1422 Customer Service Representatives jobs in Nottingham

Mode Search is delighted to be partnering with a leading British design and manufacturing brand to appoint a Client Services Manager. This newly created leadership role offers an exciting opportunity to shape the client services and sales operations function within a highly respected business, known for its quality craftsmanship and global client base.

The position is based in Leicester working 5 days in the office and reports directly to the UK & Export Sales Director. The Client Services Manager will oversee and coach teams located across both Leicester and London sites, ensuring exceptional service delivery across all stages of the client journey.

This role will include regular travel to the London office.

The Role

• Lead and manage the global Sales Operations team, providing coaching, structure and support
• Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations
• Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution
• Drive operational excellence by standardising processes across product categories and sales territories
• Monitor and enhance client satisfaction through consistent communication and intelligent customer service
• Collaborate with senior management to develop and implement commercial strategies
• Deliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-making
• Guide and support team members to exceed performance targets and foster a values-led, collaborative environment
• Engage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharing
• Actively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial work

Requirements

• Minimum 5 years of experience in B2B sales or customer service, ideally in interiors, design, or hospitality
• Proven leadership experience with the ability to inspire, coach and manage high-performing teams
• Strong interpersonal and communication skills, with the ability to resolve complex client issues effectively
• Highly organised with excellent presentation and project management capabilities
• Commercially minded and confident working with data to deliver insights and improvements
• Proficient in Microsoft Office, especially Excel and PowerPoint; experience with SAP Business One and/or Power BI is advantageous
• Comfortable working in a fast-paced, collaborative office setting with a hands-on approach
• Additional languages would be an asset

Interested? Please send your CV to or click the apply button.

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.

Business Manager

£40,000 basic + OTE £0,000 | Full-Time, Permanent | Hybrid

Are you a driven sales professional with a background in catering, hospitality, or logistics ?
We’re looking for a commercially minded manager who is hungry for growth, thrives on building strong customer relationships and can lead a team to success.

This role will give you the chance to take ownership of a business area, working closely with senior leadership to deliver ambitious growth plans. You’ll combine hands-on leadership with commercial strategy , ensuring targets are met, people are motivated and customers receive excellent service.

• p>Driving sales growth and expanding customer reach

• Increasing profitability through effective planning and cost control

• Leading, coaching and motivating a small team

• Analysing performance data and making strategic recommendations

• Building strong client relationships and identifying new opportunities

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A proven track record in sales, business development, or account growth

• Background in catering, food services, hospitality, or logistics

• Strong leadership and people management skills

• Commercial awareness with the ability to analyse and act on data

• Highly motivated, ambitious, and adaptable in a fast-paced environment

• £40,000 ase salary + commission (OTE 0,000)

• 25 days holiday plus loyalty scheme

• Nest pension scheme

• Hybrid working – mix of field, office and home-based

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Ideal for someone with food industry, catering, or logistics experience who has the drive and ambition to grow a business and make a real impact.

Business Manager

£40,000 basic + OTE £0,000 | Full-Time, Permanent | Hybrid

Are you a driven sales professional with a background in catering, hospitality, or logistics ?
We’re looking for a commercially minded manager who is hungry for growth, thrives on building strong customer relationships and can lead a team to success.

This role will give you the chance to take ownership of a business area, working closely with senior leadership to deliver ambitious growth plans. You’ll combine hands-on leadership with commercial strategy , ensuring targets are met, people are motivated and customers receive excellent service.

• p>Driving sales growth and expanding customer reach

• Increasing profitability through effective planning and cost control

• Leading, coaching and motivating a small team

• Analysing performance data and making strategic recommendations

• Building strong client relationships and identifying new opportunities

< i>

A proven track record in sales, business development, or account growth

• Background in catering, food services, hospitality, or logistics

• Strong leadership and people management skills

• Commercial awareness with the ability to analyse and act on data

• Highly motivated, ambitious, and adaptable in a fast-paced environment

• £40,000 ase salary + commission (OTE 0,000)

• 25 days holiday plus loyalty scheme

• Nest pension scheme

• Hybrid working – mix of field, office and home-based

  /li>

Ideal for someone with food industry, catering, or logistics experience who has the drive and ambition to grow a business and make a real impact.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and helpful solutions.
• Educate customers on product features, functionalities, and best practices.
• Process orders, returns, and exchanges according to company policies.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to relevant departments when necessary.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of product knowledge and stay updated on company offerings.
• Contribute to team efforts by achieving personal and team performance goals.
• Uphold the company's commitment to customer satisfaction and service excellence.
• Assist in training new team members on support procedures and best practices.
• Gather customer feedback to identify areas for service improvement.
• Handle customer complaints with patience and professionalism, aiming for satisfactory resolutions.
• Ensure all customer data is handled confidentially and in compliance with privacy regulations.
• Participate in regular team meetings to discuss performance and share insights.

• Proven experience in a customer service or customer support role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and active listening skills.
• Ability to remain calm and professional under pressure.
• Proficiency with CRM software and helpdesk ticketing systems.
• A patient and empathetic approach to customer interactions.
• Ability to multitask and manage time effectively.
• Strong attention to detail.
• A team player with a positive attitude.
• High school diploma or equivalent; further education or certification in a related field is a plus.
• Experience with (mention specific industry if applicable, e.g., SaaS products, retail services) is beneficial.
• Availability to work standard office hours in Nottingham .

