883 Customer Service Representatives jobs in London
Specialist, Client Services
London, London
S&P Global
Posted 10 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
08
**The Team:**
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact:**
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
+ Manage incoming customer requests using internal systems and processes.
+ Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
+ Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
+ Manage the communication and relationship between clients and the business.
+ Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
+ Drive continual improvement of the client service processes.
+ Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Able to self-organize, schedule, and prioritize effectively.
+ Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
+ Advanced working knowledge of main Microsoft Office programs required.
+ Strong oral and written communication skills are essential.
+ Experience with client facing responsibilities an advantage.
+ Interest in working with software systems and technology.
+ Adept at building and maintaining relationships with external clients and with colleagues at all levels.
**Additional Preferred Qualifications:**
+ Experience or strong knowledge of indices and ETFs an advantage.
+ Experience with SQL Server, XML, JAVA, or Python beneficial.
+ Prior use of salesforce or similar client support tools.
+ Data visualisation and/or AI experience desirable.
**Right to Work Requirements:**
This role is limited to persons with indefinite right to work in the United Kingdom.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
**Grade Level (for internal use):**
08
**The Team:**
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact:**
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
+ Manage incoming customer requests using internal systems and processes.
+ Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
+ Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
+ Manage the communication and relationship between clients and the business.
+ Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
+ Drive continual improvement of the client service processes.
+ Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Able to self-organize, schedule, and prioritize effectively.
+ Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
+ Advanced working knowledge of main Microsoft Office programs required.
+ Strong oral and written communication skills are essential.
+ Experience with client facing responsibilities an advantage.
+ Interest in working with software systems and technology.
+ Adept at building and maintaining relationships with external clients and with colleagues at all levels.
**Additional Preferred Qualifications:**
+ Experience or strong knowledge of indices and ETFs an advantage.
+ Experience with SQL Server, XML, JAVA, or Python beneficial.
+ Prior use of salesforce or similar client support tools.
+ Data visualisation and/or AI experience desirable.
**Right to Work Requirements:**
This role is limited to persons with indefinite right to work in the United Kingdom.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom
This advertiser has chosen not to accept applicants from your region.
0
Client Services Administrator
London, London
Cap Resourcing Ltd
Posted today
Job Viewed
Job Description
Client Services AdministratornSouth Bristol- Free Parking
Were
looking for an organised and detail-focused
Client Services Administrator
to join a busy financial services team. This is a key role supporting advisers, paraplanners, and investment managers to ensure clients receive the highest standard of service.
What
youll
be doing:nActing as the first point of contact for client enquiries
Preparing client portfolio valuations, statements, and reports
Supporting client onboarding and
maintaining
accurate
records
Managing daily office operations, post, invoicing, and reconciliations
Ensuring compliance with regulatory standards and internal processes
Assisting
with projects and contributing to process improvements
What
were
looking for:nProven administration experience (financial services background ideal)
Strong attention to detail, numeracy, and organisational skills
Proficiency
with Word, Excel, and CRM/database systems
Great communication
skills and a client-first approach
Ability to work independently and as part of a team
T
his is a great opportunity to develop your career within a supportive and professional environment, where your contribution makes a real difference to client outcomes.n?
Based in South Bristol | Competitive salary up to £28k & benefitsnInterested? Get in touch to find out more.
TPBN1_UKTJn
Were
looking for an organised and detail-focused
Client Services Administrator
to join a busy financial services team. This is a key role supporting advisers, paraplanners, and investment managers to ensure clients receive the highest standard of service.
What
youll
be doing:nActing as the first point of contact for client enquiries
Preparing client portfolio valuations, statements, and reports
Supporting client onboarding and
maintaining
accurate
records
Managing daily office operations, post, invoicing, and reconciliations
Ensuring compliance with regulatory standards and internal processes
Assisting
with projects and contributing to process improvements
What
were
looking for:nProven administration experience (financial services background ideal)
Strong attention to detail, numeracy, and organisational skills
Proficiency
with Word, Excel, and CRM/database systems
Great communication
skills and a client-first approach
Ability to work independently and as part of a team
T
his is a great opportunity to develop your career within a supportive and professional environment, where your contribution makes a real difference to client outcomes.n?
Based in South Bristol | Competitive salary up to £28k & benefitsnInterested? Get in touch to find out more.
TPBN1_UKTJn
This advertiser has chosen not to accept applicants from your region.
