there's anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.
Bloom&WildCustomer Support Advisor
Posted today
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Job Description
Role: Customer Support Advisor
Location: London W1U 2AU (with hybrid working after completion of training)
Salary: £27,020.00 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: hours PW Sunday-Thursday
Expert Heath Ltd has over 15 years of experience in leading the way in Digital Medicine. Our mission is to achieve excellence in delivering personalised and accessible healthcare on a large scale. Our algorithms are the basis of our patient-facing digital consultations and clinician-facing decision-making tool. Our algorithms power brands such as LloydsPharmacy Online Doctor, Well Online Doctor and Sexual Health London.
Role Purpose
In this role, you will play a key role in advancing digital healthcare transformation, ensuring that patients receive safe, efficient, and high-quality service in a dynamic, evolving environment. Initially office-based for a 6-8 week training period Monday to Friday, this position will transition to hybrid/contracted working pattern once training is complete. Your contracted working pattern is Sunday-Thursday.
What's in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Employee discount site
Employee assistance programme
In-house mental health support
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Hybrid working
Commitment to CPD/training
25 days annual leave
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you'll be doing?
- Deliver a discreet, responsive, and efficient service to patients.
- Prioritize patient safety and uphold the highest standards of care.
- Collaborate as part of a fast-paced, high-energy team.
- Manage high volumes of patient inquiries with accuracy and empathy.
- Confidently engage with patients over the phone, focusing on first-contact resolution.
- Use the secure internal messaging system as the primary communication tool for patient responses.
- Operate the bespoke Online Doctor OPMS system to accurately flag calls and messages, ensuring precise data collection.
- Allocate lab test results to patients and assist them in arranging relevant treatments as needed.
- Coordinate with pharmacies, labs, and GP surgeries to support patient care.
- Report and address any operational or service-related issues impacting patient satisfaction.
- Investigate and resolve complaints received via multiple channels, including secure messaging.
- Oversee patient identity verification checks through an external partner.
- Follow policies and procedures related to NHS partnerships.
- Serve as the 'voice of the customer' in business projects and expansion initiatives.
- Work cross-functionally with various departments to represent Online Doctor.
- Triage calls to other business areas as appropriate.
Who are we looking for?
- Experienced in customer service with at least 2 years in a call centre or customer facing role.
- Confident communicator who thrives on resolving patient queries over the phone and via secure messaging.
- Empathetic and energetic personality with a strong commitment to delivering first-contact resolution.
- Organised and self-motivated, able to manage high volumes of patient interactions with precision and care.
- Tech-savvy with solid skills in Outlook, Excel, Word, MS Teams, and CRM systems.
- Healthcare-aware — prior experience in a medical or digital health setting is a plus.
- Detail-oriented problem solver who can investigate complaints and support operational improvements.
- Team player ready to collaborate across departments and represent the voice of the patient in business initiatives.
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
Customer Support Analyst
Posted 23 days ago
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Job Description
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, the TeamWe're a collaborative and welcoming team with diverse backgrounds, cultures, and experiences. We value mutual support, continuous learning, and knowledge sharing.
About the RoleAs a Customer Support Specialist, you'll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. You'll work independently and contribute to improving support processes and customer experience.
Responsibilities
+ Investigate and resolve technical issues using data analysis and log file review
+ Reproduce customer issues in test environments and escalate when needed
+ Provide support via phone and digital channels
+ Advocate for customer needs during product development
+ Share knowledge and support colleagues across the team
Requirements
+ Working knowledge of IT systems (e.g. databases, Windows, Linux)
+ Curiosity and a proactive approach to learning new technologies
+ Experience in technical support is helpful but not required
+ Clear communication skills and a collaborative mindset
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Generous holiday allowance with the option to buy additional days
+ Health screening, eye care vouchers and private medical benefits
+ Wellbeing programs
+ Access to a competitive contributory pension scheme
+ Save As You Earn share option scheme
+ Travel Season ticket loan
+ Electric Vehicle Scheme
+ Optional Dental Insurance
+ Maternity, paternity and shared parental leave
+ Employee Assistance Programme
+ Access to emergency care for both the elderly and children
+ RECARES days, giving you time to support the charities and causes that matter to you
+ Access to employee resource groups with dedicated time to volunteer
+ Access to extensive learning and development resources
+ Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Customer Support Specialist
Posted 10 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate product and service information to customers.
- Troubleshoot and resolve customer issues efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Identify opportunities to improve customer service processes.
- Gather customer feedback and relay it to relevant teams.
- Maintain a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues.
- Stay up-to-date with product knowledge and company policies.
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent required.
Customer Support Advisor
Posted 4 days ago
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Job Description
Job Type: Full Time (35 hrs per week, Mon - Fri), Permanent Contract
Location: Hybrid Working (3 days in Head Office Wembley Park HA9, 2 days WFH)
Reports to: Service Manager, dotted line responsibility to Team Leader - Customer Services
Casio Electronics Co. Limited, a leading multinational electronics company, is seeking a highly motivated and dedicated Customer Support Advisor to join our Service Centre team in the UK. At Casio we pride ourselves on launching innovative designs and leading technologies to both consumer and B2B sectors. Our products span across a variety of categories including watches, calculators, musical instruments and medical devices. Our vision is to see our brands inspire users across generations.
As a Customer Support Advisor you will provide professional, efficient and friendly customer support by handling enquiries across multiple channels including telephone, email, live chat, WhatsApp and social media; maintaining Casio's service standards and promoting a positive customer experience. This is an entry level to intermediate position designed to build product and service expertise whilst contributing to team success.
Joining Casio means stepping into an environment where you can team up with passionate and talented individuals who share our vision. Our employees are at the heart of everything we do, and we are excited to share that Casio UK has recently been recognised as a Great Place To Work . This achievement is something we take great pride in, and we are committed to continuously improving our workplace culture.
Key Responsibilities & Duties:- Respond to customer inquiries in a prompt, courteous, and accurate manner.
- Handle incoming communications through phone, email, and digital channels.
- Provide information regarding Casio's products, services, warranties, and repair options.
- Assist with Parts & Accessories inquiries, including processing orders for parts.
- Record all interactions accurately in the CRM system (Zendesk).
- Adhere to established processes and escalate any complex or unresolved issues.
- Achieve performance targets related to quality, response times, and customer satisfaction.
- Make a positive contribution to a collaborative, customer-focused team.
Requirements
- At least one year of experience in customer service, retail, or administrative positions.
- Outstanding verbal and written communication abilities.
- Strong skills in active listening and interpersonal communication.
- Effective organisational and time management capabilities.
- Proven ability to handle multiple tasks with changing priorities.
- Ability to remain calm, resilient, and professional when addressing customer complaints or inquiries.
- Willingness to learn new systems, processes, and product information, and openness to feedback for personal development.
- A positive attitude and a strong desire to grow and develop within the department.
- A collaborative team player who enjoys supporting colleagues and contributing to the success of the team.
- Basic familiarity with the Microsoft Office suite.
- Previous experience with CRM systems (preferably Zendesk) is highly desirable, but not essential as comprehensive training will be provided.
Benefits
- 25 days annual leave plus Bank Holidays
- Paid Birthday Day Off
- Competitive Salary
- Fantastic healthcare benefits from Day One: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
- Death In Service (4x salary)
- Excellent non-contributory Pension Scheme, up to 14%**
- Employee Discount, up to 50%**
- Anytime access to personal development and training courses via LinkedIn Learning
- Anytime access to retail discounts at 200+ retails (Reward Gateway)