1944 Customer Service Representatives jobs in Islington

Position: Client Services Executive
Contract Type: Permanent
Salary: 27,000 - 30,000 per annum
Working Pattern: Full Time, 8am - 4pm or 9am - 5pm

Are you a people person with a flair for providing exceptional service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! Our client is looking for a passionate and motivated Client Services Executive to join us on a permanent basis.

What You'll Do:

As a Client Services Executive, you'll be at the heart of our operations, ensuring our clients receive top-notch support and guidance. You'll be responsible for:

• Building and maintaining strong relationships with clients
• Responding to inquiries and resolving issues with a smile
• Coordinating with internal teams to ensure seamless service delivery
• Monitoring client accounts and providing updates on services
• Assisting in the development of client-focused solutions

What We're Looking For:

• Passion for Service: You genuinely care about helping clients and ensuring their needs are met.
• Strong Communication Skills: You can convey information clearly and effectively, both verbally and in writing.
• Problem-Solver: You enjoy tackling challenges and finding solutions that work for everyone.
• Team Player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.

Why Join Us?

We offer a vibrant work culture where your contributions are valued and your career can flourish. Here are some perks of joining our team:

• Competitive Salary: Earn between 27,000 - 30,000 annually, depending on experience.
• Full-Time Position: Enjoy a stable work schedule that allows you to balance work and life.
• Professional Growth: We're committed to your career development with opportunities for training and advancement.
• Supportive Environment: Join a friendly team that celebrates successes and supports one another.

What's Next?

If you're ready to take the next step in your career and make a real impact in a rewarding role, we'd love to hear from you! Apply now and let's embark on this exciting journey together!

Note: Driving is not required for this position. We're looking for someone who can work full-time in our office.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Priory Experience in similar role with IT MSP required*

Hours: 37.5 Hours

25 days of annual leave Rising to 25 Days

what you will be doing:

1. Creation of Sales Quotes
2. Monitor and manage inflight customer IT requests
3. Management of Supplier database & relationship
4. Purchase Order Processingand Stock Management
5. Licence Provisioning

Reed Learning is looking for a Client Services Manager to join their team in Raynes Park, London.

Reed Learning partners with organisations to deliver all aspects of training management, from handling learning systems and coordinating trainers to managing attendee experiences and post-course feedback. We are looking for a Client Services Team Leader to ensure seamless service delivery and build lasting client relationships.

We have a small but growing number of Training Managed Service customers. These organisations entrust us to organise all external training, which includes running their learning management systems, identifying and working with trainers, booking the courses, and managing the attendees from initial enquiry through to capturing post-course feedback. We also work with several ‘In-Company’ customers, who book individual training courses through us.

The role of the Client Services Team Leader is to manage the day-to-day delivery of these Training Managed Services and In-Company training events, ensuring that:

• Managed Service contractual requirements are delivered
• Reed Learning realises it's commercial goals in line with the forecasted financials
• Contract performance and client satisfaction leads to retention and extension of contracts

The successful candidate will play in a key role in the ongoing growth of these services through the delivery of a brilliant service.

What you’ll be doing:

Delivering Service Excellence and Quality Standards for Training Managed Service and In-Company training customers:

• Overseeing the delivery of for all Managed Service and In-Company clients, through the co-ordination of third-party suppliers.
• Line Management of two Managed Services Training Administrators. This team will grow as we add new customers to our portfolio.
• Delivering all services to clients with expertise, a focus on quality and demonstrating a desire to exceed customer expectations.
• Being the first point of contact for the resolution of any issues experienced within the delivery of Reed Learning’s In-Company and Training Managed services.
• Preparing and submitting Management Information to customers.
• Leading weekly and monthly Service Review Meetings, and having an active role in preparing for and contributing to Annual Review Meetings.

Client and Supplier Relationship Management:

• Ensuring the establishment and development of world-class client relationships up to senior management level.
• Assuming responsibility for the delivery of a service that meets established client Service Level Agreements, Key Performance Indicators, and customer satisfaction targets.
• Ensuring that all activities undertaken in service delivery are in line with any contractual and Service Level Agreement requirements.
• Managing supplier relationships, identifying and onboarding suitable new suppliers who add to Reed Learning’s offering.
• Ensuring suppliers are compliant, and that our supplier processes are robust and efficient.

