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Your Job Title: Technical Customer Support Specialist

Your Job Location: UK - Milton Keynes or Leeds - 4 Days in office

Our Department: MEP

As one of our Customer Support Specialists, we will develop you to be an MEP software Subject Matter Expert on our products. Once you have been trained, you will work with our clients, to resolve any usage issues they have with our MEP software. In the main, this will mean providing support on complex issues by live chat, phone or an email ticketed system. The clients that you will support will be across the construction and infrastructure sector, who will be working on projects with budgets from £100,000’s to the tens of millions, so they need best in class support and that is what you will provide.

This role will be supporting our Estimating software tools aimed at mechanical & electrical contractors. To be successful in this role, you do not need to have a background in mechanical, electrical and plumbing software but you do need excellent communication skills, a desire to assist and help our clients and an interest in technology. Trimble and our MEP products, are some of the leading BIM softwares and we’re constantly improving them. If technology and improved ways of working don’t excite you then this likely isn’t the position for you.

If you are interested in tech and enjoy providing our clients with the solutions they need then you have the opportunity to join a growing global tech business who will invest in you and develop your knowledge of the construction sector and construction software.

Your Location:

You will be based from either our Milton Keynes or Leeds office and will four days in Office.

What You Will Do

• Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective
• Answer incoming support calls courteously and within defined timescales as and when required
• Provide problem solving service for customers relating to Estimating software packages
• Complete customer support tickets on the CRM database
• Complete defect tickets on the CRM database
• Provide high level technical support to customers
• Help maintain the list of defects and enhancements
• Help find the root cause of defects as they are found
• Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
• Provide technical support to the Sales Team as required
• Help maintain the list of future enhancements
• Provide technical support to other members of the support team
• Test new versions of software as necessary
• Assist with the production of user documentation, manuals & help files as necessary
• Liaising with development to achieve set goals

What Skills & Experience You Should Bring

• Experience in a customer service role and/or technical support role
• Excellent written and verbal communication skills
• Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
• Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role
• Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
• Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
• Well-organised, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things

About Trimble MEP

Our portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. We’ve earned the trust of our clients because of our extensive knowledge in specialty trades and expertise in positioning technologies.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline

Applications could be accepted until at least 30 days from the posting date.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Position Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.

Over the next decade, TransPennine Express (TPE) and Northern (NTL) will benefit from a series of high profile infrastructure projects presenting a challenge to keep our customers moving with as little disruption as possible to their journey. The most notable is the multi-billion pound Transpennine Route Upgrade (TRU) between Manchester and York, but there are also other schemes taking place across our networks.

It is extremely important to TPE, NTL and the wider railway industry that communication to customers is consistent and accurate, keeping people moving when key lines are closed and during unplanned disruption.

To support our wider approach to customer handling, an exciting opportunity has arisen become a Customer Delivery Manager.

The successful candidate will be expected to work at different railway locations across the north of England, communicating effectively with all other front-line grades, managers, key contractors and, most critically, the fare-paying customer. Working in a cross industry team with other Customer Delivery Managers on behalf of TPE, NTL and other operators, you will act as advocates for the TRU programme, taking the lead in customer management both in advance and during planned disruption to deliver excellent customer service in line with the TRU Customer Manifesto.

An ideal candidate would have the following strengths and experiences:

• An effective communicator, approachable, possess excellent interpersonal skills, and a flexible approach to working hours and locations;
• Experience working in a fast-paced front-line customer facing role, within the transport or retail industry;
• Must have customer service experience and must be able work under pressure;
• Must be punctual, a team player, well-presented and well-organised;
• Comfortable working on their feet, often outside and for several hours at a time;
• Good geographical knowledge of the railway system in the north of England;
• Educated to a GCSE standard (or equivalent) as a minimum.

You are expected to be accountable for your actions and business performance, whilst challenging yourself as an individual to be even better. As part of the wider team you will continually develop your skills and fully demonstrate the company and TRU values.

If that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form.

