Client Services Manager

LE1 Leicester, East Midlands Metalis Engineering Recruitment Limited

Posted 2 days ago

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Job Description

full time

Client Services Manager
38,000 per annum
Leicester
Permanent Opportunity

We are recruiting on behalf of our client, a fast-paced and dynamic business based in Leicester , who are seeking an experienced Client Services Manager to join their client services team.

This is an exciting opportunity for a client-facing internal project/

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Client Services Manager

Leicestershire, East Midlands £38000 - £40000 Annually Metalis Engineering Recruitment Limited

Posted 2 days ago

Job Viewed

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Job Description

permanent

Client Services Manager
38,000 per annum
Leicester
Permanent Opportunity

We are recruiting on behalf of our client, a fast-paced and dynamic business based in Leicester , who are seeking an experienced Client Services Manager to join their client services team.

This is an exciting opportunity for a client-facing internal project/

This advertiser has chosen not to accept applicants from your region.

Client Services Accountant

DE1 Derby, East Midlands Talent Finder

Posted 1 day ago

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Client Services Accountant | Derby | Full Time, 37.5 hours per week | Hybrid working – 3 days in the office, 2 days working from home | £25,000 - £40,000 D.O.E.

Our client is a leading firm of Chartered Certified Accountants based in Derby. They are a team of qualified financial executives with broad expertise across all areas of accounting, business, and the all-important area of tax.

Are you the r
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Please click on the apply button to read the full job description

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Client Services Accountant

Derby, East Midlands Talent Finder

Posted 2 days ago

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Job Description

permanent

Client Services Accountant | Derby | Full Time, 37.5 hours per week | Hybrid working – 3 days in the office, 2 days working from home | £25,000 - £40,000 D.O.E.

Our client is a leading firm of Chartered Certified Accountants based in Derby. They are a team of qualified financial executives with broad expertise across all areas of accounting, business, and the all-important area of tax.

Are you the r.

This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer - Remote Client Services

DE1 2AY Derby, East Midlands £30000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking a dedicated and technically proficient Technical Support Engineer to provide exceptional customer service and technical assistance in a fully remote capacity. This role is perfect for someone who thrives on problem-solving and enjoys assisting users remotely.

You will be the primary point of contact for customers experiencing technical difficulties with our client's software and hardware products. Responsibilities include diagnosing issues, troubleshooting problems, providing step-by-step guidance, and ensuring customer satisfaction through efficient and effective support. This role requires excellent communication skills and the ability to translate complex technical information into understandable solutions for users.

Key Responsibilities:
  • Respond to customer support requests via phone, email, and chat in a timely and professional manner.
  • Diagnose and troubleshoot technical issues related to software applications, hardware, and network connectivity.
  • Provide clear, concise, and accurate technical guidance and solutions to end-users.
  • Document all support interactions, including issues, troubleshooting steps, and resolutions, in the ticketing system.
  • Escalate complex or unresolved issues to senior support staff or relevant departments.
  • Identify recurring technical issues and contribute to knowledge base articles and FAQs.
  • Maintain a high level of customer satisfaction by delivering prompt and effective support.
  • Stay updated on product knowledge and technical advancements.
  • Assist with user
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Client Services Manager - Luxury Homeware Brand - Leicester

Leicester, East Midlands MODE SEARCH Ltd.

Posted 1 day ago

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Job Description

Mode Search is delighted to be partnering with a leading British design and manufacturing brand to appoint a Client Services Manager. This newly created leadership role offers an exciting opportunity to shape the client services and sales operations function within a highly respected business, known for its quality craftsmanship and global client base.


The position is based in Leicester working 5 days in the office and reports directly to the UK & Export Sales Director. The Client Services Manager will oversee and coach teams located across both Leicester and London sites, ensuring exceptional service delivery across all stages of the client journey.


This role will include regular travel to the London office.


The Role

  • Lead and manage the global Sales Operations team, providing coaching, structure and support
  • Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations
  • Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution
  • Drive operational excellence by standardising processes across product categories and sales territories
  • Monitor and enhance client satisfaction through consistent communication and intelligent customer service
  • Collaborate with senior management to develop and implement commercial strategies
  • Deliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-making
  • Guide and support team members to exceed performance targets and foster a values-led, collaborative environment
  • Engage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharing
  • Actively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial work



Requirements

  • Minimum 5 years of experience in B2B sales or customer service, ideally in interiors, design, or hospitality
  • Proven leadership experience with the ability to inspire, coach and manage high-performing teams
  • Strong interpersonal and communication skills, with the ability to resolve complex client issues effectively
  • Highly organised with excellent presentation and project management capabilities
  • Commercially minded and confident working with data to deliver insights and improvements
  • Proficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageous
  • Comfortable working in a fast-paced, collaborative office setting with a hands-on approach
  • Additional languages would be an asset



Interested? Please send your CV to or click the apply button.