Growing customers through reactive and proactive approaches:

• Responsible for responding to In-Company Training, Coaching, Training Managed Services and Learning Consultancy leads that come through via the website, email, or course marketplaces.
• Acting as the point of contact for new and existing In-Company Training and Training Managed Services customers, giving guidance and support on the training and development services that could benefit their organisation.
• Talking to customers on the phone/Teams, offering helpful advice and guidance based on their needs.

Continual Improvement and Development:

• Supporting the Client Services strategy, which is to grow and further professionalise everything that we do.
• Developing your team, through coaching and guidance, to help them grow within their roles.
• Ensuring that all opportunities and threats are pre-empted and managed to the benefit of both the client and Reed Learning.
• Contributing ideas, as part of the Reed Learning management team, that help the overall growth and performance of the company.

Key Relationships

• Reporting into the Director of Consulting, who has overall accountability for Training Managed Services and In-Company training.
• Line managing two administrators who deliver the day-to-day service – managing a dedicated phone line and inbox, handling customer requests, managing third party suppliers (organising bookings, sending purchase orders, organising invoice payments).
• Working closely with our customers through regular phone and email contact, and occasional in-person meetings.
• Managing our growing pool of Suppliers, to ensure they receive an experience which means they love working with and for Reed Learning.
• Working as part of Reed Learning’s Centre Management Team – the administration, sales and marketing teams, based in Raynes Park, who work across all of Reed Learning’s qualifications, apprenticeships and Client Services.

What We’re Looking For:

• Background in leading small teams.
• A dedicated and continued focus on customer satisfaction.
• Strong communication, relationship-building, and problem-solving skills.

Benefits:

• Flexible working as standard (office based for 2 days per week)
• 25 days annual leave plus bank holidays
• Flexible holiday scheme (buy, sell and carry over your holiday)
• Paid time off to move home
• Contributory pension scheme
• Enhanced family leave benefits
• Insurance benefits including life assurance
• Discount schemes including gyms and popular retailers
• Range of wellbeing and mental health support avenues

Client Support Manager
54,000 per annum + Car Allowance
Home-Based | Field-Based Travel Required

Are you passionate about building relationships, driving client success, and making a real impact on communities across the UK?

Our client is looking for a motivated Client Support Manager to join their London, South East and Midlands team. As a not-for-profit organisation in the procurement sector, with over 56 years of public sector excellence, they deliver innovative, compliant procurement solutions that help create better homes, buildings, and communities.

What you'll do:

• Be the go-to advisor for public sector clients and appointed companies, providing expert guidance and building trusted partnerships.
• Support clients through their procurement journeys-from early engagement to project completion.
• Identify new opportunities, manage leads, and contribute to mission-driven growth.
• Champion the delivery of social value through meaningful community impact.
• Collaborate with internal teams to improve service delivery and develop long-term client strategies.

What we're looking for:

• A confident communicator with proven account management or business development experience.
• Commercially aware with knowledge of public procurement or construction preferred.
• Organised, proactive, and tech-savvy-comfortable using CRM systems (Dynamics experience a plus).
• A flexible team player who thrives in a dynamic, client-facing environment.
• A valid UK driving licence and access to a vehicle (car allowance provided).

What's in it for you?

• 22.8% pension contribution
• 34 days of annual leave + birthday day off + bank holidays
• 1000 training budget annually
• Discretionary bonus
• 1.5 personal volunteering days annually
• 25 monthly wellbeing allowance
• Private medical cover & health cash plan

Ready to join a team that's working together to deliver better buildings, homes, and communities?

Apply now and help shape the future of public sector procurement.

49697CH

INDFIR

One of the fastest-growing and most exciting financial service companies are looking for bright and motivated individuals to join their Client Service Team. Working as part of a dynamic and entrepreneurial team, Based in their Amersham Office, this company care passionately about two things - fantastic employee satisfaction and providing a service that our clients place real value on. As one of Eu.

