1576 Customer Service Representatives jobs in Leeds

Client Services Administrator

Private Health Insurance

Baildon

£26,000 - £28,000

HYBRID - 2 DAYS HOME WORKING

37.5 HOURS MON - FRI (FLEXIBLE START/FINISH TIMES)

An excellent salary is offered with super benefits, 25 days holiday plus banks, hybrid working, free on-site parking, gym membership, private healthcare and great pension.

Working closely with clients to deeply understand their needs, enabling yo.

WHJS1_UKTJ

Customer Support Operative – £31,000 + Bonus + Van

Hours: Mon–Thu , Fri early finish (40 hours/week)

Location: Various sites across the region

On behalf of our client, a prestigious five-star housebuilder, we’re seeking a skilled and customer-focused operative to carry out minor joinery, tiling, and general maintenance works in customers’ homes during their two-year warranty period. This role is ideal for someone who has experience working in residential properties and understands the importance of professionalism, respect, and top-quality finishes.

Salary & Benefits:

• £31,000 per year
• Annual bonus – up to 5% based on overall business unit performance
• Company van for business use only + fuel card
• All tools provided
• Ongoing training and development opportunities
• Friday early finish – start your weekend sooner!
• Excellent retail discounts
• Company-funded life insurance and private healthcare
• Quality pension scheme with company contributions
• Discounted house purchase scheme, car leasing scheme, and share plans
• Option to tailor benefits – buy extra annual leave, add dependants to cover

Key Responsibilities:

• Visit customer homes to inspect and complete remedial works
• Carry out tasks including joinery, tiling, and other general maintenance
• Keep customers informed and reassured throughout the work
• Maintain excellent workmanship while working efficiently and safely

About You:

• Skilled in joinery and tiling (or willing to train)
• Previous experience working in customers’ homes
• Professional, approachable, and solution-focused
• Able to work independently and manage your own workload
• Full, clean driving licence

Inclusivity Statement

Our client is committed to creating a diverse and inclusive workforce. They actively collaborate with individuals who have disabilities and long-term health conditions to ensure barriers are removed when it comes to employment opportunities. Applicants who declare a disability and meet the minimum role requirements will be guaranteed an interview.

If you take pride in your work, enjoy variety, and want to join a five-star team that values craftsmanship and customer care, we’d love to hear from you.

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide comprehensive product information and technical support to customers.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Process customer requests, orders, and returns accurately.
• Escalate complex issues to senior support staff or other departments as needed.
• Maintain accurate customer records and documentation within the CRM system.
• Identify trends in customer issues and provide feedback to improve products and services.
• Strive to achieve and exceed customer satisfaction metrics.
• Adhere to company policies and procedures, including data privacy regulations.
• Contribute to a positive and collaborative team environment.

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a remote environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• Fast learner with the ability to quickly grasp product knowledge.
• High school diploma or equivalent; some college coursework or relevant certification is a plus.
• Ability to work independently with minimal supervision.

Customer Support Manager
Location: Leeds
Salary: £40,000
Hours: Full-time | Permanent

Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results?

Were looking for a hands-onCustomer Support Manager to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key l.

WHJS1_UKTJ

• Respond to customer inquiries and support requests via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
• Guide customers through step-by-step solutions to resolve technical problems.
• Escalate complex issues to senior technical staff or relevant departments when necessary, providing clear and detailed information.
• Maintain accurate and comprehensive records of customer interactions, issues, and resolutions in the support ticketing system.
• Develop and maintain a deep understanding of our client's products and services to provide effective support.
• Create and update knowledge base articles, FAQs, and user guides to empower customers and internal teams.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Proactively identify opportunities to improve the customer support process and enhance customer satisfaction.
• Participate in training sessions to stay up-to-date with product updates and industry best practices.
• Collaborate with team members to share knowledge and best practices for efficient problem-solving.
• Ensure adherence to service level agreements (SLAs) and internal support metrics.
• Contribute to a positive and supportive team environment.

