70 Customer Service Representatives jobs in Lurgan
Remote Senior Aesthetician - Client Relations Focus
BT1 2GU Belfast, Northern Ireland
£35000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a highly regarded luxury wellness brand, is seeking a talented and experienced Remote Senior Aesthetician to join their innovative virtual client care team. This unique, fully remote position allows you to leverage your extensive knowledge of skincare and treatments to provide expert consultations and personalized advice to clients from the comfort of your own home. You will be the primary point of contact for clients seeking to understand their skin concerns and achieve their aesthetic goals through our client's premium product range and virtual guidance. The ideal candidate possesses exceptional communication skills, a deep understanding of dermatological principles, and a passion for delivering outstanding client experiences.
Key Responsibilities:
Key Responsibilities:
- Conduct in-depth virtual consultations with clients to assess their skin type, concerns, and goals using video conferencing and detailed questionnaires.
- Provide personalized skincare recommendations, including product selection and application techniques.
- Develop tailored treatment plans and skincare routines for individual clients.
- Educate clients on the benefits and proper usage of our client's product line.
- Follow up with clients to monitor progress and provide ongoing support and adjustments to their plans.
- Address client inquiries and concerns regarding skincare and product efficacy via virtual channels.
- Stay current with the latest advancements in aesthetic skincare, ingredients, and treatment technologies.
- Collaborate with the product development team to provide client feedback and insights.
- Maintain accurate and confidential client records.
- Assist in creating educational content for clients, such as online guides and FAQs.
- CIDESCO, CIBTAC, or equivalent advanced aesthetic qualification.
- Minimum of 5 years of experience as a practicing aesthetician, preferably with a focus on advanced skincare treatments and consultations.
- Proven ability to build rapport and establish trust with clients.
- Exceptional communication, active listening, and interpersonal skills.
- Strong understanding of various skin conditions, ingredients, and treatment modalities.
- Proficiency in using video conferencing tools (Zoom, Teams, etc.) and CRM software.
- Excellent organizational skills and attention to detail.
- Ability to work autonomously and manage a client caseload effectively.
- A genuine passion for skincare and client well-being.
- Experience in a remote customer-facing role is a plus.
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0
Customer Support Specialist
BT1 1AA Belfast, Northern Ireland
£25000 Annually
WhatJobs
Posted 20 days ago
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Job Description
Our client is looking for an empathetic and efficient Customer Support Specialist to join their dedicated team in Belfast, Northern Ireland, UK . This role is crucial in ensuring our customers receive exceptional service and timely resolutions to their queries. You will be the first point of contact for customers, handling a variety of inquiries via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will be responsible for troubleshooting technical issues, guiding users through product features, and escalating complex problems when necessary.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple channels.
- Provide accurate information about products and services.
- Troubleshoot and diagnose technical problems, offering effective solutions.
- Document customer interactions and resolutions in the support system.
- Identify trends in customer issues and report them to the relevant departments.
- Contribute to the development of support knowledge base articles and FAQs.
- Follow communication procedures, guidelines, and policies.
- Strive to achieve excellent customer satisfaction ratings.
Qualifications:
- Previous experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency with helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and positive attitude when interacting with customers.
- Basic technical understanding relevant to the industry.
- High school diploma or equivalent; further education or certification is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist
BT9 5AB Belfast, Northern Ireland
£28000 Annually
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Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in Belfast, Northern Ireland, UK . This role is pivotal in ensuring that all customer inquiries and issues are resolved efficiently and professionally, maintaining the high standards our client is known for. You will be responsible for handling complex customer escalations, providing in-depth technical assistance, and mentoring junior support staff. The ideal candidate will possess exceptional communication skills, a proactive approach to problem-solving, and a genuine passion for customer service excellence.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
- Investigate and resolve complex customer issues, collaborating with other departments as needed to find comprehensive solutions.
- Develop and maintain a deep understanding of our client's products and services to provide expert advice.
- Create and update support documentation, FAQs, and knowledge base articles to empower customers and internal teams.
- Train and mentor new customer support representatives, providing guidance and feedback.
- Monitor customer satisfaction levels and identify areas for improvement in support processes.
- Contribute to the development of support strategies and best practices.
