1282 Customer Service Representatives jobs in Southampton

• Respond to customer queries across multiple digital platforms
• Guide applicants through loan processes and documentation
• Support existing customers with account questions and payments
• Identify and assist vulnerable customers with tailored care
• Flag potential fraud or risks appropriately

• Strong written communication with a human touch
• A positive, proactive approach to teamwork and problem-solving
• Comfortable using multiple systems and tools
• Eager to learn and take on new challenges

• Access to cutting-edge tools and AI technology
• Experience in a regulated, customer-focused environment
• Independence and flexibility within a supportive team
• Opportunity to grow with a small, impactful company

Application Support Consultant (ERP Systems - Merchant Sector Experience Preferred)

32,000 - 35,000 + benefits (25 days holiday + bank holidays, pension)

Office-based, Southampton (5 days per week)

We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant .

This role is ideal for someone who understands the sales and purchasing cycle from working in a merchant environment and is ready to take the next step into a technology-focused role. No prior IT support experience is required - full training will be provided.

What you'll be doing:

• Supporting customers using our ERP software (training provided)
• Helping troubleshoot issues via phone, email, and remote access
• Assisting with system configuration and updates
• Working with implementation teams during go-lives and upgrades
• Maintaining clear documentation and case records
• Providing friendly, knowledgeable support to users

What we're looking for:

• Experience working in a builders, plumbing, or similar merchant environment
• Understanding of sales and purchasing processes
• Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.)
• Strong communication and customer service skills
• Willingness to learn and grow in a technical support role

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

-

-

What's special about us?

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?

Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

Main Activities
*Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
*Meet customer satisfaction and internal sales targets.
*Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
*Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
*Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive :
* 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
* Flexitime - where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
* Hybrid working - on site 3 days per week from home 2 days (role dependant)
* On site restaurant with daily 1.50 subsidy for lunch
* Costa coffee on site
* Generous 7% pension contributions (after 3 months)
* Health cash back scheme (after probation)
* Purchase of company shares (after 3 months)
* Annual bonus of up to 5%
* Company sick pay
* Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services.
* Ample free parking
* Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = 10)

What do you need from me?

Must:
*You must have excellent attention to detail and have good English Language skills, both written and spoken.
*Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
*Being friendly, hardworking with excellent interpersonal skills and customer service skills
*IT literate, proficient in Word, PowerPoint and Outlook

Should:
*Previous CSR experience with complex technical products
*Excel Intermediate

Could:
*Demonstrate a good understanding of technical/engineering/supply chain issues
*Previous experience as a CSR in the aerospace industry
*Experience of SAP

Personal Attributes:
*Self-starter
*Highly self-motivated
*Excellent interpersonal and customer service skills

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

-

Looking for a Career That Feels Meaningful?

Do you want more than just a job?

Do you want to wake up knowing your work actually matters.

Imagine being part of an industry that's quietly powering the world - right now.

Data centres are the backbone of AI, cloud computing, social media and everything digital. They are where the future is being built and they need people like you to keep growing.

We specialise in recruiting talent for the Data Centre Sector and are looking for Recruitment Consultants to join our team and play a key role in shaping the future of this industry.

Is Recruitment The Career For You?

We don't care what experience you have got.

It's about who you are.

You might have worked in recruitment, or you might never have even thought about it until now. What matters is your mindset and attitude. Skills can be learned but your mindset is what is important to us and what sets apart the most successful people from the rest.

• Do you thrive when you're challenged?
• Do you back yourself to figure things out, even if you don't know the answer straight away?
• Do you want to grow, push your potential, and build something you're proud of?

If so then you could be who we are looking for.

Whether you've worked in sales, hospitality, real estate, customer service, or something completely different - if you're good with people, resilient, and driven, we can teach you the rest.

What You'll Be Doing

You will connect talented people with the companies building tomorrow's digital world.

You'll learn an industry that's growing globally, with opportunities to work across Europe, the US, and Asia.