1
Client Services Director
London, London
COMPUTACENTER (UK) LIMITED
Posted today
Job Viewed
Job Description
Life on the teamnYoull be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required.nYoull be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan.nAs the Service Director you will interface with Delivery, GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes.nYoull work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.nWhat youll donLeadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan.nStakeholder Relationships: Cultivate and own key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.nGrowth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.nCollaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach.nCustomer Experience: Own the Services Transformation plan, focusing on the 'in life' transformation of service, contract, commercial, and technical outcomes. Develop customer experience strategies to enhance user satisfaction.nContract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Identify and communicate commercial risks and obligations.nProfessional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.nInnovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.
What youll neednProven experience in a similar leadership role within the IT services industry.nStrong understanding of customer strategy, industry trends, and business objectives.nExcellent communication and relationship-building skills.nAbility to drive strategic growth and manage complex service portfolios.nCollaborative mindset with a focus on team success and customer satisfaction.nActive interest in personal and team development.
Additional informationnCountry: UK
Location: London Area
Hours: 37.5
Role Type: PermanentnTPBN1_UKTJn
What youll neednProven experience in a similar leadership role within the IT services industry.nStrong understanding of customer strategy, industry trends, and business objectives.nExcellent communication and relationship-building skills.nAbility to drive strategic growth and manage complex service portfolios.nCollaborative mindset with a focus on team success and customer satisfaction.nActive interest in personal and team development.
Additional informationnCountry: UK
Location: London Area
Hours: 37.5
Role Type: PermanentnTPBN1_UKTJn
This advertiser has chosen not to accept applicants from your region.
2
Client Services Agent
London, London
Zodia Custody
Posted 24 days ago
Job Viewed
Job Description
Digital Asset Custody, the way it should be
Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering Crypto-Custody services to Institutional Investors.
Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East.
We aim to be the best in class in providing Crypto Custodian services.
Scope of Role:
Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization.
Core responsibilities:
- Direct Support – End to end support for global clients
- Triage all incoming client enquiries
- Monitoring and Investigations
- Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team.
- Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity.
- Provide guidance and support to analysts handling transaction monitoring and screening.
- Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks.
- Client Onboarding Support
- Assist the onboarding team with KYC and information requests from third parties.
- Risk Management -Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation.
- Process Improvement - Review and update departmental procedures, driving system and process enhancements.
- Operational Support - Assist with various operational tasks as needed.
- **24/7 Coverage** : Contribute to client support in a 'follow the sun' model, with flexibility for weekend work.
Additional Responsibilities:
- Platform Support - Provide support across trading, operations, settlement, custody, and collateral management platforms.
- Digital Asset Knowledge - While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable.
Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction.
Requirements
Personal attributes:
- Team player
- Professional curiosity
- Proactivity
- Articulate and clear in both verbal and written communication
- Fluent Business English – Additional languages is preferrable as we grow our Global team
- Adaptable and able to work under pressure
Competency:
- 1 to 3 years in client services working in banking or large finance institutions
- Understanding the post trade landscape and associated services
- Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto
- Report efficiently to management and risk team in a timely manner
- Experience working in a distributed team with diverse culture and backgrounds
- Open to change and comfortable working in a fast-paced environment
- Self-motivated and detail-oriented individual
- Strong verbal and written communication skills
- Problem-solving and conflict-management skills
- Client-oriented mindset
- Must haves exceptional EQ for dealing with clients
*This role will require shift and weekend hours.
Benefits
We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:
- Competitive employer contribution pension scheme
- Private health care
- Critical Illness cover
- Life Insurance
- Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)
This advertiser has chosen not to accept applicants from your region.
3
Client Services Lead,Europe
London, London
Bloomberg
Posted 6 days ago
Job Viewed
Job Description
Client Services Lead, Europe
Location
London
Business Area
News and Media
Ref #
**Description & Requirements**
Bloomberg Media are looking for an ambitious, customer-service orientated leader to join our European Client Services team, which manages a range of cross-platform, cross-discipline programmes anchored in custom content as well as integrations and wider commercially strategic partnerships. Strong relationship and project management skills are critical, as you'll be working directly with clients and independently leading project teams from kick off through to completion.
You'll need a strong command of our full suite of services and products, as well as analytical expertise around performance data in order to help make the right recommendations to our clients at the right time to drive client success and revenue growth. Weu2019re looking for someone who will be viewed by our clients as an extension of their own team: someone who truly understands their business and continually adds strategic value.
Although this is an individual contributor role, there is also an expectation for an experienced, operator who is comfortable with senior stakeholders and strategic decision making prowess that leads to improved business outcomes. You will be required to demonstrate outstanding leadership through communication, collaboration, operational excellence and measurable strategic outcomes.
