813 Customer Service Representatives jobs in Middlesbrough
Reception Help Desk Assistant (Weekend) - Durham
DH1 3LE Durham, North East
Durham University
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Job Description
Reception Help Desk Assistant (Weekend) - Durham
T he Role and Department
As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance , participation and community outreach, whilst fostering a culture that safeguards academic excellence . We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.
The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.
The post holder will be required to work weekends and evenings. Hours will be allocated as part of a rota but will typically be or during term time and or outside if term. Outside of term the successful candidate will be required to be flexible to cover mid-week evening shifts as and when required. A uniform will be provided.
Who to contact for more information
If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Green () would be happy to speak to you.
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Customer Support Specialist
SR1 1AB Sunderland, North East
£23000 Annually
WhatJobs
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Our client is seeking an enthusiastic and customer-focused Customer Support Specialist to join their busy team in **Sunderland, Tyne and Wear, UK**. This role is integral to ensuring our customers receive exceptional service and support. You will be the first point of contact for customer inquiries, providing timely and accurate assistance via phone, email, and potentially in-person. Responsibilities include resolving customer issues, processing orders and returns, managing customer accounts, and providing product information. You will need to develop a deep understanding of our products and services to effectively address customer needs and concerns. Key duties involve logging customer interactions, escalating complex issues to relevant departments, and contributing to customer satisfaction metrics. The ideal candidate will have excellent communication and interpersonal skills, with a genuine passion for helping people. Previous experience in a customer service or helpdesk environment is advantageous, but comprehensive training will be provided. You should possess strong problem-solving abilities, patience, and the capacity to remain calm under pressure. A proactive approach to identifying and resolving customer issues is highly valued. You will be working collaboratively with a supportive team, aiming to exceed customer expectations and build lasting relationships. This position requires attention to detail, strong organizational skills, and the ability to manage a varied workload efficiently. Join us in delivering outstanding customer experiences in **Sunderland, Tyne and Wear, UK**.
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1
Customer Support Specialist
SR5 1LA Sunderland, North East
£24000 Annually
WhatJobs
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We are looking for a dedicated and empathetic Customer Support Specialist to join our growing team. In this hybrid role, you will be the first point of contact for our valued customers, providing timely and effective solutions to their inquiries and issues. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Your primary goal will be to ensure a positive customer experience by demonstrating excellent communication skills, product knowledge, and a commitment to customer satisfaction. Responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex issues to relevant departments. We expect you to maintain a high level of professionalism and patience, even in challenging situations. A key aspect of this role involves contributing to our knowledge base by documenting common issues and solutions. You will also participate in team meetings and training sessions, both in-person and remotely. We value individuals who are proactive in identifying opportunities for service improvement and who can work collaboratively within a team environment. A strong understanding of CRM systems and ticketing software is essential. While this is a hybrid position based in **Sunderland, Tyne and Wear, UK**, flexibility will be required to attend on-site team events and meetings as needed. A passion for helping people and a resilient attitude are key to success in this dynamic role.
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2
Customer Support Coordinator
SR5 3XB Sunderland, North East
Chrysalis Talent Solutions Limited
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Job Description
Customer Support Coordinator
Location: Sunderland
Salary: £25,000 - £27,000 per annum
Contract Type: Full-time, Permanent
Benefits: 23 days annual leave +
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3
Administration Customer Service Support
Shildon, North East
MTrec Commercial
Posted today
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Company Benefits
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- ASAP start
- Easily Accessible offices and free onsite parking.
- Monday Friday working hours and early finish on Fridays!
The Company you will be working for ;
MTrec Recruitment are proudly representing our industry leading client on their search for a Te.
WHJS1_UKTJ
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4
Senior Customer Support Specialist
SR1 2AN Sunderland, North East
£28000 Annually
WhatJobs
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Our client is recruiting a dedicated and experienced Senior Customer Support Specialist to join their thriving team in Sunderland, Tyne and Wear, UK . In this role, you will be the primary point of contact for customers, providing exceptional support across various channels, including phone, email, and live chat. You will handle complex customer inquiries, troubleshoot technical issues, and resolve complaints efficiently and professionally. This position requires a deep understanding of the client's products and services to offer accurate and timely assistance.
