1161 Customer Service Representatives jobs in Newcastle upon Tyne
Customer Support Lead
SR5 2AH Sunderland, North East
£32000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Customer Support Lead to manage and enhance their customer service operations in **Sunderland, Tyne and Wear, UK**. This role is crucial in ensuring our clients receive exceptional support, resolving inquiries efficiently, and maintaining high levels of customer satisfaction. The successful candidate will be responsible for leading a team of customer service representatives, developing support strategies, and implementing best practices to optimize the customer experience.
Key Responsibilities:
Key Responsibilities:
- Manage and mentor a team of customer service representatives, providing ongoing training, coaching, and performance feedback.
- Oversee the day-to-day operations of the customer service department, ensuring timely and effective resolution of customer inquiries via phone, email, and chat.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Monitor customer feedback and support metrics (e.g., CSAT, NPS, response times) and identify areas for improvement.
- Handle escalated customer complaints and complex issues with professionalism and empathy.
- Create and maintain a comprehensive knowledge base for customer service agents and self-service resources for customers.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and product issues.
- Prepare regular reports on customer service performance for senior management.
- Identify opportunities for upselling or cross-selling where appropriate, in alignment with company goals.
- Ensure compliance with all company policies and customer service standards.
- Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to train, motivate, and manage a team effectively.
- Proficiency in Microsoft Office Suite.
- A customer-centric approach with a passion for delivering outstanding service.
- Ability to work under pressure and manage multiple tasks simultaneously.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
NE1 1LT Newcastle upon Tyne, North East
£25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an enthusiastic and dedicated Customer Support Specialist to provide exceptional service to their customers from their base near **Newcastle upon Tyne, Tyne and Wear, UK**. This is a remote position, allowing you to offer top-tier support from the comfort of your home. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing product information via multiple channels, including phone, email, and chat. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine passion for helping others. You will be responsible for maintaining customer satisfaction, handling complaints effectively, and contributing to the continuous improvement of customer service processes. This role requires strong problem-solving skills and the ability to multitask efficiently in a fast-paced environment. You will be expected to maintain accurate records of customer interactions and follow up on unresolved issues to ensure timely resolution. Training on our client's products and services will be provided, but prior experience in a customer-facing role is highly advantageous. You will play a vital role in building and maintaining strong customer relationships, ensuring a positive brand experience. This is an excellent opportunity to grow within a supportive team and develop your career in customer service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide accurate information about products and services.
- Resolve customer issues and complaints efficiently and effectively via phone, email, and chat.
- Maintain a high level of customer satisfaction and build strong customer relationships.
- Document all customer interactions and follow up on outstanding issues.
- Identify and escalate complex issues to the appropriate department.
- Provide feedback to management on customer trends and service improvements.
- Adhere to company policies and procedures.
Qualifications:
- Proven experience in a customer service or customer support role.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer service software and tools.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- High school diploma or equivalent; further education or relevant certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
NE2 1NH Newcastle upon Tyne, North East
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
An exciting opportunity has arisen for a dedicated Customer Support Specialist to join our client's dynamic team, offering a fully remote work arrangement. Based from home, you will be the primary point of contact for customers seeking assistance and information regarding our client's diverse range of products and services. Your role will involve handling inbound customer queries via multiple channels, including phone, email, and live chat, with professionalism and efficiency. You will be expected to provide accurate information, resolve issues effectively, and ensure a high level of customer satisfaction. Key responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex cases to appropriate departments. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic demeanor. Previous experience in a customer service or helpdesk environment is essential. Proficiency in using customer relationship management (CRM) software and other support tools is highly desirable. You should be a motivated self-starter, capable of managing your workload independently and consistently meeting performance targets. A strong command of English, both written and verbal, is required. This role is perfect for individuals who thrive in a remote setting and are passionate about delivering outstanding customer experiences. You will be instrumental in building and maintaining strong customer relationships, acting as a brand ambassador for our client. Continuous learning about our client's offerings and industry trends will be essential to provide the best possible support. A commitment to problem-solving and finding effective solutions for customers is paramount.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
NE1 4HE Newcastle upon Tyne, North East
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Join our fully remote team as a Customer Support Specialist and be the first point of contact for our valued customers in Newcastle upon Tyne, Tyne and Wear, UK . This role is pivotal in ensuring customer satisfaction by providing timely, accurate, and friendly assistance across multiple communication channels, including phone, email, and live chat. You will be responsible for troubleshooting customer issues, answering inquiries about our products and services, and resolving complaints with empathy and efficiency. As a remote-first employee, you will utilize our cutting-edge communication tools to collaborate with colleagues and escalate complex issues when necessary. Your day-to-day will involve actively listening to customer needs, providing comprehensive solutions, and documenting all interactions accurately within our CRM system. We are looking for individuals who are passionate about customer service, possess excellent communication skills, and have a knack for problem-solving. You should be comfortable working independently, managing your time effectively, and maintaining a positive attitude in a fast-paced environment. This role requires a deep understanding of our product offerings and the ability to explain technical information clearly to non-technical users. Continuous learning and adaptation to new products and procedures are essential. You will have the opportunity to contribute to customer satisfaction metrics and directly impact the company's reputation for excellent support. We believe in empowering our support team to deliver exceptional experiences. If you are driven by customer success and enjoy working in a collaborative, remote setting, this is the perfect opportunity for you.
Responsibilities:
Qualifications:
Responsibilities:
- Provide exceptional customer service via phone, email, and chat.
- Respond to customer inquiries and resolve technical issues promptly.
- Troubleshoot and diagnose product or service problems.
