2004 Customer Service Representatives jobs in Slough

About Bourne Estate Agents

Bourne Estate Agents operates across Surrey and Hampshire, delivering market-leading service and results. We pride ourselves on a customer-centric culture, collaboration across branches, and a fast-paced environment that rewards initiative and growth.

Role Overview

We are seeking a motivated Client Services Representative to join our Going office. The role focuses on generating new leads for our sales and lettings teams, enhancing the client experience, and supporting the delivery of compelling property solutions. Experience isn’t mandatory, but a passion for customer service, resilience in a busy setting, and the ability to work well within a team are essential. There is clear potential for career progression within a high-growth, multi-branch business.

Key Responsibilities

Generate and qualify new leads for the sales and lettings teams (inbound inquiries, referrals, events, and campaigns).

Build relationships with prospective clients and maintain a high standard of customer service throughout the early client journey.

Collaborate with sales, lettings, and marketing to convert leads into opportunities and appointments.

Assist in presenting property solutions, market information, and competitive advantages to prospects.

Support the client experience by coordinating communications, scheduling, and follow-ups.

Maintain accurate CRM records of leads, interactions, and status updates.

Monitor market trends and feedback to help refine outreach strategies.

Contribute to marketing campaigns and property promotions as needed.

Provide a positive and professional presence in the Going office, representing Bourne Estate Agents brand values.

Support training and development opportunities to grow within the company.

Skills, Experience & Qualifications

Customer-focused mindset with excellent communication and listening skills.

Ability to thrive in a fast-paced, target-driven environment and work well in a team.

Strong organizational skills, attention to detail, and reliable follow-through.

Comfortable using CRM systems and basic digital marketing tools; tech-literate and adaptable.

No mandatory prior real estate experience; onboarding and training provided.

A proactive, coachable attitude with a willingness to learn and grow.

Personal Attributes

Energetic, personable, and confident when engaging with potential clients.

Resilient under pressure and capable of balancing multiple tasks.

Professional, values integrity, and represents the Bourne brand with enthusiasm.

Ambitious with a clear interest in developing a career in property.

Benefits & Perks

Competitive base salary with an achievable OTE (£30k–£35k) and bonus opportunities.

Comprehensive onboarding and ongoing training.

Clear career progression paths within a market-leading group.

Modern office environment with supportive, collaborative teams.

Exposure to multiple branches and growth opportunities across Surrey & Hampshire.

Flexible working considerations where feasible.

KPI Focus

Lead generation volume and quality; lead-to-appointment conversion rate.

Customer satisfaction and feedback scores.

Timely follow-ups and CRM data integrity.

Contribution to revenue through appointments and referrals.

How to Apply

Please send your CV and a brief cover note outlining:

Your interest in customer-facing roles and a fast-paced environment.

Any relevant experience (even if not in real estate) and examples of delivering excellent service.

Why Bourne Estate Agents and the Going office align with your career goals.

**About the Role:**
**Grade Level (for internal use):**
07
**Client Services Associate, Capital Markets**
**The Role**
The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform, and Excel Plug-in, combined with on the job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.
**The Team**
You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who are able to work well within a team and can demonstrate exceptional learning agility, creativity and problem-solving ability.
**The Impact**
Client Services Associates are the first point of contact for clients. You'll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you're a natural problem solver with a passion for finance, then this could be the role for you.
**What's in it for you**
You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world's financial markets.
You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will get an opportunity to work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers and get to be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office. Career paths include client facing roles with our Sales and Customer Success teams.
**Responsibilities**
+ Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
+ Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
+ Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
+ On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client's workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.
**What We're Looking For**
+ Ability to join a class of new hires in **January 2026**
+ BSc or BA degree, or equivalent graduated no later than January 2026
+ A background in Business, Economics or Finance is beneficial but not a necessity.
+ Fluency in French or German languages.
+ Excellent written and verbal presentation and communication skills.
+ Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
+ Ability to effectively multitask, prioritise and work in a team. Positive, flexible and proactive with a "can do" attitude. **Right to work requirements** This role is limited to persons with indefinite right to work in UK.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

Are you an experienced financial planning professional with a passion for leading high-performing teams? We are partnering with a well-established financial services organisation seeking a Client Services Team Leader to join their dynamic office. This is an exciting opportunity to manage, mentor, and develop a team of sales support staff while ensuring smooth operations, compliance, and excellent client service.

What You’ll Do:

• Act as the first point of contact for your team, providing guidance, problem-solving, and support.
• Oversee workloads, ensuring tasks are distributed fairly and completed to the highest standard.
• Approve and manage holidays, absences, and flexible working requests.
• Lead, motivate, and develop team members, identifying training needs and supporting professional growth.
• Ensure accurate processing, validation, and reporting of financial data in line with UK financial regulations.
• Support advisers with pre- and post-sales administration across pensions, investments, and protection.
• Manage financial transactions including payments, transfers, and switches, ensuring CRM systems are up-to-date.
• Conduct regular audits for compliance and data accuracy (FCA, GDPR).
• Build and maintain strong relationships with advisers, clients, and providers.
• Drive process improvements, system changes, and team initiatives.
• Provide coaching and mentoring to support team wellbeing and performance.