Key responsibilities include managing customer accounts, processing orders, and ensuring customer satisfaction. You will also be responsible for documenting customer interactions, creating knowledge base articles, and identifying trends in customer issues to provide feedback to the product development and sales teams. As a senior member of the team, you will mentor junior support staff, assist with training, and contribute to the improvement of support processes and workflows. The ideal candidate will possess outstanding communication and interpersonal skills, with a calm and patient demeanor when dealing with challenging situations. A proven ability to multitask, prioritize effectively, and work under pressure is essential.
You should have a minimum of 3 years of experience in a customer service or technical support role, preferably within a fast-paced environment. Proficiency with CRM software and ticketing systems is required. A proactive approach to problem-solving and a commitment to delivering a superior customer experience are paramount. This is an excellent opportunity to develop your career in a supportive and dynamic organization. You will be instrumental in maintaining high levels of customer loyalty and contributing to the company's reputation for excellent service. Strong analytical skills to identify root causes of customer problems will be highly valued. Adaptability and a willingness to learn new technologies are key to success in this role.
Key responsibilities include managing customer accounts, processing orders, and ensuring customer satisfaction. You will also be responsible for documenting customer interactions, creating knowledge base articles, and identifying trends in customer issues to provide feedback to the product development and sales teams. As a senior member of the team, you will mentor junior support staff, assist with training, and contribute to the improvement of support processes and workflows. The ideal candidate will possess outstanding communication and interpersonal skills, with a calm and patient demeanor when dealing with challenging situations. A proven ability to multitask, prioritize effectively, and work under pressure is essential.
You should have a minimum of 3 years of experience in a customer service or technical support role, preferably within a fast-paced environment. Proficiency with CRM software and ticketing systems is required. A proactive approach to problem-solving and a commitment to delivering a superior customer experience are paramount. This is an excellent opportunity to develop your career in a supportive and dynamic organization. You will be instrumental in maintaining high levels of customer loyalty and contributing to the company's reputation for excellent service. Strong analytical skills to identify root causes of customer problems will be highly valued. Adaptability and a willingness to learn new technologies are key to success in this role.
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5
Senior Customer Support Specialist
SR1 2JQ Sunderland, North East
£28000 Annually
WhatJobs
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Sunderland, Tyne and Wear, UK . This pivotal role is responsible for providing exceptional customer service and technical assistance to a diverse client base. You will be at the forefront of our client's customer interaction, handling inquiries via phone, email, and live chat. Your primary duties will include troubleshooting complex technical issues, guiding users through product features, and documenting support interactions accurately. We are looking for individuals who possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. The ideal candidate will have a proven track record in customer service, preferably within a tech or service-oriented industry. Responsibilities include:
Qualifications:
This role offers a competitive salary and benefits package, with the opportunity to grow within a supportive and forward-thinking company located in Sunderland, Tyne and Wear, UK . Join us and make a significant impact on our customer experience.
- Delivering first-class customer support across multiple communication channels.
- Diagnosing and resolving technical hardware and software issues.
- Escalating complex problems to the appropriate departments.
- Maintaining accurate customer records and support tickets.
- Contributing to the knowledge base with FAQs and troubleshooting guides.
- Providing feedback to product development teams based on customer interactions.
- Training and mentoring junior support staff.
Qualifications:
- Minimum of 3 years of experience in a customer support or helpdesk role.
- Strong technical aptitude and ability to understand software applications.
- Excellent written and verbal communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in CRM software and ticketing systems.
- A proactive approach to problem-solving and customer satisfaction.
This role offers a competitive salary and benefits package, with the opportunity to grow within a supportive and forward-thinking company located in Sunderland, Tyne and Wear, UK . Join us and make a significant impact on our customer experience.
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6
Remote Customer Support Specialist
SR1 2BP Sunderland, North East
£25000 Annually
WhatJobs
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Job Description
Our client is seeking dedicated and empathetic Customer Support Specialists to join their fully remote team. In this vital role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries efficiently and effectively. You will leverage your excellent communication skills and problem-solving abilities to ensure a positive customer experience across various communication channels.
Responsibilities:
Qualifications:
This is a fully remote position, allowing you to work from anywhere within the UK. Join our client's dynamic team and contribute to their mission of delivering outstanding customer support.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve customer issues, providing clear and concise solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on product features and services, offering guidance and support.
- Escalate complex issues to relevant departments when necessary.
- Gather customer feedback to identify areas for service improvement.
- Adhere to company policies and procedures to maintain service quality.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
- Collaborate with team members to share best practices and support each other.