What we offer

• Excellent career prospects.
• A personal development plan.
• Structured training and development*.
• Competitive salary paid on 4 weekly basis.
• Generous annual leave entitlement.
• Free TransPennine Express rail travel for you and your dependants*.
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
• Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
• Option to join the Railway Pension Scheme with significant employer contributions.
• Family friendly maternity and paternity benefits.
• Plus, high street and lifestyle discounts as well as a cycle to work scheme*.

*Terms and conditions apply.

Goings places has never felt better!

At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.

If you require accessibility features for this advert please navigate to our VERCIDA D&I profile page. We partner with VERCIDA to bring you 'Recite Me', an accessibility tool to suit your individual needs, and provide more details on our company culture.

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Overview

Location: Yorkshire Depot, Gilhusum Road Leeds LS27

Salary: £40k - £45k, DOE + Benefits

Contract: Permanent, Full time

Hours of Work: Monday to Thursday 08:00 to 17:00; Friday 08:00 to 13:00

Benefits: 33 days holidays, including bank holidays, contributory pension scheme

Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centres throughout the UK.

We are currently looking to recruit a Customer Service Lead for our Yorkshire Depot.

The Role

The role fully manages the Depot in Leeds, and the Manager has full autonomy and control for staff recruitment, dismissal, promotion, performance management and ensuring Health and Safety standards and needs of the site are checked and kept fully up to date.

Main Roles And Responsibilities

• Drive strong relationship with the Operations Manager to ensure open lines of communication. Keep the OM updated with Customer related activities (Orders, changes, complaints, analysis etc.)
• Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
• Manage specific enquiries within the existing contractual obligations with reference to price, product and lead-time.
• Provide service analysis and reporting to support internal reviews
• Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
• Ensure that all communications both verbal and non-verbal with customers are conducted in a timely and professional manner.
• On a daily basis review all outstanding sales back orders to ensure goods are delivered on time and in full.
• Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
• Ensure all returns are agreed and processed in accordance with company policy.
• Be responsible for purchasing any goods required to meet specific customer needs.
• Be responsible for planning all workflow through the Depot and allocating daily tasks to specific individuals.
• Ensure the efficient completion of any assigned tasks and manage any problems, issues or difficulties that arise.

The Successful Candidate

Should be self-motivated and have:

• Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
• Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
• Must have experience working with computerized business systems.
• Good commercial knowledge of sales processes such as sales order processing, quotations etc.
• Excellent communication and organizational skills are essential for this role.
• Knowledge of the electrical wholesale industry would be advantageous.

How to Apply

Click APPLY and send us your up-to-date CV and cover letter today!

No Agencies please.

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Overview

Unitrunk are recruiting for a Customer Service Lead. Check it out now!

Location: Yorkshire Depot, Gilhurstam Road Leeds LS27

Salary: £40k – £45k, DOE + Benefits

Contract: Permanent, Full time

Hours of Work: Monday to Thursday 08.00 to 17.00, Friday 08.00 to 13.00

Benefits: 33 days holidays, including bank holidays, contributory pension scheme

Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems with distribution centres throughout the UK.

We are currently looking to recruit a Customer Service Lead for our Yorkshire Depot.

The Role

Servicing the daily operational interface between the Customers and Unitrunk, the role fully manages the Depot in Leeds, and the Manager has full autonomy and control for staff recruitment, dismissal, promotion, performance management and ensuring Health and Safety standards and needs of the site are checked and kept fully up to date.

Main Roles and Responsibilities

• Drive strong relationship with the Operations Manager to ensure open lines of communication. Keep the OM updated with Customer related activities (Orders, changes, complaints, analysis etc.)
• Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
• Manage specific enquiries within the existing contractual obligations with reference to price, product and lead-time.
• Provide service analysis and reporting to support internal reviews
• Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
• Ensure that all communications both verbal and non-verbal with customers are conducted in a timely and professional manner.
• On a daily basis review all outstanding sales back orders to ensure goods are delivered on time and in full.
• Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
• Ensure all returns are agreed and processed in accordance with company policy.
• Be responsible for purchasing any goods required to meet specific customer needs.
• Be responsible for planning all workflow through the Depot and allocating daily tasks to specific individuals.
• Ensure the efficient completion of any assigned tasks and manage any problems, issues or difficulties that arise.