- Represent the company professionally in all customer interactions.
- Identify trends in customer issues and report them to relevant stakeholders for product or service enhancements.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Experience with CRM software and ticketing systems.
- Ability to work effectively in a team environment and independently.
- A customer-centric mindset with a commitment to delivering outstanding service.
- Previous experience in mentoring or team leadership is highly desirable.
- Familiarity with (mention a relevant technology or product if applicable, e.g., SaaS platforms, specific software suites) would be a plus.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Support Lead
BT1 1AA Belfast, Northern Ireland
£40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking an experienced and dynamic Remote Customer Support Lead to manage and elevate their customer service operations. This is a fully remote position, offering the flexibility to work from any location within the UK. The ideal candidate will have a passion for exceptional customer experiences, a strong understanding of support best practices, and proven leadership skills. You will be responsible for guiding a team of support agents, ensuring timely and effective resolution of customer inquiries, and contributing to the continuous improvement of our support services.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of remote customer support representatives, fostering a positive and high-performing work environment.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction (CSAT) scores.
- Provide training and ongoing coaching to support staff to enhance their skills and product knowledge.
- Handle escalated customer issues, ensuring prompt and satisfactory resolution.
- Analyze customer feedback and support data to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Collaborate with other departments, such as product development and marketing, to address customer needs and communicate feedback.
- Manage the scheduling and workload of the support team to ensure adequate coverage.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Champion customer-centricity throughout the organization.
- Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
- Demonstrated ability to manage and motivate a remote team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer support software and CRM systems (e.g., Zendesk, Salesforce).
- Experience with data analysis and reporting on customer service metrics.
- Ability to work independently and proactively in a remote setting.
- Excellent organizational and time management skills.
- Familiarity with the tech industry or SaaS products is a plus.
- A genuine passion for delivering outstanding customer service.
- Must be eligible to work in the UK.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Engineer
BT1 1 Belfast, Northern Ireland
£38000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Engineer to join their established team in Belfast, Northern Ireland, UK . This critical role involves providing advanced technical support and resolving complex issues for a diverse range of clients. You will be the primary point of contact for escalated technical problems, working closely with the product development and engineering teams to identify root causes and implement effective solutions. The ideal candidate will possess a deep understanding of our client's product suite, coupled with exceptional troubleshooting and analytical skills. Responsibilities include diagnosing and resolving intricate software and hardware issues, documenting solutions, and contributing to the knowledge base. You will also be responsible for mentoring junior support staff, providing training, and ensuring the highest standards of customer service are maintained. This role requires a proactive approach, with a focus on enhancing customer satisfaction and reducing resolution times. You will participate in product feedback sessions, acting as a vital link between customer needs and product evolution. The ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences is paramount. This is an excellent opportunity for a seasoned support professional to take on more responsibility and contribute significantly to the success of a leading technology provider.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide Tier 2/3 technical support for complex customer issues.
- Diagnose and troubleshoot software and hardware problems.
- Escalate unresolved issues to appropriate engineering teams with detailed analysis.
- Develop and maintain technical documentation and knowledge base articles.
- Mentor and train junior support staff.
- Manage customer expectations and ensure timely resolution of issues.
- Collaborate with product management and engineering on product improvements.
- Identify trends in support issues and recommend preventative measures.
- Contribute to the development of support processes and best practices.
- Ensure customer satisfaction through excellent service delivery.
Qualifications:
- Proven experience as a Senior Support Engineer or similar role.
- Strong technical aptitude and troubleshooting skills.
- Expertise in relevant operating systems and applications.
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems and CRM software.
- Bachelor's degree in Computer Science, Engineering, or related field preferred.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
BT1 1AA Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Belfast, Northern Ireland, UK . This role is integral to ensuring our customers receive exceptional service and swift resolution to their queries. You will be responsible for handling complex customer issues, providing technical guidance, and mentoring junior support staff. The ideal candidate will possess a deep understanding of customer service principles and a proven track record of exceeding expectations in a support environment.
Key Responsibilities:
This role is offered on a hybrid basis, requiring a balance of in-office collaboration and remote work flexibility. The successful candidate will be based in or willing to relocate to the Belfast, Northern Ireland, UK area.