- Proactively identify potential customer issues and offer preventative solutions.
Qualifications:
- Proven experience in a customer service or helpdesk role.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and prioritize effectively in a remote environment.
- A patient and empathetic approach to customer interactions.
- Self-motivated and able to work independently with minimal supervision.
- Must have a reliable internet connection and a dedicated workspace.
- Experience in troubleshooting technical issues is a plus.
- A commitment to delivering outstanding customer experiences.
This is a fully remote position, allowing you to work from anywhere within the UK. Join our client's dynamic team and contribute to their mission of delivering outstanding customer support.
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7
Senior Customer Support Specialist
SR1 2AE Sunderland, North East
£28000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Sunderland, Tyne and Wear, UK**. This role is pivotal in ensuring exceptional customer satisfaction by providing timely and effective support across various communication channels. You will be responsible for managing escalated customer issues, mentoring junior support staff, and contributing to the continuous improvement of customer service processes and protocols. Key responsibilities include:
The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record in customer service. A strong understanding of CRM software and ticketing systems is essential. You should be adept at problem-solving, capable of working under pressure, and committed to delivering outstanding service. Experience in a supervisory or lead role within a customer service environment is highly desirable. This is an excellent opportunity for an individual looking to advance their career in a challenging and rewarding role. The successful candidate will be expected to work a hybrid schedule, balancing home-based work with office attendance in **Sunderland, Tyne and Wear, UK** to foster team collaboration and professional development.
- Responding to customer inquiries via phone, email, and live chat in a professional and efficient manner.
- Troubleshooting technical issues and providing clear, concise solutions.
- Escalating complex problems to the appropriate departments.
- Documenting all customer interactions and resolutions accurately in the CRM system.
- Developing and maintaining a deep understanding of our client's products and services.
- Proactively identifying trends in customer feedback and reporting them to management.
- Assisting in the training and onboarding of new customer service representatives.
- Contributing to the creation of knowledge base articles and FAQs.
- Collaborating with other departments to resolve customer issues and improve overall service delivery.
- Maintaining a positive and empathetic attitude towards all customers.
The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record in customer service. A strong understanding of CRM software and ticketing systems is essential. You should be adept at problem-solving, capable of working under pressure, and committed to delivering outstanding service. Experience in a supervisory or lead role within a customer service environment is highly desirable. This is an excellent opportunity for an individual looking to advance their career in a challenging and rewarding role. The successful candidate will be expected to work a hybrid schedule, balancing home-based work with office attendance in **Sunderland, Tyne and Wear, UK** to foster team collaboration and professional development.
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8
Senior Customer Support Specialist
SR1 1AA Sunderland, North East
£30000 Annually
WhatJobs
Posted today
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Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their fully remote customer service team. In this vital role, you will be the first point of contact for customers, providing expert assistance and resolving inquiries across multiple channels. The ideal candidate will possess exceptional communication skills, a deep understanding of customer service best practices, and a proactive approach to problem-solving. You will handle complex customer issues, provide technical guidance, and contribute to improving overall customer satisfaction. This is a remote-first position, offering the flexibility to work from home and connect with customers nationwide.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity to join a reputable company that values its employees and customers. The role offers a competitive salary, comprehensive benefits, and the chance to excel in a remote-friendly environment, serving customers in the Sunderland, Tyne and Wear, UK area.
Key Responsibilities:
- Provide high-quality customer support via phone, email, chat, and social media.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Educate customers on product features, services, and best practices.
- Maintain accurate and detailed customer records in the CRM system.
- Identify and report trends in customer inquiries and feedback to help improve products and services.
- Assist in the training and mentoring of junior support staff.
- Develop and update knowledge base articles and support documentation.
- Ensure customer satisfaction by delivering timely, accurate, and friendly service.
- Handle escalated customer complaints with professionalism and efficiency.
- Contribute to team goals and performance metrics.
Qualifications:
- Proven experience in a customer service or technical support role, preferably in a senior capacity.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and customer-centric attitude.
- Ability to work independently and as part of a remote team.
- Experience in the specific industry of our client is a plus.
- Availability to work flexible shifts, if required.
This is a fantastic opportunity to join a reputable company that values its employees and customers. The role offers a competitive salary, comprehensive benefits, and the chance to excel in a remote-friendly environment, serving customers in the Sunderland, Tyne and Wear, UK area.
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