• Provide advanced technical support to customers via multiple channels (phone, email, chat).
• Troubleshoot and resolve complex customer issues and inquiries.
• Escalate unresolved issues to appropriate internal teams.
• Document customer interactions and solutions accurately in the CRM/ticketing system.
• Contribute to and maintain the customer support knowledge base.
• Mentor and guide junior customer support representatives.
• Identify trends in customer issues and provide feedback for product improvement.
• Ensure a high level of customer satisfaction and retention.
• Stay up-to-date with product updates and technical changes.
• Collaborate with sales, engineering, and product teams.

• Proven experience in a Senior Customer Support or Technical Support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM and ticketing systems.
• Ability to explain technical concepts clearly.
• Experience in a SaaS or IT support environment is preferred.
• Customer-focused mindset with a passion for service excellence.
• Ability to work effectively in a team.

• Handle complex customer inquiries and issues via phone, email, and live chat, acting as a primary escalation point.
• Diagnose and troubleshoot technical problems, providing clear and effective solutions.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Train and mentor new customer support representatives, providing guidance and feedback.
• Identify trends in customer issues and proactively suggest improvements to products or services.
• Develop and update support documentation, FAQs, and knowledge base articles.
• Collaborate with other departments (e.g., product, engineering) to resolve escalated issues.
• Contribute to defining and measuring key performance indicators for customer support.
• Ensure customer satisfaction by delivering timely, accurate, and professional support.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Assist in developing and implementing customer service best practices.

• Proven experience (3+ years) in a customer service or technical support role, with at least 1 year in a senior or lead capacity.
• Exceptional communication, active listening, and interpersonal skills.
• Strong problem-solving and analytical abilities with a knack for creative solutions.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Experience in training or mentoring junior staff.
• Solid understanding of IT systems and common software applications.
• A customer-centric mindset with a passion for helping others.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work shifts as required, within business operational hours.

• Manage and resolve complex customer inquiries via email, phone, and chat with a high degree of accuracy and professionalism.
• Provide in-depth technical support and troubleshoot product-related issues, escalating when necessary to appropriate teams.
• Develop and maintain a deep understanding of our product suite to effectively assist customers.
• Create and update customer support documentation, FAQs, and knowledge base articles to empower self-service.
• Train and mentor junior support staff, sharing best practices and technical expertise.
• Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
• Contribute to the development of support processes and strategies to enhance efficiency and customer satisfaction.
• Proactively engage with customers to ensure their needs are met and their experience with our services is positive.
• Collaborate with cross-functional teams, including sales, marketing, and product, to ensure a cohesive customer journey.

• Proven experience (3+ years) in a customer support or helpdesk role, preferably in a senior capacity.
• Excellent problem-solving and analytical skills with a knack for diagnosing and resolving technical issues.
• Exceptional communication and interpersonal skills, with the ability to articulate technical information clearly and concisely.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Experience working in a remote or distributed team environment is highly advantageous.
• Ability to work independently and manage time effectively in a remote setting.
• A strong commitment to customer advocacy and delivering superior service.
• Experience in creating and managing knowledge base content.
• Familiarity with SaaS products or technology-based services.
• Bachelor's degree in a relevant field or equivalent practical experience.

• Provide Tier 2 and Tier 3 customer support.
• Investigate and resolve complex customer complaints and technical issues.
• Develop and maintain comprehensive documentation and training materials.
• Mentor and guide junior customer support representatives.
• Analyze customer feedback to identify areas for service improvement.
• Collaborate with cross-functional teams to address customer needs.
• Ensure adherence to service level agreements (SLAs).

• Minimum 3 years of experience in customer support or a related role.
• Exceptional written and verbal communication skills.
• Proficiency in CRM software and ticketing systems.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a remote team.
• Experience in a remote-first environment is highly desirable.