**Weu2019ll trust you to:**
Act as a senior point of contact for key clients across complex media projects, ensuring client satisfaction and nurturing long-term relationships through high-quality delivery and effective communication
Oversee the smooth running of creative projects from start to finish, including managing day-to-day project schedules, creative deliverables, internal meetings and reviews & working closely with creative, account and operational teams, to deliver high-quality work, on time and on budget
Develop a full understanding of the clientsu2019 business, strategies, objectives, brand, audiences, and challenges. Actively guide towards client goals / KPIs throughout project and delivery, with a view to renewal and growth
Be a strategic partner offering consultation and advice throughout the project lifecycle and feed back into the business via internal stakeholders. Identify upsell opportunities and help pitch clients on new engagements
Actively manage campaign performance tracking & optimizations (alongside key stakeholders such as Traffic/PCM/Social)
Build strong, trusting relationships and own communications with internal partners ensuring they feel supported and clear on direction. Provide strategic and operational support as needed with a focus on problem-solving, improving efficiency, and championing collaboration
Update internal systems with required project updates, ensuring that all documents adhere to internal guidelines and best practice processes
Support the Head of Client Services, Europe, in building a culture of respect, trust, excellence and appreciation both within client services and the wider media team
Show awareness of, and constant curiosity for, current marketing / media trends, feeding growth opportunities and innovative ideas
Demonstrate knowledge of internal processes and owners (utilize networks to get things done), look for opportunities for continuous improvement of processes and systems.
**Youu2019ll need to have:**
5-7 years of experience in an account management, project management or integrated production role in an agency or media setting
Experience with international video production and/or in the European region
Proven success launching large-scale integrated media campaigns
Broad understanding of media and marketing trends, as well as their impact on business strategies
Demonstrated ability to work in a fast-paced, dynamic environment with limited guidance
Willingness and ability to travel when needed
Positive, can-do attitude, with a desire for continuous personal and professional development.
Calm disposition when working to deadlines
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know the next steps
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
London
Business Area
News and Media
Ref #
**Description & Requirements**
Bloomberg Media are looking for an ambitious, customer-service orientated leader to join our European Client Services team, which manages a range of cross-platform, cross-discipline programmes anchored in custom content as well as integrations and wider commercially strategic partnerships. Strong relationship and project management skills are critical, as you'll be working directly with clients and independently leading project teams from kick off through to completion.
You'll need a strong command of our full suite of services and products, as well as analytical expertise around performance data in order to help make the right recommendations to our clients at the right time to drive client success and revenue growth. Weu2019re looking for someone who will be viewed by our clients as an extension of their own team: someone who truly understands their business and continually adds strategic value.
Although this is an individual contributor role, there is also an expectation for an experienced, operator who is comfortable with senior stakeholders and strategic decision making prowess that leads to improved business outcomes. You will be required to demonstrate outstanding leadership through communication, collaboration, operational excellence and measurable strategic outcomes.
**Weu2019ll trust you to:**
Act as a senior point of contact for key clients across complex media projects, ensuring client satisfaction and nurturing long-term relationships through high-quality delivery and effective communication
Oversee the smooth running of creative projects from start to finish, including managing day-to-day project schedules, creative deliverables, internal meetings and reviews & working closely with creative, account and operational teams, to deliver high-quality work, on time and on budget
Develop a full understanding of the clientsu2019 business, strategies, objectives, brand, audiences, and challenges. Actively guide towards client goals / KPIs throughout project and delivery, with a view to renewal and growth
Be a strategic partner offering consultation and advice throughout the project lifecycle and feed back into the business via internal stakeholders. Identify upsell opportunities and help pitch clients on new engagements
Actively manage campaign performance tracking & optimizations (alongside key stakeholders such as Traffic/PCM/Social)
Build strong, trusting relationships and own communications with internal partners ensuring they feel supported and clear on direction. Provide strategic and operational support as needed with a focus on problem-solving, improving efficiency, and championing collaboration
Update internal systems with required project updates, ensuring that all documents adhere to internal guidelines and best practice processes
Support the Head of Client Services, Europe, in building a culture of respect, trust, excellence and appreciation both within client services and the wider media team
Show awareness of, and constant curiosity for, current marketing / media trends, feeding growth opportunities and innovative ideas
Demonstrate knowledge of internal processes and owners (utilize networks to get things done), look for opportunities for continuous improvement of processes and systems.
