1972 Customer Service Representatives jobs in Islington

Client Services Representative / Brand Insights Manager (Part-Time Contract)

Location: Paddington, London (Hybrid – up to 25 miles radius)

Contract: 7-month part-time contract (Inside IR35) – 22.5 hours per week (3 days)

Start Date: 15th September 2025

Role Overview

We are seeking an experienced Client Services and Brand Insights professional to join our team on a part-time contract basis. The role combines client relationship management, market research expertise, and brand strategy consulting . You will act as the day-to-day client contact, manage deliverables, support strategic insights projects, and ensure service excellence across accounts.

This is an excellent opportunity for a market research consultant, client services manager, or brand insights professional with both quantitative and qualitative research exposure who enjoys client interaction, strategic thinking, and project delivery.

Key Responsibilities

• Act as the primary client contact , managing relationships and supporting day-to-day client needs.
• Ensure high-quality deliverables , meeting client specifications for timeliness and accuracy.
• Partner with account managers to expand product usage and identify growth opportunities .
• Conduct quantitative and qualitative research projects , including survey design, data analysis, charting, and focus group/interview support.
• Deliver brand insights and strategy projects : competitive analysis, positioning, workshops, and documentation.
• Lead desk research : synthesizing reports, strategy documents, and market intelligence.
• Provide project management support , including timelines, budgets, recruitment, and fieldwork oversight.
• Mentor junior team members and contribute to knowledge sharing.
• Represent the organization in client meetings, training, and service reviews .

Essential Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Research, or related field .
• 3+ years of market research experience (ideally agency-side).
• Strong exposure to both quantitative (survey design, fieldwork, SPSS/Q, data analysis) and qualitative (recruitment, setup, facilitation) methodologies .
• Proven ability to manage client relationships and deliver high-quality outputs.
• Project management skills , including budgeting, scheduling, and reporting.
• Proficiency in Excel ; knowledge of Q or SPSS preferred.
• Excellent communication, presentation, and problem-solving skills .

Preferred Background

• Prior experience in life sciences, pharmaceutical, or healthcare insights consulting .
• Accreditation in IMS service certification programs .
• Research experience in financial services (advantageous).
• Hands-on brand strategy and positioning project delivery.
• Workshop facilitation and client presentation experience.

Candidate Profile

We want:

Experienced insights professionals with both qual & quant exposure .

Strong client-facing and project management skills.

Analytical, detail-oriented, and commercially minded consultants.

Team players with strategic thinking and collaboration skills .

Candidates with agency or consultancy experience (life sciences or brand-focused).

We don’t want:

Pure academics with no applied commercial experience.

Candidates without market research or insights exposure.

Individuals unwilling to work hybrid (London office presence required) .

Overqualified senior strategists seeking permanent/full-time roles.

Administrators or generalists with no research/project delivery experience.

We are seeking a dedicated Client Services Manager for our client in Woking. The position will involve managing the service delivery, quality standards and staff.

Key Responsibilities

• Oversee the delivery of multiple clients and services
• Line management of staff from initial recruitment, to on-boarding and training, ensuring staff retention is at the forefront.
• Maintain strong quality standards & comp.

WHJS1_UKTJ

Digital Asset Custody, the way it should be

Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering Crypto-Custody services to Institutional Investors.

Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East.

We aim to be the best in class in providing Crypto Custodian services.

Scope of Role:

Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization.

Core responsibilities:

• Direct Support – End to end support for global clients
• Triage all incoming client enquiries
• Monitoring and Investigations
• Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team.
• Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity.
• Provide guidance and support to analysts handling transaction monitoring and screening.
• Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks.
• Client Onboarding Support
• Assist the onboarding team with KYC and information requests from third parties.
• Risk Management -Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation.
• Process Improvement - Review and update departmental procedures, driving system and process enhancements.
• Operational Support - Assist with various operational tasks as needed.
• **24/7 Coverage** : Contribute to client support in a 'follow the sun' model, with flexibility for weekend work.

Additional Responsibilities:

• Platform Support - Provide support across trading, operations, settlement, custody, and collateral management platforms.
• Digital Asset Knowledge - While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable.

Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction.

Requirements

Personal attributes:

• Team player
• Professional curiosity
• Proactivity
• Articulate and clear in both verbal and written communication
• Fluent Business English – Additional languages is preferrable as we grow our Global team
• Adaptable and able to work under pressure

Competency:

• 1 to 3 years in client services working in banking or large finance institutions
• Understanding the post trade landscape and associated services
• Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto
• Report efficiently to management and risk team in a timely manner
• Experience working in a distributed team with diverse culture and backgrounds
• Open to change and comfortable working in a fast-paced environment
• Self-motivated and detail-oriented individual
• Strong verbal and written communication skills
• Problem-solving and conflict-management skills
• Client-oriented mindset
• Must haves exceptional EQ for dealing with clients

*This role will require shift and weekend hours.

Benefits

We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

The role specifically falls within the Commercial Team, which is part of Vitesse’s broader Commercial Sales Team, reporting to our Head of Client Services. The Commercial Team has a number of different responsibilities with the overarching aim of growing revenues across both existing and new customers, you will play a pivotal role liaising with internal and external stakeholders across the Lloyd’s Insurance Market.

YOUR MISSION

We’re looking for a Client Services Manager to join our Team in Holborn, London in a specialised role. You will be working primarily with our Relationship Management Team and Business Development to build strong relationships and support commercial growth across our client base with a specific focus on Faster Claims Payments, (FCP) - our key Lloyd’s Market initiative.  

You will become the go-to person within Client Service on FCP, and act as a key point of contact for all Managing Agents in relation to complex or emerging FCP queries.  Managing resolution across Vitesse, Lloyd’s, LIMOSS and relevant participants, you’ll use your experience to inform our roadmap and educate colleagues and market participants. You’ll be working alongside our Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Commercial Team with revenue growth.

 RESPONSIBILITIES 

• Develop strong relationships with our existing customers through a deep understanding of our FCP proposition with proactive engagement and effective communication
• Collaborate with internal Vitesse teams to resolve complex or emerging FCP queries, adhering to SLAs and seeking opportunities to improve quality, speed and process where applicable.
• Supporting complex queries responses and then ensuring that they are captured within market FAQ and other service record points and feeding any necessary development change back into the Vitesse functions.
• Provide training and support across internal and external teams to increase detailed understanding of FCP processes and impacts
• Work in collaboration with the Lloyd's/LIMOSS Partnership team and other key stakeholders to advocate for market participants
• Develop end to end process understanding
• Attendance at market events
• Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets.

Requirements

• Experience in customer facing role with a strong client-oriented focus.
• Strong confident communicator with excellent listening skills
• Good understanding of Insurance/Lloyd’s market.
• Analytical mindset - ability to utilise data to support strategy and decisions.
• Proficient in excel, word, power point & outlook.
• Ability to build and grow sustainable client relationships.
• Ability to prioritise workloads and complete tasks in a timely manner.
• Ability to work effectively in a team to deliver solutions for clients.
• Strong sense of ownership and accountability
• Used to working in a fast-paced environment.
• Highly motivated to work in a start-up environment!
• Strong understanding of the end to end FCP flow from both technical and operational perspective would be advantageous

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays  
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday 
• Contributory pension scheme  
• Enhanced Parental leave   
• Cycle to Work Scheme  
• Private Medical Insurance with AXA 
• Unlimited access to therapy sessions through our partner, Oliva   
• Discounted Gym membership through Gympass 
• Financial Coaching with Octopus Wealth  
• 2 days of volunteering leave per year  
• Sabbatical after 5 years’ service   
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals  

We are Vitesse – the payment provider of choice for the insurance and treasury industry.  

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation.  Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants.  Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.   

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.     

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.   

As we continue to scale up, we want like-minded humans to join us on this exciting journey.  Are you ready?  

Vitesse at our best – our values 

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes 

Confident Humility 

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed 

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.  

Tenacious Responsibility 

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity. 

We are an Equal Opportunity Employer   We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.