• Handle customer inquiries via phone, email, and chat, providing accurate information and timely resolutions.
• Assist customers with product information, account management, and order processing.
• Troubleshoot customer issues, identifying root causes and implementing appropriate solutions.
• Escalate complex problems to senior team members or relevant departments when necessary.
• Maintain detailed and up-to-date records of customer interactions in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and contribute to service improvement initiatives.
• Build and maintain positive relationships with customers through effective communication and problem-solving.
• Adhere to service level agreements (SLAs) and performance metrics.
• Collaborate with team members to ensure a consistent and high-quality customer experience.

• Previous experience in a customer service or contact centre environment is highly advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and relevant software (e.g., CRM, ticketing systems).
• Ability to multitask and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Ability to work both independently and collaboratively within a team.
• Adaptability to changing priorities and work environments.
• Minimum of GCSEs in Maths and English or equivalent.
• Reliable internet connection and a suitable home working environment for remote days.

Job Description 

You will be responsible for organising the resource planning for our CSC Reps and giving supervision to the teams. You will prepare the resource planning according to the forecasted customer contact volumes and other operational activities that need to be taken in account. You contribute to the shift review and ensure a fair planning for everyone. Your role is also to engage with the management team to review areas for improvement? You will supervise activities during the days and check that our customers contacts get managed according to our SLA, so that we can provide great customer service 

Job Responsibility 

• p>Contributing to the creation of the resource planning and providing support by any changes in the resource plan.  
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• Proving support for the shift review process to ensure skillset balance is maintained and agent coverage is aligned with the expected service level.  

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• Supporting the development and maintenance of the SOP’s (Standard Operating Procedures).  

• Ensuring a consistent service performance across all different channels.  

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• Tracking of agent availability and adherence to the planning in order to maximize use of resources.  

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• Supporting continuous improvement by leading and supporting operational teams to effectively handle the customer experience.  

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• Providing intraday reports/insights on contact center planning and performance  

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• Ensuring all periodical and ad-hoc reporting on customer files, own insight delivery activities and realization, and elaborate to managers on interpretation.  

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• Contributing to the signaling of process improvement potential, as well as contributing to the development, optimization and modification of department administrative systems and procedures.  

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• Validating quality, consistency, accessibility and structure of data, validating models and ensuring preparation of data for machine learning algorithms.  

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• Conducting in-depth analysis of data and reports by combining and interpreting external and internal quantitative and qualitative data, processes and development and by data mining for correlations, trends, outliers and probabilities.  

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• Discovering ways in which business value can be added to the data, designing customer interfaces for specific customer needs (in close collaboration with IT), visualizing and modelling output and developing trusted information and true insights?  

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Job Qualifications  

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Higher Vocational level of thinking and 2 - 4 years of relevant experience in resource planning and/or experience in a Customer Service environment.   

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• A Lean Six Sigma certificate would be an advantage.  

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• Good knowledge of MS Project, Excel, Visio, including the ability to create spreadsheets, manipulate data and produce reports and quotations (i.e. perform V Lookups and create pivot tables).  

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• Customer focused with excellent planning and presentation skills.  

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• Experienced in process management.  

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• Knowledge of internal guidelines and procedures for data processing and insight delivery.  

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• Knowledge of customer service level agreements and data governance principles.  

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• Confident in liaising with internal and external customers  

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• Attention to detail; thorough, accurate, pride in delivering quality work.  

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• Strong verbal and written communication with strong interpersonal and team working skills  

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• Ability to think independently, can bring ideas and opinions to the table.  

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• Strong numeracy skills  

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Desirable  

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Experience monitoring and analysing performance in a customer service environment  

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• Experience proposing measures to correct or improve ways of working to meet established quality standards  

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• Good judgement and objectivity, using data as the basis for decision making  

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• Fluent knowledge of Dutch and English spoken and written. German language skills would be a district advantage 

Benefits: 

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Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary) 

• Staff discount  

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• 25 days holiday plus bank holidays, rising with service 

• 8 hours paid appointment time per annum 

• Hybrid working possible after the satisfactory completion of your probationary period 

• Employee Assistance Programme 

• Free on-site parking and subsidised canteen 

• Employee friendly policies such as long Service rewards 

About Viking:

Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? 

We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. We sell approximately 45,000 products in total, which we supply to other UK businesses, mainly though our Ecommerce channel.   

Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?

My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.

They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.

Responsibilities include:

• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
• Technical support and guidance, including remote troubleshooting of complex systems.
• Preparing equipment quotations, responding to bids in a timely manner.
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
• Providing technical training to customers.

The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:

• Experience of audio systems and technology.
• Experience designing on CAD programmes.
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages

APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).

Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?

My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.

They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.

Responsibilities include:

• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
• Technical support and guidance, including remote troubleshooting of complex systems.
• Preparing equipment quotations, responding to bids in a timely manner.
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
• Providing technical training to customers.

The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:

• Experience of audio systems and technology.
• Experience designing on CAD programmes.
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages

APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).

• Provide first-class customer support via phone, email, and live chat.
• Resolve customer inquiries and technical issues efficiently and effectively.
• Troubleshoot and diagnose product-related problems, escalating to appropriate teams when necessary.
• Educate customers on product features and best practices.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Assist in training and mentoring junior support staff.
• Contribute to the development of support documentation and knowledge base articles.
• Proactively identify opportunities to enhance the customer experience.
• Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.

• Proven experience in a customer service or technical support role, with at least 3 years in a senior capacity.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in troubleshooting common technical issues.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to work effectively both independently and as part of a team.
• A patient and empathetic approach to customer interactions.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with (Specific Product/Service Category - e.g., SaaS, E-commerce platforms) is a plus.