**Youu2019ll need to have:**
5-7 years of experience in an account management, project management or integrated production role in an agency or media setting
Experience with international video production and/or in the European region
Proven success launching large-scale integrated media campaigns
Broad understanding of media and marketing trends, as well as their impact on business strategies
Demonstrated ability to work in a fast-paced, dynamic environment with limited guidance
Willingness and ability to travel when needed
Positive, can-do attitude, with a desire for continuous personal and professional development.
Calm disposition when working to deadlines
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know the next steps
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.
4
Client Services Lead,Europe
London, London
Bloomberg
Posted 6 days ago
Job Viewed
Job Description
Client Services Lead, Europe
Location
London
Business Area
News and Media
Ref #
**Description & Requirements**
Bloomberg Media are looking for an ambitious, customer-service orientated leader to join our European Client Services team, which manages a range of cross-platform, cross-discipline programmes anchored in custom content as well as integrations and wider commercially strategic partnerships. Strong relationship and project management skills are critical, as you'll be working directly with clients and independently leading project teams from kick off through to completion.
You'll need a strong command of our full suite of services and products, as well as analytical expertise around performance data in order to help make the right recommendations to our clients at the right time to drive client success and revenue growth. Weu2019re looking for someone who will be viewed by our clients as an extension of their own team: someone who truly understands their business and continually adds strategic value.
Although this is an individual contributor role, there is also an expectation for an experienced, operator who is comfortable with senior stakeholders and strategic decision making prowess that leads to improved business outcomes. You will be required to demonstrate outstanding leadership through communication, collaboration, operational excellence and measurable strategic outcomes.
**Weu2019ll trust you to:**
Act as a senior point of contact for key clients across complex media projects, ensuring client satisfaction and nurturing long-term relationships through high-quality delivery and effective communication
Oversee the smooth running of creative projects from start to finish, including managing day-to-day project schedules, creative deliverables, internal meetings and reviews & working closely with creative, account and operational teams, to deliver high-quality work, on time and on budget
Develop a full understanding of the clientsu2019 business, strategies, objectives, brand, audiences, and challenges. Actively guide towards client goals / KPIs throughout project and delivery, with a view to renewal and growth
Be a strategic partner offering consultation and advice throughout the project lifecycle and feed back into the business via internal stakeholders. Identify upsell opportunities and help pitch clients on new engagements
Actively manage campaign performance tracking & optimizations (alongside key stakeholders such as Traffic/PCM/Social)
Build strong, trusting relationships and own communications with internal partners ensuring they feel supported and clear on direction. Provide strategic and operational support as needed with a focus on problem-solving, improving efficiency, and championing collaboration
Update internal systems with required project updates, ensuring that all documents adhere to internal guidelines and best practice processes
Support the Head of Client Services, Europe, in building a culture of respect, trust, excellence and appreciation both within client services and the wider media team
Show awareness of, and constant curiosity for, current marketing / media trends, feeding growth opportunities and innovative ideas
Demonstrate knowledge of internal processes and owners (utilize networks to get things done), look for opportunities for continuous improvement of processes and systems.
**Youu2019ll need to have:**
5-7 years of experience in an account management, project management or integrated production role in an agency or media setting
Experience with international video production and/or in the European region
Proven success launching large-scale integrated media campaigns
Broad understanding of media and marketing trends, as well as their impact on business strategies
Demonstrated ability to work in a fast-paced, dynamic environment with limited guidance
Willingness and ability to travel when needed
Positive, can-do attitude, with a desire for continuous personal and professional development.
Calm disposition when working to deadlines
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know the next steps
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Location
London
Business Area
News and Media
Ref #
**Description & Requirements**
Bloomberg Media are looking for an ambitious, customer-service orientated leader to join our European Client Services team, which manages a range of cross-platform, cross-discipline programmes anchored in custom content as well as integrations and wider commercially strategic partnerships. Strong relationship and project management skills are critical, as you'll be working directly with clients and independently leading project teams from kick off through to completion.
You'll need a strong command of our full suite of services and products, as well as analytical expertise around performance data in order to help make the right recommendations to our clients at the right time to drive client success and revenue growth. Weu2019re looking for someone who will be viewed by our clients as an extension of their own team: someone who truly understands their business and continually adds strategic value.
Although this is an individual contributor role, there is also an expectation for an experienced, operator who is comfortable with senior stakeholders and strategic decision making prowess that leads to improved business outcomes. You will be required to demonstrate outstanding leadership through communication, collaboration, operational excellence and measurable strategic outcomes.