About You:

• Proven leadership or supervisory experience , within financial planning or wealth management.
• Strong organisational and communication skills with the ability to manage multiple priorities.
• Knowledge of financial services administration (pensions, investments, protection) and UK regulations (FCA, GDPR).
• Proficient in Microsoft Office and CRM/provider platforms.
• Resilient, proactive, and solutions-focused with strong problem-solving skills.
• Relevant qualifications such as Certificate in Financial Administration or Life and Pensions (desirable).

Why This Role is Exciting:

• Salary up to £45,000 DOE with the opportunity to grow your career within the organisation.
• Location: Caterham
• Hours: Monday – Friday, 9am – 5.30pm
• Benefits include: 27 days holiday (increasing with service, Group pension matched at 5%, Group Income Protection, Group Private Medical , Cash Healthplan, Health Assessments every 2 years, Team lunch once per month, ore value awards, Discounted gym membership and 4 quarterly team events per year fully funded by business
• Lead a talented team in a supportive, professional environment.
• Make a tangible impact on processes, compliance, and client satisfaction.
• Work in a role that combines people management, technical expertise, and client-focused service delivery.

If you are a motivated, organised, and client-focused leader with a background in financial planning support, this is a fantastic opportunity to make a difference and drive your team’s success.

Apply today in Word format and take the next step in your career!

For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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Client Services Lead, Europe
Location
London
Business Area
News and Media
Ref #

**Description & Requirements**
Bloomberg Media are looking for an ambitious, customer-service orientated leader to join our European Client Services team, which manages a range of cross-platform, cross-discipline programmes anchored in custom content as well as integrations and wider commercially strategic partnerships. Strong relationship and project management skills are critical, as you'll be working directly with clients and independently leading project teams from kick off through to completion.
You'll need a strong command of our full suite of services and products, as well as analytical expertise around performance data in order to help make the right recommendations to our clients at the right time to drive client success and revenue growth. We're looking for someone who will be viewed by our clients as an extension of their own team: someone who truly understands their business and continually adds strategic value.
Although this is an individual contributor role, there is also an expectation for an experienced, operator who is comfortable with senior stakeholders and strategic decision making prowess that leads to improved business outcomes. You will be required to demonstrate outstanding leadership through communication, collaboration, operational excellence and measurable strategic outcomes.
**We'll trust you to:**
+ Act as a senior point of contact for key clients across complex media projects, ensuring client satisfaction and nurturing long-term relationships through high-quality delivery and effective communication
+ Oversee the smooth running of creative projects from start to finish, including managing day-to-day project schedules, creative deliverables, internal meetings and reviews & working closely with creative, account and operational teams, to deliver high-quality work, on time and on budget
+ Develop a full understanding of the clients' business, strategies, objectives, brand, audiences, and challenges. Actively guide towards client goals / KPIs throughout project and delivery, with a view to renewal and growth
+ Be a strategic partner offering consultation and advice throughout the project lifecycle and feed back into the business via internal stakeholders. Identify upsell opportunities and help pitch clients on new engagements
+ Actively manage campaign performance tracking & optimizations (alongside key stakeholders such as Traffic/PCM/Social)
+ Build strong, trusting relationships and own communications with internal partners ensuring they feel supported and clear on direction. Provide strategic and operational support as needed with a focus on problem-solving, improving efficiency, and championing collaboration
+ Update internal systems with required project updates, ensuring that all documents adhere to internal guidelines and best practice processes
+ Support the Head of Client Services, Europe, in building a culture of respect, trust, excellence and appreciation both within client services and the wider media team
+ Show awareness of, and constant curiosity for, current marketing / media trends, feeding growth opportunities and innovative ideas
+ Demonstrate knowledge of internal processes and owners (utilize networks to get things done), look for opportunities for continuous improvement of processes and systems.
**You'll need to have:**
+ 5-7 years of experience in an account management, project management or integrated production role in an agency or media setting
+ Experience with international video production and/or in the European region
+ Proven success launching large-scale integrated media campaigns
+ Broad understanding of media and marketing trends, as well as their impact on business strategies
+ Demonstrated ability to work in a fast-paced, dynamic environment with limited guidance
+ Willingness and ability to travel when needed
+ Positive, can-do attitude, with a desire for continuous personal and professional development.
+ Calm disposition when working to deadlines
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know the next steps
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email

Founder at Vertex Search - connecting elite talent with global leaders in the systematic trading and technology spacenHead of Client Services / Electronic Trading Support – Tier 1 Trading Tech Provider

London or NYC | Hybrid | exceptional base + bonus + equity

Our leading global trading technology client is seeking a senior operator to lead a high-impact, technical team at the intersection of trading support, client services, and engineering. This is a rare opportunity to work directly with world-class founders, shape the function, and help scale a business that services some of the largest and most sophisticated trading firms in the world – including hedge funds, market makers, and asset managers.