Key Responsibilities:
- Serve as a primary point of contact for escalated customer inquiries via phone, email, and live chat.
- Diagnose and resolve complex technical and non-technical issues efficiently and effectively.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor junior Customer Support Representatives, fostering a culture of continuous learning.
- Identify trends in customer issues and provide feedback to product development and management teams.
- Contribute to the improvement of support processes and procedures.
- Monitor customer satisfaction metrics and proactively implement strategies to enhance the customer experience.
- Collaborate with cross-functional teams to ensure seamless issue resolution.
- Stay up-to-date with product updates and industry best practices.
- Handle sensitive customer information with the utmost confidentiality and security.
- Minimum of 3 years of experience in a customer service or helpdesk role, with at least 1 year in a senior or lead capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Demonstrated ability to manage multiple priorities and meet deadlines.
- Experience in mentoring or training team members is highly desirable.
- A genuine passion for helping customers and providing outstanding support.
- Familiarity with (mention a relevant industry software/product if applicable) is a plus.
This role is offered on a hybrid basis, requiring a balance of in-office collaboration and remote work flexibility. The successful candidate will be based in or willing to relocate to the Belfast, Northern Ireland, UK area.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Support Specialist
BT1 5GS Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their vibrant team in Belfast, Northern Ireland, UK . This role requires a proactive individual with exceptional communication skills and a passion for delivering outstanding customer service. You will be responsible for handling complex customer inquiries, providing technical assistance, and contributing to the continuous improvement of support processes. The ideal candidate will possess strong problem-solving abilities and a proven track record in customer-facing roles.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide advanced technical support and troubleshooting for our products and services.
- Resolve customer issues efficiently and effectively, ensuring high levels of customer satisfaction.
- Escalate complex issues to the appropriate departments and follow up to ensure resolution.
- Educate customers on product features and functionalities to enhance their experience.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer issues and provide feedback to product and development teams.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Train and mentor new customer support representatives.
- Handle customer complaints and challenging situations with empathy and professionalism.
- Proactively identify opportunities to improve customer support processes and efficiency.
- Achieve and exceed performance targets related to response times, resolution rates, and customer satisfaction.
- Proven experience in a customer service or technical support role, with at least 2 years in a senior capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to remain calm and professional under pressure.
- Strong organisational skills and attention to detail.
- Experience in troubleshooting technical issues.
- A proactive and customer-centric approach.
- Ability to work effectively as part of a team.
- Experience in the (Industry Specific) sector is advantageous.
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6
Remote Customer Support Specialist
BT1 1AA Belfast, Northern Ireland
£25000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for dedicated and empathetic Customer Support Specialists to join their fully remote team. This position offers the flexibility to work from anywhere within the UK, providing exceptional support to our valued customers. As a Remote Customer Support Specialist, you will be the primary point of contact, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience through various communication channels, including email, chat, and phone.
Responsibilities include:
The ideal candidate will have a strong customer-centric approach, with excellent communication and interpersonal skills. Previous experience in a customer service or support role is highly preferred. Proficiency in using CRM software and ticketing systems is advantageous. You must be a self-starter, highly organized, and able to manage your time effectively in a remote work environment. A stable internet connection and a dedicated quiet workspace are essential. A passion for helping others and a positive attitude are key. This role is based in Belfast, Northern Ireland, UK , but is executed entirely remotely, offering a fantastic opportunity for work-life balance and career growth within a supportive virtual team.
Responsibilities include:
- Responding promptly and professionally to customer inquiries via multiple channels (phone, email, chat).
- Providing accurate information about products, services, and policies.
- Troubleshooting technical issues and guiding customers through solutions effectively.
- Resolving customer complaints and concerns with empathy and efficiency.
- Escalating complex issues to the appropriate departments when necessary.
- Documenting all customer interactions and resolutions in the CRM system.
- Identifying opportunities to improve the customer experience and providing feedback to relevant teams.
- Adhering to company service level agreements (SLAs) and quality standards.
- Proactively seeking solutions to customer problems and ensuring customer satisfaction.
- Staying up-to-date with product knowledge and company updates.
- Contributing to team knowledge base by documenting common issues and solutions.