WHJS1_UKTJ

Big ideas. Brave work. Zero egos. This independent, integrated creative agency has built a reputation by doing things differently — pushing boundaries, challenging convention and thriving on irreverent, maverick ideas. They’re not here to play it safe. Now they’re looking for an Account Director / Client Services Lead to champion bold thinking and lead from the front. This is your opportunity to step into a senior leadership role within an award-winning agency where ideas-first thinking, strong opinions and creative ambition are the norm.

You’ll sit at the top table, working alongside the senior leadership team to shape the agency’s direction, drive commercial growth, and build high-performing client partnerships. Leading a team of five client services professionals, you’ll mentor, inspire, and elevate those around you - ensuring the bar stays high and the energy even higher.

You’ll strike the perfect balance of strategy, creativity, and operational oversight — equally at home leading a million-pound pitch, overseeing integrated campaign delivery, or rolling up your sleeves to shape influencer or social content.

Day to day you'll -

• Lead the client services department (five direct reports), ensuring team development and high-performance delivery
li>Own senior client relationships, spotting and converting opportunities for account growth
• Lead strategic, through-the-line marketing campaigns across brand, social, influencer and creative production
• Lead creative production including TVC, radio, photography shoots – including budget planning, negotiations, pre and post-production
< i>Oversee organic social media strategy and execution
• Champion agency profitability, overseeing commercial performance, scopes, billing and forecasting
• Support new business efforts and lead pitch processes with confidence and clarity
• Support the creative department leadership with 6 indirect reports in the creative team
• Collaborate across departments to ensure outstanding creative and strategic output

About you

With solid experience in an agency-side environment, you’re a confident leader who knows how to manage, motivate, and grow a team. You bring a well-rounded understanding of the full marketing mix — with experience across advertising and creative production (TVC), through to organic social and influencer marketing.

What’s on Offer:

Competitive salary plus an excellent benefits package. The agency is based in central London.

Apply now for a detailed job description and one-to-one support throughout your application.

Big ideas. Brave work. Zero egos. This independent, integrated creative agency has built a reputation by doing things differently — pushing boundaries, challenging convention and thriving on irreverent, maverick ideas. They’re not here to play it safe. Now they’re looking for an Account Director / Client Services Lead to champion bold thinking and lead from the front. This is your opportunity to step into a senior leadership role within an award-winning agency where ideas-first thinking, strong opinions and creative ambition are the norm.

You’ll sit at the top table, working alongside the senior leadership team to shape the agency’s direction, drive commercial growth, and build high-performing client partnerships. Leading a team of five client services professionals, you’ll mentor, inspire, and elevate those around you - ensuring the bar stays high and the energy even higher.

You’ll strike the perfect balance of strategy, creativity, and operational oversight — equally at home leading a million-pound pitch, overseeing integrated campaign delivery, or rolling up your sleeves to shape influencer or social content.

Day to day you'll -

• Lead the client services department (five direct reports), ensuring team development and high-performance delivery
li>Own senior client relationships, spotting and converting opportunities for account growth
• Lead strategic, through-the-line marketing campaigns across brand, social, influencer and creative production
• Lead creative production including TVC, radio, photography shoots – including budget planning, negotiations, pre and post-production
< i>Oversee organic social media strategy and execution
• Champion agency profitability, overseeing commercial performance, scopes, billing and forecasting
• Support new business efforts and lead pitch processes with confidence and clarity
• Support the creative department leadership with 6 indirect reports in the creative team
• Collaborate across departments to ensure outstanding creative and strategic output

About you

With solid experience in an agency-side environment, you’re a confident leader who knows how to manage, motivate, and grow a team. You bring a well-rounded understanding of the full marketing mix — with experience across advertising and creative production (TVC), through to organic social and influencer marketing.

What’s on Offer:

Competitive salary plus an excellent benefits package. The agency is based in central London.

Apply now for a detailed job description and one-to-one support throughout your application.