- Educate customers on product features and benefits.
- Escalate unresolved issues to appropriate departments.
- Maintain accurate customer records and interaction logs.
- Contribute to team goals and customer satisfaction metrics.
- Identify opportunities for process improvements in customer support.
- Adhere to company policies and customer service standards.
- Maintain a positive and professional demeanor at all times.
Qualifications:
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to explain technical concepts clearly.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Familiarity with our industry or products is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
NE1 4BT Newcastle upon Tyne, North East
£25000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Customer Support Specialist to join their dynamic team. This is a fully remote position, offering the opportunity to assist customers from the comfort of your home. You will be the first point of contact for customers, providing timely and effective support for inquiries, issues, and feedback across various communication channels, including phone, email, and chat.
Key Responsibilities:
Key Responsibilities:
- Responding to customer inquiries promptly and professionally via phone, email, and live chat.
- Troubleshooting and resolving customer issues related to products or services, ensuring customer satisfaction.
- Providing accurate information about products, services, policies, and procedures.
- Guiding customers through product features, troubleshooting steps, and
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
SR1 1AB Sunderland, North East
£23000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an enthusiastic and customer-focused Customer Support Specialist to join their busy team in **Sunderland, Tyne and Wear, UK**. This role is integral to ensuring our customers receive exceptional service and support. You will be the first point of contact for customer inquiries, providing timely and accurate assistance via phone, email, and potentially in-person. Responsibilities include resolving customer issues, processing orders and returns, managing customer accounts, and providing product information. You will need to develop a deep understanding of our products and services to effectively address customer needs and concerns. Key duties involve logging customer interactions, escalating complex issues to relevant departments, and contributing to customer satisfaction metrics. The ideal candidate will have excellent communication and interpersonal skills, with a genuine passion for helping people. Previous experience in a customer service or helpdesk environment is advantageous, but comprehensive training will be provided. You should possess strong problem-solving abilities, patience, and the capacity to remain calm under pressure. A proactive approach to identifying and resolving customer issues is highly valued. You will be working collaboratively with a supportive team, aiming to exceed customer expectations and build lasting relationships. This position requires attention to detail, strong organizational skills, and the ability to manage a varied workload efficiently. Join us in delivering outstanding customer experiences in **Sunderland, Tyne and Wear, UK**.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
NE1 4BR Newcastle upon Tyne, North East
£28000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm providing innovative software solutions, is looking for a dedicated Customer Support Specialist to join their vibrant team in Newcastle upon Tyne, Tyne and Wear . This hybrid role involves a balance of remote work and on-site collaboration, supporting a diverse customer base. You will be the primary point of contact for customer inquiries, providing timely and effective technical assistance across various channels, including phone, email, and chat. Responsibilities include troubleshooting software issues, guiding users through product features, resolving
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer service representatives Jobs in Newcastle upon Tyne !
6
Customer Support Specialist
NE1 4DB Newcastle upon Tyne, North East
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
We are seeking a dedicated and customer-focused Customer Support Specialist to join our expanding, fully remote support team. This role is integral to ensuring our clients receive exceptional service and timely assistance. You will be the primary point of contact for customer inquiries, providing efficient and effective solutions through various channels, including phone, email, and live chat. Responsibilities include troubleshooting technical issues, answering product-related questions, processing customer requests, and escalating complex problems to appropriate departments. Maintaining a high level of customer satisfaction is paramount. You will also be responsible for accurately documenting all customer interactions and feedback in our CRM system. The ideal candidate will possess outstanding communication and interpersonal skills, with a patient and empathetic approach to customer service. Previous experience in a customer support or helpdesk role is highly desirable, particularly with technical products or services. Proficiency in using CRM software and common office productivity tools is essential. We are looking for a self-motivated individual who can manage their workload effectively and thrive in an independent, remote working environment. Strong problem-solving skills and the ability to quickly learn new products and systems are crucial. A commitment to providing a positive customer experience and contributing to a supportive team atmosphere is key. This is a fantastic opportunity to develop your skills in a growing company and make a real difference in our customers' experiences. Join us to deliver outstanding support and help build lasting customer relationships, all from the comfort of your home.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
SR5 1LA Sunderland, North East
£24000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
We are looking for a dedicated and empathetic Customer Support Specialist to join our growing team. In this hybrid role, you will be the first point of contact for our valued customers, providing timely and effective solutions to their inquiries and issues. You will handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Your primary goal will be to ensure a positive customer experience by demonstrating excellent communication skills, product knowledge, and a commitment to customer satisfaction. Responsibilities include troubleshooting technical problems, guiding customers through product features, processing orders and returns, and escalating complex issues to relevant departments. We expect you to maintain a high level of professionalism and patience, even in challenging situations. A key aspect of this role involves contributing to our knowledge base by documenting common issues and solutions. You will also participate in team meetings and training sessions, both in-person and remotely. We value individuals who are proactive in identifying opportunities for service improvement and who can work collaboratively within a team environment. A strong understanding of CRM systems and ticketing software is essential. While this is a hybrid position based in **Sunderland, Tyne and Wear, UK**, flexibility will be required to attend on-site team events and meetings as needed. A passion for helping people and a resilient attitude are key to success in this dynamic role.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Coordinator
SR5 3XB Sunderland, North East
Chrysalis Talent Solutions Limited
Posted 3 days ago
Job Viewed
Job Description
Customer Support Coordinator
Location: Sunderland
Salary: £25,000 - £27,000 per annum
Contract Type: Full-time, Permanent
Benefits: 23 days annual leave +
This advertiser has chosen not to accept applicants from your region.
9