1648 Customer Service Representatives jobs in Stoke on Trent

Are you looking for more than just another office job? This is your chance to become part of a team that's passionate about delivering outstanding service and building strong customer relationships.

The Opportunity:

We're on the lookout for a motivated, personable, and proactive individual to join our expanding Customer Service and Sales Support team. This isn't your average customer service role - you'll be at the heart of the business, helping to reconnect with valued clients and supporting key departments behind the scenes.

What You'll Be Doing:

• Reaching out to existing and past customers (no cold calling!)

• Handling inbound enquiries with professionalism and care

• Supporting sales follow-ups and nurturing warm leads

• Assisting with general admin and office tasks

• Keeping internal systems and records up to date

What We're Looking For:

• A confident communicator who enjoys speaking with people

• Friendly, organised, and ready to roll up your sleeves

• A team player who thrives in a fast-paced environment

• Comfortable on the phone and confident using email and CRM systems

• Previous experience in a customer service, office, or sales support role is a bonus

Why You'll Love It Here:
You'll be joining a vibrant, supportive team in a business that's built a strong reputation over decades. As we continue to grow, we want ambitious individuals who are ready to grow with us - whether that's developing new skills or stepping into future opportunities.

Interested?
If you're ready to bring your energy, ideas, and customer-first attitude to a team that values them, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate and effective solutions.
• Educate customers on product features, services, and policies.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and escalate priority issues to the appropriate internal teams.
• Contribute to the development of customer support documentation and FAQs.
• Gather customer feedback and share insights with relevant departments to improve products and services.
• Ensure a high level of customer satisfaction by providing excellent service.
• Adhere to company policies and procedures regarding customer service and data privacy.
• Continuously seek opportunities to enhance customer experience and build loyalty.
• Manage customer accounts and ensure information accuracy.

• High school diploma or equivalent; further education or relevant certification is a plus.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to manage time effectively and prioritize tasks in a remote environment.
• Proficiency with CRM software and helpdesk ticketing systems.
• A reliable internet connection and a dedicated workspace for remote work.
• Ability to work independently and as part of a virtual team.
• A positive attitude and a strong work ethic.

• Lead, coach, and motivate a team of customer support representatives to deliver outstanding service.
• Monitor team performance and provide regular feedback and performance reviews.
• Develop and implement customer service policies and procedures.
• Handle complex customer inquiries and escalated issues, ensuring timely and effective resolution.
• Train new team members on products, services, and customer support best practices.
• Analyze customer feedback and service data to identify areas for improvement.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Collaborate with other departments to resolve customer issues efficiently.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to a positive and productive team environment.

• Handling escalated customer complaints and technical issues with empathy and efficiency.
• Providing accurate and comprehensive information about products and services.
• Collaborating with internal departments to resolve customer queries effectively.
• Documenting all customer interactions and resolutions in the CRM system.
• Training and mentoring new customer support representatives.
• Analyzing customer feedback to identify trends and suggest service improvements.
• Maintaining a high level of customer satisfaction through proactive engagement.
• Participating in team meetings and contributing to strategic discussions.

• Proven experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Ability to work effectively in a team environment and independently.
• A passion for delivering outstanding customer experiences.