The Successful Candidate

The successful candidate should be self-motivated and have:

• Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
• Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
• Must have experience working with computerized business systems.
• Good commercial knowledge of sales processes such as sales order processing, quotations etc.
• Excellent communication and organizational skills are essential for this role.
• Knowledge of the electrical wholesale industry would be advantageous

Click APPLY and send us your up-to-date CV and cover letter today!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

Company Reg No. - SC | VAT Reg No. - GB

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**Partners in Discovery. Together, we achieve more.** **About the role** In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level. **What you will bring to the role:*** Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service* Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.* Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.* Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities.* Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines* Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts **About you:*** Qualifications in Electronics, Chemistry to HND, or equivalent level.* Demonstrable experience of working on customer sites.* Proven experience in a customer field service environment advantageous but not essential.* Experience of working with X-Ray based scientific instrumentation is an advantage.* Proven experience in a customer field service environment preferable* Current, full UK driving licence.* Required to travel extensively throughout the UK to service instrumentation at customer sites and may required overnight stays **Why you should join us:*** Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.* Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place* Be a key member of our team in our amazing offices* Gym discounts* Volunteering days and much more#LI-CS2Together we are a powerful and highly complementary combination of market leading technologies.We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.**Malvern Panalytical** instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.**Micromeritics** manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.**SciAps** specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.**Job title - Customer Service Engineer** **Location – UK – Leeds - Home working** **Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!**Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
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Your Mission

As Lead Student Success Manager, you will drive innovation, lead strategic thinking, and implement new approaches for scaling the success of our Career Accelerator (CA) programmes. You’ll be accountable for the full learner journey, from onboarding to completion, with a clear focus on driving progression, satisfaction, outcomes, and careers-first success metrics.

You’ll lead a high-performing team of Success Managers and set the gold standard in student experience, retention, and satisfaction. Beyond leadership, you’ll shape scalable success strategies that align with FourthRev’s commitment to transformative, careers-first education—ensuring every learner feels supported, enabled, and equipped to achieve their career goals.

What You’ll Do

1. Lead, coach, and develop a high-performing Student Success team

• Guide and performance-manage Success Managers to deliver exceptional learner experiences.
• Foster a culture of continuous improvement and data-informed decision-making.
• Act as point of escalation for complex learner cases with sensitivity and care.
• Enhance systems and processes to scale effectiveness across partnerships.

2. Own and drive the careers-first learner journey strategy

• Lead delivery of learner journeys across orientation, progression, and communications.
• Partner with Product and Delivery teams to design cohesive, high-impact journeys.
• Create learner-facing content, assets, and engagement strategies that drive confidence and outcomes.
• Ensure student communities flourish through belonging, motivation, and progression.

3. Champion learner outcomes and satisfaction

• Define and own OKRs and KPIs across retention, satisfaction, and completion.
• Analyse learner sentiment and engagement data to drive improvement.
• Report insights and outcomes to leadership, ensuring accountability and iteration.

4. Lead a strategic focus area within the Student Success team

• Own one specialism such as Resource Development & Systems Implementation or Specialist Support, Wellbeing & Behavioural Change.
• Develop scalable playbooks and frameworks for future programme rollouts.

Requirements

What You’ll Bring

• Extensive experience in student success, retention, or learner engagement within higher education or EdTech.
• Proven leadership in managing and developing teams within learner support or coaching.
• Strong analytical thinking, decision-making, and data interpretation skills.
• Deep empathy and sensitivity to diverse learner needs and contexts.
• Ability to balance exceptional learner experience with commercial awareness.

Desirable:

• Background in postgraduate or professional learner engagement.
• Experience in community management, service design, or automation of support systems.
• Coaching or wellbeing qualification.
• Understanding of digital skills industries and emerging career pathways.

Benefits

Why FourthRev?

We’re redefining higher education through world-class Career Accelerator programmes, built in collaboration with top universities and global industry leaders. Join us in shaping the next generation of transformative, careers-first learning experiences.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.