You'll build long-term relationships and become an expert in a sector that's only going one way - up.

What You'll Need

Confidence to have real conversations with people

The drive to learn and grow quickly

The resilience to keep going when it gets hard

A genuine interest in talking to people

What You'll Get

A clear career path based on your effort and results

Uncapped earnings - your success decides your pay

Supportive training and development to build your skills

A great culture

Why This Matters

In 10 years, AI and digital infrastructure will have transformed the way we live and work.

When you look back, you can say:

"I was part of that."

-

-

What's special about us?

Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?

Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

Main Activities
*Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
*Meet customer satisfaction and internal sales targets.
*Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
*Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
*Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive :
* 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
* Flexitime - where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
* Hybrid working - on site 3 days per week from home 2 days (role dependant)
* On site restaurant with daily 1.50 subsidy for lunch
* Costa coffee on site
* Generous 7% pension contributions (after 3 months)
* Health cash back scheme (after probation)
* Purchase of company shares (after 3 months)
* Annual bonus of up to 5%
* Company sick pay
* Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services.
* Ample free parking
* Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = 10)

What do you need from me?

Must:
*You must have excellent attention to detail and have good English Language skills, both written and spoken.
*Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
*Being friendly, hardworking with excellent interpersonal skills and customer service skills
*IT literate, proficient in Word, PowerPoint and Outlook

Should:
*Previous CSR experience with complex technical products
*Excel Intermediate

Could:
*Demonstrate a good understanding of technical/engineering/supply chain issues
*Previous experience as a CSR in the aerospace industry
*Experience of SAP

Personal Attributes:
*Self-starter
*Highly self-motivated
*Excellent interpersonal and customer service skills

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

We will consider all applicants who meet the minimum requirements regardless of their identity or background.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.

-

Application Support Consultant (ERP Systems - Merchant Sector Experience Preferred)

32,000 - 35,000 + benefits (25 days holiday + bank holidays, pension)

Office-based, Southampton (5 days per week)

We're looking for a customer-focused individual with experience in the builders or plumbing merchants sector to join our growing team in Southampton as an Application Support Consultant .

This role is ideal for someone who understands the sales and purchasing cycle from working in a merchant environment and is ready to take the next step into a technology-focused role. No prior IT support experience is required - full training will be provided.

What you'll be doing:

• Supporting customers using our ERP software (training provided)
• Helping troubleshoot issues via phone, email, and remote access
• Assisting with system configuration and updates
• Working with implementation teams during go-lives and upgrades
• Maintaining clear documentation and case records
• Providing friendly, knowledgeable support to users

What we're looking for:

• Experience working in a builders, plumbing, or similar merchant environment
• Understanding of sales and purchasing processes
• Exposure to ERP or stock management systems (e.g., Sage, SAP, etc.)
• Strong communication and customer service skills
• Willingness to learn and grow in a technical support role

• Respond to customer inquiries via email, chat, and phone.
• Provide timely and effective solutions to customer issues.
• Troubleshoot technical problems and guide users through solutions.
• Process customer requests, returns, and exchanges efficiently.
• Escalate complex issues to relevant departments for resolution.
• Maintain accurate customer records in the CRM system.
• Gather customer feedback to identify areas for improvement.
• Adhere to service level agreements (SLAs) and company policies.
• Contribute to a positive customer experience and build customer loyalty.
• Stay updated on product knowledge and support procedures.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with (Specific Industry or Product Type) is a plus.
• Ability to multitask and handle stressful situations calmly.

• Respond to customer inquiries via multiple channels (phone, email, chat).
• Diagnose and resolve technical issues efficiently.
• Escalate complex problems to appropriate teams.
• Document all customer interactions accurately.
• Contribute to and maintain the company's knowledge base.
• Provide training and mentorship to junior support staff.
• Identify recurring customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and effective solutions.

• Proven experience in a customer support role.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Proficiency in support ticketing systems and CRM software.
• (Specify any technical skills required, e.g., familiarity with specific software/OS).