Please note: Due to the volume of applications, only shortlisted candidates will be contacted.

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Account Manager – Client Site Services

DE1 Derby, East Midlands Elizabeth Michael Associates LTD

Posted 2 days ago

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Job Description

full time

Business Manager

£40,000 basic + OTE £60,000 | Full-Time, Permanent | Hybrid

Are you a driven sales professional with a background in catering, hospitality, or logistics ?
We’re looking for a commercially minded manager who is hungry for growth, thrives on building strong customer relationships and can lead a team to success.

The Opportunity

This role will give you the chance to take ownership of a business area, working closely with senior leadership to deliver ambitious growth plans. You’ll combine hands-on leadership with commercial strategy , ensuring targets are met, people are motivated and customers receive excellent service.

Key Focus Areas
  • p>Driving sales growth and expanding customer reach

  • Increasing profitability through effective planning and cost control

  • Leading, coaching and motivating a small team

  • Analysing performance data and making strategic recommendations

  • Building strong client relationships and identifying new opportunities

What We’re Looking For
    < i>

    A proven track record in sales, business development, or

This advertiser has chosen not to accept applicants from your region.
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Account Manager – Client Site Services

Derby, East Midlands £33000 - £38000 Annually Elizabeth Michael Associates LTD

Posted 2 days ago

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Job Description

permanent

Business Manager

£40,000 basic + OTE £60,000 | Full-Time, Permanent | Hybrid

Are you a driven sales professional with a background in catering, hospitality, or logistics ?
We’re looking for a commercially minded manager who is hungry for growth, thrives on building strong customer relationships and can lead a team to success.

The Opportunity

This role will give you the chance to take ownership of a business area, working closely with senior leadership to deliver ambitious growth plans. You’ll combine hands-on leadership with commercial strategy , ensuring targets are met, people are motivated and customers receive excellent service.

Key Focus Areas
  • p>Driving sales growth and expanding customer reach

  • Increasing profitability through effective planning and cost control

  • Leading, coaching and motivating a small team

  • Analysing performance data and making strategic recommendations

  • Building strong client relationships and identifying new opportunities

What We’re Looking For
    < i>

    A proven track record in sales, business development, or

This advertiser has chosen not to accept applicants from your region.

Customer Support Coordinator

Leicestershire, East Midlands Manpower UK Ltd

Posted 2 days ago

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Job Description

permanent

Customer Support Coordinator
Location: Lutterworth


We're seeking a proactive Customer Support professional to join our UK Customer Operations team. You'll be the first point of contact for customer queries, managing cases from start to finish, and ensuring excellent service delivery.

What you'll do:

  • Manage customer cases in Salesforce CRM.
  • Process service orders, invoicing, returns, and warranty replacements.
  • Generate quotes and administer service contracts.
  • Liaise with customers and internal teams to resolve issues.
  • Support continuous improvement and ensure compliance.


What we're looking for:

  • Strong customer focus with great communication skills.
  • Microsoft Office skills (intermediate).
  • Ability to work efficiently in a fast-paced environment.
  • Salesforce and/or SAP S/4 experience (preferred).


Why join?
Be part of a collaborative team, delivering best-in-class customer support, with flexible working options through our agile working policy.

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Customer Support Specialist

DE1 0AA Derby, East Midlands £24000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing customer service team. This is a fully remote role where you will be the primary point of contact for customer inquiries, providing timely and effective solutions to a wide range of issues. Your responsibilities will include responding to customer queries via phone, email, and live chat, troubleshooting technical problems, guiding users through product features, and escalating complex issues to the appropriate departments. You will be expected to maintain a high level of customer satisfaction by offering professional and friendly support. The ideal candidate will possess excellent communication skills, both written and verbal, with a patient and helpful demeanor. Previous experience in a customer service or helpdesk role is highly desirable, along with proficiency in CRM software and ticketing systems. Strong problem-solving abilities and the capacity to remain calm under pressure are essential. You should be comfortable working independently in a remote environment, managing your time effectively, and contributing positively to a virtual team. A passion for helping others and a commitment to delivering outstanding service are key. Join our client’s supportive team and become a crucial part of ensuring customer success and satisfaction. Your role is vital in building and maintaining strong customer relationships.
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