The RolenThis is not a typical production support job. The successful candidate will bring a blend of technical depth, client-facing acumen, and leadership experience. You’ll be hands-on in the early stages – understanding systems, mentoring engineers, and building operational maturity across the support function. Over time, you’ll shape the team’s strategic direction and deepen relationships with external clients.

Your role:

Act as the escalation point for high-stakes incidents with major trading clients

Engage directly with senior stakeholders, building trust and credibility

Be accountable for production stability and client experience across regions

Scale the team’s processes, tools, and performance globally

Manage and coach high-performing ICs, many of whom are strong coders

Help tier client interactions, optimise time allocation, and drive efficiency

Own execution-related support – asset class agnostic but must understand high standards

About you

Proven experience in trading support, SRE and/or production engineering

Strong knowledge of execution systems or real-time trading infrastructure

Strong client engagement skills – able to interface credibly with major institutional clients

Executive presence and EQ – a calm operator under pressure

Cloud-native mindset and familiarity with observability, automation, and tooling

Experience working in high-performance or low-latency environments (asset class flexible)

SaaS knowledge & experience a plus

Work directly with founders and influence business strategy

Inherit a top-tier global team with strong pedigree

Clear mandate and autonomy to build and evolve the function

Tech-first culture with no red tape – business cases win, not bureaucracy

Platform processes billions daily; multiple industry awards and record growth

Exceptional people, comp, benefits and culture

Note:

This is a high-urgency hire. The company has explored internally and is now going to market.

Vertex Search is acting as a recruitment agency on this engagement.

Seniority level

Director

Employment type

Full-time

Job function

Engineering, Finance, and Information Technology

Industries: Financial Services, Capital Markets, and Investment Management

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Overview

Startup Accountancy is a modern, startup-native practice built to challenge the traditional accountancy model. We’re looking for a Head of Client Services to take ownership of service delivery across our growing portfolio.

This is a senior leadership role: you’ll oversee client experience, lead and develop our delivery team, and build the systems that allow us to scale with consistency and quality. You’ll work closely with the founders on growth and strategy,  but your core focus will be ensuring that every client receives the clarity, speed, and service standard that sets Startup Accountancy apart.

This is a chance to step into the top delivery role of a fast-growing practice, with the opportunity to progress into equity and partnership as the firm scales.

Key Responsibilities 1. Client Delivery & Experience

• Own the end-to-end delivery of services across bookkeeping, accounts, tax, and payroll.
• Ensure SLAs are consistently met across all client types (Start, Traction, Growth, and standalone).
• Act as senior escalation point for complex or high-risk client situations.
• Continuously improve processes through automation, tooling, and client feedback.
• Safeguard not only technical accuracy but also the tone, clarity, and speed expected by startup clients.
  
  

2. Team Leadership & Development

• Lead, coach, and support the delivery team at all levels — from juniors to managers.
• Manage team capacity and utilisation, forecasting and allocating workloads effectively.
• Build a culture of accountability, autonomy, and continuous improvement.
• Develop future leaders and ensure knowledge-sharing through the Startup Accountancy Playbook.
  
  

3. Operations & Internal Systems

• Own and evolve the internal ops stack (Karbon, Xero, Ignition, Tally).
• Document and improve processes to reduce errors and inefficiencies.
• Maintain and grow the Startup Accountancy Playbook, ensuring consistent delivery.
• Champion SOPs, training materials, and scalable workflows for each service line.
  
  

4. Planning, Performance & Reporting

• Own delivery KPIs and reporting dashboards (quality, timeliness, efficiency, utilisation).
• Partner with the founders on quarterly planning, resourcing, and capacity modelling.
• Provide insights that shape pricing, resourcing, and commercial decisions.
  
  

5. Hiring & Onboarding

• Lead recruitment and onboarding of senior delivery team members.
• Shape interview processes and structured onboarding plans.
• Foster a hiring culture that values clarity, curiosity, and cultural fit.
  
  

6. Compliance & Technical Oversight

• Stay current on compliance, tax, and regulatory updates for startups.
• Ensure changes are embedded into internal processes and the Playbook.
• Provide senior oversight on technical delivery risks, ensuring quality review and documentation.

Requirements

• ACA or ACCA qualified, with 5+ years’ post-qualification experience.
• Proven experience managing client delivery in an accountancy practice (essential).
• Strong leadership track record: managing teams, capacity, and client portfolios.
• Tech-savvy, with experience leveraging modern practice tools to streamline delivery.
• Clear communicator who thrives in a fast-paced, growing environment.
• Ambitious — with an interest in progressing into equity and partnership in future.

Benefits

Competitive package tailored to the right candidate’s experience and ambitions.

Progression: Clear pathway to equity and partnership for the right candidate.

Flexible working and a chance to shape the culture of a modern practice.