The ideal candidate will have a strong customer-centric approach, with excellent communication and interpersonal skills. Previous experience in a customer service or support role is highly preferred. Proficiency in using CRM software and ticketing systems is advantageous. You must be a self-starter, highly organized, and able to manage your time effectively in a remote work environment. A stable internet connection and a dedicated quiet workspace are essential. A passion for helping others and a positive attitude are key. This role is based in Belfast, Northern Ireland, UK , but is executed entirely remotely, offering a fantastic opportunity for work-life balance and career growth within a supportive virtual team.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist
BT7 1NX Belfast, Northern Ireland
£32000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This is a fantastic opportunity for an individual passionate about delivering exceptional customer experiences and driving service excellence. You will be the primary point of contact for a diverse range of customer inquiries, providing timely, accurate, and empathetic support across multiple communication channels, including email, live chat, and phone.
Responsibilities will include:
The ideal candidate will have a proven track record in customer service, with at least 3 years of experience in a similar role. Strong communication, problem-solving, and active listening skills are essential. Familiarity with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems is a must. The ability to work independently, manage your time effectively, and thrive in a fast-paced remote environment is crucial. A passion for technology and a commitment to continuous learning will set you apart. This role is based in Belfast, Northern Ireland, UK , but operates entirely remotely, offering flexibility and work-life balance.
Responsibilities will include:
- Resolving complex customer issues with a high degree of ownership and professionalism.
- Training and mentoring junior support agents, sharing best practices and product knowledge.
- Identifying trends in customer feedback and escalating recurring issues to relevant internal teams for product or service improvement.
- Developing and maintaining comprehensive knowledge base articles and troubleshooting guides.
- Proactively engaging with customers to ensure satisfaction and identify opportunities for upsell or cross-sell.
- Contributing to the continuous improvement of support processes and tools.
- Handling escalations and sensitive customer situations with tact and diplomacy.
- Collaborating with cross-functional teams, including product development, sales, and marketing, to ensure a seamless customer journey.
- Monitoring support queues and ensuring response and resolution time SLAs are consistently met.
- Acting as a subject matter expert for specific product lines or services.
The ideal candidate will have a proven track record in customer service, with at least 3 years of experience in a similar role. Strong communication, problem-solving, and active listening skills are essential. Familiarity with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems is a must. The ability to work independently, manage your time effectively, and thrive in a fast-paced remote environment is crucial. A passion for technology and a commitment to continuous learning will set you apart. This role is based in Belfast, Northern Ireland, UK , but operates entirely remotely, offering flexibility and work-life balance.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
BT1 1AA Belfast, Northern Ireland
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of digital solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Belfast, Northern Ireland, UK . This role plays a crucial part in ensuring exceptional customer satisfaction by providing timely and effective technical support and assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating unresolved problems to the appropriate departments. The ideal candidate will possess a strong understanding of our client's products and services, coupled with excellent communication and problem-solving skills.
Responsibilities:
Responsibilities:
- Respond to customer queries via phone, email, and live chat in a professional and timely manner.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Provide clear and concise explanations of solutions to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Assist in the creation and maintenance of knowledge base articles and support documentation.
- Train and mentor junior support staff, providing guidance and feedback.
- Identify recurring customer issues and propose solutions for service improvement.
- Collaborate with engineering and product development teams to report bugs and suggest product enhancements.
- Manage customer escalations effectively, ensuring swift resolution and customer retention.
- Proactively identify opportunities to improve the customer support process and customer experience.
- Contribute to team meetings, sharing insights and best practices.
- Maintain a high level of customer satisfaction, aiming for positive feedback and reviews.
- Stay up-to-date with product updates and industry trends.
- Adhere to company policies and procedures, including data privacy regulations.
- Proven experience in a customer support or technical helpdesk role, preferably in a senior capacity.
- Excellent knowledge of IT support tools and ticketing systems.
- Strong understanding of common operating systems (Windows, macOS) and software applications.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities.
- Customer-centric attitude with a passion for delivering outstanding service.
- Ability to work independently and as part of a team.
- Experience in a hybrid work environment, with the ability to transition between remote and in-office work as needed.
- A relevant IT qualification or certification is desirable but not essential.
This advertiser has chosen not to accept applicants from your region.
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