**Weu2019ll trust you to:**
Act as a senior point of contact for key clients across complex media projects, ensuring client satisfaction and nurturing long-term relationships through high-quality delivery and effective communication
Oversee the smooth running of creative projects from start to finish, including managing day-to-day project schedules, creative deliverables, internal meetings and reviews & working closely with creative, account and operational teams, to deliver high-quality work, on time and on budget
Develop a full understanding of the clientsu2019 business, strategies, objectives, brand, audiences, and challenges. Actively guide towards client goals / KPIs throughout project and delivery, with a view to renewal and growth
Be a strategic partner offering consultation and advice throughout the project lifecycle and feed back into the business via internal stakeholders. Identify upsell opportunities and help pitch clients on new engagements
Actively manage campaign performance tracking & optimizations (alongside key stakeholders such as Traffic/PCM/Social)
Build strong, trusting relationships and own communications with internal partners ensuring they feel supported and clear on direction. Provide strategic and operational support as needed with a focus on problem-solving, improving efficiency, and championing collaboration
Update internal systems with required project updates, ensuring that all documents adhere to internal guidelines and best practice processes
Support the Head of Client Services, Europe, in building a culture of respect, trust, excellence and appreciation both within client services and the wider media team
Show awareness of, and constant curiosity for, current marketing / media trends, feeding growth opportunities and innovative ideas
Demonstrate knowledge of internal processes and owners (utilize networks to get things done), look for opportunities for continuous improvement of processes and systems.
**Youu2019ll need to have:**
5-7 years of experience in an account management, project management or integrated production role in an agency or media setting
Experience with international video production and/or in the European region
Proven success launching large-scale integrated media campaigns
Broad understanding of media and marketing trends, as well as their impact on business strategies
Demonstrated ability to work in a fast-paced, dynamic environment with limited guidance
Willingness and ability to travel when needed
Positive, can-do attitude, with a desire for continuous personal and professional development.
Calm disposition when working to deadlines
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know the next steps
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
This advertiser has chosen not to accept applicants from your region.
5
SWEDISH Client Services Associate
London, London
Redimeer
Posted today
Job Viewed
Job Description
We are hiring a Swedish-speaking Client Services Associate to join a global Investment Management firm.
As Swedish Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm. The more value you can add, the quicker you will be on your way to earning more advanced opportunities. That is how our top executives got there, and we think you can do it too.
In fact, we hope you will promote to your next role within 2 or more years (a typical outcome for successful employees).
The Day-to-Day: • Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Counsellors, and many other parties.
You will:
• Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks
• Gain exposure to other European countries' businesses
• Help Investment Counsellors with relationship management by working with existing clients on operational inquiries
• Help produce reports based on the current situation of prospective clients
• Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
• Report to your client Service Team Leader who will aid in your on-the-job training and professional development
Your Qualifications:
• A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus)
• Native/Fluent Swedish and English skills
• You can connect with a wide array of audiences by phone and email with a focus on client service • Work well in a collaborative, team-oriented setting
• Commitment to maintain quality of work while sticking to a timeline
Benefits:
• 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000* fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events
This is an in-office role in London . Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
This advertiser has chosen not to accept applicants from your region.
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6
Director of Client Services
London, London
KnoWho
Posted today
Job Viewed
Job Description
Client Services Director – Experiential Event Production & Integrated Marketing
London (Hybrid) | Full-Time | Creative Events Agency
We’re supporting a leading Creative Events agency in their search for a Client Services Director who is experiential-first . If you’re passionate about creating unforgettable brand experiences and driving 360 activations across brand, entertainment, tech, and sport , this role is for you.
The Role
As CSD, you’ll:
- Be the senior client lead , managing relationships at the highest level.
- Lead large-scale experiential productions - from concept through to seamless delivery.
- Deliver 360 campaigns spanning brand, entertainment, activations, tech and sport.
- Collaborate with creative, production, and digital teams to bring bold ideas to life.
- Manage budgets, KPIs, and timelines across complex, multi-channel projects.
- Develop and present strategic proposals that inspire senior stakeholders.
What We’re Looking For:
- Agency-side experience as CSD / SAD / AD , with an experiential-first focus .
- Proven track record in brand activations, entertainment, sport, and tech experiences .
- Strong background in event production & integrated marketing campaigns .
- Exceptional client leadership skills, with experience managing high-value relationships & campaigns .
- Excellent communicator and project leader, thriving in fast-paced environments .
What’s On Offer:
- The chance to work with global brands across entertainment, sport & tech .
- A creative, collaborative culture within a top agency.
- Competitive package + development opportunities.
If you’re an experiential-first Client Services Director with proven 360 campaign experience across brand, entertainment, tech, and sport - we’d love to hear from you!
This advertiser has chosen not to accept applicants from your region.
7